OntheNet

OntheNet

OntheNet
4.7

70 reviews

PositivevsNegative
93% · 655 · 7%

Adequate Speeds Yes · No
Value for Money
4.3
Transparency
4.6
Customer Service
4.6
Brand Manager for OntheNet? Claim your listing.

Reviews

70 reviews
RAB
RABSouth East Queensland, QLD
  NBN 100/40

Hell yeah, OnTheNet is the go!

OnTheNet have been my ISP for MANY years now and their support has never been wanting. Quick, corteous help is always provided when requested. Sales team are awesome and go out of their way to set up new hardware for seamless replacement (the true defination of plug and play). Cannot recommend highly enough. Show details
FOX T.
FOX T.Greater Melbourne (Inner), VIC2 posts
  OntheNet

amazing support

amazing support they provide with no waiting period compared to others company i been with them with over 7 years any issues happen they help to fix in a few minutes, very satisfying with them highly recommended Show details
Value for Money
Customer Service
Sharyn Lappe
Sharyn LappeRichmond-Tweed, NSW3 posts
  OntheNet

Service Second to None

I've been with OntheNet for 6 years now, and I have to say that I am always amazed with their continued professionalism and friendly attitude with every phone call, no matter what the reason - all staff are friendly and helpful on all levels. Excellent service - can't fault them. Thank you OnTheNet for a great service. Show details
Garry K.
Garry K.4 posts
  NBN 100/40

Great service

Nbn fault fixed cheerfully and promptly what else
Can i say
Value for Money
Customer Service
Onthenet service
Onthenet service
  OntheNet

Excellent service provided by Onthenet

Jamie was extremely professional and efficient with the service he provided with the Outlook 365 connectivity issue.
Pete
PeteSouth East Queensland, QLD5 posts
  NBN 50/20

Excellent Service

After recently setting up NBN in our unit, there were some initial problems that were not directly related to On the Net, however the guys go out of their way to assist any way they can with excellent all round advise. Show details
Johann
JohannSouth East Queensland, QLD
  NBN 50/20

There is no better service on the Gold Coast

Hade a problem with intermitted problem they tested my line and Uplode was not consistent. Organize Nbn and told them what to fix. My friend had same problem 4 times call out by NBN to locate problem. The difference is they were told what to do!!!!! Worth all the extra couple dollars to compare to the cheapest deal. Show details
Maxbro
Maxbro
  NBN 50/20

modem and nbn failures 2 months to fix increase $ better work

Useless advice modem replaced $200 NBN rewired no change uprade to next level if not fixed goodbye Show details
Sophie
SophieSouth East Queensland, QLD
  NBN 100/40

Friendly, helpful service and great internet

OnTheNet have such incredible service! They're friendly, quick to help and go above and beyond. It's so hassle-free and the internet is fast and reliable at a great price. Highly recommend!! Show details
Ian
Ian
  NBN 12/1

Very impressed

Been a customer for many years and yesterday was the first time I had NBN problems. Service from your tech was first rate with 3 separate phone calls keeping me up to date with the current situation. Show details
Value for Money
Transparency
Customer Service
jrb17
jrb17South East Queensland, QLD21 posts
  Verified NBN 100/40

Fantastic service

We've recently updated our plan. I rate all companies I use (banks, cards, utilities, etc) for both the product and for the service. Being a retired IT professor, I'm not easy to please with my IT requirements. Service is local so it's easy to connect, to understand and to implement. Of all the companies I use, I rate this one on top of the pile. We've recently updated our plan. Show details
John H
John HSouth East Queensland, QLD2 posts
  NBN 100/40

The NBN is absolutely great. Add onthenet service to that and you have nirvana

NBN through onthenet is great, the help they gave me with my set up was first class. We have been with them 16+ years and would not look at any other ISP. we have had virtually no down time with the service apart from a dud NBN connection box, obviously not an onthenet problem. Show details
Charlie G.
Charlie G.2 posts
  OntheNet

Service Centre very helpful

The staff were reasonably quick in responding to my issue. We narrowed down the issue at my end. Show details
Value for Money
Transparency
Customer Service
Don
DonSouth East Queensland, QLD3 posts
  NBN 50/20

Good patient advice given

My questions about a fibre Optic email I received from onthenet were answered quickly and I got good advice Show details
Warwick
WarwickSouth East Queensland, QLD
  NBN 100/40

I actually have the NBN 1000/50 and it's lightning fast

On The Net are super reliable and technically highly competent. What you pay for, you get. My recent FTTP upgrade was handled very smoothly and swiftly. Show details
Value for Money
Transparency
Customer Service

Questions & Answers

Lio L
Lio L · NBN 50/20

The pricing you quote for OnTheNet is for the Gold Coast ONLY. Charges outside the Gold Coast are MUCH higher and data allowance is LIMITED.

tucks
tucks · OntheNet

What sydney areas are available for nbn connection?

tucks
tucks · OntheNet

Is change of email address required when moving to onthenet?

John H
John H  

Details

Compare all OntheNet listings
OntheNet NBN 12/1
  • Discontinued
OntheNet NBN 12/15.0 
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $79.95$99.95$59.95
Typical Evening Download Speed 44Mbps95Mbps
Max Upload Speed 20 Mbps40 Mbps1 Mbps
Max Download Speed 50 Mbps100 Mbps12 Mbps
Contract TypeMonthly / No Lock-in and Set PeriodMonthly / No Lock-in and Set Period
Data AllowanceCapped/Fixed and UnlimitedCapped/Fixed and Unlimited
Packages AvailableBundle and StandaloneBundle and Standalone
Service TypeNBNNBN
Visit official website

Contact info for OntheNet

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed

Extra Information

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