Nick Scali Furniture

Awesome store and staff. Received friendly and informative response / information to our initial greeting , follow up and subsequent sale of 2 x pieces of furniture. Marie is an assist to the company and hope she is valued. Went looking and left with 2 purchases and very happy.

NEVER SHOP AGAIN massively long lead time for delivery with repeated "excuses" for cancelling delivery schedule. They won't allow you to cancel without holding 30% of payment. We are prisoners to their control of lead time. Been waiting 6months so far

Very satisfactory experience at the store – Our initial response on entering the store was that everything was very clean and tidy. The product range was extensive and variety was great. Show reply

Ashley was very professional and communicated well with us what the problem was and how it would rectified.

Excellent service from start to finish Ashley was very friendly professional and clearly knew what he was doing. He diagnosed the issue quickly explained everything clearly and had the chair repaired and delivered back in no time. Great service thank you Ashley. Show reply

Great experience terrific customer service from the NS team The technicians were very knowledgeable. Ashley was incredibly with our small issue. Well done to the team. Show reply

Frank from Nick Scali was fantastic! He was friendly, professional and efficient, and made the whole process easy and stress-free. Great customer service and a pleasure to deal with. Thanks again, Frank! Show reply

Worst service ever. Once they get your money they don't want to know you. Too long a story for here. I gave their Head Office the opportunity to resolve they were not interested. Based on my service, dwindling sales and their reviews I doubt very much they are concerned about repeat business. Live & learn, dont want anything to do with them, very stressful. Show details

If i did this to customers in my business I would end up on a current affair. Nick Scali have lied to me, given the chairs I'd paid for in full to other customers twice, then told me so in writing. 168 days, zero chairs. On 15 May 2026 I paid Nick Scali Keswick $3,032 in full for eight Sofie dining chairs. I was told 8 to 10 weeks, 12 at the… Read more

very worst. It is now 30 October. 168 days. Not one chair.

This review is about three things. To ensure you never do business with Nick Scali especially Keswick store in South Australia. They gave my paid order to other people. They told me in writing that they did it. And for months before and after, they stacked lies upon lies.

On 8 September the store emailed me this: "the Warehouse then booked the order I took the chairs from and delivered it, again short-changing your order." Read it twice. Chairs set aside for my order, paid in full four months earlier, were loaded onto someone else's delivery. And the word is "again". It had already happened before. The next day, in writing: "I'm sure we could have done better with this booking but there is little I can do."

Their fix by regional management was a different chair in a different finish with me paying the delivery fees, or half my order now and the rest whenever stock turned up but no date.

Here is what Nick Scali told me, and what their own records show.

1. "The system was completely down for the past two weeks." (16 August) In that same two weeks Nick Scali phoned me to book a delivery, emailed me that my order had arrived, sent me three payment links and a balance-outstanding payment demand, and collected $2,709 from me. The system worked perfectly when it was taking my money. It only went "down" when I asked where my chairs were.

2. "Everything has arrived. Delivery is booked for 18 August." (August, by phone) Two days later came payment links and a debt demand for the balance on my other orders. I paid within the hour. On 18 August the lounge turned up. The dining chairs didn't. Either they were never there, or they were there and went to someone else. Nick Scali's own email says it was the second.

3. "We've found your chairs and we're arranging delivery." (late August) By 8 September they were gone again, delivered to another customer's order.

4. "Due to unforeseen circumstances outside of our control, we are experiencing delays." (text, 22 October) Nothing about this was outside their control. Their own store told me in writing that my chairs were given away. That was a decision someone at Nick Scali made, twice.

Add to that eight different explanations for the same eight chairs, and every promised phone call from my sales consultant and the store that never came.

My sales consultant never once returned a promised call unless I chased it. Nick Scali's national sales team gave me an area-level escalation contact. Under him my chairs were "found" and then lost again. He promised to call "on Wednesday at the latest" and sent an email instead. Then the store went silent for 28 days.

REGIONAL MANAGEMENT AND HEAD OFFICE On 22 October I sent head office a formal complaint with the full timeline, 23 documented broken commitments and a five-business-day deadline. They replied that afternoon: "We're truly sorry for the unacceptable delays, repeated changes to your delivery date, and the conflicting explanations you've received." They said it was going "to store manager and regional manager for urgent review". Urgent. Eight days later there is nothing in writing from the store manager, nothing from the regional manager and nothing from head office. Their deadline passed on 29 October without a word.

THE ONLY PART OF NICK SCALI THAT WORKS IS MARKETING Since September their marketing team has emailed me at least eight times, including "Ends Sunday. Up to 40%" and a welcome to the Nick Scali Members Program thanking me as a loyal customer. They cant handle an order yet they can find my inbox to sell me more furniture. They can't find it to answer a complaint about furniture I've already paid for.

Before you buy from Nick Scali. - Go somewhere else. Without a doubt never spend a dollar with them.

If you still decide to, know this... - Don't pay in full upfront. Once they have all your money, you have no leverage left. - Paying in full does not protect your stock. Mine was given away twice. - Get a confirmed delivery date in writing. "Tentative" means nothing here. - If it goes wrong, go straight to Consumer and Business Services SA or the ACCC. Don't lose five months being patient like I did.

I am lodging a complaint with Consumer and Business Services SA. I have kept every email, text and record quoted here.

Repeated delays and disappointing after-sales service I ordered and paid a deposit towards a couch on 7 August 2026 and received written confirmation quoting 9–11 weeks for arrival into the warehouse. That meant an expected arrival between 9 and 23 October. The estimate has since moved from mid-October to mid-November, and now to approximately… Read more

mid-December—around 18–19 weeks from ordering. This is only warehouse arrival, not delivery to my home.

My sales order and online tracking also show 19 August as the order date, 12 days after my actual purchase. I have asked for an explanation.

On 15 October, I was told manufacturing and transit were running on time. The latest text now says the order is “2 weeks behind schedule”, which does not reflect the original timeframe I was given.

I understand shipping and weather delays can happen. What has disappointed me most is the lack of clear information and the way my concerns were handled. During a phone call, I found the staff member dismissive and rude. He told me, “Let me finish,” when I tried to explain my concerns, and repeatedly said the delays were outside their control.

He suggested organising a courier, but I already have a transport provider arranged. I cannot confirm collection without knowing when the couch will be available. I still need to get it from Townsville to Ravenshoe, approximately four hours away, potentially immediately before Christmas.

I was looking forward to having a lovely new couch. Instead, I am left with repeatedly changing estimates and no firm collection date. I have emailed customer care requesting a clear explanation and am awaiting their response.

Sales lady, Vicki at Weiru park was an absolute gem but that was all - we purchased a recliner 2 seater couch from the sale section and received a non-working couch and a service department that we are still waiting for feedback - very disappointing and frustrating to say the least Show details