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OntheNet
4.6 from 54 reviews · View Statistics
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Reviews

4.6
54 reviews
  • Value for Money
    4.1 (14)
  • Transparency
    4.5 (11)
  • Customer Service
    4.4 (14)
  • Adequate Speeds Yes (14) · No (1)
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Excellent

published
Incentivised Review No
Start DateJanuary 2021
Mark
MarkSouth East Queensland, QLD
  • 4 reviews

Great Service from a Local Company.

published

Great company to deal with and local to the gold coast. Speeds are stable with no drop outs yet. Happy to recommend them when compared to slightly lower priced unhelpful overseas companies.

Value for Money
Transparency
simon
simon
  • 4 reviews
  • 2 likes

GREAT COMPANY

published

They have fantastic customer service (thanks Paul) great NBN speeds and the prices are keen too.
Was dealing with Telstra but they said 3 months to connect to NBN so i called onthenet -they did it in 3 days!

Value for Money
Transparency
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Wazza
WazzaSouth East Queensland, QLD
  • 2 reviews

Great no problems

published

We have been with onthenet for several years and have never had a problem or outage. We have a 150 plus bonus 50Gb plan and it works fine for us.

Value for Money
Transparency
Aaron M.
Aaron M.South East Queensland, QLD
  • 2 reviews
  • 1 like

Extremely fast installation and professional service

published
Value for Money
Transparency

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Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
best-internet-and-mobile-phone-service-providers-in-2020
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Craig D.
Craig D.South East Queensland, QLD

Very disappointed with On The Net’s loyalty to their customers.

published
Value for Money
Transparency
wyrmbait
wyrmbaitSouth East Queensland, QLD
  • 38 reviews
  • 26 likes

OMG i haven't reviewed Onthenet yet !

published
Value for Money
Transparency
Greg
Greg
  • 2 reviews

Outstanding service

published

When I needed to join NBN I had reservations after hearing other horror stories. I decided to join ONTHENET because they were local and had a local service call centre. Like most NBN providers, I joined online, but when I had to call ONTHENET to ask a question I was pleasantly surprised to be answered immediately. The service officer was happy to spend some time answering my questions. They obviously know what they are talking about and can explain technical details in plain English.

Value for Money
Transparency
Dennis
DennisSouth East Queensland, QLD
  • 3 reviews

On The Net

published

Extremely reliable connections and service. I am very happy as a client of On The Net and recommend them as a provider to friends and family. All those who have followed my suggestion are also happy with the connections and service.

Incentivised Review No
Adequate Speeds Yes
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Good NBN service

published

After being an on-the-net customer for many years I recently required NBN connection after moving back to the Gold Coast. As always the service was quick and smart and installation happened within a few days . The speed and service is great and have had no disruptions to service.

Value for Money
Transparency
No One Knows
No One KnowsSouth East Queensland, QLD
  • 3 reviews
  • 1 like

Local company doing what they say they will

published

We switched from a major telco to OntheNet HFC NBN50 approx. 6 months ago and have been happy to date. After an initial issue with an NBN Co. tech, OntheNet ensured that we were prioritised with our connection and we were up and running within days.
We are heavy users who mostly during peak times are running Netflix on two TV's, gaming consoles and web browsing. We've not experienced any dropouts and typically achieve down speeds of 28 to 40 mbps and up speeds of 15 to 20 mbps. Importantly, the speeds are stable with low ping.
It is refreshing to speak with a local and we are more than happy to pay a few $$ more a month to see jobs stay in Australia along with profits.

Value for Money
Transparency
FionaC
FionaCSouth East Queensland, QLD

Thank you onthenet for making my transition smooth and being there to sort issues

published

I transitioned to NBN from ADSL (both with onthenet) I had an issue with the NBN installation and it was fixed quickly. The only times my NBN has dropped out Onthenet has investigated and got back to me immediately with updates on the situation. Onthenet staff are all so helpful, have been with them for years and recommend them to everyone on the Gold Coast.

Value for Money
Transparency
Paul
PaulSouth East Queensland, QLD
  • 7 reviews

Excellent service

published

Excellent service from this company. They give objective and impartial information on speeds and costs. you can speak directly to their technicians. I had no trouble in being connected and the speed is exactly what they suggested it would be.

Value for Money
Transparency
Mike C
Mike CSouth East Queensland, QLD
  • 10 reviews
  • 1 like

Not the cheapest, but it's good

published

I get full speeds all the time with no congestion issues. Not the cheapest in town and priced at a premium but it's worth it. They got me connected quickly.

Incentivised Review No
Connection TypeFTTC (Fibre to the Curb)
Jeanette King
Jeanette KingSouth East Queensland, QLD

What a joke can’t even watch a Netflix movie keeps dropping out, what a waste of $49 a month

published

Connection is crap, can’t even watch a movie on Netflix without the internet connection dropping out every 5 minutes what a joke for $49 a month and no phone after hours g figure

Value for Money
Customer Service
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Read more reviews - page 2

Questions & Answers

Lio L
Lio Lasked
NBN 50/20

The pricing you quote for OnTheNet is for the Gold Coast ONLY. Charges outside the Gold Coast are MUCH higher and data allowance is LIMITED.

No answers
tucks
tucksasked
OntheNet

What sydney areas are available for nbn connection?

No answers
tucks
tucksasked
OntheNet

Is change of email address required when moving to onthenet?

1 answer
John H
John H

Ah, everyone gets burnt by this at one time or another, never use the email account your ISP provides, otherwise switching is a pain (yes you lose it!). Bite the bullet and forgo your current ISP email address and get a public one next time like gmail, hotmail, yahoo etc NOT the ISP email address, or probably unlikely, consider buying your own domain and mail server.

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OntheNet

Details

Compare all 3 OntheNet
OntheNet NBN 12/1
  • Discontinued

OntheNet NBN 12/1

5.0
(2)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $79.95$99.95$59.95
Typical Evening Download Speed 44.0 Mbps82.0 Mbps
Max Download Speed 50 Mbps100 Mbps12 Mbps
Max Upload Speed 20 Mbps40 Mbps1 Mbps
Packages AvailableStandaloneStandalone
Data AllowanceUnlimitedUnlimited
Compare all 3 OntheNet
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