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Officeworks Online store

Officeworks Online store

1.7 from 151 reviews

Reviews

(23)
(1)
(1)
(9)
(117)
  • Product Quality
    2.8 (66)
  • Return Claim MadeYes (10) · No (108)
  • Shipping
    2.2 (48)
  • Customer Service
    1.0 (1)


tortured.writer

tortured.writerSouth East Queensland, QLD

  • Verified customer

Worst Service Ever

published
Return Claim MadeNo

Frankie

Frankie

  • 2 reviews

If I could rate it lower than 1 star I would.

published
Return Claim MadeYes

Alan Bruce

Alan BruceEncounter Bay

  • 22 reviews
  • 1 like

Great Service at last

published

Because I live outside a major city I rely on the internet for nearly all of my shopping. Having been scammed twice in the last month I was feeling deflated, ordered a small purchase from office works and was delivered within two days, well done officeworks.

Product Quality
Shipping
Return Claim MadeNo
Brian

BrianGreater Melbourne (Metropolitan), VIC

They don't even know if or when it will be delivered

published
Shipping
Return Claim MadeNo

Nancy S.

Nancy S.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Poor delivery service! Poor customer telephone connection!

published
Product Quality
Shipping

The reviewer stated that an incentive was offered for this review


Brisbane A.

Brisbane A.South East Queensland, QLD

  • 3 reviews

Absolutely useless

published

Why they have same day delivery listed on there site is beyond me . When nothing gets delivered the same day . Just like my order now was meant to be delivered the same day nope didn't happen instead it coming 3 days after its meant to be delivered . Not to mention the oxley store doesn't even know how to answer there phone at all tried ringing them for an hour and it just rang out and that's by starting to ring them 10 minutes after they had opened .

Return Claim MadeNo

Photo book disaster

published

After spending hours preparing a photo book of a recent holiday, it was delivered incomplete. Looking back on my account I can still see the finished version and how it should have been printed. Customer service could not care less when I informed them of their mistake. Will never order a photo book from Officeworks again.


Delivery

published

Ordered some things online 2 weeks ago was suppose to get everything on next day delivery.. they separated my orders got everything beside my monitor that hasn’t came waste OfTime.


Cory

CorySouthwest, VIC

  • Verified customer

Much take. Little give.

published
Return Claim MadeNo
Alan Z.

Alan Z.Sydney, NSW

Horrible Experience

published

Order a laptop with a bag and got email regarding collection and went there to pick up but it wasn’t ready , same thing next day and been charged for whole money , don’t know what to do

Return Claim MadeNo

Dave

DaveCentral Highlands and Goldfields, VIC

  • 3 reviews

Been 2 weeks still no item

published

Ordered items online and it was coming from Melbourne 2 days sweet ordered it still haven’t got it and it was for a birthday present never again I’ll order from office worked

Shipping

Michelle

Michelle

  • 5 reviews

Fantastic!

published

I ordered my daughters book pack and stationary online using the school list link, I was picked and packed within a day and ready for collection, it was so easy and effortless. I am a very happy customer!

Return Claim MadeNo

Tara Gibbon

Tara GibbonSouth West, WA

  • 4 reviews
  • Verified customer

Online Ordering Fantastic

published

I purchased stationary products for both my daughters year 7 and 4 stationary. Ordering was very easy and I was able to click and collect. Within 2 days I was picking my order up. Too easy!!

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


knight

knightFar North Queensland, QLD

  • 2 reviews
  • Verified customer

order not turned up twice on delivery days and waiting all day twice

published

purchased a games chair for my son,it still has not turned up,i have been given two delivery dates and both times nothing came and not even a phone call from driver to say it wont be here,very annoying that the product never comes on the day they say

Product Quality
Return Claim MadeNo

Nicole

NicoleHunter Region, NSW

  • 3 reviews
  • Verified customer

Fantastic Service

published

I ordered a camera and accessories online at 11.52pm and I received a message the following morning at 7.26am it was ready for collection. Unbelievably fast, easy to pick up and very happy with my purchase!

Product Quality
Return Claim MadeNo
John S

John SGippsland, VIC

  • 2 reviews

Insane shipping costs

published
Product Quality
Shipping
Return Claim MadeNo

Online store was great but don't get it packed and delivered.

published
Product Quality
Return Claim MadeNo

Steve

Steve

  • 5 reviews

Can't deliver on time

published

I have been a business customer for many years with Officeworks without any real issues.
Almost every order of late is either out of stock or simply doesn't turn up when it should. Waiting 3 days for the last one, so much for same day/next day delivery!
How hard is it to do what you say you will do Officeworks?

Product Quality
Shipping
Return Claim MadeNo

Ron31

Ron31South East Queensland, QLD

  • 3 reviews

Oslo Twin Storage Desk Absolute Rubbish

published

Purchased on online and collected from Browns Plains store. Photo online it appeared to be what I was looking for. Followed instructions to the letter only to find some clown in the factory where the desks are made had the holes drilled on the wrong side to the plans. Consequently had to redrill virtually the whole desk to be able to assemble it. The drawers are stiff and the cupboard door does not close properly even thought I have made multiple adjustments to the hinges. Having assembled other items of furniture from Officeworks, Ikea and A Mart this has to be the worst by far. Be aware - don't buy this brand of furniture.

Return Claim MadeNo

Kid

KidGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Excellent quality.

published

Excellent quality goods and prompt delivery. Always have everything I need even postage stamps and a great range of note paper and envelopes. Great selection of scrap books and sketch books.

Product Quality
Shipping
Return Claim MadeNo

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Questions & Answers

knight

knightasked

purchased a games chair for my son,it still has not turned up,i have been given two delivery dates and both times nothing came and not even a phone call from driver to say it wont be here

No answers

Glenn C.

Glenn C.asked

do you have a program compatiable with Money 2004

1 answer
Fired Up
Fired Up

Yes


Mira W.

Mira W.asked

Where is my phone??not with me,next week I will have to get money back from Pay Pal

No answers

Get an answer from our members and Officeworks representatives

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