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Teachers Mutual Bank (NSW Teachers Credit Union)

Teachers Mutual Bank (NSW Teachers Credit Union)

1.8 from 35 reviews · View Statistics
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Reviews

1.8
35 reviews
Previous
Next
Dylan
DylanHunter Region, NSW

We put you last more like it

published
Transparency
Customer Service
Lee Doyle
Lee DoyleSouth East Queensland, QLD

POOR SERVICE

published
Transparency
Customer Service

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0.0
(1,234)
Roger R
Roger RBrisbane
  • 8 reviews
  • 12 likes

No respect for loyalty for over 40 years!!

published
Incentivised Review No
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Angry
AngryClaremont Meadows
  • 12 reviews
  • 6 likes

Don't rate and should not even get a star

published
Transparency
Customer Service
Incentivised Review No
Hayley B.
Hayley B.Southwest, VIC
  • 2 reviews

Screwed us over last minute

published

We applied for a loan with teachers mutual bank, were pre approved a good 6 weeks before settlement. 2 days before settlement the bank pulled out due to a clause in the contract that everyone else (conveyancer, broker, vendor) felt was standard. Made us pay hundreds in delayed settlement fees as well as have to find a new lender in very short notice in the middle of covid. This was extremely distressing and we will be taking action against the bank.

Transparency
Customer Service

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Nicole E.
Nicole E.Sydney, NSW
  • 2 reviews
  • 1 like

Car buying service

published

Contacted the car buying service weeks ago about them finding us a car. Since then there's been no contact unless we initiate it. We even sent them links to cars we were interested in hoping they could negotiate on our behalf, and they couldn't even be bothered to respond. We gave up and found a car ourselves. Just waiting to see if we'll ever hear from them again. Absolutely useless.

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Catherine Booth
Catherine BoothSydney, NSW

Should be reported for elder abuse. Disrespectful and rude.

published
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Customer Service
Incentivised Review No
gavin f.
gavin f.Hunter Region, NSW
  • 2 reviews

Go elsewhere

published

This bank claims to help teachers but this claim is far from the truth. The interest rate they charge on home loans is extremely noncompetitive, there rate still begins with a four for existing customers They are unwilling to pass on interest rate cuts but will raise their interest rates without the RBA doing so. Trying to contact them is a nightmare, you're lucky to get a response from an actual human, just an automated response saying a customer service representative will be in touch soon. They have lost my business.

Customer Service
Application Process

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hello59
hello59
  • 2 reviews
  • 2 likes

Debit card fiasco

published

Been a member for 38years. Debit card unexpectedly swallowed by ATM. Despite advising Tmbank by email and verbally to send card to alternative address, they sent to file address. Poor performance.

Customer Service
Incentivised Review No
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Great service! Highly recommend the Teachers Car Buying service to anyone.

published

Bought a car for my son.. the team at the car buying service did all the work for me... no stress and time saved! Highly recommend the teachers car buying service.

Transparency
Customer Service
GAA
GAA
  • 3 reviews

Unhelpful, even in times of emergency.

published
Transparency
Customer Service
Incentivised Review No
Korean Grounded
Korean GroundedSydney, NSW
  • 3 reviews

Dreadful Service

published

They have no branches so you have to call to get service. The security measures used make both the internet and phone calls slow and laborious. When you do call have half an hour to spare because that is the waiting time. They offer a call back but that can be hours later or never. If you dont answer immediately its back to square one. There is nothing competitive about this bank.

Transparency
Customer Service
Book Geek
Book GeekAU
  • 8 reviews
  • 8 likes
  • Verified

Going downhill

published

I’ve been a member of Teachers Mutual Bank (previously Teachers Credit Union) for well over 10 years and am disappointed to say their service levels have dropped significantly during this time. The amount of time you spend on hold to speak with them over phone is getting ridiculous. This is a problem, given the lack of conveniently located branches in NSW, available to call into to resolve any issues. They also drag the ball big time on announcing what they will do when interest rate cuts come through from the RBA. On top of that if they do pass on the cut or part thereof, it is never passed on until the beginning of the following month.

Transparency
Customer Service
Incentivised Review No

I wish I could score them lower

published

Customer service is ridiculously bad - we are in the process of refinancing our home loan with TM Bank and they won't return our calls, meet with us in person when we visit their EMPTY branch or return calls when they say they will. Very disatisfied. When we visited the branch in person to discuss our home loan, the individual on the reception did not want us to see anyone, rather she kept telling us "you can refinance online, just go online". When we went online, we were told that we should call. So we called and were told we would get a call back. No callback three out of three times. Safe to say we will be taking our business elsewhere, as it's obvious TM Bank doesn't want it. If I could give 0 out of 5 stars, I would.

Transparency
Customer Service

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Michael
MichaelCentral West, NSW
  • 3 reviews
  • 1 like

You can’t count on the TMB when you need them

published
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Customer Service
Incentivised Review No
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Read more reviews - page 2

Questions & Answers

Robert.I.
Robert.I.asked

Pls advise if the Rooty Hill branch - now has their coin counting machine in operation ?

No answers
Charmaine
Charmaineasked

Hi I need to download your app as a new customer please respond

No answers
Charmaine
Charmaineasked

Hi I need to download your app as a new customer please respond

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