Novus Auto Glass

Great communication & service. Awesome staff. Would well recommend this company. From the process of starting my claim till the finish of installation of my windscreen ,it was just seamless. Many Thanks. Steve Klink

Car went in at 7.50 am, they needed it on sight to recalibrate the sensors. First ready at 3, then 3.45. Went to pick it up and not done at 4. Reason, windscreen was done in the morning, one person “tried” recalibrating the windscreen in the morning, couldn’t do it. So it then sat there for 5-6 hours because they couldn’t be bothered getting back… Read more

to it. Finally got in it. They didn’t put my $1200 dash cam back on, went back in. They came and put it on. Now it doesn’t work at all. Complaint straight through to insurance company who sent me to them. Will never let Novas touch my car ever again. The individual who “tried” to celebrate it got foul for being called out on bad excuses. They also took it for a 6 minute drive while i was standing there waiting. 6 minutes at $3.89.9 a litre. Not impressed. No regard for client time or loss of wages because they have to have it “all day” because of the 10 minute calibration. What a joke of a place.

Best service you could ask for and beyond – I needed the rear window of a van replaced following the close encounter between it and an overhanging branch. The branch won and I was left with a gaping hole and a pile of shattered glass. I rang Novus and spoke to Dan in Logan who took all my details and said he'd call me back with a time to call over and repair, which he did within an hour or… Read more

so advising that they wouldn't be able to fit the glass until the next day due to lack of stock. I agreed to this. This afternoon I received a call from Levi advising that they could do it this afternoon if they had access to it. I had fortunately driven it home so Levi immediately organised to have it repaired at my property. At about 15minutes before they arrived I received a text with a tracker showing where they were via gps and how long it would take to get to me which allowed me to wait outside just as they were pulling up. I was met by Aaron and Tristan from Gold Coast, who after assessing the situation advised it would take approximately 20 minutes to replace. Upon completion I went downstairs to meet with them again, they had removed the fragments of glass in and around the back door of the van and replaced the glass to the rear door. The service and follow up with these guys today was second to none. I feel that they went the extra mile to provide a service that I would highly recommend to anyone seeking glass replacement/ repairs. I would definitely use there services again. Rob Peeni

Horrible Experience – I had a shattered rear windscreen. I booked a mobile repair with Novus Glass Nerang as it is against the law to drive a car in QLD with a cracked windscreen. The repair was pretty rough; you could see the silicone blowing out around the sides of the windscreen and they forgot to connect the demister. When I contacted the owner / manager I was told… Read more

I had to bring the car into their workshop. I had to take a day off from work to take the car into their workshop then had the owner tell me I was just being “picky” and “just don’t look too hard”. He told me that if I wanted a factory finish I should have brought the car into their workshop. He told me that he regularly encourages his customers to break the law and drive with broken windscreens. I then overheard him complaining about me to his worker. Not once did he apologise for not connecting the demister and having to bring the car back. I took the car to a competitor who was shocked at the poor workmanship. Disgusting!

Fautless service, great price ( i think) – I recently had the windscreen of my 1994 Nissan Navara replaced by Novus. A crack had been getting longer and I finally set about getting it repaired.After reading reviews ( a bit mixed but mostly favourable) it seemed that Novus were consistently cheaper than the competition. I suspected a bit of rust under the top of the windscreen and so called… Read more

Novus and asked if the window could be taken out one day and replaced another and was there any extra cost? No problem and no extra cost. total price; $290. I didn't bother with any other quotes and am sure this was a bargain. One of their repairers took the window out. Rust was a bit worse than I would have liked. I set about grinding, sandblasting , treating, priming and painting the area and a bit over a week later a second installer came and fitted the new windscreen. It seems perfect, no issues. $290 for two visits, a good amount of time and the actual glass has to be a good buy. They arrived when they said they would, seemed professional and with a good work ethic. Can't ask for more than that.

Had a 3cm crack on my windscreen Told I would have to get a new windscreen But Novus repaired it for me on the spot Am very happy with the result Service was fantastic highly recommend

Novus located in Middleton Road, Cromer NSW. Excellent service with nice staff. Highly recommend. Full replacement windscreen for a Suzuki Swift with onscreen camera which required calibration - all done in a day.

This was a positive experience. Thanks for Mark for getting the job done for me as soon as possible. Price was reasonable and job was done well and professionally. Took around 30 minutes. Based on my experience, I recommend them.

Novus at Longreach wasn't particularly interested in doing a crack repair and quoted $135 but I had 2 craks repaired in Mt Isa Novus for or that price, wouldn't recommend this place for anything...my opinion!

[Content Removed] experience from NOVUS – The worse experience EVER will never recommend to anyone.i Had to wait just shy of 5 hours for a front passenger side window to be replaced,my wife had to a make arrangements with Uber to pick u our kids (more money)then had the [Content Removed] nerve to charge me full bill coming nearly $550 what for? [Content Removed] service an customer… Read more

service,probably the only guy that deserves that money is the man that actually done the job ..not them old farks seriously will not recommend this scam company to anyone if they were the last!!!!!Novus Nerang

Online Request for quote not given – Went online and requested a quote for a replacement windscreen. Received an automated email from Novus Glass Hobart straight away to say the quote would be delivered within 24 hours. After 3 days still not received so rang up Novus Office and said they only had agent in Hobart (they do have a business listed as Novus Auto Glass Hobart) and they… Read more

redirected my call to the agent. I left a message and their has been return call. Rang Novus again today and got their Melbourne Office who said it was out of their control. Very poor.

Great Service – From first contact to the end result this company understood how to engage and look after their clients, great phone manner, installation technician was on time and done an excellent job, I would recommend these guys over the more advertised windscreen replacement company,

GOLD - Love your work, Great Service, Professional Support from ALL Staff! – Contacted to get my right-hand side driver mirror replaced, was quoted a reasonable price and they even came out to my address to fix. Friendly professional staff and service, keep up the great work guys THANK YOU FOR YOUR ASSSISTANCE!

Recommended. Great service – We used Novus Glass (Newcastle and Port Stephens) to replace our cracked windscreen while we were on holidays in the Shoal Bay area recently. Totally recommend them, fast and friendly service. Thanks team.

Emergency repair on our holiday – Was able to fit in an emergency windscreen chip repair on our drive from Brisbane through NSW. Saved us having to interruption our trip over a weekend. Friendly and professional.

Honest tradies, good price and good service – I had a stone-chip on my car's windscreen which developed into a full length crack one very frosty morning. I finally was able to book my car in for a replacement windscreen. It's only a plain old fashioned non-sensor screen, so I wasn't expecting to have to spend a fortune. I rang a company in Bayswater who told me they could do the job (with… Read more

me driving to them) for $725. The mobile option isn't an option when you live out in the boondocks. When I screeched a bit at the cost he came down to $580, and after a bit more expressions of pain on my part he offered $515, and then gave me a final bare bones offer of $478. At this point I was pretty uncomfortable, so said I'd call them back.

Then I called Novus Windscreens in Mitcham. They quoted $325. What a difference! He was able to fit me in for the next day and so now I have a lovely new windscreen without breaking the bank. I highly recommend Novus.

A difficult job done well – I had the windscreen on my Landcruiser replaced yesterday. The men arrived on time, carried out the job very professionally, cleaned up and removed all their rubbish. Highly recommended.

Fantastic – I rang around. Novus will not rip you off. Their price was great. They were out the next day and the service was fantastic. Couldn’t recommend them highly enough.

Fantastic Service – They came to my home and replaced my windscreen. A real hassle free experience.

VW Amarok Highline – Had to replace a windscreen with rain sensing wipers. Job completed without an issue. Would 100% use and recommend Novus Wagga Wagga.

Great service communication and staff – Simple and seamless process from first contact to the glass figment

Great job at a great price – Fitted a new laminated windscreen and replaced the rubber in the rear window in my 1971 Ford Escort. Terrific job and prompt service.

Best customer service – We purchased our new car and within the first week a stone flew up and put a massive crack in windscreen , our friend suggested novus in wagga wagga , booked in and they got us in the next day, We arrived and was meet by a lovely lady named Tara who was amazing, very helpful and knows what she is talking about, informed us on what kind of… Read more

insurance we should have for our car and had our car fixed within the hour. The best service ever. Thank you Tara and the team at wagga, we will be back. 10 out of 10

Would definitely get them again – I had Novus replace the windscreen in my Toyota Hilux on 15 March 2023. I was pleasantly surprised at the price of the windscreen and very pleased at the fitting. I would not hesitate in getting them again.

Excellent service – At a time when other windscreen fitters were quoting a 3-month wait list, Novus got mine fixed in 48 hours. Fantastic , friendly, service and a great price too

Outstanding Service. Brisbane South – My rearview windscreen was cracked. OBriens couldn’t fix it till January. Novus was able to fit me in earlier. Then my windscreen started lifting & cracking even more. They came out the very next morning. Did amazing work. Service was outstanding. Fully recommend Novus.

No show novus – Turn up with the wrong windscreen,make me make a new appointment,then don't even turn up to the new appointment,ring 2 hrs after appointment and cancel,joke of a business, disgraceful behaviour hope you go bust.