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During the period between October 7th, 2017 and November 30th, 2017, OO.com.au offered one random OO.com.au reviewer the chance of winning a $500 OO.com.au voucher. This was to encourage their customers to write about their experiences with OO.com.au, be it positive, neutral or negative. It is possible that a review below was written by a customer that received this reward
OO.com.au
Andrea Ardern
- 2 reviews
I recently had to return something I was happy with how I was taking care of
I’ve ordered quite a few things from this website and found delivery is reasonable time. The Members area is great and makes it really easy to be able to contact the team at all hours. I recently had to return something I was happy with how I was taking care of
1 comment
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The reviewer stated that an incentive was offered for this review
Kelly F.
- 3 reviews
Terrible. Ordered was sent faulty item.
Still waiting for a refund!!!! Order number 3109602. Keep getting the run around. I just want my money back.was denied given vouchers reluctantly used. Product not available. Again asked for refund. Still waiting. Sent this to fair trade now.
2 comments
Still waiting for my refund
CS M.OO.com.au
Hi Kelly, thanks for taking your time to write us a review here. I am sorry to hear that,you are still waiting on your refund. Appreciate if you could reply with the order number for me to check and investigate this for you. Awaiting for your reply.
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Priya JAU
Item out of stock so Sent something else instead!?
Ordered a brown handbag, waited 4 weeks, recieved a black handbag instead as it seems (after I researched myself) the brown is not in stock. Failed to communicate with me prior. This was a gift. They have only offered a 10% refund or to return and refund full. Waste of time and money!
1 comment
CS M.OO.com.au
Hi Priya, thanks for taking your time to write us a review here. I do believe that you may have fallen victim to a picking error in this instance and I am sorry for the trouble. Please have this item ... Read more
return back to us and we'll refund it for you. You may lodge a return request from your oo.com.au account and one of our team will get back to you with the return instruction. If there's anything else I can assist, please revert back to me. Thank you.Similar opinion? Write a review on ProductReview.com.au!
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JoyMetropolitan Adelaide, SA
- 2 reviews
- 5 likes
Extremely poor customer service
I had 2 orders in the process, first was just about to be delivered within days, according to the info on they website, when I made second order.
In few days I found out that first order is delayed by a week, without any info update or apologies, even though it was a local supplier and it took them already 1 month, before the delay.
I sent an enquiry and it took them couple of days to respond, by then I decided I don't want to deal with them anymore and requested cancellation of all orders and refund. Week later and I am still waiting for the t...Read more
3 comments
CS M.OO.com.au
Hi Joy, Thank you for taking the time to share your experience with us. I am sorry that you are still waiting on your order and that you have not had any clarity on the whereabouts of your order. I wo... Read more
uld be more than happy to have a further look into this for you to make sure you get the best resolution possible, could you please provide me with your order number and I will raise this now. I look forward to hearing from you.Hi, you just proved my point. You people don't even bother to read and understand customer complaints.
I am not waiting for the orders anymore, I've cancelled them both and still waiting for my refund... Read more
CS M.OO.com.au
Hi Joy, Thank you for your reply. Without any order information regrettably we will not be able to check on your refund status. If you would like me take a look into that, please do pop in your order... Read more
number. I am sorry for your experience with us thus far and hope you have a great weekend.Similar opinion? Write a review on ProductReview.com.au!
julie MennenPerth, WA
- 4 reviews
This store is amazing
Great site, with a good range of discounted goods. I purchased womens clothing and seafolly swimwear which I was very happy with. Postage was fairly quick and the goods were of high quality and genuine.
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PhilSouth East Queensland, QLD
- 2 reviews
- 1 like
Great value
Excellent products with heavily reduced prices of top quality designer goods gives an open market to those of us too busy to find such gems ,delivered in timely fashion to our home
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A lost customer before even purchasing!
It's very disheartening to read the significant amount of bad service reviews this company has. I was filling up my basket but had the itch to check other peoples experiences and I'm very grateful I did. You really need to fix whatever you're doing wrong Because that is an overwhelming amount of bad reviews. I was really excited to order but unfortunately, because of the amount of negative feedback I won't be. Please look after your customers because this is what keeps a business running, respect your customers and actually help them instead of...Read more
giving them robotic answers. Maybe this feedback will help or maybe it will get overlooked, but from the outside looking in, this company looks to be thieving and crooked! Please be an honest company!1 comment
CS M.OO.com.au
Hello Rose, Thank you for writing to us! I am sorry to hear that you abandoned your cart after reading the reviews here. We value all feedback provided to us by our Customers and we will take this fee... Read more
dback on board and escalate to the relevant departments.Similar opinion? Write a review on ProductReview.com.au!
Jo JoSouthern and Hills, SA
- 2 reviews
- 2 likes
Still waiting for my refund
Had my money for 3 weeks so I cancelled order. 10 days later I am STILL waiting for my refund. They take your money for goods they can't deliver. Reported them to the ACCC.
1 comment
CS M.OO.com.au
Hi Jo Jo, thanks for taking your time to write us a review here. I am sorry to hear that, you are still waiting for your order. Appreciate if you could reply with the order number for me to check the refund status for you. Awaiting for your reply.
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Kirsty G.Far North Queensland, QLD
AVOID OO.COM
oo.com is crap! And i mean CRAP!! dont waste your time just shop on ebay. Items dont arrive on time and the people are not very helpful. Would be faster to fly to china and pick ut up myself.
6 comments
CS M.OO.com.au
Hi Kirsty, Hi, Thank you for reaching out and pass on your feedback to us. I'm very sorry to hear that you did not receive your items on time. Appreciate if you could reply with the order number for m... Read more
e to check and investigate this for you. Awaiting for your reply.My order number is 30732387. And garenteed you will tell me the same thing as i have heard 3 times now. 'We are currently waiting for it from our suppliers and are expecting it to arrive this week the... Read more
n we will dispatch it to you which will take about a week. Blah blah blah. Same response every time. Sorry about this sorry about that.. i just want my order like everyone elso who buys off you.CS M.OO.com.au
Thank you for providing us the order number. Our business model is structured in a way that we do not hold stock in our warehouse. Most advertised items on our website have been held aside for us by o... Read more
ur Brand Partners. When a sales event ends, we then order stock from our supplier based on customer purchases. Due to this, there are factors that are out of our control such as the supplier sourcing the stocks and sending them on time , weather, etc. Once they have been sent only can the picking and packing commence. Please note once your order has been dispatched you will receive email confirmation and you will then be able to track your orders status online.Similar opinion? Write a review on ProductReview.com.au!
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Janet WillmottBrisbane
- 2 reviews
Rip Off
My order got delivered to the wrong address in the wrong state! Oo.coms response was for me to go collect it myself disgusting, no refund, no replacement, no apology just a don't in my bank account. Even have that automated message saying I hope I love my product.. as if I ever had it. Enjoy my money guys while I get zilch
1 comment
CS M.OO.com.au
Hello Janet, Thank you for your message. I am sorry that your order was sent to an incorrect address. Can you please advise the order number and I will help check on this for you? I look forward to hearing from you.
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SueGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 6 likes
Don’t deliver as per estimated delivery and customer service do not respond or avoid providing resolution.
Placed a number of orders in November 2019 all were Christmas presents. The estimated delivery date for each order was no later than 17/12/19, plenty of time for Christmas. On the 2/12, 2 of my orders were supposedly delivered but weren’t and no calling card was left by fastaway couriers. Made contact as to what was occurring. The response from oo.com.au. did not assist, rather told me to track an order that was telling me that the order had been delivered. And so it goes, a number of order issues and not helpful contact responses made i...Read more
t very frustrating. I asked them to call me so I could convey my issues verbally and hopefully get them to understand my problems but this never occurred. On the 19/12/19 and after many, many, customer contacts that either resulted in a non response or a silly answer I knew that the chance of getting my orders was very slim. I sent them a detailed contact quoting order numbers and requested a full refund. These were meant to be Christmas presents and were no longer required. This never occurred, yesterday I checked the orders to see if a I had a refund and was dismayed to find that on that very day 6/1/2020 the courier company claimed they tried to deliver 2 of these orders, orders dispatched well after my request for refund and yet again no calling card from the courier company was left and I don’t believe they called. The courier company are just as bad with contacts, they don’t respond or don’t actually answer the question you ask. Again contacted oo.com.au and complained. Needless to say they actually ignored my complaint and sent me a response about tracking?????? Beyond belief, I have no goods, no refund, it is well after Christmas and no one at oo.com.au cares to assist in providing a true response to resolving your problem. My advice dont order from them.4 comments
CS M.OO.com.au
Hello Sue, Thank you for writing to us about your experience with us. I am sorry to hear that your order has been delayed and that your messages have not been accurately responded to. I would be more... Read more
than happy to give you a hand with checking on your order status, your refund request and escalating your complain to the correct teams.As such, I would like to request for your order number so that I can investigate what might have occurred. I look forward to hearing from you.The easiest would be to look at your customer contact lengthy thread 5215049 which goes into specific detail. Short version is orders 30385071, 30467960, 30439536 and order 30467922. No receipt on a... Read more
ny of these orders and as numerously stated have had ongoing problems with your courier service and they are not helpful or like yourself do not respond according to the actual query. Tracking system is not at all accurate. Requested full refund 19/12/19. Also order 30514821 necklaces were advertised as being in gift boxes yet arrived in small plastic bags (at least you sent this order with Australia Post who were competent with their tracking and delivery).CS M.OO.com.au
Hi Sue,Thank you for your reply. Our team will check on this and get back to you.
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SAMIGreater Melbourne (Metropolitan), VIC
Terrible and disgusting shopping experience
I will buy anything from them. They just sent a dirty and used clothes to me that's the worst shopping experience. I spent money but only feel dirty and disgusting.
1 comment
CS M.OO.com.au
Hello Sami, Thank you for writing to us. I am really sorry that your order did not arrive as expected. Can you please advise your order number so that I can facilitate with a returns and refund process for you? I look forward to hearing from you.
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Very slow dispatch and poor customer service. AVOID!!!
Ordered some items that were coming from the UK. After 2 weeks my parcel still hadn't even picked up by the courier company. Contacted them via their website, very slow to respond (3 days). Got a generic reply saying they're sorry and that my order had definitely been picked up by the courier company.
I managed to find a phone number to actually speak to someone about my order, but they were no help at all basically gave me the same spiel as the message I was sent on their website. For future reference to anyone trying to get in contact with OO via the phone, call the OZSALE number: (02) 8081 0972, as both websites are owned and run by the same company.
I will never use OO in the future.
1 comment
CS M.OO.com.au
Hello! I am sorry to hear about your experience with us. I would like to check on the whereabouts of your order and help shed some light on what has caused this delay and also check on its latest prog... Read more
ress for you. Can you please advise your order information to facilitate this enquiry? I look forward to hearing from you.Similar opinion? Write a review on ProductReview.com.au!
Never again use them
Ordered on 29th November - three items. 2 items from China arrived Monday 30th December. Last item from within Australia not delivered yet! Have sent three messages directly to oo.com.au and no response from any message. Have gone way downhill in service and delivery.
3 comments
CS M.OO.com.au
Hi there! Thank you for writing to us. I am sorry that you are still waiting on your order. I would love to check on your pending order and investigate on the whereabouts of your order. Can you please... Read more
advise your order number and I will start on this right away? I look forward to hearing from you.30529945 - contact number 5235378 - Shireen A is looking into it after I rang today
CS M.OO.com.au
Thank you for your reply. I have checked and it appears that the parcel is not tracking with Fastway. Our team has now lodged a courier investigation for this parcel and please allow 7 working days for us to hear back from them.
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olipopAU
- 3 reviews
- 6 likes
Slow dispatch. Three weeks later and no domestic delivery
Placed an order 6th December with plenty of time for Christmas postage. Now showing estimated arrival up to 27th December. No response from emailing the website directly. Really disappointed in the. shoddy service.
1 comment
CS M.OO.com.au
Hello Olipop, Thank you for sharing this with us. I am sorry that you are without your order and that your order will be arriving after Christmas. I do apologise that the order was delayed.
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Mel R.
- 3 reviews
- Verified customer
Left without four Christmas orders
Left without four Christmas orders I placed in November because the website told me all would be here by 13-18 December (some said earlier). Three were dispatched 12, 16 and 20 December with one tracking order actually working and saying the courier collected 18 Dec. One hasnt even been picked yet. customer service via Facebook blamed the courier for the delay and told me they likely wouldnt arrive by Christmas.Now comes the scramble to find gifts on Christmas Eve! I shop online to avoid last minute gift hunting ... very disappointing.
10 comments
Looking at other reviews I think I will be going to the ACCC on this one. Once a happy customer but delivery has really gone downhill! Terrible Christmas experience.
CS M.OO.com.au
Hello Mel, Thank you for your message. I am really sorry that you are without your Christmas order. I would like to check on this for you and investigate what happened. Can you please advise your orde... Read more
r number and I will help check on this and get back to you? I look forward to hearing from you.Order 30546624. Still have not received any of the four. The fifth arrived very quickly via Aus post but the others are listed with a courier but only one tracking number works. That one was collected... Read more
in Sydney on 18 Dec and should have made it here by now. One item still hasn’t been dispatched since 30 November. I’ll be returning three of the four orders as I had to replace them. Seems very dodgy to me. Also Fastway havent responded to my query from last weekend.Similar opinion? Write a review on ProductReview.com.au!
Essy J.
- 2 reviews
- 1 like
Horrendously slow dispatch of orders
I placed an order via oo.com.au website on 30 November intended for Christmas which why I placed my order on the date specified, allowing sufficient time to reach my address on time for Christmas Day. The first part of the order was sent out on 17 December and the second part of the order was only just sent out yesterday 20 December. Going by the estimated delivery dates provided, my order should have arrived by now or by Christmas Eve. According to the tracking numbers provided, neither of the two will be here on time for Christmas. It looks a...Read more
s though I will be forced to travel 100km to my nearest shopping center and another 100km back to my residence to purchase alternate gifts to compensate for the order oo.com.au failed to deliver on time despite being given more than enough time to do so when supposedly the product is located in Australia. My advice to anyone looking to order from this site is to avoid shopping there at all costs if you would like your order to be delivered in a timely manner. oo.com.au will take your money and take a long time to respond to emails if there is a problem with your order. When they do finally get around to typing up a reply, it is an automated copy and paste response which was of no help to me. Overall a very unpleasant shopping experience.3 comments
CS M.OO.com.au
Hi Essy, thank you for taking the time to share your experience with us. I am sorry for the trouble you have with your order. Could you please email or direct message us your order details? We will ma... Read more
ke sure all your concerns are addressed and resolved.I’ve sent you a message through here. Looking forward to your reply.
CS M.OO.com.au
Thank you for that. Our team will respond shortly.
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Absolutely horrible business
Ordered a trampoline for Christmas, and waited til Tuesday 17th of December to tell me they were out of stock. A couple days before Christmas. Absolutely horrible service and will not get my money back for another 5 business days. What a joke.
1 comment
CS M.OO.com.au
Hi Kirsten, thank you for taking the time to share your experience with us. Unfortunately it appears that the supplier of this order was unable to supply what you ordered. As a result of this, you hav... Read more
e been refunded via your original payment method. I sincerely apologise for the inconvenience caused by this inventory error.Similar opinion? Write a review on ProductReview.com.au!
Damien C.Melbourne
- 2 reviews
- Verified customer
Consistently disappointing.
Once a relatively independent online retailer, OO was always a bit hit and miss, but for the most part was a reasonable option for cheap prices on decent stock. Then it was absorbed by a larger company, along with several competitors, and it went downhill fast.
Despite proudly advertising local stock, most of their stuff is imports scheduled for after sales have been made, meaning both long wait times and uncertainty over whether your order will be completed or not. Even for stuff one would assume was local (ie, Aussie brands), a 4 - 6 week wa...Read more
it for delivery is not unusual. Customer service is average to poor, with response times and heavy use of scripted answers both being a problem. Likewise, the website is not especially user friendly, and in some parts worryingly dated. Prices are generally attractive, but really don't seem worth the hassle (and gambling you'll actually get what you ordered), as well as the limited options one would expect from a clearance-sale type of store. I have been a customer of OO for nearly ten years, but now I am crossing them off my list, after yet another long-delayed and partially complete order.1 comment
CS M.OO.com.au
Hi Damien, thank you for taking the time to share your experience with us. I have forwarded your concerns to the relevant team to ensure we provide a better service in the future. Thank you.
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Val E.Darling Downs, QLD
Almost satisfied
Pleased with most items, arrived on time. One item unavailable well after ordered, other had incorrect description to photo ordered - sure description correct when ordered. Still pleased with what arrived.
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Questions & Answers
Kelly F.asked
Will someone tell me how to return a faulty item
3 answers
They have instructions in the terms and conditions,email them explaining the problem and they issue a return code and instructions on how to post it back.your account is then creditted
No one has told me anything
CS M.OO.com.au
Hello Kelly, Thank you for your message. Can you please advise your returns number and I will assist with the returns instructions.
Katie M.asked
Hello my order has not arrived and no one is answering my questions on the email contact us, provided on the web site. please help
2 answers
All i can say is good luck. I have been waiting since early january for mine which they said would be 2 weels wait and still nothing. I have almost given up hope.
CS M.OO.com.au
Hi Katie, thank you for your message. I am sorry to hear that, you are still waiting for your order. Appreciate if you could reply with the order number for me to check and investigate this for you. Awaiting for your reply.
Kirsty G.asked
Details
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CS M.OO.com.au
Thank you for your support Andrea and we are glad that you are happy with our service. We will continue to serve you the best we could. Have a good day!