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Bought a pair of standard black work heels at Sydney airport for a business trip to Perth. Wore the shoes only indoors 3-4 times when I could feel the heel had snapped. I emailed customer service and never heard back. Bought two more pairs as they were on sale at end of year. Again, I only wear these indoors at my office, on carpet. 3-4 weeks in,… Read more
the heel has snapped on my black pair. I will never buy these shoes again. I have a pair of H&M heels, probably 5 years old at least and the heels are still perfect.
Very poor material. Within only a few times wear this happened to this shoes although i have a vert thin feet not a bulky feet!!!! . I took them back and they said it's a wear and tear !!!! With only a few wear ???????? Show details
Horrible – Bought a pair of loafers thinking that a price tag of over $150 would be a guarantee of leather shoes. When I realised and took them back the grouchy assistant wasn’t interested when I said I can’t wear non leather. I can’t believe so many of the shoes there are non leather at LEATHER PRICES! They seem cheap and nasty! Wish I’d checked the material before I paid.
Cute and Comfy – Bought a new pair of shoes from Nine West and it is the most comfortable pair ever, nicely cushioned and the most adorable pair of kitten heels. Definitely a fave!
Poor customer service. Shoes bought 5 mins before were not refunded – I was after leather upper shoes and the sales lady said that all their shoes were upper leather. When I selected a pair, she said that they were not upper leather. The ones I chose she assured me they were leather. In any case I bought the shoes, left the store with them on for no more than 5 mins and they were really hurting. I looked online and… Read more
it said man made She refused to refund the shoes and said they were damaged. I have a photo to prove otherwise. She said for me to come back, which I didn’t have time for as she would not give me a number to call. So I found the customer service number online and called. Guess what, because I wore them for 5 mins she too would NOT refund them. They were not damaged at all. I was angry, late for work and thought what terrible customer service. I’m appalled and disgusted in what a stores policy says to actual common sense. They have not got repeat business and I would definitely recommend not buying from them.
Bad management – Bad quality product, staff overwhelmed. The state manager came and finish the manager in the spot. Very toxic and not friendly for customers. Retailers like that should not be supported by customers. Show details
Very bad overpriced shoes – Terrible shoes, only worn for 5 minutes and cut into the back of my legs. Was not allowed to return for exchange of size or store credit even though I literally wore it for 5 minutes as they claim it’s worn. Was asked what to do with shoes, they said to give it away. Wasted a good $100 on these. Asked customer service on what I could do, all they said was they appreciate my feedback. I advise to stay away from this brand and save your money.
Cheap quality overpriced shoes – I purchased a pair of red 'Lalin' shoes for AUD 100. Initially, I was satisfied with both the color and fit. However, after wearing them just once to church, I was let down. Within 1.5 hours, the color rubbed off onto the sides of my feet, and the leather at the tip started peeling. I'm so disappointed with the cheap quality of these shoes. They… Read more
can’t be returned since it’s on sale. But if you look at their website, most of them are heavily priced up and then labeled as ’sale’ with a discount offer. Absolute rip off and cheap tactics to sell their low quality products.
Worst shoes – Purchased 2 pairs of shoes, same style, one in black one in light tan at metcentre store. After JUST 4 months the heels break. After showing the afterpay purchase with dates and amount and visibly see that its from nine west, they still won't replace them. Useless. Show details
Uncomfortable – I bought the pointed patent flats and they are so uncomfortable. They are killing my feet within a few minutes of walking. Awful Show details
Shoes are awful – Bought two pairs of sandals at Birkenhead Point. Asked if both were leather, told they were, they’re not. They’re super uncomfortable and the tan ‘leather’ has scuffed disgustingly after wear. Not sure what to do with this $140 worth of junk now. Show details
Poorest quality ever – I have worn these sandals only three times, on occasions where I was mostly sitting at the table. I walked very little and for very short distances, just from the nearby restaurant parking lot to the table. The sandals were not cheap but were very uncomfortable and I think the pictures speak for themselves about their poor quality. I also had to… Read more
throw away a pair of loafers that I had bought from the same brand, which were also uncomfortable. I will never buy Nine West shoes again.
Extremely poor quality bags peeling and flaking! DON'T BUY!!! – Bought a faux leather bag from Nine West couple of months ago, just before Christmas, purely because of the great design. I took it out of my wardrobe yesterday and to my shocking surprise by the end of the day the bag started peeling and flaking. I applied a black permanent marker to the peeled parts today so I can at least wear it twice :(… Read more
....well, before it goes into the garbage bin! The cost was $149.95. So it's not a cheap bag. I could have bought a good leather bag for the same amount. It had never ever crossed my mind that Nine West would use extremely poor quality material for their bags. NEVER EVER AGAIN ANYTHING FROM NINE WEST!!!
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Toe of shoe worn after four wears -apparently it was my fault – Purchased some pointed ballet flats from the Met Centre Sydney city store on 25 November 2022. Wore them about four or five times to the office. The points of the shoes were significantly worn after those wears (See Exhibit A in picture attached). When I tried to return said shoes to the Met Centre Sydney store on 9 December I was advised by the… Read more
Store Manager that she would not accept the shoes because this was "ordinary wear and tear" after wearing the shoes on four of five occasions. Further, the Store Manager was of the view that: (a) I may have been kicking things and that created the wearing and tearing (for the record, I work at a desk in regular office - not a construction site); or (b) it may be the way I walk (again for the record, I walk like a bog standard human. Were I in the habit of busting out Rudolf Nureyev style pirouettes on my morning commute, that may explain things - but alas Nine West I am not). Now compare said ballet points in Exhibit A to Exhibit B being the pointed shoes I purchased from Nine West in June 2022 and have worn, I'd say, more than 80 times. The points of the shoes in Exhibit B are slightly faded but not really noticeable and nothing you wouldn't expect after that many wears. So I ask you Nine West, really? You really think it's my fault?
Faulty Shoes – I purchased a pair of black slingback shoes and the left shoe strap is too long and I cannot wear the shoes as they have made them too long. Ninewest customer service will not admit that the shoes are faulty and refuse to give me any sort of compensation. Worn only once for 10mins. Show details
AFTER 6 MONTHS THE HIGH HEELS WAS BROKEN! – I can't stress enough about the product. I've been trying to fix the top piece more than 3x times and apparently the problem was from the shoes's pitch itself. I was very disappointing about that! It's pretty expensive shoes, pretty comfortable to wear but poor quality. The toplines also busted and pitch slack slowly. I tried to get warranty but… Read more
the staff from the nine west store at Wynyard said,m no guarantee for the shoes. I AM NOT RECCOMEND TO BUy NINE WEST HIGH HEELS SHOES ANYMORE. i ALREADY THROW IT AWAY! WEST OF MONEY.
Quality had become exceptionally poor – Bought white sneakers . Worn absolute max 20 times in normal dry, clean conditions and the soles came away from the shoe! Bought $200 black boots and the black paint flaked off the heels after a few wears revealing white plastic. Bought tan sandals that snapped after one season. For years I have bought all my shoes from 9 west because you could trust the quality but not anymore. Show details
Very disappointed – I bought 3 pairs of Nine West boots from a department store a few months ago. I have only worn the knee high boots twice and the leather has torn in the top of the shoe. The slightest scuff and the leather practically peels off! These boots cost me over $300 and I expected them to last years. I took them back to the store and the Nine West… Read more
representative refused to do anything stating it was wear and tear. I have bought $50 school shoes that lasted longer than these. The other boots are also tearing at the slightest scuff. You would expect to be able to clean and polish leather boots. I will NEVER buy this brand again. I used to love this brand but have been let down by the quality and the customer service of the Nine West representative.
Horrible quality for expensive prices – I bought a pair of silver heels that went from $159 down to $79 four years ago. Never been worn outside. The first time I wear them the lining inside the shoe is peeling. Stay away from this brand! The heels look good but the quality is the worst I have ever seen. Show details
Nine West Refund policy is appalling – The colour of the sandals that I purchased clashed with my dress so I asked for a refund but because I bought the shoe when there was a 20% discount promotion I was denied a refund. Very poor policy Nine West! I will never shop with you again as change of mind is not allowed. I will continue shopping with reputable companies with reasonable return/refund policies and yours is not one of those. Very disappointing Nine West.....
Dangerous stick-on (NOT so) anti slippery sole – Store assistant suggested that i should get a pair of stick-on anti slip sole for my new flats, so I did. The sole has lost its grip in one week, and my new flats become VERY slippery. I couldn't walk on carpets without slide a little. The return/repair process for it was a nightmare, had to put up with rude store manager at Met Centre Sydney. I will think twice before buying anything from them in the future
Terrible costume service – I’ve been forced to have a freaking gift card instead of full refund. Because I’ve been given wrong information. Hate them and never back again. Terrible terrible terrible costume service
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Used to be fantastic now quality is terrible – I have been a Nine West fan for years and my favorite go to work pump Martina I have brought numerous times. Unfortunately the last pair will be my last, not only has the price gone up considerably but the quality has gone down considerably. Now my latest Martina pumps have only lasted 4 months, and the lining is terrible very sweaty smelly… Read more
feet, much worse than previous! Such a shame as I love the style but will be looking elsewhere going forward.
Nine West store in DFO South Dwarf Melbourne – I visited the Nine West store in DFO South Dwarf Melbourne on the weekend. The glass door was shut exactly 10 min before store closing time. Customers were served inside. I knocked at the door and the store 'assistant' told me they were closed. I prompted her that there are still 10 min before closing tme. I urged that I desperately needed shoes… Read more
and I was definitely buying, but she turned her back at me and would not respond to my further few knocks at the door. Their loss. I rushed to Sandlers where I spent $700 on 2 pairs of boots and I was out the door in 5 min. I don't think I will return to your store again and I will certainly be very vocal about my experience. Customers need to know what treatment they may face.
Complete disintegration of the inside of my beautiful leather boots!!!!! – My beautiful leather boots hardly ever worn due to living in NTH QLD are perfect showing absolutely no sign of wear BUT the inside of the boot has been lined with some hideous inferior product which has completely disintegrated! They cannot be worn the substance is sticky pale brown and sticks to everything, feet, shower, carpet. I’m devastated. My 35 yr old RM Williams riding boots are still in perfect condition!!! Show details
Terrible customer service and loosing sales – I went to Birkenhead store today and had three shoes to try on, when asked a customer service assistant to help she said to wait, while menawhile there was three assistants helping one person. How rude, left the shoes and walked out. Lost my sales and won’t be back! Show details
Bad Customer Service! Low quality shoes – My high heel broke while I was at work.I went to the Nine West shop in the city and all I can say was a terrible customer service.They knew I could not leave the shop without shoes so they suggested 2 options : Refund and to take my old shoes.I did not have any other shoes to wear so they knew that and wanted me to buy new shoes at full price.Then… Read more
I had to talk to their state manager to get a 20% discount for the new shoes I had to buy and finally I bought shoes which were twice as much expensive than the shoes I returned.It is so sad to see their manager Leona treated me with disrespect and threatened that she will call the security and remove me from the shop because I was ‘Aggressive’ and actually she was very rude to me. Dear Nine West : I can assure you that this is the last pair of shoes I will be getting from you! You are disrespectful towards your customers and you should be ashamed of it! You lost a very loyal customer!
Bought Some cute flats from Myers, didn’t last a day – On Friday I bought some ‘Variable’ flat sandles in light pink from Myers. They were cute & sparkling and the sales assistant said they were leather too! But now looking at their website they are made of material. Lesson:never trust the sales assistant. So today-Monday I wore them for the first time to work and the bottom of the left shoe came… Read more
unglued and flapping around. Of course I never kept the receipt and after checking out their returns online it said you need a receipt so I ended up going to my cobbler and he glued it on for $12. Fingers crossed the right shoe doesn’t do the same. Just thought it so weird that a good brand like Ninewest couldn’t last 3 hours. Hopefully it’s a one off.
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