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During the period between October 7th, 2017 and November 30th, 2017, OO.com.au offered one random OO.com.au reviewer the chance of winning a $500 OO.com.au voucher. This was to encourage their customers to write about their experiences with OO.com.au, be it positive, neutral or negative. It is possible that a review below was written by a customer that received this reward
OO.com.au
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What a nightmare!
Regarding order 34246768 I have not received an invoice and every option online you need one.. So i cannot complain, send a query or ask where the balance of my order is????
Plus on top of this i accidentally ordered a size 40 in one of the pairs of shoes and have no idea how to send them back as they clearly are too big I NEED A REPLACEMENT
[Name Removed] - Stella 650 GSM Bamboo Cotton Towel Set Brick - There was no details on how to wash them, so looked the brand up and on a different website if said warm wash (40c) they have all slightly shrunk, with the floor mat being the worst. I WANT A REFUND
Also still waiting on another 4 pairs of shoes which I want to cancel
This has not been a great experience
...
As i said i have not received an invoice so cannot give you the invoice number!
Below is a copy of the email as i have no idea how to attach it...
Read more From: orders@oo.com.au <orders@oo.com.au> Sent: Thursday, 10 March 2022 10:39 AM To: jackie.bastow@bigpond.com Subject: Your Order 34246768 Has Been Approved Thank you for your order This is just a quick email to let you know we've received your order. YOUR ORDER DETAILS: Order Number: 34246768 Total Paid: 402.85 Shipping Address: 43 Duke Ave, Para Hills, SA, 5096 Australian Shepherd Ugg Unisex Mino Moccasin #512003 Grey Size - AU Ladies 9 / AU Mens 7 / EU 40 1 item(s): 49.00 Australian Shepherd Ugg Unisex UGG Ankle Slippers Australia Premium Sheepskin Popo Moccasins - Chest Size - AU Ladies 7 / AU Mens 5 / EU 38 1 item(s): 39.00 Leather Sandals Beige Size - EU 38 1 item(s): 49.00 Leather Sandals Light Brown Size - EU 38 1 item(s): 49.00 Leather Shoes Black Size - EU 38 1 item(s): 59.00 Sheraton 1200 TC Cotton Rich Queen Bed Sheet Set - Watermelon Size - Queen 1 item(s): 79.00 Stella 650 GSM Bamboo Cotton Towel Set Brick Size - 7 Piece Set 1 item(s): 59.95 You can keep up to date with the progress of your order by visiting My Orders in your Account and can expect the following steps to take place. Rate Us onThank you for your reply. Could you please drop us a PM with the photos of the item received for me to check further?
So slow
Still waiting for my first order from the 30/9.They havent even recieved it in their warehouse.Looking at around a month for delivery,Back to Catch.com
Hi Steve, thank you for your review. I am sorry that you have not received the order yet. Please provide us with the order number and we will check on the order status for you.
- 14 reviews
- 19 likes
Was fine until....
I have been a customer on OO.com for some time. I know the site and how to place an order. Recently I was experiencing some technical issues with my Android and had placed 2 identical orders in error.
I immediately sent a message requesting the orders are cancelled.
It was quite difficult to explain the fact that it was 2 orders with same merchandise.
I sent order and invoice numbers, screen shots of the order and several messages.
Finally, one order was cancelled.
However, I can't get anyone to cancel the 2nd one and I think it will be po...
Hi, thank you for your review and I am sorry for the experience. Could you please confirm if you would like to cancel both items under invoice number 41211669?
Hi, yes please, cancel both.
Thank you for the confirmation. I have canceled the order. The funds will be credited to your account via the original payment method within 7 to 10 business days.
- Verified
Taking too long for a simple problem...
I bought a pair of pants with free shipping. Waited for 2 weeks, but no deliver. Waiting another 9 days for investigation, and still no progress A few days ago, I left same messages asking for coupons worth the same amount as what I paid for the pants in order to solve the problem, but no reply at all. I honestly like your products but I want you to look after your customers too. Trust that is what you neeed.
Hi PTT, thank you for your review and I am sorry for the issue. The item has been marked as delivered but I do understand that you have not received them. Hence, we are currently checking with the cou...
Read morerier for more details on the delivery. As soon as I have an update, I will get back to you. Thank youI have sent you the photo that a staff member of yours sent to me. He or she wanted to confirm to me that the parcel has been delivered. Having seen the photo, I don't believe this is how things th...
Read moreat people paid their money for was left carelessly like that. It was very careless, unprofessional, and silly. I wish I could add the photo here. The parcel was placed on the table in front of the lift on the ground floor of the building, which has hundreds of tenants (205 units in total). The lift is being used by the tenants and guests to go up and down. Any way, you have been given enough time since I first asked about what happened with my order. It has been more than 10 days now. I need my full refund. By the way, even though I have not received the last order, I still placed a new order as I think it is not completely your fault, it is the delivery company's. But please act quicker. Tell your supplier not to use this delivery company any more as they are very careless. I have read reviews on this delivery company, which I don't want to name. It is full of bad comments.Thank you for your feedback and I am very sorry for the experience. We had not received a response yet from the courier and we are chasing them for an update. As soon as I have an update, I will get back to you.Thank you
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Return shopper.
I have found 00.com.au is an online shop I return to over and over and have done so for many years now. I am comfortable recommending the site to my friends as the service and products have always been great. The products I have ordered have always been accurately described. All the orders have been promptly dispatched. The prices are spot on and there is always enough variety to satisfy my price point and product quality desires. I live away from any major shopping areas so this saves me a lot of travel.
Thank you Susan for this great review and for your support throughout these years. We are happy to hear that you are satisfied with our products and service and we will continue our efforts to provide...
Read more the best products and service to our customers. Happy shoppingProduct description misleading.
Oo.com.au is usually a great way to shop but lately I have noticed that some items are not exactly what you think they will be from the description. I bought a pair of sheepskin slippers under the heading of 'Original Uggs and Slippers' and the product name ' Australian Black Sheep'. What would you expect you were buying? These were the only descriptors. When they eventually arrived (the length of time it took told me it wasn't coming from Australia) I realised they were neither an 'original uggs' or Australian product. They have a brand name o...
Read moren the little tag on each slipper. It's 'Hanchun'. These are not only made in China, but they are a Chinese brand. I don't mind buying from China when I'm aware I'm buying from China, I just believe the description should say 'Chinese brand Hanchun' and it definitely should say if it really is Australian sheep. I thought I was buying an Australian product related to the 'original uggs' as per the description. It makes me wonder why so much important information pertaining to making an informed choice is avoided. And the only answer I can conclude is, an avoidance of detail due to not wanting people to make that informed decision. But why?Hi DeeDee, thank you for your review and I am sorry for the issue with the slippers. Please let us know the order number and I will look into this for you. Thank you
Hi there. Order no.32804153 cheers, DeeDee.
Thank you for the order number. I can assure you that all our items are genuine items. We source our items from all over the world and some items may come from China. However, as you are not happy wit...
Read moreh the order, I have processed a full refund for the item. The funds will be credited back to your account via the original payment method within 7 to 10 business days. Thank youFaulty airwalk shoes - oo won’t refund
I bough a pair of airwalk shoes in July 2020. Still well within the 12 month warranty period the glue gave out and the soles came apart from the whole shoe.
Oo first claimed it was wear an tear, then offered 30% refund. They were reminded about their responsibilities under law and finally agreed to refund. It’s been 2 weeks waiting and they keep making excuses to delay it further.
Hi Peter, thank you for leaving us a review and I am sorry that the shoe is faulty. Please let me know the order number and I will look into it. Thank you
I’ve sent you the reference numbers but received no reply ? Why did you ask for them if you weren’t going to do anything about it.
Hi Peter, I have checked and I can see that the order number was not provided in this thread. I would love to get this issue solved for you, please let us know the order number. Thank you
- 6 reviews
EXCELLENT SERVICE
I found this site very easy to navigate & find what I was looking for, I was very impressed with the items I purchased and delivery was prompt. The quality of the products is great and packing was professional. I would thoroughly recommend this business.
Judianne
Thank you for this great review Judiann. It is great to know that you are happy with our website, products and services. Have a good day
You are most welcome and deserving of my review
Have a nice day :)
- 3 reviews
- 2 likes
Terrible customer service
I placed a clothing order and I was sent someone else's order and I can only presume they were sent mine. I've sent through photos of the order and the other person's order slip I received but have had very poor responses. I'm now up to message number 9 via the website with still no clear outcome about a full refund and have been told I'll need to wait up to 7 days to be issued a refund and if I want what I ordered I need to now reorder them through the website and pay for them yet again. In what world does that make sense? I've been refused a customer service number to call and it appears the messaging system is out of Australia. I will never order from this website again
Hi, thank you for taking your time to write us a review here and I am sorry to see that there is an issue with your order. I would be more than happy to have a further look into this for you to make s...
Read moreure you get the best resolution possible, could you please provide me with your order number and I will raise this now. I look forward to hearing from you.I've emailed your system yet again this morning with my invoice number,how about providing me with a phone number I can call so I can speak with an actual person not some offshore messaging system that takes forever to reply
With the recent developments of the COVID-19 pandemic, Mysale has closed all offices globally and we will be working remotely from home to support the social distancing advice from the government. As ...
Read moresuch, all phone lines are closed until further notice. We apologise for any inconvenience caused by this. Appreciate if you could reply us with the order number for me to check and investigate this for you.Find out how OO.com.au compares to other General Merchandise Shops
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- 11 reviews
- 1 like
Great Shopping Experience
This site is easy to navigate & has a great range of products. I have always been treated well when I had an issue & the OO Team have always assisted me quickly & with no fuss. Have bought many wonderful gifts for friends & family & myself :). The quality of the products I have purchased has been surprisingly good for the price but you have to be quick to take advantage.
Thank you for your support and we are glad that you are happy with our service. and products. We will continue to serve you the best we could. Have a good day.
- 2 reviews
I recently had to return something I was happy with how I was taking care of
I’ve ordered quite a few things from this website and found delivery is reasonable time. The Members area is great and makes it really easy to be able to contact the team at all hours. I recently had to return something I was happy with how I was taking care of
Thank you for your support Andrea and we are glad that you are happy with our service. We will continue to serve you the best we could. Have a good day!
The reviewer stated that an incentive was offered for this review
- 5 reviews
Terrible. Ordered was sent faulty item.
Still waiting for a refund!!!! Order number 3109602. Keep getting the run around. I just want my money back.was denied given vouchers reluctantly used. Product not available. Again asked for refund. Still waiting. Sent this to fair trade now.
Still waiting for my refund
Hi Kelly, thanks for taking your time to write us a review here. I am sorry to hear that,you are still waiting on your refund. Appreciate if you could reply with the order number for me to check and investigate this for you. Awaiting for your reply.
Find out how OO.com.au compares to other General Merchandise Shops
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Item out of stock so Sent something else instead!?
Ordered a brown handbag, waited 4 weeks, recieved a black handbag instead as it seems (after I researched myself) the brown is not in stock. Failed to communicate with me prior. This was a gift. They have only offered a 10% refund or to return and refund full. Waste of time and money!
Hi Priya, thanks for taking your time to write us a review here. I do believe that you may have fallen victim to a picking error in this instance and I am sorry for the trouble. Please have this item ...
Read morereturn back to us and we'll refund it for you. You may lodge a return request from your oo.com.au account and one of our team will get back to you with the return instruction. If there's anything else I can assist, please revert back to me. Thank you.- 5 reviews
- 5 likes
Extremely poor customer service
I had 2 orders in the process, first was just about to be delivered within days, according to the info on they website, when I made second order.
In few days I found out that first order is delayed by a week, without any info update or apologies, even though it was a local supplier and it took them already 1 month, before the delay.
I sent an enquiry and it took them couple of days to respond, by then I decided I don't want to deal with them anymore and requested cancellation of all orders and refund. Week later and I am still waiting for the t...
Hi Joy, Thank you for taking the time to share your experience with us. I am sorry that you are still waiting on your order and that you have not had any clarity on the whereabouts of your order. I wo...
Read moreuld be more than happy to have a further look into this for you to make sure you get the best resolution possible, could you please provide me with your order number and I will raise this now. I look forward to hearing from you.Hi, you just proved my point. You people don't even bother to read and understand customer complaints.
I am not waiting for the orders anymore, I've cancelled them both and still waiting for my refund...
Hi Joy, Thank you for your reply. Without any order information regrettably we will not be able to check on your refund status. If you would like me take a look into that, please do pop in your order...
Read more number. I am sorry for your experience with us thus far and hope you have a great weekend.- 4 reviews
This store is amazing
Great site, with a good range of discounted goods. I purchased womens clothing and seafolly swimwear which I was very happy with. Postage was fairly quick and the goods were of high quality and genuine.
Questions & Answers
can someone from oo.com.au tell where is my order? I've submitted my order 20days ago, and no surprised ,no delivery. I tried to click the "track here" to find out where is the order, but it shows the track number is incorrect. Then I left messages online for query the order details , but no any responses, not sure if someone can help here? thanks , my order number is 33991929
Hi Ray, thank you for your message and I am sorry that you have not received the order. Hence, this has been escalated to our supplier to check on the order. We expect to hear from them within 2 to 3 ...
Read morebusiness days. As soon as I have an update, I will get back to you.My wife purchased products from oo.com.au, everything came to the correct address except for one item.
She has now messaged 10 times through the website, the last 5 message she has had no reply.. how do we get a refund?
Hi Leeroy, I am sorry that you have not received the complete order yet. Please provide us with the order number and we will check on the order status for you. Hope to hear from you soon.
Order number is: 33733694.
Invoice number is: 41500167.
FYI... You have checked order status for this item on more than one occasion and the information of its at Mackay North Post Office isn't an ade...
Thank you for your reply. this is being shipped directly from our supplier. With these, an investigation has been lodged to check on the order status for you. We expect to hear from them within 3 busi...
Read moreness days. I will get back to you as soon as I have an update.how to track my order?
Australia Post usually provides a Tracking Number. Also you can check on OO.com.au under your Orders via your account. Remember some items take longer to arrive
Hi Amany, please let me know your order number and I will check on the tracking for you. Thank you
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Hi, thank you for rating us and I am sorry for the experience. I have checked and I can see that there are only a few orders under order number 34246768. Could you please specify the invoice number of...
Read more the items that you are referring to for me to check further?