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Officeworks Online store

Officeworks Online store

1.5 from 670 reviews · View Statistics
See the Best Office & Stationery Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Officeworks

Reviews

  • Product Quality
    2.3 (312)
  • Return Claim MadeYes (66) · No (426)
  • Shipping
    1.7 (306)
  • Customer Service
    1.0 (1)
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sally5
sally5Greater Melbourne (Outer), VIC
  • 8 reviews
  • 5 likes

No product delivered can't tell me anything about it.

published

Ordered an iwatch online. Delivery date of 15 July was indicated on the invoice.
Still not delivered. The online order tracking still indicates 15 July, with no updates.
Have rang numerous times, am told there's a case number but nothing changes, and no new delivery date is provided.

  • Shipping
  • Incentivised Review No
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Pete
PeteFremantle
  • 6 reviews
  • 5 likes

STAFF MEMBER RUDE & POORLY TRAINED FOR ONLINE PICK UP

published
  • Product Quality
  • Shipping
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Caroline W.
Caroline W.South East Queensland, QLD

Avoid for printing

published

Even small print jobs now take about 3-4 business days and can be up to 10 days. Completely unreasonable timeframes, especially considering they used to be 1-2 days.

The only way to cancel an order is to call head office and wait on hold.

  • Product Quality
  • Incentivised Review No
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Silver Fox
Silver FoxPerth
  • 4 reviews
  • 3 likes

4 weeks and 2 phone calls to get a refund on a faulty google nest doorbell, allegedly because I used Paypal.

published
  • Incentivised Review No
  • Return Claim MadeYes
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Aaron
Aaron
  • 3 reviews

Poor Support

published
  • Thumbnail
  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
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Logitech USB Headset Black H340 LOG000477

published

After wearing for only a short time they start to hurt your ears. Pressing hard against the ears with no adjustment, had to return for a refund. Performance wise they seem OK. They should be taken out of stock until Logitech correct the problem.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
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Hell To Pay
Hell To PaySydney, NSW
  • 2 reviews
  • 1 like

Can't even place order. "Customer service" have no idea how to help.

published
  • Incentivised Review No
  • Return Claim MadeNo
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George V.
George V.South East Queensland, QLD
  • 2 reviews
  • 1 like

Disgusting

published

Placed an online order. In a minute it was cancelled for a security concern. Tried second time, same outcome. Called customers support to clear any concerns. Was told their security team does not talk to people as they are God like creatures. Was sent to a shop if I needed to buy anything.

In summary, they do not care about customers, they do not need customers, customers just annoy them. Very sad place to buy anything.

  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
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Shane
Shane
  • 8 reviews
  • 3 likes

Totally Incompetent, rude and NO help at All

published
  • Product Quality
  • Shipping
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No Customer Service!

published

I have tired to purchase an item from your website 6 times now and every time its cancelled and I'm told I've been refunded. Spoke to your online chat who first sent me a link of your T&C's... That told me nothing. They then said I'd have to go into a store to purchase it. If that was an option for me, don't you think I would have done so instead of wasting my time on your website!! Then I was told I'd have to wait 48 hours for an email. I'm done. I'll go somewhere else. You don't care about your customers, that's clear. Funny thing is, I've made the exact same purchase last year in the exact same way, same details and it was fine. There's obviously something wrong with your systems but you don't seem to care.

  • Incentivised Review No
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Sam
Sam
  • 2 reviews

Policy Price Match Beat by 5%

published

I wanted to get the iphone 12 128gb on the officeworks website it said $1077, harvey norman was selling it for 988.
when i asked to beat it by 5% they denied saying actually our website isn't updated yet. even in store same issue.

ACC should be looking into this. because this isnt fair, officeworks is twisiting their price beat by 5% policy. the website was the same for 8 hours customers should get 5% discount until website is updated.

or just remove 5% beat policy. cause you just like to just match it by 1 dollar

  • Product Quality
  • Shipping
  • Incentivised Review No
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Marianne
MarianneGreater Melbourne (Outer), VIC
  • 8 reviews
  • 4 likes

Customer service is horrid and jobs aren't being completed

published

There delivery side is disgraceful. Customer service is extremely poor and rude. No supervisors onsite ar all. Delivery for yesterday still cannot be located

  • Product Quality
  • Shipping
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FlyHigh
FlyHighSydney, NSW
  • 9 reviews
  • 1 like

Avoid

published

OfficeWorks used to be one of the best at handling faulty product issues. No longer. Strongly avoid on this basis.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
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Click and collect rort

published

Ordered a printer for pickup by click and collect. Told it would be 2 days.

1.5 weeks later printer still never arrived at the store, and now having to fight to get a refund.

  • Incentivised Review No
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SBelle
SBelleSouth East Queensland, QLD

Online printing and passport photos both terrible

published

I got passport photos for my baby and the post office had to reject them, they were completely the wrong size. Luckily the post office could help and retook them.
I have been trying to get baby thank you cards printed and it has now been 3 months. The online help desk just said 'these things take time' which was a totally unacceptable answer. When I called they offered a refund and processed it. I just want the cards so I had to reorder again. I have worked in printing and if we took this long to process orders without any explaination we would have gone out of business.
I can't recommend them at all after these experiences.

  • Product Quality
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Questions & Answers

Danielle E.
Danielle E.asked
Online store

do you sell pricing machines

No answers
Danielle E.
Danielle E.asked
Online store

do you sell pricing machines for small items

No answers
Darryl
Darrylasked
Online store

Ordered Apple Watch S7 on 7th December with pick up date of December 10th. Date continues to be postponed and Toll site shows no indication of parcel en route despite OW stating item on its way to the store. Item is a Christmas present and is it going to arrive in time for Christmas?

No answers
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Officeworks Online store

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