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OFX
3.3 from 232 reviews

Reviews

(124)
(5)
(8)
(16)
(79)
  • Transparency
    2.4 (12)
  • Rates and Fees
    3.0 (7)
  • Timeliness
    1.5 (8)


WORST AND TOTALLY INCOMPETENT

published

Made a transfer to India on a Monday and received a confirmation email that the funds had been paid on Tuesday. Money hasn't arrived up until even the next tuesday. Its been a week and the money transfer is for emergency medical expense overseas. Calling them is the most frustrating experience. No one has a clue about what's the status of the money is! Each time it's a different customer service person, who would give a different date on when they had made the payment. Its a big smoke screen and nothing is transparent. Pray to god that I will get my money at some stage!!

Transparency
Rates and Fees
Timeliness
2 comments
OFX
OFXOFX
willnotuseofxagain
willnotuseofxagain

ordeal Deal ID:543196D2


Alex

AlexGreater Melbourne (Metropolitan), VIC

Terrible Customer Service

published

I told them that I was confused with the way their website works and that I was looking at other companies like TransferWise and they straight up told me You are better off using transfer wise. And then hang up on me. Worst experience with customer service Ive ever had

Transparency
Rates and Fees
Timeliness
1 comment
OFX
OFXOFX
Simmo64

Simmo64AU

  • 3 reviews

Terrible, good luck getting an account setup.

published

Preempted an international transfer for ongoing business expenses, didn't setup the account in time even though they had over 4 weeks to arrange and missed the deadline to make the transfer.

Transparency
Rates and Fees
Timeliness
1 comment
OFX
OFXOFX
Edwina Deen

Edwina DeenGreater Melbourne (Inner), VIC

Worst Customer Service I have ever received from any company in Australia

published

I have NEVER received worse service from any company EVER! It is hard to fathom why service centre staff would go our of their way to try NOT help instead of being helpful if you giving them business.
I was about to do my 3rd transaction with them when I was spoken to again in a way that is not acceptable EVER.

OFX seriously? Have you not heard that in these days customer service is the only thing that sets you apart from your competition?

I just called another Forex company and you can not compare. I don't even know why I bothered after the first bad mannered staff member.

Transparency
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Timeliness
1 comment
OFX
OFXOFX

Complete Incompetence

published

Worse FX service I’ve ever received. 6 weeks on and off the phone with them after my TX was cancelled by them.

30 emails and 10 phone calls just to get me 10K back. No one took any responsibility and was just pushed from person to person.

Stay away!

Transparency
Rates and Fees
Timeliness
2 comments
OFX
OFXOFX
Patrick M.
Patrick M.

Hilarious. This is the same address I sent all my correspondence to last time! Give me a real person and phone number and happy to provide any/all details.


Sara

Sara

  • 4 reviews
  • 1 like

Fast great rates responsive deliver

published

Have used this guys for over 12 months now, monthly. Large and small amounts. Money arrives quickly, great comparable rates, respond quickly to queries, and no fuss. Took a while to meet all the regulations at set up but I understood that is due to the money laundering rules they must abide by. Highly recommend.

Transparency
Rates and Fees
Timeliness

Nick R.

Nick R.

  • 2 reviews

Worst funds transfer company ever.

published

Tried sending just $600 AUD to a friend in Thailand so that they could book some accommodation and transport for me for an upcoming holiday. All fairly unstructured with no firm plans - didn't want to be tied down to any particular schedule. OFX took my money held it for two days then rang me demanding an invoice to support the transfer otherwise they wouldn't process. Obviously cannot provide an invoice so now I have to spend time collecting all the screen shots for the transfer in an attempt to get my money back from these idiots.

Transparency
Rates and Fees
Timeliness

  • Verified customer

OFX can't be trusted or recommended.

published
Transparency
Timeliness
Michael

MichaelSydney, NSW

  • 4 reviews

Cheap and efficient

published

I used this service on several occasions when transferring money to Europe. Initially there were a few documents to fill in to verify ID. But once that was done the transactions were smooth and efficient. They saved me money as well as they're much cheaper than the banks. I'm very happy with them and will continue to use them into the future.

Transparency
Unhappy

UnhappySydney, NSW

OMG SCAM SCAM SCAM

published

Stay away from this company. Hit me up if you want the story but OMG this was the worst experience ever.

Long delays getting money anywhere, expensive, no customer support. Please please please avoid.

Transparency

Mahmoud Khaled

Mahmoud KhaledGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Perfect Customer Service team

published

Even my experience was rough at the beginning, but cannot regret that their Customer service team had gone above and beyond to sort the issue.
Special thanks to Champion BaileyS for great efforts, professionalism, patience and perfect client management attitude!
Enjoy your very well deserved weekend
Yours respectfully
MK

Transparency
2 comments
OFX
OFXOFX
OFX
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Reka

RekaGreater Melbourne (Metropolitan), VIC

EXTREME TRANSFER DELAYS

published

I have been waiting 2.5 months for some cash to be transferred, I have spent a lot of time trying to understand why the delays have occurred and have found this company to be a huge disappointment.

1 comment
OFX
OFXOFX

M g.

M g.Illawarra, NSW

Efficient and professional transfer!

published

Hi. Organised a transfer when I set up my account. All done in a very timely and effective manner with funds fully transferred in 3 days with a great exchange rate and you can call them 24 hours to speak to someone if you have any queries. Fabulous!!

Transparency
1 comment
OFX
OFXOFX

Hi M, Thanks for providing positive feedback. It's great to hear you enjoy our service, and we're always happy to help!


Kim

KimSydney, NSW

Rip off!!!!

published

Its a shame I can only give them 1 star :(
I just wanted 700 USD and its been 4 weeks and still no money has been transferred!!!!
Do not go to them!!!!
I have so many emails of lies from them!!
I still dont know if I will get my money!!!
Last email was on friday and they said their bank has released the money and I will get it on Monday ... will its Friday and still no money!!!!!
DO NOT GO TO THEM!!!!!

1 comment
OFX
OFXOFX

They will change rates as they see fit

published

Wanted to do a one off transfer and locked in a FX rate via their website after creating an account. Transfer got cancelled and I had to speak with one of their representatives. Was advised a significantly lower rate would be offered and the original rate was no longer valid, checked spot rate and there was no movements. Checked their online booking service and there was also no movement. Didnt waste my time setting up a new transfer only to have it cancelled again, save yourself the time, these guy have no idea what they are doing.

1 comment
OFX
OFXOFX

TERRIBLE COMPANY!

published
1 comment
OFX
OFXOFX

  • Verified customer

avoid at all costs

published

Dee

DeeBusselton

Disappointing!

published
3 comments
OFX
OFXOFX
Dee
Dee

Thanks for reaching out to me and for your positive and practical actions. I will give OFX another chance the next time I need to transfer money.

OFX
OFXOFX

Thank you Dee. Again, our sincere apologies for the inconvenience caused. We look forward to giving you a better experience in the future!


Disgruntled!

Disgruntled!Brisbane

Terrible, Horrible, Must be New At This!!!

published

Lost $1400 dollars on return exchange rates after money was returned to me... then the excuses came flooding in... but only after repeatedly calling for answers...
Will haunt you with follow up calls, emails, promising to be your personalised client manager prior to you parting with your money but as soon as you pay the funds, contact stops...
Only two reasons why I have given one star rating... for one, I can't give zero and secondly, they did manage to complete my $50 trial transfer to ensure the funds would reach my recipient... but it took 5 days! Sending anything larger creates astronomical problems...

1 comment
OFX
OFXOFX

Antonio A

Antonio ANSW, 2765

  • Verified customer

Hides behind the buracratic wall

published
2 comments
OFX
OFXOFX
Antonio A
Antonio A

Page 1 of 12

Questions & Answers

Daniel E Conrad

Daniel E Conradasked

I have had a bad experience with OFX lately, When it all started everything was just great all my transfers went through without a problem until i tried checking up my OFX account online because i sent some funds to a family friend who was not around to check up to see weather the funds has reached his bank account so just when i decided to check my OFX account online i was asked to call them before i could gain access to my account which i did only for one of the workers there to talk to me like i was some criminal for using their service after using it for months with no problems until i got off the phone and sent them an email demanding and asking them about the last transfer i made and made it clear to them about sending my funds back to me if it hasn't gotten to the recipient that was when their manager sent me an email telling me the funds was sent back to them for no reason and i simply asked this guys to send back my funds to my bank account just the same way they debited it out of my account only for the manager to tell me to go to my bank and ask them to make a recall before i get my money , I went to the bank and my bank manager had no idea of what a recall is even though the OFX manager seems to be the only nice person at that department am starting to loose my patient all i want is my money back i have read a lot of cases like this why would you stress people before sending back their funds to them ? You guys better make a ACH wire transfer to my account of the exact funds you debited out of my account i am not interested in dealing with you again all i want is my funds or i will sue you , I made a that transfer on 11th July till now am unable to get my money back since the transfer to the recipient bank was not successful and you confirmed to me that you have my money with you please kindly send back my money into my bank account or i will sue your company i won't wait much longer again . I won't advice or recommend any one to use OFX when i believe there are better money transfer companies out there who would not keep their customers funds for any reason.

No answers

Sharman

Sharmanasked

Hi, my OFX account is in Australia but I am working in France now for a short time. I have just entered a new recipient to my account because I want to exchange some AU$ from my home bank in OZ into euros and deposit it to the new recipients account. However, the new addition is not showing up on my list of recipients so I cannot complete the transaction. My new recipient is a company in Germany from whom I am purchasing a car - if that makes any difference. Any ideas?

1 answer
OFX
OFXOFX

Hi Sharman,

Would you be able to please send us an email at customer.service@ofx.com or give us a call at +44 207 614 4194, and we will have a look at your account? Alternatively, you could also send us a private message on either Facebook or Twitter, and our customer service team will assist you with this query.

Best regards,
The OFX team


dcad

dcadasked

I would like to transfer money from Japan to Canada. Does OFX offer a Japanese domestic bank account, so that I can fund the transaction with a domestic transfer? Thanks.

1 answer
OFX
OFXOFX

Hi dcad,

OFX holds a bank account based in the Japanese Yen but it is not a domestic Japanese account. It is held offshore.

Kind regards

The OFX Team


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