OntheNet
NBN 50/20, NBN 100/40, NBN 12/1 · See All
69 reviews · Statistics
amazing support
OntheNetamazing support they provide with no waiting period compared to others company i been with them with over 7 years any issues happen they help to fix in a few minutes, very satisfying with them highly recommended
- Start Date: May 2017
Service Second to None
OntheNetI've been with OntheNet for 6 years now, and I have to say that I am always amazed with their continued professionalism and friendly attitude with every phone call, no matter what the reason - all staff are friendly and helpful on all levels. Excellent service - can't fault them. Thank you OnTheNet for a great service.
- Start Date: March 2017
- Adequate Speeds: Yes
- Standalone or Bundled: Bundled
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Great service
NBN 100/40Nbn fault fixed cheerfully and promptly what else
Can i say
Excellent service provided by Onthenet
OntheNetJamie was extremely professional and efficient with the service he provided with the Outlook 365 connectivity issue.
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Excellent Service
NBN 50/20After recently setting up NBN in our unit, there were some initial problems that were not directly related to On the Net, however the guys go out of their way to assist any way they can with excellent all round advise.
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
There is no better service on the Gold Coast
NBN 50/20Hade a problem with intermitted problem they tested my line and Uplode was not consistent. Organize Nbn and told them what to fix. My friend had same problem 4 times call out by NBN to locate problem. The difference is they were told what to do!!!!! Worth all the extra couple dollars to compare to the cheapest deal.
- Start Date: March 2005
- Adequate Speeds: Yes
- Standalone or Bundled: Bundled
- Contract Type: Month-to-month
- Data Type: Capped Data
modem and nbn failures 2 months to fix increase $ better work
NBN 50/20Useless advice modem replaced $200 NBN rewired no change uprade to next level if not fixed goodbye
- Adequate Speeds: No
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Capped Data
Friendly, helpful service and great internet
NBN 100/40OnTheNet have such incredible service! They're friendly, quick to help and go above and beyond. It's so hassle-free and the internet is fast and reliable at a great price. Highly recommend!!
- Start Date: November 2018
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Very impressed.
NBN 12/1Been a customer for many years and yesterday was the first time I had NBN problems. Service from your tech was first rate with 3 separate phone calls keeping me up to date with the current situation.
- Standalone or Bundled: Standalone
- Data Type: Capped Data
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Fantastic service.
NBN 100/40We've recently updated our plan. I rate all companies I use (banks, cards, utilities, etc) for both the product and for the service. Being a retired IT professor, I'm not easy to please with my IT requirements. Service is local so it's easy to connect, to understand and to implement. Of all the companies I use, I rate this one on top of the pile. We've recently updated our plan.
- Start Date: April 1999
- Adequate Speeds: Yes
- Standalone or Bundled: Bundled
- Contract Type: 24-month contract
- Data Type: Capped Data
The NBN is absolutely great. Add onthenet service to that and you have nirvana.
NBN 100/40NBN through onthenet is great, the help they gave me with my set up was first class. We have been with them 16+ years and would not look at any other ISP. we have had virtually no down time with the service apart from a dud NBN connection box, obviously not an onthenet problem.
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: 12-month contract
- Data Type: Unlimited Data
Service Centre very helpful
OntheNetThe staff were reasonably quick in responding to my issue. We narrowed down the issue at my end.
- Start Date: January 2017
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Good patient advice given
NBN 50/20My questions about a fibre Optic email I received from onthenet were answered quickly and I got good advice
- Start Date: June 1994
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
I actually have the NBN 1000/50 and it's lightning fast.
NBN 100/40On The Net are super reliable and technically highly competent. What you pay for, you get. My recent FTTP upgrade was handled very smoothly and swiftly.
- Start Date: October 2010
- Adequate Speeds: Yes
- Standalone or Bundled: Standalone
- Contract Type: 12-month contract
- Data Type: Unlimited Data
Best internet service provider I have ever had
NBN 50/20I have been with On The Net for 3 years now. Confused when I was signing up and a company rep phoned me to help complete my application. I pay for 50/20 but the 50 MBPS is often around 53 so I am getting faster internet than I am paying for. Upload is always around 18 or 19. Perfect connection. Rarely have problems with losing connection. They do not have overseas call centres so you actually talk to a local. Also have a VoIP phone for the trivial cost of $20 a year.. On the rare occasion there are connection failures. I receive prompt attention. Highly recommended
- Start Date: September 2019
- Adequate Speeds: Yes
- Standalone or Bundled: Bundled
- Contract Type: 24-month contract
- Data Type: Unlimited Data
Questions & Answers
The pricing you quote for OnTheNet is for the Gold Coast ONLY. Charges outside the Gold Coast are MUCH higher and data allowance is LIMITED.
What sydney areas are available for nbn connection?
Is change of email address required when moving to onthenet?
Ah, everyone gets burnt by this at one time or another, never use the email account your ISP provides, otherwise switching is a pain (yes you lose it!). Bite the bullet and forgo your current ISP email address and get a public one next time like gmail, hotmail, yahoo etc NOT the ISP email address, or probably unlikely, consider buying your own domain and mail server.
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Details
 OntheNet NBN 50/204.5(18) | OntheNet NBN 100/405.0(7) | | |
|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $79.95 | $99.95 | $59.95 |
| Typical Evening Download Speed | 44Mbps | 95Mbps | |
| Max Upload Speed | 20 Mbps | 40 Mbps | 1 Mbps |
| Service Type | NBN | NBN | |
| Packages Available | Bundle and Standalone | Bundle and Standalone | |
| Contract | Monthly and Set Period | Monthly and Set Period | |
| Data Allowance | Capped/Fixed and Unlimited | Capped/Fixed and Unlimited | |
| Max Download Speed | 50 Mbps | 100 Mbps | 12 Mbps |
Contact info for OntheNet
| Mon | 9:00 am - 5:00 pm |
|---|---|
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | Closed |
| Sun | Closed |
Extra Information
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