Noa Home The Noa Queen

It’s ok but not great. I have a dodgy lower back and sleep on my side and it’s just our spare bed so it doesn’t get a lot of use except when the missus kicks me out. Show details

Would never recommend this mattress or their customer service! – Worst mattress I have ever slept on! Has given me extremely bad back, neck and hip issues. Have only had the mattress just over two years and I constantly roll into a ditch. I have done what they say and rotated the mattress every 3 months but this has not helped. Mattress apparently has a 10 year warranty, but when contacting customer service at… Read more

NOA, they take no responsibility and are not interested in honouring the warranty. Would not ever recommend, do not waste your money!!

One very satisfied customer – I purchased the Noa queen mattress in June this year and have been extremely happy with it. I find it very comfortable and am sleeping well. I love its firmness and, while it is early days, I see no evidence of possible changes in shape or sagging I had no issues with the purchase and the mattress was delivered on schedule. I would most certainly recommend this mattress. Show details ·  1

Was worried about delivery but arrived fine – We haven’t taken it out of the box yet but I read so many worrying reviews about delivery that I thought I should just put something up to say - it may not be a bad experience. We live in regional NSW. We ordered during a sale period on a Sunday. The following Thursday we received our sms advising of impending delivery and 3hrs later it was here.… Read more ·  2

4 business days to a regional location is well within their 2-10 day timeframe and we are happy. I’ll update my review once we have unboxed and tried it out

Extremely happy with my purchase as well as the delivery – I really love this mattress. It's super comfortable and moderately firm which is just what I like. The delivery service was amazing. They give you the choice of date and then on the day the time but I rang the delivery company who referred me to another number and I was able to get her to check with the driver a closer time window because I wasn't sure I would be home. It helped me a lot not to be stuck at home all day. Show details ·  1

Horrible Mattress and Wouldn’t Take a Return – We purchased a Noa mattress based on their enticing advertisements and offers. Upon delivery, we discovered it came with a 120-day free trial, so we decided to give it a shot. To put it bluntly, our experience was nothing short of terrible. Noa claims their mattress is a "pocket spring mattress" with "no partner disturbance," but in reality, it… Read more

was a disappointment. The mattress sank in, resulting in restless and uncomfortable nights of sleep.

When we decided to return the mattress, we contacted Noa and went through a lengthy process. They assured us they would arrange for someone to pick up the mattress, but that promise went unfulfilled for over a month. We had to repeat this frustrating cycle three times before they finally suggested we find a donation option ourselves, promising a refund.

However, the donation organizations we contacted couldn't pick up the mattress until five months later, which exceeded the 120-day trial period. When we explained this to Noa, they had no response, leaving us with both the mattress and no refund for this terrible experience.

In summary, we strongly advise AGAINST purchasing a Noa mattress. It's a recipe for sleepless nights and disappointment. Additionally, it's worth noting that Noa seems to have their mattresses perpetually on sale on their website, which calls into question the authenticity of their pricing and promotions. It's truly a shame.

#DONOTBUYNOA #BADCUSTOMERSERVICE

Do not Deliver and take your Money – The Mattress wasn't delivered and have refused to refund the money; And have failed to provide any proof of delivery, and outrageously accused the customer of keeping the mattress!

Sags over time – I have had this mattress for 18 months. It started out feeling amazing and my back pain was resolved, however over time it has been gradually sagging on both sides, despite being rotated and cared for. This isn’t the kind of sagging covered by warranty - they require it to be visible, but it’s just much softer when you put pressure on it. So now I… Read more

have a mattress that again gives me back pain every single night, and lasted much less time than our old mattress.

Company policies are poor – I ordered a Queen mattress for my new home. 2 days in to the order I get an email stating that something went wrong when I put down my order and that there are actually no queen mattresses available. Next delivery is end of April. (I have no mattress currently, so can’t wait that long) I call them up and ask if they could upgrade me to a luxe… Read more

since it’s an urgent matter, which they refuse. I then offer to upgrade myself to a luxe if they could deliver it to me asap. To which they respond ‘No, that will be placed as a new order and you’ll have to wait another 2-10 business days for process and delivery’

So basically - they’re absolutely unwilling to meet me half way. If I would’ve known that their warehouse was out I would’ve just chosen another company in the first place.

Anyway, got a refund and ordered from Koala instead - delivery on Monday (less than 1 business day). So this is not the company to order from if you want reliability and fast delivery.

There's no warranty on the mattress – We found the mattress comfortable, but two of the handles ripped away when the mattress was being put into place; one handle ripped when lifted by my wife, who's 5'2" and 50kg. Noa said they'd replace the mattress, but then changed their mind and say they won't. If there's a fault with the mattress they won't repair or replace it, so buy something else that comes with a proper warranty. Show details

Congratulations, worst service....ever – We were setting up an apartment in Brisbane over a period of a couple of weeks, then vacating for a while. So I needed mattresses that would be there reliably, on time. 2 weeks out, placed an order with Noa to allow plenty of time. Order goes into 'processing' state. 2 weeks later, no contact att all, so contact them (for the first of about 20… Read more

times). They said, ohh we sold the last one just before you ordered, so another 2-15 days. I had 2 days to spare so gave them that just in case of a miracle. No response. According to their website, cancel before processed/shipped they refund no questions asked. Rang them to cancel, on hold for 20 mins, then just disconnected. No chat available. Sent email from their website cancelling. No response. Next day chatted to confirm the cancellation, they tried to talk me out of it then accepted the cancellation. Later that day, email from courier, your order has shipped. Contacted Noa, and from there on in their story is 'you didn't cancel in time, nothing we can do, but you can apply to return it once you get it'. I said this is ridiculaous, you need to deliver it, then pick it up? So more back and forth and now one month after ordering, no delivery, or attempt at delivery. They have no idea whats going on and are still saying they have to deliver, even though now no one will be at the apartment. Official line - if we dont deliver it could get lost...well thats your problem I said!! Maybe they have good mattresses but I wouldnt ever trust them on what they say, they are hard to contact, you get conflicting advice, email turnarounds are > 24 hours (like communicating with Mars), then the answers are copy/paste, ignoring all the points you raise. (For example, gave them a detailed timeline of events with chat history proving I cancelled in time and they basically ignore it, almost calling me a liar.) IF I COULD GIVE ZERO STARS I WOULD. Have started a charge back with my bank, then off to consumer affairs, where I'll point out the dont even have a formal complaints process. Also, order from Koala and had mattresses no fuss within 36 hours. Go there instead.

Don't know about the bed but the service is appalling – I ordered a queen mattress online. Then I got an email from Noa saying that they didn't have any in stock and it would be a couple of months before it would be able to be delivered... and did I want to cancel my order? I was limited to a specific time frame by which I had to have a new mattress or I would be sleeping on the floor. I let them know… Read more

that if it couldn't be delivered by this date, then yes, please cancel the order. They then said that there was one mattress in stock and it would be delivered to me by then. Fine. Then I didn't hear from the delivery people (who were just as, if not more useless). On the friday before I needed it delivered I finally managed to speak to someone at the delivery company and they confirmed it would be delivered on time. Then I got a message from them on the delivery date to contact them to arrange delivery!!!! So then they said they had someone who could deliver it that night. I stayed home all night. No delivery. So, the next day I sent a message to Noa asking them again to cancel it and refund my money, as it had not been delivered by the agreed upon date, so I could go by a bed. Then I got a message back from Noa saying their mattress had been delivered to me, with a confirmation screen shot from the delivery company that said they were at my place at a time I was actually home (and I definitely did not receive any deliveries). It was all lies and stalling tactics because I'm sure they never had the mattress in stock. So I told them that if they did not cancel the order and refund my money, as they had originally offered to do, I would take it to consumer affairs/the ombudsman. Eventually they refunded my money. So I never got the mattress. But I would never order from this company as I'm sure they would give you the run around if you decided to return the mattress during the trial period. Definitely not worth the drama.

Worst customer service and bad policy – I felt this is worst service I have received so far from any seller. Earlier they suggested that mattress will be delivered by mid September then started to say will be delivered soon..blah blah.. When my patience got over in 2nd week of October and requested for my refund they are asking for $50 cancellation charge. So, without customer issue… Read more

and waiting for 1.5 months seller is asking for $50. I have decided to not buy anything from Noa going forward, if a company doesn't serve its customer better it doesn't matter how good is product it will always be waste for me.

Non existent customer service – Just wasted 2 weeks with this Company. They can confirm nothing but excuses. Took my money with promise of 2-14 days deliver. Not prepared to accept +30 days with zero trust of this. Stop taking orders if you have no stock. I want compensation for wasting my time. Stand up and do that if you wish to gain minimal respect. They have refused… Read more

compensation and just showing off their true lack of any customer service. Please look at the 1 star reviews before wasting your time and money (they don't care).

Still havent received it after 12 business days and charged $50 for cancelling the order – Misleading Delivery estimate in website saying in stock and ready to ship. It has been 12 business days and still nothing. Looks like my visiting family will be without beds. Customer service only reply using same template that “You can expect to hear from them by the end of next week”. NOW THEY ARE EVEN CHARGING $50 for cancelling the order. Noa can’t even confirm when the bed will be delivered Show details

Poor communication and delivery service – I ordered the Noa luxe 2.5 weeks ago (the website said it was in stock and ready to ship which was a big factor in my decision). It tells you after your purchase that delivery times can be delayed up to two weeks, which I think is very sneaky. Since there there has been zero communication or updates about the order. I had emailed to ask and was… Read more

responded with a generic ‘it’s being processed’. I called last week, and was told that it was on its way to the Sydney depot and the courier will call later that week or on Monday. I’ve heard nothing since and their phone lines go straight to voicemail. I am in my 3rd trimester and working long hours/full time still so I desperately need a more comfortable mattress. I was very excited for a Noa luxe after many rave reviews but it’s poor service is making me wish I ordered something that could arrived sooner (or at least give you an idea of when). I’m strongly considering canceling my order (if I ever get through) and ordering the sleep republic mattress instead. While I’m sure I ll enjoy it when it arrives eventually but my experience so far has been pretty appalling and for an online only service Noa would lose a significant customer base if this were to continue. It’s the worst of all the online homeware stores I’ve ordered from.

Worst customer service. Havent received delivery ETA after 8 working days – After you make payment no information on when the mattress will be delivered. Unable to contact via phone and messages. No reply since last 3 days Show details

Slow shipping, no customer service – One week after my order and it hasn't even been processed and dispatched yet. Rang phone line on multiple occasions and got through once to be told it was processed and dispatch was imminent, 2 days ago. Shipping estimate starting at 2 days on their website is false, now they say 3-7 days even after dispatch to go from Vic warehouse to Melbourne CBD. Costing me rent when I can't live there with no mattress. Not a serious company Show details

DELIVERY IS AWFUL – I tried to buy a mattress at the beginning of the year in Melbourne, and after a month, I cancelled the purchase and asked for a refund. Now six months later, I gave another opportunity to this company, and two weeks later, it is still "processing", so I have to wait for another 5 to 14 business days..... I am going for a Koala and getting my money back...... Show details

Perfect for me and countless other guests I've invited to bed over the years – I am 6"1, 85kg, and able-bodied and I've been using this Queen sized mattress since August 2019. Ive paired this mattress with a Koala bed base, Ecosa memory foam pillows, a sustainably sourced mother goose down quilt, and linen sheets. This set up is the best I've ever used, and nothing has come close in the past 3 years of using it. Prior to… Read more ·  1

this mattress I was using a cheap ikea spring mattress and pillows which was the cause of severe back and neck pain. Simply using the Noa mattress has completely fixed my body in conjunction with a memory foam pillow from Ecosa.

Spring mattress are firm, but they're noisy and can excessively respond to movement. Foam mattresses are decadently soft and absorb movement, but movement feels like it takes too much effort. The spring/memory foam hybrid is a genius move. The support of the springs feels firm and familiar and prevents me from sinking too much, and the memory foam feels like a warm cloud and helps absorb excess movement and prevents me from feeling the stab from springs.

Edge support kinda sucks, but I personally don't care. It sinks quite low when I sit on the edge but I like it. It feels like I'm quickly slipping in and out of bed.

I don't notice any noise during explicit shenanigans except for my creaky Koala base--which by the way, the weight of the Noa mattress is heavy enough to improve the sliding problem of the Koala bed base. My friend uses a Koala mattress on his Koala base, and his bed slides significantly more than my Noa mattress.

When guests stay over I always prep my bed with a fresh set of linen sheets and let them sleep in it.

Every single guest I've had are blown away by how comfortable my bed is. My bed is firm yet soft, and decadently warm. My mother, who owns an extremely expensive memory foam mattress has bad back problems and habitually sleeps with an arm behind her back. She noted how she did not need to do so for the first night in her life.

I've stayed at friends houses and countless hotels in the past 3 years and nothing has come close to this setup I have.

I am CONSTANTLY thinking about how comfortable my body is in this bed. I yearn for bed every single day.

So far, no problems. I don't notice pilling or sunken spots or anything.

Also I'm writing this in bed. I'm really happy with this bed and I intend on using this mattress for the rest of my life.

Satisfied with quality – First of all quality is good , Secondly delivery and communication Still keep looking for next purchase such as pillow case , mattress protector, cover Any deco items . Willing to buy again Thanks Show details ·  1

Fantastic mattress – Super comfortable mattress, great customer service and great delivery options, speedy delivery too. Will definitely recommend to friends. Medium firmness was a great outcome. Lighter mattress to move house with also. Show details ·  1

Great comfort and stability – Mattress is well made and high quality. It is super comfy with the stability needed for a good night's sleep. Zero partner disturbance is a bonus. I have had no discomfort since using this mattress. Show details ·  1

Firm and super comfortable – Perfect matress for my back. Comfortable and firm, a bit soft in the corners but not that bad. Been using it for 6 months already and I'm totally blown away. Worth the buy. Delivery was quick too. Show details ·  1

Horrible – we are both 70 years old and about 90kg each.This is the worst mattress we have purchased in 50 years. to hard.to hot.no edge support. you are made to jump through hoops to get a refund.take photos,fill out survey. the staff are rude and not helpful at all.they take your money quick and they can not tell you how and when you will be contacted for a refund Show details

Excellent support and comfort – After having returned a competitors mattress, I'm very happy with the Noa. It ticks all the boxes - relatively firm yet supportive and extremely comfortable. I tend to move around in different sleeping positions and the noa works with all of them. After three months its a good as new and doesn't suffer from sagging issues. Show details ·  1