Ollie's Place

So disappointed with this company. Bought grandsons suit over a month ago but has never left the suit bag it came in. My daughter in law went into store to exchange for larger size and was told no exchange needed to buy new one. There is a small tag that they normally place on suit which is not there. All tags and receipts were in tact but still refused to exchange. Will never shop here again !!!!! Show details

When you purchase an item and it is faulty you get a refund from any store. After assisting my daughter and son-in-law on a purchase for an outfit from Ollie’s place Parramatta and finding that my grandson had an allergic reaction to something in the fabric you would expect a refund. But the staff at Ollie’s place think they are medial experts… Read more

blaming my grandson and stating he has a skin condition which he doesn’t have, they were very very rude, racist, and didn’t have any respect for there customers or the children as long as they got the sale, [Name Removed] thinks she is a medical expert stating my grandson has a medical condition which he doesn’t have and what harm would it be to give a refund, but she insists on a credit note, honey if your clothing is faulty or the material is not right why would we want to swap it for something else in your shop. The experience of you and your staff is very questionable. Let’s see what higher up will think about your condescending attitudes towards people and children. BUYERS BEWARE A-LOT OF1 STAR REVIEWS STAY AWAY FROM OLLIES PLACE @ PARRAMATTA THE SAME COULD HAPPEN TO YOU

This store went above and beyond for me when I had some issues with an item from another store who refused to help me. Eastgardens Ollies Place thank you for your amazing service Tiani thank you for all your help if it wasn’t for you I would have never shopped at Ollies Place again. Show details

Shout out to Ollies Place Eastgardens. The sweetest woman helped me with buying baby clothes, I just had a baby and wasn’t really sure where to start she helped me using her own experiences to guide me through it. So to that incredible woman thank you so much for all you’ve done for me ❤️ I believe her name started with T I wish I remembered her… Read more

name but I never review places often but I needed to give a huge shout out to this store and that lady.

Fabulous shop – Joondalup Ollie's Place, just gorgeous. Beautiful displays, helpful and respectful staff, taking a personal interest in assisting. My kids love too. My first "go to" shop for new baby presents. Show details

If I could give this company a zero star I would. We recently purchased clothing from here and our son’s skin reacted to the material and when we went in for a refund they refused us. We even wrote to them and they still refused us. Their response was very rude and blamed our twelve month old son saying that they are the issue and that they must… Read more

have some medical condition. This a disgusting response should not be something expected from a kids clothing brand when there is obviously something wrong with the item itself as our kid does not react to Best and Less or any other brand for that matter.

In looking at other reviews there seem to be so many similar complaints. I am going to lodge a formal complaint and hope that other do the same. This is outright appalling especially for a children’s clothing store.

I had no choice but to go to the DFO - Ollie's Place as it was the only outlet that still had the outfit that I wanted to get my granddaughter. The customer service was DISGUSTING!!! The lady behind the counter never greeted anyone and she had her "resting wench face" on the entire time I was there. I spent $200 on 7 items for my beautiful… Read more

granddaughter as it was her birthday that day. If I didn't want just that one outfit, I wouldn't have bothered going to the DFO outlet to be honest. I don't know if she was a fellow kiwi if she is, she's an embarrassment to any culture from Aotearoa. If she doesn't enjoy the job - leave!!! I had to travel from Waikiki to get to DFO the closet outlets in Rockingham and Baldivis have closed down - for whatever reason I don't know and the Cockburn outlet didn't have the outfit that I wanted and suggested DFO. The customer service at the Rockingham outlet was always friendly hence the reason why I always shopped at this outlet. They need to get rid of the lady with the resting wench face if they want people shopping at this outlet. It didn't deserve the one but, I was feeling generous because I was able to get the one outfit that I wanted for my granddaughter.

Horrible horrible horrible!! The clothing is very outdated and horrible quality. Nothing lasts more than one wash. The employees don’t care what they sell you as long as they make money. The returns policy is a joke.

I think Ollie's place should review their return policy. I had to pay to return unwanted items not knowing that they will deduct shipping fee as well. I ended paying for my daughters dress more than it was worth. I spent $25 just on delivery and return fee. Will never shop online again.

No exchanges on Boxing day?! What a joke – Ollies Place will not do an exchange or refund on Boxing day because they're 'too busy'. Only one other person was in the store with two team members working who were generally tidying not assisting the other customer. I was still advised I was unable to do the size exchange today and would need to come back tomorrow. That service is disgraceful… Read more

and not customer focused at all. Now instead of an exchange I will be refunding the items and shopping elsewhere.

Dishonest and money hungry – I couldn’t be more disgusted in their customer service both in store and from head office. Frankly there just isn’t any. It’s all about getting your money even if that means omitting important information or lying straight to your face. I will never purchase from any Ollies Place store again and I have been sure to tell everyone I know (who i know… Read more

have gone on to tell people they know) about my experience, all who have said they now will also never shop their. I’d give 0 stars if it was an option

Very poor customer service – I’ve been trying to contact them about a faulty product for nearly a month. It started falling apart the first time my son wore it. I apparently can’t return it in store but want an answer from head office before I post it back so I don’t lose postage money AND the item. 3 emails and a Facebook message have all been ignored. We probably won’t shop… Read more

here again, definitely not online.

EDIT: They finally got back to me a few days after posting this and issued a refund. Edited to 3 stars as they have done the right thing, but it’s still a pain that it took so long and so many messages to get hold of them.

IMPOSSIBLE TO REFUND FAULTY PRODUCT – LOW SATISFACTION WITH QUALITY OF PRODUCT AND SERVICE. Bought a sleeping bag and within a week the seams started ripping. Went back to store to return item and spoke with the same sales representative who sold us item. She said cannot return “due to state of item” DESPITE WEBSITE SAYING YOU CAN RETURN FAULTY ITEMS. Ask to speak to manager, and was told manager not in come back another day. Won’t ever shop here again. Show details

Will never shop there again – Will never shop there again. Went to find a higher TOG winter sleeping bag, they only had max 2.5 and extremely limited range. Bag was overpriced. We bought it and within a few days stitching started to rip on the sleeve. Tried to return it, but could not as store manager was not around, which seems like a bit of an oversight on their part. They don’t seem to honour their website returns policy. Show details

Refused to refund faulty product – Pants didn't come with button, they refused refund and we had to accept store credit. AVOID UPDATE: The Modbury location is still mistreating customers, but other locations are pretty good and will help fix up issues they cause Show details

It’s like they’re trying to design the ugliest clothes possible – If they don’t get with trends soon, they’ll go out of business. Surely the only people shopping there are grandmas. Modern day parents don’t want to spend $20 on hideous clothing! Most things for boys have dinos on them - I saw multiple shirts and overals that would have been nice if left without the dino decal (eg just a striped shirt).

TERRIBLE! – I took my two children into the Erina store to look for outfits for an upcoming wedding. The woman running the store was incredibly condescending, aggressive in her sales technique & insulting to my daughter. My very sweet, kind and thoughtful 10 year old daughter loved the look of all the beautiful dresses, but (despite being a size 10 everywhere… Read more

else) couldn’t fit into any of them - not even the size 12s. Ordinarily if I buy her a size 12 anywhere else, it’s because I know it will last for a year and is swimming on her. The sizes are insulting. Not quite as awfully insulting as the older woman who served us yesterday tho. I ended up buying a suit for my son and once I’d paid the old lady turned to my daughter & said ‘hopefully mum might be able to find you SOMETHING somewhere else’ Her tone was disgraceful. DONT TAKE YOUR IMPRESSIONABLE KIDS TO THIS STORE. Since dealing with this sales person, my daughter has been so self conscious; asking to go on a diet & telling me that she knows ‘she’s fat, cos that lady basically said it to my face’ SHES 10! Thanks but no thanks. That woman waited until I’d paid for my sons suit before she busted out the nastiness to my daughter. I cannot even describe how angry I am at that woman for shaming my 10 year old child. I will be placing a complaint against her ASAP. This crap is so unbelievably inappropriate & only feeds into young girls poor esteem issues & eating disorders! Boo!! Seven hundred million THUMBS DOWN!

Your new Go To!!! – Visited the new store in Albury. First time Ollie's Place customer. Store was well laid out and easy to find styles, sizes, etc. Staff were busy with other customers and still acknowledged me on entry... well done! The clothes tick all the boxes- - Quality - Style - Cuteness overload - Great price Picked up a number of items at Kmart prices!!! Will be coming back again and again. Highly recommend. Show details

Racist Staff – The staff is looking at customers, particularly of colour, as if they are shoplifters. Even explicitly states that out loud. We went to the Waverley Garden store on a Saturday. I normally take a long time to decide on things and while I did that my eldest son got a bit unsettled. So my husband took him out of the store to calm him down. But I… Read more

heard the cashier lady was saying that “oh it makes me anxious when I see people walking out of the store when I’m talking to someone“ to a bunch of people that she had around the cashier. Everyone started looking at my husband when he walked back in with our calmed son. This was the first offensive behaviour from her. Next, she came and stood right by me and was looking at what I was doing. I explicitly asked her “are you imply that we were going to steal these?” for which she came up with a load of excuses as to why she was being “careful” including an incident that happened the week before. I asked her “are you sure that has nothing to do with our skin colour?” and she only smiled!!! I felt like just dropping everything and walking out of the store if my son didn’t insist on those items he picked.

They need to be trained to read the people who walk in before making a judgement. The shoplifters can do what they are doing because the storekeepers are ignorant and don’t know how to identify them, which clearly this cashier person doesn’t know how to do. We ended up getting clothes worth more than $130, and I was still very upset with the whole experience.

We have been customers of Ollie’s place in different locations for years, because of the affordable garments and the choices they have (obviously PRC made, but still…) and this is truly very disheartening.

Thank you for bright colours!! – Just had a boy after two girls. Most boys clothes seem to be soft shades of blue, green, grey or brown. Ollie’s Place has beautiful bright colours and fun designs that do not promote toxic masculinity. My favourite it the red top with the ambulance and dinosaurs that says “Nee naw!” So cute!! Would love to see some designs including dragons and… Read more

knights and stuff because, as cool as dinosaurs and trucks are, they get a bit repetitive after a while.

Friendly staff – I visited the plenty valley location of Ollie’s place and the sales person Samantha C was absolutely lovely. My toddler had decided they didn’t want to walk into the store. Samantha went out of her way to talk to them and ask lots of questions and made them walk around the store counting all the dinosaurs they could find in the shop. I was able to shop peacefully. Show details

Online order - clothes stunk!!! – I am appalled that my online order of clothes from Ollie’s place smelt incredibly bad!!! Even my own young child commented how “stinky” the clothes were and I didn’t even mention it to her how I felt the same. It was so revolting that I nearly spewed, the smell is lingering and just disgusting. I am incredibly disappointed and will be thinking twice about purchasing from there. Show details

Extremely rude staff – I've just been to your Campbelltown store on 5/10/22 at 1pm and spoken to a manager with dark brown hair hopefully that helps to identify her as due to her you have just lost multiple loyal customers. I rang this morning as I had items to exchange with our a receipt as they were gifts and told all good. So I drove 1 hour only to find out I spoke… Read more

to a new person who had no idea what she was doing and given false information as the manager had left her alone in the store. When she returned she threw my items on the counter and said "no" and walked away. I told her that was very rude and she literally looked me in the eye and walked away. I left basically in shock over how rude she was and she had NO manners. The people with me who all shop at your store will never be back as this was just disgusting.

Liars – Liars trying to say we put a stain on the white shirt we wanted to exchange, and said the pants were too creased when I sent to package back to exchange the size. Show details

Such a bad fit – I was given two baby jumpsuit for my baby as a gift from a family member. Before I went to put it in him I noticed that it was extremely wide- as I put it on my son I was horrified to see how wide the outfit was on him. The length was fine but my son looked like a bag of potatoes, it’s a horrible fit ( the design & colour are nice) but I don’t… Read more

even want my son to wear the outfit. It really Looks terrible on him. I might have to just use it as a j.p for him to sleep in. It’s a shame cos their clothing are not cheap. I also received a gift voucher which I’m not keen to even use in the store as I know the quality is terrible & some of the items are really daggy and out dated. I’m surprised their still open.

Damaged Item - Refused Replacement – Purchased a dress online for the flower girl in my wedding. It arrived with a red stain on the front of the cream lace dress. I contacted the company to let them know and asked what the next steps were to remedy the matter. Their first response was to accuse me of causing the stain and lying to get a refund. I was able to provide evidence showing… Read more

the dress stained, in it's original packaging, taken 2 minutes after receiving it from Australia Post. They refused to offer any remedy as they said it was impossible for their staff member not to have noticed the stain when they checked the package before sending. By this same argument, they will never have to accept a refund or replacement.

Crap shop I ever been – I never seen shop like that in Australia. 1st think there is no number for head office so you can talk. secondly all staff of any shop are very selfish and mean. If you return any item they don’t give you your receipt back so you can’t come back for return any item in that receipt. i have so many issue but just saying don’t go in that shop ever.