NRMA Car Insurance

NRMA! You are sending an overdue reminder while I have never looked into NRMA and what it entails. Vehicle registration/Product N/A - My NRMA Total due $60.00 Due date 15/02/26 Please could you make sure customers are aware and you have received the consent before turning into paid service. I have called up customer care and have got the (whatever that service is) cancelled. Show details

Good value for money and easy to transfer from another insurance company. however it has been so frustrating dealing with the claims team after my car got written off by a drunk driver. I provided a substantial amount of documentation and photographic evidence of the scene. They insisted we needed a police report to go further, but police were… Read more

stating that this is not the case at all and even if they did need a report, it would be $92 out of my pocket and 2 weeks for it to arrive. NRMA stated the issue delaying the claim was that I didn’t have the at fault drivers details (after I had already provided their first name and rego - surely the insurance company can put two and two together and find the rest of the information?) Once I got their details, they then said they needed proof of my drivers alcohol and drug test. I explained it was 0.00 and that the blood analysis done at the hospital could take up to 2 weeks. They simply wouldn’t accept any explanation that our results were all 0, stating I could be lying about the result and any alcohol reading would forfeit the claim. It appeared each time I gave them information, they created a new issue to delay the claim. Once they’d gotten in contact with a police officer to confirm our negative drug/alcohol screening, they said they had booked me a Mitsubishi ASX rental for 2 weeks. Upon arriving to the hire car location, they informed me I was booked in for a Mazda 2 (much smaller than the SUV I requested). I have to return to the car hire tomorrow to get an SUV. It has felt like everything is going around in circles and there is an issue with every little detail.

I have my house, and 2 cars insured with NRMA and now wanting to insure my caravan and get cheaper quotes from elsewere even with the group discount from them. I only want it insured for the 25k i paid for it but the minimum is 38k whick makes zero… Read more

sense. Anyhow i am going with either GIO or new wave insurance as they are half the cost of NRMA . This valued customer doesnt feel very valued, might take everything else to a different company also.

Following an accident in mid Aug I submitted a claim on NRMA Vehicle Insurance. Since submitting claim, I have made multiple phone calls for information and status of claim and repairs. I have yet to speak with anyone who speaks English as 1st… Read more

language. I have spent hours on the phone trying to get answers for questions that should take a couple of minutes to resolve. Countless Options to select from, hours of interminable prerecorded waffle about NRMA. As soon as repairs completed (??) I will be cancelling and looking for new insurer. APPALLING customer service! APPALLING!!

I have an open claim, where my car has been with NRMA appointed garage for a what’s rolling into a second weekend and have had three calls with NRMA committing to provide a written up date on status of repairs, but still nothing. A raised a formal complaint and I can see my complaint is closed with no resolution !? Show details

I had a minor car accident requiring minor quick repair. NRMA handled it very professionally. Very accurate and updated communication Accountability and responsiveness towards my concerns A quick repair within less than a week during very busy time of the year. Also I really like how they gave me options of their repairers to choose close to… Read more ·  1

my address even though I don’t have that in my policy saying repair at my repairer. The online platform is very smooth. The car was booked in for inspection/assessment and all details right at the portal as soon as Claim lodged. The express repairer Artarmon is as good as NRMA Thank you I’ve had terrible experiences in past with other insurers. I hope this continues if any major repairs needed in future

I have not made a claim through NRMA but have multiple policies and have been a customer for many years. Loving the mutli policy discount, not many companies rewarding existing customers so it's nice to see. Every time I have contacted NRMA they've been quick to answer. The staff members are Australian which goes a long way when there is no… Read more ·  1

language barrier. Staff are knowledgeable & efficient. I have previously tried other insurance companies but NRMA has been the best! I have multiple car policies as well as home & contents and the service I have recieved has been nothing but amazing!

My review is for Tanya at the Queanbeyan NSW office. I find it really fabulous these days to have someone like Tanya to breeze through my queries. I am really impressed. I would submit more than 5 stars for Tanya if possible. Thank you again Tanya. Show details ·  1

Wow. NRMA comprehensive car insurance is in itself, an accident waiting to happen. We suffered the worst customer experience in 40 years. We chose Drive, Pinkenba, an NRMA preferred repairer and it became an absolute nightmare. They held our vehicle for nearly three months, gaslighted us, postponed our repair to suit their schedule, hung up on us… Read more

several time when we attempted to make genuine enquiries, made little to no effort to source parts. A part they claimed was taking over a week was in stock at Mazda locally and could have been delivered in one day. The only reason we finally got our vehicle back was because my partner sat in their reception for six hours, until they had the car ready. BEWARE!!!! Do NOT choose an NRMA preferred repairer. Drive Pinkenba accepted over 70 vehicles in the same time as ours, knowing full well they couldn't repair them in a reasonable time. They queue vehicles and keep people hanging, all to suit their business. The customer comes last. And NRMA? They took a back seat. They barely provided updates and when they did,they were vague and outdated. Had we not finally got our vehicle back after 9 weeks, we were planning legal action. I haven't shared most of our bad experience, there is just too much to cover. We will NEVER use NRMA or Drive Group Pinkenba. This is a warning to anyone planning to use either.

Absolutely terrible experience with NRMA. My car claim dragged on for 3 months, and the service was shockingly poor from start to finish. They left my car at the towing yard for nearly 2 months without properly dealing with it, and it only got assessed after I made multiple calls and kept pushing for answers. I had to do all the chasing myself… Read more

because nobody seemed interested in handling the claim properly. The delays, lack of urgency, and poor communication made an already stressful situation even worse.

On top of that, their settlement explanation was unfair and ridiculous. They said they would deduct my registration from the settlement because I could supposedly claim it back from the Department of Transport. But the registration is something I paid for, not them, so they have no right to treat that as part of their settlement deduction.

This whole process felt unprofessional, slow, and unfair. For an insurance company, this level of service is unacceptable. I would never want to deal with NRMA again.

An NRMA customer smashed into my car while I was parked (I was in the car)- they were likely on their phone as completely ran off the road and have been charged by police. Their insurer- NRMA have written off my car but refuse to communicate in writing. They have made one phone call a month after the incident requesting my bank details and… Read more

pressuring me to just receive a payout for my vehicle without providing anything in writing. So dodgy it seems like a scam. Unsure why NRMA refuse to communicate in writing when I have requested this and they have my email address. I am forced to continue paying registration on the written off vehicle as NRMA still refuse to provide anything in writing! Fortunately AFCA is such a good service to assist when dodgy insurance companies try to rip people off.

So today, I get this friendly little alert from NRMA about my home insurance renewal. No big deal, I think—I'll just jump online and get it sorted. I’ve got four insurance products with them, so pretty straightforward, right? Well… not quite. As I’m checking my policies, I suddenly spot something bizarre. One of my comprehensive car insurance… Read more

policies is still active—for a car I sold eight months ago. Eight. Months. Ago. Apparently, I’ve been generously insuring someone else’s ride all this time. Bravo, me! So, I call their support, explain the situation calmly, and ask for a cancellation and, you know, maybe a full refund for the time I was protecting a stranger’s car. Their response? “Oh, you auto-renewed because your auto-debit was active. That counts as your consent.” And the best part—they can only refund me for 51 days. Fifty-one. I ask, “So, I’ve basically been paying insurance for a car that doesn’t even belong to me?” And they go, “Prove it—or we assume you’re lying.” Seriously? After a decade as a customer? I try to stay polite and mention, “Hey, I’ve got three other insurance policies with you, I’m just talking about this one.” The support agent responds with the warmth of a brick wall and the tone of someone doing me a huge favour by even staying on the call. At that point, I’m done. I say, “You know what? Just cancel everything. All four policies. I’m out.” And guess what? She says, “More than happy to,” and cancels everything in under two minutes. I sat there thinking—is this really how businesses operate now? A decade-long customer, wiped off the books faster than a spam email. Unreal.

Save yourself the time and just shop around. I have been with NRMA for 15+ years with zero at-fault claims. My car is garaged, has a security system, and I do less than 5,000km a year. Despite being the lowest possible risk, my premium jumped from $1,600 to $1,950. Other insurers are quoting $1,400 to $1,450 for the exact same terms. I spent way… Read more

too much time on the phone walking through useless scripts only to be offered a measly $50 discount. They have no willingness to bridge the price gap or value long-term customers. Don't bother trying to negotiate, just move on and save your money.

According to Service app, its the cheapest but apprently Allianz $90 cheaper for CTP greenslip n there was no Cooling off periode to cancel they said already registered, only first n last used this, my others family members will not use nrma ever Show details

Why does NRMA have an offshore team who can't help you? They can't make payments, they just waste your time transferring you. Three times I called NRMA this week, transferred three times, first couldn't help me, second said you've come through to the wrong team, transferred again to hear a recording state our opening hours are from 10-4. Called… Read more

again the next day, went through the same thing, transfer, transfer then a recording stating due to a building evacuation we can't answer your call, so call us again. Third call today, transferred again, and again to get a recording stating: sorry we can't answer your call right now, call us again. This is not service NRMA

Don't stand by their lifetime warranty on repairs guarantee, waited 10 months for the car to be re-inspected with the assessor just never showing up. Given the run around for months, wasted hours on the phone. Car was unsafe to drive following repairs, broken down due to parts not being replaced with the vehicle needing to be towed and my father… Read more

stranded. Have had no option but to sell the car with a huge financial loss. Will be reporting to the ACCC and won't be insuring any future vehicles with NRMA. Disgusting way to treat a loyal member of 52 years!

Worse insurance company. Stay away. Not worth your money. We have bern trying 3 weeks to get a quote for an expensive sports car with no lukc. This company has lost the plot, used to be SGIO who were very professional. They have gone bsckwards and not worth my time. Very poor customer service Show details

Up to 2025 I had some 14 insurance policies with NRMA over more than 20 years. You used to beat every cheaper quote then you stopped doing that completely. Every time I rang NRMA I almost always got a foreign call centre speaking poor english. NRMA gave me bulk policies and long time member discounts. This changed also and the service was poor. I… Read more

switched to RACQ who have better TV ads, english speaking staff and much better prices. Very disappointing how your quality has deminished.