Nirvana Beauty

Quick delivery – I placed an order online for a cleanser and moisturiser. It arrived so quick, delivery said it would take 5 business days but I actually recieved it within 48 hours. Thank you im impressed Show details ·  1

Amazing – My experience with Nirvana has been nothing but positive. Everyone has been extremely lovely, however the stand out for me has been Hayom. I have received 5 treatments of laser hair removal and Hayom is by far the most thorough which has left me with the best results. She is also great with conversation and makes it a really comfortable experience . I could not recommend the treatment and Hayom more. Show details ·  1

Great service – I’ve had a great experience in Nirvana Beauty Miranda, very professional therapist Maha really qualified laser therapist and treats her customers with dignity I highly recommend this clinic very professional.

Blond hair laser removal – Hi. Would love to know people’s experiences with the blonde hair laser removal. I had it around 4years ago and at least 20sessions and it did not work. Want to know any positive or negative experiences with this laser. Thanks Show details

Do not ever go to nirvana beauty clinic – Do not ever consider nirvana beauty they will steal your money you can't even call the head office what kind of illegal business is this a current affair is definitely going to know about this ill will make sure this business will suffer people need to know the truth I also contacted fair trading Show details

LYING AND THEIVING COMPANY – They will lie to you and take your money! And they accuse you of being in the wrong. Dont be fooled by these rip offs! Service is patherically low and they are not polite towards people of colour (this is my direct experience).

I had the most incredible oxygen facial at Nirvana Clinic and I honestly can’t stop raving about it. My skin has never felt so fresh, hydrated, and glowy — it was like a reset for my face! Miriam is absolutely amazing. From the moment I met her, I felt so at ease. She’s warm, knowledgeable, and has this really calming energy about her. She… Read more

explained everything so clearly, made sure I was comfortable the entire time, and tailored the facial to exactly what my skin needed.

The oxygen facial itself was next level — gentle, soothing, and so effective. My skin looked instantly brighter, clearer and more awake, I genuinely walked out feeling like a new person.

If you’re thinking about treating yourself, do it. Ask for Miriam — she’s a total gem. Couldn’t recommend her or Nirvana Clinic more!!!

Relaxed and best results – So happy with my eye brow wax today! Every person there is incredibly trained so I never have to worry who’s available. I just say what I absolutely need and they do it! 10/10 service every single time

Amazing experience – Loved the experience and service can confidently say best laser clinic I’ve been to hands down, i recommend to all my family and friends Show details

DO NOT USE! terrible service & they will steal your money! – Staff are rude, head office is even worse and prove zero support. if i could leave 0 stars I would. one of their stores closed down. i tried multiple time to contact head office and the only response I received it that they dont have my money, the store does. nothing further...they just keep ignoring me. Filed a report with fair trading! Take note of all the negative reviews on here...it says something about this company.

NEVER AGAIN – Bad experience, not friendly, freezing room, bright lights, no calming music, tiny bed so could not flatten my legs. The quickest express facial I have had in my life. Cluttered tiny room. To not implicate other salons, this one was at Eastgardens.

Fantastic Results – I had 5 sessions of MM slim treatment on my stomach and am so happy with the results. My stomach is so much firmer and tighter. I feel that it has strengthened my core and boosted my confidence. I recommend this treatment 100%. Could not be more satisfied with the results. Thank you so much Nirvana Beauty for your fantastic service. Highly recommend this place. Show details

Horrible! Dont waste your money – Dont waste your money at nirvana, especially the prepaid treatments. The text message reminders arent sent so if you accidentally miss just one appointment your prepaid payment is forfeited with no credit transfer (yes just one-talk about repeat business!). Treatments are a total waste of time with no results and the therapists (if you can call… Read more

them that) are more worried about selling product and getting you to fill in the questionnaire (that they dont even read) than they are actually doing your treatments. Also, dont question anything youll be referred to head office with no reply and made to feel like a horrible person! Disgusting customer service.

The worst facial I have ever had! – I have been having facials for over 45 years now so believe I am knowledgeable on what's involved and what to expect. My regular beautician has just had a baby and has cut back on her hours so I am looking for a new therapist as I work full time and the hours my therapist works don't fit in with my schedule. I decided to try Nirvana at Baulkham… Read more

Hills. This was a big mistake! The facial was dreadful! All that was done was a cleanse, scrub and mask. My neck was massaged and my arms but my face was left alone. The bright lights were kept on during the whole process and when my face was cleansed, my eyes were left behind! I had come straight from work so was still wearing make-up including eye shadow and mascara - this wasn't touched. My appointment was for 7pm and I arrived on time. The therapist was finishing off a sale and then when finished handed me a form to complete - I had already completed an extensive questionnaire on my first visit 2 weeks previously. I was told I have to fill in the form every time I attend so I dutifully filled in the form. I was shown to the room, got undressed, hopped onto the bed and waited. The therapist came in and began by cleaning my face - didn't touch my eyes, then a facial scrub, again leaving the eye make up intact. Then a mask with a fluttery neck massage, another mask and the eye make up still there, with an arm massage. The lights were not dimmed and neither was an eye shade placed over my eyes. The mask was removed and some creams put on with the question "do you want any add ons?" I said 'No". am I sure I don't want a collagen mask? Nope, I just want my make up removed completely and a decent massage under a vaporzone! She finished the treatment with a big smile and asked "how do you feel?" I told her honestly it was the worst facial I have ever had - why is my eye make up still there? All I will do now is go home and remove the make up and put on creams which is exactly what she did. Her response was "but I did a lovely massage of your neck and decolletage" well, that is a matter of opinion because the massage was dreadful and the cleansing and mask I can easily do at home and do a better job. She did offer to clean my eye make up off and do a facial massage - by this stage I was over it! I let her clean my eyes and then had to do a proper job when I got home. The facial massage was fluttery despite me filling in on the form that I like a firm massage. The bright lights were again left on during the process and then the treatment was over. All up I spent an hour there and that included me having the second go at a massage and having my face, including the eyes, cleaned again. She then asked me if I wanted to book again - really??? Why would I pay to do what I can do at home, and better. I have facials on a regular basis to do what I can't do myself and that is massage my face, neck, shoulders and decolletage. All of the other salons I have gone to over the past 45 years use a vaporzone machine, the girl I had been going to used a frimator brush and a vac spray. She also used ionis or high frequency depending on my skin condition. The massage covered my face, neck and arms and while the mask was on she massaged my head. The process took approximately 90 minutes, cost a little bit more than Nirvana, but I walked out feeling totally relaxed and my skin glowing - this was my expectation of Nirvana. Not to have a pedestrian experience and everything to be 'an add on'. I can honestly say it was the worst facial I have ever had and I will never go to a Nirvana salon again.

Average – The customer service was good- the ladies were pleasant , friendly and gentle. Although the ongoing up-selling and constant text messaging not (aka- was up-sold a "gold facial mask" after my procedure which was $100 and I said yes- to which they applied a SHEET MASK!! -could buy a sheet mask for @5- didn't expect that.) I purchased quite a few… Read more

treatments for my pigmentation- and was constantly sold more. I kept believing that it was my skin- until I went to another brand clinic and within one treatment had results- aka flaking off of pigmentation etc. I went back a few times as had pre paid and still no results- they kept telling me I needed more but I saw zero results. I believe this clinics lasers are out of date or old or just not maintained. Needless to say treatments at another clinic provided me with results. Wont use these clinics again.

Terrible and unethical – The store was easy enough to find however I was just there for what I assumed was a free consultation. Sadly not the case and was charged for it even though at no time was the cost of the consultation disclosed to me. Terrible and unethical. I visited the Miranda Nirvana store in January for a consultation for blonde laser hair removal. I was not… Read more

advised there would be a cost as I merely wanted to find our more information about the treatment. The therapist advised me in the consultation that she would like to do a small patch test to show me what it felt like as I had expressed concern about the pain. As I went to leave the salon following the treatment I was asked to pay $50 for the consultation which lasted approximately 7 minutes with one or two zaps of the laser. I was shocked asked why I had to pay and she advised me that this was standard practice. Embarrassed I paid and left the salon. Nothing on the website mentions cost of a consultation. Following this consultation I have received at least 20 text messages to the tune of trying to get business. There is no link to opt out or the opportunity to respond with the usual STOP to be removed from the marketing list. they ask you to call to OPT out. So I have done this and her still receive their messages. Highly unethical and apalling and I will be contacting the ACCC to report this.

I’m so glad that I discovered nirvana beauty – It’s been two years since going to nirvana beauty after my friends had recommended it, I had my full body laser done and I’ve never felt happier highly recommend it Show details

Poor service and bad communication – I was a very happy a customer with nirvana eastgardens for 6 months before this issue the salon the owner is lovely the nurse that did my lips and Botox excellent bought plenty of skincare products prior to this. Unfortunately I decided to try a hifu tretment on my face for lift an skin tightening as at the time I had lost a fair amount of… Read more

weight of my body and my face I was looking flat, I was advised that you will see results within 2 months and to maintain I would have to get the treatment again within two years, no result what so ever nothing absolutely nothing at all. as you can Imagine I was very upset to have spent $1000 that amount of money for no result at all. As time went by friends family were telling me to go back to salon and ask to be compensated somehow for the service that was not provided nor worked. what’s worse months went by I booked an appointment to get my lips done as the nurse definitely knew what she was doing as she is great at her job. I booked it over the phone and then when it came time to do it

Nirvana normally calls to confirm your appointment for the day no call nothing so I chased it up called the salon spoke to a girl she said I had no appointment I know did as it was in my phone and the nurse is at easrgardens on Fridays, that was it my last straw with salon;

Very disappointed never again

Amazing staff and service :) – I have been going to nirvana beauty laser clinics miranda for 8 years now and they have been absoloutely amazing, professional, knowledgeable and friendly. Ive never had a problem with them they are always make you fewl relaxed and at home and they are always 100% spot on with thwir treatments and have all the answers to questions you may have. I… Read more

wouls recommend nirvana beauty laser clinics to anyone! I even got all my friends going there they all love it to male or female!!!

Beware – Be very careful if you get Laser treatment at their Miranda Store they cause damage and the store and company are not interested in you after they have your money nor do they care about the damage that is done to your skin I would not recommend Nirvana Beauty Clinics to anyone Show details

Disgusted – My granddaughter just went to have her eyebrows waxed at Miranda by Susan. She left the salon in tears without having this done as the operator Susan told her how bad her skin was and all the products she was using were wrong. I have spent thousands of dollars at beauty clinics and medical practitioners for her with her problem skin and she is… Read more

very diligent with her cleanliness and morning and evening reviews. All she wanted was her eyebrows waxed and not one of your so called beauticians to tell her how bad her skin is when she already knows, has tried endlessly to fix the problem, and is extremely aware of what she need to do. This woman really needs to practice being non-judgmental before she hurts any other 20 year old.

Luxury and professionalism in one place! – I have been coming routinely for laser and facial treatments for several years. Staff is super professional and knowledgeable. I am always treated with lots of care. Couldn’t imagine going anywhere else!!

Terrible experience – Cosmetic injector left me badly bruised up my face and very uneven duck lips, even worse after so called correction. Now I’m left with numbness and the right side of lips ....and this is a week later. Don’t get sucked into cheap fillers like I did with this place .

So unhappy – Sold 2 dermapen treatment packs with follow up microdermabrasion at Nirvana Eastgardens. The staff suggested the I purchase up to 6 but only able to afford 2. Some confusion with beautician as she thought I had already had the dermapen and was about to start microdermabrasion? After double checking what I was there for, I had the first treatment.… Read more

I told her that I was very nervous about the outcome but she assured it wouldn't be noticeable afterwards- only some dryness would be felt after a few days or so. Staff were all super friendly and nice then. Returned 7 days later to explain that my skin was itchy and covered in pustules and that I was very unhappy and very afraid of continuing any other treatment. I felt that I had had an allergic reaction or that maybe the equipment was tainted?Too fearful of even the follow-up microdermabrasion.In reality I had no confidence in this treatment as they had not been clear or upfront about the possible results and side effects nor did they seem to care. Staff member (manager?) was helpful and said she would call head office for me the next day about a refund even though they don't give refunds. She told she would call me. Another 7 days later I stopped into the store again to ask if we could sort it out. She advised she sent an email to HO but that there was no response- that the person in charge was away. I asked if I could contact HO and would she give me a number or contact? As she wrote an email address she proceeded to tell me that she couldn't see anything wrong with my skin. No actual concern such as - how does it feel? Is your skin still itchy? No, just wanted to tell me from across the counter that my skin was fine. She was being a bit intimidating. Unfortunately the conversation deteriorated when I told her that wasn't the case. I started to get frustrated with her and suggested speaking to a lawyer. Before this I actually thought she would help.At this point she lost her cool and told me to get out, opened the door and shooed me out. An hour or so later I felt awful and wanted to apologise for upsetting her and letting the situation get out of hand. We were both in the wrong but it left an unpleasant taste and I wanted to offer an olive branch. The phone call was a disaster. I was told the I was messing with the wrong woman (to which I agreed), that she couldn't trust me anymore and that my own GP was 'a crap.' She also told me that HO had refused her request for a refund and that she would now go back to HO and recommend that I get nothing. (yet in person she advised that there had been no response from HO?) Such a turn around in behaviour! I asked her name and was told 'Whatever!" and hung up on. I am gobsmacked. Such an extreme response. It is unnerving how insincere she turned out to be. How duped I had been at the first appointments. This 'beautician' acted like she cared about me and my skin until I made a complaint. Poor customer service.14 days later and my skin still itches and is reddened and rough. Wearing makeup is uncomfortable and I am concerned that my skin will be affected forever. I don't know what to do and Nirvana Eastgardens don't care. Stay away from Nirvana at Eastgardens. They don't really care about anything but money.

I was in heaven being pampered like a princess! You have to try this place!!! – Yesterday I got the New York Facial at Nirvana Beauty Laser Clinics. It's the first facial ive ever had and I was so impressed and happy with the whole experience I had at Nirvana Beauty. The staff were extremely friendly, caring and knowledgeable, and I felt confident and comfortable with them giving me a treatment. The New York Facial was… Read more

relaxing and very gentle on the face and I saw results immediately after the facial, it was amazing, and still the days after the facial I am still glowing with its results. It was just what my skin needed without me knowing! I would highly recommend this place and treatment to anyone, it was all very clean and hygienic as well, I was very impressed!

January 9th 2019 Update: Amazing Place!!!!!

I went to Nirvana Beauty Laser Clinics Miranda to get a laser treatment. I hadn't had laser before so i was a bit nervous! But the staff got rid of that straight away, they were absolutely lovely! The store itself was so clean and tidy, plus the staff were incredibly friendly, helpful and knowledgeable. After my treatment I was so happy!! I had incredible results, i was extremely happy! I am definitely going back here for further laser treatments, and for any other treatments. I highly recommend Nirvana Beauty Laser Clinics to everyone!!

Like my laser treatment – Went to Burwood store treatment was performed professionaly. Joanna who treatment was very friendly did the treatment without any waiting time. Which is good when you are in a rush.

Rushed facial – I booked in for a hydration facial for 45 mins back in July 2018. I got in at 3:25pm and was asked to fill in a form. I finished it and didn't get ushered into a room till around 3:35pm. I had a mini consultation in the room till 3:45pm then the facial started but i finished at 4:05pm. Got dressed and was out at 4:15pm Barely the 45mins facial I… Read more

booked for. I have been to the Miranda branch a few years back but sad to say, I won't be coming back. They have tried giving me another facial which up to this day, I have not taken up.

Bad customer service – The staff at Burwood did not notify me at the time of booking my next appointment that my 12 months will expire and instead they booked my appointment outside 12 months and then later charged me for the session. When I questioned them, I was told their system is not equipped with facility rather they expect me to remember exact date when I signed… Read more

up and count 12 months from the date. The Manager convinced me to sign up for another 4 sessions if I don't want to be charged. What an apathetic customer service. Another staff was literally standing laughing at the back. No consideration of customers. I end up paying money for the session but definitely not going back to them. I am sure there is no policy that stated to rip off the clients.

Great Clinic – I have been with this clinic for 15 years and they have done wonders with my skin. Recommend the clinic with 10 thumbs up. Renee and Annabelle are fantastic therapists.  Show reply

Didn't get good result – I wasted my money and time. Spent for 8 sessions over $500 for the facial vein removal treatments but it didn't work for me and It was very painful. I don't recommend this clinic at Westfield Burwood.

Experience on laser machine ?or experience on different skin types ? – Miranda manager Shame on you !,only after talking to head office (which is accounts by the way ,no one above her either .????..even they got a call about me before you ringing me personally) to receive a personal phone call off you ...30 hours later in regards to a consultation gone so very wrong ,I'm burnt nil skin left on this area tested ..."we… Read more

are all qualified "they state (with machines ?or with skin ?and differences of skin type ??)....consultation took over 45 minutes after stating had a bad painful experience not comfortable with ipl laser ..staff trying to sell me still ..then me stating I would like needling please instead ..I'll do a ipl tester staff says ...5ipl laser Zaps later told staff STOP burning reassurance the staff stated it looks great it's come up great .... told her no it's stinging its feeling sore def no more ... by Sunday ... Monday scared no skin left ... shame on you for saying over the phone this morning staff member (that did this to me .).."but you said it was ok to test !!!! "You have burnt me ....manager at Miranda (last name never given out to even email you personally...enquiries I was told ) you have my personal details but I can't contact you? Always in training or meetings .. not that I wanted to contact you if I didn't have a problem!!! Shame on you walking away from this problem ,your nirvana store will fold sooner than later due to no attention to detail by you allowing this to exculate with no result but burnt chest more than likely will scare ...disgraceful !!!! I'm not the first client that has felt this way read your reviews

Competitive price – 50% off laser, which is pretty competitive. regular customer to Burwood store, nice staff and professional service. also purchased HIFU treatment for the first time. good result.