Great price, great quality and service
Navigating was made easy and calm with the help of the very friendly and knowledgeable Belinda, she answered all questions we had and made our purchase smooth. Thank you Belinda
Store is well set out, not overcrowded. Scott was very helpful, provided us with all the information to make the right choice for us, he was not pushy at all which I really appreciate. Would recommend Cairns Nick Scali to others.
Upon entering the store I vaguely described the lounge I viewed online to Scott and he took me straight to it. Scott was very polite and gave me plenty of space to decide which colour and showed other options as well. Upon purchasing I was informed all the way on the process and the information delivered was done in a professional and relaxed manner. The delivery options were clearly delivered as to the options and costs. I look forward to receiving my new lounge.
- QLD, Cairns
- Verified customer
Scott, your salesperson was very helpful without being forceful and allowed us time to feel comfortable with our choice of product. Product won't arrive for another 3 months so unable to comment at this stage
Amazing customer service
Once you’ve seen one furniture store you’ve seen them all but what stood out to me was the incredible customer service by Belinda. She was extremely helpful, polite and respectful while giving me time to browse and make my decision. I will definitely be shopping with nick scarli again.
fantastic service due to Belinda
We purchased 3 x sofas ottoman and large dining table, The sales person Belinda made our journey and several visits a pleasure, very attentive yet gave us space very professional. Cairns Branch in general sets a standard for high end furnishing the overall customer experience but a big shout out for Belinda
I finally chose one with thanks to the team's patience
I have been searching for a new lounge for almost a year , so I have been into Nick Scali about 6 times and each time the person I spoke to has been helpful but not pushy. No one has ever made me feel like I was crazy for not deciding quickly. I actually went through many stores in Brisbane to compare and ended up back at Cairns Nick Scali for the range. Belinda was helpful and patient on the day I finally chose and offered me many options without judgement or overlaying her personal opinions heavily. The process of ordering was seamless, even down to paying the deposit while sitting on a comfy lounge :)
I am now just crossing my fingers for delivery sooner rather than later and hopefully before Christmas.
Stylish furniture that is well displayed, helpful and knowledgeable salespeople.
I was pleasantly surprised to walk around the Nick Scali store to discover such a great range of quality furniture. As far as I'm concerned, this saleroom has the best quality furniture in Cairns. The stock is displayed well with plenty of room to move around. I also appreciated the options of choosing different chairs to match the tables. The salespeople, especially Belinda, were extremely helpful and not pushy as in another Cairns store that I visited where a saleslady attached herself to me from the time I entered the shop until the time I l...eft. It was great to have the luxury of wandering around the store in my own space, with staff there if I needed assistance. The sales people have a sound knowledge of the Nick Scali products and were a great help in an unobtrusive way. I loved the beautiful rugs that were really different from anything that I'd seen before, being made from remnants of Turkish rugs stitched together. Unique! As soon as I walked into this showroom I felt at home, seeing furniture that I loved. The difficult part was choosing from the many different options on display. I haven't received my items yet so I can't comment on my actual purchases. There is a wait time for delivery of several weeks but this seems to be the norm when buying furniture these days in Cairns. It's actually a longer wait period (up to 6 weeks) at some other stores. I appreciated the fact that there were options of Australian timbers, like Tasmanian oak and Marri timber. I will definitely shop here again.
Service was impeccable as the David the sales person who served my husband and I knew about the stock on the floor and had conviction about the products. I have not been in a Nick Scali for a number of years and I have to say the quality of the products have certainly risen and I was very impressed
Belinda your Sales expert an absolute pleasure to work with
We worked into the store on a whim and walked out with five couches and a chair etc.Extremely easy to navigate the store and Belinda guided us through the exercise without any attempt to flog us unwanted articles.We had a great time thanks
Rude sales staff, poor quality furniture and worst delivery service ever
Customers don't waste your hard earned money.
I purchased several items, but the Anja glass dining table is really poor, cheap quality. It lasted 90 days before starting to split at the base. I could flick off the cheap laminate with my finger nail. NS replaced it and I have just noticed now, just 12 months later,it is splitting at the top of the same table leg. It's simply poor quality furniture. I also encountered the rudest salesman ever, just because I wasn't his customer ( so he got no commission from me) and he couldn't find a payment I...
Great service from Vel and team
Thanks so much Vel for your fabulous,courteous, efficient amd prompt service. The communication regarding delivery was spot on. Keep up your top service. Nick Scali Cairns are privileged to have you and your team as delivery and set up personnel. Thanks
Vel and his team
Vel and his team was very professional guys and well mannered.They give plenty of notice prior to delivery. They were in uniform and did a great service. Will always recommend these lovely guys.
Vel Nickscali delivery driver
Vel been super excellent with his delivery service.He goes well and beyond his delivery service .Him and his boys wear cloves and take care of my lounge in a professional manner.They also brought an extension lead to check my lounge.No word can describe their service.They carry my sofa upstairs which is very heavy with a smile.
Vel Nickscali Delivery Driver
Vel Communicated well leading up to delivery so i wasnt left waiting, very courteous and friendly and efficient! ExpIained fabric care well, and moved the couch to suit me. Thanks.
Vel the Santa Driver
Great service! Driver is like a Santa, he brings happiness to people! Very friendly and adorable! Great time management. Great presentation! Recommend this team! Thank you Vel!Will recommend him to anyone.
Very good delivery. On time, friendly and efficient. Good previous information
Store and range OK
To early to tell about quality. Looks OK
Long wait for product. No assembly required.
Considering the cost of product I think delivery charge a bit of a nerve!
- QLD, Cairns
- Verified customer
Vel Delivery Driver
Excellent service by Vel and his team mate. Delivered at time stated as pre organised, assembled my new couch and plugged it in to make sure it all worked. Very courteous and pleasant after a long drive and obviously an early start. The girls I spoke to on the phone from south during the delivery organising process and Belinda from the Cairns store were also brilliant - great staff all round and a credit to Nic Scali. I will recommend Nic Scali to others for sure!
Professional service by vel
Delivery as promised by Vel was an excellent service.Very delighted and happy service by the gentleman. He assembled our lounge and very quick service.Thanks to vel and nickscali.From Andrew and Andy.
Excellent customer service by vel
Great service with a smile. Very friendly drivers, explained how everything worked for if we ever need to move the furniture. Remkved rubbish to bin area aswell. Would recommend these drivers
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