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Occom

Occom

Fibre, NBN Fibre (See All)
4.1 from 162 reviews · View Statistics
See the Best Internet Service Providers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Occom

Reviews

  • Value for Money
    3.9 (125)
  • Transparency
    3.9 (120)
  • Customer Service
    4.2 (134)
  • Adequate Speeds Yes (85) · No (33)
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Shane
ShaneSydney, NSW
  • 2 reviews
  • 3 likes

Locked in customers get poor service at a high price

published
Value for Money
2/5
Transparency
1/5
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Judy
JudySydney, NSW

Very efficient and professionnal!

published

Very good Service and technical surport. I used to use other company. Now I swifted to OCCOM. Hope OCCOM can provide their high standard Service in the long run. Great!

Value for Money
5/5
Transparency
5/5
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Clyde F
Clyde FSydney, NSW

Great Customer Service

published

Awesome customer service by Rameez. Fantastic. Great internet plan and also great initiative on his behalf. Would recommend in the future. Offers are great and they get onto problems really quick. Thanks again

Value for Money
5/5
Transparency
5/5
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Mark t
Mark tSydney, NSW

Terrible customer service and internet service

published

I’m leaving Occom as it keeps cutting out including right now whilst on my phone as I need to use my mobile data. Would never deal with again! Thank you

Value for Money
1/5
Transparency
1/5
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Jade16
Jade16
  • 3 reviews
  • 1 like

Not recommended - limited service

published

Our connection was initially great but 6 weeks ago internet was out for a week. It was finally reconnected but has been dropping in and out or ridiculously slow ever since. Keep blaming Opticomm. Either way Occom is not providing the promised service.

Value for Money
2/5
Transparency
3/5
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mark
mark
  • 4 reviews
  • 1 like

great end result

published

Occom resolved the issue perfectly, got a reward and didn't charge my last month connection, very good result at the end, so quite happy with it, definitely they have great customer service

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The reviewer stated that an incentive was offered for this review

Danny
DannySouth East Queensland, QLD
  • 2 reviews

Happy Ending !

published

My Wi-Fi has no working for the last five days,chat with the techical but got no result,util I use wechat to chat with the customer service(小艾 )and supported responded instantaneously to walked me through step by step very patiently and professional to solve my problem,Very impressive service from this company,Perhap the speed are still too slow,but improved,I could look in to up grading my nbn plan in the future.

Value for Money
3/5
Customer Service
5/5
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mark
mark
  • 4 reviews
  • 1 like

great customer service all issues resolved, happy ending

published

great customer service all problem with the end of contract resolved, even got small extra reward, so very happy with occom, they fixed the issue and helped with the billing

Contract Type12-month contract
Data TypeUnlimited Data
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The reviewer stated that an incentive was offered for this review

Luke E.
Luke E.
  • 2 reviews
  • 8 likes

Extremely bad connection and speed

published
Value for Money
3/5
Transparency
3/5
Similar opinion? Write a review on ProductReview.com.au!
Internet Service Providers

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Good customer service

published

Surprising good customer service.
I was trying to replace the router, and the IT supported responded instantaneously, walked me through step by step very patiently. Very impressive service from this company

Incentivised Review No
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this is perfect

published

service is good and effective,get many help from the servicer, attitude is very nice. its easy to use. purchase experience is good and the price have Price concessions,all in all good

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The reviewer stated that an incentive was offered for this review

Good customer service

published

Although i can't get connected with the network because i don't have approval by the landlord but Occom tried their best to help me. I will definitely give them a try in the future

Value for Money
4/5
Transparency
4/5
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Internet Service Providers

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Joe Black
Joe BlackSouth East Queensland, QLD

Excellent Customer Service, REVIEW UPDATED

published
Value for Money
5/5
Transparency
4/5
Occom
Mike L.OccomSend a private message
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Farah Diba
Farah Diba
  • 2 reviews

I don’t get any connection no modem send and taking my money so bad

published

I join since 20 October, I did paid and also get direct debit on 20 November, still can’t use the connection because they don’t give or send modem to connect

Value for Money
1/5
Transparency
1/5
Occom
Mike L.OccomSend a private message

Dear Farah, I'm sorry to hear about the issues you've had with your internet service. We will also investigate the issue for you.

If you have any issues, please contact our support team via email at escalation@occom.com or call 1300 299 999.

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Very helpful

published

Maggie was very helpful in sorting out my problem. I wasn't able to connect to LAN cable for months but now I can :) definitely recommend for anyone with technical difficulties

Incentivised Review No
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Occom

Details

Compare all 6 Occom
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $56.88$64.88$69.88$89.88
Typical Evening Download Speed 11Mbps23Mbps45Mbps90Mbps
Promotional Monthly Price $59.88$64.88$79.88
Promotional Offer

"Promotional price is for the first 6 months after signup, then reverts back to standard price"

"Promotional price is for the first 6 months after signup, then reverts back to standard price"

"Promotional price is for the first 6 months after signup, then reverts back to standard price"

Max Upload Speed 1 Mbps5 Mbps20 Mbps40 Mbps
Service TypeFibre and NBNFibre and NBNFibre and NBNFibre and NBN
Packages AvailableStandaloneStandaloneStandaloneStandalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
Compare all 6 Occom
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