During the period between October 7th, 2017 and November 30th, 2017, OO.com.au offered one random OO.com.au reviewer the chance of winning a $500 OO.com.au voucher. This was to encourage their customers to write about their experiences with OO.com.au, be it positive, neutral or negative. It is possible that a review below was written by a customer that received this reward
Absolutely terrible service
if you want your order anytime within a year then stay well away from this site. Blame suppliers and offer a refund that takes forever to land back in your account! Shouldn't be able to sell in Australia!
No-one is getting back to me
I made a purchase last week. I went to check on the status of my order to find it had been cancelled, without any notification as to why. No one will return my attempt in contacting them via their mobile app. I cannot find another means of contact. I want to know why my order was cancelled. If i didnt go into my account to check my order status I would not have even known you cancelled it! I receive constant emails regarding new sales but basic customer service is non existent. Not good.
Beautiful clothes but late deliveries
Good quality clothes. Have bought so many clothes through their website but lately delivery has been terrible. Lately i ordered 2 dresses on the 20th of Sept but upto now i just received one
dress yesterday (20/10/19) a month later.For this reason i will never use this site again
Where is my order? Are you a scam?
I was told that I would receive a delivery yesterday. I havent received it and when I try to track order I am told there is an error. Im also told Ive received order. I havent.
Im given a message and number to call for help: Here is part of the message -
Please contact the Toll Global Service Desk on 1300 TOLL IT (1300 8655 48) or +61 3 8710 0777
or your local number and provide the above information to assist in troubleshooting the problem.
When I call the first number I reach TELSTRA. Not a toll serve. TESTRA. When I call the second number it doesnt exist.
What's going on OO.com shopping? So I googled this company and find this litany of complaints accusing this company of being a scam. ...I would like action on my complaint NOW. Not in two months. NOW. Or I will be taking legal action.
Ordered items on the 19th September, part order says it’s sent but when you press track the tracking number doesn’t exist in toll website.. then contact customer service to be given same generic response, no action, ask for a refund and get nothing. Do not use OO they’re thieves and scam artists who steal your money without the intent to send items
- Verified customer
Original OO scamming company.
Original OO is a scamming company. They charged my card twice for the same shoe and they refused to refund my money back. The website stated you can cancel within 24vhours, plus no funds taking until further processing. This was a lie. They snatched my funds instantly, before I was done with the process. You should be sick to uor 3 stomach taking money from innocent human beings. What if it was you? Get a real job instead of plotting on who u can scam out of money. Scam!Scam!Scam!
I’m a regular return customer to oo.com over a few years now and the reason I return is the guarantee of a bargain on popular items, great quality and ease of shopping.
Living a full life I find it’s so much easier just to log on and get what I want without spending a whole day out shopping. The range is huge and there’s always something for everyone. I have never had to return an item yet and because of this and all the above mentioned points 00.com is my first stop in online shopping every time.
Products are the problem
It’s a shame I have to give a two star rating. I found the return policy to be good. The person I emailed was good and I did buy a good product. The problem I bought 5 pairs of uggs and one sent was the wrong style, two were badly made, then Australian Shepard fantastic brand perfect pair, but the 5 th I kept as I was tired of returning like I did the first three loosing postage fees. I kept the cloud nine boots but excepted a part refund like $20 out of $100. Problem is they are so bad they have torn after three wears the wool just falls off. So the reason they are getting two stars I’d the products they are so bad. I have since started using other websites.
Very easy to use online, swift delivery, and an easy payment methodology, very impressed customer and very happy customer as well. Great work ok.com.au, l will be back to buy.
The reviewer stated that an incentive was offered for this review
Poor Service! Terrible Refund Policy!
My order: 29640255 was cancelled on the 7th July and I was notified that I can expect to see any monies owed reach my bank account within five business days. 8 business days has passed and still no refund. OO.COM.AU charges my account immediately after purchase, but when it comes to issuing a refund they take forever! Please refund my money!
Another issue I have with OO.COM.AU is delivery.
If you need your items to be delivered at a reasonable time. Don’t bother buying from this company.
I ordered 8 items on the 8th July. It is 9 days now and I am still waiting for my items to be dispatch. I don't know when I will receive all my items.
customer service non existant
Have used oo on and off for years now, but have noticed last couple of years delivery times have blown out excessively no response from contact us messages, and more items now no stock... latest was a handbag ordered... 6 weeks went by and nothing, then finally states stock arived... couple of weeks later still nothing so use contact us, after a week of no response use contact us again.... 4 days later i recieve a refund, no explanation... so if u are not in a hurry or on a deadline, or really dont care either way if it turns up then this site ...is fine to use, but otherwise u may be parting with ur money for months with no arrival of ordered item... it like lending the company money for a period of time without intrest in return... maybe it is the company that has taken over, but its really not good enough... no customer service at all... might be better if they purchased the stock and only charged us when item is actually dispatched like what amazon does... pick up ur game oo or u will end up out of buisness.
Love this Company
Always had excellent service and great products from them.A couple of times I had to return products but company responded immediately and I got a replacement quuckly. Prices are amazingly low at times and quality is always very good. My go to site for online shopping
A bit disappointed.
I ordered 3 items of Lock and Lock containers online back in April while at the Easter show. They never showed up so I emailed and they apologized saying they were waiting on a second delivery. Today I received notice of a refund with no explanation.
I'm an OO.com.au addict
Yes that's right I'm so addicted to this site. I have bought so much stuff from here and love it. I have also had to return a product which went seamlessly.
I've ordered products that have even come from Turkey and reordered again.
Thank you OO.com.au
every time I have used OO.com its been GREAT...THANK YOU......
Easy to use for a oldie!! I am very satisfied with my Product BUYs from OO.com...Great service and timely delivery..even when a product wasn't in stock ,my money was refunded.. thank you.
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Questions & Answers
Hi I made a purchase a few weeks back for Sheridan towel sets and have not yet received an email regarding when my goods will be delivered it is taking much to long. Please let me know what has happened ASAP otherwise I would like a refund.
Hi Deanna, I am sorry to hear that, you are still waiting for your order. I can assist to check on this for you. Please revert back with your order number. Thank you.
Hello I need to talk to someone urgently regarding my order. The phone number 1300 132 151 doesn't work (says its disconnected) and you're not responding to my online enquiries via the app. How do I contact you?
Hi, thank you for your message. I am sorry to hear that you are unable to get through us. Our contact number is
02 8317 5595. May I please request you to provide me with your order number for me to check and locate the whereabouts of your parcel and get back to you with an update.
My order 29924335 is being sent to the wrong shipping address the correct address is 14 Elwood close Atherton QLD 4883
Hi Mike, I have reviewed your order and unfortunately I will be unable to assist you with your request. This is due to your order already being dispatched out of our system.
While I cannot change your address, may I recommend that you attempt to contact the local delivery partner once your order has reached their network. In some instances they may be able to assist you to redirect the delivery (fees and charges may apply).
You can monitor the tracking of your order by visiting your Account online and heading to My Orders.
My apologies again for any inconvenience caused
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