Next
337 reviews
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I ordered a hoodie and a t-shirt from this site, was a bit sceptical after reading some of the reviews, but the order shipped in a couple of days and arrived within a week. That's faster than some local sellers. The clothes are good quality, 80% cotton and 100% cotton, I try to avoid any polyester or fleece clothing as it's scratchy, picks up… Read more
fluff and fur, and doesn't breath like cotton. The hoodie is warm, big and stylish, the print is great with a combination of stitching and printed-on. The t-shirt is a nice addition, high quality too and vibrant colours. The sizing is a bit bigger than you find in Australia, I'd say its about half a size too big, but given oversized hoodies are trending at the moment I can't complain too much. I'd recommend ordering a size down if you want a fitted look, if you want to play it safe your usual size is fine. Fast shipping, good products, no fuss, I didn't need to contact customer service so can't tell you how that would go. Would definitely buy again.
I ordered a pair of shoes for myself as a birthday gift, and unfortunately this entire experience has been extremely disappointing due to poor customer service and lack of communication. I closely monitored the tracking information and repeatedly noticed that my PO Box address was being marked as “incomplete” or “invalid.” Because of this, I… Read more
contacted Next Customer Service approximately 10 times to confirm and update my address details. Despite my repeated attempts to resolve the issue, my updated address was never correctly provided to the courier company.
I was then advised that my parcel was being returned to the UK, despite the fact that I had raised multiple concerns well before this occurred. To make matters worse, I was informed that I would only receive a refund and a 50% discount once I purchased another item.
I do not understand why I should be inconvenienced further, forced to spend more money, and waste additional time because of an error that was not caused by me. This situation has been handled very poorly and the level of customer service I have received has been unacceptable.
I would appreciate an immediate resolution to this matter, including either:
a full refund immediately, or the ability to reorder the shoes using the promised 50% discount with express shipping at no additional cost.
This entire experience has been incredibly frustrating and disappointing, especially given that this purchase was intended as a birthday present to myself.
Reviews with attachments
The pricing is positioned as premium but selling cheap Indian products. Show details
I purchased a pair of womens humming bird gum boots . They were gorgeous, great quality and the exact brand same boot were all more expensive then NEXT Super fast delivery . Wonderful customer service, so helpful and accommodating.. unfortunately wrong size was ordered which was not a problem at all . They kindly paid for the return costs . Best company to deal with Highly recommend ⭐️⭐️⭐️⭐️⭐️ Show details
I purchased Black and White trousers item No E33-725-158 and also Jacket to match item No E33-719-164. While I am satisfied overall with product and fast delivery I was a little disappointed to find the metal clasp on trousers was not fitted and a small thread loose near the zip which gets caught. I will try to remedy both faults but I would prefer Quality control standards to be higher. Regards Irene Show details
- +1
NEXT Baby. After reading the reviews I was cautious about ordering, however since my partner had previously brought clothes from NEXT home for our baby after visiting the UK I knew that they are a legit company. I was really surprised with the quick delivery time - ordered 30/03/25 and was delivered to Tasmania on 7/04/25. The little shoes I… Read more
purchased look like they do online although the colour of one pair is slightly different to what I expected and aren't as soft as anticipated. The bibs are very cute, although a bit thinner than expected. All in all I believe they are reasonably good value. The clothes purchased by my partner when he was in the UK for our baby were excellent quality. I would purchase from here again.
Some of the best service I've had – I had ordered my goods and then read reviews and my heart sank. However, it's some of the best service I've had. Ordered on 5th Nov, dispatched from UK, arrived 7 days later at my door and I'm rural Australia. We took our time with measurements, all fitted perfectly and the quality was exceptional. I phoned customer service twice, got through immediately & super helpful. I am seriously impressed. Show details
Latest follow-ups
Great quality I ordered on 7 Dec 2025 and received on 16 Dec 2025.However I only received 3 out of 4 items. I contacted the customer service and was told I will get the refund. Show details
Follow-up · Good quality fabric, the refund process was quick and the missing item was a dress.
Positive reviews
I first came to this page to read reviews about this company before purchasing and took a chance anyway and went ahead with purchasing baby onesies. My experience was actually pleasant compared to other reviewers on here. I’m based in Australia, VIC and my order arrived within the shipping time frame provided. My order was correctly fulfilled and… Read more
the quality of the onesies are fantastic. I also received communication from the shipping company on the day that my delivery was expected.
My experience with Next Au is very positive. I bought a dress and I returned it because it was small. They refunded the full price with asking any questions, and without even deducting the $10 they mentioned in the return policy. The quality of the dress was very good, but I had to return it because it was small. I will definitely buy again from them. Show details
Amazing quality and superb customer service!! I have been shopping with them for over 7 years and some of the clothing items my children have passed to their siblings they are still in great condition. By far the best customer service experience I have ever had. Amout of choice and amazing clothing and shoe quality cannot be beaten. Show details
Negative reviews
Do NOT buy from this company if you live in Aus. They use the worst courier - Global Express. They will not leave parcel on doorstep despite having authority to leave - who knows if they even bother trying to deliver it. How are you meant to be home for delivery when you have a job? The only way to get your parcel in Melbourne is to go to their depot at the AIRPORT!! Seriously?? Insanity!!
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Do not order from this company, they will not deliver your order. instead they keep at their shipping depo and insist that you pick it up. There is no one to talk to other than bots. Haven't gotten my order, no refund and they refuse to delver it
I ordered an item on 9th November for delivery on 14th to an Australian Post Office box. Team Global Express couriers sent a tracking link. On 17th I received an SMS to say that delivery to the post office box had been completed successfully. When I visited the PO next day, it was to find the item had not been delivered. Even more confusing, the… Read more
actual tracking on the courier website indicated delivery on 14th, not 17th. Clearly they are lying to NEXT about on-time deliveries. I made contact with Team Global Express who said they cannot deliver to PO boxes, but could not explain why nobody had contacted me on 14th/17th to say this, instead of marking it as delivered. They took my residential address and said they would arrange a re-direction. I would be sent a new tracking number. It may take UP TO 48 hours. Of course 48 hours has passed without any notifications or delivery. So when I try to contact NEXT about this, I try chat first. The bot asks for all my details then puts me in a holding pattern for forever. I bail out of that and try WhatsApp. 90 minutes later I am still waiting. Never again. They hire cowboys to deliver the orders and then you can't contact them when nothing turns up.
Recent reviews
I ordered a Catherine Lansfield bedspread from Next Australia and sat back prepared to wait. I was pleasantly surprised that the bedspread arrived in only a few days. And that was from the UK! The material of the bedspread is top class and the service terrific. Next will certainly be my go to site in the future, the price of the bedspread was so much less for the quality and workmanship than I can buy in Australia Show details
This is a scam shop— you can’t contact them by phone or chat. There is a legitimate shop called Next and many people but from Next Direct thinking it’s Next- it’s not! They won’t cancel orders — so many complaints about clothes quality—terrible reviews. Don’t Don’t do it!! I’ve tried cancelling but they refuse — got back to me days later.
Do not buy from these guys, ordered something for my daughter for a costume event a month in advance - received emails about delays then sent to wrong address. They gave me the run around s trying to get my order filled. Don’t waste your time way to stressful.
I purchased 4 pairs of ladies full briefs size 6 from Next clothing. They are so badly made and the fit is way out. The leg holes are huge and there is very little elastication in the legs. Come on Next, you can do better than this! Show details
I have made quite a few on line purchases of mens clothing Chino pants,socks.I found them to be of very good value/quality for money.The option of varied chino lengths,is fantastic..the trousers fit like tailor made and I save $25 on shortening/ tailor expenses every time.Deliveries are on time,no complaints.My experiences with them earns them my recommendation. Show details
It used to be such a good company with high quality clothes however it looks like a scam Company now . I got a message saying that order was dispatched and given a tracking number that didn’t work. One rep gave me a run around while the other one said there is a logistic problem . They finally agreed to give refund and told me it has been initiated which was another lie . I am now in the process of getting refund from PayPal .
Product wasn’t delivered. Slow and nonsensical customer service, requiring me to return the parcel to get a refund, when I never got the parcel. Multiple days to respond. Weeks without anything but an order confirmation. Website chat bot is absolutely useless.
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The worst retail experienced.. problem with delivery didn’t put the complete address on the parcel .. u asked the same questions and answers for the last 5 days …keep saying they updated the address but nothing no updates . called my self and chased the courier in Australia in minutes I was able to get my parcel directly going to the depot at the… Read more
airport ,, very bad system of delivery service.. if they could have just send an email or text collect at the depot ,, it would have been easy process but nah ,,all mishaps.. no wonder they got a very poor reviews ,, it’s all online talking u don’t know whether ur talking to a real person ..no wonder the answer you got all same .. it’s a recording or not .. bye bye never suffer shopping with you.
1st time and never again, saying eligible for full refund but then have to pay postage fee myself to return the item, no drop off point or anything, buying online without trying on you would expect fully refunded and free postage, ordered $20 school shirt and have to pay $10 postage to return to get $20 refunded in 4 weeks time, ridiculous never again Show details
I ordered items that were supposed to be delivered last Tuesday. 22.04.25 They have gone missing by supposed courier service and no one will take responsibility for this. It’s a disgrace when I have paid for items and postage and they are nowhere to be found. I demand a full refund and an explanation from both Next and Global Express. I don’t have a money tree on my property. Show details
Received clothes for my daughter that stunk of chemicals. Almost a petol type smell. Packaged to return with the returns label and (yes, I should have checked the returns policy) but thought it was free returns. No, has to be paid by customer. What a joke for inferior quality and incorrect sizing (after using measurements online). Colouring of denim jeans also differemt to image, with a splotchy type dye. Will avoid in future!!! Show details
I really wish I read these reviews before purchasing from Next. I ended up purchasing a linen dress which looks like maternity, it is about four sizes too large for me. What a waste of money. Beware sizing is extremely inaccurate on the Next website. BUY AT YOUR OWN RISK. I was not even given a return label, and postage will be at my own expense. I do not have time to queue at a post office and will place in the charity bin. Show details
Inaccurate (vanity) sizing and inaccurate colour. Ordered a knitwear item in white, the item that arrives is labelled ivory, and is really a deep cream - and is huge. Shoes described as "extra wide" that are also a full size longer than standard - nothing about that on the website. So annoying. Prices not justified by chainstore quality. Show details
Good Quality and good price – Good quality, good price..was pleasantly surprised after shopping for baby clothes of same quality or worse for double and triple the price. Will definitely buy other clothes here too. Show details
Poor quality material, incorrect size guide and out of pocket for postage with nothing to show for it – I ordered simple white blouses for my daughter, following the size guide implicitly and went a size up as she was in between sizes and they were still way too tight on her and not to even mention the poor quality of the material. I then had to pay $11 to post them back for a refund which I'll hopefully receive. So I'm now $20 out of pocket just for the postage with nothing to show for it. Not worth shopping here and I won't be again! Show details
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