Officeworks Mailman

Service not available – Says service not available due to office works removing mail man from all stores National wide !! Site not available Auspost available for posting items Mail man was Discontinued recently by Officeworks Show details

Website and delivery – Go to website. Item in stock. Purchase item. Pay. Then informed - pick up in 10 days.... Tracking item on website is a total waste of time. It won't answer anything. Won't use Officeworks again. Show details

Wouldn't allow me to increase my pay limit – Yes everything thing was all correct and waiting to be collected. All information was correct and pick up was defanitly a few days early to be collected from office works prospect  Show details

Delivery – Great service I sent 15kg box from officeworks Maroocydore, assisted by a willing staff member. Despatched Monday from Maroochydore QLD to Grafton NSW arrived Tuesday 10.57am. Followed the tracking to see where it was. I was concerned after I read all the lost/undelivered reviews Show details

Prompt interstate delivery prior to Christmas – I have used Mailman several times, the first time was when the service first started and experienced a few problems. My first attempt saw the parcel travel from Sydney to Melbourne before being returned to Sydney where it became ‘lost’ for a couple of days. Finally made it to its destination on Philip Island. Reason I preferred Mailman to send… Read more

parcels to Philip Island was that the parcels were delivered to the intended address. Australia Post only delivered to the nearest post office from where it had to be picked up. Sent a late parcel to Geelong, Victoria, on December 20th and was told delivery would be between 27/12 and 7/1, understandable given the time of year. I received a phone call from daughter on 24/12 to tell me that the parcel had arrived. I am impressed and continue to be impressed by the Mailman service and use it whenever I need to send a parcel.

Excellent deliver mailman – After suffering with damaged/lost shipments using Australia post. I was impressed by the ease to use, service and presentation of parcel on arrival. I was impressed and will be happy to use again. Show details

Ripped Off! – I purchased Mailman satchels in bulk in April 2020, I went to post one the other day (14/8/20) and was told they no longer provide this service. What?!! They said they had notified customers by putting a notice on the instore Mailman box for 3 weeks....I do not go to Officeworks on a regular basis just to stand in front of the Mailman box and read… Read more

notices! They told me I could not get a refund unless I provided the receipt or date of purchase, and that I could not get a refund on the satchel I had written on. I paid for a service I DID NOT get, Officeworks has continued to trade during the Pandemic, I have not! I cannot believe a company this large makes it so difficult to get a refund when it is clearly their fault. What happened to putting customers first?

Beyond terrible – Parcel was lodged on 22/7/20 for delivery between Brisbane to Melbourne. No tracking recorded and parcel is MIA as at 5/8/20. Has to be the worst delivery service in Australia. Show details

Convenient drop off and that is where it ends – Lack of communication as to status and tracking. No notification once delivered. I have to follow up with the person I was sending it to to be advised it had arrived. Both these parcels were sent to South Australia. Each given 8-12 business days (read 10-18 calendar days - nearly 3 weeks!!). Extra small parcel. Takes 5 calendar days to get to… Read more

Adelaide. Then nothing, no tracking expect handed to local contact. Had to chase and chase for both and both were late and last the 12 business days. They are using Fasttrack couriers once it gets to the capital location and only have to read their appalling reviews to see why this is not working. Tried to contact and provide feedback to Mailman and crickets, so can only infer from that their care factor equates to that of the sub-contractors they use - i.e. a big fat ZERO!

BIRTHDAY PARCEL from Western Australia – A family member sent a birthday parcel for her twin nephews 1st birthday using Officeworks service Mailman. It was posted on or about 12 th May 2020. It hasn’t arrived and I have contacted the service and included the number. I have a photo of the package on the Mailman counter prior to posting. Where is it? Surely any holdups with Covid have been resolved. A very disappointed grandmother. Show details

VERY disappointed – sent a parcel via Officeworks by Mailman one week ago to the day - told it would be collected by the courierthe same day! Checked tracking two days ago - not recognised. Today went back to the store only to be told parcel still there abd blame placed on courier. Told them that as my phone number on parcel would have been good customer service… Read more

to ring me to advise of problem!! I believe the sevice is being discontinued in July- does everyone a favour!!!

Terrible Service – I have a small Etsy business, more products were broken than delivered safely. Now a refusal to reimburse. Mailman has cost me a lot of money. I'm glad to see Officeworks are now getting rid of this service - no wonder! Mailman contracted Fastway Couriers - terrible service - I suggest you don't use! Show details

DO NOT USE THIS SERVICE!!! – It has been over a month and I have yet to receive a parcel sent from Perth (to Sydney). Four emails to Customer Complaints at Officeworks and this is still not resolved. It seems the parcel has been sitting at the warehouse in Sydney and despite the emails the couriers do not seem in any hurry to deliver it. Shame on you Officeworks and… Read more

Fastway. Officeworks needs to consider closing this section of their business down or ending their ties with Fastway. I ended up having to spend $350 to buy a replacement item to complete a project. This saga has turned me off even shopping at Officeworks.

2-3 day delivery has now taken 18 days and still not received.MH8000016353 – 18 days to Tamworth from Sydney and still, not yet arrived at destination. WHY?? WHEN??? URGENT... I was told 2-3 days when I, sent package. Does this service work? Help. Show details

If I could give minus stars review I would - The courier co used are thieves – The mailbag was delivered to my GF this afternoon, once she got back inside the house with the bag she noticed the side of the bag had been opened slightly, enough to to poke your hand through. A bubbled wrapped present was removed from the bag, obviously stolen by the driver. Warning do not use this service under any circumstances.... Pay a little extra and use Australia Post.... I have learnt my lesson. Show details

Avoid at all cost – All started well, albeit a little confusing and back and forth in-store. Initial indications were for a 3-5 day delivery window. After a few days, I checked tracking. It stated my parcel was damaged and I should call a number. When I called that number I realised I was connected to Fastway Couriers. Had I known they were the service provider I… Read more

never would have used them. Fastway informed I had to call Officeworks, Officeworks would provide photos of damage. I asked why they couldn't send photos since they had the package. "Officeworks is the supplier". Called Officeworks. Officeworks told me I needed to call Fastway. I said someone needs to take responsibility. They suggested a form to locate my parcel. I completed said form to locate may parcel. It was just sitting at a midway point. Officeworks contacted me and asked if I wanted the parcel returned to store. I requested information on what sort of damage had been sustained. They replied saying they would contact Fastway. There was then no contact until the receiver sent me a photo of the parcel. Contents undamaged. Box in perfect condition. 13 business days after sending. Absolutely would not use again.

Worst Service – Products still in transit from the 16/03/2020 between Sydney and Brisbane. Expected time from was Tuesday or Wednesday that week. Submitted a request which will take up to 2 days for processing. I have used this service in the pass and it took a week before parcel was even collected from officeworks. Unreliable service. Show details

Terrible service – This is a terrible service. Do not use it unless you wish to get frustrated. Their 2-3 working day delivery is a joke. It has been 2 weeks now and my parcel is still not delivered and god knows where it is. All I wanted was to do was send a parcel from Altona Melbourne to Melbourne city. Tracking is just rubbish. It says cannot be delivered… Read more

after 6 days and then again in transit - don't know to where. You ring officeworks 1300 633 423 it gives a weird messages saying you have dialed an invalid key. Finally after much frustration managed to get on chat to raise a case number to track where my parcel is.

So if avoid mailman unless you don't mind getting frustrated.

thought it would be convenient – I was in Office works on a Friday late afternoon and thought it would be convenient to send my laminated print to a friend via mailman as it was all there. Staff said 4 to 5 days. Terrible, Terrible, mistake, when I put it into their system to go from Toowoomba to country Victoria it's going to take 13 days- not 4 to 5. I posted it on the 6th… Read more

March today is the 12th and it's with a Regional Delivery Service so god knows when it will get to its destination. I will never use it again or recommend it to anyone. I would give it less than 1 star if it was an option. In this day and age it should be way better and I can't see it surviving as a viable business.

Worst Service Ever – Over a week late and still no delivery. Officeworks says tracking service down and can’t help. I sent 3 parcels, only 1 can be tracked via Fastways the other 2 are completely missing in transit. Never ever use this service. Show details

POOR SERVICE – Purchased a bag sent the parcel to Darwin on 4 January, 2020. ARRIVED on 26 January, 2020. It took 21 days to go from Townsville to Darwin NT. I could have walked to Darwin and back in that time. Get Cost but POOR SERVICE, get your act together Mailman. Show details

Never using this again – I was expecting a package with homeopathy medicines for diabetic parents aged over 80 years. This was couriered from Perth to Melbourne. A terrible mistake I did to get it couriered through mailman. It's more than a week than the expected delivery time and still no news. These people do not have a contact center or a phone number or an address.… Read more

Most of the call lands to officeworks and they have no clue how to redirect call or assist. Their online enquiry form always fails saying that it's under system maintenance. Such a terrible service I have never experienced.

Appalling service – Used to get officeworks products from Perth to regional WA. Parcel had been traded to 2 other courier companies and never delivered - although consignment not says delivered at 9pm. No-one accepting responsibility. Show details

Officeworks mailman postal service – If I could give zero stars . I would. I posted a parcel via mailman box . I was rewarded with a docket with tracking no. From the machine. 18 days after my parcel never arriving I began trying to track via the no. No luck... then via ph. No luck. I was told my no. Didn’t exist. I then was asked via email. To send photos of tracking docket and… Read more

payment proof . I was told my parcel would never be located. And I got a refund of the cost of the cylinder and the photocopy .The document enclosed was a photocopy of a document that I had just had laminated for lifetime protection. It cannot be copied successfully. Therefore the copy for who it was meant for lost forever. A hundred year old piece of family history... I should have read the product reviews first. All very similar stories.

Worst of the worst - Shame on Officeworks for selling this "service" – I sent 5 x 10kg prepaid packs last year from ACT to QLD 4507. Alarmingly the locker already containing a parcel could be opened by selecting "need a bigger locker" . The Officeworks staff appeared unperturbed. 2 got smashed and damaged and the other 3 arrived 2 days to 2 weeks late. It took months for the damages claim to be settled and… Read more

frustrating hours spent on the phone waiting for unhelpful claims staff. The late deliveries was just shrugged off as one of those things.

I had to send 5 x 10kg again thinking this time (23 Jan 2020) it must have been improved! WRONG. Still the same issues. Officeworks still use Fastway couriers who are uncontactable. All parcels arrived late. One was not picked up from the locker for 5 days, one was sent to Melbourne instead of Brisbane, and another just disappeared for a week "in transit" but they did not know where till I put in an online enquiry.

Never again, Sloppy careless un-business like don't care attituted. MY ADVICE - DO NOT EVER USE

Estimated delivery 1-2 business days, actual delivery 10 business days – I used Mailman in the hope that I can ship something sooner on a weekend, when AusPost is closed. Oh boy, was I wrong. All I needed was to send a letter from Officeworks Yarraville to another address in... Yarraville. The estimated delivery time was good for nothing. There were also issues with accessing tracking, and when I was able to, it showed several 'Out of Time' or 'Unable to Deliver' events. Show details

Never received – Package never received, tracking does not work, package lost never to be seen again. One month and waiting. Won't use again. No help no answer waste of money and time Show details

Never again! – Parcel that was deposited in Darwin on 4/1/20 has still not arrived in Melbourne. Tracking information is very vague; it wasn't even collected from drop-off point for 2 days. It could come faster by camel. Show details