During the period between October 7th, 2017 and November 30th, 2017, OO.com.au offered one random OO.com.au reviewer the chance of winning a $500 OO.com.au voucher. This was to encourage their customers to write about their experiences with OO.com.au, be it positive, neutral or negative. It is possible that a review below was written by a customer that received this reward
Reviewer Photos & Videos
What a nightmare!
Regarding order 34246768 I have not received an invoice and every option online you need one.. So i cannot complain, send a query or ask where the balance of my order is????
Plus on top of this i accidentally ordered a size 40 in one of the pairs of shoes and have no idea how to send them back as they clearly are too big I NEED A REPLACEMENT
[Name Removed] - Stella 650 GSM Bamboo Cotton Towel Set Brick - There was no details on how to wash them, so looked the brand up and on a different website if said warm wash (40c) they have all slightly shrunk, with the floor mat being the worst. I WANT A REFUND
Also still waiting on another 4 pairs of shoes which I want to cancel
This has not been a great experience
Still waiting for my first order from the 30/9.They havent even recieved it in their warehouse.Looking at around a month for delivery,Back to Catch.com
Was fine until....
I have been a customer on OO.com for some time. I know the site and how to place an order. Recently I was experiencing some technical issues with my Android and had placed 2 identical orders in error.
I immediately sent a message requesting the orders are cancelled.
It was quite difficult to explain the fact that it was 2 orders with same merchandise.
I sent order and invoice numbers, screen shots of the order and several messages.
Finally, one order was cancelled.
However, I can't get anyone to cancel the 2nd one and I think it will be po...
Taking too long for a simple problem...
I bought a pair of pants with free shipping. Waited for 2 weeks, but no deliver. Waiting another 9 days for investigation, and still no progress A few days ago, I left same messages asking for coupons worth the same amount as what I paid for the pants in order to solve the problem, but no reply at all. I honestly like your products but I want you to look after your customers too. Trust that is what you neeed.
I have found 00.com.au is an online shop I return to over and over and have done so for many years now. I am comfortable recommending the site to my friends as the service and products have always been great. The products I have ordered have always been accurately described. All the orders have been promptly dispatched. The prices are spot on and there is always enough variety to satisfy my price point and product quality desires. I live away from any major shopping areas so this saves me a lot of travel.
Product description misleading.
Oo.com.au is usually a great way to shop but lately I have noticed that some items are not exactly what you think they will be from the description. I bought a pair of sheepskin slippers under the heading of 'Original Uggs and Slippers' and the product name ' Australian Black Sheep'. What would you expect you were buying? These were the only descriptors. When they eventually arrived (the length of time it took told me it wasn't coming from Australia) I realised they were neither an 'original uggs' or Australian product. They have a brand name o...n the little tag on each slipper. It's 'Hanchun'. These are not only made in China, but they are a Chinese brand. I don't mind buying from China when I'm aware I'm buying from China, I just believe the description should say 'Chinese brand Hanchun' and it definitely should say if it really is Australian sheep. I thought I was buying an Australian product related to the 'original uggs' as per the description. It makes me wonder why so much important information pertaining to making an informed choice is avoided. And the only answer I can conclude is, an avoidance of detail due to not wanting people to make that informed decision. But why?
Faulty airwalk shoes - oo won’t refund
I bough a pair of airwalk shoes in July 2020. Still well within the 12 month warranty period the glue gave out and the soles came apart from the whole shoe.
Oo first claimed it was wear an tear, then offered 30% refund. They were reminded about their responsibilities under law and finally agreed to refund. It’s been 2 weeks waiting and they keep making excuses to delay it further.
I found this site very easy to navigate & find what I was looking for, I was very impressed with the items I purchased and delivery was prompt. The quality of the products is great and packing was professional. I would thoroughly recommend this business.
Terrible customer service
I placed a clothing order and I was sent someone else's order and I can only presume they were sent mine. I've sent through photos of the order and the other person's order slip I received but have had very poor responses. I'm now up to message number 9 via the website with still no clear outcome about a full refund and have been told I'll need to wait up to 7 days to be issued a refund and if I want what I ordered I need to now reorder them through the website and pay for them yet again. In what world does that make sense? I've been refused a customer service number to call and it appears the messaging system is out of Australia. I will never order from this website again
Great Shopping Experience
This site is easy to navigate & has a great range of products. I have always been treated well when I had an issue & the OO Team have always assisted me quickly & with no fuss. Have bought many wonderful gifts for friends & family & myself :). The quality of the products I have purchased has been surprisingly good for the price but you have to be quick to take advantage.
I recently had to return something I was happy with how I was taking care of
I’ve ordered quite a few things from this website and found delivery is reasonable time. The Members area is great and makes it really easy to be able to contact the team at all hours. I recently had to return something I was happy with how I was taking care of
The reviewer stated that an incentive was offered for this review
Terrible. Ordered was sent faulty item.
Still waiting for a refund!!!! Order number 3109602. Keep getting the run around. I just want my money back.was denied given vouchers reluctantly used. Product not available. Again asked for refund. Still waiting. Sent this to fair trade now.
Item out of stock so Sent something else instead!?
Ordered a brown handbag, waited 4 weeks, recieved a black handbag instead as it seems (after I researched myself) the brown is not in stock. Failed to communicate with me prior. This was a gift. They have only offered a 10% refund or to return and refund full. Waste of time and money!
Extremely poor customer service
I had 2 orders in the process, first was just about to be delivered within days, according to the info on they website, when I made second order.
In few days I found out that first order is delayed by a week, without any info update or apologies, even though it was a local supplier and it took them already 1 month, before the delay.
I sent an enquiry and it took them couple of days to respond, by then I decided I don't want to deal with them anymore and requested cancellation of all orders and refund. Week later and I am still waiting for the t...
This store is amazing
Great site, with a good range of discounted goods. I purchased womens clothing and seafolly swimwear which I was very happy with. Postage was fairly quick and the goods were of high quality and genuine.
Questions & Answers
can someone from oo.com.au tell where is my order? I've submitted my order 20days ago, and no surprised ,no delivery. I tried to click the "track here" to find out where is the order, but it shows the track number is incorrect. Then I left messages online for query the order details , but no any responses, not sure if someone can help here? thanks , my order number is 33991929
Hi Ray, thank you for your message and I am sorry that you have not received the order. Hence, this has been escalated to our supplier to check on the order. We expect to hear from them within 2 to 3 ...business days. As soon as I have an update, I will get back to you.
My wife purchased products from oo.com.au, everything came to the correct address except for one item.
She has now messaged 10 times through the website, the last 5 message she has had no reply.. how do we get a refund?
Hi Leeroy, I am sorry that you have not received the complete order yet. Please provide us with the order number and we will check on the order status for you. Hope to hear from you soon.
Order number is: 33733694.
Invoice number is: 41500167.
FYI... You have checked order status for this item on more than one occasion and the information of its at Mackay North Post Office isn't an ade...
Thank you for your reply. this is being shipped directly from our supplier. With these, an investigation has been lodged to check on the order status for you. We expect to hear from them within 3 busi...ness days. I will get back to you as soon as I have an update.
how to track my order?
Australia Post usually provides a Tracking Number. Also you can check on OO.com.au under your Orders via your account. Remember some items take longer to arrive
Hi Amany, please let me know your order number and I will check on the tracking for you. Thank you
Get an answer from our members and OO.com.au representatives
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