During the period between October 7th, 2017 and November 30th, 2017, OO.com.au offered one random OO.com.au reviewer the chance of winning a $500 OO.com.au voucher. This was to encourage their customers to write about their experiences with OO.com.au, be it positive, neutral or negative. It is possible that a review below was written by a customer that received this reward
I recently had to return something I was happy with how I was taking care of
I’ve ordered quite a few things from this website and found delivery is reasonable time. The Members area is great and makes it really easy to be able to contact the team at all hours. I recently had to return something I was happy with how I was taking care of
The reviewer stated that an incentive was offered for this review
Terrible. Ordered was sent faulty item.
Still waiting for a refund!!!! Order number 3109602. Keep getting the run around. I just want my money back.was denied given vouchers reluctantly used. Product not available. Again asked for refund. Still waiting. Sent this to fair trade now.
Item out of stock so Sent something else instead!?
Ordered a brown handbag, waited 4 weeks, recieved a black handbag instead as it seems (after I researched myself) the brown is not in stock. Failed to communicate with me prior. This was a gift. They have only offered a 10% refund or to return and refund full. Waste of time and money!
Extremely poor customer service
I had 2 orders in the process, first was just about to be delivered within days, according to the info on they website, when I made second order.
In few days I found out that first order is delayed by a week, without any info update or apologies, even though it was a local supplier and it took them already 1 month, before the delay.
I sent an enquiry and it took them couple of days to respond, by then I decided I don't want to deal with them anymore and requested cancellation of all orders and refund. Week later and I am still waiting for the t...
This store is amazing
Great site, with a good range of discounted goods. I purchased womens clothing and seafolly swimwear which I was very happy with. Postage was fairly quick and the goods were of high quality and genuine.
A lost customer before even purchasing!
It's very disheartening to read the significant amount of bad service reviews this company has. I was filling up my basket but had the itch to check other peoples experiences and I'm very grateful I did. You really need to fix whatever you're doing wrong Because that is an overwhelming amount of bad reviews. I was really excited to order but unfortunately, because of the amount of negative feedback I won't be. Please look after your customers because this is what keeps a business running, respect your customers and actually help them instead of...giving them robotic answers. Maybe this feedback will help or maybe it will get overlooked, but from the outside looking in, this company looks to be thieving and crooked! Please be an honest company!
My order got delivered to the wrong address in the wrong state! Oo.coms response was for me to go collect it myself disgusting, no refund, no replacement, no apology just a don't in my bank account. Even have that automated message saying I hope I love my product.. as if I ever had it. Enjoy my money guys while I get zilch
Don’t deliver as per estimated delivery and customer service do not respond or avoid providing resolution.
Placed a number of orders in November 2019 all were Christmas presents. The estimated delivery date for each order was no later than 17/12/19, plenty of time for Christmas. On the 2/12, 2 of my orders were supposedly delivered but weren’t and no calling card was left by fastaway couriers. Made contact as to what was occurring. The response from oo.com.au. did not assist, rather told me to track an order that was telling me that the order had been delivered. And so it goes, a number of order issues and not helpful contact responses made i...t very frustrating. I asked them to call me so I could convey my issues verbally and hopefully get them to understand my problems but this never occurred. On the 19/12/19 and after many, many, customer contacts that either resulted in a non response or a silly answer I knew that the chance of getting my orders was very slim. I sent them a detailed contact quoting order numbers and requested a full refund. These were meant to be Christmas presents and were no longer required. This never occurred, yesterday I checked the orders to see if a I had a refund and was dismayed to find that on that very day 6/1/2020 the courier company claimed they tried to deliver 2 of these orders, orders dispatched well after my request for refund and yet again no calling card from the courier company was left and I don’t believe they called. The courier company are just as bad with contacts, they don’t respond or don’t actually answer the question you ask. Again contacted oo.com.au and complained. Needless to say they actually ignored my complaint and sent me a response about tracking?????? Beyond belief, I have no goods, no refund, it is well after Christmas and no one at oo.com.au cares to assist in providing a true response to resolving your problem. My advice dont order from them.
Very slow dispatch and poor customer service. AVOID!!!
Ordered some items that were coming from the UK. After 2 weeks my parcel still hadn't even picked up by the courier company. Contacted them via their website, very slow to respond (3 days). Got a generic reply saying they're sorry and that my order had definitely been picked up by the courier company.
I managed to find a phone number to actually speak to someone about my order, but they were no help at all basically gave me the same spiel as the message I was sent on their website. For future reference to anyone trying to get in contact with OO via the phone, call the OZSALE number: (02) 8081 0972, as both websites are owned and run by the same company.
I will never use OO in the future.
Never again use them
Ordered on 29th November - three items. 2 items from China arrived Monday 30th December. Last item from within Australia not delivered yet! Have sent three messages directly to oo.com.au and no response from any message. Have gone way downhill in service and delivery.
Slow dispatch. Three weeks later and no domestic delivery
Placed an order 6th December with plenty of time for Christmas postage. Now showing estimated arrival up to 27th December. No response from emailing the website directly. Really disappointed in the. shoddy service.
- Verified customer
Left without four Christmas orders
Left without four Christmas orders I placed in November because the website told me all would be here by 13-18 December (some said earlier). Three were dispatched 12, 16 and 20 December with one tracking order actually working and saying the courier collected 18 Dec. One hasnt even been picked yet. customer service via Facebook blamed the courier for the delay and told me they likely wouldnt arrive by Christmas.Now comes the scramble to find gifts on Christmas Eve! I shop online to avoid last minute gift hunting ... very disappointing.
Horrendously slow dispatch of orders
I placed an order via oo.com.au website on 30 November intended for Christmas which why I placed my order on the date specified, allowing sufficient time to reach my address on time for Christmas Day. The first part of the order was sent out on 17 December and the second part of the order was only just sent out yesterday 20 December. Going by the estimated delivery dates provided, my order should have arrived by now or by Christmas Eve. According to the tracking numbers provided, neither of the two will be here on time for Christmas. It looks a...s though I will be forced to travel 100km to my nearest shopping center and another 100km back to my residence to purchase alternate gifts to compensate for the order oo.com.au failed to deliver on time despite being given more than enough time to do so when supposedly the product is located in Australia. My advice to anyone looking to order from this site is to avoid shopping there at all costs if you would like your order to be delivered in a timely manner. oo.com.au will take your money and take a long time to respond to emails if there is a problem with your order. When they do finally get around to typing up a reply, it is an automated copy and paste response which was of no help to me. Overall a very unpleasant shopping experience.
Absolutely horrible business
Ordered a trampoline for Christmas, and waited til Tuesday 17th of December to tell me they were out of stock. A couple days before Christmas. Absolutely horrible service and will not get my money back for another 5 business days. What a joke.
- Verified customer
Once a relatively independent online retailer, OO was always a bit hit and miss, but for the most part was a reasonable option for cheap prices on decent stock. Then it was absorbed by a larger company, along with several competitors, and it went downhill fast.
Despite proudly advertising local stock, most of their stuff is imports scheduled for after sales have been made, meaning both long wait times and uncertainty over whether your order will be completed or not. Even for stuff one would assume was local (ie, Aussie brands), a 4 - 6 week wa...it for delivery is not unusual. Customer service is average to poor, with response times and heavy use of scripted answers both being a problem. Likewise, the website is not especially user friendly, and in some parts worryingly dated. Prices are generally attractive, but really don't seem worth the hassle (and gambling you'll actually get what you ordered), as well as the limited options one would expect from a clearance-sale type of store. I have been a customer of OO for nearly ten years, but now I am crossing them off my list, after yet another long-delayed and partially complete order.
Pleased with most items, arrived on time. One item unavailable well after ordered, other had incorrect description to photo ordered - sure description correct when ordered. Still pleased with what arrived.
Questions & Answers
Will someone tell me how to return a faulty item
They have instructions in the terms and conditions,email them explaining the problem and they issue a return code and instructions on how to post it back.your account is then creditted
Hello Kelly, Thank you for your message. Can you please advise your returns number and I will assist with the returns instructions.
Hello my order has not arrived and no one is answering my questions on the email contact us, provided on the web site. please help
All i can say is good luck. I have been waiting since early january for mine which they said would be 2 weels wait and still nothing. I have almost given up hope.
Hi Katie, thank you for your message. I am sorry to hear that, you are still waiting for your order. Appreciate if you could reply with the order number for me to check and investigate this for you. Awaiting for your reply.
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