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NRMA Car Insurance
1.9 from 1,031 reviews · View Statistics

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Reviews

  • Value for Money
    2.0 (344)
  • Transparency
    2.1 (310)
  • Customer Service
    2.1 (365)
  • Claim Resolution Time
    • <1 week (16)
    • 1-2 weeks (16)
    • 2-4 weeks (36)
    • 1-2 months (55)
    • 3+ months (66)
  • Claim ApprovedYes (133) · No (58)
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NRMA

published

Nrma crap value. They took forever...go to AAmi...customer service very poor ...the general feel has left a sour disgusting taste in mouth too long have i been with them. They are just awful people

Incentivised ReviewNo
Insurance TypeThird Party, Fire and Theft
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Stefan

StefanSydney, NSW

Bad Insurance with worst customer servive!

published
Incentivised ReviewNo
Insurance TypeCompulsory Third Party and Third Party Property Damage
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1 comment
NRMA Insurance
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Selena d

Selena dSydney, NSW

Complaint!

published

They refuse to allow you to speak to anyone in Australia, they hang up on you if you ask! Given continuous wrong information! Pure nightmare to deal with! If you have a claim and are not at fault expect months of muck around and no help at all! Being nrma back to Australia!!!

Value for Money
Transparency
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1 comment
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Rjay

Rjay

  • 2 reviews

What happened to the customer service?

published
Value for Money
Transparency
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1 comment
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Ogni

OgniSydney, NSW

Useless and incompetent

published

NRMA has double dipped on my insurance and management is refusing to contact me via phone re the horrible service I have received. Keeping me on the phone for hours over several days. Refusing to reimburse my money unless I provide a bank statement Even though they can see and have admitted they owe me money.
I am talking to people in the Phillipines that are incompetent and don’t care. NRMA is refusing that I speak to a manager is Australia. I have been a loyal for over forty years. It Appears NRMA no longer cares

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Melissa

MelissaHunter Region, NSW

Vey helpful

published

Cameron was very assistive and helped out with testing various excess amounts so that we could weigh up the best option for our insurance policy. He was patient and informative.

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1 comment
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Chris

ChrisSydney, NSW

  • 3 reviews
  • 4 likes

They don't deserve even 1 star

published
Value for Money
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1 comment
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Dean Fitzpatrick

Dean FitzpatrickSouth East Queensland, QLD

  • 4 reviews
  • 7 likes

75 Klms to the allocated repair shop.

published

How do you speak to someone in an Australian call centre instead of always going to the Phillipines

They say they have call centres in Australia but you only speak to them if you are buying a new policy.

Lodged a claim in February still waiting to get my car fixed, they want me to take my car 75 Klms away. There are 15 panel shops within 5klms of my place.

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3 comments
NRMA Insurance
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Dean Fitzpatrick
Dean Fitzpatrick
NRMA Insurance
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安娜 池.

安娜 池.Sydney, NSW

Fast service

published

We always got professional response when needed online or by calls. We are under covered and feel comfortable with NRMA for years. Will recommend to families and friends definitely! Thank you.

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1 comment
NRMA Insurance
Care TeamNRMA Insurance

Hi, Thank you for taking the time to leave us such a positive review, and trusting us with your insurance. ~ Bec

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Great Insurance

published

Great customer service
Always ready to answer any questions
I've been with nrma for 3 years and have never had a problem. Have only had to use roadside assistance once and they arrived quickly and were very efficient

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1 comment
NRMA Insurance
Care TeamNRMA Insurance

Thanks for the 5 start review Vici, great to hear that you are happy with the service you have received. ~ Bec

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Baroness

BaronessSydney

  • 33 reviews
  • 29 likes

Never Had A Problem With Them

published
Value for Money
Transparency
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1 comment
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#NRMANEVERAGAIN!

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Value for Money
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1 comment
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Sarah

SarahSydney, NSW

  • 3 reviews

Claims enquiry

published

Louie at NRMA explained my policy and what it covers. Very happy with it was really concerned about the Windscreen repairs and it is covered. Have been a member for 24 years

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1 comment
NRMA Insurance
Care TeamNRMA Insurance

Hi Sarah, thank you for taking the time to leave us a 5 star review and give Louie a shout-out. We are thrilled to hear about your experience. Thank you for trusting us with your insurance. ~ Bec

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Mehdi

MehdiSydney, NSW

Excellent customer service

published

I think I had made a mistake when I was renewing my comprehensive car insurance last year and just recently had to get that resolved. I'm posting this review not only because of that the NRMA team resolved my issue but mainly because of their great attitude and willingness to help. I also like their online services, it is very easy to use. NRMA guys, you're doing an amazing job, keep up the good work. Thanks.

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1 comment
NRMA Insurance
Care TeamNRMA Insurance

Good Afternoon Mehdi! It is awesome to hear your positive feedback about us. We are glad to know that your enquiry was resolved. We pride ourselves to always provide efficient customer service over the phone and online. Have a great afternoon! ~ Bob

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Anthony S.

Anthony S.Queensland

It was pretty good

published

Yes it was, and easy to set up.also it was good value. It was solved quickly.
I've been with them for a couple weeks. No I didn't need any roadside assistance.

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1 comment
NRMA Insurance
Care TeamNRMA Insurance

Hi Anthony, thank you for taking the time to leave us a 5 star review, and providing such wonderful feedback about your experience. Thank you for trusting us with your insurance. ~ Bec

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Jk

Jk

  • 9 reviews
  • 8 likes

Avoid NRMA Insurance -extremely poor claims handling, appalling customer service, no communication.

published
Value for Money
Transparency
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7 comments
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Jk
Jk
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JRenee

JReneeSydney, NSW

A perfect option to afford!

published

I feel my policy is 100% worth the money and coverage. It is easy to afford. Obviously, I would go the PLUS option, but only if I had more money.

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1 comment
NRMA Insurance
Care TeamNRMA Insurance

Hi JRenee, thanks so much for the 5 star review, we love protecting our customers, thanks for insuring with NRMA. ~ Bec

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Ian

IanSydney, NSW

Great quote

published

I was after a comprehensive insurance quote , received enormous help from the online chat person. made it really easy. Price was better than i expected, with a few add ons. One step closer to getting the car on the road

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1 comment
NRMA Insurance
Care TeamNRMA Insurance

Hi Ian, thanks so much for the positive review regarding our price! Glad you were happy with the ease of process. Safe driving :) ~Natalie

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Replace of rear passenger broken window

published

Took a long time to speak to a person to ascertain if I was entitled to a free replacement?
Ascertain I was and transfer to O,Brien Auto Window Repair (as their agent). Had dealing with this type of franchise on other matter - very expensive.
Requested a quote - informed $576 for non members but as NRMA policy holder (over 40 years) a 20% discount ($115.20) total $460.80.
Went to a local auto glass repair/ quote $395.00.(Note : I can lodge the payment claim for this amount against my policy).
What I am complain about is the price and why our policies are increasing every year (this is the reason) .

Incentivised ReviewNo
Insurance TypeComprehensive
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2 comments
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Oswald A.
Oswald A.

You do not need to flow it up.

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Jama

Jamainglemans@hotmail.com

  • 12 reviews
  • 10 likes

Appalling Service for a Premium Price

published
Value for Money
Transparency
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5 comments
NRMA Insurance
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Jama
Jama

Three weeks still no response to a request for further info in writing. You've kind of missed the point. This feedback is on the appalling service, which continues.

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Page 1 of 52

Questions & Answers

Cas

Casasked

Car Insurance

Are reparable write offs more expensive to insure? Or once repaired with safety certificate and registered the premiums are then based on market value?

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hi Cas. Thank you for contacting us. Our premiums is based on the likelihood of claims which then depend on several factors. If you want to know more information on how our premiums are calculated, please click on this link; https://www.nrma.com.au/sites/nrma/files/nrma/policy_booklets/car_ped_1020_all.pdf. Repairable write offs if registered and passed registration requirements can only be insured under market value if damage is not fixed. ie hail damage. If the vehicle has been repaired of the pre-existing damage, we can then offer an Agreed Value option. ~ Rick

Jules

Julesasked

Car Insurance

If my car has been deemed a write off and it falls within the criteria of new for new with NRMA. How long does it take to get a replacement? Also if I had tinted windows and paint protection will this be included on the new vehicle. Finally what if the year is not available but the same
Make and model and type I.e elite is only available in 2021, will this be the replacement and will I get a choice of colour?

2 answers
NRMA Insurance
Care TeamNRMA Insurance

Thank Jules for your enquiry. Time frame will be provided by the Claims consultant. If the tinted windows and paint protection is stated as done on purchase, then yes it will include this. If the same year model is not available, then a 2021 model of the same colour as your previous one. You can speak to claims via webchat at this link https://go.nrma.com.au/MotorClaimsWebChat They are available 8am to 8pm - 7 days a week if you have any further questions ~ Bob

Jules
Jules

What happens if the exact same colour is not available? Will I be able to have another?

Coral hunt

Coral huntasked

Car Insurance

My daughters car was hit on Thursday night on her way home from work. It was a hit and run but she got his rego number and dash cam evidence and went straight to the police station and reported it. The police confirmed it was a 4wd etc and that they will be contacting the driver. My daughter has an incident number from the police and she contacted nrma today to have her car assessed. She has just told me she has to pay the excess???? Why??? Doesn’t the NRMA recoup the total monies from the driver at fault? Why should my daughter be out of pocket!

3 answers
NRMA Insurance
Care TeamNRMA Insurance

Hi Coral, when you are involved in a not at fault incident you need to provide the name, address and contact details of the driver at fault, this is common with all insurance companies. Obviously as this was a hit and run it will take some time for the police to supply those details to your daughter. She will need to pay the excess to have the car repaired and it will absolutely be refunded to her once the driver at fault has been identified. Hope this provides some clarity for you. ~Kaz

Coral hunt
Coral hunt

I hope so as she has provided the rego number and dash cam footage to the police straight away. I would be very upset if she was out of pocket due to someone else’s negligence. I only hope that the police make contact ASAP. NRMA would contact the police for these details wouldn’t they??

NRMA Insurance
Care TeamNRMA Insurance

Hi Coral, we are not part of the claims team. A police report can take approximately six weeks to investigate and provide the full report. Your daughter's claim consultant can provide more information about it. ~ Maya

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NRMA Car Insurance

Details

Compare all 6 NRMA Car Insurance
CategoryCar InsuranceCar InsuranceCar InsuranceCar Insurance
Other Insurance Types Offered Business, Home and Contents, Income, Life, Motorcycle and TravelBusiness, Home and Contents, Income, Life, Motorcycle and TravelBusiness, Home and Contents, Income, Life, Motorcycle and TravelBusiness, Home and Contents, Income, Life, Motorcycle and Travel
Coverage TypeComprehensiveComprehensiveThird Party Property DamageThird Party, Fire and Theft
UnderwriterInsurance AustraliaInsurance AustraliaInsurance AustraliaInsurance Australia
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional ExtraOptional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Optional ExtraZero Excess IncludedNot Offered
Choice of RepairerAllowedOptional ExtraNot Allowed
After Accident Care
Hire Car after an Incident

Optional extra up to $100 per day, benefit ceases when:

  • your vehicle is recovered and doesnt need any repairs
  • your vehicle is repaired, or
  • your claim is paid for a total loss

The hire car will be arranged for you, you cannot arrange your own hire car.

Included up to $100 per day, benefit ceases when:

  • your vehicle is recovered and doesnt need any repairs
  • your vehicle is repaired, or
  • your claim is paid for a total loss

The hire car will be arranged for you, you cannot arrange your own hire car.

Not Included

Not Included

Emergency Transport & AccommodationTaxi transport up to $250Taxi transport up to $250Not IncludedNot Included
Towing Costs IncludedIncludedIncludedIncluded
Hire Car after a No Fault Accident

Included with no daily limit, benefit ceases when:

  • your vehicle is recovered and doesnt need any repairs
  • your vehicle is repaired, or
  • your claim is paid for a total loss

The hire car will be arranged for you, you cannot arrange your own hire car.

Included with no daily limit, benefit ceases when:

  • your vehicle is recovered and doesnt need any repairs
  • your vehicle is repaired, or
  • your claim is paid for a total loss

The hire car will be arranged for you, you cannot arrange your own hire car.

Not Included

Not Included

Essential / Emergency RepairsIncluded up to $800Included up to $800Not IncludedIncluded up to $800
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot OfferedNot OfferedNot Offered
Hire Car after Theft

Included up to $75 a day for up to 21 days

Included up to $100 per day, benefit ceases when:

  • your vehicle is recovered and doesnt need any repairs
  • your vehicle is repaired, or
  • your claim is paid for a total loss

The hire car will be arranged for you, you cannot arrange your own hire car.

Not Included

Up to $75 per day for up to 21 days

Lock and Key ReplacementIncluded up to $1,000Included up to $1,000Not IncludedNot Included
Transit Cover Not IncludedNot IncludedNot IncludedNot Included
Trailer & Caravan CoverIncluded up to $1,000Included up to $1,000Not IncludedNot Included
Child Safety Seats and PramsIncluded up to $500 for each baby capsule or child seat that's in your vehicleIncluded up to $500 for each baby capsule or child seat that's in your vehicleNot IncludedNot Included
New-for-old Car Replacement

Included, if you meet all of these conditions:

  • you bought your vehicle as a new or demonstrator vehicle
  • the incident covered happens within 2 years from when your vehicle was first registered
  • your vehicle's tare weight is less than 2.5 tonnes

Included, if you meet all of these conditions:

  • you bought your vehicle as a new or demonstrator vehicle
  • the incident covered happens within 2 years from when your vehicle was first registered
  • your vehicle's tare weight is less than 2.5 tonnes

Not Included

Not Included

Personal Property CoverIncluded up to $500 plus up to $1,500 for tools of trade. Mobile phones are not covered.Included up to $1,000 plus up to $1,500 for tools of trade. Mobile phones are not covered.Not IncludedNot Included
Uninsured Motorist Benefit Not ApplicableNot ApplicableIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedIncludedNot IncludedNot Included
FireIncludedIncludedNot IncludedIncluded
CollisionIncludedIncludedNot IncludedNot Included
Natural EventsIncludedIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedIncludedNot IncludedIncluded
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