One Teaspoon

Don't trust the sizing guide, as it is largely inaccurate. Think twice before ordering as customer service is shocking and double returns payment was taken with no offer of refund. Show details

I love the uniqueness and style of one tsp ,the sizing runs a bit large however and the more rigid denim needs a few wears/washes to lose that stiff feel but if u watch sales snd outlet , you can get a good bargain,everything Ive bought washes great but I haven’t bought anything super frayed ,those styles would require hand washing Show details

OTS Lounge/workout wear – This rating is for - OTS lounge/workout wear which is garbage do not waste your money, poor quality and unwearable. Seriously remove this from your clothing line! Stick to what you do best, love the denim products 5 Stars. Show details

bad quality – The quality of products are very bad. also jeans colors are very different from what you receive. bought a knit jumper and pair of jeans and not happy at all. also costumer service is ZERO! Show details

Terrible experience – Very similiar experience to the previous review. My daughter ordered denim shorts for $110. When she received them they were way off size, despite us checking the size chart before purchasing. Told that we could only get a store credit which is only for 6 months. The shorts she wants to replace them with are never in stock and they do not reply to her emails. Terrible business. Please do not use!! Show details

Shocking – Who is running this sh*t-show of a business!! Size chart completely inaccurate - I sized down based on reviews but needed to drop another size, at least. A convoluted return process makes you want to scream and give up. As for customer service LOL, what customer service. I think their business plan is to trap you with inaccurate sizing then only… Read more

offer you a store credit that you’re reluctant to use because your first experience was so bad. Should have flushed the $100 down the toilet, I feel bad for young girls who save their part time job money on this terrible clothing brand.

Products Are NOT AS they Appear Online, Customer Service Nonexistent – Colour looks different to the image online and made NUMEROUS calls to try get it refunded - no response. I also remember calling and leaving messages to ask about their products before purchasing - still no response - I should have taken it as a warning. Worst customer service ever!

NO EXCHANGE, NO REFUND, NO CUSTOMER SERVICE – They only offered store credit if the sizes don't fit you, and they don't put the size of their garments on the website which is totally wrong. And the suggested size is useless. NO CUSTOMER service, NO online chat, not responding to emails.

Worst Customer Service I have ever encountered – Extremely disappointed in this company. All the teen girls rave about this brand and my 15 year old was desperate to get her hands on a pair of denim shorts. As they are quite expensive she waited until they had a sale - 50% off on Boxing Day. My daughter only has a casual job where she works approximately 9 hours a week. So as you can imagine… Read more

it takes a little while for the bank balance to build up. We used the sizing guide on their website and measured my daughter and placed the order. It took approximately 2½ weeks for the order to arrive and surprise surprise, they didn't fit. Not only did they not fit, they didn't even come close.......as my daughter described it, they looked like a nappy on her. Curiosity got the better of me and I tried them on and they fit me! However I am a much bigger size than my daughter (and I do not like the style for someone of my age so wasn't prepared to keep for myself)

Straight away my daughter was concerned that she wouldn't be able to get a replacement pair, I assured her she would and most companies will let you return in exchange for another size. Well to my shock, I saw that OneTeaspoon does NOT allow you to exchange. Your only option is to return for a store credit. Not only that, but you are unable to repurchase at the sale price, so you go from having a bargain sale item to having to pay full price if you get the sizing wrong.

My daughter emailed OneTeaspoon, I also rang them and left a message (their website doesn't even list a phone number, I had to find it on facebook) as well as sent them a Facebook message to see if they would make an exception and allow her to get a replacement pair at the sale price if we returned at our expense. It has been more than two weeks and no one has gotten back to us. What makes this worse is that you only have 30 days from date of purchase to return your item. Because it took 2.5 weeks to arrive and we allowed some time for them to get back to us, that 30 days has now passed. How is this okay ?

When we started doing some research, we discover that the internet is full of people trying to sell their BNWT oneteaspoon denim shorts because they "Don't fit". I'm sorry, but this tells me that your sizing guide needs tweaking and maybe you should provide some additional information on your website to help with the process. And that led us to here where we saw many bad reviews on their customer service.

One Teaspoon do not care about customer satisfaction. It is at the bottom of their list of priorities. They only care about making the sales. That is where their duty ends. It is a disgrace and they should be ashamed of themselves.

Appalling customer service – I ordered online and size was wrong and I went into their Manly store to exchange the size and they wanted me to pay the price difference as I bought them online on sale. I just wanted to exchange the exact same item for a smaller size, all employees were inexperienced and rude. I returned the item online for a full refund and they offered me a… Read more

store credit which i will never use as I will never shop their again, and waiting for credit card to be refunded the purchase price.

Great clothes, one of the worst customer service I've experienced! – Ordered an item online, I received an email that it was delivered when the site specifically states that if no one home, then it will be taken to the nearest post office. When I got home, the package was not there and neither was a card indicating which post office. Sent an email query, over a week ago, still no reply. I received the item two days… Read more

later! The package while had not been opened, the bag in which the garment was in, was opened. I checked the item and it was ok. When I sent another query about this, I am still waiting for a reply. I will have second thoughts about purchasing from them when their customer service is severely lacking, when all I wanted is some sort of explanation. Terrible!

Confirming the bad reviews are true – After reading all these reviews I was very wary of ordering, but I've placed two orders In the last month and both times they were packed within 24 hours and recieved in NZ by express courier within a few working days. Positive and very fast experience for me. Love all the bandits. UPDATE: I am now experiencing the bad customer service with… Read more

returns that everybody is referring to. Even though they are good and fast at delivering your initial order, if you try to return or email them...they still haven't replied to me I'm 7 days by email.

Concerned – I have just ordered a pair of one teaspoon shorts The only help on sizing was the no .29 I have now noticed also that two different pairs of shorts were displayed in the pictures of those l have ordered I am not looking forward to my delivery now That being said I love the brand One teaspoon Please treat your customers respectably Roh rooo Show details

There was no negative star option! Bad customer service and wrong sizing – I used the size guide and it is incredibly inaccurate. No one has replied to my email or phone contact. Terrible online experience and no customer service at all. Show details

Shocking customer service!! – If I could give them less that one star I would. How absurd not to offer you refunds on online order! I have had to made several returns in the past, and like a previous reviewer ended up spending more money. They just don’t get back to you when contacted!! The quality is certainly nothing special. I have a credit and I just don’t know what to do… Read more

with it because everything I buy I have to return. If I contact them to exchange an item for the same size they never get back to you so you have to purchase again and then return the previous one so you end up spending more money! They truly are the worst!! Doing waste your time nor money!!

Don’t waste your time or money – I purchased a pair of bandit shorts and a wooly jumper online. Short size was way too big despite reviewing their size guide. The jumper colour online was more vibrant and looked pink compared to the real colour (probably due to the use of photo filters). As the shorts didn’t fit and the jumper colour didn’t suit me, I jumped online to organise a… Read more

refund, only then noticing their no refund policy (apart for faulty items). My bad. Lesson learnt!! So I paid for postage and sent them back to try again. Thinking I’d buy a different knit, I contacted CS to find out all the knits pictured were no longer available so I checked out a few jeans and chose 2 pairs (using the online sizing guide) and ended up paying a bit more again to purchase them. When I received them, both were too big. The fabric of the blue Freebirds seemed cheap and old fashioned and the cut really didn’t sit well. I’m a size 26 and purchased this size. Both jeans seemed low in the crotch despite being high waisted. And as the denim fabric is stretch.. they would have really looked so much worse and so baggy after one wear. So I contacted CS again but this time to ask for a refund as I was losing out paying so much for returns. CS was prompt. They ignored my request for a refund and said they’d help me with sizing. My advice: don’t buy jeans online from Oneteaspoon! In my experience of buying jeans you often need to try on a few styles and sizes before getting it right! And as Oneteaspoon do not offer full refunds or pay for return postage.. don’t waste your time or money! You’ll be going back and forth and it will cost you a fortune for an already overpriced product that isn’t any better than cheap jeans I’ve purchased in other stores. And now... after requesting my second return.. there’s a online sale! And all the products have been reduced up to 50% off.. I guess that happens but now I have to find $340 worth of product that will no doubt not look good, fit properly or be what I actually want. And I’ll be back to square one.

Pay for you own postage on returns....WTH??? – I purchase a pair of jeans online from One Teaspoon. The jeans truly looked nothing like the picture, I mean they laid it flat in the picture. The jeans turned up with literally the front legs missing. I requested a refund. I then waited for my refund status to be updated as I figured they would email a tracker for Aus Post so you can drop… Read more

your item at the post office. This did not turn up. I emailed them to be advised you have to pay for your own postage when you want to return any item. I have never had to do this ever. Who wants to purchase items online if you have to pay $18 to return it because it doesn't fit etc? No me...

Online items ordered but not in stock – Items not in stock. Absolutely useless! Waste of time! You would think after all this time, and after many people complaining about the matter, that they would get their act together and fix this huge problem. They must like making work for themselves and losing customers/business.

This company is such a joke – WORST customer service never ever buy from them!!! I ordered a pair of shorts the first time, NEVER received an email when my order was shipped or to track it (as promised). I thought this was a one off until it happened again with another order. I ordered and paid, then never received a shipping or tracking email (once again), they took two weeks to come and they sent me the wrong order. Show details

Disappointed and terrible customer service – Purchased an item on sale. After 4 business days was given a refund with no explanation. After contacting them, 3 days later I get a response saying they had run out of stock in my size. It would have been nice if I was notified sooner as I could had tried getting away with another size. Now that the item is no longer on sale, I will not be purchasing it in another size. Stock levels on website are not accurate.

Invest somewhere else – Honestly, one teaspoon isn't great. I have bought and had experienced with mass amounts of their products and can say I havent really enjoyed a single item. The sizes are awful, they obviously don't use real people or models in making their products. Even small people find it hard to fit the small sizes and often the products sit awkward no matter… Read more

how you wear them. The fabric and quality looks amazing, when you get up close however a lot of products are often tough, damaged, break on slightest touches, the fabric especially denim seems to rub and leave shred of it on the skin and generally doesnt feel pleasant to wear. The customer service online is shocking. They take forever to get in contact with you and when they finally do they take even longer to reply and they forget what you were even asking about or your issue. Again I was honestly disappointed, really wanted this brand to work as the products look amazing and are different to the usual clothing however fall short in deliever of the actual item and not worth the money. Invest somewhere else, cant say one product has work as well as something cheap could or even close to other brands in same price range.

Terrible customer service – I would give 0 stars if I could. Their returns form doesn’t work for me online, so I’ve been trying to contact them for two months- I filled out two contact forms, called and left two messages and one email. They have NEVER responded to me. Don’t buy from them!!!

Wish there was a ZERO star score!! – Wow these guys are ridiculously bad! The clothes are decent quality ... good cut mostly, and slightly better than average construction. Not terrible, looks cool enough ... But HOLY CRAP their online ordering and customer service is SO bad I am still wondering if it was a joke or not. They charged me postage after it said Free postage @ orders over… Read more

$200. They told me it was refunded ... it was not ... AND they simply didn't send many of the items that I'd paid for!!! I mean WHAT?!?!?! Seriously steer clear of these thieves. Plus, one of the pairs of jeans I got, the button popped off within the first 48 hours, no pressure on it ... just faulty and cheap construction. STEEER CLEAAAAR

Worst Customer Service – Worst customer service. One Teaspoon don't offer refunds for poor sizing despite not having a wide variety of clothes in store and sizing varies greatly between items. Shipping is overpriced and slow. It's near impossible to get a refund - I had to get my bank to do a credit card reversal after weeks of contacting One Teaspoon without any response. Utterly pathetic service.

Bad Customer Service – I purchased an item online, a day later they notified me it was out of stock, they refunded the cost of the garment but decided to keep the $18 postage. Contacted them several times i was told the refund for postage will follow the garment refund it never did my other emails where ignored.

Terrible customer service and glitchy website – Went to purchase bandits but shipping was automated to $29.95 despite having options and for my location much less. Spoke to someone using their online chat system who said it would automatically refunded, only to have an email sent two days later saying it would actually take 5-7 business days ( I still haven't seen it). Paid for express and… Read more

then received notifications from AUS post that it was returned due to insufficient address information. When I tried to use their website it automatically chose my apartment street number but wouldnt allow me to add a unit number and despite adding it in, it wasn't taken into account.

Spent two weeks emailing/using online chat and calling (they are only available for calls til 4pm!??!) and had no response.

Shorts finally arrived today (without notification they were being re-sent) and are great, but what an awful customer /online service experience.

Online shopping scams! – I ordered five items and paid the full amount then only three items arrived. one of the missing items' went to store credit....even though they told me they have issued a refund for the item (not store credit) and the other item didnt arrive , no refund no store credit. I emailed them no reply. I called them up few times to get money back... worst online shopping experience ever!!!

Sizing and online store processes needs an overhaul – Outcome: Received my final order today after a four week process and they are a perfect fit. This order was an exchange for an incorrect size. Process: First order (20th July) arrived promptly (25th July). Too big. I used to hold anthropometric qualification (plus sewing experience) so know how to correctly measure body circumferences but their… Read more

measurements are completely out of whack and you are probably no better relying on the size you are used to wearing in whatever country you reside neither.

My return authorisation was fast but wasn't credited for another three days (28th July). It took another week to be picked (4th Aug). 10th July there was still no shipping notification so I both sent an email and eventually was able to access online chat support. I was given an apology and told that there was a delay which they were 'working around the clock' to rectify. Told that it would be sent by the next day.

17 days (14th Aug) after I had ordered my exchange size I again contacted online chat support. The staffer told my order was missing so she went and got a pair herself and ensured my order was in the next postal run. It arrived two days later. (Today, 16th Aug). This same staffer (thanks [name removed]) then actioned the email I had also sent (10th Aug) requesting follow up when the online chat support was unavailable.

Disgusting Online Service – The most incompetent company I've ever dealt with! I'm actually shocked they are still In business :( be prepared for disappointment, and loads of frustrating phone calls to them because if they sell out of your item nightmare to try and get a refund!

Worst online shopping experience ever – Purchased a pair of jeans in early July, not only did they take almost 3 weeks to arrive but when they eventually did they were severely damaged. Black scuff marks all down the legs along with bright yellow stains (not to mention the fit - the legs were over a metre long for a size 8 pair of pants!) and they had clearly been worn already. I… Read more

applied for a refund and heard nothing for a few days, so I emailed them, still nothing, called and sent several messages through their online chat portal, still nothing. I've now taken my complaint to the bank and reported them to consumer affairs in the hope of getting my money back. Would never shop with them again.

Dreadful customer service – Ordered a pair of jeans on the 25th of May, it’s now the 5th of June and I am still waiting. I followed up with them on 1st June and was told my order was nowhere to be seen in the warehouse. I asked for my item to be sent express post but am still waiting. The customer service from OneTeaspoon is really poor compared to other companies I order… Read more

from on line, in fact they would be the worst I have ever dealt with. And, it really annoys me they do not offer refunds, store credits only. As far as I am aware they only have one store in Avalon so if you rely mostly on on-line orders you need to get it right.