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Officeworks Online store

Officeworks Online store

1.7 from 164 reviews

Reviews

(24)
(1)
(1)
(9)
(129)
  • Product Quality
    2.7 (73)
  • Return Claim MadeYes (10) · No (117)
  • Shipping
    2.1 (57)
  • Customer Service
    1.0 (1)
Daniel R.

Daniel R.

  • 2 reviews

Poor service, never using them again

published

I bought a monitor that was to be delivered the next day, order number 163601152 after about 2 days and calling to find out what was going on, they deliver a wrong item to me. I rejected it and told them about it they said they needed to investigate where my order is, I got fed up after another 3 days and asked for a refund. These guys don't know what they're doing.

Return Claim MadeNo
Ellie

EllieMelbourne

  • 7 reviews

Appalling online shopping experience

published

Purchased 2 items but only 1 was delivered. Blame it on their appalling delivery partner Toll but Officeworks was no help in helping to resolve any issues. You'd think Officeworks would be a reliable name. This is my first online purchase and never again.

Shipping
Return Claim MadeNo

Still waiting for delivery after 2 weeks.

published

Ordered 5/3, despatched email received 6/3, still waiting for delivery 20/3. Warehouse is one hour from my address. Phone enquiry no help, can't track (though tracking is part of deal)

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cbryder

cbryderSouth East Queensland, QLD

Unfortunately, your order was unsuccessful! Yay!

published
Return Claim MadeNo
Amy

AmySydney, NSW

  • Verified customer

Unreliable delivery system and customer service was not helpful

published

Delivery system was unreliable, customer service was not helpful. I ordered printing online for more than 700$ since 2 weeks ago and still waiting. I should review this website before I ordered my printing and I now desperately need to use those printing documents for my business. Please take my advice, do not do any business with this company.

Product Quality
Shipping
Return Claim MadeNo
Ron

Ron

  • 5 reviews

Not getting deliveries.

published

Goods ordered on the 10,11 and 12th March.
To date only one item from one order has been delivered.
Online system for tracking is no use, and has not been working for sometime now.
Time to start using the competitors of WINC

Shipping
Return Claim MadeNo
Tammi

TammiHobart, TAS

  • 9 reviews
  • Verified customer

Easily navigated

published

I went on looking for a specific product. I found it quickly and without stress, it's very detailed underneath the products so you can be sure that you're getting the right thing. Easy delivery. AFTERPAY available

Product Quality
Shipping
Return Claim MadeNo
PAM177

PAM177Metropolitan Adelaide, SA

  • 2 reviews

Absolutely appalling online experience

published

Ordered an office desk from Officeworks because it was needed urgently and the promised delivery date was sooner than other retailers. Took two full days off work waiting for delivery (their logistics partner doesn't provide a delivery window other than between 8am and 5pm) and still haven't received it, even after being told it was definitely on the truck for delivery today (Friday). I'm now being told it might delivered on Monday with no possible way to find out for certain. Will never buy online from Officeworks again and I'm sharing this experience to warn others to buy elsewhere.

Product Quality
Shipping
Return Claim MadeNo
landscape f.

landscape f.Greater Melbourne (Outer), VIC

Yeah not bad

published

They don't have any wow products. Toilet paper war seriously. Technology not bad. As education it's made for that only products. Say someone doing art or any. They need high end product but office workers is limited in that . Say someone pay 3000 or 4000 in a PC . What's the outcome

Product Quality
Shipping

The reviewer stated that an incentive was offered for this review

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JLO

JLO

  • 10 reviews

Nightmare - customer service non existant

published

Hello does anybody work there??? No answer on your main 1300 number and no answer on the 3 closest stores near my office. Three days now I’ve been trying to order online and your website is broken, 3 days I’ve been trying to call you and you ignore your phone calls!! I’ll purchase elsewhere for no one good bye.

Product Quality
Shipping
Return Claim MadeNo
K A.

K A.Darling Downs, QLD

  • 3 reviews

Postage rip off

published

Went to order 2 micro SIM cards, the postage was going to be over $25 for them (you all know how big micro SIM cards are..) I submitted feedback and got a reply that was basically "if you don't want to pay the delivery cost chose click and collect instead" .. paying a delivery cost was not an issue, but a FAIR cost, not some ridiculous over inflated amount. I live a few hours from the store so was quite prepared to pay fair delivery costs. I bought the items elsewhere and had them sent express post from a different state and it cost me a third of what office works wanted.

Shipping
iamagirl1969

iamagirl1969South Australia

  • 9 reviews

30 day business banking account application rejected so went straight to Harvey moron where I spent $1400.0

published
Product Quality
Return Claim MadeNo
1 comment
iamagirl1969
iamagirl1969
Wachara W.

Wachara W.Sydney, NSW

  • Verified customer

never on time

published

I ordered Sunday and selected Premium Next Day Delivery and it said on the way all Monday 8-5 pm waited till the end of the day never get deliver.

please do not order online if you think going to be on time.

go somewhere better service.

please do not order with them

Product Quality
Shipping

The reviewer stated that an incentive was offered for this review

tortured.writer

tortured.writerSouth East Queensland, QLD

  • Verified customer

Worst Service Ever

published
Return Claim MadeNo
Frankie

Frankie

  • 2 reviews

If I could rate it lower than 1 star I would.

published
Return Claim MadeYes
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Alan Bruce

Alan BruceEncounter Bay

  • 23 reviews
  • 1 like

Great Service at last

published

Because I live outside a major city I rely on the internet for nearly all of my shopping. Having been scammed twice in the last month I was feeling deflated, ordered a small purchase from office works and was delivered within two days, well done officeworks.

Product Quality
Shipping
Return Claim MadeNo
Brian

BrianGreater Melbourne (Metropolitan), VIC

They don't even know if or when it will be delivered

published
Shipping
Return Claim MadeNo
Nancy S.

Nancy S.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Poor delivery service! Poor customer telephone connection!

published
Product Quality
Shipping

The reviewer stated that an incentive was offered for this review

Brisbane A.

Brisbane A.South East Queensland, QLD

  • 3 reviews

Absolutely useless

published

Why they have same day delivery listed on there site is beyond me . When nothing gets delivered the same day . Just like my order now was meant to be delivered the same day nope didn't happen instead it coming 3 days after its meant to be delivered . Not to mention the oxley store doesn't even know how to answer there phone at all tried ringing them for an hour and it just rang out and that's by starting to ring them 10 minutes after they had opened .

Return Claim MadeNo

Photo book disaster

published

After spending hours preparing a photo book of a recent holiday, it was delivered incomplete. Looking back on my account I can still see the finished version and how it should have been printed. Customer service could not care less when I informed them of their mistake. Will never order a photo book from Officeworks again.

Page 1 of 9

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Questions & Answers

knight

knightasked

purchased a games chair for my son,it still has not turned up,i have been given two delivery dates and both times nothing came and not even a phone call from driver to say it wont be here

1 answer
Fired Up
Fired Up

Logically the only way forward would be to contact them directly rather than ask the public in a review site

Glenn C.

Glenn C.asked

do you have a program compatiable with Money 2004

1 answer
Fired Up
Fired Up

Yes

Mira W.

Mira W.asked

Where is my phone??not with me,next week I will have to get money back from Pay Pal

No answers

Get an answer from our members and Officeworks representatives

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