During the period between October 7th, 2017 and November 30th, 2017, OO.com.au offered one random OO.com.au reviewer the chance of winning a $500 OO.com.au voucher. This was to encourage their customers to write about their experiences with OO.com.au, be it positive, neutral or negative. It is possible that a review below was written by a customer that received this reward
Reviewer Photos & Videos
I have found 00.com.au is an online shop I return to over and over and have done so for many years now. I am comfortable recommending the site to my friends as the service and products have always been great. The products I have ordered have always been accurately described. All the orders have been promptly dispatched. The prices are spot on and there is always enough variety to satisfy my price point and product quality desires. I live away from any major shopping areas so this saves me a lot of travel.
Product description misleading.
Oo.com.au is usually a great way to shop but lately I have noticed that some items are not exactly what you think they will be from the description. I bought a pair of sheepskin slippers under the heading of 'Original Uggs and Slippers' and the product name ' Australian Black Sheep'. What would you expect you were buying? These were the only descriptors. When they eventually arrived (the length of time it took told me it wasn't coming from Australia) I realised they were neither an 'original uggs' or Australian product. They have a brand name o...n the little tag on each slipper. It's 'Hanchun'. These are not only made in China, but they are a Chinese brand. I don't mind buying from China when I'm aware I'm buying from China, I just believe the description should say 'Chinese brand Hanchun' and it definitely should say if it really is Australian sheep. I thought I was buying an Australian product related to the 'original uggs' as per the description. It makes me wonder why so much important information pertaining to making an informed choice is avoided. And the only answer I can conclude is, an avoidance of detail due to not wanting people to make that informed decision. But why?
Faulty airwalk shoes - oo won’t refund
I bough a pair of airwalk shoes in July 2020. Still well within the 12 month warranty period the glue gave out and the soles came apart from the whole shoe.
Oo first claimed it was wear an tear, then offered 30% refund. They were reminded about their responsibilities under law and finally agreed to refund. It’s been 2 weeks waiting and they keep making excuses to delay it further.
I found this site very easy to navigate & find what I was looking for, I was very impressed with the items I purchased and delivery was prompt. The quality of the products is great and packing was professional. I would thoroughly recommend this business.
Terrible customer service
I placed a clothing order and I was sent someone else's order and I can only presume they were sent mine. I've sent through photos of the order and the other person's order slip I received but have had very poor responses. I'm now up to message number 9 via the website with still no clear outcome about a full refund and have been told I'll need to wait up to 7 days to be issued a refund and if I want what I ordered I need to now reorder them through the website and pay for them yet again. In what world does that make sense? I've been refused a customer service number to call and it appears the messaging system is out of Australia. I will never order from this website again
Great Shopping Experience
This site is easy to navigate & has a great range of products. I have always been treated well when I had an issue & the OO Team have always assisted me quickly & with no fuss. Have bought many wonderful gifts for friends & family & myself :). The quality of the products I have purchased has been surprisingly good for the price but you have to be quick to take advantage.
I recently had to return something I was happy with how I was taking care of
I’ve ordered quite a few things from this website and found delivery is reasonable time. The Members area is great and makes it really easy to be able to contact the team at all hours. I recently had to return something I was happy with how I was taking care of
The reviewer stated that an incentive was offered for this review
Terrible. Ordered was sent faulty item.
Still waiting for a refund!!!! Order number 3109602. Keep getting the run around. I just want my money back.was denied given vouchers reluctantly used. Product not available. Again asked for refund. Still waiting. Sent this to fair trade now.
Item out of stock so Sent something else instead!?
Ordered a brown handbag, waited 4 weeks, recieved a black handbag instead as it seems (after I researched myself) the brown is not in stock. Failed to communicate with me prior. This was a gift. They have only offered a 10% refund or to return and refund full. Waste of time and money!
Extremely poor customer service
I had 2 orders in the process, first was just about to be delivered within days, according to the info on they website, when I made second order.
In few days I found out that first order is delayed by a week, without any info update or apologies, even though it was a local supplier and it took them already 1 month, before the delay.
I sent an enquiry and it took them couple of days to respond, by then I decided I don't want to deal with them anymore and requested cancellation of all orders and refund. Week later and I am still waiting for the t...
This store is amazing
Great site, with a good range of discounted goods. I purchased womens clothing and seafolly swimwear which I was very happy with. Postage was fairly quick and the goods were of high quality and genuine.
Excellent products with heavily reduced prices of top quality designer goods gives an open market to those of us too busy to find such gems ,delivered in timely fashion to our home
A lost customer before even purchasing!
It's very disheartening to read the significant amount of bad service reviews this company has. I was filling up my basket but had the itch to check other peoples experiences and I'm very grateful I did. You really need to fix whatever you're doing wrong Because that is an overwhelming amount of bad reviews. I was really excited to order but unfortunately, because of the amount of negative feedback I won't be. Please look after your customers because this is what keeps a business running, respect your customers and actually help them instead of...giving them robotic answers. Maybe this feedback will help or maybe it will get overlooked, but from the outside looking in, this company looks to be thieving and crooked! Please be an honest company!
Still waiting for my refund
Had my money for 3 weeks so I cancelled order. 10 days later I am STILL waiting for my refund. They take your money for goods they can't deliver. Reported them to the ACCC.
oo.com is crap! And i mean CRAP!! dont waste your time just shop on ebay. Items dont arrive on time and the people are not very helpful. Would be faster to fly to china and pick ut up myself.
My order got delivered to the wrong address in the wrong state! Oo.coms response was for me to go collect it myself disgusting, no refund, no replacement, no apology just a don't in my bank account. Even have that automated message saying I hope I love my product.. as if I ever had it. Enjoy my money guys while I get zilch
Don’t deliver as per estimated delivery and customer service do not respond or avoid providing resolution.
Placed a number of orders in November 2019 all were Christmas presents. The estimated delivery date for each order was no later than 17/12/19, plenty of time for Christmas. On the 2/12, 2 of my orders were supposedly delivered but weren’t and no calling card was left by fastaway couriers. Made contact as to what was occurring. The response from oo.com.au. did not assist, rather told me to track an order that was telling me that the order had been delivered. And so it goes, a number of order issues and not helpful contact responses made i...t very frustrating. I asked them to call me so I could convey my issues verbally and hopefully get them to understand my problems but this never occurred. On the 19/12/19 and after many, many, customer contacts that either resulted in a non response or a silly answer I knew that the chance of getting my orders was very slim. I sent them a detailed contact quoting order numbers and requested a full refund. These were meant to be Christmas presents and were no longer required. This never occurred, yesterday I checked the orders to see if a I had a refund and was dismayed to find that on that very day 6/1/2020 the courier company claimed they tried to deliver 2 of these orders, orders dispatched well after my request for refund and yet again no calling card from the courier company was left and I don’t believe they called. The courier company are just as bad with contacts, they don’t respond or don’t actually answer the question you ask. Again contacted oo.com.au and complained. Needless to say they actually ignored my complaint and sent me a response about tracking?????? Beyond belief, I have no goods, no refund, it is well after Christmas and no one at oo.com.au cares to assist in providing a true response to resolving your problem. My advice dont order from them.
Terrible and disgusting shopping experience
I will buy anything from them. They just sent a dirty and used clothes to me that's the worst shopping experience. I spent money but only feel dirty and disgusting.
Very slow dispatch and poor customer service. AVOID!!!
Ordered some items that were coming from the UK. After 2 weeks my parcel still hadn't even picked up by the courier company. Contacted them via their website, very slow to respond (3 days). Got a generic reply saying they're sorry and that my order had definitely been picked up by the courier company.
I managed to find a phone number to actually speak to someone about my order, but they were no help at all basically gave me the same spiel as the message I was sent on their website. For future reference to anyone trying to get in contact with OO via the phone, call the OZSALE number: (02) 8081 0972, as both websites are owned and run by the same company.
I will never use OO in the future.
Never again use them
Ordered on 29th November - three items. 2 items from China arrived Monday 30th December. Last item from within Australia not delivered yet! Have sent three messages directly to oo.com.au and no response from any message. Have gone way downhill in service and delivery.
Questions & Answers
how to track my order?
Australia Post usually provides a Tracking Number. Also you can check on OO.com.au under your Orders via your account. Remember some items take longer to arrive
Hi Amany, please let me know your order number and I will check on the tracking for you. Thank you
Will someone tell me how to return a faulty item
They have instructions in the terms and conditions,email them explaining the problem and they issue a return code and instructions on how to post it back.your account is then creditted
No one has told me anything
Hello Kelly, Thank you for your message. Can you please advise your returns number and I will assist with the returns instructions.
Hello my order has not arrived and no one is answering my questions on the email contact us, provided on the web site. please help
All i can say is good luck. I have been waiting since early january for mine which they said would be 2 weels wait and still nothing. I have almost given up hope.
Hi Katie, thank you for your message. I am sorry to hear that, you are still waiting for your order. Appreciate if you could reply with the order number for me to check and investigate this for you. Awaiting for your reply.
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