??!
1 photo
Nick Scali Furniture NSW, Moore Park

Nick Scali Furniture NSW, Moore Park

4.3 from 233 reviews

Reviews

4.3

233 reviews
5
(168)
4
(27)
3
(5)
2
(7)
1
(26)
Previous
Next

Reviewer Photos & Videos

  • More
Tahlia

Tahlia

  • 2 reviews

Unhelpful, rude staff with no sense of customer service

published

Still waiting for a delivery date five months after ordering items from the Moore Park store. Called the store, store said to call customer service. Called customer service, they said to call the store. Sick of being pushed between departments and sitting in an empty house waiting for info. My advice to others looking to purchase from Nick Scali is just go to Kmart - same terrible quality for cheaper prices, plus you'll actually get your item.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
peter

peterSydney, NSW

delivery service

published

dom michael and chris we're on time took great care in the rain to make sure my lounge stayed dry and they even kept taking there shoes on and off to keep my floor clean perfect sevice from these boys could not be happier with the service thank you guys

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers

Frank Martelli

published

Frank was fast, friendly and professional. I’m very pleased with his services.

The replacement parts took a long time to arrive but this was a supply issue rather than anything to do with Frank.

Furniture Shops

Find out how Nick Scali Furniture NSW, Moore Park compares to other Furniture Shops

Know better, choose better.

Compare all

Great recliner sofa

published

I bought a 2 recliner sofas from Nick Scali over a year ago. They are so comfortable! When one seat wasn’t responding to the button, they sent out a repair technician straight away. His name was Arthur and he fixed it quickly. Very happy

Customer Service
Product Quality
Warranty Claim MadeYes
Store LocationMoore Park
See all answers

Frank Martello Service technician

published

Frank was great. Arrived early, very patient. Fixed problem quickly. Was polite and courteous. Recommend you review this feedback form. People would often not bother due to the amount of content you require for a simple service comment. Thanks for your service and the chance to feedback.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Phillip M

Phillip MSydney, NSW

  • 5 reviews

Peeling leather lounge after less than 4 years use; Nick Scali says not their problem.

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationMoore Park
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
Rinda

RindaSydney, NSW

2 months to get a technician out but technician was great

published

The second time our recliner stopped working so they replaced the motor. Had to wait two months to get someone out but Frank the technician was excellent. On time, quick and courteous.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Stella

StellaSydney, NSW

Extremely quite and polite.

published

Frank Martelli - called ahead of time and was able to come early!- great!
He was able to fix the chair no problem.
He was extremely polite. He did a wonderful job.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore park
See all answers
Retep

Retep

  • 2 reviews

Worst customer service imaginable

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
Furniture Shops

Find out how Nick Scali Furniture NSW, Moore Park compares to other Furniture Shops

Know better, choose better.

Compare all

Frank Martelli

published

Prompt and quick service. Frank was in before estimated time and fixed our recliner very quickly, friendly and professional. Very helpful and courteous we definitely recommend Nick Scali services to others

Alex

AlexSydney, NSW

  • 2 reviews

Frank Martelli

published

Wonderful service ! it was great to have Frank coming all the way my place after i purchase a table that wasnt polished properly. Frank came in on time in order to fix it an shared with his extensive knowledge on marble care. Thanks again!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Frank Martelli

published

Service call - it was fixed easily and quickly
Frank Explained why this problem can sometimes occur and how our lounge placement should have prevented issue occurring
Frank was polite and efficient

Barry

BarryIllawarra, NSW

A Perfect Lounge Suite

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNick Scali Moore Park
See all answers

Frank Martelli

published

Frank came to our house to fix a couple of nicks on our new table legs. It’s perfect. He was right on time and everything looks great. Good work Frank

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
MickT

MickTSydney, NSW

  • 2 reviews

Smell the leather first

published

We bought a lounge from Nick Scali despite my suspicion on the quality of the Chinese manufactured leather. The smell that comes from the leather after 6 months keeps getting worse and I'm considering changing it.
Have a sniff of any Chinese manufactured leather from this retailer. If it's not that sweet new leather smell it will only get worse with wear. Avoid.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
Furniture Shops

Find out how Nick Scali Furniture NSW, Moore Park compares to other Furniture Shops

Know better, choose better.

Compare all

great customer experience

published

Anton was fantastic, he went beyond, helping me choosing right coach, looking at my floor plan and making sure I chose the right size. I am very indecisive person, Anton was very patient with me. Awesome customer service.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMoore park
See all answers
Paul J.

Paul J.Sydney, NSW

  • 2 reviews

Poor Quality

published
Product Quality
Warranty Claim MadeNo
Store LocationMoore park
3 comments
Nick Scali
Customer S.Nick Scali
Paul J.
Paul J.
Nick Scali
Customer S.Nick Scali
Dutchie

DutchieSydney, NSW

  • 7 reviews

Excellent customer service from their manager Eric at Nick Scali Moore Park.

published

Excellent customer service from Eric (manager) at their Moore Park location.
Eric went out of his way to assist us and kept his word in every event.
We would most definitely purchase from this store again.
Thank you Eric, keep up the wonderful, professional, friendly service.

Customer Service
Store LocationMoore Park

Very Prompt

published

We purchased a lounge and had a problem with one of the chairs. Nick Scali’s service was professional and Frank and Wayne were extremely helpful. Thank you for a great service!

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers
R Horwitz

R HorwitzSydney, NSW

  • 3 reviews

After sales service excellent

published

I purchased dining room chairs and had a problem with one of them after about six months. A technician came out to fix and replace parts of the chair. He is on time, very pleasant to deal with and was really helpful - going beyond what was asked. Highly recommend using Frank Martello the service technician.

Customer Service
Product Quality
Product Appearance As advertised
Store LocationMoore Park
See all answers
Page 1 of 12
See all Nick Scali Furniture reviews

Questions & Answers

Sorry, there are no questions about Nick Scali Furniture NSW, Moore Park but you can read 237 questions about Nick Scali Furniture.

Get an answer from our members and Nick Scali representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.