Nick Scali Furniture NSW, Chatswood

Love the couch & the head office support! – Purchased in store, there were a few issues with delivery and communication with the store at the time although this store has now closed. Since owning the couch have only had great interactions with Nick Scali. We had a small fault with the couch which was covered by warranty and was fixed at home very quickly. Amazing contact with the brand and… Read more

Nick who came to fix the small fault actually helped remove a mark on the couch while he was here. Couldn’t ask for better support and really wonderful team to deal with!

Good product and service – I purchased 8 dining room chairs Corbussier Replicas on line about 3 years ago.The chairs were quite expensive $550 per chair.While the chairs are in perfect condition the material on the underside simply disintegrated. My call was answered by Ashley from the Head Office.Ashley was very helpful and send out James De Maudave who was excellent and a… Read more

credit to the company.After this experience I would have no hesitation to recommend Nick Scali as a great company that stands by its product.

Your after sales wervice is most proffessional – Your after sales service is most professional. The actual shop service at Chatswood was essentially unhelpful but they had the lounge we wanted. Offset against this was Nick Scali's organisation of the the repair of the broken spring was excellent, from the office arrangement to the near precise timing of the service call of James De Maudave… Read more

who performed the repair in most proficient, friendly and cooperative fashion.

Thank you. Anne and David Porter, West Pymble, NSW

Disappointed – I purchased a leather lounge from Nick Scali about 6 months ago. The model was called "Peace" The service was very good. The lounge on the other hand in my opinion was a massive fail! The cushions are not filled right and the overall comfort of lounge is absolutely terrible. I paid $4,500.00 including leather condition and protector. I would strongly advise anybody who is considering to purchase this lounge to do their due diligence.  Show details

Good Furniture let down by Delivery Service – Recently we purchased two pieces of furniture from Nick Scali. Despite both items being delivered on the same day, we were charged two delivery fees. We thought at the time this was a bit rich, but in the end agreed to it. What Nick Scali did not tell us at the time that we agreed to go ahead with their delivery service is that their Delivery… Read more

Drivers would've leave all the packaging behind and our house in an absolute mess. When you're being charged a sizeable sum for delivery (and double delivery charges at that), I think it is quite unacceptable (i) not to take the packaging away with you, and (ii) not clean up after yourself. Had Nick Scali said that we were paying for the Delivery Crew to leave all the packaging and our house in a mess before we agreed to our purchase, I'm sure we would have thought twice about purchasing from Nick Scali, and definitely about paying two lots of delivery fees!!!

Come on Nick Scali live up to your reputation. If you're going to charge exorbitant fees for delivery provide a proper service not a half effort and be upfront about what you get for your delivery fees.

Thankfully the furniture is living up to its reputation, however our delivery experience will make us think twice about ever buying another item from this mob.

Floor rug: purchase difficulties re delivery/collection, – Decision made, credit card in hand. Delivery date given but inconvenient being the first day we returned to work following the holiday break. Delivery out of hours or weekend? No. BTW, delivery for rug $40 cash! Do you get a delivery fee receipt for that? Deliver to Nic Scali store and we would collect from the store? No. May I pay for it so… Read more

I don't miss the sale? Not until delivery or collection date established. Enquiries at 2 showrooms with same replies. Arranged a Friday off work to collect from warehouse. Alas, no pick up or delivery Fridays. Exasperation. Eventually arranged alternate day off. Finally they allowed me to pay for the item as we had a collection date. Sales staff helpful and apologetic. Other customers have complained they said. Customer service needs major review by management regarding more convenient delivery and/or collection. P.S. Love the rug. It looks great but if it was available anywhere else at any price, I would have purchased it elsewhere. With apologies to courteous sales staff, I will never enter a Nic Scali store again. Prospective purchasers be aware.

Wonderful – Love the diversity in quality furniture here. My husband and l have bought several items from the Chatswood store these past few years. The lounge we bought recently was our latest addition, it was delivered with the same level of care and service we have become used to from this store. Great management and great products. Show details

Service / maintenance guy was great – Purchased in store. Carlos our maintenance guy was great, always on time and always professional with his approach and workmanship.  Show details

James De Maudave – James De Maudave the service technician from Nick Furniture came out today to firm up my seat cushions and worked efficiently with nice manners. He arrived on time and called before coming.  Show details

Helpful, polite, on-time – I had a problem with a rug that I purchased in February. Frank from the service department at Nick Scali was sent to assess the rug. Frank was on time, well presented, and helpful. He assessed the rug, took lots of photos, fixed the areas that needed attention and went over the care instructions. He was thorough and made sure I was happy before he… Read more

left, inviting me to call back should I have any further issues.

Faultless service - I feel confident that I can call them again if required and I will get the same service again.

Neil came to review our broken dinning room chairs - 6 in total – Neil was punctual very efficient and friendly. He explained the problem which he had attempted to fix and informed us that the company would review the photos he had taken and contact us with their decision as to how to rectify our problem. We are very impressed with the service thus far - prompt and efficient.  Show details

Very good – We purchased our furniture In -store,the only bad thing is the delevery was waiting for so long. We've been waiting for nearly 2 months.Other than that all good. When request repairers we had Frank to help us, the service provided is very good and professional !  Show details

Very big thank you to Nick Scali and tradesman Niel – I bought a leather lounge and recliner chair five years ago A few weeks ago a spring broke on my recliner and. I was unable to kick back the extended feet part. I rang the store and expected and hoped they might be able to help me I was worried re cost but was reassured that this call was part of the service Neil came today and was most helpful… Read more

and courteous .It was a pleasure having him in the house.I am very grateful to Nick Scali and Niel. I am 80 years old and live by myself and am just so appreciative of this service. Many thanks Mary Cummins

Exceptional customer service – Four months after the warranty expired on our beautiful glass extension table, we accidentally damaged a glass leg of the table. Understanding that the warranty had expired we were happy to pay for repairs and anticipated that it may take 6 months or more. However after contacting Nick Scali after sales service NSW to source the replacement part,… Read more

Natalie from Nick Scali service was able to offer a full replacement of the base for free, with parts available in less than 3 months. We were absolutely delighted and would recommend Nick Scali to anyone who wants not just quality furniture, but exceptional after sales service.

love my lounge – Excellent service thankyou very pleased! James was very efficient, reliable polite friendly and went out of his way to help. Couldnt be happier .  Show details

Excellent James – Excellent service James, very detailed, punctual and hardworking. One of the better service and maintenance jobs I have been provided in a long time.  Show details

Service call – I arranged a service follow up visit for my Karima lounge, bought last year, including provision of a leather cleaning kit (not delivered with original purchase for some reason). Service technician Nick was very helpful, installing some foam padding for the most utilised seat, then showed me how to disassemble the back cushions as a I may have to move premises soon. Very professional and courteous service, highly commended, thanks.  Show details

Worst customer service I have experienced from a retailer! – Purchased the Cooper round dining table and matching coffee table. Upon delivery discovered the coffee table wasn't even finished (no seal and visible damage marks all over it). Took 3 weeks of back and forth fighting with Nick Scali with them trying to tell me that is how it is supposed to be. Finally convinced them (after taking a 2nd day… Read more

off work for a service rep to visit) that it was faulty and then met with rude attitude and no apology for their error and no effort beyond the standard booking service made to arrange my replacement (which will require a 3rd day off work).

Will never shop there again and will make sure I tell everyone I come across the same!

Excellent service – Very happy with Nick Scali furniture service also very happy with prompt service & reminders and especially happy with nick the technician his work and ability & his politeness  Show details

outstanding service highly recommended – Neil from Nick Scali came to Nick Scali came to service our 5 YEAR old recliner Excellent service .Highly recommend this firm .  Show details

great service – James the serviceman fixed the issue promptly. He had telephoned prior to his arrival. He washed his hands and removed his boots to protect our lounge and carpet. All together excellent service.  Show details

Great service – The furniture is quite smart and quality seems good. However the reason for a service call was that the furniture was quite tightened properly. Nick the service technician was reliable on time and very good with us.  Show details

Great customer service from Chatswood Store – Diwakar (aka D) from the Chatswood Store went above and beyond to help us find a solution to fit the furniture we wanted into a limited floor plan. He provided excellent advice and service.  Show details

Celesty and Murf – Both the Celesty rug and Murf coffee table are in good condition and suit purposes while stylishly meeting our needs. Customer service was prompt and delivery as promised.  Show details

Excellent sofa, best buy for our new home!!! – We purchased a new Julio sofa for our rental apartment, also for our future new home. Loving this new sofa with the chaise~~ Stella from the Chatswood store has been very helpful and accommodated my wife for more than few visit, we were very happy and comfortable to our final decision, with the colour and style, as well as the position of the Chaise where it fits out living room.  Show details

Great customer service – I ordered my tv unit over the phone with a nick Scali rep and the customer service was great. Product was delivered on time and in good condition. Happy with our purchase!  Show details

Love Nick Scali! – My husband and I are loyal customers of Nick Scali for years. We have almost everything from Nick Scali. Awesome customer service, beautiful furniture design, excellent product quality!  Show details

Excellent experience – We visited the store looking for a dining table. The salesperson was very friendly and helpful without being pushy. He showed us various options and when we had made our selection he offered a very fair price. Delivery of the dining table was as advertised and assembly was quick and efficient. We would certainly consider Scali again if we need more furniture.  Show details

Too easy! – Bought a beautiful stone top TV Cabinet from the Chatswood store. Was interested in a few variants and the staff was very helpful in answering questions and recommending based on my preferences. Delivery was on time and hassle free too. Very happy with the purchase!  Show details