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Next

Next

2.9 from 200 reviews

Reviews

(76)
(12)
(9)
(26)
(77)
  • Product Quality
    3.0 (24)
  • Return Claim MadeYes (14) · No (16)
  • Sizing True to size (18) · Very large (3) · Slightly large (2) · Very small (2) · Slightly small (2)
  • Product Appearance As advertised (76%) · Not as advertised (24%)
  • Shipping
    3.1 (23)
Bronwen

Bronwen

  • 2 reviews

I won't buy from them again

published

I have been in touch with them four times to rectify an issue with a return. Every time I get a different story. The customer service is appalling! Even worse, several of the items I bought are such poor quality they are falling apart after one wash. I couldn't be bothered trying to return the faulty items since my experience with a regular return is so bad! I will be spending my money elsewhere in future.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
See all answers
Jane

JaneGreater Melbourne (Inner), VIC

Perfect

published

Really good email communication. Delivery from UK to Australia was within a week. I got exactly what I ordered and perfect size and really good quality....really impressed with the overall experience

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Mirna

MirnaGreater Melbourne (Outer), VIC

Pathetic Customer Service

published

I used to love next and my experience with them was always positive until recent times where they have dropped the ball. My deliveries are never delivered in time and get lost somewhere in the system and then it takes them weeks to find the parcel and deliver. Then recently I received a faulty cami and wrote an email to which they said they’ve processed a refund and to date I haven’t received the refund. They said it would take 5 business days and it’s been 10 business days with no refund. I continuously send emails to which they repeat the same jargon like it’s a generic email. Never ordering from there again. The process Is ridiculous

Product Quality
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
See all answers
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Sam

Sam

  • 4 reviews

No go

published

Thanks to Next now using Toll as their delivery company expect a lot of frustration! Been on the phone on and off for the past week trying to track the missed parcel and not receiving proper service. Online tracking service not up.to date and apparently data was lost. My first and last time ordering from these guys.

Shipping
Return Claim MadeNo
dawn s.

dawn s.Wanniassa 2903, ACT

Never again.

published

I have been buying from next for years, however in the past year, the customer service has become dismal. They simply dont care. Returns are a nightmare. The claims they make are lies, and you will go around in frustrating circles and then give up with no return. Never again.

Product Quality
Return Claim MadeYes
Sizing Very small
Product Appearance As advertised
See all answers
Trish

TrishSydney, NSW

  • 5 reviews

Excellent customer service

published

I have returned lots of clothing to them in the past. Best customer service experience! Always keep your proof of postage from the Post Office as they will ask for the tracking number. Give a full refund without a fuss. Love NEXT!

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
  • Verified customer

Awful! Liars and Thief

published

Awful. Made mistake in my address (provided only a city name), and contacted support after 15 minutes, and asked them to cancel because I didn't provide an address. But they said that it was shipped, they even didn't have my address. They didn't cancel it and didn't refund. Terrible company! Liars!

Amy

AmyCentral West, NSW

Shocking with returns- will mess you around

published

I purchased summer clothes for my son however they were one size too big. Contacted next to advise id like to exchange and they said I must return for a refund. Fine- return post at own cost- ok.
Returned the items via Auspost in September and have confirmation that the package arrived in Alexandria a few days later. I have had no contact from next since, and no refund. My attempts to contact them have fallen flat. I really just wanted to get the size down but they have completely ghosted me.
Not good enough. Will never use again despite having purchased many items before, appalling customer service.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very large
Product Appearance As advertised
See all answers
Stella

StellaSouth East Queensland, QLD

  • 3 reviews

I wanted to love them but....

published
Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
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PIERES22

PIERES22sydney

  • 8 reviews
  • 5 likes

Order not received

published

I ordered baby tights in September and they still don't know where my order is,will never order from them again.it was my first and last time I will order fr them

Return Claim MadeNo
Genevieve F.

Genevieve F.Greater Melbourne (Metropolitan), VIC

Unable to change order

published

I placed an order for gum boots for my child. I realised after a few hours, that I have ordered the incorrect size. I tried contacting Next via phone to change the size and was told that I am unable to do this once the order is placed. I was encouraged to return the items for a refund but based on other reviews, this doesn’t seem like a good option.

Duplicate order nightmare returns

published
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Naz

Naz

  • 6 reviews
  • 4 likes
  • Verified customer

Don’t get scammed!!

published

Save yourself from getting scammed!! They say they accept returns, but never refund your money after sending the item back. 2.5 weeks after the item reached their warehouse they still hadn’t refunded me, I followed up 3 times and was told to “wait for it to reach the warehouse” which it had 2.5 weeks ago. 3.5 weeks on I opened a PayPal dispute, and PayPal mediated and refunded my money. Don’t trust these scammers, if you MUST order from this website use PayPal for buyer protection.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance Not as advertised
See all answers
Anna

AnnaAdelaide

  • 10 reviews

Very pleased with their childrens clothing

published

I purchased a 3 pack shorts and 5 pack bundle tshirts for both of my kids. Very cheap and so surprised with the quality and style.. I was kinda expecting "kmart" quality or less but I have to say the quality is way better than Kmart and cheaper! All up 6 pairs of shorts and 10 tshirts for under $100!!!!! And the bundle packs make it really handy + the colours and styles are not just plain but really nice. Definetely buy again! Oh and shipping was free and only took 3 days from London to Adelaide.

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
JKR1967

JKR1967Sydney, NSW

Update on my previous review

published

It’s been 29 days since my last post and I am still waiting for a refund in the two duplicated orders and my postage. I am $157.60 out of pocket.
Next customer service is shocking when things go wrong. If you never have to return anything they’re great, but this is the second time I have returned goods in the past 12 months and not received my refund - I think there is a black hole at the Alexandria PO Box that returns disappear in never to be same again - so disappointing as I have been shopping with Next both in the UK and Australia for more than 30 years - but not anymore!

Return Claim MadeYes
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Kerry

KerrySydney, NSW

Customer Services for returning customers

published

I have previously shopped with Next Australia online. I went back on to place a new order (last ordered over 6 months ago) to find out that my account is inactive. However, I cannot reset my password or re-register, I have to phone them and wait 3 days until they reactivate my account. I only find this out because everytime I try something the website crashes. Shocking customer service for a returning client. I will be taking my business elsewhere. Who waits 3 days to be able to buy online. Just redic.

Jennifer

JenniferGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Trial ordered and pleasantly surprised

published

I was on the hunt for unique baby clothing, and wasn’t keen on certain brands that have over saturated the baby market. Next delivered quick and as shown in pictures.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Amanda

AmandaSydney Surrounds, NSW

  • 2 reviews

Great kids clothing at great prices

published

Easy to use website, so many different and colourful kids clothes, great quality clothes, fast delivery from the UK. 100% satisfied customer.
Will continuously buy my son’s clothes from here. So happy

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Been ordering for years always fantastic.

published

I’m really shocked at the poor ratings. Have been ordering for years the quality and service is always on point. I just ordered something Thursday evening and it arrived this morning, Monday, from the UK. I can’t get most sites in Australia (beside amazon) in that amount of time. Free shipping over $35 also.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Melissa

MelissaMelbourne

  • 9 reviews
  • 2 likes

Poor customer service and no refund given

published

This label has incredibly poor quality and the customer service is just as bad. Twice I have needed to return things after receiving items that look very different from the photos, and have such poor quality. Twice now I have needed to chase my refund. I probably won't receive it this time as they are so bad at what they do. Buyer beware. Save your time and money. Do not shop here.

Product Quality
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Questions & Answers

kessha

kesshaasked

Should I even attempt a refund? From all these bad reviews it seems like I wouldn’t be able to get my money back.

No answers
Chezlea

Chezleaasked

I have a Queen size bed what size bedding should I purchase from next.

2 answers
Nikki
Nikki

Don't bother. This is a terrible company!

Chezlea
Chezlea

Thanks for letting me know.

Saurav T

Saurav Tasked

How is the shoe quality? Is it recommendable for long use?

1 answer
Shorena
Shorena

Their kid shoes are very low quality. I would not recommend NEXT at all, Do not shop there!!!

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