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Nick Scali Furniture QLD, Cairns

Nick Scali Furniture QLD, Cairns

4.7 from 112 reviews

Reviews

4.7

112 reviews
5
(91)
4
(15)
3
(2)
2
(0)
1
(4)
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Ryan H.

Ryan H.Far North Queensland, QLD

Great price, great quality and service

published

Navigating was made easy and calm with the help of the very friendly and knowledgeable Belinda, she answered all questions we had and made our purchase smooth. Thank you Belinda

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns store
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Pen

PenFar North Queensland, QLD

Helpful Staff

published

Store is well set out, not overcrowded. Scott was very helpful, provided us with all the information to make the right choice for us, he was not pushy at all which I really appreciate. Would recommend Cairns Nick Scali to others.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns, QLD
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Arty

Arty

  • 2 reviews

Wonderful service

published

Upon entering the store I vaguely described the lounge I viewed online to Scott and he took me straight to it. Scott was very polite and gave me plenty of space to decide which colour and showed other options as well. Upon purchasing I was informed all the way on the process and the information delivered was done in a professional and relaxed manner. The delivery options were clearly delivered as to the options and costs. I look forward to receiving my new lounge.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
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Tsa

TsaFar North Queensland, QLD

staff

published

Scott, your salesperson was very helpful without being forceful and allowed us time to feel comfortable with our choice of product. Product won't arrive for another 3 months so unable to comment at this stage

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCairns Qld
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Chelsea

ChelseaFar North Queensland, QLD

Amazing customer service

published

Once you’ve seen one furniture store you’ve seen them all but what stood out to me was the incredible customer service by Belinda. She was extremely helpful, polite and respectful while giving me time to browse and make my decision. I will definitely be shopping with nick scarli again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCairns
See all answers
Leighw7

Leighw7Far North Queensland, QLD

  • 2 reviews

fantastic service due to Belinda

published

We purchased 3 x sofas ottoman and large dining table, The sales person Belinda made our journey and several visits a pleasure, very attentive yet gave us space very professional. Cairns Branch in general sets a standard for high end furnishing the overall customer experience but a big shout out for Belinda

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCairns
See all answers
Mrs K

Mrs KPort Douglas

  • 2 reviews

I finally chose one with thanks to the team's patience

published

I have been searching for a new lounge for almost a year , so I have been into Nick Scali about 6 times and each time the person I spoke to has been helpful but not pushy. No one has ever made me feel like I was crazy for not deciding quickly. I actually went through many stores in Brisbane to compare and ended up back at Cairns Nick Scali for the range. Belinda was helpful and patient on the day I finally chose and offered me many options without judgement or overlaying her personal opinions heavily. The process of ordering was seamless, even down to paying the deposit while sitting on a comfy lounge :)
I am now just crossing my fingers for delivery sooner rather than later and hopefully before Christmas.

Customer Service
Store LocationCairns
Deborah

DeborahFar North Queensland, QLD

Stylish furniture that is well displayed, helpful and knowledgeable salespeople.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCairns
See all answers

Great Service

published

Service was impeccable as the David the sales person who served my husband and I knew about the stock on the floor and had conviction about the products. I have not been in a Nick Scali for a number of years and I have to say the quality of the products have certainly risen and I was very impressed

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAvoca Lounge
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ElizabethM

ElizabethMFar North Queensland, QLD

  • 2 reviews

Belinda your Sales expert an absolute pleasure to work with

published

We worked into the store on a whim and walked out with five couches and a chair etc.Extremely easy to navigate the store and Belinda guided us through the exercise without any attempt to flog us unwanted articles.We had a great time thanks

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCairns Portsmith stores
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Victoria Jonson

Victoria JonsonFar North Queensland, QLD

  • 3 reviews

Rude sales staff, poor quality furniture and worst delivery service ever

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationCairns
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
Marg

MargFar North Queensland, QLD

Great service from Vel and team

published

Thanks so much Vel for your fabulous,courteous, efficient amd prompt service. The communication regarding delivery was spot on. Keep up your top service. Nick Scali Cairns are privileged to have you and your team as delivery and set up personnel. Thanks

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCairns
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chewmilk

chewmilkNorth Queensland, QLD

Vel and his team

published

Vel and his team was very professional guys and well mannered.They give plenty of notice prior to delivery. They were in uniform and did a great service. Will always recommend these lovely guys.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCairns store
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Vel Nickscali delivery driver

published

Vel been super excellent with his delivery service.He goes well and beyond his delivery service .Him and his boys wear cloves and take care of my lounge in a professional manner.They also brought an extension lead to check my lounge.No word can describe their service.They carry my sofa upstairs which is very heavy with a smile.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCairns store
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Vel Nickscali Delivery Driver

published

Vel Communicated well leading up to delivery so i wasnt left waiting, very courteous and friendly and efficient! ExpIained fabric care well, and moved the couch to suit me. Thanks.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCairns store
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Alesa

AlesaFar North Queensland, QLD

Vel the Santa Driver

published

Great service! Driver is like a Santa, he brings happiness to people! Very friendly and adorable! Great time management. Great presentation! Recommend this team! Thank you Vel!Will recommend him to anyone.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCairns store
See all answers

reclining chairs

published

Very good delivery. On time, friendly and efficient. Good previous information
Store and range OK
To early to tell about quality. Looks OK
Long wait for product. No assembly required.
Considering the cost of product I think delivery charge a bit of a nerve!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCairns
See all answers
Mel

MelFar North Queensland, QLD

Vel Delivery Driver

published

Excellent service by Vel and his team mate. Delivered at time stated as pre organised, assembled my new couch and plugged it in to make sure it all worked. Very courteous and pleasant after a long drive and obviously an early start. The girls I spoke to on the phone from south during the delivery organising process and Belinda from the Cairns store were also brilliant - great staff all round and a credit to Nic Scali. I will recommend Nic Scali to others for sure!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCairns
See all answers

Professional service by vel

published

Delivery as promised by Vel was an excellent service.Very delighted and happy service by the gentleman. He assembled our lounge and very quick service.Thanks to vel and nickscali.From Andrew and Andy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationCairns store
See all answers
No namr

No namr

  • 2 reviews

Excellent customer service by vel

published

Great service with a smile. Very friendly drivers, explained how everything worked for if we ever need to move the furniture. Remkved rubbish to bin area aswell. Would recommend these drivers

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
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