Nick Scali Furniture

Ashley was the technician who attended to investigate the creaking noise of my couch . Ashley was professional and friendly . He identified and explained the cause , fixing it quickly and efficiently. Great service

Frank was great. The agent on the phone who scheduled the visit had me a bit worried. Frank quickly allayed my concerns, fixed the assembly default and restored my faith in the brand. Show reply

Frank Martelli came out to fix an issue with the assembly of my new dining table. He communicated his anticipated arrival, arrived on time and made sure the problem was fixed. His work was of a high standard. After my initial disappointment with the poor work performed by the installers, Frank was a welcome relief. My table looks great and is much more stable. Show reply

Great product and very knowledgeable staff. Good value for money. Show details ·  2

Fast, polite and fixed perfectly in a matter of minutes with good communication and arrived when he said he would. Show reply

Fixed the problem with our lounge Explained everything that was wrong with the lounge. Replaced all bolts ,screws and strengthen area where needed. Frank was very professional and helpful and the whole team from Nick Scali. Show reply

Paul Vassallo did a fantastic job fixing my couch. He was efficient, professional and got everything sorted with minimal fuss. The whole process was easy and hassle-free. Really happy with the service and would definitely recommend Paul. Thanks again! Show reply

Your technician Frank Martelli is very polite n tackled the problem very efficient n effectively. The sofa functions very well after his fixing. I am very satisfied with Frank's work. Thanks. Show details ·  1

One of the worst retail experiences I have had. I ordered a Carlina console table online. There was no colour selection — it was advertised in one darker timber colour. On 21 July, Nick Scali delivered a similar-looking console in a significantly lighter colour, which had previously appeared on their website as a different item. I rejected it… Read more

immediately. The driver acknowledged the issue, contacted his manager and took it back to the warehouse the same day.

What should have been a very simple refund then dragged on for more than TWO MONTHS.

I contacted Nick Scali repeatedly by both email and phone. By 5 August I was already making my THIRD refund request; on 13 August I made a FOURTH request and also spoke with their team; by late August I was making my FIFTH request, followed by another refund request on 1 September.

During this process I was repeatedly left waiting for updates and was told their system was unavailable/down on more than one occasion. I found this explanation increasingly difficult to accept given how long such a straightforward case was taking.

Eventually, instead of simply providing a full refund, Nick Scali proposed retaining 35% of the purchase price. After further dispute, this was reduced, but they still deducted $90 from my refund. I accepted it only because I was exhausted by the process and did not want to waste any more time.

Wrong-coloured item, rejected immediately, months of chasing, and I still ended up $90 out of pocket. Absolutely horrible customer experience.

Yet again, getting screwed over by this JOKE of a company. After months of back and forth with the Nick Scali Team, with reference to being sold a faulty couch that was less than a year old, I thought I finally reached a resolution when the head of customer care spoke with me directly and offered me a credit to spend at the Nick Scali store for… Read more

the amount paid for the couch. Having lost faith in the quality of their couches, I ended up choosing a dining table and matching buffet from the southwharf store back in July, where I was I only given 30 days to spend that credit, and was promised a delivery date of mid to late September. Since then, I have received two separate messages notifying me of two further delays, now resulting in a ‘rough estimate delivery time’ of mid October. When I called the southwharf store to question this, I was rudely met by the southwharf store manager [Name Removed], telling me to ‘relax’ and that she would look into it and follow up with the delivery team. Upon reiterating what I had already told her, she said that the delay was caused by a typhoon in China (a typhoon that lasted one day on the 2nd of September), and decided to reneg on her promise to follow up with the delivery team. When the issues first occurred with the faulty couch, all Nick Scali’s concern was for me to remove my online reviews, and having reached a resolution, I thought surely they have recognised how much they’ve wronged their customers, and gave them the benefit of doubt and removed the earlier reviews. Lesson learnt - this review and all my upcoming reviews on every platform imaginable are staying up for the world to see. The lack of professionalism form their customer service, escalation and show room staff are beyond disgraceful, and if these reviews can help at least one other person, then it’s all worth it. Do yourselves a favour and shop elsewhere, this company does not deserve your loyalty, let alone your patronage. My biggest regret is accepting this credit and giving this mob a second chance.

We ordered a couch for $5,395 and paid $1,800 upfront. Just two weeks later, the exact same couch was reduced to $2,395. The couch has not yet been delivered, and we contacted the business multiple times to ask whether they would honour the current price or provide a reasonable adjustment. We escalated the matter but were repeatedly told that… Read more

their policy does not allow them to adjust the price.

The alternative offered was for us to cancel our existing order, forfeit our deposit, and then place a new order at the reduced price.

We find this incredibly disappointing. We understand that businesses have pricing policies, but when the product has not even been delivered and the price has dropped by nearly $3k only two weeks after purchase, we would hope them to show some goodwill but they refuse to budge. Keeping in mind we still dont have the couch.

We are extremely disappointed with how this has been handled, because of that would not recommend.