Nick Scali Furniture

Worst experience ever with this furniture shop. When you enter the shop everyone runs to greet you to get the sale, but be very careful. As soon as you hand your money over you are not recognised. The nice smiles you had before giving them your cash turns into one of rudeness. They don't care a bit. Ordered my side table and dining table from the… Read more

Croydon office. Distinctly told them I wanted to ship them overseas. They called and advised me the furniture was in the warehouse and asked me to pay the balance. After handing over my money I was told the furniture was not in the UK as yet. Went into the Croydon office 2 weeks later and told it was expected the following day. Called 2 days later and furniture still not arrived in the UK. Apparently it is finally here after such lies. Had a text message to ask if Thursday was okay for delivery. Replied yes but never heard from them again. Today I actually called the Croydon store and spoke to a lady who sounds very much like the new employee. She was literally rude. I explained to her that I got a text message but did not receive the required information relating to the delivery. Literally told it was between myself and the delivery company. Would NEVER recommend this furniture store. Management needs to do some customer services training with their staff. They are over friendly and need to be professional. It would be nice if they were just truthful to their customers and advise when the furniture really is in the UK>

Craig was spot on finding the problem with the sofa . He knew exactly what he was doing and solved the issue very quickly. Craig is very professional and courteous . He obviously enjoys his job as it shows in his manner. Thanks very much Craig. Show reply

We order beige color fabric couches and after 14 weeks we got a delivery in grey color. When we rang the store (south wharf) the store manager "[Name… Read more

Removed]" was so bloody rude to US and talked to US in a very unprofessionally and disgusting language. Her words were " you guys signed for this and you got this and now I can't do anything ...That's it" when I said we gonna come to the store and talk to you then she said, "No you can not come to even my store for this". This was totally unacceptable fos US and not even looks good for the reputation of the big company like nick scali. Now we after totally refund for our order. Sent an email to the actual head office and waiting for their response. Please dont buy furniture from Nick scali specially from south Wharf store .

Frank from Plush/ Nick Scali arrived on time and was able to resolve the issue with my lounge within minutes. Very happy with the prompt and efficient service. Show reply

I purchase a marble table but was delivered with scratches everywhere which you can’t always see. At first I thought it was just me being fussy but since I have been told in store and other customers this is an ongoing problem with this table. It… Read more

did take me sometime to address time to report as my mum has been in and out of hospital very sick for sometime. In saying that the table as a 2 year warranty and I am still in the time frame. A representative did come to my house and said use car polish which I am not comfortable doing. He mentioned no way will company do anything about it now. Pretty much called me a liar. Store Manager has not replied to my email. Disappointed to say the least. Happy for the team to try the car polish for me as I love the table and would like it fixed.

I love my Nick Scali couch. It is definitely the most comfortable couch I have ever sat in. From the saleman we bought the couch off in the showroom being knowledgeable and helpful and making the experience seamless, the message system to keep you up to date with where the couch is at, to the guys that delivered it to my door and assembled it. The whole process was very professional in all aspects. Show details ·  1

The salesman at the time of purchase was informative and helpful, explaining all of the purchase and delivery process. The delivery drivers were extremely helpful and assembled the new lounge suite, which we love, and helped place it in the required position. Show details ·  1

Had Frank come to review operation of our new couch which functioned differently on the left vs right side. He quickly understood the issue and had parts on hand to resolve. Was prompt, advised of arrival time prior and was careful and tidy in his work. Great service! Show details ·  1

Extremely bad experience at Nick Scali Bundall. Ordered $12k of furniture, salesman Anthony said current sale best you can get, few weeks later one single sofa was reduced by over $1k. With still over month for delivery I brought this up with salesman to be told they only give 2 days to price match but write a letter/email to management and they… Read more

will review. Over a month later no responses and when I followed up for someone to review my email, received extremely rude customer service said No No No and stop wasting my time. I didn’t realise buying $12k of furniture was wasting time. I have never experienced such rude arrogant customer service. I believe their sales pricing and salesman conduct misleads consumers. On delivery of furniture they left 5 massive thick boxes and packaging all over driveway which are hard to break down… they did demand over $70 to remove. On delivery of leather furniture it has taken over 1 month to remove the toxic chemical smell from furniture with all doors and windows open. My wife who suffers allergies could not stay in the same room as furniture. It makes you wonder what chemicals are used on their products as on a subsequent delivery the driver told he heard reports of customers being told to put sofas outside while they degassed from chemicals. Overall a terrible experience and would not recommend Nick Scali to anyone.

I purchased a lounge from Nick Scali less than 6 months ago, and unfortunately the experience has been extremely disappointing. We have already had three repairs, and now a fourth repair is required — which is unacceptable for a product of this price and supposed quality. This repair process have been going since March. I emailed the Customer… Read more

Care team on 21 May and received no response. I followed up with a phone call on 1 June, only to be told an inspector would need to come out, which I declined. At this point, a brand-new lounge should not require repeated inspections and repairs — it should simply work as intended. In addition, the repair process has been frustrating, requiring me to take time off work multiple times, with no clear appointment windows provided. Nick Scali lounges are not cheap, but based on my experience, the quality and customer service do not match the price. I expected far better durability and after-sales support.

Plush (Nick Scali) Furniture. Absolutely terrible customer service from start to finish. The moment this company took our money for the couches, all customer service disappeared. The store would not answer their phones, communication was cold and impersonal, and after waiting TWELVE WEEKS for delivery, we were treated like an inconvenience instead… Read more

of valued customers. To make matters worse, the delivery team sent abrupt automated-style messages demanding payment immediately or “no delivery” — not exactly the kind of communication you expect after spending thousands on furniture. We were specifically told we would receive a text message with delivery times between 4pm and 5pm, and if we didn’t receive it we could call because they were “open until 5:30pm WA time.” No message ever arrived. When we called for assistance at 5:01pm, they had already closed. After finally receiving the THREE couches, one arrived with a faulty headrest that failed the very first time it was tested. A brand-new couch should work on day one, not require a service call immediately after delivery. To have the fault inspected, a service appointment was arranged. I took a full day off work, losing income so I could be at home for the technician. On the morning of the appointment, the company cancelled. No consideration whatsoever for the inconvenience or financial loss caused. Adding insult to injury, I had already taken a day off work for the original delivery as well. Between the delivery, the faulty furniture, the cancelled appointment, the unanswered phones, and the endless waiting, this has been one of the most frustrating retail experiences we have ever encountered. No accountability. No customer care. No flexibility. Just excuses and impersonal service the entire way through. Buying furniture should be an exciting experience, not a stressful and frustrating ordeal. We will never purchase from this company again and would strongly recommend others think twice before handing over their money.

Frank turned up on time as per our request. What should have been a simple job turned into an issue where the legs to be installed to the lounge did not fit the thread. Undeterred, Frank calmly fixed the problem and all was completed in a timely manner. Frank was very courteous and it was a pleasure to have his service. Nick Scali should be proud of the way he represents the company. Show details ·  1

We were visited by Frank from Nick Scali, and he was able to resolve the issue. We are very satisfied with his service. It was great that he arrived on time and was able to fix everything. Show reply