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Nick Scali Furniture QLD, Bundall

Nick Scali Furniture QLD, Bundall

4.2 from 72 reviews

Reviews

(43)
(17)
(3)
(0)
(9)
  • Product Quality
    5.0 (8)
  • Return Claim MadeYes (0) · No (9)
  • Warranty Claim MadeYes (0) · No (9)
  • Product Appearance As advertised (89%) · Not as advertised (11%)
  • Customer Service
    5.0 (9)


Peace at a quick pace

published

I already knew which sofa I wanted to order, and Craig was very helpful in explaining the options available, delivery time and costs, and finalising the paperwork. No high pressure up-selling or add-ons; and I was able to complete the whole process very quickly.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall, Gold Coast
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Mary

MarySouth East Queensland, QLD

Never been so disappointed!

published

I purchased a lounge, with the set date to be delivered, I then asked if I was able to put back the date if the house I was building would not be finished in time, the sales person said that would be fine they would hold it in the warehouse, I then get a text from the company to say the lounge will be delivered in 7 days and pay the remounting money 48 hours before, which I did then to receive a text message that I was not going to get my lounge for another 5 weeks as they must have sold it? I then asked for my money back which I payed for in cash, they told me that because I had changed my mind I loose 30% of my money which is $1000 what a joke, end result never shop there!

1 comment
Nick Scali
Customer S.Nick Scali
Louise Fitzhenry

Louise FitzhenrySouth East Queensland, QLD

The comfort and style still put a smile on my face.

published

The store is spacious. The range of products and the variety available in color and fabric is very satisfying. The quality is second to none and the comfort has been well thought out. The delivers who also assembled the furniture were professional and friendly.
The assistant at the store " Kasia" really knew her stock and showed lots of patience and very informative.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall.
See all answers
Andrew and Annie

Andrew and AnnieSouth East Queensland, QLD

  • Verified customer

Exceptional Service

published

We had a lovely experience in the Bundall store thanks to the impressive range and excellent customer service. Our CSR was Jess and she provided excellent customer service and was very aware of our requirements. Just went above and beyond emailing us details on the products and suggesting fabric quality that would suit our needs. Thank you so much great customer service we will recommend Nick Scali again for sure!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall Rd, Bundall, QLD
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Jess went over and above!

published

The store layout was excellent and easy to navigate through, with the help of Jess. We were very impressed with all the choices and colours and very satisfied with our new products. Jess helped us with our selection after seeing photos of our space and was friendly and very helpful. Jess needs to be praised for her work today as she was exceptional.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall
See all answers

Our ideal Lounge

published

The store is presented beautifully and functionally making it easy for us to navigate the beautiful choices you have on display. This coupled with the exceptional service provided by Jess made our decision that much easier. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall QLD
See all answers

Just the best service from Kasia

published

The best location on the Gold Coast with easy access to a fabulous array of well priced furniture
Great service from Kasia a very knowledgeable representative and a great asset to Nick Scali

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall
See all answers

Amazing service & beautiful store

published

We went to the Bundall store to look for a new family lounge and were blown away by the service. We ended up finding our perfect lounge with the help of Anthony who was so patient and knowledgable of all the products! Anthony drew up pictures with measurement on them for us to take home so that we could come up with the best configuration and we went in again to purchase the lounge and once again Anthony made it effortless and I have pleasure knowing that our lounge will be perfect!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall
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Chris Evans

Chris EvansRichmond-Tweed, NSW

Perfect choice for my home.

published

Very easy to navigate store at Bundall. Very friendly staff who made the process so easy. Look forward to receiving my new lounge. Staff were very cooperative. I felt i had plenty of time and details were explained fully.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationBundall showroom
See all answers
Vanessa

VanessaRichmond-Tweed, NSW

Amazing customer service

published

Kasia was amazing with helping us choose a lounge. Our brief was met way beyond what we expected. Kasia was patient , factual and very kind. We left the store feeling 100% confident we had found our lounge.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationBundall
See all answers

Sammie

SammieGold Coast

  • 20 reviews
  • 22 likes

Minimal padding and support

published

Helen

HelenSouth East Queensland, QLD

  • 2 reviews

Excellent sale prices

published

Maybe more products for small apartments; excellent quality; May was very helpful and patient; suggest temporary furniture whilst waiting 10wks would've been very useful

Shop LocationQLD, Bundall

Leanne

LeanneGold Coast

Product, Service,Support and Warranty

published
Shop LocationQLD, Bundall
1 comment
Nick Scali
Customer S.Nick Scali

Lyn

LynSouthport Gold Coast

  • Verified customer

Review of service technician

published

Kayne the technician was very friendly, extremely obliging and went about his work in a very professional manner. We were very happy with the outcome of his work and is one tradesman we would definitely recommend.
We purchased our 3 seater recliner couch, nearly two years ago and have found that the seating Cushions had sagged more than we thought should have, as there is only two of us that are main users of the couch. Upon contacting Nick Scali service, they were very obliging and quick in sending a technician to fix it.

Shop LocationQLD, Bundall
Tanya

Tanya

  • 2 reviews
  • 2 likes

Great Service

published

We purchased a lounge suite in store. There were a few technical difficulties but Nick Scali have been great with organising the repair. Our last technician Kayne was great to deal with and super efficient!

Shop LocationQLD, Bundall
Bay

BayRunaway Bay

Great service & products

published

Kayne repaired our leather lounge and was very professional. He did a great job repairing and has a nice manner

Shop LocationQLD, Bundall

It's ok

published

I purchased my lounge in store at Bundall QLD
The purchasing process was very easy and the sofa was delivery earlier than expected

Shop LocationQLD, Bundall

Pete

PeteBrisbane

Salesman Critique

published

Purchased 2 lounges, was only purchasing one originally! Justin obviously has done his job well. He was not pushy and respected our privacy when discussing our purchase. I suggest that nick scali allow staff to wear tidy casual clothes on the weekend to boost morale for the staff. It helps get through the weekend at work! All staff were lovely and showed great team work, ensuring customers are looked after. Thank you

Shop LocationQLD, Bundall

excellent service

published

Paula was extremely professional, easy to talk to and has a lovely personality We felt very welcome and would recommend Paula to anyone.

Shop LocationQLD, Bundall

great service/product

published

Kayne Smith GOLD COAST - was terrific, repaired our lounge - very punctual and professional
he was quick and efficient
job completed!! Not an issue my lounge is back to new, thankyou Kayne.

Shop LocationQLD, Bundall

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Questions & Answers

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Paula S.asked

Where could I find a Bally TV unit and how much

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