Nexus Holidays

Zero Start! Stay away from this travel agency! We went to a Beijing -Chengde-Tianjin 7 days tour, it's entirely a scam! – Zero Star!!! Highly recommend people stay away from this travel agency!!! This is the first time I went through Nexus Holidays to organise my family trip to Beijing, and this for sure would be our last time to go throguh Nexus Holidays!!!! We joined (no shopping) Beijing - Chengde- Tianjin 7 days tour (21/3/19 to 27/3/19). However, we were… Read more

advised on the second day of our trip that the Tianjin schedule has been cancelled, and the reason we were given was because we booked our trip couple of months ago (back in October 2018) and the company has just recently altered the schedule for 2019, all new schedule has removed that one day Tianjin trip, we were totally dispoinnted and unsatisfied how we were informed and with such short notice.

There were some compuslory program fees we paid in advance in Sydney back in October including China House Museum in Tianjin, Gubei BBQ, and the dinner for our second last day 26/3/19, all above didn't get deliver to us because the tour guide/travel agency have shuffled around our schedules, and we DIDN'T get any refund at all !!! We felt Nexus Holidays is being dishonnest and we are sincerely considering to bring this to fair trading!!!

The local tour guide in China is horrible, she always rush us for our usual day schedule, swapping around our schedules to make us feel our day is long and so to encourage us to pay extras in adding extra sight seeing points so that she could get commissions or otherwise, she could finish her day earlier. For this entire trip, I would say the most unpleasent part is to deal with this local tour guide, she even said she knows we will probably visit Beijing once in our life time, so she doesn't cares, even if we are unhappy, unpleasent, there will still be other travellers coming to Beijing regardless (which is quite true, however, I totally disagree how she value the customer service, such a shame).

We have paid for one of the compulsory program fee for Tricycle Hutong Tour in advance in Sydney, but some how the tour guide still asked us to pay extra tips to the driver. To be honestly, it's not just about the money or tips, it was about the principle and experience. We had a very bad experience with Tricycle Hutong Tour at Shichahai, the driver was rushing all the way through without giving us a proper tour !!! (As the tour guide told the driver to rush uo, again, this local tour guide keep pushing and rushing us to finish our regular schedule quickly, so she could either finish her day earlier or encourage us to pay extra to add extra sight seeing points, so she can get commissions).

For the entire trip, the only good time we had was at the Chengde, I appreciate the local tour guide at Chengde, she did a very good job and guiding us through the Royal Summer Resort!

In conclusion, no further business with Nexus Holidays!!! If you were plan to go through Nexus Holiday to travel to China, I would highly recommed you to stay away from them!!!

Awaiting forever to be refunded – We signed up and paid R5000 deposit but then reconsidered and requested cancellation within 24 hours. Still waiting on our refund. According to [Name Removed], their Auditors have a backlog so no indication can be given as to when a refund can take place....almost a year later and still waiting Show details

Thank you Nexus Holidays – I would like to say how happy I am with Nexus Holidays since they refunded all my holiday expenses. I want to thank Kumi in particular for her dedication and hard work. I would definitley book with Nexus Holidays again once this Covid 19 pandemic is over. Show details

Great – Very amazing. Nexus holidays was meet our expectations and easy to deal with. Were very enjoy this tour. And looking for to do it again in the near future. Specially all tour guide were amazing very friendly. I recommend. To every one. Thanks Show details

China Package – Worth for the Buck spent. Our guide was Leo, one of the best. Never felt tired or boring. I would strongly recommend anyone willing to use their package to China. Show details

Very disappointing – Did Japan trip few years back. Half of our group arrived on same flight but no one to meet us..one person tried to contact and were told it would be a few hours before collect..waiting for remainder of group on next flight!!!!First night in Osaka we stay in absolute luxury but descended quite horribly after that..Late starts, rushed tours, arrive… Read more

very late to hotels very far out from anything often very dirty which differed from original itinerary.when challenged over this apparently it was because Chinese tourists booked our original hotel and hotel owners had preferred to take them instesd of us!!!! Guide a sleazy drinking man who was fixated on toilets and his own stories rather than informing of places snd culture…tried to cancel some parts of itinerary which he was soundly reprimaded by group he lacked enthusiasm when showing us places and left us to explore alone many times and then complained when many times members of group got lost. Lucky I travelled with my partner and we were able to keep our spirits up and make the best of it. We stayed on and explore more of beautiful Japan on our own and came home feeling we had experienced the true culture. Never travel with Nexus again.

Ripped off big time – Booked china holiday to travel in may 2020 ..yes pandamic hit but instead of refund nexus transferred us to china holiday in april 2021. Multiple unanswered emails later trying to get refund of our money for 12months i receive an email day before travel date to say nexus has gone into liquidation.. my money gone with it ..will never trust any china holiday platform again .. Show details

Left in the dark after full payment – Final Payment was on 23/12/2019 for travel to Japan in April 2020. The trip was postponed until March 23rd 2021. There are calls that are not getting through to their phone numbers and e-mail responses say we are valued customers and thank us for our patience and understanding. You would think they could keep in touch and curb our anxiety .Are they still in business? Show details

Excellent experience with Nexus holiday – Had excellent holiday, flights, hotels, bullet train Meglev train experience. Show details

Still waiting for a reply after 12 months! – We booked and paid for a trip to Vietnam in 2019 for a tour in May 2020 for both us and my sister and brother-in-law. Because of the COVID-19 pandemic it was cancelled. We have been emailing Sally at Nexus regularly for the past 12 months and have had no response. We are wanting a refund for the payment of $9,000 which we have paid in good faith… Read more

for all of us. We even paid another $74 extra to cover insurance for the May 2020 trip. We are pensioners and this is a great deal of money to be “out of pocket” for us. Where is our money? Maybe the ACCC is an option for us? We are very disappointed with their so-called customer service!

Has anyone managed to get an answer or reply?!? – Has anyone actually managed to get a reply? I have been trying to contact them for month. They can’t blame covid for not answering emails as they can do this from home. Worst company ever for not keeping in contact. It was bad enough they didn’t confirm my trip cancelation until the week before but I cannot get anyone to answer me at all.  Show details

Canadian Rockies & Alaska Cruise – Have been trying to secure a refund with this company since Covid began. They finally answered my email with misinformation and bad English. We sill never deal with this company again. Show details

NEXUS HOLIDAYS – This company has been nothing but trouble. They do not honour their website information nor do they honour what they tell you in emails. Pre covid they would not even talk to you personally nor answer any questions except in email form - even general ones. They refused to give me the names of the people -managers and supervisors who refused to… Read more

talk to me ( I only wanted to ask general questions but the lady who answered the phone could not even answer the most basic question) and then said to direct all complaints to those supervisors. They were also hacked and did not notify anyone. Avoid this company at all costs as you will lose out money as well as just difficult to deal with.

Thieves. WORST TRAVEL COMPANY EVER – If I could give a zero-star review I would. This company continuously goes back on their word and does not care about their customers. We booked everything for our honeymoon and understandable, things were cancelled because of COVID-19. However, this is where everything went wrong. We were told we could move our trip to June...well everything was… Read more

still cancelled so we chose a refund.

It took them 5 MONTHS TO ISSUE A PARTIAL REFUND. And even then, we had to email EVERY DAY to try and get a response. They said the refund the would issue would include a cancellation fee. Now I am sure their insurance would have covered this but they still chose to pass it on to the customer.

They then continued to change their minds about the cancellation fee. Initially they said it was $200. Then they said it was $350. Then finally they STOLE $400 from us.

This company is horrible. I will NEVER deal with them again. I will actively go out of my way to ensure I can tell as many people about this as I can.

Not only did we lose our jobs due to COVID, we now have lost a substantial amount of money that was meant to go to on our honeymoon.

I hope you all can sleep at night.

Booked china 10 day trip – Booked with WEBJET for our trip for 20 april 2020. by january they were emailing us saying that we needed to deal with nexus their travelling partners for information about covid19 so they dumped us and passed the buck to a useless agent like nexus who said that if our trip is cancelled from Covid-19 that they would refund us.as of today we have… Read more

had no further contact from them at all .both these travel agents are absolutely useless for your own sake stay away it will cause you a great deal of stress pain and mostly a large whole in your pocket like all of us on these reviews.

Don't deal with nexus holidays – We also booked to go to China in May 2020. Paid a deposit through Webjet of $1078, due to Covid-19 the tour was cancelled. Webjet didn't wanted to deal with it and palmed it off the Nexus Holidays. We were told by Nexus Holidays we will only get a partial refund and have a non-refund amount of $400. The partial refund will take 12 weeks, not even… Read more

sure we would receive this amount. A loss of 37% is a substantial amount for us as we are pensioners. We will not deal with webjet or nexus holidays again.

NEXUS HOLIDAY where is my REFUND?! – I was booked for a China Tour in February and due to COVID-19 it was cancelled. Nexus offer me an option of a Credit voucher or refund. I chose the latter but was charged $400 pp. I was not happy about this as it’s not fair to us, the fact that the insurance i got from them also declined our claim and instead refund the full amount of the… Read more

insurance.They promised to refund my money 6-8 weeks upon the cancellation of the booking which was on the first week of February but 16 weeks after and counting my refund has not been settled. 3 weeks ago a staff name KUMI replied on one of my messages and she asked me for my bank acct as they will transfer the fund within that week so i did what she asked but after that there was no reply coming from them and the fund is still not been transferred to my bank acct. This kind of service this company has done not just to us but to a lot of people will never be forgotten! We will make a legal complaint against them with this issues!

Hard company to deal with – We too are booked to go to China May 2020. Nexsus travel told our travel agent we have to wait until end or March for more details about a possible refund but not without a fee of $400 each OR whether we can change destination again not without a fee of $400 each and the. The destination may cost more too!! They too have also said that they will… Read more

still be touring at this stage in May WTH??? Are they crazy. Honestly bad feedback so far and not feeling very confident. Such a shame there are companies like this who really don’t give a damn about this coronavirus pandaemic and those who are wanting a fair square refund. It’s not like they still don’t have our monies. Not happy at all.

Only because 0 stars isn't possible. Send them broke – Situation: April group tour booked to China and I was seeking refund due to coronavirus and government advice listing china as a "Do not travel to country". Their response when presented with the request: - Coronavirus is unfortunate but don't worry we are still going ahead with the tour. -Since we are going ahead with the tour if you choose to… Read more

cancel we will not be able to refund you anything except $40 of your full order. -Advised them that it was unsafe and too risky so would like a refund. Especially since this level of risk was unknown at the time of booking (booked last year). - They said they are not forcing anyone to travel and that if people think it is too dangerous they shouldn't travel and just forfeit the cost of the service. - I asked them to provide proof of the costs they are incurring due to our cancellation. They said no that's confidential between them and their suppliers. We know for a fact as the airline has confirmed they will issue a full refund for the flight path that they are lying.

They are thieves. Dishonest to the core. Focused taking people money and don't really care if they provide a service or not.

If you have been affected by these guys, make sure you hit them hard with 1 star rating on every medium by each and every traveler associated with your booking. If the laws can't protect us against them make sure the market dumpsters them for their terrible service.

Not Happy – We have a 13 day trip to China mid May booked in Oct 2019. Have found out that Nexus want to charge $520 pp to cancel. They have offered another trip next year but it will cost another $300pp which doesn’t suit. They won’t confirm if our May trip is going ahead until mid April because, I believe if Nexus cancel they would have to refund whereas if… Read more

we cancel we will lose over $1000. It’s hard to know what rights we have. I have logged a message with Consumer Affairs but they say it might take 15 business days to get back to me. Is there anyone with suggestions on the best way to go in this situation.

Nexus China Holiday – In April last year we paid $4000 deposit for a 11 day China holiday for April 2020. Obviously with the Corona Virus we are unable to travel. Nexus holidays want to take $750 per person ($3000 out of $4000 deposit) if we cancel this. As the government has stated Do not travel to China on Smart Traveler we asked Nexus what they were going to do.… Read more

They gave us 3 options 1. Lose $750 per ticket and cancel 2. Pay $350 per ticket to transfer to another holiday 3. Move to one of their other tours later in the year (but with no guarantees and possibly having to pay more) They then came back and said we cant do Option 2 as we have not paid in full. I have had several emails with Sally pointing out the facts, but so far no luck. She has now told us she is in talks with Webjet and wont know anything until mid March whether they will cancel. How can a company, who are probably insured justify that it takes $750 per person to cancel a ticket. They will get their money back, or insurance will pay. If we hang out until later in the year, there is no guarantee it will still be safe to travel and we will be no better off. I see other people have been charged much less to cancel, it just doesn't make sense.

Dodgy Webjet and Nexus – Booked in August 2019 a 11 day China tour for March 2020. This was cancelled due to the coronavirus and received email from Nexus they were cancelling the trip and we would be charged $300 per person cancellation fee unless we rebooked for future dates or transferred to another tour. Luckily I also followed up with Webjet as this is the company I… Read more

booked and paid through. The person I wrote to, replied that they were providing full refunds for all February and March bookings. So I had two providers giving me conflicting information. Webjet did try to back out and charge the cancellation fee however I fought it and looking at these posts I am one of the lucky ones. I booked six tickets and manage to get a full refund for all. I feel very blessed and lucky though I had to work for it as I believe that both in Nexus and Webjet are trying to cash in on the virus. I urge everybody to fight this as their view is you could claim this on your insurance and are trying to get away with it. Do not think I will ever use Webjet or Nexus again as the whole situation was handled very badly.

Nexus Holidays China – My mother and I booked a holiday to go to China in May 2020. We are currently in talks with Nexus in relation to refunds and trying to find out what they are going to refund if the trip is cancelled. Booked this through Webjet. Webjet are not talking to us even though they are the ones that took our $670 deposit each. Nexus have told us that… Read more

Webjet keeps $300 and passes the rest on to them. I dont hold up any hopes of getting all of our deposit back, especially after reading previous review. Nexus have told me that they have refunded deposits, but wont of course tell me how much. Can anyone else please share their experience with Webjet or Nexus in relation to them (Nexus / Webjet) cancelling their trip. At this stage I vow never to book a holiday with them again, unless of course I receive all of our deposit back if trip is cancelled.

Nexus NEVER AGAIN – Booked a china Holiday package tour in July 2019, for travel in early March 2020. Due to corona virus had to cancel the trip. They are withholding $580 for lost deposits and their admin fees.. exorbitant and ridiculous. Today I get an email that I am being deducted a further $100 due to cash back scheme. This scheme was applying for a debit card… Read more

which was supposed to be loaded with the $100. I NEVER completed the process as I didn't want another card!!! Never Ever again will I book thru Webjet or Nexus. I found cheaper deals at the time but mistakenly thought better to go with a reputable company!

Don't Bother – We had a trip to China in Oct- Nov 2019, while the sights were interesting and the people we were travelling with were fantastic, Nexus organisation was poor. Accomodation was average not 4 star as believed to be, constantly on and off buses, same food every day on day trips, we hardly had time to enjoy any of the accomodation facilities as we… Read more

were always getting there late. some didn't even have room service and we were so far away from anything where we could go for a walk and get something, we were actually left on the bus for 2 hours while some of the people we were travelling with were out on a river cruise and this was at night, we could have been at our accomodation. Never again.

PRO TRAVELER REVIEW OF NEXUS – I have travelled the world twice. I have been on many cruises and many tours. I can safely say Nexus Holidays and tours is by far the worst company I have ever encountered in all my experiences. We cancelled our trip to China because of the coronavirus (not nexus' fault). They are keeping $400 per person, worth of our booking. Which seems very… Read more

steep to me. I have cancelled tours before and they kept a small and understandable fee. The worst part of this was when they rang my wife (without my knowledge) and blatantly lied to her assuring we would get all our money back if she purchased a particular insurance product worth $300 (before our knowledge that they were keeping $400 per person and refunding the trip)... Nexus' are refunding us directly, taking out $800 and the insurance product that they blatantly and admittedly conned my wife into didn't pay out and they've taken us for another $300 and they have informed us today we will get a refund in about 2 months. If you are looking for a tour and stumble across this company STAY AWAY!!!!! They should be considered as criminals and you are assured to have a run in with them at some point on your trip. I have never known a travel company to be so shady.

Nexus Rip Off – We cancelled our trip to China booked six months ago due to the corona virus. Nexus claim they can’t give a full refund and want to keep $450 of our full payment. This is against the law we will take this further. Stay away from these sharks Show details