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- 2 reviews
- 3 likes
It costs me $72 per month, which is certainly not cheap, and the service is throttled to 50Mbs download and 20Mbs upload. If you want anything faster it will cost more.
The additional fees are borderline outrageous. Activation Fee: $49.00, Router fee $180.00, Delivery Fee $18.00. You're locked into a contract and they will charge around $200 to cancel early.
My advice would be to use Telstra's 5G home internet. It's about $10 per month more expensive, but you'll save money overall and the speeds are much better.
A final point of interest is...
Read more the very large number of poorly spelled, absolutely GLOWING 5 stars reviews these guys have. There are more than a few one star reviews, and they have a ring of truth to them, but they are swamped by the one-off 5-star hagiographies. EDIT TO ADD: They just called me and told me they would reduce my bill by $5 per month if I delete the review. I'm not deleting the review.
Very good Service and technical surport. I used to use other company. Now I swifted to OCCOM. Hope OCCOM can provide their high standard Service in the long run. Great!
Awesome customer service by Rameez. Fantastic. Great internet plan and also great initiative on his behalf. Would recommend in the future. Offers are great and they get onto problems really quick. Thanks again
I’m leaving Occom as it keeps cutting out including right now whilst on my phone as I need to use my mobile data. Would never deal with again! Thank you
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- 3 reviews
- 1 like
Our connection was initially great but 6 weeks ago internet was out for a week. It was finally reconnected but has been dropping in and out or ridiculously slow ever since. Keep blaming Opticomm. Either way Occom is not providing the promised service.
- 4 reviews
- 1 like
Occom resolved the issue perfectly, got a reward and didn't charge my last month connection, very good result at the end, so quite happy with it, definitely they have great customer service
The reviewer stated that an incentive was offered for this review
- 2 reviews
My Wi-Fi has no working for the last five days,chat with the techical but got no result,util I use wechat to chat with the customer service（小艾 ）and supported responded instantaneously to walked me through step by step very patiently and professional to solve my problem,Very impressive service from this company,Perhap the speed are still too slow,but improved,I could look in to up grading my nbn plan in the future.
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- 4 reviews
- 1 like
great customer service all problem with the end of contract resolved, even got small extra reward, so very happy with occom, they fixed the issue and helped with the billing
The reviewer stated that an incentive was offered for this review
- 2 reviews
- 8 likes
Signed up with Occom as the unit we moved into already had the Modem set up and the cost per month was fairly cheap.
Worst mistake ever!!
Internet only connects in the kitchen where the modem is located. Speed tests in my room less than 10metres away from the Modem are at 0.25 mbs!!
What's the point of having internet if it only works in 1 room of the unit??
Spoke with tech support and they were no help at all, only offering for us to pay 2-300 for mesh extenders that may improve the connection in the bedrooms and advising they will look in...
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Surprising good customer service.
I was trying to replace the router, and the IT supported responded instantaneously, walked me through step by step very patiently. Very impressive service from this company
service is good and effective，get many help from the servicer， attitude is very nice. its easy to use. purchase experience is good and the price have Price concessions，all in all good
The reviewer stated that an incentive was offered for this review
Although i can't get connected with the network because i don't have approval by the landlord but Occom tried their best to help me. I will definitely give them a try in the future
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CHECK THE UPDATE BELOW
------------------------------------------------
[Original 3/5 star review]
Cons:
- They charged me for the first month the very day I signed up, but the service kicked in only in 7-8 days. What did I pay for the whole week then?
- They automatically set up direct debit with no other option. This is so sketchy.
- Every time I measure my speed it shows my closest node in Sydney (I'm in Gold Coast). This didn't cause any issues that I'm aware of, but it is just weird. Is my traffic reroutes through half the country?
- To ...
- 2 reviews
I join since 20 October, I did paid and also get direct debit on 20 November, still can’t use the connection because they don’t give or send modem to connect
Dear Farah, I'm sorry to hear about the issues you've had with your internet service. We will also investigate the issue for you.
If you have any issues, please contact our support team via email at escalation@occom.com or call 1300 299 999.
Maggie was very helpful in sorting out my problem. I wasn't able to connect to LAN cable for months but now I can :) definitely recommend for anyone with technical difficulties
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Details
 Occom NBN 12/1 (Basic)5.0 (5) | Occom NBN 25/5 (Boost)4.0 (4) | Occom NBN 50/20 (Boost Plus)3.8 (28) | Occom NBN 100/40 (Superfast)4.0 (13) | |
|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $56.88 | $64.88 | $69.88 | $89.88 |
| Typical Evening Download Speed | 11Mbps | 23Mbps | 45Mbps | 90Mbps |
| Promotional Monthly Price | $59.88 | $64.88 | $79.88 | |
| Promotional Offer | "Promotional price is for the first 6 months after signup, then reverts back to standard price" | "Promotional price is for the first 6 months after signup, then reverts back to standard price" | "Promotional price is for the first 6 months after signup, then reverts back to standard price" | |
| Max Upload Speed | 1 Mbps | 5 Mbps | 20 Mbps | 40 Mbps |
| Service Type | Fibre and NBN | Fibre and NBN | Fibre and NBN | Fibre and NBN |
| Packages Available | Standalone | Standalone | Standalone | Standalone |
| Contract | Monthly | Monthly | Monthly | Monthly |
| Data Allowance | Unlimited | Unlimited | Unlimited | Unlimited |
| Max Download Speed | 12 Mbps | 25 Mbps | 50 Mbps | 100 Mbps |
- ABN: 58608289425
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Dear Joe, I'm sorry to hear about the issues you've had.
As we can't find your account detail in your system, please contact our support team via email at escalation@occom.com.au or call 1300 299 99...
Read more9. we will be able to take care of your case. Thank you.