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Officeworks Online store

Officeworks Online store

1.6 from 116 reviews

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Reviews

Review distribution

5 star
15
4 star
1
3 star
0
2 star
7
1 star
93

Newportstar

NewportstarPerth, WA

  • 3 reviews
  • Verified customer

The worst Service

published
Product Quality
Shipping
Return Claim MadeNo

good bad and the ugly

published

i find there prints to be better quality then vista prints, but this is the second time iv had a problem with there delivery, they claimed to have dropped my package off (i have cameras proving no one did) yet they still dont want to be held accountable.
find a better service than TOLL, even Australia Post is more reliable.

Product Quality
Return Claim MadeNo

Don't ever shop here!

published

Same experience as every other person on this website - ordered a $300 watch and the money was immediately taken out of my account, but then the order was cancelled straight away, with the refund now taking 3 - 5 business days to hit my account before I can go back and purchase from another company, because I certainly won't be coming back to Officeworks ever again. How are these people still operating with these practices? What an absolute joke, and will be reporting to the ACCC.

Return Claim MadeYes
Jay

JaySydney, NSW

Still waiting for Refund

published

Bought a drone and order got cancelled after 2 days even though it was confirmed and funds taken. Seems my address was sold to advertisers as I got more junk email than usual after signing up to their website during the purchase. My refund has not been completed yet after more than a week so obviously someone benefits from this ( not me). I was out of pocket for genuine sellers during black friday and cyber monday.

Return Claim MadeNo

Martin C.

Martin C.Perth, WA

Officeworks cancelled my order.

published

Ordered a $750.00 monitor online. Paid for it - all was good. Then Officeworks cancelled the order!! Their reason "as it did not meet our customer privacy and security standards when shopping with Officeworks" ? Refunded the money (still waiting for it to clear) What a load of rubbish - totally wasted my time. Brought the item from PLE in the end. Never going to bother with them again. Their loss.

Return Claim MadeNo

  • Verified customer

Click bait advertising ruined the day

published

Was in it hunting for drone deals as a gift for my nephew. Double checked site had it in stock, waited to be charged, order was confirmed, and money was credited from account; So happily went to cancel another websites purchase order I had just processed through. only to find out 2 days later with no acknowledgement personally from Officeworks justifying themselves, but only an email from PayPal of the refund. Truly a waste of time and a sour ending

Return Claim MadeYes

GN

GN

  • 2 reviews

Click bait promotions

published

Purchased an item from the online store which they charged me for and confirmed the order. Then after a couple of days they cancelled the order without so much as an email. They only way I knew it was cancelled was because paypal sent me an email. I called and said that they were out of stock and wouldn't be getting any more in. Eventually I got my money back but only after they pocketed the interest for a few days.


Click bait advertising

published

Poor form to be advertising for the drone at a cheap price, and have it verbally confirmed by staff, only to have order cancelled 2 days later.
Sure, it was a Sunday. But you have storefronts open on Sundays. Even on Monday during business hours, you couldn't have changed the advertised product to "out of stock?

Not very respectful of your customers.

Return Claim MadeNo

Sabil h.

Sabil h.Tasmania

  • 2 reviews

order system needs to be upgraded. if not stock - dont show!

published

well as everyone is talking, nothing new from me! spend some money on a system upgrade - if u know ur stock - match that with order system- so that by the time it hits the limit- it will close down the sale. not that hard.

Product Quality
Return Claim MadeNo
livingoracle

livingoracleMelbourne

  • 13 reviews
  • Verified customer

Shame on Officeworks

published

Ordered a Drone, Officeworks, they made a mistake, and cancel the order without expecting any repercussions. Sure sounds like a Click Bait for Database creation. Officeworks should compensate for the loss of customers time.

Product Quality
Shipping
Return Claim MadeNo

Anuruddha

Anuruddha

  • 2 reviews

Click bait advertising

published

I've recently ordered a drone when there was a special offer. Later they cancelled the order saying they don't have stock to fulfil the order. Clearly looks like a click bait advertising as I have ordered soon after the offer was published yet they have allowed people to place orders for a day at least.


  • Verified customer

Bait advertising - needs to be reported

published

Advertised a clearance line - took payment in full, then decided the next day they actually didnt have stock, and they cancelled order and did a refund.

Officeworks took thousands of orders for more than 24 hours, with call centre staff not only manually confirming orders that didnt get confirmed, but also verbally confirming pricing as correct and that it was a clearance line that was to be shipped out.

If officeworks wants to be a real player in the Drone market, make amends and right the customers you keep stuffing around.

This isnt your first rodeo, we all know the value of customer data you now have - as well as the value of holding customers funds for a few days - such a long history playing this game OW.

Return Claim MadeNo

nospamthanx

nospamthanx

  • 2 reviews
  • Verified customer

What a let down again. Out of pocket +$200

published

Bought a DJI drone for a Christmas present from the website then bought +$200 of accessories. Drone order got cancelled which is disappointing and now I have all these accessories which are useless.

Im tired of the constant mistakes.

Product Quality
Return Claim MadeNo

Poor effort Officeworks

published

I bought a drone apparently that's not in stock and now there refunded me i was really looking forward for this beautiful drone its so disappointing that Officeworks would do this.

Return Claim MadeNo

Kumar

KumarSydney, NSW

Selling products which they don't have in stock

published

They have no inventory management. Ordered a drone few days ago and the order was confirmed by them with an estimated collection date. The next day, they suddenly cancels the order. Never waste your time ordering anything from officeworks. Customer service is really bad.

Product Quality
Return Claim MadeNo
Kidbrown

KidbrownPerth, WA

Click bait advertising - really poor customer service!

published

Recently I purchased an item from their website. 2 days later I reicved an email saying they are out of stock and that they are going to refund my order. When I called up the day or ordering to confirm my order, Officeworks said that yes my order has been recieved and yes I am on track to recive it by then. I then went ahead and purchased a few accessories that would work with the inital product. 2 days later I recieve a generic email stating "Out of stock and a refund will be processed" clearly Officeworks only adveertised the stock fopr a cheaper price to get people top their website. Really poor advertising and Officeworks you lost my trust!

Product Quality
Return Claim MadeNo

Click bait promotions. Poor form. Wont be shopping here anymore.

published

Purchased a drone, was refunded my
money as they didn't have the stock to fulfil my order, yet, the drone remained advertised on their website after I was emailed that the drone was OOS

Product Quality
Return Claim MadeNo

FussyUser

FussyUserAU

  • 7 reviews

Excellent and ignore children reviews here

published

Always being fast and effecient. Telephone calls excellent and helpful.
There may be a lot of negative reviews here today due to single product (A DJI Drone) being over ordered afterhours on Sunday. Unfair reviews as no staff there to resolve issues. I was one who also ordered but accept stock ran out but online systems failed to stop overordering. It happens. Officeworks promptly apologised and refunded immediately. Technical glitches can and do happen. Overall Officeworks have been nothing but excellent with fantastic service with all my many orders. Thanks OW and staff. Keep up the great work

Product Quality
Shipping
Return Claim MadeNo

Danny

DannySydney, NSW

  • 4 reviews

unhappy customer who won't be shopping with office works again

published

Takes order confirms stock and then refunds money saying no stock. Why advertise something? Take a lesson from the bunnings book. When they cannot fulfill an order they either offer alternatives, backorder or in other cases offer complimetary gift cards.

Product Quality
Return Claim MadeNo

Shellie

ShellieSouth East Queensland, QLD

  • 2 reviews

Very unhappy customer

published

Ordered and paid for drone on Sunday in store. Received confirmation with estimated delivery date only to receive txt message this afternoon saying sorry can't fulfill your order and to go to store for a refund ..well done officeworks you have ruined an amazing present and missed out on another deal as it finished on Sunday. So now I'm screwed. Here is an idea...don't advertise products when you have no intention of selling or having stock ..... Is this a ploy to get people into your store what the actual hell....won't be buying there again sounds alot like the Bunnings episode same crap except there's was a misprint apparently.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMorayfield
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Questions & Answers

Glenn C.

Glenn C.asked

do you have a program compatiable with Money 2004

1 answer
fred f
fred f

Yes


Mira W.

Mira W.asked

Where is my phone??not with me,next week I will have to get money back from Pay Pal

No answers

Mira W.

Mira W.asked

Why was the parcel marked delivered when it wasen't? Why is the complain to Officeworks is giving me run arund promesing delivery next day but it not happen many times over.

No answers

Get an answer from our members and Officeworks representatives

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