Peace at a quick pace
I already knew which sofa I wanted to order, and Craig was very helpful in explaining the options available, delivery time and costs, and finalising the paperwork. No high pressure up-selling or add-ons; and I was able to complete the whole process very quickly.
Never been so disappointed!
I purchased a lounge, with the set date to be delivered, I then asked if I was able to put back the date if the house I was building would not be finished in time, the sales person said that would be fine they would hold it in the warehouse, I then get a text from the company to say the lounge will be delivered in 7 days and pay the remounting money 48 hours before, which I did then to receive a text message that I was not going to get my lounge for another 5 weeks as they must have sold it? I then asked for my money back which I payed for in cash, they told me that because I had changed my mind I loose 30% of my money which is $1000 what a joke, end result never shop there!
The comfort and style still put a smile on my face.
The store is spacious. The range of products and the variety available in color and fabric is very satisfying. The quality is second to none and the comfort has been well thought out. The delivers who also assembled the furniture were professional and friendly.
The assistant at the store " Kasia" really knew her stock and showed lots of patience and very informative.
- Verified customer
We had a lovely experience in the Bundall store thanks to the impressive range and excellent customer service. Our CSR was Jess and she provided excellent customer service and was very aware of our requirements. Just went above and beyond emailing us details on the products and suggesting fabric quality that would suit our needs. Thank you so much great customer service we will recommend Nick Scali again for sure!
Jess went over and above!
The store layout was excellent and easy to navigate through, with the help of Jess. We were very impressed with all the choices and colours and very satisfied with our new products. Jess helped us with our selection after seeing photos of our space and was friendly and very helpful. Jess needs to be praised for her work today as she was exceptional.
Our ideal Lounge
The store is presented beautifully and functionally making it easy for us to navigate the beautiful choices you have on display. This coupled with the exceptional service provided by Jess made our decision that much easier. Thank you
Just the best service from Kasia
The best location on the Gold Coast with easy access to a fabulous array of well priced furniture
Great service from Kasia a very knowledgeable representative and a great asset to Nick Scali
Amazing service & beautiful store
We went to the Bundall store to look for a new family lounge and were blown away by the service. We ended up finding our perfect lounge with the help of Anthony who was so patient and knowledgable of all the products! Anthony drew up pictures with measurement on them for us to take home so that we could come up with the best configuration and we went in again to purchase the lounge and once again Anthony made it effortless and I have pleasure knowing that our lounge will be perfect!!
Perfect choice for my home.
Very easy to navigate store at Bundall. Very friendly staff who made the process so easy. Look forward to receiving my new lounge. Staff were very cooperative. I felt i had plenty of time and details were explained fully.
Amazing customer service
Kasia was amazing with helping us choose a lounge. Our brief was met way beyond what we expected. Kasia was patient , factual and very kind. We left the store feeling 100% confident we had found our lounge.
Minimal padding and support
We bought a sofa and chair in leather. The electric recliner mechanisms have been faultless, the leather OK but the support such that we will be looking for another suite after only 2 years.
We were disappointed in the padding and support when we received the suite and should have gone back to the store then. We thought we may get used to the chairs and padded with cushions. We were in hospital in Brisbane for 4 months so I went into the Fortitude Valley store to ask about the problem. I wanted my husband to be comfortable when he got home....
Product, Service,Support and Warranty
From ordering there were errors with filling and delivery of product then compounded after owning for a couple of years and then disappointed in our treatment when a warranty issue was raised on several problems (storage compartment coming away from hinges; end recliner button broke in half; middle seat recliner opening mechanism gets stuck and hard to open; major peeling away of leather from chaise seat and end recliner even though blankets used to remove threat of human sweat/oil; leather stress tears on recliner when it folds in and out). ...It wa the way we were treated and the fact that issues pertaining to the lounge's issues were deflected, Oh we have a dog and our lounges are not dog friendly I was told, he may sit on lounge on his bed which is positioned on a blanket, then as for leather peeling, This can happen due to natural oils from humans as we use, hence why I used blankets to protect. We have owned a high end leather couch previously which stayed in premium condition for 15 years without any damage from people or animals, however I had wanted to update, I truly wished I never had. A hugely expensive mistake on my part and I have only shared in hope that you try to support other customers.
- Verified customer
Review of service technician
Kayne the technician was very friendly, extremely obliging and went about his work in a very professional manner. We were very happy with the outcome of his work and is one tradesman we would definitely recommend.
We purchased our 3 seater recliner couch, nearly two years ago and have found that the seating Cushions had sagged more than we thought should have, as there is only two of us that are main users of the couch. Upon contacting Nick Scali service, they were very obliging and quick in sending a technician to fix it.
Purchased 2 lounges, was only purchasing one originally! Justin obviously has done his job well. He was not pushy and respected our privacy when discussing our purchase. I suggest that nick scali allow staff to wear tidy casual clothes on the weekend to boost morale for the staff. It helps get through the weekend at work! All staff were lovely and showed great team work, ensuring customers are looked after. Thank you
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