OntheNet

So when you go to disconnect from On the Net, you give them all your details and the manager of the accounts section sends you a completely different address with someone else's details to cancel their subscription rather than your own! Attention to detail is so so so poor, glad I checked so that someone else didn't come home to a disconnected internet. Just useless Show details

Service Second to None – I've been with OntheNet for 6 years now, and I have to say that I am always amazed with their continued professionalism and friendly attitude with every phone call, no matter what the reason - all staff are friendly and helpful on all levels. Excellent service - can't fault them. Thank you OnTheNet for a great service. Show details

Excellent Service – After recently setting up NBN in our unit, there were some initial problems that were not directly related to On the Net, however the guys go out of their way to assist any way they can with excellent all round advise. Show details

There is no better service on the Gold Coast – Hade a problem with intermitted problem they tested my line and Uplode was not consistent. Organize Nbn and told them what to fix. My friend had same problem 4 times call out by NBN to locate problem. The difference is they were told what to do!!!!! Worth all the extra couple dollars to compare to the cheapest deal. Show details

modem and nbn failures 2 months to fix increase $ better work – Useless advice modem replaced $200 NBN rewired no change uprade to next level if not fixed goodbye Show details

Very disappointed with On The Net’s loyalty to their customers – Very disappointed with On The Net’s loyalty to their customers. When I signed up about a year and a half ago, the package options were $59 for 150GB or $69 for Unlimited. I went with $59. A few months ago their prices went up to $69 and $79 respectively for new customers (prices remained the same for existing customers). At this point I needed… Read more

to upgrade to unlimited so assumed since I was an existing customer, I could get the $69 for unlimited as per all the other existing customers were getting ($10 extra to upgrade from 150GB to Unlimited). This was flatly refused, and I was told I would need to pay an additional $20 a month to upgrade (keeping in mind they have thousands of customers on $69 for unlimited who have been with them as long or less than I have). Even being under financial hardship because of COVID19 made no difference. The excuse was that their wholesale prices went up late last year. On later investigations I found this was not true, and NBN actually dropped wholesale prices in November 2019 and left the 50/20 wholesale price as is. Very disappointed to be deceived after being such a loyal customer. If you want a 50/20 Unlimited package, I would suggest Launtel, TPG or MyRepublic.

What a joke can’t even watch a Netflix movie keeps dropping out, what a waste of $49 a month – Connection is crap, can’t even watch a movie on Netflix without the internet connection dropping out every 5 minutes what a joke for $49 a month and no phone after hours g figure Show details

Hell yeah, OnTheNet is the go! – OnTheNet have been my ISP for MANY years now and their support has never been wanting. Quick, corteous help is always provided when requested. Sales team are awesome and go out of their way to set up new hardware for seamless replacement (the true defination of plug and play). Cannot recommend highly enough. Show details

amazing support – amazing support they provide with no waiting period compared to others company i been with them with over 7 years any issues happen they help to fix in a few minutes, very satisfying with them highly recommended Show details

Friendly, helpful service and great internet – OnTheNet have such incredible service! They're friendly, quick to help and go above and beyond. It's so hassle-free and the internet is fast and reliable at a great price. Highly recommend!! Show details

Very impressed – Been a customer for many years and yesterday was the first time I had NBN problems. Service from your tech was first rate with 3 separate phone calls keeping me up to date with the current situation. Show details

Fantastic service – We've recently updated our plan. I rate all companies I use (banks, cards, utilities, etc) for both the product and for the service. Being a retired IT professor, I'm not easy to please with my IT requirements. Service is local so it's easy to connect, to understand and to implement. Of all the companies I use, I rate this one on top of the pile. We've recently updated our plan. Show details

The NBN is absolutely great. Add onthenet service to that and you have nirvana – NBN through onthenet is great, the help they gave me with my set up was first class. We have been with them 16+ years and would not look at any other ISP. we have had virtually no down time with the service apart from a dud NBN connection box, obviously not an onthenet problem. Show details

I actually have the NBN 1000/50 and it's lightning fast – On The Net are super reliable and technically highly competent. What you pay for, you get. My recent FTTP upgrade was handled very smoothly and swiftly. Show details

Best internet service provider I have ever had – I have been with On The Net for 3 years now. Confused when I was signing up and a company rep phoned me to help complete my application. I pay for 50/20 but the 50 MBPS is often around 53 so I am getting faster internet than I am paying for. Upload is always around 18 or 19. Perfect connection. Rarely have problems with losing connection. … Read more

They do not have overseas call centres so you actually talk to a local. Also have a VoIP phone for the trivial cost of $20 a year.. On the rare occasion there are connection failures. I receive prompt attention. Highly recommended

Excellent – Great service I received from Andrew Oskam and the team from OntheNet What great service I received from Andrew Oskam and the team from OntheNet, Gold Coast. Back in January our NBN service went slow suddenly to the point we could not successfully stream sport, conduct teleconferencing calls, make online bookings, make landline calls without… Read more

continuous dropouts. My provider at the time would not answer my calls within a two hours and when I did manage to talk to someone, they kept saying I did not have a problem. I knew the problem was not on my premises as our neighbour had identical problem from same day and we shared the same DPU. Frustrated after decades using that provider, I switched to OntheNet, reason being I wanted a local voice that would answer my calls and at least try and solve my issue. Right from day one in January I dealt with Andrew Oskam and with numerous phone calls and emails, he managed to convince NBN that the problem was outside my premises and on their lines. At the time NBN were denying it was there problem with some of their contractors blaming my modem and provider. Andrew got me doing ping tests and record the results and send them in. The average dropout rate over a period of a few minutes was about 50%. Once NBN Co recognised this problem, they were great and their senior technicians took ownership of the problem which was finally resolved this week after five months and in that process layed new cable in new trenches and shortened the distance by about 140 metres as a preventive measure.

Over this period I found Andrew extremely easy to communicate with and extremely patient. He had a difficult job in relaying my problem to at that time an unsympathetic NBN. He kept re-assuring me to “hang-in”and we will get there eventually which we did.

Thank you Andrew and OntheNet for your great service.

Great Service from a Local Company – Great company to deal with and local to the gold coast. Speeds are stable with no drop outs yet. Happy to recommend them when compared to slightly lower priced unhelpful overseas companies. Show details

GREAT COMPANY – They have fantastic customer service (thanks Paul) great NBN speeds and the prices are keen too. Was dealing with Telstra but they said 3 months to connect to NBN so i called onthenet -they did it in 3 days! Show details

Great no problems – We have been with onthenet for several years and have never had a problem or outage. We have a 150 plus bonus 50Gb plan and it works fine for us. Show details

Extremely fast installation and professional service – Booked NBN service through OnTheNet on June 3, 2020 after researching other customers positive experiences (and many very negative experiences with other internet providers). Same day I had received an email from OnTheNet with details for provisioning with NBN Co. and scheduled appointment date of June 11. I picked up the modem from their office… Read more

(as it's not too far from where I live). The modem had been preconfigured with all the service details and had even been disinfected as a Covid-19 precaution. Received daily updates from OnTheNet and NBN Co to confirm appointment time is still acceptable. NBN technician turned up today as scheduled and had us connected within an hour. Ping test shows: 11ms, 98Mbps DL, 38Mbps UL. Very consistent. No dropouts yet. NBN100 plan, fiber-to-node connection. 315m to nearest node. Very happy with the service!

OMG i haven't reviewed Onthenet yet ! – I have been using them for way more than 10 years, i have recommended 100's of people to use there service when ADSL fault finding was a joke with other ISP's. There is not a better ISP in the country i think. Over 10 years i can count on 1 hand the times i have needed to call for help and i think everytime it was me or a problem not related to… Read more

onthenet. I personally know the staff there, you can call a tech support person, they can look at your connection, they can and will see problem if there is one. If they can not see it they will escalate for you and try to resolve the problem. And they call you back !

There is no better tech support for an ISP in Australia. Yes they only work 9-6pm but at least you know you can talk to a real person that can resolve the problem.

My NBN connection is 100% solid, i was lucky tho getting new cable in the street and a good installer running it to my prefered location.

Outstanding service – When I needed to join NBN I had reservations after hearing other horror stories. I decided to join ONTHENET because they were local and had a local service call centre. Like most NBN providers, I joined online, but when I had to call ONTHENET to ask a question I was pleasantly surprised to be answered immediately. The service officer was happy to… Read more

spend some time answering my questions. They obviously know what they are talking about and can explain technical details in plain English.

On The Net – Extremely reliable connections and service. I am very happy as a client of On The Net and recommend them as a provider to friends and family. All those who have followed my suggestion are also happy with the connections and service. Show details

Good NBN service – After being an on-the-net customer for many years I recently required NBN connection after moving back to the Gold Coast. As always the service was quick and smart and installation happened within a few days . The speed and service is great and have had no disruptions to service. Show details

Local company doing what they say they will – We switched from a major telco to OntheNet HFC NBN50 approx. 6 months ago and have been happy to date. After an initial issue with an NBN Co. tech, OntheNet ensured that we were prioritised with our connection and we were up and running within days. We are heavy users who mostly during peak times are running Netflix on two TV's, gaming consoles… Read more

and web browsing. We've not experienced any dropouts and typically achieve down speeds of 28 to 40 mbps and up speeds of 15 to 20 mbps. Importantly, the speeds are stable with low ping. It is refreshing to speak with a local and we are more than happy to pay a few $$ more a month to see jobs stay in Australia along with profits.

Thank you onthenet for making my transition smooth and being there to sort issues – I transitioned to NBN from ADSL (both with onthenet) I had an issue with the NBN installation and it was fixed quickly. The only times my NBN has dropped out Onthenet has investigated and got back to me immediately with updates on the situation. Onthenet staff are all so helpful, have been with them for years and recommend them to everyone on the Gold Coast. Show details

Excellent service – Excellent service from this company. They give objective and impartial information on speeds and costs. you can speak directly to their technicians. I had no trouble in being connected and the speed is exactly what they suggested it would be. Show details

Not the cheapest, but it's good – I get full speeds all the time with no congestion issues. Not the cheapest in town and priced at a premium but it's worth it. They got me connected quickly. Show details

A customer support team I can understand – I researched and came up with onthenet.I called and spoke to someone in "Australia".I joined up and it was easy fast to connect.The service is faultless.Spend a few bucks more and use these guys.Previous was Belong and they tell lies overcharge and are generally ignorant to anything you say and thats only when you finally get one you… Read more

understand.Belong are as pathetic as Gccc. Onthenet please dont change your style word is getting around,I tell everybody how good you are, cheers