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Has anyone managed to get an answer or reply?!?
Has anyone actually managed to get a reply? I have been trying to contact them for month. They can’t blame covid for not answering emails as they can do this from home. Worst company ever for not keeping in contact. It was bad enough they didn’t confirm my trip cancelation until the week before but I cannot get anyone to answer me at all.
Canadian Rockies & Alaska Cruise
Have been trying to secure a refund with this company since Covid began. They finally answered my email with misinformation and bad English. We sill never deal with this company again.
This company has been nothing but trouble. They do not honour their website information nor do they honour what they tell you in emails. Pre covid they would not even talk to you personally nor answer any questions except in email form - even general ones. They refused to give me the names of the people -managers and supervisors who refused to talk to me ( I only wanted to ask general questions but the lady who answered the phone could not even answer the most basic question) and then said to direct all complaints to those supervisors. They were also hacked and did not notify anyone. Avoid this company at all costs as you will lose out money as well as just difficult to deal with.
Thieves. WORST TRAVEL COMPANY EVER.
If I could give a zero-star review I would.
This company continuously goes back on their word and does not care about their customers. We booked everything for our honeymoon and understandable, things were cancelled because of COVID-19. However, this is where everything went wrong. We were told we could move our trip to June...well everything was still cancelled so we chose a refund.
It took them 5 MONTHS TO ISSUE A PARTIAL REFUND. And even then, we had to email EVERY DAY to try and get a response. They said the refund the would issue would i...nclude a cancellation fee. Now I am sure their insurance would have covered this but they still chose to pass it on to the customer. They then continued to change their minds about the cancellation fee. Initially they said it was $200. Then they said it was $350. Then finally they STOLE $400 from us. This company is horrible. I will NEVER deal with them again. I will actively go out of my way to ensure I can tell as many people about this as I can.
Booked china 10 day trip
Booked with WEBJET for our trip for 20 april 2020. by january they were emailing us saying that we needed to deal with nexus their travelling partners for information about covid19 so they dumped us and passed the buck to a useless agent like nexus who said that if our trip is cancelled from Covid-19 that they would refund us.as of today we have had no further contact from them at all .both these travel agents are absolutely useless for your own sake stay away it will cause you a great deal of stress pain and mostly a large whole in your pocket like all of us on these reviews.
Don't deal with nexus holidays
We also booked to go to China in May 2020. Paid a deposit through Webjet of $1078, due to Covid-19 the tour was cancelled. Webjet didn't wanted to deal with it and palmed it off the Nexus Holidays. We were told by Nexus Holidays we will only get a partial refund and have a non-refund amount of $400. The partial refund will take 12 weeks, not even sure we would receive this amount. A loss of 37% is a substantial amount for us as we are pensioners. We will not deal with webjet or nexus holidays again.
NEXUS HOLIDAY where is my REFUND?!
I was booked for a China Tour in February and due to COVID-19 it was cancelled. Nexus offer me an option of a Credit voucher or refund. I chose the latter but was charged $400 pp. I was not happy about this as it’s not fair to us, the fact that the insurance i got from them also declined our claim and instead refund the full amount of the insurance.They promised to refund my money 6-8 weeks upon the cancellation of the booking which was on the first week of February but 16 weeks after and counting my refund has not been settled. 3 weeks ago a s...taff name KUMI replied on one of my messages and she asked me for my bank acct as they will transfer the fund within that week so i did what she asked but after that there was no reply coming from them and the fund is still not been transferred to my bank acct. This kind of service this company has done not just to us but to a lot of people will never be forgotten! We will make a legal complaint against them with this issues!
Thank you Nexus Holidays
I would like to say how happy I am with Nexus Holidays since they refunded all my holiday expenses. I want to thank Kumi in particular for her dedication and hard work. I would definitley book with Nexus Holidays again once this Covid 19 pandemic is over.
Hard company to deal with
We too are booked to go to China May 2020. Nexsus travel told our travel agent we have to wait until end or March for more details about a possible refund but not without a fee of $400 each OR whether we can change destination again not without a fee of $400 each and the. The destination may cost more too!! They too have also said that they will still be touring at this stage in May WTH??? Are they crazy. Honestly bad feedback so far and not feeling very confident. Such a shame there are companies like this who really don’t give a damn about this coronavirus pandaemic and those who are wanting a fair square refund. It’s not like they still don’t have our monies. Not happy at all.
Only because 0 stars isn't possible. Send them broke.
Situation: April group tour booked to China and I was seeking refund due to coronavirus and government advice listing china as a "Do not travel to country".
Their response when presented with the request:
- Coronavirus is unfortunate but don't worry we are still going ahead with the tour.
-Since we are going ahead with the tour if you choose to cancel we will not be able to refund you anything except $40 of your full order.
-Advised them that it was unsafe and too risky so would like a refund. Especially since this level of risk was unknown...
We have a 13 day trip to China mid May booked in Oct 2019. Have found out that Nexus want to charge $520 pp to cancel. They have offered another trip next year but it will cost another $300pp which doesn’t suit. They won’t confirm if our May trip is going ahead until mid April because, I believe if Nexus cancel they would have to refund whereas if we cancel we will lose over $1000. It’s hard to know what rights we have. I have logged a message with Consumer Affairs but they say it might take 15 business days to get back to me. Is there anyone with suggestions on the best way to go in this situation.
Nexus China Holiday
In April last year we paid $4000 deposit for a 11 day China holiday for April 2020. Obviously with the Corona Virus we are unable to travel. Nexus holidays want to take $750 per person ($3000 out of $4000 deposit) if we cancel this. As the government has stated Do not travel to China on Smart Traveler we asked Nexus what they were going to do. They gave us 3 options
1. Lose $750 per ticket and cancel
2. Pay $350 per ticket to transfer to another holiday
3. Move to one of their other tours later in the year (but with no guarantees and possi...
Dodgy Webjet and Nexus
Booked in August 2019 a 11 day China tour for March 2020. This was cancelled due to the coronavirus and received email from Nexus they were cancelling the trip and we would be charged $300 per person cancellation fee unless we rebooked for future dates or transferred to another tour. Luckily I also followed up with Webjet as this is the company I booked and paid through. The person I wrote to, replied that they were providing full refunds for all February and March bookings. So I had two providers giving me conflicting information. Webjet did t...ry to back out and charge the cancellation fee however I fought it and looking at these posts I am one of the lucky ones. I booked six tickets and manage to get a full refund for all. I feel very blessed and lucky though I had to work for it as I believe that both in Nexus and Webjet are trying to cash in on the virus. I urge everybody to fight this as their view is you could claim this on your insurance and are trying to get away with it. Do not think I will ever use Webjet or Nexus again as the whole situation was handled very badly.
Nexus Holidays China
My mother and I booked a holiday to go to China in May 2020. We are currently in talks with Nexus in relation to refunds and trying to find out what they are going to refund if the trip is cancelled. Booked this through Webjet. Webjet are not talking to us even though they are the ones that took our $670 deposit each. Nexus have told us that Webjet keeps $300 and passes the rest on to them. I dont hold up any hopes of getting all of our deposit back, especially after reading previous review. Nexus have told me that they have refunded deposits,...but wont of course tell me how much. Can anyone else please share their experience with Webjet or Nexus in relation to them (Nexus / Webjet) cancelling their trip. At this stage I vow never to book a holiday with them again, unless of course I receive all of our deposit back if trip is cancelled.
Nexus NEVER AGAIN
Booked a china Holiday package tour in July 2019, for travel in early March 2020. Due to corona virus had to cancel the trip. They are withholding $580 for lost deposits and their admin fees.. exorbitant and ridiculous. Today I get an email that I am being deducted a further $100 due to cash back scheme. This scheme was applying for a debit card which was supposed to be loaded with the $100. I NEVER completed the process as I didn't want another card!!! Never Ever again will I book thru Webjet or Nexus. I found cheaper deals at the time but mistakenly thought better to go with a reputable company!
We had a trip to China in Oct- Nov 2019, while the sights were interesting and the people we were travelling with were fantastic, Nexus organisation was poor. Accomodation was average not 4 star as believed to be, constantly on and off buses, same food every day on day trips, we hardly had time to enjoy any of the accomodation facilities as we were always getting there late. some didn't even have room service and we were so far away from anything where we could go for a walk and get something, we were actually left on the bus for 2 hours while some of the people we were travelling with were out on a river cruise and this was at night, we could have been at our accomodation. Never again.
PRO TRAVELER REVIEW OF NEXUS
I have travelled the world twice. I have been on many cruises and many tours. I can safely say Nexus Holidays and tours is by far the worst company I have ever encountered in all my experiences. We cancelled our trip to China because of the coronavirus (not nexus' fault). They are keeping $400 per person, worth of our booking. Which seems very steep to me. I have cancelled tours before and they kept a small and understandable fee. The worst part of this was when they rang my wife (without my knowledge) and blatantly lied to her assuring we woul...d get all our money back if she purchased a particular insurance product worth $300 (before our knowledge that they were keeping $400 per person and refunding the trip)... Nexus' are refunding us directly, taking out $800 and the insurance product that they blatantly and admittedly conned my wife into didn't pay out and they've taken us for another $300 and they have informed us today we will get a refund in about 2 months. If you are looking for a tour and stumble across this company STAY AWAY!!!!! They should be considered as criminals and you are assured to have a run in with them at some point on your trip. I have never known a travel company to be so shady.
Nexus Rip Off
We cancelled our trip to China booked six months ago due to the corona virus. Nexus claim they can’t give a full refund and want to keep $450 of our full payment.
This is against the law we will take this further. Stay away from these sharks
Could have been better
Overall the trip was good but there were a couple of big negatives that you should watch out for when booking the Indochina trip. The biggest issue was a demand of being tipped by the Nexus representatives from each of the tour guests, $65 CDN per couple within the first 2 days of the trip with the expectation of being tipped the same amount numerous times during the trip. It went so far as having one of the representatives follow you into the washroom to harass you on the toilet that a tip was required. There had to be a very firm conversat...ion with the representatives that each tour guide would be tipped individually for their services. After that conversation (and several others), the representatives did back off and let the tour guests tip what they felt appropriate to each tour guide. The other issue was the room upgrades were not as promised, all rooms were standard. We were sold on the fact that there were $700 in room upgrades included in the package and when asking each of the hotels they admitted that all room were standard and there were no upgrades. Other than these issues the tour itself was good, and we enjoyed all of the local cultures. Nexus does provide, at first glance, a reasonably priced tour, but watch out for all of the extras! Nexus has a lot to learn to become the Leading Asia Tour Operator it claims to be.
Pre paid tipping rip off!
Nexus took $160 from each passanger on a 38 passenger bus 16 day "Timeless Japan tour" this amounted to $6080!!!!
When challenged about this scam they simply blamed the contractor and said that the only guide was lucky..one guide.. $6080 something here needs to watched when dealing with Nexus
Questions & Answers
I am in the same boat from 12 day China Trip + 3 day Yatzee River Cruise April 2020. I had travel insurance with Budget Direct (not through Nexus) but I think the travel insurance might be in cahoots with Nexus, they want proof the trip was cancelled (hello there's a pandemic going on in April 2020). Nexus is not responding to my emails I have sent at least a dozen with no response. All I need is a letter to say the trip was cancelled by the won't do it. I have lost over $6000. I cannot understand how they can get away with this both Nexus and Travel insurance companies. Surely their dodgy actions need to be looked at by authorities.
We are owed a total of &
$5,398.00 and were promised at least a refund of $3,348.00 which has not happened. Nexus took details of our Bank account but no longer respond to questions as to why no refund. I am of the opinion this is a criminal offence under Australia’s Law and why is the Federal Police not taking action? Nexus are pulling the same scam on dozens of Aussies who lost holidays with them,
Billy Boy I am in the same boat from China Trip April 2020. I had travel insurance with Budget Direct (not through Nexus) but I think the travel insurance might be in cahoots with Nexus, they want proof the trip was cancelled (hello there's a pandemic going on in April 2020). Nexus is not responding to my emails I have sent at least a dozen with no response. All I need is a letter to say the trip was cancelled by the won't do it. I have lost over $6000. I cannot understand how they can get away with this both Nexus and Travel insurance companies.
Hi, I contacted the Accc and let them know that Nexus (and Webjet) are run by the Chinese Government. ACCC asked if I was happy for them to contact Nexus Re. My missing refund - two days later my refund was in my Bank account! This shonky mob hang back until leaned on by a Department with some clout. They are in simple words thieves. Get on to the ACCC let them know you are being ignored and owed the money you paid out. Tell them the full story.
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