Oliveri Tapware Questions & Answers
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Hi i have a faucet that is loose how to i tighten it AS3716 hope there is an easy fix no room underneath
Hi just had my plumber install a new Oliveri VE590FCR-P mixer tap and the rubber seal that was supplied is too small and caused a leak. Plumber used one of his larger seals that worked but wondering if this is just a one off issue? Thanks
No get ride of it before it damages your kitchen...it a faulty product..
I have purchased Oliveti FT3EGN 3 Way Filter Tap. The hot & cold lever is too long & touches the wall, so no hot water. I have asked the company for a smaller lever eg same as the water filter lever. I have been told that there is nothing they can do. Extremely disappointed and annoyed.
The thin lever is loose and unable to be tightened .... is there a fix for this ?
Just installed ss2525 when pull out goose neck all good but soon as it's put back into place water comes out in cupboard. Seems like the noodle is loose can it be fixed or just replace??
Hi there I have a SS2525. That is leaking at the mixer handle how do I fix it.it was installed by plumber when new kitchen installed 4years ago thanks
Have just had 3 brand new Oliveri taps installed by Plumber beyond disappointed not one of them pulls out or retracts properly the laundry one I was accepting as it’s a smallish space with a lot going on with hoses for washing machine and dryer however the butlers and kitchen have no excuse. I noticed this problem in store and asked the staff at E&S he said oh it’s just because it’s not actually connected or installed it’s just for show!
The taps don’t pull out smoothly and do not retract at all you have to shove and shove it back up the tap and even that won’t retract it all so I’ve had to get under the sink and pull on the ball!! His bad is that having spent 1000$$ on Oliveri sinks and tapeware I will definitely be looking for a solution this is my brand new dream kitchen
Where can I source spare parts for having my SS2575 mixer tap fitted? I have contacted through the oliveri website maybe 2 weeks ago without a response, and I have also been to 2 trade plumbing stores and both have been helpful in trying to follow up details however have both claimed they haven't recieved a response from Oliveri.
Basically this mixer is brand new, and when we went to have it fitted we noticed the fixing nut (and the 2 small screws) along with the weight attachment were missing. The online retailer we purchased through has been good in response and has said they will refund the cost of replacement parts. But now I just need to find out how I can get hold of them.
Thank you, I'll try contact direct through these details. Have you had much luck coming to a decent resolution for any of your issues?
How do you remove / attach the hose from the nozzle on oliveri pull out goose neck tap. We have a large hole in the hose and have arranged for a new hose but can’t work out how to remove hose from nozzle. The hose is almost completely severed very close to nozzle and only hanging on by a few threads. Was hoping to replace myself but may need a plumber to do this?
My Mixer tap (ES580) has become very loose in its mounting in the sink. How can I tighten it again. It was only installed 3 years ago by a plumber when our kitchen was rebuilt
Hi. I have a new pull out goose neck Oliveri tap and the pull out hose will not stay up in the goose neck. Can you help?
Purchased VT0426B-ST-BL for new kitchen and the pull out part doesn't stay in. There is always a small, sometimes large gap between it and the main part. Is it supposed to lock in somehow?
Oliveri SS2525. Essente Needing to purchase a ‘hose weight’ for this tap, will any universal brand be okay, or do I need a certain weight or size for it to work properly?
Did you have any luck with a universal weight? I see Reece Plumbing list one for $5 online. I've been trying to chase a few parts missing from my brand new mixer (weight and lock nut) but cannot seem to get a response from Oliveri. Even the Plumbing stores are struggling to get any reply.
Have not installed the tap yet, still need to purchase the hose weight.
Anybody has a problem with the Oliveri tap lever getting too loose that it keeps falling out and how to fix it please?
Hi, we have a tap model ES580 which is leaking from the body. Can this be fixed? Are replacement seals available?
Hi, please contact Oliveri Customer Service with the information below and we will assist you:
P 61 8 8348 6444 E sales@oliveri.com.au
the product is uselss.
Must say, Oliveri were quite helpful. Even though we have no exact details of when the tap was purchased,(we purchased the house recently) they supplied us parts for only the cost of postage. Crazy thing is, just before the parts arrived the tap stopped leaking! Can't imagine what happened as it had been leaking quite badly for a considerable time. Anyway, not complaining, hope it doesn't start again, and if it does the parts should fix it.
How do I stop my vilo pull out mixer VTO426C from dripping please? Is there a washer?
Not sure where it is dripping from but they had to replace entire mixer and hose as it was the plastic part inside the mixer that would not tighten up and just dripped all the time. Contact your supplier if still under warranty
Hi, The plumber installed the tap and informed me to get in contact with Oliveri. When the tap outlet swivels from left to right it is very stiff and feels like it is grinding
Hi Deborah, Thanks for getting in touch. Can you please send a video or photos of the issue to our customer service team at sales@oliveri.com.au? They will work to solve the problem. Thanks, Ebony
Hi, I just had a new Oliveri Essentials Swivel Mixer installed, it looks great but it is leaking from the middle section - (can't seem to add a photo here). Should I return the tap to where I purchased it or get the plumber to come back? regards Anna
Hi Anna, I am sorry to hear you are having trouble with your tap. Can you please contact our customer service team directly at sales@oliveri.com.au and include a few photos as well as proof of purchase? This way our team will be able to work quickly to fix the problem. Thanks, Zara from Oliveri
How to keep the hose in place on the Vilo VT0426? It seems like it needs a connection to stop the hose falling down out of the tap. Is there a part missing?
Hi Lisa, When the tap was installed the plumber should have added a weight to the hose underneath the sink. The weight may need adjusting to help keep the pull out in place. It's easy to do yourself, all you need is a screwdriver to loosen the weight so you can move it up and down the tap hose. Once it is in the right place, tighten the weight again. Thanks, Zara from Oliveri
Thank you so much
we have a mixer tap with a pull out spray arm that has started to stick when trying to put it back into place. Ive requested a service call but thought it may be a simple fix that we can sort?
Hi Collette, If you look under your sink, you should see a hose with a weight on the end of it. This weight controls how the pullout moves back into place. Our first suggestion would be to check on this weight and see if it has come loose, or has even fallen off. You'll just need a simple screwdriver to fasten it back in place.
Let us know how you get on with this.
Best, Julia
It isn't anything to do with the weight. The rubber O ring on the head is binding inside of the tap.
Hi Collette, we have the same problem, we’re you able to fix this?
We called Oliveri and they sent a new rubber ring for it. Seemed to sort it, now sold the house so don’t know if it’s ok now
Thanks for getting back to me, appreciate it
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