OO.com.au

Woeful service – Purchased two bathroom caddies. They were too big and didn't fit in the shower - they were too long and fouled the taps. Since they were not suitable, I sought a return and that was declined, without any explanation and without a return e-mail advising of the decision. Very poor service; won't use again.

What a nightmare! – Regarding order 34246768 I have not received an invoice and every option online you need one.. So i cannot complain, send a query or ask where the balance of my order is???? Plus on top of this i accidentally ordered a size 40 in one of the pairs of shoes and have no idea how to send them back as they clearly are too big I NEED A REPLACEMENT … Read more

[Name Removed] - Stella 650 GSM Bamboo Cotton Towel Set Brick - There was no details on how to wash them, so looked the brand up and on a different website if said warm wash (40c) they have all slightly shrunk, with the floor mat being the worst. I WANT A REFUND

Also still waiting on another 4 pairs of shoes which I want to cancel

This has not been a great experience

Please email or call me ASAP

Jackie

So slow – Still waiting for my first order from the 30/9.They havent even recieved it in their warehouse.Looking at around a month for delivery,Back to Catch.com Show details

Return shopper – I have found 00.com.au is an online shop I return to over and over and have done so for many years now. I am comfortable recommending the site to my friends as the service and products have always been great. The products I have ordered have always been accurately described. All the orders have been promptly dispatched. The prices are spot on and… Read more ·  1

there is always enough variety to satisfy my price point and product quality desires. I live away from any major shopping areas so this saves me a lot of travel.

Great Shopping Experience – This site is easy to navigate & has a great range of products. I have always been treated well when I had an issue & the OO Team have always assisted me quickly & with no fuss. Have bought many wonderful gifts for friends & family & myself :). The quality of the products I have purchased has been surprisingly good for the price but you have to be quick to take advantage.  Show details ·  1

I recently had to return something I was happy with how I was taking care of – I’ve ordered quite a few things from this website and found delivery is reasonable time. The Members area is great and makes it really easy to be able to contact the team at all hours. I recently had to return something I was happy with how I was taking care of Show reply

Was fine until – I have been a customer on OO.com for some time. I know the site and how to place an order. Recently I was experiencing some technical issues with my Android and had placed 2 identical orders in error. I immediately sent a message requesting the orders are cancelled. It was quite difficult to explain the fact that it was 2 orders with same… Read more

merchandise. I sent order and invoice numbers, screen shots of the order and several messages. Finally, one order was cancelled. However, I can't get anyone to cancel the 2nd one and I think it will be posted soon. This is truly not working. Not being able to speak to a person is just awful. Yes, the orders were a mishap. But I did get in touch immediately. Surely the cancellations could have been processed together. I am now our of pocket and will be receiving goods I don't need. Not great.

Taking too long for a simple problem – I bought a pair of pants with free shipping. Waited for 2 weeks, but no deliver. Waiting another 9 days for investigation, and still no progress A few days ago, I left same messages asking for coupons worth the same amount as what I paid for the pants in order to solve the problem, but no reply at all. I honestly like your products but I want you to look after your customers too. Trust that is what you neeed.

Faulty airwalk shoes - oo won’t refund – I bough a pair of airwalk shoes in July 2020. Still well within the 12 month warranty period the glue gave out and the soles came apart from the whole shoe. Oo first claimed it was wear an tear, then offered 30% refund. They were reminded about their responsibilities under law and finally agreed to refund. It’s been 2 weeks waiting and they keep making excuses to delay it further.  Show details

Terrible customer service – I placed a clothing order and I was sent someone else's order and I can only presume they were sent mine. I've sent through photos of the order and the other person's order slip I received but have had very poor responses. I'm now up to message number 9 via the website with still no clear outcome about a full refund and have been told I'll need… Read more

to wait up to 7 days to be issued a refund and if I want what I ordered I need to now reorder them through the website and pay for them yet again. In what world does that make sense? I've been refused a customer service number to call and it appears the messaging system is out of Australia. I will never order from this website again

Terrible. Ordered was sent faulty item – Still waiting for a refund!!!! Order number 3109602. Keep getting the run around. I just want my money back.was denied given vouchers reluctantly used. Product not available. Again asked for refund. Still waiting. Sent this to fair trade now. Show details

Item out of stock so Sent something else instead!? – Ordered a brown handbag, waited 4 weeks, recieved a black handbag instead as it seems (after I researched myself) the brown is not in stock. Failed to communicate with me prior. This was a gift. They have only offered a 10% refund or to return and refund full. Waste of time and money! Show details

Extremely poor customer service – I had 2 orders in the process, first was just about to be delivered within days, according to the info on they website, when I made second order. In few days I found out that first order is delayed by a week, without any info update or apologies, even though it was a local supplier and it took them already 1 month, before the delay. I sent an… Read more

enquiry and it took them couple of days to respond, by then I decided I don't want to deal with them anymore and requested cancellation of all orders and refund. Week later and I am still waiting for the total refund. Even though they sometimes have good quality products, I will never make any orders on their website. It's very unprofessional service and attitude. Too stressful and I pay money for that! Ridiculous! There are better options out there.

This store is amazing – Great site, with a good range of discounted goods. I purchased womens clothing and seafolly swimwear which I was very happy with. Postage was fairly quick and the goods were of high quality and genuine. Show details

Great value – Excellent products with heavily reduced prices of top quality designer goods gives an open market to those of us too busy to find such gems ,delivered in timely fashion to our home Show details

A lost customer before even purchasing! – It's very disheartening to read the significant amount of bad service reviews this company has. I was filling up my basket but had the itch to check other peoples experiences and I'm very grateful I did. You really need to fix whatever you're doing wrong Because that is an overwhelming amount of bad reviews. I was really excited to order but… Read more

unfortunately, because of the amount of negative feedback I won't be. Please look after your customers because this is what keeps a business running, respect your customers and actually help them instead of giving them robotic answers. Maybe this feedback will help or maybe it will get overlooked, but from the outside looking in, this company looks to be thieving and crooked! Please be an honest company!

Still waiting for my refund – Had my money for 3 weeks so I cancelled order. 10 days later I am STILL waiting for my refund. They take your money for goods they can't deliver. Reported them to the ACCC. Show details

AVOID OO.COM – oo.com is crap! And i mean CRAP!! dont waste your time just shop on ebay. Items dont arrive on time and the people are not very helpful. Would be faster to fly to china and pick ut up myself. Show details

Rip Off – My order got delivered to the wrong address in the wrong state! Oo.coms response was for me to go collect it myself disgusting, no refund, no replacement, no apology just a don't in my bank account. Even have that automated message saying I hope I love my product.. as if I ever had it. Enjoy my money guys while I get zilch Show details

Don’t deliver as per estimated delivery and customer service do not respond or avoid providing resolution – Placed a number of orders in November 2019 all were Christmas presents. The estimated delivery date for each order was no later than 17/12/19, plenty of time for Christmas. On the 2/12, 2 of my orders were supposedly delivered but weren’t and no calling card was left by fastaway couriers. Made contact as to what was occurring. The response… Read more

from oo.com.au. did not assist, rather told me to track an order that was telling me that the order had been delivered. And so it goes, a number of order issues and not helpful contact responses made it very frustrating. I asked them to call me so I could convey my issues verbally and hopefully get them to understand my problems but this never occurred. On the 19/12/19 and after many, many, customer contacts that either resulted in a non response or a silly answer I knew that the chance of getting my orders was very slim. I sent them a detailed contact quoting order numbers and requested a full refund. These were meant to be Christmas presents and were no longer required. This never occurred, yesterday I checked the orders to see if a I had a refund and was dismayed to find that on that very day 6/1/2020 the courier company claimed they tried to deliver 2 of these orders, orders dispatched well after my request for refund and yet again no calling card from the courier company was left and I don’t believe they called. The courier company are just as bad with contacts, they don’t respond or don’t actually answer the question you ask. Again contacted oo.com.au and complained. Needless to say they actually ignored my complaint and sent me a response about tracking?????? Beyond belief, I have no goods, no refund, it is well after Christmas and no one at oo.com.au cares to assist in providing a true response to resolving your problem. My advice dont order from them.

Terrible and disgusting shopping experience – I will buy anything from them. They just sent a dirty and used clothes to me that's the worst shopping experience. I spent money but only feel dirty and disgusting. Show details

Very slow dispatch and poor customer service. AVOID!!! – Ordered some items that were coming from the UK. After 2 weeks my parcel still hadn't even picked up by the courier company. Contacted them via their website, very slow to respond (3 days). Got a generic reply saying they're sorry and that my order had definitely been picked up by the courier company. I managed to find a phone number to actually… Read more

speak to someone about my order, but they were no help at all basically gave me the same spiel as the message I was sent on their website. For future reference to anyone trying to get in contact with OO via the phone, call the OZSALE number: (02) 8081 0972, as both websites are owned and run by the same company.

I will never use OO in the future.

Never again use them – Ordered on 29th November - three items. 2 items from China arrived Monday 30th December. Last item from within Australia not delivered yet! Have sent three messages directly to oo.com.au and no response from any message. Have gone way downhill in service and delivery.

Slow dispatch. Three weeks later and no domestic delivery – Placed an order 6th December with plenty of time for Christmas postage. Now showing estimated arrival up to 27th December. No response from emailing the website directly. Really disappointed in the. shoddy service. Show details

Left without four Christmas orders – Left without four Christmas orders I placed in November because the website told me all would be here by 13-18 December (some said earlier). Three were dispatched 12, 16 and 20 December with one tracking order actually working and saying the courier collected 18 Dec. One hasnt even been picked yet. customer service via Facebook blamed the courier… Read more

for the delay and told me they likely wouldnt arrive by Christmas.Now comes the scramble to find gifts on Christmas Eve! I shop online to avoid last minute gift hunting ... very disappointing.