Nick Scali Furniture

Frank Martelli came to fix our lounge and did a great job. He worked hard to identify the problem and was able to let us know the next steps. We appreciate his time and effort. Show 2 replies

Great and quick delivery from the three that came to deliver our table, chairs and buffet. They were super careful as it was hard getting heavy items up the stairs. Show reply

Our sofa developed a fault for the second time. Although this is disappointing it was great to see Frank Martelli arrive to check on the problem. He fixed our first problem without any fuss and provided the same excellent service this time around.… Read more ·  1

The sofa would not repeat the fault when he tested it but he followed through by dismantling the lounge and finding the faulty areas. He fixed what was required, tested the whole sofa operations and explained what the issue was. He said he did not think it would be a problem in the future. His service is exceptional. Hopefully, we will not need to have him call again but would recommend him highly.

We order beige color fabric couches and after 14 weeks we got a delivery in grey color. When we rang the store (south wharf) the store manager "[Name… Read more

Removed]" was so bloody rude to US and talked to US in a very unprofessionally and disgusting language. Her words were " you guys signed for this and you got this and now I can't do anything ...That's it" when I said we gonna come to the store and talk to you then she said, "No you can not come to even my store for this". This was totally unacceptable fos US and not even looks good for the reputation of the big company like nick scali. Now we after totally refund for our order. Sent an email to the actual head office and waiting for their response. Please dont buy furniture from Nick scali specially from south Wharf store .

Frank from Plush/ Nick Scali arrived on time and was able to resolve the issue with my lounge within minutes. Very happy with the prompt and efficient service. Show reply

Craig was spot on finding the problem with the sofa . He knew exactly what he was doing and solved the issue very quickly. Craig is very professional and courteous . He obviously enjoys his job as it shows in his manner. Thanks very much Craig. Show reply

I love my Nick Scali couch. It is definitely the most comfortable couch I have ever sat in. From the saleman we bought the couch off in the showroom being knowledgeable and helpful and making the experience seamless, the message system to keep you up to date with where the couch is at, to the guys that delivered it to my door and assembled it. The whole process was very professional in all aspects. Show details ·  1

The salesman at the time of purchase was informative and helpful, explaining all of the purchase and delivery process. The delivery drivers were extremely helpful and assembled the new lounge suite, which we love, and helped place it in the required position. Show details ·  1

Worst experience ever with this furniture shop. When you enter the shop everyone runs to greet you to get the sale, but be very careful. As soon as you hand your money over you are not recognised. The nice smiles you had before giving them your cash turns into one of rudeness. They don't care a bit. Ordered my side table and dining table from the… Read more

Croydon office. Distinctly told them I wanted to ship them overseas. They called and advised me the furniture was in the warehouse and asked me to pay the balance. After handing over my money I was told the furniture was not in the UK as yet. Went into the Croydon office 2 weeks later and told it was expected the following day. Called 2 days later and furniture still not arrived in the UK. Apparently it is finally here after such lies. Had a text message to ask if Thursday was okay for delivery. Replied yes but never heard from them again. Today I actually called the Croydon store and spoke to a lady who sounds very much like the new employee. She was literally rude. I explained to her that I got a text message but did not receive the required information relating to the delivery. Literally told it was between myself and the delivery company. Would NEVER recommend this furniture store. Management needs to do some customer services training with their staff. They are over friendly and need to be professional. It would be nice if they were just truthful to their customers and advise when the furniture really is in the UK>

Extremely bad experience at Nick Scali Bundall. Ordered $12k of furniture, salesman Anthony said current sale best you can get, few weeks later one single sofa was reduced by over $1k. With still over month for delivery I brought this up with salesman to be told they only give 2 days to price match but write a letter/email to management and they… Read more

will review. Over a month later no responses and when I followed up for someone to review my email, received extremely rude customer service said No No No and stop wasting my time. I didn’t realise buying $12k of furniture was wasting time. I have never experienced such rude arrogant customer service. I believe their sales pricing and salesman conduct misleads consumers. On delivery of furniture they left 5 massive thick boxes and packaging all over driveway which are hard to break down… they did demand over $70 to remove. On delivery of leather furniture it has taken over 1 month to remove the toxic chemical smell from furniture with all doors and windows open. My wife who suffers allergies could not stay in the same room as furniture. It makes you wonder what chemicals are used on their products as on a subsequent delivery the driver told he heard reports of customers being told to put sofas outside while they degassed from chemicals. Overall a terrible experience and would not recommend Nick Scali to anyone.

I purchased a lounge from Nick Scali less than 6 months ago, and unfortunately the experience has been extremely disappointing. We have already had three repairs, and now a fourth repair is required — which is unacceptable for a product of this price and supposed quality. This repair process have been going since March. I emailed the Customer… Read more

Care team on 21 May and received no response. I followed up with a phone call on 1 June, only to be told an inspector would need to come out, which I declined. At this point, a brand-new lounge should not require repeated inspections and repairs — it should simply work as intended. In addition, the repair process has been frustrating, requiring me to take time off work multiple times, with no clear appointment windows provided. Nick Scali lounges are not cheap, but based on my experience, the quality and customer service do not match the price. I expected far better durability and after-sales support.

Had Frank come to review operation of our new couch which functioned differently on the left vs right side. He quickly understood the issue and had parts on hand to resolve. Was prompt, advised of arrival time prior and was careful and tidy in his work. Great service! Show details ·  1