Nick Scali Furniture

I ordered furniture from Nick Scali and it has been an absolute nightmare. The delivery date was delayed 3 times with no proper reason. Each time I rearranged my work and home schedule, only for them to postpone again. Now, after all the delays, they can’t even tell me when my items will arrive because “their systems have been down for 1 week”.… Read more

No updates, no accountability, no timeline.

For a company that charges premium prices, this is unacceptable. Zero communication and zero respect for the customer’s time.

I would NOT recommend Nick Scali to anyone. Avoid unless you want to be strung along for months.

There was a missing cable to my lounge. It took a while to replace because Nick Scali incurred a difficulty with their computer system. I am a patient person who accepts no-one is immune from technological setbacks. Over a month I dealt with approximately a dozen different Nick Scali staff. Without exception I was treated well, kept up to date and… Read more ·  1

respected. Finally Craig the technician arrived and sorted out my problem. He arrived and completed the job exactly when he said he would. Well done Nick Scali team.

Great service – Very profession and helpful. Did the job very well and left the premises clean. Definitely an asset to your business

We have just had Riaz here to fix our couch which had a creaking noise in since new. He was very efficient and found one piece of the 3 pieces hadn’t been clipped together from setup. He clipped it in and the noise has gone. Very happy with Riaz, very pleasant and friendly guy, a pleasure to have him fix the problem. Highly recommend him. Show reply

George serviced our sofa today, it just needed a few nuts and bolts tightened. He was very professional and knowledgeable. Thanks again George for your friendly and efficient service. Show reply

We bought a plush recliner which is only 2 yrs old and we had a problem with the cushion on one side which had sagged ,Frank Martelli came out on time & adjusted the problem it is like new again , great service thank you very much Show details ·  1

Frank Martelli was fantastic. I had lost my hearing aid down the side of the recliner, but couldn’t find it when we pulled the lounge out. Frank found it easily when he disconnected the recliner. He was efficient, polite and a really nice guy. Thank you Nick Scali, your after sale service is brilliant. Kind Regards, Jan Whitaker Show details ·  1

Really disappointing experience with this store. I bought a couch in May and was told it would take around 10–12 weeks. At week 11, I called to get an update and was told it would actually take another 4 weeks. They said this was mentioned on the invoice, but that wasn’t what I was told when I purchased it. At week 15, I called again and waited… Read more

almost 50 minutes for someone to answer, just to be told I would need to wait at least another 2 weeks. I told them I was really unhappy with the lack of communication and updates. They said their system had been down for weeks, which honestly shouldn’t be the customer’s problem. I even said, “If it was time for me to pay, would you accept it if I said my bank had been down for weeks?” They didn’t really have an answer. Then the call got disconnected or was hung up, and no one even bothered to call me back. I understand delays can happen, but keeping customers updated is basic customer service. Really poor communication and customer service overall, and a very frustrating experience.

The men who delivered one of our three sofas were outstanding. Five stars to them. We were kept guessing for weeks on end after that. The people at the show room are also very fancy. Put together. Really good service. The other end of delivery was absolutely pitiful. Weeks without any solid information. They have many… Read more

different on and off shore call centers, filled with outstanding people who cannot help you. Their systems were down for weeks. We learnt about "The cyber attack" in the news. They never informed us that our phone number, names and addresses were compromised. Just said for weeks on end : "Our systems are down".

The news showed their comments that mentioned no customer details were compromised.

Even though our address, phone number and put names are all out there now.

It reminded me that I should change my last legal name, every once in a while. Perhaps I will just use Scali next time. For the most recent data breach.

My experience with Nick Scali in 3 words - Deceiptful, Deliberate misrepresentation, Liars. 5 year extended Warranty and fabric cleaning products at a cost of $399 absolutely rubbish, save your money and give this a miss. Nick Scali has highlighted to me that it is nothing more than a mid level furniture retailer, that tries to brain wash buyers by extensive media advertising. Stores like Fantastic Furniture, Focus on Furniture much better.

I ordered a couch and bed from Nick Scali and chose specific items for being in stock. Sales assistant guaranteed us delivery for the 12th of August which was then pushed back to the 18th and now no one can find my order or guarantee me a delivery date. I'm 30 weeks pregnant and moved into a new place with no couch and a mattress on the floor.… Read more

They keep saying they are processing orders as normal and delivering which is a lie because they cannot give you a delivery date or won't return your calls. I've never seen such bad service and they have been using the excuse of systems being down for three weeks. My items were suppose to be in stock which was a lie. Stay away as they are just taking deposits at the moment and then not delivering.

DO NOT BUY FROM NICK SCALI. I ordered a sofa online and Nick Scali took the full amount over the phone. The delivery date came and went and now nobody can find my order. I have contacted them multiple times and each time I am told somebody will call me back that day and nobody does. So they have basically taken my money and appear to have no intention of delivering my sofa. I am going to go to the Office of Fair Trading to lodge a complaint. Show details