Officeworks Physical store
Verified813 reviews
unfortunately 2 visits to print a poster same store - Osborne park, both times after 1 hour no poster. I thought the incompetence displayed on the first visit could not have been topped, yet with a smile and no care in the world office works exceeded expectations. Show details
Went in to purchase a specific hard drive, and found the empty box with no trouble. I then spent the next 15 minutes looking for a couple of other items that I needed before heading to the till. The woman at the check out told me that they didn't have it in stock, and when I pointed out that there were several boxes on the shelf the staff member… Read more
quickly advised they aren't allowed to remove the boxes and have to leave them on the shelf. She did offer click and collect which I wasn't interested in, then tried to call another store that was open but found its phones were off and unable to confirm the stock. Her final suggestion was a different store over 12 km away, at which point I said I would sort it out myself. The original alternative store never had their phones available, however I called the 2nd store she suggested and got an answering machine with a stock availability option, which directed me to their website or I could give my mobile number......for a link to their website to be texted to me.
OfficeWorks wasted my time and efforts because their subpar corporate focused policy, designed by people that wouldn't understand a customers needs outside of what a customer needs to be encouraged to spend money (and certainly wouldn't ever be one of them). I fully understand it is a policy that is designed to get you to purchase an item that you have committed to but not in stock via click and collect, but as a customer that just experienced this self-congratulatory policy, I'm not sitting here planning to collect an item tomorrow that I wanted to purchase today, I'm sitting here annoyed that my time doesn't matter to officeworks and every attempt to confirm the items stock availability ends in "go to the website", so I am instead dedicating my time to reviewing this experience.
The only reason I am giving more than one star is that the staff member gave me alternatives that she is allowed to give, however I am kind of offended that I was essentially hoodwinked. Ultimately OfficeWorks policy and procedures are hostile to the customer experience and give the impression that someone in an office far from frontline staff has made a messy one dimensional decision and expects staff that have no power and no mobility to keep people happy.
Sometimes you feel you are being ripped off - that Officeworks seems delighted to confirm it is a little surprising. Bought a Lamy Biro refill for $15 and it did look a little expensive, but bought it nevertheless. The fact they sloppily left the EURO price tag of EU 3.90 on the item equating to around $6.30 AUD suggests a monster margin of almost $10 above the retail in Europe. Show details
Reviews with attachments
Please see video below. Meg was impressive and diligent and fantastic with our bulk scanning when self scanners were inoperable. Kira was also excellent on the tech side and I’ve had his help many times at Garden City Mount Gravatt Qld 4123 . Awesome staff and very helpful Thank you . A rare quality these days Show details
The worst place – The worst place to be stupid time there Worst employee
Dishonest Manager – I bought a faulty Mac from them and took it back immediately. They looked like they would initiate a procedure to provide me with a new replacement. It turned out that they would only repair it or replace it with refurbished ones. I only found it out from the paperwork they wanted me to sign and when I asked them directly. Then they claimed the… Read more
refurbished ones were the same, still maintained by Apple, and had a warranty. But the price I paid wasn't for a refurbished Mac.
It also takes 2-3 weeks for them to repair. Their manager, [Name Removed] lied that purchasing from other merchants would result in the same process. However, this is not the case. I have talked with Apple. Apple offers new replacements for faulty items purchased from them within three weeks. Additionally, Apple matches prices if they are higher than those of Officework.
I guess all the Officework has the same procedure. But I would appreciate it if I was treated with honesty and respect.
Purchased a laptop 40 days ago that now has a confirmed cooling fan failure and overheating issue (HP diagnostics). Store only offered a 1-month repair despite reliance for study. Fair Trading complaint lodged. Manager just trash me off an told me to go that path if I wanted to. Show details
Why not clear the generic "Toner(K) is low. Replace when indicated" message to make it more meaningful? The abovementioned message appears at Bundoora store, so does at Chadstone store, it's even more confusing when the printing job is indefinitely hanging there. When the problem solved, it's nothing to do with the message. Can someone of customer… Read more
service department please help pass the weirdo behaviour onto design team? They need to be aware of the real world!!!!! Please see attachment for the message screenshot.
My wife purchased a Cannon Selphy CP1500 Printerfor a Christmas gift. There was no indication on the packaging that ink cartridges were suppied or not, no mention at all. She asked the sales rep and he didnt know either, and he made no attempt to find out about ithe ink. Christmas Day we find out no ink supplied so I called back to OW once they… Read more
re-opened. It turns out they do not even supply the ink cartridges and you have to order the ink "Online" as this is clearly printed on the OW website which the sales rep saw when he was checking for me. Cost $50.00 The sales rep actually refered me to JB Hi Fi and they were also a better price than OW, $44.00 and in stock.
After attempting to return in store, unopened envelope package of Norton Extra Security I was simply told No. Policy no returns on 'software' due to 'cannot tell if unopened'. Well you can tell, I was not told at sale point when rep pushed it forward when I purchased new Samsung Mobile. I later realised Samsung Knox security had done well over… Read more
the past three Samsung's. All purchased from Office Works, same Dee Why store! So obviously point of sale reps are encouraged to sell extras with phones. Covers, extra security all brought forward during my purchase. Always I believed I could returned if UNOPENED! I'm not a fool. So I was given case number after emailing yesterday afternoon. I received email on waking. 'no returns on software'. No review. No customer service. No Justice. Simply ai careless throwing customers away. As a 79 year old retired person, someone who has purchased technology over many years from this store, I find it appalling. I've also spent hundreds $ on granddaughter's specific art pens, pencils etc. Not good enough Office Works. I'll spread the word. Sincerely Robyn Puffett
I don’t recommend getting Product Care from this store. I’ve had Product Care at other places like Harvey Norman, and the process was always simple and straightforward. But here, it’s unnecessarily complicated and frustrating. When I went to the store for help after my computer broke down, they just told me to call a number instead of assisting… Read more
me directly. On the call, the lady was quite rude — kept questioning why my email name wasn’t exactly the same as my legal name, and asking if I was really the purchaser. It made no sense since you can’t show ID over the phone. Even though she said she had the invoice in front of her, she still made me read out every single detail — serial number, model number, item description, and price for each item — basically the entire invoice, which took about 15 minutes.
Then I was told I needed to pack the item myself and send it away by courier for “assessment.” The email they sent afterward included a long list of confusing packaging and shipping instructions — including measuring the box, providing weight and dimensions, waiting for a consignment note, and arranging collection times.
The whole process feels unnecessarily difficult, time-consuming, and stressful — as if they’re making it hard on purpose. Really disappointing experience compared to how easy and helpful Product Care has been with other retailers.
Please note, this review is no reflection on their staff. I dealt with very nice people here - it’s based on their ‘Price Beat Guarantee’ - they don’t honour it. Was interested in their, ‘Mercator Lennox LED Desk Lamp with USB White,’ and happened to find the same item for less elsewhere. Tell me these aren’t the same items: 01. Officeworks -… Read more
$89.10:
https://www.officeworks.com.au/shop/officeworks/p/mercator-lennox-led-desk-lamp-with-usb-white-merlennowh
02. Best Buy Lighting - $70:
https://www.bestbuylighting.com.au/products/mercator-lennox-task-lamp
03. Living Styles - $69.95
https://www.livingstyles.com.au/lennox-led-touch-desk-lamp-with-usb-port-white/
The product model number depicted on these sites is, SKU: AUL1073WHT, which is identical to that on the product box that I observed at my local Officeworks (Hoppers Crossing). Do I have to mention the photos matched too?!
Their website states that their PBG includes products you find online (even if it’s on sale).
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I purchased two A5 clear display folders they had rectangular large stickers on the front with the information about the product. I bought these so I could use them to give as mementos with photos little artworks etc in the sleeves however I tried to get the stickers off with water not much luck and then eucalyptus oil.The oil hasn’t wrecked the… Read more
folder but left a sticky mess in the grooves on the front of the folder. I am not very happy as now I’m having to think of an alternative for my mementos.If you are going to buy something like this from Officeworks I suggest you try to peel a bit of the stickers off off before you purchase if you need the product for something special.
Officeworks is on Redland Bay Road Capalaba. My first time in there was yesterday,what a large store with a huge variety of products. The store is very clean bright and airy with plenty of room to move around,it is well staffed with knowledgeable happy people. We bought a few small items needed for the home office. We were actually looking for a… Read more
much needed office chair,sadly the old had seen better days and rather than risk it collapsing underneath me it was time to replace it. We bought the faux leather brown Lindenberg chair,and it is a beauty. Its annoying how one can no longer look at a chair..feel it..sit in it..then bring it home….NO,these days everything comes in a box making it very heavy and awkward..thankfully staff were quick to offer help to get it to the car. Two people with disabilities putting a chair together…comical… thankfully it only needed one(supplied)Allen Key…we got there in the end. It is super comfortable the padded arm rests give that extra bit of comfort. The chair is on rollers making it easy to move around. I paid $279.00 which is a lot for an office chair…but worth every cent,it is a quality build and quality finish.In my humble opinion the other chairs didnt come close to the Lindenberg.
I had a very frustrating experience at the Casula store’s printing section recently. I came in with my own A5 paper—slightly different from standard size but still perfectly usable—and simply needed to print a few pages. Unfortunately, the staff on duty refused to help, citing the small difference in size (less than 1 cm) as the reason. I even… Read more
offered to pay and suggested trying one sheet to see if it worked, but they refused outright.
What made it worse was the lack of willingness to assist or even try. The staff seemed disengaged and were not open to finding a solution. After turning me away, they just sat and did nothing. It was almost 7pm, and with limited places open at that time, I had no choice but to purchase a printer for a task that took me only one minute to complete at home. The printer handled my paper just fine.
This experience left me very disappointed—not just because they couldn’t help, but because of the lack of basic courtesy and problem-solving. A little effort and a helpful attitude would have made all the difference. It’s unfortunate when staff in a customer-facing role show little interest in assisting, especially when the solution is simple.
I hope the store can take this as constructive feedback and provide better training in both customer service and basic flexibility. No one should feel forced to buy a printer for something so simple.
Latest follow-ups
I called into Officeworks Traralgon today to buy a new computer monitor and also, as my W10 desktop can't update to W11 I wanted some information about purchasing a new desktop from them. There were only a few customers in the store and at least 6… Read more
team members on the floor, none of whom were serving customers, instead, either chatting to each other or working on non-customer-related duties. The team members on the registers ignored me as I entered, and although I walked up and down the computers and monitors aisles several times, looking for assistance, I was still ignored. If they don't want to serve me I don't want to spend my money there, so I walked out, still ignored by team members in the register area and went to a different store a Km or so down the road where I was offered great service within 2 minutes, offered a great discount, and where I made my purchase.
Follow-up · I was angry and also a little sad that a store I have shopped at for many years has let its customer service standards drop so much that I doubt if I'll be returning in the foreseeable future. The store I made my purchase from gave me a couple of minutes to browse before a team member approached me with a friendly greeting and an offer of… Read more
Positive reviews
Had a great customer service experience at Officeworks last week. Team members were very attentive in helping me locate the highlighters I wished to buy. And the highlighters themselves were great too!
I was a recent customer in the photo printing area of Officeworks in Ballarat. I was helped by a young lady by the name of Kayla. I cannot praise Kayla enough for her patience and help while I was trying to print photos. Absolutely 100 percent impressed with Kayla and her service. Unfortunately I tried to contact the store to speak with the… Read more
Manager, to pass on my thanks for such excellent service, only to be greeted with a recorded message stating that there was no-one to answer my call. Simply not good enough Officeworks. Sadly what should have been a postive phone call, has been tainted by the lack of service at what should be, the first point of contact for any business. If someone reads this review, please make sure Kayla receives some sort of employee award! She is the epitome of what great customer service is all about.
I went in-store at Robina today to have printing done. As I am not tec savvy, I needed staff assistance. The staff member Zoe was so helpful and smiled the entire time. I wish her well in future as her attitude to the public was to be commended. Thank you Zoe. Show details
Negative reviews
I want to buy a cr2025 battery today. I went to Officeworks Alexandria as next to my gym. I knew that Bunnings was selling at $6.98 while Officeworks was selling at $11. I asked the staff for price matching. After they looked at the huge price difference, they simply said that they were sold out and tried to upsell me to a more expensive product.… Read more
Their website clearly said that they have stock in store. If Officeworks is not willing to price match another chain store, it shouldn't advertise so.
Is it normal Officeworks procedure for customers to be confronted and intimidated (as "you") in store to be asked to align the displays (as a "request") in return for advice I did not need nor ask for, displays that I did not cause to be put out of place in anyway? Who is the manager of this store? Show details
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I purchased an IPAD online. I was unable to set up the IPAD. I carried out all the usual checks. It froze. Several days later, I visited Officeworks at Penrith. The first customer service officer attempted to set up the IPAD, however, encountered the same issues as me. I advised that the IPAD was faulty. 30 minutes later, a second customer… Read more
service officer attempted to set up the IPAD, and encountered the same issues. I reiterated that I wanted the IPAD replaced. After 45 minutes, I was told that I should take the IPAD to an APPLE store. I refused and advised that it is not Apple’s responsibility. Eventually, my IPAD was replaced, however, I was overcharged by $60. The instore customer service at Penrith Officeworks is non existent. This is the third time I have had issues at this store, hence me ordering goods online.
Recent reviews
I recently visited Officeworks Hornsby and received the best customer service I’ve experienced in almost 10 years. In the past, I haven’t found the staff helpful, so this visit was a pleasant surprise. Rachel, a lovely young team member, went above and beyond to assist me. She took the time to guide me to exactly what I was looking for and made… Read more
sure I purchased the correct product. Her patience and professionalism really stood out. Thank you, Rachel, for restoring my faith in Officeworks customer service! I will be back.
The last 3 times I've gone to this place in Underwood, I feel the staff needs all-round training in the sections. They tend to walk away when you make eye contact and I know it's only due to their lack of knowledge of certain products but if you sneak up on one of them, then they'll do what is right by getting someone that knows. Most times though I know what I need but some times you need help.
today we were served by Yael at casual officeworks and his service was amazing, he went out of his way to help us choose a right chair with all the standards i needed for my office. If you ever need anything from officworks in casula ask for Yael he is an amazing helper.
Officeworks at Nerang on the Gold Coast in Qld are excellent with the staff who are very professional in the Photo/ copying and Printing department as well as all assistants in the general store area. Show details
Was looking to buy an item on 4/3/26 , wasnt sure it would be in stock so called the store in advance. Automated call system answered and told me to check the website for availability. Website said it was in stock, wasted my lunch break to go down, wait and be told it’s not in stock. Poor service and poor system. No knock on the store and people themselves, but Officeworks needs to do better Show details
Tried to call the store to get assistance when buying a new watch and phone, kept being told to go to their product webpage. Not what i wanted. I wanted to speak to someone in the store regarding assistance in setting up the new Apple watch 11 and I phone 16e total value $1.564. So now i will go to JB Hi Fi. Show details
I placed a click and collect order with the Melton store, they split my order into two parts and after receiving both emails stating my order was ready for collection I went in to get it, only to find they had part one but lost part two. After expressing my displeasure the person in charge's response was "oh well I can't magically make your order appear so not much I can do" !!!!!! Can you believe it, No words honestly.....
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And of course the claim was rejected