- Verified customer
Misleading customer lies about pricing.
Misleading customers lies about the spring sale, telling customers, buy now coz tomorrow you will be paying $400 extra but the price stays the same. Jus the colour of the ticket change.
Great Customer Service and beautiful products
We went to the store in Craigieburn on the look for sofas for our new home. We were welcomed by a lady called Mary. She asked us what we were after and showed us various options. She was very patient and happily attended all the enquiries we had and answered all of our questions which were MANY.
Today we just went back and purchased sofas after giving it a good thinking and I can honestly say that Mary had a big role in us deciding to go ahead.
I was assisted by a man called Benjamin to do the required paperwork who was very friendly as well.
Staff are very nice and helpful at Nick Scali Craigieburn. Highly recommend going there.
Alis service was lovely
Having an arabic speaking salesperson made the whole the whole process very easy. The choice of the materials and products was good, we are all very happy with the purchases we have made.
Staff are very friendly and has helped heaps in choosing furniture for my new home! Very impressed with the range of products available on the floor and the quality of the furniture!
Staff is very helpful and friendly.
Found a good variety and quality stuff.
It was enjoyable while navigating through the store.
I would like to suggest to increase the range of formal sofas.
Forever new customer
great lay out in store , great to see the furniture tell the story
fantastic range cant wait to have my new furniture little by little in my new home
Extremely high quality furniture will be delivered soon.
Have not assembled any furniture, I personal would not be able to assemble .
Terrible customer service
Waiting for our new couches to be delivered, which I took an annual leave day for the delivery. The morning started fine as I went and delivered our old couch to the Salvo's as today we will be sitting on our new couches. Original text was delivery between 1 and 4 pm on 26/9/2019. Then I get a call from the driver to advise delivery between 4 and 6pm as the truck had broken down. Around 7pm I called back the driver and he advised delivery between 7 and 10pm that night. I cancelled this delivery as what transport company delivers furniture at 1...0pm at night. Friday which was a public holiday I called the store and they advise no one can be contacted so I waited to Monday 30/9/2019. I called the store and they were working very hard to get delivery of the couch as I only received a new text to advise delivery would be Friday the 4/10/19. The store manager did manage to get a an early delivery 3/10/2019 after 4pm as I did not want to take another day of work due to poor transport. I asked the store manger what do we do without a couch for this length of time and he could not supply me an answer. The reason for the very poor product review, is that the transport company is the last link in the chain for customer service for Nick Scali .I would not buy another product from Nick Scali as this transport delay has cost me time lost which I will not get back from my annual leave. I would like for a senior manager at Nick Scali to call me back as my Booking request is CB0106R. Await for your call to discuss this further. Lets see if customer service isalive and well . October 3rd 2019 Update: delivery truck broke down
We purchased a new couch on Sunday 29th of September. Ali was our salesman. We found him to be very professional and helpful. Great service. We would highly recommend Nick Scali craigieburn to anyone wanting to buy furniture.
- Verified customer
Efficient and professional
Excellent customer service, very friendly, always greeted when entering the store, very welcoming. Love the offer for material protection for 5 yrs which made me feel more confident in buying the product, great range. Already thinking about my next purchase. Great job!!
Best place for furniture!!!
Very helpful and friendly salesperson.
Love the new store in Craigieburn, close to home which is great.
Great affordable furniture at Nick Scali, always find something to match my decor.
Will definitely be back in the future.
I will finally on Monday have the couch I have been wanting for 2 year.
I was very undecided on which couch I wanted. Mary helped me so much and we went over a lot of couches!!!. It was not any effort to Mary at all . I was in the Craigieburn store for over an hour. Then I came back 2 days later with my sister. Once again Mary helped me "amensley". Because of Mary's friendly personality and being so helpful and patient, I have recommended Nick Scali Furniture Craigieburn to many of my friends and work colleagues.
Awesome service with Stewart
I would recomend Nick Scali and Stewart the store manager at Craigieburn to everyone. The service was amazing, he helped me choose some beautiful furniture and rugs for my house. He also helped with buying an extra piece for my lounge. Simply the best. After the sale the sale he remember me and greets us like family.
Outstanding customer service
We recently purchased a bedroom suite from Martela at Nick Scali Craigieburn.
Martela was very helpful from the first moment we walked into the store.
We originally only went in to look around but the staff made it such a great experience and helped us find exactly what we wanted. We will definitely be back soon.
Lovely product, at an ok price.
I have been looking for a Buffet of a particular size and colour for around a year and finally found it. It’s a nice solid unit. The Craigieburn store is nice and easy to navigate without too much clutter to confuse the buyer. The staff were friendly and very helpful, in no way pushy. Great to have a quality store close to home.
Best customer service!
1. The store was easy to find
2. The store was well presented, clean and lots of products on display
3. Extremely happy with my product brought
4. Didn’t have to assemble my product myself. Item purchased was a swivel armchair.
5. Stewart at Nick Scali in Craigieburn was terrific. Easy to speak to and extremely outgoing. Made my experience very pleasant.
Very friendly and helpful staff
Found what we liked in our price range fairly quickly. Delivery was timely. Beautiful lounge. Staff that served us was BJ. He was very helpful and polite. As was the store manager Stuart. Would recommend purchasing from the Craigieburn store most definitely.
Expert advice and knowledge
A big thank you to Stewart from the Craigieburn showroom for all of his assistance in helping me to find the perfect sofa for my new apartment. Stewart was very approachable, friendly and knew a great detail of what the products had to offer. Excellent customer service and a pleasure to deal with. Will be back in future and will recommend to others.
Exceptional Customer Service!
We can not thank Stewart from Craigieburn, VIC enough for all his help today!
He went above and beyond to adjust our delivery time frame and to help us choose the perfect sofa.
Stewart is the perfect example of great customer service!
Thank you! We will definitely be back.
Service by Ali
Ali was very helpful with my purchases would highly recommend. great customer service skills. spent hours trying to decide has very good patience.
Proffessional at what he does amd welcoming. thank you Ali
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