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OO.com.au

OO.com.au

4.1 from 6,084 reviews · View Statistics
See the Best General Merchandise Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by OO.com.au

Reviews

  • Product Quality
    3.6 (34)
  • Return Claim MadeYes (7) · No (46)
  • Shipping
    2.9 (32)
  • Warranty Claim MadeYes (3) · No (47)
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What a nightmare!

published
Product Quality
1/5
Shipping
1/5
OO.com.au
Customer ServiceOO.com.auSend a private message
Jackie
Jackie
OO.com.au
Customer ServiceOO.com.auSend a private message

Thank you for your reply. Could you please drop us a PM with the photos of the item received for me to check further?

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Steve J.
Steve J.Metropolitan Adelaide, SA

So slow

published

Still waiting for my first order from the 30/9.They havent even recieved it in their warehouse.Looking at around a month for delivery,Back to Catch.com

Shipping
1/5
Incentivised Review No
OO.com.au
Customer ServiceOO.com.auSend a private message

Hi Steve, thank you for your review. I am sorry that you have not received the order yet. Please provide us with the order number and we will check on the order status for you.

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topshop147
topshop147
  • 14 reviews
  • 19 likes

Was fine until....

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
OO.com.au
Customer ServiceOO.com.auSend a private message

Hi, thank you for your review and I am sorry for the experience. Could you please confirm if you would like to cancel both items under invoice number 41211669?

topshop147
topshop147

Hi, yes please, cancel both.

OO.com.au
Customer ServiceOO.com.auSend a private message

Thank you for the confirmation. I have canceled the order. The funds will be credited to your account via the original payment method within 7 to 10 business days.

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  • Verified

Taking too long for a simple problem...

published

I bought a pair of pants with free shipping. Waited for 2 weeks, but no deliver. Waiting another 9 days for investigation, and still no progress A few days ago, I left same messages asking for coupons worth the same amount as what I paid for the pants in order to solve the problem, but no reply at all. I honestly like your products but I want you to look after your customers too. Trust that is what you neeed.

Incentivised Review No
Return Claim MadeNo
OO.com.au
Customer ServiceOO.com.auSend a private message
PTT
PTT
OO.com.au
Customer ServiceOO.com.auSend a private message

Thank you for your feedback and I am very sorry for the experience. We had not received a response yet from the courier and we are chasing them for an update. As soon as I have an update, I will get back to you.Thank you

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Susan G.
Susan G.Mid North Coast, NSW

Return shopper.

published

I have found 00.com.au is an online shop I return to over and over and have done so for many years now. I am comfortable recommending the site to my friends as the service and products have always been great. The products I have ordered have always been accurately described. All the orders have been promptly dispatched. The prices are spot on and there is always enough variety to satisfy my price point and product quality desires. I live away from any major shopping areas so this saves me a lot of travel.

Product Quality
5/5
Shipping
5/5
OO.com.au
Customer ServiceOO.com.auSend a private message
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DeeDee99
DeeDee99Victoria

Product description misleading.

published
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Product Quality
3/5
Shipping
4/5
OO.com.au
Customer ServiceOO.com.auSend a private message

Hi DeeDee, thank you for your review and I am sorry for the issue with the slippers. Please let us know the order number and I will look into this for you. Thank you

DeeDee99
DeeDee99

Hi there. Order no.32804153 cheers, DeeDee.

OO.com.au
Customer ServiceOO.com.auSend a private message
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Faulty airwalk shoes - oo won’t refund

published

I bough a pair of airwalk shoes in July 2020. Still well within the 12 month warranty period the glue gave out and the soles came apart from the whole shoe.
Oo first claimed it was wear an tear, then offered 30% refund. They were reminded about their responsibilities under law and finally agreed to refund. It’s been 2 weeks waiting and they keep making excuses to delay it further.

Product Quality
1/5
Incentivised Review No
Warranty Claim MadeYes
OO.com.au
Customer ServiceOO.com.auSend a private message

Hi Peter, thank you for leaving us a review and I am sorry that the shoe is faulty. Please let me know the order number and I will look into it. Thank you

Peter
Peter

I’ve sent you the reference numbers but received no reply ? Why did you ask for them if you weren’t going to do anything about it.

OO.com.au
Customer ServiceOO.com.auSend a private message

Hi Peter, I have checked and I can see that the order number was not provided in this thread. I would love to get this issue solved for you, please let us know the order number. Thank you

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Judiann
JudiannSydney Surrounds, NSW
  • 6 reviews

EXCELLENT SERVICE

published

I found this site very easy to navigate & find what I was looking for, I was very impressed with the items I purchased and delivery was prompt. The quality of the products is great and packing was professional. I would thoroughly recommend this business.
Judianne

Product Quality
5/5
Incentivised Review No
OO.com.au
Customer ServiceOO.com.auSend a private message

Thank you for this great review Judiann. It is great to know that you are happy with our website, products and services. Have a good day

Judiann
Judiann

You are most welcome and deserving of my review

OO.com.au
Customer ServiceOO.com.auSend a private message

Have a nice day :)

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Kalkal
KalkalAustralia
  • 3 reviews
  • 2 likes

Terrible customer service

published

I placed a clothing order and I was sent someone else's order and I can only presume they were sent mine. I've sent through photos of the order and the other person's order slip I received but have had very poor responses. I'm now up to message number 9 via the website with still no clear outcome about a full refund and have been told I'll need to wait up to 7 days to be issued a refund and if I want what I ordered I need to now reorder them through the website and pay for them yet again. In what world does that make sense? I've been refused a customer service number to call and it appears the messaging system is out of Australia. I will never order from this website again

Product Quality
1/5
Shipping
1/5
OO.com.au
Customer ServiceOO.com.auSend a private message
Kalkal
Kalkal

I've emailed your system yet again this morning with my invoice number,how about providing me with a phone number I can call so I can speak with an actual person not some offshore messaging system that takes forever to reply

OO.com.au
Customer ServiceOO.com.auSend a private message
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Dragonfly
DragonflySydney
  • 11 reviews
  • 1 like

Great Shopping Experience

published

This site is easy to navigate & has a great range of products. I have always been treated well when I had an issue & the OO Team have always assisted me quickly & with no fuss. Have bought many wonderful gifts for friends & family & myself :). The quality of the products I have purchased has been surprisingly good for the price but you have to be quick to take advantage.

Product Quality
5/5
Shipping
4/5
OO.com.au
CS M.OO.com.auSend a private message

Thank you for your support and we are glad that you are happy with our service. and products. We will continue to serve you the best we could. Have a good day.

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Andrea Ardern
Andrea Ardern
  • 2 reviews

I recently had to return something I was happy with how I was taking care of

published

I’ve ordered quite a few things from this website and found delivery is reasonable time. The Members area is great and makes it really easy to be able to contact the team at all hours. I recently had to return something I was happy with how I was taking care of

Product Quality
4/5
Shipping
4/5
OO.com.au
CS M.OO.com.auSend a private message

Thank you for your support Andrea and we are glad that you are happy with our service. We will continue to serve you the best we could. Have a good day!

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The reviewer stated that an incentive was offered for this review

Kelly F.
Kelly F.
  • 5 reviews

Terrible. Ordered was sent faulty item.

published

Still waiting for a refund!!!! Order number 3109602. Keep getting the run around. I just want my money back.was denied given vouchers reluctantly used. Product not available. Again asked for refund. Still waiting. Sent this to fair trade now.

Product Quality
1/5
Incentivised Review No
Kelly F.
Kelly F.

Still waiting for my refund

OO.com.au
CS M.OO.com.auSend a private message

Hi Kelly, thanks for taking your time to write us a review here. I am sorry to hear that,you are still waiting on your refund. Appreciate if you could reply with the order number for me to check and investigate this for you. Awaiting for your reply.

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Item out of stock so Sent something else instead!?

published

Ordered a brown handbag, waited 4 weeks, recieved a black handbag instead as it seems (after I researched myself) the brown is not in stock. Failed to communicate with me prior. This was a gift. They have only offered a 10% refund or to return and refund full. Waste of time and money!

Product Quality
3/5
Incentivised Review No
OO.com.au
CS M.OO.com.auSend a private message
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Joy
JoyMetropolitan Adelaide, SA
  • 5 reviews
  • 5 likes

Extremely poor customer service

published
Product Quality
4/5
Shipping
1/5
OO.com.au
CS M.OO.com.auSend a private message
Joy
Joy
OO.com.au
CS M.OO.com.auSend a private message
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julie Mennen
julie MennenPerth, WA
  • 4 reviews

This store is amazing

published

Great site, with a good range of discounted goods. I purchased womens clothing and seafolly swimwear which I was very happy with. Postage was fairly quick and the goods were of high quality and genuine.

Product Quality
5/5
Shipping
5/5
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Questions & Answers

Ray P.
Ray P.asked

can someone from oo.com.au tell where is my order? I've submitted my order 20days ago, and no surprised ,no delivery. I tried to click the "track here" to find out where is the order, but it shows the track number is incorrect. Then I left messages online for query the order details , but no any responses, not sure if someone can help here? thanks , my order number is 33991929

1 answer
OO.com.au
Customer ServiceOO.com.auSend a private message
Leeroy M.
Leeroy M.asked

My wife purchased products from oo.com.au, everything came to the correct address except for one item.
She has now messaged 10 times through the website, the last 5 message she has had no reply.. how do we get a refund?

3 answers
OO.com.au
Customer ServiceOO.com.auSend a private message

Hi Leeroy, I am sorry that you have not received the complete order yet. Please provide us with the order number and we will check on the order status for you. Hope to hear from you soon.

Leeroy M.
Leeroy M.
OO.com.au
Customer ServiceOO.com.auSend a private message
amany saad
amany saadasked

how to track my order?

2 answers
Dragonfly
Dragonfly

Australia Post usually provides a Tracking Number. Also you can check on OO.com.au under your Orders via your account. Remember some items take longer to arrive

OO.com.au
Customer ServiceOO.com.auSend a private message

Hi Amany, please let me know your order number and I will check on the tracking for you. Thank you

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