Oh Clocks are an amazing online retailer. Unfortunately, my initial delivery arrived with the wrong product inside. Oh Clocks quickly sent out the correct product and refunded my payment for express shipping. Extremely friendly, professional and efficient customer service. Would happily use them again for my next clock purchase. Show details · 1
Excellent customer service, quick delivery, and very happy with the product. Thank you for your attention and support when we had to return the product because it was damaged during shipping. We were kept up to date and were happy to wait for the replacement, which arrived very promptly. Show reply
Our clock was gaining time and driving us insane. Within 2 days of contacting Oh Clocks they had sent a new one out to us. Very happy with the friendly staff and efficient manner of their service. Show details · 1
Reviews with attachments
Bad Quality and clock stopped working in 14 months – bought this clock and minute hand stopped working. After mutliple follow ups and all the suggestion made by the company - they concluded that clock is out of warranty. Hence they can only offer 15% discount on next purchase. Hence I have lost $170 within 14 months. As the warranty ran over in 1 year. Absoloute rip off and waste of time. Show details
Always delighted with the service that Oh Clocks delivers! – This would be my fourth clock purchased through Oh Clocks and I am never disappointed with either their after sales service or the quality and range of beautiful clocks! I enjoy reading the other customers' reviews and their photos that show the clock in a natural environment. I enjoy the occasional bonus discount and also the special "twofer"… Read more · 1
deals. My recent purchase was delivered spectacularly by Allied express. Possibly the best delivery ever. All the way to WA inspite of terrible weather, within less than ten days. This particular clock, the Kensington, copper, 80cm clock, is just STUNNING and is appropriate for both the ultra modern home or for the more contemporary, ecclectic, interior. Very pleased! I highly recommend Oh Clocks for all of your timepieces :-)
Purchase from Oh Clocks – I’m happy with the product. It’s a beautiful wall clock and looks great in my dining room. Complements the decor. Great customer and courier service. Show details · 1
I recently purchased a clock that was notwhat I was after. After good communication with oh clocks I have returned the clock and have received a full refund. Show details · 1
Oh clocks are good sellers...They have a large range of quality clocks at competitive prices,and they were very quick at responding to all my questions....postage was pretty quick too....would recommend.... Show details · 1
Edit to original post: the owner of the business has reached out and resolved the issue I have detailed below. I am glad he did and showed he cares for both doing the right thing and looking at good customer service (which to me is often worth more than the item itself). I am leaving the review as 4 star as he cared to rectify the situation… Read more · 1
quickly and was very responsive.
I did buy an outdoor thermometer, which was perfectly fine.
Original post (one star): I was looking forward to it however the display is hard to read regardless if during day or night or with/without backlight. During day: hard to see the time, even when the backlight turned on and you sit up not looking straight but from above to it you cannot read anything (like if it is standing on a sideboard). In the evening when room light switched on: The display reflects too heavily like a mirror. Turning on the backlight is not making it any better. Very regretful purchase. You dont see how bad the display is until you take the clear protective film off the screen , which has a display printed onto it, covering the issues. This customer service here does not take responsibility in taking it back since to me their advertisement is inaccurate. Also they blame the description on the manufacturer. You cannot leave reviews on their website, nor do you get an email to do so.
Absolutely delighted with my gorgeous clock which compliments my kitchen. The customer service & updated shipping information was excellent and the product arrived perfectly packaged. Show details · 1
Latest follow-ups
The minute hand on my first clock purchase kept sticking at the same point. Contacted oh clocks quickly arranged for a replacement at no cost to me. New clock works perfectly. Show details · 1
Follow-up · - in appearance no but it is still working - no idea - seamless. No problems.
I purchased a pedometer which arrived faulty. It was rattling and counting simply by picking it up and putting it on, even before I’d taken a single step. I set it on calorie counting and the display screen showed 195 calorie count when I’d taken… Read more
only 10 steps. 20 minutes later, the display screen showed 31! Something had clearly come loose in it for it to rattle so loudly and count erratically. I made a video and sent it to their customer support. They were quick to dismiss me and sent a ridiculous response telling me that I had set my pedometer on calorie counting instead of kms with a complete talking down to by providing a detailed explanation on how to use a very basic pedometer. In my email, I had written that the pedometer was not properly counting “steps” but the video I’d made showed that the pedometer was set to calorie counting. However, given that I was trying to prove that the counter was faulty, it would be obvious that I’d also meant that it was also incorrectly counting whatever it was set to read whether calorie/kms/miles. The fact that I had set it on calorie counting when I made the video was irrelevant. They had not addressed the issue of erratic counting. Clearly they had not bothered to read my email to understand the issue and therefore had tried to trouble shoot the problem just by watching my video. Hence did so without context. Assumptions were made that I was a simpleton who needed talking down to. It took me writing an angry, bad review to be taken seriously. I was then given a full refund and am not required to return the item which only proves their lack of confidence in it. I believe in supporting small businesses but this experience has made me realise that when it comes to electronic items, I will need to shop at a brick and mortar store where I would be able to take the product back into store if there was an issue with it. I am giving them two stars because of the humility shown by the owner in offering an apology and recognising the mistake they’d made in not properly addressing the problem.
Follow-up · I did write a follow up. It was at the bottom of the original review. I mentioned that the owner offered an apology and a full refund and did not require the product to be returned. However, it seemed back handed as they publicly remarked on their response that they could not definitively say that the product was faulty. The fact that they did not… Read more
Hi Eugenie, Thank you for your feedback. We’re sorry… Read more
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sincere thanks on your customer service culture. From my first contact regarding a warranty issue to the solution options offered , the response was first class. Never once was there a push back, only a willingness to help. Our replacement clock is spectacular and you have a very happy customer. Show details · 1
Follow-up · How did the clock break? The clock started loosing time. What solution did you choose? As the clock we had was discontinued I was given the option to either replace with another similar clock or I could replace the mechanism. Loving the clock I had I opted for a replacement mechanism. At first, I was send some replacement motors along with an… Read more
Positive reviews
If it’s a clock you are wanting, the very best place to go is to OH CLOCKS COMPANY ..for amazing variety of beautiful and unusual clocks you could ever find! Apart from the clocks. Their service and helpfulness if there should be a problem in any way … is nothing short of amazing! I first bought a clock from them 10 years ago and then again… Read more · 3
recently with two purchases for loved ones. I love Clocks and this is the only place I’d ever consider buying one. 1. for their great clocks and 2. For the very best of service and helpfulness one could ever get.
had a problem setting one of the clocks I brought, but thanks to multiple exchanges from a lovely lady on the help chat line, the problem was resolved, so very kind, patient and helpful, went to so much trouble for me, which I appreciate so much. Thank you Del Show details · 1
Thanks to the courier company, my product got lost. But oh clocks staff were super helpful in the process of trying to deal with the courier company and sorted out a replacement order. Show details · 1
Negative reviews
Leni Retro Alarm. Do not purchase. Luminous hands do not glow for very long at night. Just typical Chinese rubbish. My bad for purchasing on line and trusting a company that should be trustworthy. Clock wil be binned after one night. I feel cheated.
Hi Libby, I’m sorry to hear the Leni Retro Alarm Clock… Read more (+2 replies)
Great Clocks-Abysmal Delivery Partner – Clocks are good, clean style and large print etc. If you have more time look around the internet for a discount, they will not give you a discount first up. Have purchased in the past and expect 3-6 years from the clocks. They tend to fail when you change the time to account for Daylight Saving (buttons stick and clock is rendered useless). … Read more
Delivery is abysmal. Delivery Company emails, "delivery today" (Friday) then delivers on Saturday when no one is at work. Fill out the reschedule for delivery and it has no comments or delivery instructions ie. deliver between 6.30am and 5pm. People bang on about Aust Post - they are 10/10 in comparison to oh Clocks delivery partner Aramex. Anyway, still waiting on the clock delivery. Cant g'tee Wednesday - will see how they go.
Thank you for sharing your feedback! We’re so glad you… Read more
Clock died just outside of 1 year warranty period – I bought a Howard miller clock after going through a few cheaper clocks which did not perform well. After just over year it started losing time and I got in contact with customer service and they advised as it was outside warranty period that they would not offer replacement. I felt this was within a reasonable timeframe to still honour the… Read more
warranty as a customer, but they don’t seem to care.
Beware of the quality of their products as they seem to die just outside of the advised warranty.
Hi Adam, We're sorry to hear that the clock started… Read more
Recent reviews
I purchased a clock from the company Oh clocks Unfortunately there was an issue with it.I emailed them and they decided to send me a new one.Very quick with their responses and a pleasure to talk with. Show details · 1
There was a wide collection to choose from. Ordering was simple and the product as described. Unfortunately, despite fast delivery, I found that the item was damaged in transit. It was cheerfully replaced with an identical clock, free of any extra payments. Very happy customer. Show details · 1
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Clock is day/date but does not change day and date till 6.15am. I emailed them and their idea of customer service was to tell me to video the clock!! They sent me a replacement clock and went through the settings with me on the phone. Make sure that you set the time twice -on both the clock face and in the digital display-it's not just 12hr or 24hr. Show details · 2
I have had very good experience with Oh Clocks. I have purchased 5 clocks from them over a few years. They have great products and most importantly their customer service staff is responsive and super helpful in case if you face any issues with any of their clocks. Highly recommended Show reply
The clock I got for my tv games music room looks very good and plus stands out as well and looks very very good Tells time day date month year temperature humidity and plus 12 hour time and 24 hour time as well which is very good It reads the room temperature which is very good as well Definitely will be shopping more at oh clocks for digital and clocks for my house Show details · 1
The clock is very good and plus stands out and looks very good in the kitchen dining area and very easy to read and plus has date month day year 12 hour and 24 hour as well plus has room temperature and humidity readings as well which is very good My parents love the clock a lot and they were very happy when they got the new clock for the kitchen dining are Definitely will be shopping more at oh clocks for clocks or digital clocks for the house Show details · 1
I have purchased about 8 clocks over the years and customer service is always excellent. Easy to find what I am looking for and any questions about how to set clocks or follow up queries are always answered promptly and with easy instructions. This review was prompted by my losing instruction leaflet for a clock I purchased several years ago and… Read more · 1
within a short time after my request I was supplied with a copy of the instructions so I could reset my clock. Excellent customer service is hard to come by these days and although there are many places that sell clocks both online and in stores I would never shop anywhere else.
recently purchased the Jadco Mack Digital Flip Calendar Wall & Desk Clock for my elderly mum who has dementia, and I can honestly say it’s been one of the most helpful and thoughtful additions to her space. One of the biggest daily challenges we faced was her confusion around the date and time. This clock has completely changed that. Its large,… Read more · 1
bold display is incredibly easy to read, even from across the room. The clear separation of day, date, and time gives her the reassurance and orientation she needs, without any overwhelming technology or tiny buttons to deal with.
We’ve mounted it on the wall where she can easily see it, and it’s made such a positive difference to her daily routine. The flip mechanism is simple, reliable, and easy to set.
It’s not just a clock—it’s peace of mind, for her and for us.
I highly recommend this for anyone caring for someone with memory issues, or simply looking for a clear, easy-to-read calendar clock.
Despite the courier not leaving the package at the door and there being a delay in finally receiving our clock, Oh Clock were incredibly responsive and respectful. The clock is super cool too! Show details · 1
Outstanding customer service from Oh Clocks. Rang them to advise the clock I had purchased from them had stopped working. I bought it more than 12months ago but only started using it in October. They didn't hesitate to send me a replacement and I didn't have to send back the faulty clock. Very happy with their service and based on my experience would highly recommend them. Show reply
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Hi Karuna, I'm just reviewing this case and… Read more