OnePass Mobile
Verified392 reviews
- Pre-Paid Sim Only
- ·
- Post-Paid Sim Only
Formerly trading as Catch Connect.
I'm very happy with onepass mobile. Customer service has been quick and very helpful. I was a bit unsure if it would good as we live in a regional area, but we've had no problems. Pleasantly surprised
I had a question regarding overseas roaming and receiving sms . Basically no charge to receive sms sent .you only need to add an extras pack when o/s if sending sms not required if receiving only while o/s This was great news if o/s if you need to authenticate your id via sms via a code .
Never had any issues! Been with them for a while, back before One Pass took over Catch Connect. No problems with my phone. Also very cheap, and I hardly use any of the yearly data. The website is great. Easy to manage my current plan. Show details
Reviews with attachments
2 bars in Sunshine VIC. Cant even access internet with that. When asked for refund for remaining days of my plan and they refused it and said need to investigate and then ended the chat before giving me any refrence number. Never recived any mail saying your issue is raised.
Jumped on to sign my son and I up to new plana on different providers. One took 5 minutes all up. One Pass has now taken two hours! Declined card. 5 times. When I am using card else where easily. Address not known error. Tried contacting support. Got an agent who didn't even bother replying. Well I guess I am not using one pass when there are a thousand others that aren't time consuming
Just received the Sim and about to activate it via online portal and onepass mobile app, neither works, they seem unreachable, very disappointed. What's going on, everything is out of order after 5pm Show details
Paid for a one-year plan and the service is unusable. Reception is almost always stuck at 1 bar and hotspot/data speeds are consistently too low to use. This is not what was advertised and not fit for purpose. Despite providing evidence, the company declined my refund request under Australian Consumer Law. Customer support was rude, and live chat agents ended the conversation immediately when I raised the issue. Very disappointing experience.
A business trip to HK, before the trip, top up $100 credit extra and call overseas 300mins and PAYG ROAMING, unfortuately the Roaming just working in HK, but once I travel to China, the data was not working at all, and also, the second last day i found when im in HK, i only able to callout but no one able to call me, i miss a lot of calls due to… Read more
this. The customer servise will ask you to provide the number who call you and when its happen, and please patiently give them few days to "investigate" your case.
Dont expect the customer service can help you with anything, they just filter the customer and send the require to someone else, you can do it by yourself to save some time.
DONT USE them for your Business, they may just ok for you to keep your number. Thats it.
Latest follow-ups
Quite a hassle to sign up but it did work eventually Can’t sign up using the browser on an iPhone or the iPhone app because you never see the cart Works fine in the browser on the computer Major problem activating the SIM, took four calls to… Read more
support to get the sim activated, not clear why the problem took that long to fix
No eSIM currently
Currently the cheapest and you get a full year before the price hikes
One year prepaid
Follow-up · There are no hidden fees for calls and texts within Australia International calls and texts are not included but you can buy those with extra charges of $5 and $10 for 100 and 300 minutes respectively for calls and SMS are free It’s a 4G service and the speed is fine. Obviously the speed varies with the tower you are using just like with everybody else
Service works fine in Australia, but after paying for roaming add-on, I am stuck overseas with no service as their SIM refuses to register with any carrier. So if you need access to your Australian phone number for calls/SMS beware of relying on Onepass Mobile. Show details
Follow-up · Update: roaming never worked anywhere in Taiwan or Guangzhou China area .. they did refund for the roaming package at least.
Absolutely friggin useless.... There is no service whatsoever! Since it changed hands from catch connect I give it a zero!!! Actually a minus... Have tried to call was hung up on and called again and there was literally someone on the other end… Read more
but werent speaking... Do not waste your time..... Obviously call centre is offshore and they are probably selling your details anyway..... Will be cancelling and going elsewhere... I would rather pay more for a better service... Do not waste your sanity, time or money on them.
Follow-up · All I wanted to do was to change the phone and details into my son's name... which they said they couldnt do. So STUFF THEM the phone has now been changed over into my sons name easily and effortlessly and with BOOST MOBILE! better service better reception
Positive reviews
Got a great deal for under $200 on a 365 day prepaid service with over 400 GB of data and spoke to an Australian call centre before activating SIM, great service! Show details · 1
Find out how OnePass Mobile compares to other Mobile Phone Service Providers
Know better, choose better.
Quick call to support when SIM went to SOS. The tram replaced my broken SIM card via express post in 24 hours. Quick call to support team to active new SIM. End to end process under 24 hours. Excellent service !!!
Ive really enjoyed being with One Pass mobile..ive had no problems. My data is good..calls and messages all fine and I only have to pay one fee every 365 days, that is so convenient, plus its great value when you compare it to other providers. Really happy and i recommend Show details
Negative reviews
After 2 days phone not activated even though paid there was a porting problem but they didn’t tell me and when I called supervisors had left early on Friday so couldn’t get fixed until Monday so will be 4 days since paid and they didn’t tell me so poor.
My experience with OnePass Mobile has been frustrating from start to finish, and I would not recommend their service. I ordered a SIM on 22 September 2026 using standard postage. After waiting eight days with no delivery, I contacted customer service and was sent a replacement via express post. Four days later, both SIM cards arrived together. … Read more
When I activated the SIM and followed the instructions to transfer my existing mobile number, the process failed and the SIM was assigned a new number instead. I waited another five days, only to discover my number still hadn't transferred.
After contacting customer service again, I was told it may have been a system error and that I would need to purchase another SIM to fix the problem. They offered to terminate the current SIM and issue a refund, but this does nothing to make up for the time and inconvenience I've experienced.
I've wasted time waiting for deliveries, attempting activation and contacting customer service, only to be told to start the process again because of a potential issue on their end.
A simple SIM order and number transfer has turned into a frustrating ordeal. Based on my experience, the service has been unreliable and the proposed resolution disappointing.
Save yourself the hassle. I would not recommend OnePass Mobile based on my experience.
1 star is excessive. This is supposed to be a communications company and they can't even seem to send one of their many tedious verification security numbers to sign someone up. I've started dozens of mobile services, and never had the bizarre run around experience I did with this company. Didn't even get to sample their network which I'm sure on the experience trying to sign up, almost 2 hours wasted for nothing...
Recent reviews
Wasn't sure how to recharge myself so rang the 1300 number. The girl who helped me through it was very obliging and couldn't be more patient Would definitely recommend
I know you're only seeing these terrible reviews after your terrible experience with OnePass Mobile, so I'm sorry you got caught by the trap that is OnePass Mobile, we're all here for you, welcome to the club of hating OnePass Mobile. I wish this service were shut down, what a waste of time and money. Show details
Zydia B was excellent. Fantastic customer service. There was an issue with my package and delivery address, Zydia sorted it all remotely and cancelled the Sim that was on its way. Legend
Screwed up customer service. my new onepass SIM had SMS problems, not able to receive or send SMS text messages. calls and data were fine. I have S21 ultra, the CS agent just constantly repeates its not working because my phone is too old. I asked for refund, she said cannot give refund when its customers' device problem(this was ~$180 1yr prepaid… Read more
SIM). I filed a complaint, the complaint manager got back to me saying the same thing and hung up. I tried contacting them again through online chat service 10 minutes before closing time. The guy didn't get back to me for 10 minutes and chat ended. I tried to switch my provider to Aldi but they require SMS verification for existing phone numbers, so I'm stuck here with onepass for a year until my number is available again.
OnePass staffs if you are reading this, just go screw yourself. 40 minutes of saying the same thing over and over again without listening once. You cannot possibly get any other jobs if you don't have the ability to listen.
Find out how OnePass Mobile compares to other Mobile Phone Service Providers
Know better, choose better.
My father-in-law (who is in his 90’s) found his current mobile phone carrier to be getting too expensive and chose a OnePass annual plan which he felt was more economical. However, something went wrong during the setup and rather than port his phone number, it created a new number. Attempts to fix this were not successful, so this was the point I… Read more
came in to assist him.
He phoned into their customer support and placed the phone on speaker so I could participate in the call as well. Much to my surprise, we were put through to a support person immediately. After explaining the problem to the support person, they gave clear instructions as to how to progress through the steps to port the number and activate the SIM card. I found the support person to be very patient and assisted us through a few missteps to action this. I felt that after getting through about ¾ of the activation procedure they would leave us to it and move on to assist another, however, they stuck with us through to completing the activation. In all, we were being assisted for over about 20 minutes.
On completion of activation, I was additionally surprised when within a couple of minutes, he received an email advising the service was now operational. Sure enough SOS was showing on his phone so we swapped the SIM cards and the service immediately connected.
I don’t know what the problem was initially that caused the porting hiccup but I can only praise the quick connection to a customer support person and their patience at walking my father in law through the activation process. I’d seen numerous poor reviews about this company which is why I never considered OnePass Mobile myself. However, based on this experience, they would definitely be added to my shortlist if I needed to change from my current carrier.
I wouldnt force my worst enemy to use this. Tell me why it takes weeks just to be able to log into my account everytime and countless phone calls to their IT team.
Terrible customer service. Waited nearly 2 weeks for the sim, activated, there was no option to port old number over. Got on chat n was told need to buy a new simcard. Asked for refund the guy just logged off. Is it a theft or what? Stay well away from this mob.
Thought of getting 1 year plan ($149) as it was cheapest option available on the market ( along with free one pass membership) but given my bad experience with Felix and TPG, I did not take any risk of committing 1 year without testing. So I opted to test this by using 1 month ( $12.50) but this is also not a great experience. 1. SIM card they… Read more
sent is not working on my iPhone 16E ( don't know why) hence I have started using in my old phone (XS Max) and requested for replacement sim 2. This is worst part - Now I have received replacement sim and there is no option to activate it using their online portal. looks like I need to call them again to explain whole issue. As I am working in WA hours, by that time I finish work, it is 8PM Syd time and customer care team is no longer available.
To be continued....
Paid $25 for Roaming for 4 weeks trip in Singapore. Nothing worked. OpenPass Mobile simply don't have network there to connect to. Their SIM was useless. Unbelievable. Online support was a joke. Requested a refund but i don't think they will honour their obligations. Stay away from from them. Show details
The services is the most worst ever I used so far. The 4G doesn’t work very often. Always need to switch to airplan mode and switch back and not 100% works every time. Customer service support can’t help at all Please DO NOT CHOOSE IT, ignore the price and find something better.
Customer service is really terrible. I purchased it 10 days ago and yet to receive the sim card. when i give the feedback via messaging, the customer service agent did not take it well. they said we can't do anything about it. I have yet to try their service, but from all the review, i really regret buying onepass mobile
Absolutely rubbish. Customer service just hung up on me and never called me back cause their microphone was broken. The SIM activation link printed in the letter they sent with the SIM no longer exists, had to google the actual SIM activation link. You can't log into OnePassMobile website, it just says invalid email/password, you have to log in through onepass instead then go to the onepassmobile website. Just, horrendous experience.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.