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Noa Home The Noa Queen
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we are both 70 years old and about 90kg each.This is the worst mattress we have purchased in 50 years.
to hard.to hot.no edge support.
you are made to jump through hoops to get a refund.take photos,fill out survey.
the staff are rude and not helpful at all.they take your money quick and they can not tell you how and when you will be contacted for a refund
Purchased in March 2022 at Noa Home Australia for $750.
there was no misunberstanding. and now i have to wait until the end of the month until the mattress is picked up.so god knows how long it will take to gt a refund,and show me where in your terms where...
Read more i have to provide a photo and a survey.i will be also providing bad product reviews on other sites.Hi Mario,
Kindly note that we currently offer free pick-ups on returned mattresses however, these are scheduled based on the charity partner's availability - as promised, your refund will be processed once the mattress is collected.
- 6 reviews
- 5 likes
After having returned a competitors mattress, I'm very happy with the Noa. It ticks all the boxes - relatively firm yet supportive and extremely comfortable. I tend to move around in different sleeping positions and the noa works with all of them. After three months its a good as new and doesn't suffer from sagging issues.
Purchased in January 2022 at Noa Home Australia for $749.
Hi Dilan,
We're so happy to hear that your Noa mattress is meeting your sleep needs, and has checked all the boxes in terms of comfort, support and quality....
Read more Thank you so much for sharing your comments with the ProductReview community. Wishing you many more happy zzz's!Review collected in partnership with Noa
The reviewer stated that an incentive was offered for this review
- 2 reviews
- 1 like
This is a comfortable mattress and I do mostly really like it but the pilling is driving me slightly nuts. If you're a bit OCD about these things it may not be the mattress for you. If you don't care about having to shave your mattress it's really good. Don't pull at the pills though, you'll end up with holes in it.
Purchased in July 2021.
Hi there Tish,
Thanks so much for sharing your candid feedback!...
Read more Kindly note that pilling is typically a reaction of two fabrics rubbing against one another, and could be caused by the type of bed linens that you're using on your mattress. We're glad to know that you're otherwise enjoying your mattress, and wish you many more happy sleeps on it :)- 2 reviews
Looks like good quality and feels great to lie on thus far. Was a little concerned that most of the negative reviews are regarding delivery delays, but I was reassured by the replies from Noa and ordered. And as it turns out no need to worry, immediate email confirmation of order, a text with ETA the same day and delivery 3 days later. Ordered Tuesday delivered Friday, carried straight upstairs and into the bedroom by the friendly delivery man. Would recommend.
Purchased in March 2022 for $750.
Hi Caz,
Thanks so much for your time and for sharing this feedback....
Read more We couldn't be happier to know that you enjoyed your experience with Noa Home, our delivery service and more importantly, the quality and comfort offered by your new mattress. Wishing you many more restful sleeps!Find out how Noa Home The Noa Queen compares to other Mattresses
Know better, choose better.
This is my first 'mattress in a box' purchase and I did think about it for a long time first! I love this mattress, it's so beautiful and comfortable. I've always struggled to have a good nights sleep, but now I find that I'm sleeping a lot better (makes sense, cause I'm more comfortable, right?). Initially, I found it a little bit firm, but that's obviously compared to my old mattress, however it didn't take long to settle in, probably a couple of weeks for me to get used to it and now it's absolutely perfect! No sagging at all, it's just great.
Purchased in December 2021.
Hi Sarah,
This is great feedback, and we're glad that despite the short adjustment period, you've been able to get a restful and comfortable night's sleep on your new Noa mattress....
Read more We appreciate you taking a moment to share and more importantly, we thank you for choosing Noa Home :) Wishing you many more happy zzz'sReview collected in partnership with Noa
The reviewer stated that an incentive was offered for this review
This was the first time I had bought a mattress online but I was reassured by their return policy. I really like the combination of a pocket springs with a memory foam and latex topping. I wanted a mattress that was firm but contouring, as I am primarily a side sleeper. It took me a little while to get used to the mattress you do not feel the softness immediately but the mattress does contour to your body. I have had much less shoulder tension since changing to the Noa mattress.
Purchased in December 2021 for $749.
Hi Kirstie,
We're so glad that you've been enjoying the comfort, support and value offered by your new Noa mattress....
Read more We're especially happy to know that the mattress has been able to help relieve some tension in your shoulders that you were experiencing previously. Thanks so much for sharing!The reviewer stated that an incentive was offered for this review
I have owned this mattress for over three months. It came rolled up in plastic film, inside a box. Taking it out of the packaging it expanded into shape. So far I have found it to be a very comfortable mattress, for any position even when I'm lying on my back. Its quite a firm mattress and after three months I havent noticed any loss of shape.
Hi Benjamin,
Thank you so much for your time and for sharing this feedback!...
Read more We wish you many more restful sleeps on your Noa mattress!Review collected in partnership with Noa
The reviewer stated that an incentive was offered for this review
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I have had this mattress for approx 18 months. It stared off quite comfortable (nowhere near as good as my previous Jenson mattress which I had for 12 years) buy much cheaper, so I thought I’d give it a go. It is now saggy and for the least 4 weeks has been giving me a very sore lower back, waking up every night at 3-4am with lower back pain. It’s clear to me that these mattresses are not built to last. Avoid.
Purchased in June 2020.
Hi Joshua,
Thank you so much for sharing this feedback with us and we're so sorry to hear that your Noa mattress hasn't met your expectations....
Read more Please feel free to reach out to our support team should you wish to make a claim regarding the premature indentations you've noticed on your mattress. Our 15-year limited warranty covers premature indentations that exceed a certain depth - we'll be more than happy to look into this for you :) We hope to hear from you soon!Hi,
Thanks for the reply. There are no visible indentations but clearly the mattress has degraded internally. It’s lost all its support and we are suffering back pain as a consequence. After only 18 ...
Read moremonths use. I have no choice other than to buy a new mattress (not a box mattress) at considerable expense. You get what you pay for and this purchase was a waste of money.Hi Joshua,
Thank you for sharing this update with us. We believe that our 120-night trial period is an appropriate amount of time for our customers to decide if they're happy with their mattress, oth...
Read moreerwise they can request a full refund / return. We're sorry if you feel this period was not long enough for you to determine if the mattress was the right fit for you.Despite the mattress not being right for me, the Noa team was so helpful with the return process and very responsive. Others do enjoy this mattress so it was just my own preference
Hi Anon,
We completely understand that our mattresses may not always be the perfect fit for our customers....
Read more That said, we're so glad to know that you still enjoyed your experience with us, and that our team was able to assist you :)Find out how Noa Home The Noa Queen compares to other Mattresses
Know better, choose better.
- 2 reviews
- 1 like
I've had an insane amount of trouble trying to get my mattress delivered. Barely communicating. Passed blame to the courier even when information was not passed on correctly to the courier from Noa
Purchased for $789.
Hi Josh,
Thank you for your feedback and we're so sorry for any troubles caused by the failed delivery of your order....
Read more We're currently looking into this with our third party transporter, in order to better understand why the instructions provided on your order were not followed as planned. Please rest assured that we'll have this resolved for you promptly, and are following this as a matter of urgency. Our team remains available to you at all times should you require any further assistance in the meantime, we're always happy to help.- 3 reviews
- 3 likes
Ordered in August, now mid November and no matress still.. ONLY correspondence from them is when I contact THEM.. even the, the response is as genuine and generic as their 'discounts'.... dont be fooled, pay a little more for something, anything, other than NOA!!!
Purchased in August 2021 for $1,149.
Hi Dannel,
Thank you for your comments regarding your purchase with us....
Read more We can see that the mattress you purchased was out of stock at the time your order was placed. Unfortunately, our shipment of mattresses was delayed significantly as a result of the global supply interruptions. That being said, we're glad to know that our shipment was received and your order has now been scheduled for delivery. We're truly sorry for the troubles caused by these delays. Please don't hesitate to reach out to our team at any time for further assistance, it'll be our pleasure to help :)- 2 reviews
- 1 like
I ordered a Mattress yesterday when website showed was in stock NSW. I was aware various other COVID delayes would likely mean a couple weeks delivery delay. I then check my delivery confirmation email and says NOT in stock until end October! So I have advised NOA today to cancel order and refund. I have been contacted by customer support Andre order g hd as been cancelled and refunded as requested.
Purchased in October 2021 for $799.
Hi David,
Thank you so much for sharing your comments regarding your recent purchase with us....
Read more We're truly sorry to hear that you've been disappointed thus far, as our priority is to provide our customers with all the necessary information on our website to ensure they're making informed purchases with us. Kindly note that product availability is listed on both the product page and checkout widget on our website (see attached). The estimated back in stock date provided on your confirmation email is directly sourced from our website at the time of your purchase. We're so sorry if this was missed at all while you were shopping on our website. That being said, all of our customers are eligible to request a cancellation and full refund, no questions asked, prior to their order being processed. We would never want any of our customers to feel obliged to proceed with a purchase they were not comfortable with. We hope this helps provide you with the clarity you were looking for, and invite you to let us know if there's absolutely anything else that we can help with, it'll be our pleasure :)Find out how Noa Home The Noa Queen compares to other Mattresses
Know better, choose better.
My first night sleep was great, and then it continued to improved over the next 2 weeks. I wake up feeling rested and full of energy. The mattress is firm and supportive, and the memory foam layer makes it feel like you are sleeping on a layer of clouds. I'm a side sleeper and use to have hip pain, and that has disappeared since I got the bed. This is the best 5 star bed for it's price.
Purchased in May 2021 for $749.
Hi Isabelle,
We're truly humbled by your positive feedback and couldn't be happier to know that your sleep continues to get better each night!...
Read more Thank you so much for taking the time to share your thoughts on your Noa mattress, we wish you many more restful sleeps :)I went from a memory foam box mattress, back to classic springs, and then the NOA. It is definitely a great hybrid! more supportive than memory foam, softer than springs. It feels sturdy but you don't feel the springs, just the cushion of the latex. If I were going to buy anything else I would probably go for The Luxe option! Probably even better.
Purchased in April 2021.
Hi Clara,
We thank you for taking a moment to share your feedback with the Product Review community....
Read more We're so glad that you've been enjoying your new Noa mattress :) Wishing you many more happy zzz's!Review collected in partnership with Noa
I’ve been sleeping on my Noa mattress for over a year now and it’s as good as the day it arrived. It’s firm but not hard, supportive and comfortable and I love it! My neck and shoulder issues aren’t as troublesome as they were on my previous, very expensive, mattress and my sleep quality has improved. It’s not hot either. I wouldn’t hesitate to buy another Noa mattress should this one need replacing but it’s kept it’s shape to date and doesn’t look like sagging any time soon. Thank you Noa for the most comfortable mattress I’ve ever owned.
Purchased in July 2020 at Noa Home Australia for $749.
Hi Annette,
We're truly humbled by your feedback and couldn't be more thrilled to learn that your experience with your Noa mattress has met your expectations in terms of comfort, quality and value....
Read more We thank you so much for sharing and wish you many more happy sleeps to come. Please don't hesitate to reach out to our team if we can ever be of assistance to you in the future, it'll be our pleasure :)Review collected in partnership with Noa
Questions & Answers
Will noa queen mattress fit into ikea queen bed frame (e.g. SONGESAND)? I know it sounds like a dumb question but the ikea mattresses are 1cm narrower and 1cm shorter. Not much, but if anyone has any experience with this would be helpful, thank you.
Hi there,
Thank you for your interest in our mattress selection....
Read more We have many customers who use our mattresses with Ikea bed frames. We would simply recommend measuring the inner frame to ensure our mattress will fit properly. Within the mattress industry, products typically have a sizing tolerance of +/- 2cm, as the mattresses themselves can be slightly compressed / squeezed into spaces. Please let us know if you have any further questions, we'll be more than happy to help :)Hi there is an ensemble bed base ok to use with a noa mattress?
Thanks
Anita
Hi Anita,
Thank you for writing us....
Read more The NOA mattress is extremely versatile and may be used on a slatted or platform bed frame, on the floor or with a box spring. There is no preferred setup beyond your own personal preferences. We truly designed our product to suit the large majority of body types, sleeping positions and setups. Please let us know if you have any further questions. With kind regards, MaggieGreat thank you
What sort of base should I get for this mattress?
Hi Olive,
Excellent question! The Noa mattress may be used on the floor, a platform base or a slatted frame / base. We would recommend a bed frame with wooden slats with no more than 5cm-7cm between ...
Read moreeach slat. Feel free to email us at support@noahome.com anytime. We're always happy to help.Get an answer from our members and Noa representatives
Details
Category | Mattresses |
---|---|
Price (RRP) | $1,099.00 |
Type | Latex, Memory Foam and Pocket Spring |
Firmness | Medium Firm |
Size | Queen |
Country of Manufacture | China |
Thickness | 28 cm |
Manufacturer Warranty | 15 year(s) |
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Hi Mario,
Thank you for sharing your candid feedback, and we're truly sorry that you feel this way....
Read more After further verification, we can see that your return request was processed within less than 24 hours, which we believe is more than reasonable. At this time, we offer free return pick-ups on our mattresses, and a full refund once collected. We ask our customers to provide us with photos of the mattress in its current condition, to ensure it's in suitable condition for our charity partner to collect it - otherwise, our team is responsible to determine a suitable alternative for the collection. We apologize if you felt the 3-question survey was a bother. We greatly appreciate our customers' feedback regarding their experience with our mattresses, as it allows us to make improvements on our products if and when necessary, to ensure customer satisfaction. As per our return policy, your full refund will be processed once your mattress has been collected. We can see that your collection has been scheduled for the end of this month therefore, you can expect to receive your refund shortly thereafter. We hope this helps clarify any misunderstanding, and invite you to reach out to our team at any time if you have further questions or concerns that we can help with.