OFX

Quick. Transparent. Even when I made a mistake and incurred a fee for small transaction they reversed it without charge. I have transferred across multiple countries and currencies without a hitch. Well done and keep it up

I have used OFX for a personal account for 4+ years without one problem 5star service. I opened a business account and every transfer has been delayed or nor sent on time. eg Money received Friday. Monday 8:30pm the funds have not been transferred. Reason: "we do not transfer everyday to India". "If you have a problem, you have to speak to your account manager." Staff in UK who support after hours are not interested to help and can not access the account and give an intelligent answer.

I'm a NZ citizen living in Australia now for the past 8 years. I had recently inherited money that i needed to transfer from my Kiwibank account over to my Australian ANZ bank account. It was a large sum, about $75k NZ and when doing my research with all the different and various international transfer companies I was alittle bit worried because more often than not, the negative reviews are just as common as positive reviews.

By not going with my own bank, I did save money that was worth the risk. As long as you understand and research the ...

I had to call up and chase my money 3 times as the time to receive funds and transfer to my account was slower than expected. However when I spoke to customer support team they were great and prioritised my transfer to be processed, at that point it was quickly transferred to my account. Just be aware an international money transfer to be accepted by them will take up to 5/6 working days!

I tried to access my account which I didn't use for long time and I received an Email asking me to contact customer service before I regain access. When I called them, I've been told that my account is blocked and can't be reactivated due to compliance issue without any further explanation. The lady was so rude and told me I can't give you the reason behind closing your account and you should find another service provider to send me abroad!

Not recommended at all.

I called a couple different times on a Saturday to obtain a quote for a $50,000 transfer. Both times they said that they go by the closing rate on Friday. Well, on Friday at 5:00pm the pure exchange rate for CAD to AUD was 1.0767. The rate I was offered 1.0509. That is an absolutely terrible rate, if you're going by Friday's close-of-business rate! I have been using these guys for years, but won't be using them going forward. What a joke.

not a good service, delayed my payment, poor customer support. didn't compensate me on deducted amount. I am not going to recommend OFX for any transfers overseas. I am not satisfied with them

I have made 4 transfers and every damn time there was a delay. With last one, it took whooping 2 weeks and 3 days and that transfer for was for a COVID patient. You can imagine how hard this would have been to tolerate.

I confirmed the relation to the recipient right away but yet the transfer was delayed by over 2 weeks just because the agent simply ignored it.

I raised a complaint and had to follow up over 5 times and then they said we can't offer anything as a compensation.

There are A LOT of discrepancies in their own communication which makes one confuse as to why I am even dealing with these IDIOTS.

They said they put me on a better margin rate which simply rubbish as everyone else was getting the same rates as I did.

I regularly transfer funds from the UK to OZ and check for the best deals before committing. I recently committed to a deal at 3pm on Friday, not expecting the funds to be available until the following week. I was amazed to see the funds in my Oz bank account 4 hours later. And, the deal was the best was a decent margin. Well done OFX.

Have been dealing with OFX for a few months.this time they didn’t transfer to recipient.why? Had to call them.doing a review of account.asked many questions.a [Name Removed] in customer service tried to be helpful but review department would not give him information.still waiting.a company all spin and no performance when you need it.shop elsewhere

Sharing a dismal and disappointing experience with this company. I would rather use Remitly and Western Union.
Was transferring money to India, there was an issue with my receiving bank, transfer was rejected - so far so good.
And then the ordeal started - OZ FX has no idea where my money is now, I have fixed the issue with my receiving Bank and advised OZFX to re-do the transfer. OZFX states - everyday for the last 6 days - that it has advised its bank to apply the transfer and can not do anything else. They do not care, and use the the term "...

We collected funds from garage sales, personal donations and Go Fundme to assist a branch of Indonesian Red Cross to work with Covid relief. OFX wanted details, charity number etc Understood need for that. No real help in specifying details. Provided adequate information, but refused service for no reason, other than internal policy that they refused to explain. Refused to delete personal information. Do not use this company if you want good service.

Booked a transfer of funds from an Australian account to a Swiss account. Got confirmation, details of an account to send the funds and the amount was duely transferred to the OFX bank account with the reference as requested. OFX then came back and wanted additional details. Firstly, it was a copy of my driver's licence and the last 3 months of my bank statements. This bothered me and initially I didn't want to provide my statements so I said return the money. They then wanted a copy of the transfer receipt with specific details which is not pr...

Very bad experience with them.
Got a phone call with support.
Very rude, sighing when I explain my problem. No interest whatsoever in solving my problem.

Chronology:
I open a global currency account with OFX.
and then I use the service to trasnfer my USD to the global currency account

Apparently, you can't transfer your money from OFX to their Global Currency Account.
...

A number of staff sent me conflicting information then proceeded to gaslight me be requesting more and more I fit stiin that they already possessed. When I asked for a refund they now want proof it was paid and what account it went in and out of (they are still holding the funds in their account which they acknowledged) and they were the ones that offered the refund in the first place because after 22 transfers it all of a sudden didn’t suit them that the bank account is trsnsfered from 22 times was not allowable any more