OO.com.au

OO.com.au

 Verifiedoo.com.au
4.1

6,073 reviews · Statistics

PositivevsNegative
80% · 4,886878 · 14%
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Return Claim MadeYes (8) · No (48)
Product Quality
3.6 (37)
Shipping
2.9 (35)
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Reviews

6,073 reviews
Jackie
Jackie2 posts
 
OO.com.au
OO.com.au   DM   
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Steve J.
Steve J.SAMetropolitan Adelaide, SA
 

So slow

Still waiting for my first order from the 30/9.They havent even recieved it in their warehouse.Looking at around a month for delivery,Back to Catch.com Show details
OO.com.au
OO.com.au   DM   
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Hi Steve, thank you for your review. I am sorry that you have not received the order yet. Please provide us with the order number and we will check on the order status for you.

topshop147
topshop14734 posts
 
OO.com.au
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Hi, thank you for your review and I am sorry for the experience. Could you please confirm if you would like to cancel both items under invoice number 41211669?

PTT
PTT3 posts
  Verified

Taking too long for a simple problem

I bought a pair of pants with free shipping. Waited for 2 weeks, but no deliver. Waiting another 9 days for investigation, and still no progress A few days ago, I left same messages asking for coupons worth the same amount as what I paid for the pants in order to solve the problem, but no reply at all. I honestly like your products but I want you to look after your customers too. Trust that is what you neeed. Show details
OO.com.au
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Susan G.
Susan G.NSWMid North Coast, NSW
 

Return shopper

I have found 00.com.au is an online shop I return to over and over and have done so for many years now. I am comfortable recommending the site to my friends as the service and products have always been great. The products I have ordered have always been accurately described. All the orders have been promptly dispatched. The prices are spot on and there is always enough variety to satisfy my price point and product quality desires. I live away from any major shopping areas so this saves me a lot of travel. Show details ·  1
DeeDee99
DeeDee99Victoria10 posts
 
Product Quality
Shipping
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OO.com.au
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Hi DeeDee, thank you for your review and I am sorry for the issue with the slippers. Please let us know the order number and I will look into this for you. Thank you

Peter
Peter4 posts
 

Faulty airwalk shoes - oo won’t refund

I bough a pair of airwalk shoes in July 2020. Still well within the 12 month warranty period the glue gave out and the soles came apart from the whole shoe.
Oo first claimed it was wear an tear, then offered 30% refund. They were reminded about their responsibilities under law and finally agreed to refund. It’s been 2 weeks waiting and they keep making excuses to delay it further.
OO.com.au
OO.com.au   DM   
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Hi Peter, thank you for leaving us a review and I am sorry that the shoe is faulty. Please let me know the order number and I will look into it. Thank you

Judiann
JudiannNSWSydney Surrounds, NSW9 posts
 

EXCELLENT SERVICE

I found this site very easy to navigate & find what I was looking for, I was very impressed with the items I purchased and delivery was prompt. The quality of the products is great and packing was professional. I would thoroughly recommend this business.
Judianne Show details ·  3
Kalkal
KalkalAustralia12 posts
 

Terrible customer service

I placed a clothing order and I was sent someone else's order and I can only presume they were sent mine. I've sent through photos of the order and the other person's order slip I received but have had very poor responses. I'm now up to message number 9 via the website with still no clear outcome about a full refund and have been told I'll need to wait up to 7 days to be issued a refund and if I want what I ordered I need to now reorder them through the website and pay for them yet again. In what world does that make sense? I've been refused a customer service number to call and it appears the messaging system is out of Australia. I will never order from this website again Show details
OO.com.au
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Dragonfly
DragonflySydney37 posts
 

Great Shopping Experience

This site is easy to navigate & has a great range of products. I have always been treated well when I had an issue & the OO Team have always assisted me quickly & with no fuss. Have bought many wonderful gifts for friends & family & myself :). The quality of the products I have purchased has been surprisingly good for the price but you have to be quick to take advantage.  Show details ·  1
Product Quality
Shipping
Andrea Ardern
Andrea Ardern2 posts
  Fair Incentive

I recently had to return something I was happy with how I was taking care of

I’ve ordered quite a few things from this website and found delivery is reasonable time. The Members area is great and makes it really easy to be able to contact the team at all hours. I recently had to return something I was happy with how I was taking care of Show reply
Kelly F.
Kelly F.21 posts
 

Terrible. Ordered was sent faulty item

Still waiting for a refund!!!! Order number 3109602. Keep getting the run around. I just want my money back.was denied given vouchers reluctantly used. Product not available. Again asked for refund. Still waiting. Sent this to fair trade now. Show details
Kelly F.
Kelly F.  
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Still waiting for my refund

Priya J
Priya JAU2 posts
 

Item out of stock so Sent something else instead!?

Ordered a brown handbag, waited 4 weeks, recieved a black handbag instead as it seems (after I researched myself) the brown is not in stock. Failed to communicate with me prior. This was a gift. They have only offered a 10% refund or to return and refund full. Waste of time and money! Show details
Product Quality
OO.com.au
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Joy
JoySAMetropolitan Adelaide, SA8 posts
 
Product Quality
Shipping
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julie Mennen
julie MennenWAPerth, WA4 posts
 

This store is amazing

Great site, with a good range of discounted goods. I purchased womens clothing and seafolly swimwear which I was very happy with. Postage was fairly quick and the goods were of high quality and genuine. Show details

Questions & Answers

Ozyminty
Ozyminty

I've tried contacting you via your app and Facebook Messenger, but I haven't received a response regarding the damaged bar stools. I'd like to know why your company sends out faulty merchandise and refuses to accept responsibility.

OO.com.au
OO.com.au   DM   

Hi, Thank you for your message and I am sorry for the issue with the order. Please let me know the order number you are referring to for me to check further.

Looking forward to your reply.

Warm regards,
external link

Ozyminty
Ozyminty  

I'm not sure why, despite sending a message with images of the broken bar stools, I didn't receive a response from your official website. The order number is 43097277, by the way.

OO.com.au
OO.com.au   DM   

Hi Ozyminty , Thank you for your reply. I have checked and I can see that the supplier is now checking on the matter for you. Please allow 2 to 3 business days for them to get back to you with an update.

Warm regards,
external link

Marilyn D.
Marilyn D.

Can someone please get back to me before my order is dispatched. I haven’t brought from oil.Com for a long time and maybe it’s because of limited content order 35321722. This is not good service at all

OO.com.au
OO.com.au   DM   

Hi Marilyn, thank you for your message. I have checked and I can see that the order has successfully been placed. Please let me know your query and I will assist you. Thank you

Marilyn D.
Marilyn D.

Hi I placed an order for a stick vacuum this morning and accidentally ordered 2, I contacted customer service straight away and they rely it will take up 1-2 days for a reply and by then my order will be dispatched or delivered. There is no contact phone number as well. I often by online ( my deal) ect but I have never had such a problem trying to get support

OO.com.au
OO.com.au   DM   

Thank you for your message and I am sorry about the issue. Please let me know the order number you are referring to for me to check further. Thank you

See all OO.com.au questions

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