Great service I received from Andrew Oskam and the team from OntheNet
What great service I received from Andrew Oskam and the team from OntheNet, Gold Coast. Back in January our NBN service went slow suddenly to the point we could not successfully stream sport, conduct teleconferencing calls, make online bookings, make landline calls without continuous dropouts. My provider at the time would not answer my calls within a two hours and when I did manage to talk to someone, they kept saying I did not have a problem. I knew the problem was not on m...
Great Service from a Local Company.
Great company to deal with and local to the gold coast. Speeds are stable with no drop outs yet. Happy to recommend them when compared to slightly lower priced unhelpful overseas companies.
They have fantastic customer service (thanks Paul) great NBN speeds and the prices are keen too.
Was dealing with Telstra but they said 3 months to connect to NBN so i called onthenet -they did it in 3 days!
Great no problems
We have been with onthenet for several years and have never had a problem or outage. We have a 150 plus bonus 50Gb plan and it works fine for us.
- NBN 100/40
Extremely fast installation and professional service
Booked NBN service through OnTheNet on June 3, 2020 after researching other customers positive experiences (and many very negative experiences with other internet providers).
Same day I had received an email from OnTheNet with details for provisioning with NBN Co. and scheduled appointment date of June 11.
I picked up the modem from their office (as it's not too far from where I live). The modem had been preconfigured with all the service details and had even been disinfected as a Covid-19 precaution.
Received daily updates from OnTheNet and N...
Very disappointed with On The Net’s loyalty to their customers.
Very disappointed with On The Net’s loyalty to their customers. When I signed up about a year and a half ago, the package options were $59 for 150GB or $69 for Unlimited. I went with $59. A few months ago their prices went up to $69 and $79 respectively for new customers (prices remained the same for existing customers). At this point I needed to upgrade to unlimited so assumed since I was an existing customer, I could get the $69 for unlimited as per all the other existing customers were getting ($10 extra to upgrade from 150GB to Unlimite...d). This was flatly refused, and I was told I would need to pay an additional $20 a month to upgrade (keeping in mind they have thousands of customers on $69 for unlimited who have been with them as long or less than I have). Even being under financial hardship because of COVID19 made no difference. The excuse was that their wholesale prices went up late last year. On later investigations I found this was not true, and NBN actually dropped wholesale prices in November 2019 and left the 50/20 wholesale price as is. Very disappointed to be deceived after being such a loyal customer. If you want a 50/20 Unlimited package, I would suggest Launtel, TPG or MyRepublic.
OMG i haven't reviewed Onthenet yet !
I have been using them for way more than 10 years, i have recommended 100's of people to use there service when ADSL fault finding was a joke with other ISP's.
There is not a better ISP in the country i think.
Over 10 years i can count on 1 hand the times i have needed to call for help and i think everytime it was me or a problem not related to onthenet. I personally know the staff there, you can call a tech support person, they can look at your connection, they can and will see problem if there is one. If they can not see it they will esca...late for you and try to resolve the problem. And they call you back ! There is no better tech support for an ISP in Australia. Yes they only work 9-6pm but at least you know you can talk to a real person that can resolve the problem. My NBN connection is 100% solid, i was lucky tho getting new cable in the street and a good installer running it to my prefered location.
When I needed to join NBN I had reservations after hearing other horror stories. I decided to join ONTHENET because they were local and had a local service call centre. Like most NBN providers, I joined online, but when I had to call ONTHENET to ask a question I was pleasantly surprised to be answered immediately. The service officer was happy to spend some time answering my questions. They obviously know what they are talking about and can explain technical details in plain English.
On The Net
Extremely reliable connections and service. I am very happy as a client of On The Net and recommend them as a provider to friends and family. All those who have followed my suggestion are also happy with the connections and service.
Good NBN service
After being an on-the-net customer for many years I recently required NBN connection after moving back to the Gold Coast. As always the service was quick and smart and installation happened within a few days . The speed and service is great and have had no disruptions to service.
Local company doing what they say they will
We switched from a major telco to OntheNet HFC NBN50 approx. 6 months ago and have been happy to date. After an initial issue with an NBN Co. tech, OntheNet ensured that we were prioritised with our connection and we were up and running within days.
We are heavy users who mostly during peak times are running Netflix on two TV's, gaming consoles and web browsing. We've not experienced any dropouts and typically achieve down speeds of 28 to 40 mbps and up speeds of 15 to 20 mbps. Importantly, the speeds are stable with low ping.
It is refreshing to speak with a local and we are more than happy to pay a few $$ more a month to see jobs stay in Australia along with profits.
Thank you onthenet for making my transition smooth and being there to sort issues
I transitioned to NBN from ADSL (both with onthenet) I had an issue with the NBN installation and it was fixed quickly. The only times my NBN has dropped out Onthenet has investigated and got back to me immediately with updates on the situation. Onthenet staff are all so helpful, have been with them for years and recommend them to everyone on the Gold Coast.
Excellent service from this company. They give objective and impartial information on speeds and costs. you can speak directly to their technicians. I had no trouble in being connected and the speed is exactly what they suggested it would be.
- NBN 50/20
Not the cheapest, but it's good
I get full speeds all the time with no congestion issues. Not the cheapest in town and priced at a premium but it's worth it. They got me connected quickly.
What a joke can’t even watch a Netflix movie keeps dropping out, what a waste of $49 a month
Connection is crap, can’t even watch a movie on Netflix without the internet connection dropping out every 5 minutes what a joke for $49 a month and no phone after hours g figure
Questions & Answers
The pricing you quote for OnTheNet is for the Gold Coast ONLY. Charges outside the Gold Coast are MUCH higher and data allowance is LIMITED.
Is change of email address required when moving to onthenet?
Ah, everyone gets burnt by this at one time or another, never use the email account your ISP provides, otherwise switching is a pain (yes you lose it!). Bite the bullet and forgo your current ISP email address and get a public one next time like gmail, hotmail, yahoo etc NOT the ISP email address, or probably unlikely, consider buying your own domain and mail server.
Get an answer from our members
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$79.95||$99.95||$59.95|
|Typical Evening Download Speed||44.0 Mbps||82.0 Mbps|
|Max Download Speed||50 Mbps||100 Mbps||12 Mbps|
|Max Upload Speed||20 Mbps||40 Mbps||1 Mbps|
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