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Noom

Noom

1.6 from 47 reviews · View Statistics
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Reviews

1.6
47 reviews
  • Value for Money
    1.6 (33)
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Ajv
AjvSydney, NSW
  • 2 reviews
  • Verified

Not for me.

published

Paid the extra $79 for the personal diet and exercise plan. It was a joke. It was not personalised. Just generic. No shopping list or easy meal planning. Very disappointed

Value for Money
1/5
Incentivised Review No
Karen R
Karen RSouth East Queensland, QLD
  • 7 reviews
  • 1 like

Noom - parts ok, but spoilt by other factors

published
Incentivised Review No
Kathryn
KathrynPerth, WA
  • 5 reviews
  • 2 likes

All my money went on their advertising

published

It’s a great idea, but the support isnt there.
My coach was based on the other side if the world and not very supportive.I like the lessons on the app.

Value for Money
2/5
Incentivised Review No
NR112
NR112Sydney, NSW
  • 4 reviews
  • 1 like

Lied to to complete market research

published

I like others here completed the research to get a $25 Amazon gift card, now told it was emailed to me by mistake and despite doing the survery and it being their mistake, they won't honor it. Scam company

Value for Money
1/5
Incentivised Review No
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tob
tob
  • 2 reviews
  • 1 like

No support and misleading

published

Basically it is an app that doesn't support or assist you. A lot of reading and questionable results. Also watch out for their auto billing as they will keep taking money even after you have cancelled

Value for Money
1/5
Incentivised Review No

Noom are idiots

published

The fact they didn't study the Australian market, think that there ads would work in Australia when we work in kg not pounds study the market people, just prove there lazy marketing strategy not to mention lack of contact after the first month

Value for Money
1/5
Incentivised Review No

Just log your food somewhere else

published

While the Noom lessons were good, it's definitely not worth the money. The person who was supposed to be my coach was only in touch for the first month of my six month subscription - no messages for 5 months. That side of things is significantly hyped up.

Value for Money
1/5
Incentivised Review No
David
DavidGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 2 likes
  • Verified

Don't fulfil their promises

published

Similar experience to others- they offer a $20 Amazon gift voucher to complete a survey and don't fulfil it.

The coaches only work USA hours and other parts of the world are not supported in normal hours.

Pretty disappointing.

Value for Money
1/5
Incentivised Review No
LNP ruined the NBN
LNP ruined the NBN
  • 3 reviews
  • 2 likes

They're stealing your data

published

Sign up screen captures a lot of irrelevant data, doesn't seem to take much of it into account when 'personalising' the experience.

They also send out incentivised surveys, recently one with a $20 Amazon gift card, turns out they can't fulfill the incentive so they sent coupons.

Sounds like a scam to me.

The best part of the product is a glorified calorie counter, which is actually free to use anyway.

Value for Money
1/5
Incentivised Review No
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Ian
IanSydney Surrounds, NSW
  • 5 reviews
  • 5 likes
  • Verified

The program itself seems good, but the signup process looks like it was designed by a snake oil salesman.

published
Value for Money
3/5
Incentivised Review No
Idiot
IdiotPerth, WA

scam email

published

wasted my time completing their survey, they said I would get a 20 dollar amazon gift card, Nothing came back from them, I should have known better! Scammers big time!

Incentivised Review No
Beware of Noom
Beware of NoomQueensland

Fraudulent charges!

published
Incentivised Review No
Diet, Exercise & Weight Loss Services

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Simon E.
Simon E.Sydney, NSW

Scam Emails

published

Received an invitation to do a survey with compensation of $20 Amazon gift card.

I spent 10 minutes completing it but received no gift card.

Time wasted.. No promises kept :(

Value for Money
1/5
Incentivised Review No
Lauren R.
Lauren R.Kimberley, WA

I'm loving it!

published

Such a great app! Let's you track what you are eating and psychology side has really made it easier to make healthier choices. I'm not craving anything and feeling great! Yes it is a little pricey but definitely worth it if you need a little support getting the weight off

Value for Money
5/5
Incentivised Review No
MsRachel
MsRachel
  • 6 reviews
  • 1 like

Program is great, app is bad

published
Incentivised Review No

Questions & Answers

Chris S.
Chris S.asked

How do i stop my subcription

1 answer
Livin life
Livin life

From previous posts it seems emails are the best way

Tipster9
Tipster9asked

I have no connection with Noom and am not sure if I will sign with them; but I was wondering if any of the people complaining about not being able to cancel their trial or subscription have tried having their bank cancel the transaction or sending a complaint to the provided CEO's email address (ceo@noom.com)? Given the guidelines on their website I would think any bank worth their salt would reverse a transaction if you provided them with those guidelines; and a screen-dump of your message to your coach, or a copy of an email to Noom or the CEO cancelling your membership.
I also was able to get a person on their on-line chat facility within 60 seconds (even though I am not a member) and they were quite happy to discuss how I would cancel my subscription if I decided to join?

2 answers
Annette H
Annette H

I tried to contact Noom a number of times to cancel a post-trial ongoing billing arrangement that I had not agreed to.
Noom did not respond to my three emails to program-support@noom.com.
Noom’s email server rejected my two emails to support@noom.com and ceo@noom.com.
All three email addresses are listed on Noom’s website.

MsRachel
MsRachel

You can ask the coach to cancel and they will cancel. Or email them. I've had no trouble cancelling.

sickofbeingrippedoffby m
sickofbeingrippedoffby masked

Contact your bank asap , they may be able to put a stop on the billing, if not you can change your debit card number

1 answer
Stephanie
Stephanie

Thank you. The bank cancelled my card ☺️

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