OntheNet

OntheNet

NBN 50/20, NBN 100/40, NBN 12/1 · See All

4.7

69 reviews · Statistics

PositiveNegative
93% · 645 · 7%
Adequate Speeds Yes (23) · No (2)
Value for Money
4.3 (25)
Transparency
4.6 (20)
Customer Service
4.6 (26)
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Reviews

FOX T.
FOX T. Greater Melbourne (Inner), VIC · 2 posts

amazing support

OntheNet

amazing support they provide with no waiting period compared to others company i been with them with over 7 years any issues happen they help to fix in a few minutes, very satisfying with them highly recommended

  • Start Date: May 2017
Value for Money
Customer Service
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Sharyn Lappe
Sharyn Lappe Richmond-Tweed, NSW · 3 posts

Service Second to None

OntheNet

I've been with OntheNet for 6 years now, and I have to say that I am always amazed with their continued professionalism and friendly attitude with every phone call, no matter what the reason - all staff are friendly and helpful on all levels. Excellent service - can't fault them. Thank you OnTheNet for a great service.

  • Start Date: March 2017
  • Adequate Speeds: Yes
  • Standalone or Bundled: Bundled
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data
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Garry K.
Garry K. · 4 posts

Great service

NBN 100/40

Nbn fault fixed cheerfully and promptly what else
Can i say

Value for Money
Customer Service
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Onthenet service
Onthenet service

Excellent service provided by Onthenet

OntheNet

Jamie was extremely professional and efficient with the service he provided with the Outlook 365 connectivity issue.

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Pete
Pete South East Queensland, QLD · 4 posts

Excellent Service

NBN 50/20

After recently setting up NBN in our unit, there were some initial problems that were not directly related to On the Net, however the guys go out of their way to assist any way they can with excellent all round advise.

  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data
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Johann
Johann South East Queensland, QLD

There is no better service on the Gold Coast

NBN 50/20

Hade a problem with intermitted problem they tested my line and Uplode was not consistent. Organize Nbn and told them what to fix. My friend had same problem 4 times call out by NBN to locate problem. The difference is they were told what to do!!!!! Worth all the extra couple dollars to compare to the cheapest deal.

  • Start Date: March 2005
  • Adequate Speeds: Yes
  • Standalone or Bundled: Bundled
  • Contract Type: Month-to-month
  • Data Type: Capped Data
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Maxbro
Maxbro

modem and nbn failures 2 months to fix increase $ better work

NBN 50/20

Useless advice modem replaced $200 NBN rewired no change uprade to next level if not fixed goodbye

  • Adequate Speeds: No
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Capped Data
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Sophie
Sophie South East Queensland, QLD

Friendly, helpful service and great internet

NBN 100/40

OnTheNet have such incredible service! They're friendly, quick to help and go above and beyond. It's so hassle-free and the internet is fast and reliable at a great price. Highly recommend!!

  • Start Date: November 2018
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data
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Ian
Ian

Very impressed.

NBN 12/1

Been a customer for many years and yesterday was the first time I had NBN problems. Service from your tech was first rate with 3 separate phone calls keeping me up to date with the current situation.

  • Standalone or Bundled: Standalone
  • Data Type: Capped Data
Value for Money
Transparency
Customer Service
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jrb17
jrb17 South East Queensland, QLD · 21 posts
 · Verified

Fantastic service.

NBN 100/40

We've recently updated our plan. I rate all companies I use (banks, cards, utilities, etc) for both the product and for the service. Being a retired IT professor, I'm not easy to please with my IT requirements. Service is local so it's easy to connect, to understand and to implement. Of all the companies I use, I rate this one on top of the pile. We've recently updated our plan.

  • Start Date: April 1999
  • Adequate Speeds: Yes
  • Standalone or Bundled: Bundled
  • Contract Type: 24-month contract
  • Data Type: Capped Data
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John H
John H South East Queensland, QLD · 2 posts

The NBN is absolutely great. Add onthenet service to that and you have nirvana.

NBN 100/40

NBN through onthenet is great, the help they gave me with my set up was first class. We have been with them 16+ years and would not look at any other ISP. we have had virtually no down time with the service apart from a dud NBN connection box, obviously not an onthenet problem.

  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: 12-month contract
  • Data Type: Unlimited Data
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Charlie G.
Charlie G. · 2 posts

Service Centre very helpful

OntheNet

The staff were reasonably quick in responding to my issue. We narrowed down the issue at my end.

  • Start Date: January 2017
Value for Money
Transparency
Customer Service
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Don
Don South East Queensland, QLD · 3 posts

Good patient advice given

NBN 50/20

My questions about a fibre Optic email I received from onthenet were answered quickly and I got good advice

  • Start Date: June 1994
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
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Warwick
Warwick South East Queensland, QLD

I actually have the NBN 1000/50 and it's lightning fast.

NBN 100/40

On The Net are super reliable and technically highly competent. What you pay for, you get. My recent FTTP upgrade was handled very smoothly and swiftly.

  • Start Date: October 2010
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: 12-month contract
  • Data Type: Unlimited Data
Value for Money
Transparency
Customer Service
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Gary H
Gary H · 6 posts

Best internet service provider I have ever had

NBN 50/20

I have been with On The Net for 3 years now. Confused when I was signing up and a company rep phoned me to help complete my application. I pay for 50/20 but the 50 MBPS is often around 53 so I am getting faster internet than I am paying for. Upload is always around 18 or 19. Perfect connection. Rarely have problems with losing connection. They do not have overseas call centres so you actually talk to a local. Also have a VoIP phone for the trivial cost of $20 a year.. On the rare occasion there are connection failures. I receive prompt attention. Highly recommended

  • Start Date: September 2019
  • Adequate Speeds: Yes
  • Standalone or Bundled: Bundled
  • Contract Type: 24-month contract
  • Data Type: Unlimited Data
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Questions & Answers

Lio L
Lio L ·  · NBN 50/20

The pricing you quote for OnTheNet is for the Gold Coast ONLY. Charges outside the Gold Coast are MUCH higher and data allowance is LIMITED.

Guest
tucks
tucks ·  · OntheNet

What sydney areas are available for nbn connection?

Guest
tucks
tucks ·  · OntheNet

Is change of email address required when moving to onthenet?

John H
John H · 

Ah, everyone gets burnt by this at one time or another, never use the email account your ISP provides, otherwise switching is a pain (yes you lose it!). Bite the bullet and forgo your current ISP email address and get a public one next time like gmail, hotmail, yahoo etc NOT the ISP email address, or probably unlikely, consider buying your own domain and mail server.

Guest

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OntheNet

Details

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OntheNet NBN 12/1
  • Discontinued
OntheNet NBN 12/15.0
(3)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $79.95$99.95$59.95
Typical Evening Download Speed 44Mbps95Mbps
Max Upload Speed 20 Mbps40 Mbps1 Mbps
Service TypeNBNNBN
Packages AvailableBundle and StandaloneBundle and Standalone
ContractMonthly and Set PeriodMonthly and Set Period
Data AllowanceCapped/Fixed and UnlimitedCapped/Fixed and Unlimited
Max Download Speed 50 Mbps100 Mbps12 Mbps
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Contact info for OntheNet

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed

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