Officeworks Online store

I ordered a big order on Wednesday and selected Premium Next Day Delivery and it said it would be delivered by the Thursday.

The next morning when I checked the tracking on the website, it Clearly stated that it was on board for delivery and would be delivered on Thursday 20th February between 8am-5pm.

Because the order was very large and I had to stay home all day for 9 Hours waiting for this delivery to arrive. 9 HOURS I waited at home for a delivery that not only did I select the Guaranteed overnight delivery on, but that also the track ...Read more

Ordered a 5L container of Windex and a microfibre cloth over 2 weeks ago. I tried to cancel the order the day after I ordered via the online shop but was told I cannot cancel it until I have received it as I need to ask for a refund. Then I call the shop and they said it was arriving last week but when we go a few days later it's not arrived. Another week goes by and still no update so I call both the shop and online store multiple times until someone finally answers. They inform me my order has not arrived and I cannot get a refund until it a...Read more

Ordered business cards online 4th Feb, 4 to 8 days delivery to store. sent me a link I could look at to see how the order was progressing. Status never changed. Tried ringing the head office. The first call never got answered, after listening to endless marketing messages it asked me to do the survey and then the call cut out. I called back. This time I gave them the order number but they couldn't tell me anything, none of their systems seem to be working. They could tell me anything other than they had my order; no idea if it had been printed,...Read more

I placed an order on 6th Feb 2020 and it was a same day delivery. I have not received it on 12nd Feb 2020. I tried a call the service line 1300 633 423 and I could not talk with anyone. I tracked my order again this morning, it showed the goods was delivered on Last Thursday. I tried to called 1300 number again, it was not working again. I will go to buy goods in person in the future. Very frustrated. I had to contact Mentone Officeworks for a help. As you know, they could not do to much because I did not order it from their shop.

Meanwhile...Read more

I placed an order online. I did not receive order confirmation email as stated. The full amount was deducted from my bank account immediately. Received email to say my order needed to be verified. Forty minutes later my order was rejected. When I called to ask why, Officeworks was unable to provide an explanation. I was told my money was back on my card (not true) and I could try ordering again. Certainly wasn’t going to do that based on a lack of information as to why the original order was cancelled. It’s ridiculous and I would have thought c...Read more

I tend to drop in to the physical store if I'm passing through, but it's about 40 minutes away in the next town over. I order most things online, and I have found myself on multiple occasions putting items in my cart from Officeworks and then not purchasing when I'm reminded of the $26 dollar delivery fee for "country" delivery. It's not like they have their own drivers delivering it! The one time I did order something and coughed up the payment it came via Australia post. This was an item under 500g. $26 dollars. I just don't understand it. Wi...Read more

Box was left in front of my garage door 30m from my front door in the rain. Box was upside down with bottom unsealed and facing up. It was my sons entire school list. Not sure if the bottom gave way so they just tipped it upside down because goods were all over the place inside the box. Items that should have stayed flat were curled around side of other items.Box was 3x the size of goods without any filler to minimise movement. Pen was hanging out large gap in bottom corner (which should have been the top corner). Driver never came to front do...Read more