Got a new phone for my bday which lasted about 3 weeks. My daughter took it back to belco (store of purchase) and was treated like a criminal. Phone indicated shut down due to overheating and apparently the battery was fried. Insinuated the phone had been dropped when there wasn't a mark on it (not sure how that would fry the battery?). Wanted $264 to fix when still under warranty. I used to like the store but will take my business elsewhere in future.

Ive always had great and helpful customer service and love the low prices. Much cheaper then Amazon and they also price match

Will not answer phones as it is message only, I hope this store closes all its shops and goes broke what a pack of fools, drive 5o k to see if they have it not in stock, yet shoes stock on internet, time wasters office morons shop, do not know how they stay open, must be a lot of idiots that shop there.

Staff at Bathurst Officeworks never disappoint with their excellent product knowledge and exceptional customer service. Happily recommend this store and staff.

Tried calling the Campbellfield store to confirm stock price and availability. Got the phone menu and was advised to press 4 for stock availability. Pressed 4 and was immediately disconnected. Called back. Got the phone menu. This time waited to the end of the long-winded message and was advised to press 6 for a "team member". Pressed 6 and was immediately disconnected. Not only has Officeworks lost a sale, but potentially a customer. I'll stick with Harvey Norman and JB HiFi for the big ticket items. I'll consider Officeworks when I need a pencil or post-it notes.

Officeworks stores don’t pick up their phones. The answering service placed me on hold and I was forgotten. This occurred at three Melbourne metro stores on several occasions. It seems they don’t answer calls anymore? Not really good enough during COVID. I had to visit the store to find their product was actually sold out.

Sinister culture of assuming all customers are thieves- where 'wired' teenage employees are conditioned to surveil whilst they receive verbal instructions in their ear from some faceless backroom zealot.
When in fact Officeworks is the thief- immediately swiping your funds for goods that are never received and funds that are never refunded.
Do NOT engage with these multinational globalist cartels!

The worst customer service. Out of all the officeworks shops I have been to Hornsby is by far the worst. Most of the staff ignore you and if you ask for help they look at you as if you have said something horrible to them.

There is no consistency between what the store and the call centre says. Both just pass the buck to the other it reminds me of been transferred around Telstra. Was told to wait for stock to arrive after lock down but later advised they would not honour the original price. Very frustrating and a waste of time.

I have shopped at Warners Bay store a few times recently . I purchased a pair of wireless head phones and a comsol blue tooth receiver .Being an elderly person I could not get either to work. On returning to the store they found I hade purchased the incorrect receiver . They not only rectified the matter but also paired the devise for me ( with smiles ) . Nothing seemed to much trouble . Thanks to a good team . And thanks Emily & Jonah

My elderly father had a bad experience at Officeworks Windsor QLD. He bought a desktop computer which we couldn’t get working. Went back to Officeworks and was told to get I.T. Support. So paid $158 for an I T expert and also bought MS Office $180 (unnecessary). I T expert says computer is faulty. Turns out the computer is a lemon, but Officeworks Windsor say the IT Support did their job. Only the cost of the dud computer will be refunded. The moral is - go somewhere else. Lots of companies sell computers that actually work.

Nathaniel from Mentone. Absolutely amazing service. I had 15 minutes to get a mouse and back to work in stage 4 lockdown. Walked me through click and collect, waited for it to drop on, had it ready for me in less than 10 mins. Amazing.

Store in questions is Office works oxley,brisbane,qld. Some staff are fine. But many have been rude and attack customers verbally or refuse to do simple printing or laminating. Often the printing stations wont work and staff are also sometimes refusing to do refunds untill bosses get involved. There staff are often arrogant , rude and inconsiderate offering no level of customer service including the general hello and thank people for shopping there.

Somec staff let go and made casuals. It seems the staff do change possibly going to other stores also.

such a awful shopping experience this morning at Officeworks Carlton NSW I had The team leader made me to jump through the hoop to get a $15 discount on their PBG First he said Officeworks doesn't match Australian online merchant then I had to show the OW web site it isn't so After waited 10 minutes for the team leader to call headoffice to get a approval which lead up the worst part of this story He asked me to go to place an order on one of the germs-ridden display computer(lucky I had a hand sanitiser) to made a purchase in order to prove the discount is genuine After made up name address email until discount appeared Well I was told this is not personal but company policy by the team leader

Called several times only to wait on hold for 15 mins wanting to buy a printer because the last printer I bought from them has issues
Purchase $150 of ink only to find the printer has issues
Called to see if the ink i purchased will work in another if the same brand
Made several calls only to wait on hold for 15 mins or more
No answer