A number of staff sent me conflicting information then proceeded to gaslight me be requesting more and more I fit stiin that they already possessed. When I asked for a refund they now want proof it was paid and what account it went in and out of (they are still holding the funds in their account which they acknowledged) and they were the ones that offered the refund in the first place because after 22 transfers it all of a sudden didn’t suit them that the bank account is trsnsfered from 22 times was not allowable any more

We have made 4 large transfers from Canada to Australia during our move. The process has been hassle free and fast. We have had nothing but professionalism from customer service.

I have been a customer for 10 years. Transfer thousands of dollars between my accounts. The last transfer my customer number was out by 1 digital. Provided proof of transfer and they are refusing to return funds. Basically they have stolen my funds. DONT USE THIS COMPANY

This company merged from OzForex which we have used 10 years. The service was good. However, the current one which called OFX is not as good as before. Often we have got a deal and pay the fund immediately to OFX. The fund will sit in their account for a few days before being remitted. Terrible!

Worst experience I've had sending non trivial amounts of money.
Do not trust these jokers with your money, they sat there for a week with 40,000 of my money just in limbo due to a compliance team error where I 'slipped through the cracks'.

Unacceptable to be in this position with no updates or notices as to why this transfer was stalled, never mind the fact people may be waiting for this money. Totally unprofessional and their customer support team just shrugged this off as small issue. It may be small to them but 40k is a lot of money to me.

Worse FX service I’ve ever received. 6 weeks on and off the phone with them after my TX was cancelled by them.

30 emails and 10 phone calls just to get me 10K back. No one took any responsibility and was just pushed from person to person.

Stay away!

Made a transfer to India on a Monday and received a confirmation email that the funds had been paid on Tuesday. Money hasn't arrived up until even the next tuesday. Its been a week and the money transfer is for emergency medical expense overseas. Calling them is the most frustrating experience. No one has a clue about what's the status of the money is! Each time it's a different customer service person, who would give a different date on when they had made the payment. Its a big smoke screen and nothing is transparent. Pray to god that I will get my money at some stage!!

I told them that I was confused with the way their website works and that I was looking at other companies like TransferWise and they straight up told me You are better off using transfer wise. And then hang up on me. Worst experience with customer service Ive ever had

Preempted an international transfer for ongoing business expenses, didn't setup the account in time even though they had over 4 weeks to arrange and missed the deadline to make the transfer.

I have NEVER received worse service from any company EVER! It is hard to fathom why service centre staff would go our of their way to try NOT help instead of being helpful if you giving them business.
I was about to do my 3rd transaction with them when I was spoken to again in a way that is not acceptable EVER.

OFX seriously? Have you not heard that in these days customer service is the only thing that sets you apart from your competition?

I just called another Forex company and you can not compare. I don't even know why I bothered after the first bad mannered staff member.

Have used this guys for over 12 months now, monthly. Large and small amounts. Money arrives quickly, great comparable rates, respond quickly to queries, and no fuss. Took a while to meet all the regulations at set up but I understood that is due to the money laundering rules they must abide by. Highly recommend.

Tried sending just $600 AUD to a friend in Thailand so that they could book some accommodation and transport for me for an upcoming holiday. All fairly unstructured with no firm plans - didn't want to be tied down to any particular schedule. OFX took my money held it for two days then rang me demanding an invoice to support the transfer otherwise they wouldn't process. Obviously cannot provide an invoice so now I have to spend time collecting all the screen shots for the transfer in an attempt to get my money back from these idiots.