Nike
352 reviews
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- Very large
I was gifted a pair of Nike running shoes so I have NO receipt. Out of curiosity I checked the value of the shoes online. They cost about AUD280. Within one year the soles started separating from the shoe uppers and the heel supports collapsed. I took the shoes to a Nike dealer. Explained my problems and showed the representative the shoes. He… Read more
asked me for my receipt. I explained I didn't have one as the shoes were a gift. He apologized and said he couldn't help me without a receipt. End of story! I have since compared the service of a Temu $21 shoe. The Temu ones were of superior quality! :( Rather than buy a pair of overpriced nasty Nike shoes I ordered another pair of Temu shoes.... They were $11.40 (the $21 pair from before on special) and I expect better service from these than Nike can EVER supply.... I have used the Temu shoes for 5 hour walks that the Nike shoes couldn't survive....
Revolution 7 Unfortunately, I’ve had a very disappointing experience with the Nike Revolution 7. The shoes developed a noticeable clicking sound every time I walk, which is extremely annoying and makes them feel poorly made. For a Nike product, I expected much better quality and durability. The clicking is particularly frustrating because it… Read more
happens with normal walking and makes the shoes uncomfortable to wear in public.
I wouldn’t expect this kind of issue from a reputable brand like Nike, and it has seriously affected my confidence in the product. I would not recommend the Revolution 7 based on my experience.
Customer service is crap. You go around in circles and then you are offered a refund for shipping via reimbursement after your purchase as a goodwill gesture when you qualify for free shipping. I then received a follow up email that has come from a no reply email account so I can't tell them I still have the same issue.
Reviews with attachments
Please looking I upload photo and video this is Nike hahaha shos what is this Please I need my money back if you guys not return my money I complain your company thank you Show details
Bought for work, broke quicker than a $30 pair – I bought a pair of air force Max's for work. Advertised as running shoes for athletes, I thought that these would last 10x longer than cheap shoes, justifying the price. After 3 months, the air pocket in the sole split, in both shoes, making me squeek as I walked, leaving me embarrassed daily, and making me hate the brand. Never buying Nike's for performance ever again. Pretty shoes, but shocking performance.
- +1
Excellent service from Nick! Employee number: 669936. Went above and beyond and I love my new shoes! Show details
- +4
Dear Nike Cannington Store Manager / Nike Customer Care, I am writing to formally raise a complaint regarding a pair of Nike Vomero 18 shoes that I recently purchased from the Nike Store at Cannington, Perth, Western Australia. I have been a long-term Nike customer and regularly purchase Nike footwear for walking and running. I also own several… Read more
pairs of Nike shoes, including the Air Winflo 10 and Quest 5, which I have used regularly for approximately a year without experiencing any similar problems.
Unfortunately, my experience with the Vomero 18 has been completely different.
After wearing the shoes for normal walking, I developed bruising on both of my feet along with a noticeable pinching sensation and increasing pain. Initially, I thought the discomfort might simply be due to the shoes being new. However, after wearing them again, the bruising became worse and the shoes became increasingly painful and uncomfortable, particularly during longer walks.
This is not simply a matter of preference or deciding that I do not like the shoes. The footwear has caused a physical injury/discomfort during its normal intended use, and I consider this to be a significant issue with the product.
I appreciate that the shoes have been worn. However, it was only through normal use that I was able to identify the problem. A short test inside the store could not reasonably reveal that the shoes would cause bruising and significant pain during regular walking.
Under the Australian Consumer Law, products must be of acceptable quality and reasonably fit for their ordinary purpose. In my circumstances, I do not consider these shoes to have met those consumer guarantees, as they have caused bruising and significant discomfort when used for their intended purpose.
I am therefore formally requesting a full refund of the purchase price, rather than an exchange, replacement or store credit.
I am happy to provide my original receipt/proof of purchase, photographs of the shoes and photographs showing the bruising on my feet. I am also happy to return the shoes to the Cannington store for inspection if required.
I have always regarded Nike as a premium and trusted footwear brand, which is why I was particularly disappointed by this experience. I hope Nike will deal with this matter fairly and resolve it promptly in accordance with my rights under Australian Consumer Law.
Please confirm the next steps for processing my full refund.
I look forward to your prompt response.
Kind regards,
Sukhjinder Pal Singh Perth, Western Australia
I bought these shoes for my son specifically for running, the amount of money spent on these, you'd think it's a top quality product!!! Unfortunately they are not, they are a complete waste of money, wearing them for the first time, running around a grassed oval, both air bubbles blew out, the shoes now have no cushion no support and are ready… Read more
for the bin.. after countless attempts to either exchange or refund us we continue to hit a brick wall.. with no response from the company
What a waste of $360.. this will be the last time in 18 years that I will purchase from this Website.. to say I'm disappointed is an understatement
Latest follow-ups
Bought a pair of NIke shoes from rebel sports,I have worn them 3 times to the gym and the left shoe started clicking when I walk tried to return them or exchange the left shoe and was told because there was nothing visible on the shoe they could not help me, so much for quality from a big brand so disappointed with the brand. Show details
Follow-up · The shoes were comfortable but the clicking got worse after wearing them more. I can't wear them at gym or anywhere else. Nike sent a email saying they will better next time. The customer service was trash never going back
I had an AF1 voucher, I went to use it before expiry, but the store I received it from had shut down. I went to another Nike store, but they said that it was not the same Nike store?? And the voucher could not be redeemed there. Emails back and… Read more
forth saying that they would resolve the problem...then after the due date "Sorry we cannot help as the voucher has expired.." They wouldn't honour the voucher. Totally unfair business practice. It feels like a David-and-Goliath situation, where a large corporation is disadvantaging an individual customer by refusing to honour what was promised.
Follow-up · A big company that doesn’t care about the little guy...A total lack of corporate accountability
Positive reviews
Quite good – Some stuff is often damaged or can have little details which are often defaced Show details
Great service – Ordered from nike.com/au I was worried because of the bad reviews but i got Fast delivery and great quality of shoes.
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Online help service – Was speaking with Lex. Great help and a loverly person. Great name, and even said goodnight to me. Love that. Thankyou Lex (Needs a pay rise) Show details
Negative reviews
Shoes fell apart in 6 weeks. It is impossible to actually speak to anyone on the phone for Nike. When you finally do get through the ridiculous AI assistant you are disconnected. Show details
Shoes for the price are so uncomfortable compared to cheaper ones they are pretty crap usually
After about 6 months of daily use as a pair of school shoes the "leather" on the front and front sides of the shoe started cracking, exposing the underlying white padding. I decided return my son's shoes to the Rebel where I bought them from. I was told by Rebel that the shoes are older than 6 months so I had to claim from Nike. I know of someone… Read more
else with the same pair of shoes who had the same issue. Nike at first refused to accept warranty claim despite their warranty policy. They said I need to claim from Rebel. I told them Rebel that passed it onto them. After much back and forth and sending many photos I was offered a discounted "one time" claim from Nike. They first wanted short change me for the store credit I had used for the purchase but after some haggling i was refunded the full amount I paid. What I cannot understand is that Nike has a warranty policy on their shoes (https://www.nike.com/help/a/shoe-warranty) However, I was informed that this would be treated as a “one-time” warranty claim only, so I would not be able to have a warranty claim for another pair of Nike shoes. That's poor form for a brand like Nike. Their quality isn't really what it's made out to be based on another pair of shoes I have.
Recent reviews
My only snkrs win And somehow it gets lost in transit after i aggressively had to follow up multiple times Now their solution was a refund and a 20 off code that makes you buy more stuff from them and you cant use it in all products “not as a means of compensation” hahahahaha what a fraud joke the need to be investigated
The chat service had me speaking with ‘Nike Athlete” on more than one occasion. Unfortunately this “NA” is a liar and repeatedly said delivery would be made on the day promised as I paid for expedited delivery. No delivery and days later the package remains in the city of origin, a different state to me. My son’s BDay present is in the ether and… Read more
my hope to get any time soon has vanished.
They, in their words, “proactively” would refund my expedited delivery charge. Happy days!
Actually, sad, frustrating, angry and disappointing days waiting for a delivery that may come before next Christmas. A deceptive company and best to buy through Amazon.
Extremely disappointed with the quality and service from Nike lately. The shoes I bought were terrible quality — nothing like the standard I’ve trusted for years. I returned them over a week ago and still haven’t received my refund. The customer service and turnaround time are unacceptable. I’ve been a loyal Nike customer for years, but after this… Read more
experience, I won’t be buying from them again — and I’ll also be switching brands for my kids’ shoes.
- +2
Terrible. Absolute waste of money. Uppers have completely come apart from the soles within a few months of purchase. Nike refused warranty claim, not what I would expect from Nike $170 shoes Show details
We are sorry for that maybe next time you will really get what you want
Nike cant do it! Company cannot fulfill orders within their stated timeframes- one week after ordering and past original stated delivery date, online orders status states "preparing order". Gives no idea of when and if order will arrive. Do not order if you want to recieve your order in a reasonable time. No communication re status of order.… Read more
Communication via website full of nonsense rather than action. Promised emails do not arrive. Never will order via website again.
We will look into it sorry for the bad experience you had on our side .
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Unfortunately, Nike’s customer service and product delivery are far below what you’d expect from a brand of this size and reputation. Sadly, this isn’t the first time I’ve had issues. I placed an online order, and it simply disappeared for days. No one could tell me where my package was, and I received no communication at all—not even a single… Read more
email update about a delay or issue.
Every time I reached out, I received the same generic responses, with no real effort to solve the problem. It’s incredibly frustrating and disappointing.
Nike seriously needs to improve its customer support and logistics. The service I’ve experienced is well below standard, and it makes me think twice before ordering from them again.
Please so send and email our account we will definitely look into it.
Overpriced Garbage quality! I bought a $55 black singlet with the Just Do It logo on the front. 2 washes and the print has started to crumble off like chalk. They can stick their crap up their backsided! Just do that u rip off scum! Show details
Sorry for the bad experience it wouldn't happen again.
Do not buy from their online store. Possible scam. Sent 2 pairs of shoes back that the sizing was off, i have plenty of nike shoes and never have issues with the size i bought. I sent them both back for a refund. I paid through paypal and they have "processed" the refund, but i have not received any of the money. I have had plenty of paypal… Read more
refunds before and paypal notifies you when they have received a refund. So dodgy, would not recommend. Ive opened a dispute with paypal and judging by all the other negative reviews, they are a company to avoid.
Please do send us the details we will definitely look into it.
Defective Product and Appalling Customer Service – Avoid – I bought a pair of Nike TNs from Foot Locker as a Christmas gift for my son, only to find on Christmas Day that the shoelaces were of completely different lengths. This basic quality control failure is bad enough, but the shocking customer service that followed has ensured I’ll never purchase from either company again. Foot Locker flatly refused… Read more
to provide replacement laces, insisting the entire pair of shoes had to be exchanged. Nike was no better, directing me back to Foot Locker and refusing to send replacement laces themselves. Both companies seem to think wasting my time and leaving my son without his shoes for weeks is acceptable.
This situation is beyond frustrating. These shoes were one of the last available in his size, and my son now faces the prospect of losing them entirely because neither company can take responsibility for such a trivial fix.
For brands that claim to deliver "premium" products and service, this has been an absolute joke. If they can’t even provide something as simple as replacement shoelaces, they don’t deserve your money. I will be avoiding both companies in the future.
I'm so sorry to hear about the frustrating experience you've… Read more
Poor customer service – Terrible customer service. I didn’t receive my order and got told I would have to wait a week despite our cameras showing that there was no delivery made to our address on the date they claimed the order was delivered. Very disappointing service as it’s a Christmas gift that will not be received on time.
- +1
Poor manufacturing – Brought my 8yo Nike Air Max 90's for his birthday, as he just had to have them. It was his birthday, so yes let's treat him. Well fast forward not even two months and the toes of both of the shoes began to become unravelled. Attempted contact with Nike, who said that I needed to go directly back to the retail store, who of course have a 30 day… Read more
return policy on defects. Well this is a manufacturing issue in my eyes (as is evident in the photo's too), poor workmanship to be exact and reading these other reviews, seems to be a common complaint!
Do better Nike! We pay a small fortune for these shoes and it's deplorable that they don't wear out, rather fall apart well before they are well worn!!!
- +1
just lost $100 on Nike website – I recently bought many shoes from Nike 5 days ago, and now 3 pairs of them is further 25% off. Unfortunately, customer service refused to match the price, and he/she is not patient at all. It is unfair as a loyal customer, and I am very disappointed.
Shoes fall apart after 3 months – What ever happened to Nike shoe quality? I grew up wearing Nike shoes and they were durable, long lasting, and washable. Now, they are a shadow of their former self. I could only describe the durability of Nike shows today as being the equivalent of something you would buy from. $2 shop. I got a $270 pair recently and they’ve already started to… Read more
fall apart. The back bubbles have popped on both shoes, and they both have the tread coming apart in the exact same area. I don’t wear these shoes everyday, so saying it’s wear and tear would be dishonest. It is very evident that Nike design their shoes to fall apart quickly in the hope you’ll go and purchase another pair. It is absolutely disgraceful, and the Nike brand has no shame. After 40 years and over $50,000 spent on Nike shoes, I will never again purchase another pair. I would strongly recommend that people buy another brand. Nike today is a shell of its former self .
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Sorry for the bad experience we will to look into it next time.