l have purchased a business TV for home use by mistake not knowing there is any difference.
the ordered TV arrived quickly. but most importantly returning the TV set was hassle free experience with understanding and helpful staff.
thank you Officeworks Pakenham.

Dan Smetana

TERRIBLE, just wonted some business cards, -- Did not provide any samples, refused to print them, and forced me to do online - Very lazy - do not used them..! Better to go to -- snap printing --

I have tried to call several stores over a period of three weeks. Despite calling over two dozen times at various times of the day/week, I have yet to have a single call from two different stores answered. I went into one of the stores and they told me their phone was broken. That was over three weeks ago and they are still not answering today. I tried another call and got exactly the same result. Eventually I tried a third store, and they miraculously answered. They told me they rarely answer their phone either as they are too busy. There is n...

Students do not have the right to print our books as it turns out that copyright is illegal.

I understand that it is illegal to make copies and sell them but it should not be illegal to print a document for which you have already paid and therefore have obtained it legally.

The result in my last 3 months has been to lose money in the Office works and on top of that nobody has returned my money to me.

A fraud!

I first asked for two documents and had no problem. With the third party that I also asked for it online when I went to the store they told me that they were not going to print it because of copyright and that if I wanted my money back I should ask for it myself ... they have kept the money.
...

I've tried to leave a review two different times on the actually Officeworks website, about this item that has safety concerns. They refuse my reviews both times. It's a matter of safety.

I have since taken the item back but I still feel like others should know.

This reading portable laptop table shows a drink sitting on the desk. The desk is easily collapsable when sitting on a soft surface like a lounge or a bed. There are no locks on the legs to prevent collapse. Hot drinks will spill and burn the user. Their advertisement shows this is ...

Staff is very helpful and prices are always best , had my printer replaced without any objection really satisfied. Thank Staff at punchbowl store

I don't know why, but Officeworks Richmond VIC never answer their phone when you call them and when it does ring for 4 minutes, it will disconnect. I have sat here today for 45mins recalling the number for no one to answer.

The sales assistant forgot to update a delivery address, so now I have received a call and text from StarTrek explaining that they are delivering an item purchased to the wrong address. When the sales assistant assured me that it would be re-directed to the store so they could personally post it to the right address. I cann...

What is the point of a phone number if you don’t answer
It just rings out every number you pick and hangs up no store is that busy at 2pm with all that staff

I wanted to call the store for information on products and delivery. I called seven times and each time the call just timed out. Extremely frustrating

Rang 5 locations in Melbourne for half an hour.Asked to press 2 for a product.Not answering calls?Dont blame Covid.Can I buy it somewhere else?

Went into this store on Sunday, 7 March 2021, with my young daughter. Choose my article went to the pay point. Had the young male teller demand me to pass the article to him to pay. Once I greeted him he responded uncivil and looked away as did so. Once I had paid I said thank you again he looked away and responded uncivilly. I noted he was agitated and passive aggressive in his tone and gestures. I then returned once I noted I had been overcharged. I happen to see him. He raised his voice and disrespectfully to go stand in the queue. ...

If you are looking for a USB drive that holds 32 GB, don't buy this product. It has only 28.6 GB

I have a theory. The phones in officeworks stores are generally left on silent so nobody ever picks up the phone unless you're lucky and someone just happened to be passing the phone and sees the flashing light.

Tested my theory at 3 stores (North Ryde, Chatswood and North Sydney). Walked into the store stood at the counter and rang the store's number. Get the automated menu and select the option. Rings on my phone continuously but not a hint of a phone ringing in the store. Staff smiling and helpful in person but obviously answering phone calls is not part of the training.

I visited our local Mackay Officeworks last week looking for cables and leads for my computer. I was serviced by Clint who was so helpful and friendly. He took me straight to what I needed and he took me through what I needed to do with the items that I purchased. I was so impressed with his customer service. I will be back!!! Thank you Clint.

Yesterday I went to Officeworks Jandakot to print out some files and buy some items. The service was superb. Staff I met were helpful and polite. I found everything I need. Well done Officeworks, for your Customer Services improvement.

Asked the greeter for laminating price but she said i'd have to ask at the print shop. The customer ahead of me was served by a staff member who came from another area of the store. 2 employees sat behind a desk and talked, one picked up a sheet of paper, walked from behind the desk, stood and talked, walked back behind the desk, sat down and continued to talk. Both glanced in my direction several times but did not acknowledge me in any way. I waited for 10 minutes and then left the store. Disgusting customer service - or lack of.
Obviously these employees need more/better training and obviously are not concerned with keeping their jobs.
Reminds me of another large store that has muscled out smaller retailers.

I visited the Liverpool branch today 28th February at around 1.10 pm to buy some supplies for work. I lined up and waited to be served after waiting awhile to be served on the floor as there were only 2 staff on the floor assisting other customers. There were 7 people behind the counters 2 of which were serving customers the other 5 had their backs to the line up and only 2 were on the floor helping with customer enquiries. I made my way to the counter where a staff member by the name of Ghulam was serving. I asked for some assistance with reac...

Store staff are as rude to each other as they are to staff. Inexperience shows with products and customers. Another Wesfarmers corporate jerk. Store manager sent me to the call centre, call centre was useful, they wouldn't answer the call centres phone call. Pointless! Wouldn't honour the replacement faulty handset.

We were waiting in line to be served in Officeworks Preston Customer not click and collecting deliberately goes in the click and collect line jumping the queue that customer was not there to click and collect staff member Lana sees and allows this continues to serve the customer even though customer was not click and collecting then another customer does the same to the same staff member now staff member Lana has 2 people infront of her doing the wrong thing and still serves them
After waiting in line 20 minutes I approached the staff membe...

Had no idea what to expect, just had a USB and some email docs to print, and no time and patience. Of course there was a line at the print counter so thought id try my luck at the self serve area and it worked, easily! Scanning a teeny bit exxy but it saved my job so no complaints!