Officeworks Online store

Place regular business supply orders with our 7am to 4pm business open times for delivery - order turns up at night or 4am when we are closed and they won't redeliver or refund the order. They are quite pathetic to deal with, and won't help, and there carrier has zero care (Team Global) I would avoid Officeworks online store and take your business elsewhere.

Order 1832446359 we only received some items, tried to call office works and it takes long queue and disconnected. Sounded like outsourced to overseas CS with poor connections. No way to contact again and lost $120 with no reason and nowhere we can chase it back.

The customer service for my online purchase yesterday was among the worst I’ve ever experienced, and I am so keen for their head office to know, that I felt the need to submit a review. I bought a digital download yesterday. It was the wrong one for my computer, which is completely on me, but when I called up to see what options I had to swap it… Read more

out, my call was sent to an off shore call centre. The first person hung up on me after I told them my situation. The second person fought with me and told me it was not wrong, without asking for details about my PC or situation; she sent me a new email with the link asking me to try it and call back if it didn’t work. The third person was able to explain to me that they don’t have the delegation to authorise a swap, and I would need to go into a physical store. I live in a remote area, it’s not easy to juggle it with work. I was really disappointed with this. He encouraged me to call the nearest store. I tried them but they had a voicemail that said I needed to come into the store to discuss returns. I can’t speak to someone, unless I go into a store. I don’t want to spend more money and time unless I know it’s worth the trip. It’s really poor customer service. I used to shop there a couple of times a year, but out of principle now I’ll be going to their competition. If you can’t look after your customers with good aftercare, we’ll all be running to someone who will, or the cheapest option. Do better

Ordered a new office chair, at checkout it said 2 weeks for delivery. I could live with that. Its now week 5, and I have so far had 16 delivery dates. The first few I made arrangements to be home. Waste of time that was because each time the date… Read more

would change. Tried to contact local store in hope someone could follow up for me. They dont answer phones apparently and direct you to the website. So I emailed.... the reply we are currently experiencing high demands and cannot currently respond. Next the online service chat. Ai bot first then team member. Sorry that is from a third party supplier and we have no control. "Its your name on the website that sold the chair?" Yes but....Again complete deniability. Reported to consumer affairs at this point. Went to tracking page another delivery date change, but down the bottom it said cancel this order with a phone number. Rang the phone number and pretty sure the person was not located in Australia. I was very respectful, just wanted to cancel the order. The lady had a serious talking over the top attitude and would not let me speak. When I finally got a word in asking for a refund. I was told I could not cancel the order, that was with the warehouse. I explained the number was for order cancellations, her response ...so how did you get this number. Long story short, after trying to say that I wanted to cancel the order and get a refund I was told she can't do that. My frustration by this point was fuming. Contacted Consumer Affairs for the follow up and was told by them to do a charge back. So that's what i am currently in the process if doing. This whole experience has been a nightmare. You have a well known business selling products they dont have but are supplied and shipped by a 3rd party. They deny accountability. They offer no help, regardless that's it their name tied to the product.

Do yourself a favour, shop elsewhere, and I could have given a -5 score i would have.

Officeworks doesn’t deserve even one star. Very poor customer service with unprofessional, noncooperative and abrasive attitude towards customers. Purchased a Brother Colour Multifunction Printer on 28 June 2026 and haven’t received yet. Their… Read more

customer phone number is a torture to loyal customers. Untrained staff with no focus to resolve customer issues/complaints.

"Next day delivery" ?.... laughable!! – Due to temporary injury, I can only shop online. Purchased an item I needed without a problem. Next day delivery, 8-5pm. Notifications received stating 'order being prepared' but no update throughout the day. Phoned online orders and was told… Read more

probably some warehouse glitch and item wasn't collected by courier co. Was told it will definitely be collected and delivered the next day. Nope!! Waited, but nothing! Then checked tracking later that day, and showed new estimated delivery, the following day, 'again'!!?? Status still 'preparing order'. No notifications, no calls, 'nothing' from Officeworks!! Still waiting! Is this normal service and behaviour from Officeworks? I guess I'll wait till tomorrow again, but this time will cancel order if I get this nonsense from OW again! So "Next day delivery", means nothing!? No explanation, no apology, no update?? Sorry Officeworks, NEVER again. Too many other solid options these days.

Okay for printing but not the best value – Whether they'll do a price check is 50/50. There's lots of conditions that to me seem arbitrary. They're not as bad as The Good Guys however. Their product selection is okay but I'd avoid technology unless you want to pick it up yourself and get it quicker. Great if you want to print something but for canvas or metal prints I'd go elsewhere online since you can get a much better price.

Above and beyond customer service, thank you Maureen – I was told by a staff of Officeworks Southport that my gift card valued at $230 has no expiry date but few weeks ago I bought something at the store using the card it was invalid. They said the staff who gave me that advice is no longer working there and they can't verify his words etc. I emailed Officeworks and got a reply from Maureen of the… Read more

Customer Service Center the next day. She sympathised it's a lot of money and would follow up with other departments without promising anything. As i didn't get any written confirmationabout the expiry date I didn't hold any high hope in recouping the money but I got a very nice reply from Maureen yesterday advising my gift card has been reinstated for a few months. This just comes in time before Christmas and I can make good use of this money for Christmas presents for my loved ones! I want to take this opportunity to thank Maureen for her excellent works and care for the customers. A few things I must emphasise, I got a reply from her the next day and her tone and words were sympathetic. She emailed me again while this is being looked at, assuring me they haven't forgot this case... and finally her cheerful email telling me my gift card was reinstated... I hope Officeworks management reads this review and recognises Maureen's high level of customer service.

Happy shopping experience – Another trip to my favourite Officeworks at Caroline Springs and great shopping experience. I'm never disappointed here. That's why I don't mind travelling the 70 odd K from country Victoria. Great help from Seb today about my mobile needs. Very knowledgeable and informative. And at the printing station. Ange to the rescue AGAIN to help me out… Read more

when I got stuck and flustered. This store also has a great vibe to it every time I shop there as ALL the staff are really cheerful and smiling. Sure the store gets busy at times but one has to make allowances for that. Patience is a virtue.

Click n collect purchase a iPad 128gb, wifi&cellular for my daughter so she can use it for her school based tafe nursing qual and her tutoring based on the availability of 21/08, paid and got revised est availability date of 24/08 so it’ll sit for 2 weeks at mine in a box. Orders can’t be modified after confirmation so your barely understandable… Read more

phone consultant wanted to know if I wanted a refund - she still needs it.

My solution is give her my device and I’ll sit at home and twiddle my thumbs thanks to your bait n switch on availability.

82% Negative reviews says something….

my order arrived next day with 8 missing items, that was a week ago, emailed and called them. Still NO answer, will call again tomorrow for 4th time. NEVER use them again.

I give Office Works MINUS 10 STARS. Their customer service is ABSOLUTELY NON EXISTENT. They moved the critical customer service offshore to some Asian country to cut costs. I have just wasted 30 minutes of my time on two calls for nothing, as agents there (Thailand?) are not trained, barely speak English, don't have access to the critical… Read more

information the customer needs, can't understand a simple question, and are basically useless in this role. The first agent has put me through to the Frankston store when I told him that it DOES NOT take calls at all (???), instead to the head office. When I called the second time and [Name Removed] took my call, I requested that she puts me through to the head office IN AUSTRALIA - she put me on a very long hold and then said that she can't, put me through with some vague excuse, so clearly the staff in Australia whose job is to provide CUSTOMER SERVICE refused to take my call!!! Office Works management - you are a total DISGRACE!

Officeworks put OW in their model numbers so they don't have to price match with the same model outside of Officeworks. It's all for show. How dishonest can a company be.

I ordered two diaries online at Officeworks, they never arrived, instead I received 5 rolls of contact and a phone holder. The items were on sale and now no longer available. Beware online ordering from Officeworks is terrible!!!

Ordered online but didnt credited me with flybuy points despite logged in th the site with onepass and did click collect or collect on store, also resfused to give the Onepass bonus 5x stating it was an online order duh when other online order have received 5x bonus and refuse to help to give me the points i deserved, becareful when ordering with them online!

Just called the officeworks help line for a warranty claim And apart from having to call to an overseas call centre which kept it dropping in and out, The warranty procedure and assistance was poor. I just have a simple problem to fix however with a typical call centre mentality this was not possible. On top of that the call centre asks for a… Read more

survey at the end and they are one of those call centres when you give them a low rating out of one to 10 it ends cutting you off So they don't have their KPIs affected. When a call centre hides the true fact of what their customers are trying to rate them, then it just goes to show how poor their service really is. Problem not resolved but the call centre and officeworks I guess don't care about that. From all the poor reviews on the various websites you would think they would try and improve their customer service with Australian call centre staff and a better understanding of how to honestly assist a customer efficiently.

Dreadful service. Wanted to purchase a iphone 17 using two forms of payment which is supposed to be available on their web site - valid bank card and valid gift card. Officeworks took the money minus the funds from the gift card which then resulted in a rejected transaction. Three people from head office and two people from the local store were… Read more

unable to tell me why the transaction was rejected and proceeded to play pass the parcel with me, directing me back and forth between local store and head office across multiple phone calls. No one understood how to access information from the system, nor did anyone seem to understand whose job it was to provide me with the required information. If Officeworks does not wish to accept gift cards then they should not have their company name listed on them. What is also unacceptable is the lack of timely communication to the customer around the transaction being rejected and that a refund was in progress. I was told I would need to wait between 1-5 days for the refund to take place only after I proactively queried what was happening with the transaction. Not good enough. Will not recommend their click and collect service nor gift card service to friends or family.

I have just spent 1 hour wasting my time trying to make an online purchase and sitting on the phone to ask a question or two with Officeworks.. My issue... I am a One Pass Member and a no longer customer of Officeworks. Officeworks website says Free Delivery over $65 but if you don't click on that sign you don't realise there are secret… Read more

exclusions. So I am supposed to get free delivery from One Pass also... WRONG even with my One Pass account activated for Office Works I still don't get the free delivery.

I am trying to support an Australian Company but they don't seem to want my business.

So I try to help Australian companies because I support Australia. I thought, even though I am not going to deal with Officeworks ever again I would let them know my grievances... Feedback link doesn't work...

Sadly this is what happens... Why do companies waste busy people's time? :(

My wife had decided off her own batt to order the product I wanted and she ordered as a pick up from our local store... After the free delivery debacle which I had down to one star the staff who handled the pick up of the item were particularly wonderful. So I reevaluated because of them and for pick up they were brilliant... Congratulation to the staff at Aspley Qld. Brilliant service! :)

- We paid invoice 27/05/26. We sent remittance to the correct remittance email address, that I have confirmed for fact, but I don't want to dox them. That first sent of remittance went out 27/05/26 - Invoice still showing as unpaid all throughout June. - We send remittance again 01/06/26 - We send remittance again 24/06/26 - We send remittance… Read more

again 30/06/26. This time I loop in our account manager and customer service. The latter responds that they will fix this issue immediately. - Today 01/07/26 we receive an email notifying us that our account has been blocked because this invoice, which we paid over a month ago, is still overdue on their system. - I now get to spend the rest of the week dealing with angry coworkers because Officeworks's accounting team can't read.

Update 24/07/26 - we are still unable to use our officeworks account, and the issue has compounded to other remittances. At present I have spent nearly 4K at stores other than officeworks because of this issue. From what we have been advised it seems that officeworks are offshoring their accounts team, which would be fine if they had even the remotest level of competence. Again, I work in accounts this is an extremely easy task, and I've provided all information needed. Only a truly hopeless AR team could have snowballed this into such a massive issue.

I would recommend anyone considering a 30-day business account to look elsewhere. If you're in construction Tradeline Site Solutions have stepped in to take over most of our office amenities and we're very happy with them.