Olight

I have bought a fair number of Olight products and accumulated loyalty points. Unfortunately these points have become almost useless as Olight withdraws items worth aiming to get for my rewards points and instead only offers items that are not even torches. Also the spin the wheel for a prize is so fixed with the outcome of the spin invariably set… Read more

at 50 coins. No ethics in thei company and there are definately torches by other companies that outperform and cost less than Olight products

Dodgy dodgy site, get the run around false logins, discount codes dont work, no customer service no contact. Product ok on the surface but geez id hate to try and return it. I’m now very very concerned noting my product is a dive light i cant get them to assist me buy god help me 40m down with their torch seriously concerning. Show details

1 star is generous.....Brought item 6 days ago item still not sent asked olight Sydney for refund but ain't willing to refund me ,backorder company, but they don't tell the customer there intentions ,once olight had phone contact for transparency now have removed there phone number from the internet ,why is that ? Won't be back oilght last time ,I only trust EBAY THESE DAYS NOT WEBSITES NO ACCOUNTABILITY

Initially I received a faulty one, I advised them with photo evidence and they promptly provided a new one which works fantastically. This little torch is awesome for work. Show details

I bought an Array 2 and enjoyed how well it worked. However, after about a year it started playing up. I contacted Olight and sent them a photo of it serial number and a description of what was going wrong. One week later a brand new one turns up at home. Great warranty and service. Will buy more of their products as needs arise.

Decent I guess – Products are decent, but pricing is a little high. The "loyalty" rewards also expire way too quickly. Unlocking any kind of discount and having it last maybe 30 days isn't enough. People aren't buying $100-400 torches monthly

No more olight for me – Not happy with olight over rated and not worth what they charge brought many olights 1 being R50 seeker battery died very quickly olight told me sorry those batteries we discontinued really what a rort so r50 seeker now paper weight, well done olight headlamps ain't the best the head bands on all headlamps after 5months stuffed elastic terrible… Read more

cheap worse quality head bans I don't buy any products from olight I found the best quality headbands 4 years on still perfect ACEBEAM my new company 5 star quality olight needs to lift there game

Great disapointment – at first i bought a torch with a beautiful bright color that i really liked but within days the color started changing to a horrible dark brown color and none of the controls worked the way the instructions said so i rang the company and spoke to the most rude and condescending male i have ever had the misfortune to speak to , he told me i was and… Read more

idiot to think that the color i was shown on their website would remain the same even when the was no mention of the fact there was no clear coat over the metal torch to protect the finish. also the torch will not charge properly it has been junk since i first got it , after ringing the company multiple times i keep getting the same rude arrogant person i have ever had the misfortune of dealing with, i have torches that i bought from china that are 100/% better than this garbage and they still work perfectly and at a quarter of the price, my advice is do NOT buy this over priced rubbish.

Overpriced and disappointing performance – After seeing O lights on a YouTube channel I watch I recently bought an O light Warrior X4 bundled with a small keyring torch ($151.89). I also have a very similar eBay purchased torch ($16) which produces a similarly strong beam. The O light heats up dangerously within 1 minute and must be switched to a lower setting which is not what I need as I… Read more

often use it for squid fishing and need to spotlight squid. The eBay special throws its strong beam to ID squid and fish for over an hour without getting hot or running out of battery. The O light gets too hot to hold almost immediately. The O light recently got stuck in the “on” and “high beam” position and I had to unscrew the end cap to get it to turn off before it melted. Now when I’m going fishing I leave the O light at home and take the $16 eBay special. Also, I paid extra for express shipping and it still took nearly two weeks to get to me. Another package of boat parts I ordered and paid express arrived the next day. Emails asking why it was taking so long (didn’t leave their facility for six days after purchase) just blamed Aus Post. (Aus Post can get 28kg of boat parts to me in less than 24 hours from Sydney, why can’t I get a little flashlight in less than 2 weeks?). Anyone want to buy a faulty O light?

Strange approach to customer service – Made the mistake of setting up an account and putting a couple of items in the Cart. After reading the poor online reviews I decided to do more research and didn't buy at that point. I then started receiving reminder emails. I responded to Olight, politely asking to be removed from their distribution list. Received a response from 'Nathan' saying… Read more

that this is a reminder not a marketing email so I cannot be unsubscribed. I therefore asked them to 'please stop sending emails' - which prompted a response telling me these are automated and they are not CHOOSING (which he decided to add in bold) to send them to me and 'as per my last email they can't be opted out'.

No apology, just a snippy response and clearly blaming me for Olight choosing to send me reminder emails - that I never signed up for ! And no offer to resolve it. Nathan - if Customer Service really is your job, I strongly recommend you find a new job. Absolutely lost our custom - we're now off to buy three Petzl torches.

Overpriced and chargers/batteries will fail – I really wanted to like O-Light but I should have learned my lesson the first time. After less than a month of use my Arkfield Pro just stopped charging. Bear in mind this model of Arkfield Pro doesn't have any means to charge it beyond the ring charger that is provided. Whenever I put it on charge the light will turn red then after a few… Read more

seconds it turns green like its fully charged. Except its flat.

Its my own fault for buying another Olight product. I had a baton pro that I ordered in 2022 and it did exactly the same thing after a few months of use (just stopped charging). I tried to run the returns/refund obstacle course (there was a recall on this model at the time) and had a nameless person curtly inform me that I would need to post it back and they would let me know where to from here.

I followed their instructions to the letter and have heard nothing - I started this process in May 2023. I thought maybe I had just one bad experience/product but no; another torch and another expensive paperweight :(.

Worst company in AU – Don't buy Don't buy Products not like you think and if you want to return or refund they charge you for postage back and RESTOCKING ridiculous I get 2500 lum max it's like 1000 lum and heating, same thing in other site half price In one word it's crap company

Useless warranty – Great torch until it managed to melt the crappy lense well within a year of owning and the “lifetime warranty” became toilet paper emails from the warranty team were blunt and had absolutely 0 interest in fixing there crappy product, I’ve spent well over $1000 on olight products from over the last few years and recommended them to plenty of people but won’t spend another cent with them now Show details

Torch is good cable is temporary – They have a proprietary cable that fails early on. I had my first fail in 4 months and the second just over a year so out of warranty time so 0 customer support I recommend purchasing any other similar torch with a typical USB C or similar input Show details

Good torch but many frustating issues makes it not worth it – Solid build and good performance but heats up a lot, switches off at random, but most irritating feature is the back is magnetic (where charger connects to) and if you pick up ANYTHING it shorts the terminals and drains the battery...... Show details

After sales service and communication – I've been using Olight for years in very different environments and they've been awesome. The one time my torch failed, Olight's after sales service was brilliant. Highly recommend. Show details

Worst product ever purchased – Purchased top of range olight not 3 yrs old and won't charge been kept in box whole time when not being used. Tried a number of times to get in touch with olight to no avail. Left phone messages. Most numbers you can ring are not in use. Would be a zero if I could.

Good service – Good service, quick shipping and delivery even during the sale.

Fantastic Torches – I previously used Led Lenser & Wolf Eye torches. About 9 months ago a work colleague put me onto Olight torches. My daughter & I have a Warrior 3S each. They are the best torches. I use mine for work everyday & we also use them on our small farm. The light throw and brightness is ideal for checking stock at night. The service from Olight was great & the range is very comprehensive. We show everyone our torches. We are saving up for another one. Show details

Not the best quality products - terrible aftersales service. Avoid at all costs – I purchased a $90 O-pen (pen/LED) along with another compact torch. Was impressed with the light they threw when i first used them. After about 2 months i dropped the O-pen about 1.2m to the ground and the ink insert burst. I went to replace the insert with the spare that came with it, and the pen no longer works. I cant use the pen function or… Read more

the light function. I filled out a warranty form, hoping to get a replacement sent out. I was told i would have to send the pen back to them at my own cost and wait upto 6 weeks for a replacement - if they deemed worthy. After i said id rather a refund because i dont want faulty products and was not happy about waiting 6 weeks they offered a prepaid reply stamp - why was this not offered to begin with? They then sent another stock email about the prepaid reply mail which stated replacement not refund, so I clarified that i wanted a refund as previously discussed and the employee told me that 'no one is out to get me.' I just want straight answers not contradicting template emails followed by a smart comment.

I have always used LEDLENSER in my business (wind industry) theyre great tough products and their aftersales service is on point. Cannot say the same for O-light. Avoid them and use LEDLENSER instead. [Name Removed] from O-light; you should consider a new line of work. You are not cut out for a customer service role.

Great torches – I have worked in the security industry for over 25 years. In that time I've seen the technology in torches improve over the years. Olight is a very powerful tool in any industry that requires a reliable light source. I have purchased olight torches for all of my family and recommend them to my work colleagues. Olight torches are a quality product.… Read more

I have never had a problem with the product. I have read that people who have had issues with them, Olight are quick to either replace them or repair them as part of their service. If you want reliability and a quality light source Olight should be your first choice.

AWESOME! – Amazing backup service and a great product. I would definitely buy again from them and would recommend them. Show details

Bad Bad Bad – Well over priced for the item I purchased, very poor quality produced. Bad service, wouldn't recommend at all. You'll find better quality on eBay

Excellent Customer Service – Purchased a Seeker 3 Pro about 9 months ago. Unlock function never worked properly however rest of it was great. Quality product and does what they claim. Tired of having to undo the cap to get it to work and emailed Olight. Responded next day and asked for a video of the fault. Received replacement 3 days later. Stand behind their products. Have purchased multiple items in last 2 years with no other issues - including things being out of stock. Show details

Olight Australia – ~ The single ⭐️ is for the well advertised & reviewed range of great products. ~ Viewed great reviews from John Cadogan at Auto Expert and excitingly ordered the advertised products (could have been great products as advertised & reviewed, if we received them at all) ~ My assistant ordered and paid for two products. ~ 25 days later, still… Read more

haven’t received the package within Sydney Metro area. (Patience is a Virtue!)

~ Raised an investigation query with AusPost for delayed parcel.

~ Contacted OLight Australia Customer Service member Felice (nice lady, very understanding). We were told that AusPost is having delay issues. Felice asked us to contact [Name Removed], (we presumed to be Sales Mgr) to resolve the issue.

~ Contacted [Name Removed] to resolve the order delay issue either by reposting the order or refunding the money paid.

~ [Name Removed] sits (defensively) on his high horse, with a “NOT MY FAULT”, “DON’T CARE”, “TAKE IT or LEAVE IT” attitude, doesn’t bother to understand the Customer issue at hand; denouncing the Customer request for issue resolution - “to Repost the order items which are declared lost by AusPost”.

~ Requested our issue to be escalated to higher management. [Name Removed] mentioned, “unfortunately he is the escalation point(Business Owner)”. (God save us all)

~ [Name Removed] mentions his system doesn’t cater to repost the order WHAT THE FISH?. So a refund will be processed instead of resending the order. That’s the end of it! Have a great week! What a waste of time, effort & patience dealing with Olight & following up for great products that never arrived?

~ Deplorable Customer Service & attitude from Olight Australia and [Name Removed], it’s business owner

~ Extremely disappointed dealing with Olight Australia; albeit great advertised & reviewed products. ~ Not recommended❌

Hugely overpriced and overrated – This is just an LED flashlight/torch. The technology has been around now for more than a decade and this thing is no brighter than LED torches you can find on ebay for $12. Overpriced. Don't waste your money. Show details

Can't fault them – Was given a seeker 2 as a gift a couple of years ago. It stopped working, so I contacted the guys in Sydney. They told me to send it to them, less than two weeks later I have a replacement in my hands. It's a pity other companies don't have this sort of customer service! As for the torch? Very nice, does exactly what I want/need and is probably one of the best on the market. Show details

Fraudulent online store – The brand Olight uses gimmicks and deceptive practices. For example, they had a "charity" torch for sale, except you could NOT actually buy it. There was a four day wait with a count down timer when I first saw it, after they had spam emailed me. Then a day before the time was to end, the product became "all sold out" or "out of stock", some… Read more

such nonsense. So the charity gets nothing, as the torch cannot be purchased, and Olight make it like they are helping a charity.

Disgusting people behind Olight.

See attached image.

Olight is run by scammers.

Monthly sales are great,high run times,bright torchs – 2purges,both times get good discounts,shipping fast,both times free key ring torchs,login to Facebook & website to get head's up on sales Show details

Trust factors missing big time – Heard about a 'flash sale' on John Cardigans you tube channel so I had a look. On the sale page I did find a powerful torch called Marauder bundled with a head torch, both direct rechargeable for a high but we'll discounted price- but wouldn't you know it, 'sold out'. There is a not an uncommon tactic in retail where low volume teaser prices get… Read more

you to the site, only to find the item not available, but similar items shown at full price. Not surprised to find different colour same torch available at full price. Further research showed more questionable issues. The contact page has a phone number, but if you think you can talk to someone forget it. It is just a recorded message about emailing them. The claim about great prices buying at an online store? I wonder. Olight products are also available online at Harvey Norman and other places for the same price as 'buying direct' and I'm sure Harvey's and others make a healthy cut. Not encouraging signs and I haven't even bought anything. I wonder how these people would treat a warranty issue. Should I be concerned? You do wonder.