Next Byte

PACIFIC FAIR WILL NOT FIX PROBLEMS – I believe they have gone out of business how do we get our problems fixed? I have purchased apple products for 15 years my trust is completely broken

Rude, and untrained in dealing with problems – Although I have never had a problem before in this store, today I was treated very rudely by the store manager at Cairns Central, and one of the staff just went to bits and carried on like a baby when she could not cope with an issue that was quite simple to handle. Last week I bought back a My Passport back-up that had ceased to work, and was… Read more

told they would replace it as it was still under warranty, and it would be a couple of days, they would call me. 8 days went by, and I had to go back in to find out what was going on. The same girl then explained they couldn't get any, and wouldn't be getting any as they were shutting down. They would instead give me a refund to purchase elsewhere, which was done. I left the store with the old passport to destroy, as I didn't want all my info to be accessed by anyone. 30 mins later I get a call from the girl to say I have to bring it back, they need to send it away. I voiced my concerns about my data being accessed somehow, and could they give me written confirmation that it will be destroyed. She said no, and then started sooking up on the phone, went away for a few minutes then came back again and said I HAD to bring it back. I didn't want her getting into trouble so I took it back, the manager came out then to tell me very rudely that I was getting no written letter from anyone, as they cannot guarantee me anything, and when I asked him to go easy on the staff member, he had the audacity to say "Well, she is out there crying right now because you "went at her" on the phone. If I had ever spoken to anyone like that at my current job, I would have been sacked. Neither of them could deal with a very simple issue without going completely overboard and getting all emotional. It was disgusting, and I was very upset at the accusations, as I am 61, very calm, and had my granddaughter with me. I will NEVER EVER use one of these stores again, no matter what city I go to.

No wonder they are closing down.

Dishonest, rude and pushy – In Pacific Fair, Gold Coast, I was simply showing my grandmother some of the different iPad options that could be considered, and even though I said no when asked if I needed assistance, the sales rep really took over and started trying to push all the most expensive and unnecessary options on my grandmother who of course didn't know any better,… Read more

and ended up rushing her into getting an overly expensive ipad cover without even opening it and showing her its features (simply told her it was the last one in stock [later discovered to be an outright lie] and that she was getting a good discount).

After realising overnight that the cover (Bookbook) didn't allow easy camera access or auto lock the ipad (neither of which we were shown on the first day), we took it back the next day, where a different sales rep greeted us very rudely and told us that he would refuse to refund us because he'd seen us "take almost two hours with the rep yesterday" (in reality, it was maybe half an hour; we went away to get lunch for a couple of hours in between), and that if we'd simply bought the case impulsively without really looking at it carefully and not spent so long with them, then he would have refunded us.

So essentially we were being punished for trying to consider a somewhat important decision carefully while the assistants wouldn't leave us to our own thoughts.

So long story short: pushy/dishonest salesman who cared more about selling product than helping the customer's specific needs, and rude follow-up salesman who refused to refund us based solely on his annoyance at us having spent time in the store the previous day as opposed to rushing into buying an important device that costs hundreds of dollars.

Happy – My apple 5C had the battery problem of shuting down without notice. I took it into the Glenunga store and the boys there got it fixed for me. I waited a couple of weeks before writing this review to make sure that the problem was solved and I'm very happy. Thanks. Mark S

top service all round – wow - after reading through these reviews I find it hard to say that I got top quality service within a day after mucking around with the Apple store in Robina for two days. I use my Mac pro for business so it was imperative that when it decided to simply turn off and not load - that I got it fixed immediately. Having spoken on the phone to apple… Read more

help care for 2 hours I was no closer - talking to the Robina apple Store I was looking at a week minimum before they could even assess it. I took a gamble going to next byte in Pacific Fair, Broadbeach - I approached them in a very direct yet calm manner, discussed my dilemma regarding work and knowingly as I was out of warranty period, agreed to the $75 dollar diagnostic fee and then to go from there. An hour later I received a call entailing the problem - faulty hard drive, cost of repair and time frame - they then succeeded in getting it done by that evening. YEs it probably costed more than an Apple Store - but I have to admit it was frustrating dealing with kids wearing beanies in summer time, who seemed to have more worries about how cool they have become than giving basic customer service .

The problem is that when a company such as apple gets the entire globe "hooked" they do need to offer immediate service as they have created a network in which we rely on - i simply cannot run my day to day business without my computer - so when it shuts down I expect help at bay - not joining a week long queue while grannies are shown how to use an Iphone 6 .

Next Byte - I deal with all walks of life with what I do and I simply cannot fault your service.

PS - this is written by a normal human being who felt compelled to acknowledge this service after been severely let down by Apple itself

Customer Service – I was interested in purchasing a new laptop and looked at both JBHI FI and also next Byte, and what I found out was that the service i recieved at the next byte store in brisbane was extremly helpful with all questions and concerns and I left went to jbhifi and after there assistance i went back to the next byte store and was greated and purchased my new machine excellent service Great service, efficient and really helpful

Maroochydore Store What a Rip Off!!! – Was charged $75 for a diagnosis for my Macbook Pro. Then was quoted $150 to fix the problem. When they were fixing the laptop a logic board blew. Then was quoted $1700 to fix it. I obviously told them not to worry about it as I could buy a new one cheaper. They advised they could put all my information on an external hard drive for $140. I… Read more

handed over my external hard drive for them to do this. I was called an advised to collect my hard drive and the concierge said all was OK. I refused to pay the $150 to fix the laptop which they actually rendered useless, however was happy to pay the $140 for my information.

You can imagine my surprise.... no hang on FURY when I accessed my external hard drive to find none of the information was transferred. I rang Next Byte and was advised that even if they can't recover the information you are still charged $140. Why was I not told this initially? Why was I sent away after I haemorrhaged more money thinking they had recovered my data when no one advised me that the data could not be recovered? Maroochydore Next Byte are a bunch of unprofessional thieves. I will NEVER recommend anyone to their store and will tell EVERYONE I know how they ripped me off.

Disrespectful rude & pathetic service – Cairns Central store service is rubbish. These people with no customer skills should be out the back doing what they reckon they are good at?? Never again

Townsville store incompetent and rude – Picked up our new macbook pro, and as we're busy small business owners, asked them to clone from our existing macbook pro - estimated 4 hr operation. Also asked them to sync new iPhone. 24 hrs later we ring and told it's ready, but when we arrive it's not ready. Another 2 visits and 5 hrs we collect it, but photos disappeared from the phone and… Read more

computer data all over the place. So we ring ([name removed]) at Next Byte whose response is "that's a shame", & hangs up!

Now ain't that service to be proud of?

Appalling customer service when getting laptop repaired – DO NOT GO TO GLENUNGA, SOUTH AUSTRALIA, STORE - terrible customer service and rude employees. I went to get my 6 year old laptop repaired or at least revived after it had died. I presumed there would be nothing that could be done but the young gentleman that served me insisted that I pay for the diagnosis of the problem and can then see whether or… Read more

not it can be fixed. The fee of $75 for it to be diagnosed isn't much but seeming that I received a call two hours after dropping it off saying it is "a vintage model and therefore they have discontinued parts for it". So not only did he see the model year and type when he first saw the laptops details and booked it in, he insisted that I pay the ridiculous fee of $75 to have it diagnosed, even though he knew it was an old

Model and they don't make parts for it anymore. So basically I was RIPPED OFF. But wait, there's more..... When I went to collect the laptop a rude red headed lady served me. I expressed my disappointment with their service and that it is a joke I still had to pay the price even though they knew perfectly well parts are no longer made for it.. I thought customer service was to help customers not spend money when they don't need to, and that the customer is always right...?? Well that's what I've been taught at work anyway!! So she blatantly said bad luck and then asked if I wanted to buy a new laptop and I said will I get a refund of the $75 and she said no, it wasn't her fault... TERRIBLE CUSTOMER SERVICE AND APPAULING PRICES- I WILL NEVER GO BACK HERE AND I WILL ALWAYS GIVE A BAD REVIRW FOR THE GLENUNGA NEXT BYTE SHOP. I never write reviews but I was just absolutely furious abiut this and how I was treated... I will be ringing the manager first thing tomorrow to complain, and will absolutely never be returning or spending a cent in that shop again. That is all. Thank you.

Next Byte Hobart - rude and poor service – I received pathetic treatment at Next Byte Hobart. I use the word "treatment" as I didn't receive any service. At 11:30am I phoned and spoke with [name removed] regarding the replacement of my iPhone 5 battery [subject to free replacement by Apple - part of a bad batch sold in late 2012]. [name removed] said I could drop it off anytime. I asked… Read more

for an appointment so that it could be done with minimal wait time.

After checking with the technician [name removed] advised that he had little work on and if I bought it in I could expect a quick turn around. Took the phone in at 12:30 and [name removed] told me that I should leave the phone with them for the day! I reminded him of our conversation. He then left the showroom to speak with the tech. Came back and confirmed that it would be ready in an hour.

Go back after one hour. Phone is not ready. I say I will come back in another hour. [name removed] says that phone may not be ready then. I ask how long? [name removed] doesn't know. I ask for phone back. [name removed] then [very slowly] processes the paper work whilst muttering that "nobody would have told you that the battery replacement could be performed in less than an hour". I told [name removed] that he shouldn't call customers liars when in fact that it was he who misled me.

Net result - I drove 12 Kms to get stuffed around and wasted 2 hours of my life. The phone is not fixed. When the time comes to replace my iPhone, iPad and iPhone there is no chance in hell that Next Byte will receive a cent of my money.

Terrible service – I went in with my husbands phone which had a cracked screen. My husband had phoned ahead and was informed the could do a straight swap for $448. When I got there I was told it was $552. As we needed the phone urgently we agreed. I was asked to pay up front for the phone which I did. After taking my husbands phone away they then came to tell me… Read more

that they did not have another in stock and it would be ready the next day. I arrived around 3pm the next day only to be told it still was not in and would be another day or 2. I was very unhappy and told the sales girl this. The manager was unavailable however the girl took my name and number and said the manager would call me. This did not happen. The next day I get a call saying my phone is ready. I tell the guy that I live on the local island and it will cost me another $118 to come over, which I have already done twice. I said they needed to take the phone to the ferry terminal and pay to put it on the ferry for me to pick up on the other side. He said he needed to speak to his manager and would call me back. Again this didn't happen. I ended up having to go in and collect it at a waste of another $118. I would never use or recommend this store again! Terrible service.

Rude, disrespectful (Cairns Store) – Bought Travel adapters last year for my phone, later found out that I had similar adapters at home, went to return, they would not accept them back after a 7 day return policy, when I was clearly returning them on that last day. I didn't even brake the plastic covering the item, item not even touched, I tried talking to them, firstly the so-called… Read more

genius at the front desk who was rude, then dealing with the Manager, out of everyone, who was completely disrespectful to me in front of other people making purchases. In the end I managed to get a cash refund, but that's not the point, I'm completely disappointed in the level of customer service, especially from the manager from Next Byte. I will not shop with them again, and neither should anybody else. It's not worth it.

Rude staff and bad service – I went to the Sydney shop for a iPhone 5 sleep/wake button recall service recently, only because it is very close to my work. They checked my phone and identified it was included in the apple program. I went back to the shop after one hour to collect the phone and was told by them the phone has previously been opened and screen was changed, hence… Read more

they couldn't provide service to me (they told me they had opened it...) I have never done anything to my phone since I bought it and it looked almost like new. I then discover my phone screen protector was not there anymore, so I questioned them and they said it was never there when I gave it to them (how does such a thing goes missing?), and they also said I had no witness while they had two people (staff) in the shop. Their attitude was very rude. They implied I was lying.

Now they've opened the phone and I couldn't even prove to Apple store or other authorised shops that it was in its original form. Who knows if they have changed my screen or not. I should have listened to my friends not to go there. Luckily I went to Apple store straight after, they replaced my phone with a new one without even asking.

My advice is to never to go there if you want to keep your Apple product warranty and you don't want to be treated badly and waste your time as well.

Terrible service, rude, arrogant and clearly a lack of technical skills.

How are they still in business in Townsville – Put my Mac laptop into be fixed, returned worse than it was originally. Tried calling for 2 days, left messages all to no avail. They do not answer their phone or return your calls. If this is an indication of apples customer service I will never purchase another Apple product. Even 1 star is too much.

Going Broke? – Our Apple TV is not working so my Son and Mother decided to return it to the Glenunga store, where we purchased it, for repair. They were rudely treated and told to go directly to the Apple Store in the City. I doubt this is acceptable under State Consumer Law, but we have made the appointment anyway. Eighteen months ago, I took my MacBook in… Read more

to have bigger drive added and called them after two weeks only to be told their account with their supplier had been frozen. Sure enough, when I went to pick up the computer I received a note stating they couldn't supply it because their trade account with the supplier has been frozen.

Apple, the US Corporation, needs to be very careful such distributors don't ruin their hard earned reputation.

Unhelpful and Rude – I went there looking for an iPhone screen repair, they said they couldn't do it unless it was a whole unit repair which i didn't need, so i asked for information of where i could get a screen repair and they said they couldn't tell me. I asked where I could go to find someone who would tell me and they said they can't tell me that either. They… Read more

won't recommend anyone or anywhere else for information of something they don't do. Yet the specialise in apple products. They were rude in their delivery and response to my questions. I will never use them.

Trade In for just give them your stuff – I have been waiting seven weeks for payment from their Trade In service. They barely answer their phone and emails take forever. I have been told it will be sent numerous times but still have not received it. Apparently the person went on leave but it was going to be Express Posted to me twice. This is a magical express post that never arrives. I… Read more

don't really believe they're ever going to send it to me now. Save yourself the time and hassle and sell your stuff on eBay.

Horrible management and Rude staff in townsville – I would like to give a 0 star just because the system wouldn't allow me to do so. I ordered a previous version iPad, keep telling me that it is coming and after 2 and half week they told me they don't have one. They never call you but you have to chase them behind to call them. The phone never get connected at first try. After 4 to 5 try and they… Read more

will pick it up and hang up in the middle without a reason. The store manager is so Rude that she has never apologised. What a shame. Her attitude is " I don't care, whatsoever".

How are they still in business?? – These guys clearly don't want any business? I took an iphone into them to have the battery replaced due to a recall and the fact the battery was dieing very fast. I had already verified before going there that my phone was part of the recall issued by Apple. Next Byte refused to replace the battery, denying there was any identified fault with… Read more

the battery! This is AFTER Apple issued a recall due to faulty batteries! They then advised us to go to Apple for any further issues!! What an utterly useless company.. Just don't waste your time with them. A got a great car park.. because no one else was stupid enough to go there! Their entire existence in general

Rubbish – I went to next byte to get my macbook repaired. They told me that it would take a week for the part to come in and to repair. I got a call a week later and they told me that the part had not arrived and it may take another week. Almost 2 months later and i had no call back, no up date, nothing. I went into the store and asked what was going on.… Read more

The girl apologised and said that she will request for my macbook to be repaired immediately. A week later i did not receive a call so i went into the store and said that my macbook has been waiting for repairs for almost 2 months and i had no update and no call back. She said that it was not their fault as they were waiting for the part to come in. The least they could of done is kept me updated. I asked for my laptop and to call me once the part has arrived. They never called me back. I went to another store to get my macbook repaired. They had the part in stock and managed to fix it with in 30 mins.

Requested Pricing 4 Times to add an SSD Hard Drive to my 2011 iMac and They Didn't Even Bother Follo – I have contacted this store several times to request pricing to add an SSD drive to my 2011 iMac and each time have been promised that someone will call back and nobody bothers to follow up. I tried to find the direct number on Google and came across all of these negative reviews, it's a great thing I did as I won't be spending my money with… Read more

these people given there poor customer service track record.

Honestly, how do these sorts of places stay in business given their poor customer service?

Poor customer service, no follow up on calls, difficult to reach them via telephone as the phone often rings out

Rude, arrogant and useless – When I arrived back in the store to get my MacBook Pro it was sitting on the counter still on. When I turned it to face me the one program that was open was the list of downloads I'd done. They were halfway through the list. They charged me $75 to tell me what I had already told them was wrong with the machine. Then as I was reluctantly paying… Read more

them another customer was being told her phone was going to need restoring and she would lose all her data. She left quite upset. I commented that it must be the hardest past of the job to tell people that. The girl taking my money replied "not really, if they are a good customer it's their own fault for not syncing their phone and if they are a bad customer it's easy" and with that she smiled.

Expensive, did not fix problem, rude

Horrible – I wish I'd read the reviews before I went into the store!! My laptop broke last Wednesday, and I took it to next byte to have a look at it. They charged me $75 to do so, and promised me they'd call me that afternoon. By Thursday night, I still hadn't heard anything so I drove back to the store. The staff were incredibly rude to me, insinuating… Read more

that I was wasting their time because they'd told me they'd ring me, and it hadn't been looked out. It's now Sunday and I have since been back again, only to find out that still haven't looked at it. My computer is vital for my work, and I have told them that, but they continue to mess around with me. Next time, I'm driving the extra 20 minutes to the apple store. I'm still considering getting my computer off them and doing so when they finally tell me what's wrong. Ridiculous. Don't even bother going there.

Everything. Rude, unreliable place.

Bad service, Rude staff – I went to a next byte store. I walked in and not one member of staff asked if i needed help. then when i went to wait in line at the counter, the women behind the counter gave me a dirty look, and then served the lady who was waiting behind me. Then when she had finished serving the customer i went and said "hi, i would like to buy this" and she… Read more

completely ignored me and acted as if she was 'to good' to service me. I was also appalled that i then had to walk around the shop to find a staff member who wasn't busy to come and serve me. When i did find a member of staff, she acted as if it were a 'big deal' to serve me. The only reason i didn't walk out was because no where else had what i needed in stock. I wouldn't shop here unless i absolutely have to.

in conclusion: The staff were extremely rude, Bad service, and of one member of staff offered to help.

Go somewhere else – Purchased a Mac book Pro and returned when the hard drive broken 2 weeks later. Next byte refused to admit the item must have been sold faulty as it had barely been used in two weeks. Only honoured the warranty once I mentioned phoning consumer affairs. Lap top was returned 5 days alter missing three feet and a scratch. Don't bother going there, service is lacking and rude!!! The service, the skill level, knowledge.

Worst service ever! – Purchased a few products from Next Byte Hobart but as soon as they sold me a faulty machine and i had to return it they turned very nasty and accusing. Have never put a complaint in anywhere before but for the first time i did. The manager was more than rude and incompetent and staff members accusing me or somehow 'breaking' the macbook. Even when… Read more

the technician Finally looked at it and found it was a computer fault i was never offered an apology. I advise anyone looking at purchasing a Mac product to avoid Next Byte like the plague!

Bad service, rude and generally incompetent.

Do Not Go To Nextbyte - It's The Vodaphone Of Apple Resellers – I went there to get my Macbook fixed. Normally it takes 2-4 days at the most (as i experienced in other businesses), with them, it took over 3 1/2 weeks to get one thing fixed. Horrible communication - they promise to call back and never do so, don't reply to emails either. Then finally when i got the computer back, they damaged a component inside… Read more

and said that i would have to pay for it if i wanted to get it fixed. They grudgily fixed what they broke after i threatened to contact consumer council and ombudsmen Happy smiles to your face, repulsive treatment of your device, then try to charge you for something they damaged

Careless or Worse – So I took my MacBook to get fixed at Next Byte at Bundall as Apple said they would cover the cost of repairs. Gave it to them on Monday, got a call from them on a Friday saying it was water damaged, it had a dint, someone has been in there and Apple will unlikely cover the cost due to those reasons. I thought it was odd when he said water… Read more

damage. That is just not possible, I told him and I am not sure why he mentioned the dint. Probably trying to use as must leverage against it to look for reasons not to fix it. He also said a cable inside was unplugged. Think they call it the LDVS (which I had to lookup) or something. I said yeah...Apple wanted me to take a photo (which I gave) of where it short circuited so their engineers could remotely assess what went wrong... Oh did they... he said. Engineers said that dust probably got into the mag safe connector (which as I side note I thought was weird, since they didn't even look at the device).

Anyway Apple dismissed my case out because of the report that Next Byte gave. I asked the senior adviser who I was dealing with at Apple for the photos they sent as I wanted another service providers second opinion which I got.

I have got my MacBook back a few days ago from Next Byte and I am disappointed that the 'water damage' as Next Byte refers to was on the bottom plate and it was more like a water mark. No indication that the logic board was touched by water. He also admitted that they did not open it up to check to see for logic board water damage or tripped LSIs.

Someone has placed a glass / bottle on my bottom plate and the condensation has left a mark as such it is faint but on closer inspection is obvious.

After cross referencing further, the pictures Next Byte sent apple were not of my MacBook Pro. I don't even think they were of the same model either. The black plastic is a different shape on the back panel and there is no denying the screw up as the serial number is still very visable on the back panel.

Lets just say I am really annoyed. They lack technical details, use a poor choice of words and talk to you like you know nothing about computers.

I should also mention that Apple said there was a RAM issue... but there is nothing written on the report, nothing communicated from them to me about it when I picked it up.

I should also stress that they did not show me where the water damage was when I asked. He said [with words to the effect of] he would have to undo the screws but flipped my macbook onto its back and gave a vague indication with his hands on the bottom case. When I asked about if the LSIs were tripped. He said he didn't look that far [with words to the effect of) because someone has already 'been in there'.

I told Apple exactly what I replaced and they still put the case through to Next Byte.

I should also mention that they have a 96hr policy if they do not fix it within that time the repairs are free. They called me 96hrs and 5 minutes later to tell me the bad news (as I have the submission report timestamped). Clearly their is no money in it for them.

They were also seemed flustered when I came and were prepared for some conflict. It also took 3 people 5 minutes to find it.

Really disappointing. Either it was carelessness on their part sending the wrong photos or they gave Apple a bogus report on purpose. None of which are acceptable.

Misleading, deceptive, careless, inefficient, poor explanations, no followup

Poor Service (werribee store) – Took MacBook Pro in for service issue and was advised it would be available in two days, it wasn't, told another day and then part hasn't come in and several other excuses. In the end it was costing my business so I picked the pc up and took to another service provider. I urge people not to take your computer there for a service matter. Bad service and poor excuses provided.

Would never go back – Very poor service. Bought $ 7500 worth of Mac Pro. Poor service from the salesman and then I found out he left the store the next day !! They did not reply to me emails re: how my order was progressing. When the order was received a month later they withdrew the deal agreed by the sales person. Very disappointing. Don't know how they are still… Read more

open for business. I asked for my money back and decided to take my business elsewhere . I needed three more Mac Pro

No people skills

Don't Bother Going There – Walked into NextByte Rundle Mall. First impressions good - bright, nicely lay out. But that's where it ends. Enquired on the one of the products, was told it's N/A. Fair enough, I already knew this. You would think being a reseller they would be able to take your name/number down and let you know when their stock arrives? No such thing! "Oh, we… Read more

don't even have it on our system so I can't even take your name down or anything. You will have to come back some other time because we don't even know when it's coming". All this whilst the sales person wasn't even looking at me, sat behind the counter with a "why are you even bothering me" look on her face. Hello! There are such things called pencil and paper. I've since taken my business elsewhere (MAC CENTRE NORWOOD PARADE) where I was met with excellent customer service and would be worthy of my $1,000+ purchases. This is the first time I've encountered bad customer service in Adelaide. All it takes is one bad apple... Nice looking store. Bad service

Bad Service – I went to Nextbyte Glenunga after ringing the national call centre and was told that they would be able to repair my broken iPod screen. When I got there, the assistant wasn't interested and told me he would send it to Apple for me and they would replace the iPod for $178. I purchased a new iPod (not from Nextbyte) then, out of curiosity, I rang… Read more

Apple who said they could repair the screen for $109. I rang the Nextbyte call centre and asked them why I was lied to by the sales rep. The woman on the phone was shocked and said she would get the store manager to call me as the service I received was unacceptable. I am still waiting for the call.

No service and was lied to by the sales assistant.

Terrible – I don't think this store is worth the service for the price you pay and that face that they do not honour apples policies. You are MUCH better off getting it for a better price from elsewhere OR apply directly. Then you can be sure that if you have issues or need support or repair, it will be handled directly. They do have all the latest apple… Read more

products and friendly enough service. You can get the products cheaper elsewhere, like JB-Hi Fi with just as much support. Because they are a reseller, they will NOT honour apple policies. I bought my ipad 1 of them and they would not honour the apple rebate policy when the ipad 2 was released less than 2 weeks later.

If there is someone else in the store, it could take quite a while for you to get served.

Good – This is a good Apple store. I wish that there were more Next Byte stores across the country, but with the growing strength of the Apple brand, this should change. This is great store for all your apple needs. The staff are very friendly and know a lot of mac products. In particular, they offer a great array of third party products. This includes… Read more

Wacom tablets, accounting software and electric piano keyboards (all suitable for mac). This store probably has the best stock of third party products available for mac that I have seen. The store is very clean and organised, and there have a great range of deals. Occasionally, they offer free items if you buy a laptop. Furthermore, they offer pre-paid mobile internet at good prices as well. However, the number of locations is few and there is not even a store in the ACT. Additionally, when I visited the store, they did not treat me as a potential customer and the questions I asked where answered with vague answers. This is particularly problematic because when you make a big purchase (such a laptop), vague answers do not really get you anywhere.