ONEdigitals Australia

Terrible - wanted all my personal details in order to progress the order – Have purchased a product, money has been taken and now they are asking for photos of my credit card and my drivers license. The eventually refunded the money as I was not comfortable giving them all the personal details they wanted, they could have easily committed identity fraud with it. Will not be shopping there again. Show details

Cyber criminals – Placed order...easy, order processed....easy, order cancelled....easy, refund....impossible!! They had a great range of phones at reasonable prices, easy to use site. Placed order in April 2018, still waiting for refund, cannot contact, no email, no phone.

Do not touch this highly irreputable company – I purchased a hard drive in February 2018 for $184.00. I have never received it and cannot obtain a refund. Talk about run around. they told me to tell my bank to reclaim which I have recently done. They were unsuccessful in reversing the payment. Never ever use this company

Love my new watch – I am so happy with my new online purchase of a Seiko Divers Watch. After checking the price in various department and Jewelry Stores I decided to give Onedigitals Australia a try. I have been so happy with the whole experience. Purchasing was easy and I was kept well informed throughtout the entire process. I could not be happier and would definitely use Onedigital Australia again for another purchase.Thanks Heaps Terry  Show reply

A good buy – Bought a Google Home, price was good, delivery was OK since it's from HK. Had to wait for quite a long time for the second order though, it was in stock but the price was brought up. After talking to the customer service they dispatched it anyway.  Show reply

Pretty good – Very competitive price than other stores including E-bay, delivery was fast. Happy customer. However, it would be nice if you could provide us the info of purchased item in the E mail?  Show reply

They don't even refund – It's been six months since I ordered the watch. I'm too sick of arguing about this issue. These guys always repeat same answer every time I claim of this. BUT, nothing has been changed. Please get my money back. or, I will consider to report it to Fair Trading. Please, let's finish it easily.

Product seems not to be legit – Product arrived on time, the issue was that after 2 months of usage the battery was not working properly anymore, was not charging til 100% anymore and didn´t last 1 day. Tried to contact the website but nobody answered. It´s a shame. However the product works ok when it´s charged.

Commonwealth helps me get my money back – Like most consumer, I bought a camera at this shop two month ago, and it was never delivered and then closed. I ask Commonwealth for help and finally I get my money back two week later.

Another Victim! – I have just lodged a complaint with consumer affairs and anyone else who is in a similar situation should do the same.. I had a Camera Stabiliser which was no longer working and One Digitals approved my request for a return to repair on 23rd March. It is now 11th of May and I have not received any update, only to now find their website is no longer working. Absolute joke - wish I just spent the extra money shopping locally.

Scam – I have ordered two things from this website, one came and was perfect the other a garmin watch didn't work so i sent back to get fixed and never heard anything back about the watch or a refund or anything. Now the website is gone.

NEVER BUY, Complete scam – Bought a mobile phone, order went through, been 2 weeks now, replies to emails or any complaints, Phone numbers dont not work, website shutdown, Stay away!

Worst online shopping experience – Bought 2 Bose earphones before Christmas from onedigitals. Never received it. Asked for refund, they kept making excuse for delay. Just realise that they stop reply emails and shut down the website. Not sure if anyone reported the police or Fair Trading.

Non Deliver. No Refund – Agree with all other reviews Ordered pre-Xmas. Not delivered so canceled order. The refund was delayed due to "implementation of a new system". 4 months later emails are now bouncing back. Do not use this business!!!!

No Contact And Website And Email Shutdown – After emailing them to verify my purchase, I still have no response. I got this the day the took money out of my account: Your order (514-11412) has been processed. Over a month later and not contact and now there website is non-existent and emails bounce back as email address is not valid. I will now ask my Bank for a refund on the Money.

DISHONEST, THIEVING, DODGY Company – I placed an order with them on 30/12/2017 and they hadn't dispatched my order by 18/01/2018 when I cancelled the order. I have been trying unsuccessfully ever since to obtain a refund. They initially used the excuse of the finance department doing an upgrade to their systems. However, despite repeated phone calls and emails and promises that… Read more

they would escalate the refund claim with the finance department, nothing has happened. It's good that their website is now down, no one else will lose out.

Scam – same as everyone else, ordered and paid for good, failed to supply, promised a refund which never arrived in spite of constant reminders and now can't access website and emails are bouncing back, reported them to the ACCC, have not heard anything

Untrustworthy – Failed to support goods said to be in stock, long delay in refund, now emails bounce and it looks like it has closed. Closing is good but I did not get my money back. Avoid.

Do not purchase from Onedigitals Australia – This is the biggest scam ever. Firstly, they are clearly NOT based in Australia. After waiting a Month for my delivery, I rang the number (AU) which was clearly diverted to overseas. I spoke with someone, who said the order had not been processed. I indicated it needed to be sent ASAP. I spoke to them two weeks latter, was told that still needed… Read more

and update on status of item. A few days later said via email could not be send as they could not get this stock item. Told could take a month to get refund. Was send another email saying "issues with software upgrade, delaying refund..... keep going on and on... In reality, will have to lodge a dispute with credit card company as they are not going to hand over cash any time soon with constant crap delays.

Awaiting for refund – After ordering from them i received a confirmation that an error was made on their behalf. I sent back the wrong item and was informed i would receive a full refund. However i still am waiting and after many attempts via email send cranking there disconnected lines i am still waiting to hear from them.

Avoid! Dodgy place, the worst customer support and order fullfillment – Avoid this merchant at all cost. The customer support turnaround time for every piece of interaction is no less than 5 days, absolutely unreasonable responses, let alone they tend to hide the real causes like product out of stock. It took me more than 3 months to get my money back after the order hasn't been fulfilled even I agreed to wait twice. … Read more

I managed to get my money back only by disputing the transaction with a bank as they won't do it by themselves. Even if they say they'll refund, it doesn't happen. You need to chase them hard and better off go straight to your bank. This is the only way.

The worst ever and the most dodgy experience I have ever had.

My Daughter 15 years old lost $1074 of hard earn money. Please authorties need act. Bad people – Telephone numbers not real, online help is (chat) very Dodgy. Please avoid. Avoid, Avoid . What they say. I completely understand your decision. I will process the cancellation now and email will be sent for your reference. In line, Please be advised that it may take us up to 10 -25 business days (excluding weekends and bank holidays) for the… Read more

refund to be processed depending on the bank speed.

We won’t be able to confirm the exact date it will be credited to your account, as processing times of financial institutions vary.

Refunds will be automatically issued to the same payment account used for the purchase.

Dodgey company, AVOID! – I too have had the same issues with this company, I ordered a phone and it wasn't sent within their delivery terms, I made the mistake of not checking here first. I have struck companies like this before, the model appears to be using other peoples capital so they don't have to finance the purchase of stock and then avoiding supply as long as… Read more

possible.

If you have done the same as me, the process of getting your money is simple, if they dont send within the 3-7 days they state it will take, then they have defaulted, cancel the order, ignore their claims that the refund will take 25 days and ring your bank and get the bank to start a charge back case. Dont believe what Onedigitals tell you.

Use the chat mode in Onedigitals web site to talk with them, it took over 30min before they answered in my case, there is a box to tick in the communications chat box that will send you an email of the dialogue when you finish in chat and you can use that to send to the bank as evidence.

If I could, I would rate this company 0.

A Nightmare! – It has been since end of February, that I am waiting for my mobile phone or why not a refund! After contacting them several times via emails and phone calls i still haven't seen any mobile phone or refund and hardly having news from them. Terrible services on offer! Before this purchase I had the same trouble (and still waiting after 4 months)… Read more

with another company ANDROID ENJOYED, no phone coming so called the service and after contacting one company about my phone not coming and then calling the other company,

I found out they are the same company operating from different names!!!!

Be careful ANDROID ENJOYED and ONEDIGITALS are very dodgie!!!

at this moment i have lost $1000 and no news, and they don't follow up at all

Horrible experience

I would love to be in touch with the "CEO" or whoever is on the top of this debacle.

Avoid this company like a plague! – If I could give them no stars I would. How their rating is 2 stars blows my mind.. must be some fake reviews. This company is either the worst run company in history and run by incompetent staff or it’s a scam. I ordered a Seiko watch for a 50th, had to pay express postage (gave no other option, this should of been the first warning sign) and then… Read more

item never came. After trying to call them - again don’t waste your time, you have more chance getting in touch with centrelink. On hold for ages and I never actually got to speak with a human, tried on numerous occasions. So I resorted to emails. Yes I got responses sometimes weeks later, promising refunds but I’m still waiting for my refund 5 months later. I’ve now reported the transaction with my credit card company to reimburse me as I believe it’s a fraudulent company.

Don't do it – The shop prices were competitive in comparison to other stores. I have discovered the reason for this is that they actually won't send you the stock. I have been waiting for four weeks and so far no dispatchment has been confirmed. I have called customer services four times, without any progress. The worst experience ever. Still waiting. I think… Read more

they are a sham. Don't order from this company, unless you want to risk losing your money and not receiving your items.

Not happy – Brought 2 laptops on the 11th of Jan even payed extra for delivery order no 514-11248 and guess what out of stock still have no idea on when they will arrive but yet they have taken my money

do not buy from this company – I have never experienced this level of poor customer service. Like many people leaving reviews I ordered a product in mid December for Christmas and it didn't arrive. Therefore I cancelled it and am still waiting for the refund of +$400. Multiple emails and attempted telephone conversations later, still no refund. It is time to lodge an official complaint with the ACCC.

Beyond incompetent shouldn't exist – I'd give negative stars if possible, they owe me stars. I initially asked about the particular product and if the picture advertised matched the one they stocked. This issue happened before so I wanted to double check that their inventory matched the advertisement. They assured me it was the correct item. Bought it and of course it was… Read more

incorrect because they don't know their own stock so I acquired a refund. I sent the item back 4 months ago and am still waiting for my refund.

At what point is this theft? I keep ringing every now and then and get the same response of we've contacted our finance team and marked it as urgent.