Awesome customer service
Sim provided great customer service - attentive and considered in her advice. We absolutely bought based on the service she provided - not too pushy but instead listened to what we were looking for and then matched us perfectly to a lounge, tables and chairs.
Very friendly staff
Went in the Richmond store one Sunday afternoon.
Lovely furniture, well set out.
Staff were lovely no pressure but very informative.
Did end up purchasing a lounge suite. Very happy with my purchase
- Verified customer
Very helpful, friendly, great with colours and great knowledge with design
Very satisfied and easy to deal with and very friendly. Know the store products really well.
I would prefer to be assembling by someone, instead of assembled myself.
Im happy with the quality of the product
Excelent service + price + quality
It was very easy to look at the furniture and found what we wanted, Raff, our seller was very kind, patience and sort everything out for us. The product was very nice, good quality, the perfect size and the best price ever.
Excellent service and attention to needs
First impression was a welcoming and attractive store. The representative (Raff) was helpful, attentive to our needs and knowledgeable on stock and options. We have struggled to get a solution to our dining table and chair and lounge needs and the representative was excellent in assisting us. He was generous in his time and his colour and style advice was most appreciated.
A most pleasing retail experience.
Great experience, excellent assistance provided by Raff
Raff was extremely friendly and helpful. He had some great ideas about colours and layout. He could answer all our queries. Prices were very reasonable. All round a Very positive experience.
Raff has provided so much help navigating the store and given ideas to help me start buying my furniture. The range if products are adequate and price is very reasonable.
Excellent customer service
We purchased a sofa for our new home and after visiting numerous stores we came back to Raff at the Richmond store. He was so helpful, enthusiastic and nothing was too much trouble. Thanks Raff.
Fabulous customer service from Raff.
Raff was so helpful and knowledgeable about the store's stock. Nothing was a bother, he checked dimensions for us and presented a choice of fabric samples. Raff made shopping easy and fun.
Perfect salesperson for Nick Scali!
Fabulous in-store experience
We haven’t received the sofa yet, but excellent price and product in-store, lots of choices available. Wonderful service from store staff members especially Raff :)
Would be even better if small custom alterations can be made before delivery.
Raff was AMAZING and so helpful
We came in late on a Sunday after looking at couches all day, I was over it but saw Nick Scali and thought lets give it a go, my perception was that I would never be able to afford a Nick Scali lounge but it was the last day of their amazing sale. Then we met Raff!!! After looking at about 30 lounges that day at all different retailers once we met him and he showed us what we were after, he listened to what I wanted and needed he wasn't pushy and he was really personable, im in sales and I havent met such a genuine caring salesperson in a while, I will definitely be back to furnish the rest of my apartment from Raff!! thanks and good work!
Wanted a new Spencer couch. Called up the store and Raff was very helpful - started organising it before I even came into the store. When I arrived, all I had to pick was fabric and delivery time has been scheduled for under six weeks. All in all, very happy, quick and efficient experience with Raff
Store was very big.
Furniture was diverse, was happy with alot of options to choose from.
Bought marble table and leather chairs both were of great quality.
Sales rep George was very helpful.
One happy first home buyer
I came into the Richmond store today after a trip to ikea . My house is currently building ( my first house ) and I wanted to have a look at nick Scali after seeing a few items online that took my interest . I had been searching google for hours upon end looking - nothing come close to what I found on nick scali . I was initially thinking the cost would be out of my budget ,however ,thought I would have a look anyway. As I entered the store and had a look at a couch I was greeted by Raff . A breathe of fresh air ! I was also so shocked the p...rices were reasonable . I am so glad I came across Raff. I ended up buying my couch , dining table , chairs and tv unit !! . He matched everything up for me , gave me open and honest advice . Just made the whole daunting process fun and easy ! I felt so comfortable spending my hard earned savings - I was in great hands ! I am so happy with the items I have selected . Could not have done it without him ! Not to mention the spring sale was amazing . Can’t wipe the smile off my face . Raff keep being you - you are one of a kind . I am from Geelong but would travel all the way back to Richmond just to buy furniture in the store you work at . I have no doubt I’ll see you again one day when I need some new items ! From Lauren
First class experience and purchase
I had first looked at Nick Scali furniture on line to see if there was anything that would suit me. I followed this with a visit to the store and was extremely satisfied with the outcome. The floor stock was well displayed and not cramped. Raff approached me as I walked in store and asked what I was looking for and took note of my specifics. I found what I was looking for very quickly and this can be attributed to Raff's knowledge of the product range. Raff's attention to detail during the sale, his friendliness and his attitude in making and closing the sale were first class and I have no hesitation in recommending him.
Great furniture but even better service!
We wanted to buy a couch and visited the store to look at what was on offer. The selection was extensive and of high standard. We were looked after by Raff who was most obliging, informative, friendly - he could not be faulted or have done a better job. We came a second time to actually make a purchase and Raff was there as helpful and friendly as on our first visit. Bravo Raff! He did fall in love with our gorgeous Frenchie!
The reviewer stated that an incentive was offered for this review
Raff did a great job!
The products on store floor was a bit messy, it wasn’t too easy for me to find what I want, Raff came up to us and asked about our needs and helped us to find what we need, as well as giving some very good suggestions.
Raff was a lovely sales assistant. Very helpful and informative, thanks for all the help.
Easy to navigate in store. Found the right couch easily. I was very Satisfied with the product range and quality of the sofa we purchased. It was a Satisfied overall experience
Raff Sleem was a fantastic ambassador for Nick Scali Furniture.
I didn’t think I’d ever shop there as I’ve never liked their ads on TV, but Raff Sleem instantly changed my opinion. He is so bright and happy and so willing to help. We were very impressed with him, so much so we’re going in tomorrow to purchase a dining table and 8 chairs, and maybe some rugs
Keep it up Raff
- ‹ Prev
- Next ›
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.