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How to compare car insurance to find the best policy for you

If you're a regular driver, a good car insurance policy can grant you peace of mind. With so many providers and policies on the market, dipping into the policy pool can be confusing. Use this guide for tips on how to find the best, cheapest car insurance for you, whether comprehensive or third party.

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Reviews

1.8

922 reviews
5
(138)
4
(32)
3
(18)
2
(53)
1
(681)
  • Value for Money
    1.7 (251)
  • Transparency
    1.8 (213)
  • Customer Service
    1.8 (261)
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Reviewer Photos & Videos

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NRMA are charged my elderly parents 300% over market value

published
Transparency
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Daron

DaronSydney, NSW

  • 3 reviews

Perfect

published

They helped me and made sure I u der yams everything and I didn’t get over charged thank you ! I am able to afford my insurance and this is the best ever

Transparency
Customer Service
Value for Money
Insurance TypeCompulsory Third Party
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Car ModelToyota 86 ZN6
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Hi Daron, thanks for your review, we are very pleased you are happy with your insurance policy. Have a great day! ~Kaz

koomug

koomugSydney, NSW

  • 2 reviews
  • 4 likes

EXPENSIVE

published

I have a quote from another popular company for $416 but I decided to call NRMA because I want to support the company even in a small way because their share price is going down miserably and I happen to own some shares of stocks they gave me when NRMA demutualised 20 yrs ago. NRMA Online quoted me more than $700 for a Green slip. I called them and the best counteroffer they can make is $500+ IF I get a Comprehensive insurance with it, altogether costing me more than $1000. No wonder, the public has no sympathy for them anymore and their stock price going down the drain.

Transparency
Customer Service
Value for Money
Insurance TypeCompulsory Third Party
Plan covers drivers under 25No
Claim MadeNo
Car ModelHonda Jazz GE
See all answers
4 comments
NRMA Insurance
Care TeamNRMA Insurance
koomug
koomug
koomug
koomug
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Skr

SkrSydney, NSW

This is perfect can’t live without it

published

Good value for money, easy to claim and connect to chat to speak to people,
Also the company has a lot of benefits for the customers...
will stay with Nrma for life this time,

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelSuzuki Ignis
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Hey Skr! Thanks so much for your review! We are glad you enjoy our service and benefits. We hope to be able to look after you for life too :) ~ Lizzy

Worst insurance company ever

published
Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim ApprovedNo
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Shocking, appalling customer service from an Australian “reputable” insurance company NRMA

published
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder No
1 comment
NRMA Insurance
Care TeamNRMA Insurance
BigBoy

BigBoyBrisbane

  • 8 reviews
  • 11 likes

Look elsewhere

published
Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim DateAugust 2020
Car ModelMitsubishi Lancer
See all answers
4 comments
NRMA Insurance
Care TeamNRMA Insurance
BigBoy
BigBoy
NRMA Insurance
Care TeamNRMA Insurance
Andrew H.

Andrew H.Sydney, NSW

Nothing less than a scam.

published
Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelVolkswagen Golf
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Refused to complete claim unless I answered questions related to COVID

published
Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim ApprovedNo
Car ModelBMW 3 Series
See all answers
4 comments
NRMA Insurance
Care TeamNRMA Insurance

Hi Brook,
Sorry to hear that you have had a bad experience with our claims department.
So that we can follow this up for you and get our claims team to look into this could you please PM us your details and I will pass it on. ~Beni

Brook
Brook
NRMA Insurance
Care TeamNRMA Insurance
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Web chat marathon

published
Insurance TypeComprehensive and Compulsory Third Party
Plan covers drivers under 25No
Claim MadeNo
1 comment
NRMA Insurance
Care TeamNRMA Insurance

So happy that you were able to find a solution Megan. We will pass on the great compliment to Mac for his customer service. Please reach out if you require any further assistance and keep safe during this difficult time ~Renae

Max

MaxSydney, NSW

  • 3 reviews
  • 1 like

Cheapest cover during this covid period

published

- policy was good value
- bought it online, self-serve
- haven't lodged any claim thankfully
- had

Nobody else in the industry could beat the 10$ per month value for third party, Fire & Theft

Customer Service
Value for Money
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Thank you so much for sharing Max. We are glad you have found a product that helps you during this difficult time, and also saves you $. Please let us know if you require anything further. Keep safe ~Renae

I never thought NRMA will make me cry

published
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateJuly 2020
Claim ApprovedYes
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Horrible service - illegally taking funds & several breaches of Code of Practice

published
Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
See all answers
3 comments
NRMA Insurance
Care TeamNRMA Insurance
Mary
Mary
NRMA Insurance
Care TeamNRMA Insurance

Hi Mary, thanks for messaging us over on Facebook. I can see that our team has escalated this for you, the claims manager that contacts you will be able to help you through our dispute resolution process. Thanks again, -Nathan

I received all the help I wanted

published

I was helped for cancellation of two business MOT policies due to corona virus effect. I was offered refund immediately. Then patiently I was given clear quotes for different options for my private van.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Hi there, thank you for your review, we are very pleased you were happy with the service you received, have a great day. ~Kaz

This is a HORRIBLE insurance company NEVER AGAIN

published

an NRMA customer went into the back of my car and nrma told me it would be a week till they can fix it 1 month later i have heard nothing i have called them numerous amounts of time no one has called me back the other party involved in the accident was very lovely but NRMA have done nothing to help and have given me no answers and LIED!

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder No
Claim Resolution Time1-2 months
Claim DateJune 2020
Claim ApprovedNo
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance
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Paul

PaulSydney, NSW

  • 13 reviews
  • 17 likes

The worst experience!!

published

I Lodge a claim against (NRMA) her insurance claim on driver at fault who hit me backed into my car , But NRMA said I will have to go to my insurance

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive and Third Party Property Damage
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder No
Claim DateJuly 2020
Claim ApprovedNo
Car ModelMitsubishi Challenger PB
See all answers
2 comments
NRMA Insurance
Care TeamNRMA Insurance
Paul
Paul

[Personal Details Removed]

Manish

ManishMurrumbidgee Region, NSW

Taking random amounts whenever they want

published
Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim DateJuly 2020
Car ModelHonda Civic
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Hi Manish, your review is for NRMA Roadside, we are NRMA Insurance, you would need to lodge your review under their name. Thank you. ~Kaz

Sarah C.

Sarah C.Sydney, NSW

The worst experience!!

published

NRMA cancelled my car insurance and notified me by email which was in my junk file. As a result of this I have been driving my car for 3 months without insurance without my knowledge. I can’t tell you how disappointed I am to have placed my trust in this company and they let me down.
The customer experience was also terrible. When I became aware of the cancellation I wanted to reinstate my insurance and they increased it by $50 a month ($140) So I called other providers who offered me exactly the same terms for $60 a month. Do not place your trust with this company they obviously do not care about their customers.

I do not recommend this company and if you are with NRMA I strongly suggest you Place your trust elsewhere.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim ApprovedNo
Car ModelMercedes-Benz A-Class
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance
Mad

MadSydney, NSW

  • 8 reviews
  • 3 likes

No claim bonus discount

published

My insurance went up alot but i let it go but it bother me so i called and spoke to a lovely gentleman from south Africa he explained the reson why which was helpful then gave me a discount because i have a brilliant driving record which i was very happy about .he also emailed everthing too me....wonder customer service

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelKia Rio
See all answers
2 comments
NRMA Insurance
Care TeamNRMA Insurance

Hi Mad, thanks for the great feedback. ~ Jono

Mad
Mad

Your welcome i only give good feedback when customers service is outstanding and all my feedback come's from my heart .i spoke too a lovely South Amercian gentleman ☺

Ian T

Ian TSydney, NSW

An Easy and Positive Experience

published

My new policy is good value and highlights how expensive my now departed Volvo was to insure. Claims lodged over the years were all processed to my satisfaction.
Every car I have owned since 1956 has been insured with NRMA.
Only roadside service needed was for new batteries and that was always quick.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive and Compulsory Third Party
Plan covers drivers under 25No
Claim MadeNo
Car ModelKia Cerato BD (Hatchback)
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Hi Ian, congratulations on the new car. I am glad to hear you are enjoying some savings and had great claims experience. Thank you for your 64 years with us. ~ Jono

Page 1 of 47

Questions & Answers

Pitbull

Pitbullasked

NRMA Car Insurance

Hello , I was looking at buying a vehicle that has hail damage very very light hail damage but The vehicle is a repairable write off . I was thinking of using the car for RIDE SHARE business as the vehicle has passed A.C.T road worthy and has A.C.T registration, The big QUESTION is can the vehicle be fully comprehensively insured for RIDE SHARE business use in the A.C.T?

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hey Pitbull. We will allow allow you to insure hail damaged vehicles for comprehensive insurance under market value provided the vehicle is in a registrable condition. We are unable to offer agreed value on hail damaged vehicles until the damage is repaired. NRMA offers cover for vehicles used for rideshare as long as the vehicle is not used for rideshare 100% and has some private use.
Thank you~ Lizzy

Vlad Arkhipov

Vlad Arkhipovasked

NRMA Car Insurance

NRMA's client damaged my car ( back impact). He was not able to give his NRMA details same day. Only day after. My insurer CBA told my I have to claim him to pay my replacement car. How do I can it ?

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hi Vlad, if you have the NRMA Claim number please call 1300 763 324 so you can talk to our team regarding the accident. ~Nat

Bruce Mason

Bruce Masonasked

NRMA Car Insurance

Can I choose my own repair agent?

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hi Bruce,
You will have to have the option selected on your policy to have your own repairer. If this isn't selected you will be sent to our Network of Repairers.
Please send us a PM with your policy details and I can check this for you.
~Beni

Get an answer from our members and NRMA Insurance representatives

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