Nike

Shoes fell apart in 6 weeks. It is impossible to actually speak to anyone on the phone for Nike. When you finally do get through the ridiculous AI assistant you are disconnected. Show details

After about 6 months of daily use as a pair of school shoes the "leather" on the front and front sides of the shoe started cracking, exposing the underlying white padding. I decided return my son's shoes to the Rebel where I bought them from. I was told by Rebel that the shoes are older than 6 months so I had to claim from Nike. I know of someone… Read more

else with the same pair of shoes who had the same issue. Nike at first refused to accept warranty claim despite their warranty policy. They said I need to claim from Rebel. I told them Rebel that passed it onto them. After much back and forth and sending many photos I was offered a discounted "one time" claim from Nike. They first wanted short change me for the store credit I had used for the purchase but after some haggling i was refunded the full amount I paid. What I cannot understand is that Nike has a warranty policy on their shoes (https://www.nike.com/help/a/shoe-warranty) However, I was informed that this would be treated as a “one-time” warranty claim only, so I would not be able to have a warranty claim for another pair of Nike shoes. That's poor form for a brand like Nike. Their quality isn't really what it's made out to be based on another pair of shoes I have.

I had an AF1 voucher, I went to use it before expiry, but the store I received it from had shut down. I went to another Nike store, but they said that it was not the same Nike store?? And the voucher could not be redeemed there. Emails back and… Read more

forth saying that they would resolve the problem...then after the due date "Sorry we cannot help as the voucher has expired.." They wouldn't honour the voucher. Totally unfair business practice. It feels like a David-and-Goliath situation, where a large corporation is disadvantaging an individual customer by refusing to honour what was promised.

Online help service – Was speaking with Lex. Great help and a loverly person. Great name, and even said goodnight to me. Love that. Thankyou Lex (Needs a pay rise) Show details

Great Shoe, have bought 4 pairs! – The Nike online store is a great way to browse and purchase your favourite products. They also have a free return policy and exchange program. I have bought 4 pairs if the Nike Renew runners, and couldn't be more thrilled with how this purchase has turned out.  Show details

Great website!! – my daughter made her own Nike shoes and it only took 2 weeks to get them delivered, she loved them, the only thing was the size chart was out on the site so had to return for a refund, she then ordered another pair right size this time, will buy from them again, you can even use the shoes for 60 days and if you do not like them can send them back for a full refund.

My only snkrs win And somehow it gets lost in transit after i aggressively had to follow up multiple times Now their solution was a refund and a 20 off code that makes you buy more stuff from them and you cant use it in all products “not as a means of compensation” hahahahaha what a fraud joke the need to be investigated

The chat service had me speaking with ‘Nike Athlete” on more than one occasion. Unfortunately this “NA” is a liar and repeatedly said delivery would be made on the day promised as I paid for expedited delivery. No delivery and days later the package remains in the city of origin, a different state to me. My son’s BDay present is in the ether and… Read more

my hope to get any time soon has vanished.

They, in their words, “proactively” would refund my expedited delivery charge. Happy days!

Actually, sad, frustrating, angry and disappointing days waiting for a delivery that may come before next Christmas. A deceptive company and best to buy through Amazon.

Extremely disappointed with the quality and service from Nike lately. The shoes I bought were terrible quality — nothing like the standard I’ve trusted for years. I returned them over a week ago and still haven’t received my refund. The customer service and turnaround time are unacceptable. I’ve been a loyal Nike customer for years, but after this… Read more

experience, I won’t be buying from them again — and I’ll also be switching brands for my kids’ shoes.

Nike cant do it! Company cannot fulfill orders within their stated timeframes- one week after ordering and past original stated delivery date, online orders status states "preparing order". Gives no idea of when and if order will arrive. Do not order if you want to recieve your order in a reasonable time. No communication re status of order.… Read more

Communication via website full of nonsense rather than action. Promised emails do not arrive. Never will order via website again.

Overpriced Garbage quality! I bought a $55 black singlet with the Just Do It logo on the front. 2 washes and the print has started to crumble off like chalk. They can stick their crap up their backsided! Just do that u rip off scum! Show details

Do not buy from their online store. Possible scam. Sent 2 pairs of shoes back that the sizing was off, i have plenty of nike shoes and never have issues with the size i bought. I sent them both back for a refund. I paid through paypal and they have "processed" the refund, but i have not received any of the money. I have had plenty of paypal… Read more

refunds before and paypal notifies you when they have received a refund. So dodgy, would not recommend. Ive opened a dispute with paypal and judging by all the other negative reviews, they are a company to avoid.

Defective Product and Appalling Customer Service – Avoid – I bought a pair of Nike TNs from Foot Locker as a Christmas gift for my son, only to find on Christmas Day that the shoelaces were of completely different lengths. This basic quality control failure is bad enough, but the shocking customer service that followed has ensured I’ll never purchase from either company again. Foot Locker flatly refused… Read more

to provide replacement laces, insisting the entire pair of shoes had to be exchanged. Nike was no better, directing me back to Foot Locker and refusing to send replacement laces themselves. Both companies seem to think wasting my time and leaving my son without his shoes for weeks is acceptable.

This situation is beyond frustrating. These shoes were one of the last available in his size, and my son now faces the prospect of losing them entirely because neither company can take responsibility for such a trivial fix.

For brands that claim to deliver "premium" products and service, this has been an absolute joke. If they can’t even provide something as simple as replacement shoelaces, they don’t deserve your money. I will be avoiding both companies in the future.

Shoes fall apart after 3 months – What ever happened to Nike shoe quality? I grew up wearing Nike shoes and they were durable, long lasting, and washable. Now, they are a shadow of their former self. I could only describe the durability of Nike shows today as being the equivalent of something you would buy from. $2 shop. I got a $270 pair recently and they’ve already started to… Read more

fall apart. The back bubbles have popped on both shoes, and they both have the tread coming apart in the exact same area. I don’t wear these shoes everyday, so saying it’s wear and tear would be dishonest. It is very evident that Nike design their shoes to fall apart quickly in the hope you’ll go and purchase another pair. It is absolutely disgraceful, and the Nike brand has no shame. After 40 years and over $50,000 spent on Nike shoes, I will never again purchase another pair. I would strongly recommend that people buy another brand. Nike today is a shell of its former self .

Nike no more – Anyone purchasing products from Nike may wish to reconsider. I purchased running sandals, only worn a couple of times, strap completely broke off. Couldn’t be repaired. Soles as new, obviously a manufacturing fault. After consulting Nike I was informed they would not replace as they were purchased at a non retail outlet (still Nike) still a… Read more

sport store, (won’t mention names). Also bank statement unavailable (paid cash). Be warned they don’t stand by their products.

Worst experience ever – I’ve always been a Nike customer, but never had such a bad experience with any brand before. Bought a pair of Jordan’s for my husband on Nike website on 13/8. It was supposed to be delivered in 7 days (paid $10 delivery fee). Since 20/8 it’s stuck in their facility hub (which is 10 minutes from my place) and I didn’t get other updates in the last… Read more

2 weeks. Already tried to contact support by message, online and by phone and nothing changed. The lady in the phone said I would get an update by email… and I’m still waiting for that. His birthday is today, so I got some other gifts just so I’m not empty handed. But I feel extremely frustrated. Want an advice? Don’t buy from their website!