During the period between October 7th, 2017 and November 30th, 2017, OO.com.au offered one random OO.com.au reviewer the chance of winning a $500 OO.com.au voucher. This was to encourage their customers to write about their experiences with OO.com.au, be it positive, neutral or negative. It is possible that a review below was written by a customer that received this reward
delivery and returns policy
Your delivery and returns policy is excellent. No take the extra charges for rearranged the delivery I really appreciated you. Every time manage with the customers. Thank u very much
I love OO.com.au
Have never had a problem with this company. Great service and timely delivery and great gear to purchase. Have ordered products that came from US (usually around Christmas for presents) and they have always arrived on time and in great condition. Everyone laughs at me at work - she's been to OO again as the parcels arrive! Keep up the great work!
I accidentally pressed a misleading ourpay button and now I have a jacket on order that I didn’t want to buy! customer service on the app is not replying and it’s the only way I can contact them! I want my money back!
My order was placed on 11 February 2019, total value $18.00 for a product available in Australia. The item was delivered on 18 March 2019, five weeks later. However, I had not read the fine print which stated: "Estimated delivery 03/03/2019 - 08/03/2019. Orders are dispatched directly to you from the US".
If I had been more careful and read the "Estimated delivery" time, I would not have placed this order.
Poor service and product availability
Found the online experience with this supplier very poor. Ordered an item on 21/2/19 and is still not available as at 18/3/19 with not availability date when queried. Very slow also in terms of delivery and never any apologies when supply is late or indeed if an item cannot be supplied. Wont be using them again
Addictive, if you love a great bargain
Top quality, real brand products. Quick delivery. No fuss return and refund. I once took 3 months to return an item and oo.com still accepted the return and gave me a $90 credit.
Brand, size and colour I was looking for.
It was easy to find the thongs I wanted on your website. I was able to purchase a pair in a colour and size I wanted without leaving the house.
One off payment for Multiple delivery systems not working
Your company keep charging me for delivery on every order instead of free multiple delivery payment made from previous orders. Please advise and check the system for mails and lines sales to be linked with any payments for delivery.
Unsubscribing to this website.
I have on so many occasions tried to unsubscribe to this website to no avail. I do not know how you came to this address but it certainly was not with my approval. I do not do online shopping and therefore would appreciate being removed from your mailing list. I have tried unsubscribing, sent emails and also a letter, no action has happened. You are clogging up my computer and all I do is delete, delete.
Hoping this will get some response and action from you. Thank you in anticipation.
Another faulty item shipped
Had a aroma diffuser bought for xmas and does not work at all! This is the second faulty item shipped by this company (1st was shoes with sole falling off). Very difficult to raise complaints and even harder to get replies to emails. Last time after few months had to seek refund via paypal! Not worth it !! Shop elsewhere, very disappointed especially as this was a gift...
I opened an account with this store last year because the items looked interesting and there was a great range. However, the company flooded my inbox with notifications, sometimes more than one a day. After a couple of months of deleting these I sent an email asking to be removed from their customer list.
Not only did I never hear back from them, the notifications just kept coming.
I've just deleted another 168 from the past 2 months.
Entering the name into my email 'block' filter did nothing to stop them coming.
I would not buy anything from them on principal.
Second time buying a product that needed courier delivery; second horrible experience of extended no
This company's products seem to be fine, but the frustrating wait for the slack, inefficient couriers they use to get their act together and deliver the goods makes it not worth the few dollars saved. Also, oo.com.au do not answer customer service messages sent via their website.
Delivery very poor.
I am order number 27533950. And it’s my first time ordering with oo. The estimated delivery state’s 03.11.2018-08.11.2018 but no update. All i am being told the order will out as soon as the sale will end. HOW COME THEY DON’T HAVE ENOUGH STOCK? This is the first time me dealing and probably the last. I ordered an mk bag worth 350$ with shipping almost 400$ and i have been telling the team it’s for my grandma ‘s 100th bday and i have to travel overseas’s no response. May be gifting your loved ones from this site us a big no as it’s so unrealiable.
Be it you say whatever they say one thing waiting for sale to end. If you guys fail to deliver the bag before 16th of nov as i am flying on the 17th to Fiji i would highly recommend a refund. As it’s annoying me awaiting and getting the same response time and again.
Pathetic service. Highly disappointed.
And if there is no further detail or update’s about it by this week kindly refund the money asap. So that i order it from some site and get it on time.
Least i could expect from you guys. Cause i am so exhausted typing regarding the update. It’s height’s now. Either you tell me if you are going to provide. Else KINDLY REFUND THE MONEY ASAP. I don’t want to hear that it take’s year’s or age’s or week to get the money as you guys have wasted wnough of my time.
My mistake i ordered from you guy’s learnt my lesson won’t do it in future.
KINDLY GET BACK ASAP.
Finally everything sorted out
Order Number: 27273102
Although I was initially disappointed with the way they handled my returns, it turned out to be fine. As I am too busy in my daily routines, I prefer not to post back an item if it is defective or damaged and I thought a photo would suffice for that. But I returned the item and got my refund. I will order a few more items from oo.
No Worries web site
What’s urged me to write is a friend is having monumental problems with another on line website.
I’ve been shopping with OO.COM.AU for years I’ve had a few issues but they’ve been resolved promptly
unable to contact if this does go thru
invoice number 30531766 for galaxy s7 have not received and can not ask you a question without going thru to Facebook are you scammers or what money refund wanted or apoligise plus goods
Not in Australia or even the same hemisphere. Processing delays/No Product.
They are not in Australia even though it is an Australian website. I have used the website twice.
Both times there was no information about IF the item was actually available for immediate processing and shipping.
They sell you items and give estimated arrival times and then don't even have the product in stock before its supposed to have arrived! This means that the arrival date comes and goes before they have even shipped the item... by a few weeks!!!!!!!
Ordered jewellery on line late January, expected delivery date was 4/2/2017. Tracked items delivery date changed several times, items are now with courier and still no delivery date
Would not recommend buying refurbished I Phone from this company
I bought a refurbished I phone online from OO for $189 in July 2017 in February 2018 the phone stopped working. After contacting OO I was told the phone had a 3 month warranty and was offered a $10 discount on further purchases. What a Joke!! I definitely would warn anyone not to purchase any refurbished products from This company. I actually thought I was getting a good deal and now feel very disappointed.
oo.com.au comes to the party
l have recently submitted a review i regards to poor service given by oo.com.au since having left this review about the poor service that we received, oo.com.au have contacted us again in regards to the service we had received, they have since refunded the purchase and have made good what had gone wrong. Thank you oo.com.au for coming to the party and making good on your promises.
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