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Nick Scali Furniture QLD, Robina

Nick Scali Furniture QLD, Robina

4.5 from 57 reviews

Reviews

(44)
(7)
(0)
(3)
(3)
  • Product Quality
    3.9 (15)
  • Return Claim MadeYes (3) · No (14)
  • Warranty Claim MadeYes (3) · No (14)
  • Product Appearance As advertised (73%) · Not as advertised (27%)
  • Customer Service
    4.0 (15)

Cathy Mason-Cox

Cathy Mason-CoxSouth East Queensland, QLD

Happy Outcome

published

We purchased 2 leather occasional chairs. On delivery, they were not up to our standard in comparison to what we had seen on the floor prior to our purchasing.
We spoke to several staff from Nick Scali who were accomodating with our concern. It was after speaking to ‘Franco Larocca’ we came to an agreement, where both parties were comfortable .
Thankyou Nick Scali for listening to our concerns and being approachable.

Cathy


Alarna A.

Alarna A.Richmond-Tweed, NSW

Excellent

published

Great experience buying a new lounge suite. Rick from Nick Scali Robina was so helpful and patient and lovely. He knows his products and we felt comfortable and never rushed.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRobina
See all answers

Exceptional 5 Star Customer Service

published

Rick from Nick Scali - Robina, customer care was simply sensational from the first time Robyne and I met him, his after sales support was exceptional and provided us a perfect solution when will had a brand new faulty lounge delivery. Our mum also purchased a new lounge from Rick last year and recommended us to him. Thanks Rick!

Return Claim MadeYes
Warranty Claim MadeYes
Lea M

Lea MSouth East Queensland, QLD

Oops! Someone in store forgot to tell me the sofas I purchased, the foot rest will not extend on carpet!

published

Foot rest will not extend without catching or retract fully due to insufficient clearance on carpet. Ram dislodges, buttons stop working, foot rest falls off. But it is not a faulty of their product I am told, it is my carpets fault! One technician tells me I need packers, 2nd technician tells me this lounge will not take packers. Too bad so sad , case closed! Ha ha so you think!

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationRobina
See all answers

  • Verified customer

Great assistance, advice and patience from nickscali to ensure we got the right fit for our home.

published

Assistance provided by store staff (Rick) was great. Lots of time spent ensuring we understood the differences in each lounge, fabric, and to understand our specific needs. Loads of patience. Great quality product. We chose NickScali because of the service we received in store and quality of product.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRobina
See all answers

Lea

LeaSouth East Queensland, QLD

Service! What service! ??????

published
Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationRobina
See all answers
4 comments
Lea
Lea

Just wondering does Nick Scali even read these reviews as they make no effort to respond.

Nick Scali
Customer S.Nick Scali
Lea
Lea

Tim

TimSouth East Queensland, QLD

Excellent service from Rick. His knowledge and help are first rate

published

Great layout of the store with plenty of room to move about freely and good selection of suites to view in a well lit showroom. Lots of displays showing the range of colours

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRobina
See all answers

Very nice shopping experience from the store. Wonderful sales lady Sonja

published

Very nice service from the sales lady Sonja. She is a very experienced, polite, kind and patient sales lady. Wonderful shopping experience. Would like to go back to her again and will recommend to all my friends.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRobina
See all answers
Auswanderer

AuswandererMudgeeraba

  • 4 reviews

Good easy transaction, great product and price

published

Visited the store while buying a new lounge. We had been looking for a while and had not found anything that really wowed us. Nick Scali had a good sale on and we found what we wanted and Ian Redmile, the salesperson helped with some good advice and excellent colour suggestions and was never pushy. So glad we went there.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRobina
See all answers
Michelle

MichelleSouth East Queensland, QLD

I'm so exited to finally find a new lounge suite I have ordered a leather one exactly what I was looking for

published

Our salesman Jeffrey was very helpful and easily understood what I was trying to find, the store was huge but I found he showed me so many and we went through the pros and cons of fabrics available.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationrobina
See all answers

Gillian Curtis

Gillian CurtisSouth East Queensland, QLD

So happy with our new look

published

Rick and Jess from Robina store were fantastic. Realising immediately we needed help they came our home to help make the best decisions. We are very grateful for your guidance.

  • +1
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRibina
See all answers

petehughes

petehughesSouth East Queensland, QLD

  • 2 reviews
  • 3 likes

so far- have not got the product yet

published

store ok
range ok
quality ok
price not
staff sonja is a rare one able to employ sound sales methods together with a high level of information and service.They don't often go together 34 words

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store Locationrobina
See all answers

Paul D.

Paul D.South East Queensland, QLD

great lounge terrible after sales service

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRobina
See all answers
1 comment
Nick Scali
Customer S.Nick Scali

Barry

BarrySouth East Queensland, QLD

Buyer Beware!

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationRobina
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
Wayne Di P.

Wayne Di P.South East Queensland, QLD

Knowledgeable and Good Service

published

We have been to both the Ashmore and Robina Showrooms looking for our new lounge. Thanks Anthony (Ashmore) for spending your time and your knowledge with us. We left with a lot more information about "just" buying a new lounge.
We visited the Robina showroom today to get a better idea of colour choices and again looking at other options.
Nick was there to help us this time, also great customer service. He again showed us many options and helped with colour options. We have made our choice....thanks to both Anthony and Nick. (Oh by the way Nick I have had a Sauv Blanc.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationRobina
See all answers

Super Sales Rep

published

Range was very good. Quality seemed assured. Delivery as agreed and conducted professionally.
Rick at Robina was informative, pleasant and presented product without perceived pressure.
Not sure SALE price was meaningful as price remained the same after end of sale period.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRobina
See all answers

Alison D.

Alison D.South East Queensland, QLD

Great Service from Sonja... ask for her for informative and efficient customer service.

published

Beautiful layed out store with great service. The location is in the centre of Robina and easy to find. I would recommend coming in to brows around and take all the new looks for 2019.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationRobina
See all answers

Widhi Susanty

Widhi SusantySouth East Queensland, QLD

Great service - Thank you, Rick!

published

Received fantastic, friendly and professional advice from Rick (Store Consultant - Nick Scali Robina) during our shopping expedition. Rick assisted us with colours, shapes and arrangement! Loved our new lounge setting (Cassie lounge and Brighton Recliner chairs)! Thank you, Rick :)

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

hardinlaw

hardinlawSouth East Queensland, QLD

  • 12 reviews
  • 14 likes

Nick scali why?

published
Shop LocationQLD, Robina
1 comment
Nick Scali
Customer S.Nick Scali

great service

published

The store is laid out well and is easy to walk around...Jess was helpful and well informed on product...we purchased a lounge suite and were allowed to take home swatches to match to our home before making a decision on colour...the whole process was easy and hassle free !
Great quality

Shop LocationQLD, Robina

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