OFX

Made a transfer to India on a Monday and received a confirmation email that the funds had been paid on Tuesday. Money hasn't arrived up until even the next tuesday. Its been a week and the money transfer is for emergency medical expense overseas. Calling them is the most frustrating experience. No one has a clue about what's the status of the money is! Each time it's a different customer service person, who would give a different date on when they had made the payment. Its a big smoke screen and nothing is transparent. Pray to god that I will get my money at some stage!!

I told them that I was confused with the way their website works and that I was looking at other companies like TransferWise and they straight up told me You are better off using transfer wise. And then hang up on me. Worst experience with customer service Ive ever had

Preempted an international transfer for ongoing business expenses, didn't setup the account in time even though they had over 4 weeks to arrange and missed the deadline to make the transfer.

I have NEVER received worse service from any company EVER! It is hard to fathom why service centre staff would go our of their way to try NOT help instead of being helpful if you giving them business.
I was about to do my 3rd transaction with them when I was spoken to again in a way that is not acceptable EVER.

OFX seriously? Have you not heard that in these days customer service is the only thing that sets you apart from your competition?

I just called another Forex company and you can not compare. I don't even know why I bothered after the first bad mannered staff member.

Worse FX service I’ve ever received. 6 weeks on and off the phone with them after my TX was cancelled by them.

30 emails and 10 phone calls just to get me 10K back. No one took any responsibility and was just pushed from person to person.

Stay away!

Have used this guys for over 12 months now, monthly. Large and small amounts. Money arrives quickly, great comparable rates, respond quickly to queries, and no fuss. Took a while to meet all the regulations at set up but I understood that is due to the money laundering rules they must abide by. Highly recommend.

Tried sending just $600 AUD to a friend in Thailand so that they could book some accommodation and transport for me for an upcoming holiday. All fairly unstructured with no firm plans - didn't want to be tied down to any particular schedule. OFX took my money held it for two days then rang me demanding an invoice to support the transfer otherwise they wouldn't process. Obviously cannot provide an invoice so now I have to spend time collecting all the screen shots for the transfer in an attempt to get my money back from these idiots.

I used this service on several occasions when transferring money to Europe. Initially there were a few documents to fill in to verify ID. But once that was done the transactions were smooth and efficient. They saved me money as well as they're much cheaper than the banks. I'm very happy with them and will continue to use them into the future.

Stay away from this company. Hit me up if you want the story but OMG this was the worst experience ever.

Long delays getting money anywhere, expensive, no customer support. Please please please avoid.

Even my experience was rough at the beginning, but cannot regret that their Customer service team had gone above and beyond to sort the issue.
Special thanks to Champion BaileyS for great efforts, professionalism, patience and perfect client management attitude!
Enjoy your very well deserved weekend
Yours respectfully
MK

I have been waiting 2.5 months for some cash to be transferred, I have spent a lot of time trying to understand why the delays have occurred and have found this company to be a huge disappointment.

Hi. Organised a transfer when I set up my account. All done in a very timely and effective manner with funds fully transferred in 3 days with a great exchange rate and you can call them 24 hours to speak to someone if you have any queries. Fabulous!!

Its a shame I can only give them 1 star :(
I just wanted 700 USD and its been 4 weeks and still no money has been transferred!!!!
Do not go to them!!!!
I have so many emails of lies from them!!
I still dont know if I will get my money!!!
Last email was on friday and they said their bank has released the money and I will get it on Monday ... will its Friday and still no money!!!!!
DO NOT GO TO THEM!!!!!

Wanted to do a one off transfer and locked in a FX rate via their website after creating an account. Transfer got cancelled and I had to speak with one of their representatives. Was advised a significantly lower rate would be offered and the original rate was no longer valid, checked spot rate and there was no movements. Checked their online booking service and there was also no movement. Didnt waste my time setting up a new transfer only to have it cancelled again, save yourself the time, these guy have no idea what they are doing.

Lost $1400 dollars on return exchange rates after money was returned to me... then the excuses came flooding in... but only after repeatedly calling for answers...
Will haunt you with follow up calls, emails, promising to be your personalised client manager prior to you parting with your money but as soon as you pay the funds, contact stops...
Only two reasons why I have given one star rating... for one, I can't give zero and secondly, they did manage to complete my $50 trial transfer to ensure the funds would reach my recipient... but it took 5 days! Sending anything larger creates astronomical problems...