Officeworks Online store

Purchased quest 3 on 19th April. No mention of stock issues at time of purchase. They took payment then sent invoice for est 4th May, that then became 12th May, I just looked again and pushed to 18th May. I was told by service rep on phone call this morning that their stock was due in today l, yet I have had my date extended for receipt by another… Read more

week. They sold an item they did not have in stock. This is becoming Consumer affairs and or ACCC territory now….They are not trustworthy and don’t care about clients rights

Constant pushing back of the 'estimated' delivery date, no notification or explanation whatsoever. Finally got sick of waiting after 6 weeks, only to be told there's no stock in ANY store or ANY warehouse in the country!!! Then why the heck are you advertising it for 'sale'? Then I try to cancel the order, and the person couldn't help me - I… Read more

have to wait 24hrs for 'someone else' to call me back to arrange the cancellation....

JB-Hifi have my item ACTUALLY in stock, and have confirmed next-day delivery.

I will NOT be using OfficeWorks again for anything - extremely poor performance across the board and I would have given zero stars if I could.....

Okay for printing but not the best value – Whether they'll do a price check is 50/50. There's lots of conditions that to me seem arbitrary. They're not as bad as The Good Guys however. Their product selection is okay but I'd avoid technology unless you want to pick it up yourself and get it quicker. Great if you want to print something but for canvas or metal prints I'd go elsewhere online since you can get a much better price.

Above and beyond customer service, thank you Maureen – I was told by a staff of Officeworks Southport that my gift card valued at $230 has no expiry date but few weeks ago I bought something at the store using the card it was invalid. They said the staff who gave me that advice is no longer working there and they can't verify his words etc. I emailed Officeworks and got a reply from Maureen of the… Read more

Customer Service Center the next day. She sympathised it's a lot of money and would follow up with other departments without promising anything. As i didn't get any written confirmationabout the expiry date I didn't hold any high hope in recouping the money but I got a very nice reply from Maureen yesterday advising my gift card has been reinstated for a few months. This just comes in time before Christmas and I can make good use of this money for Christmas presents for my loved ones! I want to take this opportunity to thank Maureen for her excellent works and care for the customers. A few things I must emphasise, I got a reply from her the next day and her tone and words were sympathetic. She emailed me again while this is being looked at, assuring me they haven't forgot this case... and finally her cheerful email telling me my gift card was reinstated... I hope Officeworks management reads this review and recognises Maureen's high level of customer service.

Happy shopping experience – Another trip to my favourite Officeworks at Caroline Springs and great shopping experience. I'm never disappointed here. That's why I don't mind travelling the 70 odd K from country Victoria. Great help from Seb today about my mobile needs. Very knowledgeable and informative. And at the printing station. Ange to the rescue AGAIN to help me out… Read more

when I got stuck and flustered. This store also has a great vibe to it every time I shop there as ALL the staff are really cheerful and smiling. Sure the store gets busy at times but one has to make allowances for that. Patience is a virtue.

It's pointless checking if stock is available at your local or any stores in your vicinity online because they show stock available at all of them yet when you go in there's no stock & staff try to sell you something completely different. No Kleenix flushable wet wipes so staff try to sell me alcohol wipes! Could you imagine if perhaps a person who's second language was English bought these for their child's delicate freckle. OWWWWW!!!

Terrible customer service and unfit for business use. I placed a business card order in the middle of the night, but then immediately noticed there was an error. So I looked up information on how to cancel my order, and it said I needed to call their customer service line at 8am. So the very next morning I rang them only to speak to endless… Read more

brick walls of clueless staff telling me that the order is in progress thus cannot be canceled. But that's the thing - any self-respecting print service that caters to business has a degree of flexibility in modifying or canceling orders because every expense is valuable to small business. Furthermore, I contacted them first thing in the morning before any "production" could have begun - it seems to me that they have the means to cancel and modify orders but just choose not to, out of sheer disregard for customers. I am NEVER taking my business to Officeworks again. They are atrocious, they know it, but won't do a darn thing.

Ordered a GE800 router that runs my security system as well as business internet. Was given a tracking number and order number, 10 days in and no one seems to know where my item is. Team Global Express is who Officeworks use, I'd suggest looking at other posts on here they ditch this delivery company. I normally order through JBHIFI, but thought… Read more

I'd give Officeworks a go. You live and learn I guess. I now have to wait 2-7 business days for my money back. This adventure has cost my business 3 weeks. Back to JB I go!

I ordered a pallet of copy paper on the 11th February, 2025 and was told it had been delivered on the 13th Feb after 5pm (when our office was closed). I have been chasing it ever since. I have had no reply to my recent emails and every time I call, I get told it is still being investigated with the courier company. I have asked for a refund and… Read more

also to speak to a manager, to which the reply is that they will get them to call me, and that hasn't happened. This order was for $2860. Not sure how a pallet of paper goes missing!

This is a constructive feedback from a loyal business customer, I love everything you stock and the business plan, but your website is the worst among the major merchants. It lags and glitches constantly. You really need a proper redesign or debugging. I honestly dread the online shopping experience. At home, I have a high-end PC so it’s more… Read more

bearable, but at work it slows down my workflow a lot because the website either doesn’t load properly or throws errors during checkout.

I ordered an Canvas online, when it came delivered it was damaged, i had to go into store to get it fixed and it was just a mess, they took ages to get anything done and did not want to get it fixed upfront

The online website said delivery the next day Needed stuff urgently - but thought it would save me a trip Of course, they can't do what they promise - such a misrepresentation - underperformance - can't deliver on promises - I won't bother using it again - and I paid for this "Next day service" such a con - don't promise what you can't deliver - better to under promise and over deliver, but the opposite is bad business. Terrible serivce

Terrible customer service, they've hidden the option to speak to the store behind "option 3 - click and collect". I called the feedback phone number and the operator confirmed they can't get anyone to answer the phone in stores too. Too greedy to hire enough staff. tldr: if you need to speak to a store directly, choose the Click and Collect option. Or better yet, don't shop at Officeworks

The worst customer service nobody answers after 10minutes wait. Tried several times. Order internet mcafee total protection INSTANT DOWNLOAD but ever after 3 days nothing Coburg store was of no help

High value item states delivered, however no signature and it has not been delivered! They can’t locate as they don’t know where it is! No response from the online team!

Office works as a company have ZERO respect for their customers. It’s clear the owners of this company have set this business up so that they do not have to hear about what goes wrong for their customers. I purchased an item online for delivery which cost an extra $50 on top of my order. The order stated that I would get it within 3 days on the… Read more

22nd Jan 2026. Nothings arrived. I then a week later get a random call on my phone from a delivery man (which I couldn’t take at the time because I was driving) he didn’t mention what he was delivering but I assume it was my item. I was out at the house as I had family visiting from interstate. I then went online to a live chat and spoke to [Name Removed] (?) who was ZERO help. I asked to speak with management as my delivery was late. [Name Removed] said all deliveries are late at the moment. But when asked when I could expect it, they couldn’t tell me! He also didn’t give me the correct link I ask for to contact management and ended the live chat off before I had even been helped. The next day I tried phoning thinking it would be better. But after being on hold for 10 minutes it was a waste of time when I got to speak with staff. The Indian female who I spoke to was hopeless and said they tried to deliver my item but no one was home. I told her that I was not informed it was coming on a different/particular day! No communication!!! I asked to escalate my issue to management and she told me they would email me. It’s a few days later and NOTHING from management. I was openly upset about this situation to her on the phone and said that it was ridiculous that customers are kept in the dark about delivery on products and are expected to just wait at home everyday for it to arrive with no communication or regard to the paying customer. Meanwhile, my office is still needing this product - so too bad if you are a busy environment that needs to function with office works!!!! I wish I could give them ZERO stars for their crappy service and disregard for paying customers!!

No service available to contact store, no availability to make contact online, audio message is dismissive. Frustrating as in store I serve myself, find what I need, dodge boxes and trollies yet it is too much trouble for the Bayswater store to answer my phone call

Don't ever print out your photos with Officeworks. Not only are their computers always broken and unavailable, but you'll waste hours doing it online, only for the website to crash, un -edit your edited photos and renders all your photos in one size even if you've selected others. Then when you recieve them, they are terrible quality, despite being take when a real camera.

Purchased a printer on 19/1/26 and selected next day delivery rather than collection. Followed up undelivered order on 23/1/26 only to be told that the order existed but they didn’t know where it was. Was assured it would be investigated and they’d email me with delivery details. Still no delivery or contact on 29/1/26 so again called up. Spoke… Read more

with someone who appeared to be working from home with her children in the background. Very difficult to hear her but apparently she created a new order that “should” arrive next Monday. So much for “next day delivery” and overall a chaotic and unprofessional experience. Should have “clicked and collected”.