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Sonja was very knowledgeable, honest and helpful in choosing our lounge. She gave us options and was a good sounding board for queries and options. I would recommend Sonja to anyone
I love the way the sales person helped me with everything I needed to know. Thank you to Ross from Robina amazing.
I was not looking but found an amazing couch. I had to buy it. I have to wait 10 weeks. But it will be worth it. It will be easy to ensemble also. And it’s a great price
Rick was fantastic, thank you! We were back and forth trying to make a decision and Rick was informative and helpful without pushing us into a sale. Thank you for your help!
Rick solved the problem I had with finding the perfect sofa quickly and easily. He was able to piece together a modular available in clearance warehouse, do we can have it next week. Great to chat and very friendly. A great experience made very easy. Thanks rick.
I would just like to give a big thankyou to Rick who helped us on selecting a new lounge. The time he spent with us which was a few hours was truly fantastic.
Excellent customer service
Sonja was very helpful and took the time to explain things to us. But not overly pushy! We ended up buying most of our items from NSF.
Will definitely be back.
Friendly personal service
Rick was very friendly and personable throughout the whole process. From me first looking at all that was on offer, to selecting the best sofa for me, assisting in fabric selection and making my order. Even when I eventually made a minor change to my order. Now anxiously awaiting delivery. A very positive experience!
We purchased 2 leather occasional chairs. On delivery, they were not up to our standard in comparison to what we had seen on the floor prior to our purchasing.
We spoke to several staff from Nick Scali who were accomodating with our concern. It was after speaking to ‘Franco Larocca’ we came to an agreement, where both parties were comfortable .
Thankyou Nick Scali for listening to our concerns and being approachable.
Great experience buying a new lounge suite. Rick from Nick Scali Robina was so helpful and patient and lovely. He knows his products and we felt comfortable and never rushed.
Exceptional 5 Star Customer Service
Rick from Nick Scali - Robina, customer care was simply sensational from the first time Robyne and I met him, his after sales support was exceptional and provided us a perfect solution when will had a brand new faulty lounge delivery. Our mum also purchased a new lounge from Rick last year and recommended us to him. Thanks Rick!
Oops! Someone in store forgot to tell me the sofas I purchased, the foot rest will not extend on carpet!
Foot rest will not extend without catching or retract fully due to insufficient clearance on carpet. Ram dislodges, buttons stop working, foot rest falls off. But it is not a faulty of their product I am told, it is my carpets fault! One technician tells me I need packers, 2nd technician tells me this lounge will not take packers. Too bad so sad , case closed! Ha ha so you think!
- QLD, Robina
- Verified customer
Great assistance, advice and patience from nickscali to ensure we got the right fit for our home.
Assistance provided by store staff (Rick) was great. Lots of time spent ensuring we understood the differences in each lounge, fabric, and to understand our specific needs. Loads of patience. Great quality product. We chose NickScali because of the service we received in store and quality of product.
Service! What service! ??????
Purchased 2 sofas for our carpeted lounge. The foot rest catches on the carpet as it extends./retracts with or without a person sitting on lounge. When sitting on the lounge you are unable to extend/return the foot rest without scraping as with the weight of a person there is insufficient clearance. Due to insufficient clearance the ram inside ceased working correctly as well as the buttons. Foot rest falls off. . Technician came out and wound two of the centre legs down but this gave a high region on the centre of the lounge and still low on o...utside legs. This making in uneven to sit on. I was told another technician would attend with packers. The lounge needs to be raised around 25mm to clear the carpet. The next technician arrived telling me this lounge will not take packers, I need to relocate my sofas to another room or remove my carpet. I explained you cannot sit on the lounge due to it being so uneven, no one had told me this sofa was for hard floors only as Instore they are on rugs. Technician advised not their fault its our fault for putting the lounge on carpet . He advised I didnt know what I was talking about asking for packers! I explained your staff called me telling that is what we need. I subsequently then get another call to book a service call for packers again to be put on. Once again I advised your technician told me packers do not go on this lounge. I then get told go to Bunnings and buy pads to go under the legs, but these do not raise the couch sufficiently. We have items under the legs. Today after 7 weeks we get another call advising Nick Scali is not responsible that the foot rest will not work this is not a manufacturing problem, it is our problem for having the lounge on Carpet, again put the lounge on a hard floor! Having purchased previously a buffet that was delivered with a large area on top that was faulty and filled with bog, that needed to be replaced. Not to mention 2 other sofas that were first lost and did not get delivered, then arrived and needed two technician visits and also deemed defective. Not impressed that we have again been sold a lemon. Third time not lucky! If your sofas are not suitable for use on carpet it would be expected that this be advised.
Excellent service from Rick. His knowledge and help are first rate
Great layout of the store with plenty of room to move about freely and good selection of suites to view in a well lit showroom. Lots of displays showing the range of colours
Very nice shopping experience from the store. Wonderful sales lady Sonja
Very nice service from the sales lady Sonja. She is a very experienced, polite, kind and patient sales lady. Wonderful shopping experience. Would like to go back to her again and will recommend to all my friends.
Good easy transaction, great product and price
Visited the store while buying a new lounge. We had been looking for a while and had not found anything that really wowed us. Nick Scali had a good sale on and we found what we wanted and Ian Redmile, the salesperson helped with some good advice and excellent colour suggestions and was never pushy. So glad we went there.
I'm so exited to finally find a new lounge suite I have ordered a leather one exactly what I was looking for
Our salesman Jeffrey was very helpful and easily understood what I was trying to find, the store was huge but I found he showed me so many and we went through the pros and cons of fabrics available.
So happy with our new look
Rick and Jess from Robina store were fantastic. Realising immediately we needed help they came our home to help make the best decisions. We are very grateful for your guidance.
so far- have not got the product yet
staff sonja is a rare one able to employ sound sales methods together with a high level of information and service.They don't often go together 34 words
great lounge terrible after sales service
Bought in October 2018 with expected delivery time 2 months - Delivery was eventually late January 2109 due to some shipping issues but no dramas all went well enough - communication was pretty good
The problems occurred when the recliner batteries pack change failed, leaving half the lounge in a 3/4 position and the other half fully declined - I contacted the store who directed me to the service dept hotline - the service dept said they couldn't do anything for 4 weeks with the earliest tech available early August 2019 (this was 5th July) -...
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