Reviewer Photos & Videos
Twice delivered wrong item and not looking positive for any assistance.
So frustrating, my husband purchased some jeans for me after I sent him the link, jeans arrived and were completely different to the pics and description. I thought husband made a mistake so sent them back and re ordered the ‘correct’ pair. They took forever to arrive and were the wrong design again! Have taken pics and sent to the help team (waiting to hear) but will not be happy if I have to pay another $12 postage to return another pair of the wrong jeans. Next used to be great but last couple of orders have been disappointing.
Love Next !
Have shopped with Next for years for my grandchildren & myself beautiful clothes never a problem Efficient delivery no problem with returns through Sydney address Read the current covid situation is putting pressure on postal service ?
Still in transit
I ordered dress which was promissed to be delivered by 24th sep. It's 3rd october and it's still in transit!
Lost my order - never had the items??
I placed and order on the 18th September. The email confirmation I received said they would be delivered by 24th September. Followed up today and apparently the order was lost in transit. What an excuse. Never had this experience ever with an online retailer and completely contradicts when their status update says on my account. I don’t believe they ever even bother to ship.
Poor Online Service
Tried to order dress online. Transaction would not go through so I was redirected to their (overseas) call centre. My order was processed twice. By the time I realised, was informed I could not get a refund because the order had been satisfied. Was instructed to return second dress, at my cost, and they would then reimburse me. Dress posted back. Next Australia say they cannot locate it because I do not have a tracking number. So now I am out of pocket for both the unwanted dress and the postage. First and last time I buy anything from Next Australia.
The Pink Bunny baby girl sleep suit.
I have bought so many wonderful things from "Next" but this baby pink bunny sleep suit ( Dusty pink with white bunnies all over it) was terrible. I soaked and soaked that thing and the horrible smell of the product used to I guess attach the bunnies on the fabric, would not come out. I sadly have had to throw it away.
Misleading Company With Terrible Customer Service
Thought I was buying from an Australian based company, no where on the main page, product listings or even checkout does it state that all items are located in the UK!!! did not find this out till I went to check shipping and saw a section saying awaiting arrival in country! When contacted support, it was terrible, not only did they refuse to cancel the order but then told me I would also have to pay extra for customs when it did arrive!!! I had to threaten to start legal proceedings before they gave in and cancelled the order and am now waiting on the refund which apparently will take another 3-5 days! An absolute con job of a company! Do not buy from this company you will regret it!!
I ordered a lot of stuff for myself, my husband, my 7 year old and my 1 year old. I received the complete order within a week and all the clothes have awesome quality. Loved the items received. They were exactly as specified in the images.
I was scared earlier after reading so many bad reviews but my experience is super good. So, I decided to write a positive review. I guess people with good experience don't give many reviews in comparison to people with bad experience.
Great shopping experience
I am lucky enough to have shopped at Next in the UK (where Next is based) and have always loved their range, especially for my son. I find it quite difficult to find good quality clothing for my son, but Next is amazing! I also purchase alot of my clothing and shoes from Next. The prices can be a little more expensive than Aus, but I find its well worth it. Shipping takes a matter of days! Coming from London! I've ordered things from within Australia that have taken up to 3 weeks to be delivered. Returning items is a pretty simple process (thou...gh it is at your expense, so be mindful of that). I have returned couple of items with no problems, except once, when an item was sent back to me saying unable to deliver......I called the customer service line and they refunded my money and told me not to worry about resending the items back to them, but to 'pay them forward' which I did. Next will always be top of my preferred places to purchase clothes and shoes. Thanks Next!
Still waiting... terrible customer service
The order process with NEXT.com.au was great but unfortunately that's where it ends. My jacket that I have already paid for, that was supposed to arrive on 9 July, is still showing that it is at the NSW transport hub on 23 July. I have been reassured several times by NEXT that the courier has it and to please be patient because it will be delivered shortly. It is ridiculous to think that it could take more than 2 weeks to deliver a parcel to metro Sydney. All of their promises have been broken and NEXT customer service have refused to send a replacement jacket. I am extremely unhappy that my complaint has still not been resolved and I will never order anything from NEXT again.
When placing the order a window appeared telling me my payment couldn't be processed and to try again later, however, when I checked my account, money had been withdrawn so I contacted Next and they told me the order was fine and I didn't need to place another one.
When the item arrived it was faulty so had to be returned. Next don't have a free returns policy so i had to pay for the postage myself, scan the receipt and forward it to them in order to receive a postage refund. I did receive a full refund for the item but not the postage, I con...tacted them a couple of times and was told the postage was refunded and gave me the date of the supposed refund. There was no postage refund but what did occur on that date was a number of unauthorised transactions on my credit card, luckily my bank picked them up and put a block on my card. Coincidence ... possibly, I have no way of telling. In any case it was my worst online experience.
Fast delivery from London to Melb (took only 5 days). I’m very happy with the quality for the price paid! I’m only returning 3 out of the 4 items I ordered. The reviews posted by other customers really helped too with my purchases.
This company sells items that they don't have
Purchased harper gem sculpture in May, was advised I will receive item un a week. Didn't hear anything so I called up. I was told that item is in stock but my order got stuck in the system and I need to place the order again which I did. A month of calling up and being told its on its way, eventually im told out of stock and possibly may get more stock in September. Had to cancel because they sold something they never had in stock nor was an order coming. Wasted my time, gave me false information and never was there any indication upon purchase that the item was not in stock.
Dirty and worn
Item I paid full price for arrived with a half price sale tag on it, was dirty and had deodorant marks in the armpit. This has been my favourite shop for 30+ years but quality has plummeted lately. Thin, poor quality material. Not sure what has changed but its not good. On a plus, they refunded my money very promptly and were very apologetic.
Looks like the company was sold to another owner, quality of the service got changed dramatically!
Looks like the company was sold to another owner.
Awful support, parcel was charged twice, after that it was lost, money was not returned...
Never will buy something from next anymore!
Questions & Answers
Should I even attempt a refund? From all these bad reviews it seems like I wouldn’t be able to get my money back.
How is the shoe quality? Is it recommendable for long use?
Their kid shoes are very low quality. I would not recommend NEXT at all, Do not shop there!!!
Get an answer from our members
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$35.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||Baby & Toddler, Children, General / Everyday and Swimwear|
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