During the period between October 7th, 2017 and November 30th, 2017, OO.com.au offered one random OO.com.au reviewer the chance of winning a $500 OO.com.au voucher. This was to encourage their customers to write about their experiences with OO.com.au, be it positive, neutral or negative. It is possible that a review below was written by a customer that received this reward
Poor Service! Terrible Refund Policy! Two months waiting for a product
After two months waiting for my item and complaining still I haven't got the item and neither my money back, no one has fixed the problem. I am very disappointing
Products are the problem
It’s a shame I have to give a two star rating. I found the return policy to be good. The person I emailed was good and I did buy a good product. The problem I bought 5 pairs of uggs and one sent was the wrong style, two were badly made, then Australian Shepard fantastic brand perfect pair, but the 5 th I kept as I was tired of returning like I did the first three loosing postage fees. I kept the cloud nine boots but excepted a part refund like $20 out of $100. Problem is they are so bad they have torn after three wears the wool just falls off. So the reason they are getting two stars I’d the products they are so bad. I have since started using other websites.
Tough Toys - 4wd Accessories
Re: 4WD radiator insect screen for Toyota Prado 150.
Easy to fit to grill and works really well in keeping out the bugs from the radiator.
Reasonable price and good service all round.
Appalling customer Service.
Misleading ads as goods purchased not the same as photo and still waiting for other items to be sent....long overdue. No response from where is my order form. No wonder they have to offer money for positive reviews.
Elise Uber Driver
Very easy to use online, swift delivery, and an easy payment methodology, very impressed customer and very happy customer as well. Great work ok.com.au, l will be back to buy.
Poor Service! Terrible Refund Policy!
My order: 29640255 was cancelled on the 7th July and I was notified that I can expect to see any monies owed reach my bank account within five business days. 8 business days has passed and still no refund. OO.COM.AU charges my account immediately after purchase, but when it comes to issuing a refund they take forever! Please refund my money!
Another issue I have with OO.COM.AU is delivery.
If you need your items to be delivered at a reasonable time. Don’t bother buying from this company.
I ordered 8 items on the 8th July. It is 9 days now and I am still waiting for my items to be dispatch. I don't know when I will receive all my items.
customer service non existant
Have used oo on and off for years now, but have noticed last couple of years delivery times have blown out excessively no response from contact us messages, and more items now no stock... latest was a handbag ordered... 6 weeks went by and nothing, then finally states stock arived... couple of weeks later still nothing so use contact us, after a week of no response use contact us again.... 4 days later i recieve a refund, no explanation... so if u are not in a hurry or on a deadline, or really dont care either way if it turns up then this site is fine to use, but otherwise u may be parting with ur money for months with no arrival of ordered item... it like lending the company money for a period of time without intrest in return... maybe it is the company that has taken over, but its really not good enough... no customer service at all... might be better if they purchased the stock and only charged us when item is actually dispatched like what amazon does... pick up ur game oo or u will end up out of buisness.
Love this Company
Always had excellent service and great products from them.A couple of times I had to return products but company responded immediately and I got a replacement quuckly. Prices are amazingly low at times and quality is always very good. My go to site for online shopping
OO Site has so many Products on Offer
Very easy Site to navigate around,delivery is speedy service and there are so many great Products on offer. I recommend this site for the purchase of any item that takes your fancy.
A bit disappointed.
I ordered 3 items of Lock and Lock containers online back in April while at the Easter show. They never showed up so I emailed and they apologized saying they were waiting on a second delivery. Today I received notice of a refund with no explanation.
I'm an OO.com.au addict
Yes that's right I'm so addicted to this site. I have bought so much stuff from here and love it. I have also had to return a product which went seamlessly.
I've ordered products that have even come from Turkey and reordered again.
Thank you OO.com.au
every time I have used OO.com its been GREAT...THANK YOU......
Easy to use for a oldie!! I am very satisfied with my Product BUYs from OO.com...Great service and timely delivery..even when a product wasn't in stock ,my money was refunded.. thank you.
delivery and returns policy
Your delivery and returns policy is excellent. No take the extra charges for rearranged the delivery I really appreciated you. Every time manage with the customers. Thank u very much
I love OO.com.au
Have never had a problem with this company. Great service and timely delivery and great gear to purchase. Have ordered products that came from US (usually around Christmas for presents) and they have always arrived on time and in great condition. Everyone laughs at me at work - she's been to OO again as the parcels arrive! Keep up the great work!
I accidentally pressed a misleading ourpay button and now I have a jacket on order that I didn’t want to buy! customer service on the app is not replying and it’s the only way I can contact them! I want my money back!
June 25th 2019 Update: Where is my product!!
The last time I ordered of Oo I was expecting it within a week & after a 1.5months I was told it was not coming which was frustrating and now AGAIN I have placed an order and it’s not left the warehouse and is due to be delivered tomorrow at the latest!!
I would like an update on my delivery please?
Order no .29522425
My order was placed on 11 February 2019, total value $18.00 for a product available in Australia. The item was delivered on 18 March 2019, five weeks later. However, I had not read the fine print which stated: "Estimated delivery 03/03/2019 - 08/03/2019. Orders are dispatched directly to you from the US".
If I had been more careful and read the "Estimated delivery" time, I would not have placed this order.
Poor service and product availability
Found the online experience with this supplier very poor. Ordered an item on 21/2/19 and is still not available as at 18/3/19 with not availability date when queried. Very slow also in terms of delivery and never any apologies when supply is late or indeed if an item cannot be supplied. Wont be using them again
Addictive, if you love a great bargain
Top quality, real brand products. Quick delivery. No fuss return and refund. I once took 3 months to return an item and oo.com still accepted the return and gave me a $90 credit.
Brand, size and colour I was looking for.
It was easy to find the thongs I wanted on your website. I was able to purchase a pair in a colour and size I wanted without leaving the house.
One off payment for Multiple delivery systems not working
Your company keep charging me for delivery on every order instead of free multiple delivery payment made from previous orders. Please advise and check the system for mails and lines sales to be linked with any payments for delivery.
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