Opel Mobile

We are very pleased with the response given to us with the problems we had with the phone. We would like to thank Opel and especially Lou for her care and understanding of our problem with the phone, and efficiency with fixing it. Thankyou again LOU Regards Michael

There are better options out there – We bought one of the Opel Kids phones as a way of stepping up from a spacetalk to a phone for our daughter. Whilst the Opel sounds promising with what it says on the box, the reality isn't quite there. Our biggest bugbear is that the safe list is limited to only [Content Removed]. This means that once you put in family, there are a only a… Read more

select number of friends that can be entered - which causes a number of issues.

So the only way to get around that is to switch off the white list, which is the main selling point of a phone like this. So you are left with just a basic, over priced phone for the features it has.

As mentioned by another user, the back of the case is extremely flimsy & comes off too.

I'll be taking this back this weekend to the retailer we purchased from.

Helpful hint for anyone reading this who's looking for a good kids option, you can switch on 99% of the safety features (locations, safe list, no phone etc) via Google Family Link App on any phone. This is the route we'll be taking now.

Review of Opel Customer Service – This page/section should be for the Opel Mobile company but people are leaving reviews for the Opel phones here - but there are separate sections for the actual phones themselves. I bought an Opel Flip Phone 6 and there is a separate review for that elsewhere. Anyway, this is a quick review for Opel Customer service. I couldn't work out how to… Read more

turn off MMS Receive. What prompted me to do that was my elderly father somehow, accidentally, tried to send me something from his smart phone and it was a load of photos which he said he didn't mean to send to me but was doing something with them... Anyway, it must have been a huge file or files which he accidentally sent me, as I got a message saying I had an MMS but it took hours and hours to download - which meant I couldn't delete it that message, nor could I delete ALL messages. So it locked the phone up. After 12 hours of the "Download" notification continually going round and round, I decided to turn the phone off and take out the battery for 30 minutes. That seemed to do something as when I started it up again the Read option was there. But I just canceled it immediately without reading it and deleted that whole message. Didn't want any problems with a huge MMS.

So next challenge was to work out how to stop MMS messages coming in. I couldn't work it out so I first tried to call Opel on their 1300 number (within working hours). That was a bit of a shambles as I kept being told by a recorded voice that I was number 1 in the queue but after 20 seconds, then kept asking me if I wanted a Call back or if I wanted to stay and talk to an agent , press 1 or 2 - I kept wanting to stay on the line, then the message repeated itself - saying I was number one in the queue etc etc. So I gave up on that idea and tried the Chat.

Within a few minutes I was talking to a person called Ria and after a few minutes more I was being given a step by step walk-through of how to stop receiving MMS on this particular phone. I might have been able to work it out myself but it would have taken quite a while.

I would like to highly commend Ria for this person's professionalism and competence in assisting me with my technical query.

REPLACEMENT BATTERIES & CHARGING CRADLES AVAILABLE FOR 3 YR OLD OPEL FLIPPHONES - ALL IPHONE MANUFACTURERS PLEASE NOTE! – Long story follows - Sorry all: I just ordered a replacement Opel Smart Flip Phone charging cradle for my partner's 3 year old Opel Smart Flip this afternoon online on the trusty Samsung A20 - also 3 years old. I was amazed to find that Opel.com.au also offer REPLACEMENT BATTERIES for their Flip Phones range as well. This has been a big… Read more

bugbear to me since relinquishing my dinosaur Nokia from the ?mid-2000s after 10 faithful years service and 2 battery replacements. I asked the helpful, kind & patient Opel Live Chat Person Ysrael just now if he could please pass on a suggestion to Opel management: could they please consider providing replacement batteries for their very economically priced IPhones and increasing their memories to 128 GB as we are in the market for an Iphone for my partner. My partner has gotten used to a mobile phone for the first time since getting the Opel Flip which he still loves but would like to now get his own IPhone. I am still AMAZED at finding out that there is a phone company out there - in Australia, blow me down too - that provides replacement batteries and chargers for a 3 year old phone. BRAVO OPEL & YSRAEL - more of the same please! And thank you for your very kind, responsive and patient customer service. I thought this was dead with phone companies. Ysrael said he would pass on these 2 suggestions about their iPhones to management, so here's hoping. Cheers Opel - world-leading great attitude towards customers and the Right to Repair their Flip Phone products and minimise electronic waste.

We had trouble getting my husband's Opel Touchflip to work when NZ's system changed to 4g Volte. I contacted the company for help as the phone was less than a year old. We dealt with Vi who was amazing. She quickly arranged for us to return the phone (postage paid) and within a couple of weeks sent a new one. The communication and level of help was second to none.

Ria was able to solve a problem I'd been having. She was clear and talked me through the solution step by step. I was very happy with the result and her calm helpful manner

I would like to give Rochel 5 stars based on her customer service and solution based focus. What an amazing breath of fresh air to deal with. One phone call and and one email is all it took to fix our issue. What a gem Rochel is to the company. Nothing was too much or an issue. All resolved within 5 minutes. I wish everyone company and… Read more

agent could be this simple to deal with. Rochel from mine and my 92 young mum...... Thank you for resolving the issue so quickly and professionally. You are a STAR.

Opel R10 tablet is basically useless as battery life is very poor even with most settings turn off and low display settings. Im pretty tech savvy but this thing I cant believe you are able to sell it as a product. Cant find a real manual for it. Overall a waste of money, do yourself a favour do NOT BUY

Customer support arranged prompt despatch of a new replacement battery to despairing aged customer who relies on his mobile Opel Touch flip phone as soon as it became available . Old battery had suddenly died without warning . They further followed up to ensure battery arrived and phone had returned to working order and was connecting to Hearing Aid via bluetooth .

Re Opel security pendant. originally purchased from Officeworks and a minimum system its been great. Transitioned over to a new app suitable for new android versions I must say OPel support is real people and doing a great job. The transition was plagued by Optus outage in the area but we worked through and got it all working. As a safety pendant for an elder person its a great relief to have it working beyond Jan 26 and working so well. Show details

Poor quality, even poorer service. Believed the marketing hype and sadly purchased this Opel flip, a very poor product, barely lasted 18 months before the battery swelled and disintegrated the phone from the inside. Aside from that who exactly decreed that this was a great phone for seniors? The volume slider/ring control is ridiculously placed… Read more

for older fat fingers, and mum continually inadvertently silenced the ring and call volume causing her much distress and confusion. The response from Opel (their overseas call centre) has been appalling. avoid this product!

No, I do not recommend this product. Helpful? Quality of Product Quality of Product, 1.0 out of 5 1.0

Purchased 2 x Opel mobile phone chargers. Had an initial problem with the output being different to what was advertised, but they quickly issued the correct ones at no cost and quickly. They were also very quick to respond and answer questions. Very polite as well. Thanks Show details

Opel 60Q rugged phone doesn't have a rugged screen. One small drop and the screen shattered. Reached out to Opel to see where I can get it fixed, but they don't offer that service and don't cover for accidental damage, which considering it's a rugged phone, the damage shouldn't have happened. I can get a local repair guy to fix the screen if I can… Read more

find one online, however, the phone will then not be water or dust proof after that. My advice is to spend a little more money on a rugged phone that lives up to the claim, let me a Doogee, $30 bucks more. Would not recommend this phone at all

Today I had the most welcome call from a beautiful young lady named Ria who resolved the most frustrating problem on my mobile phone. This lady is extremely knowledgeable and competent; I did nothing other than respond to her advice. The problem I had has finally been resolved and what a pleasure I had talking to this young lady. Ria is an asset to your company, and I wish her well. Thank you for help Ria

Unrequited love – So wanted to love this phone but it let me down within a week. Opel have promptly approved its return and were much easier to deal with than Harvey Norman where it was purchased. Unit itself is tough and a bit heavy. But the USB C never connected properly so I couldn't access Android Auto reliably. Also the facial recognition software is SLOW as… Read more

is the processor. After fingerprint access on a previous phone it's painful to use. Shame because I'd happily pay $400 for it if it was just a bit more sorted. Otherwise it's a SOLID choice for a ow cost and Opel seem like a great Aussie company worth supporting.

Excellent Customer Service – Unfortunately, X2 flip phones I purchased experienced identical faults at the hinge. Contacted Opel and received a prompt reply from Ria. Was most helpful and processed a refund of my purchase.

A hopeless delivery service – Why do companies still persist in using this useless delivery service? Hopelessly slow delivery,still hasn't arrived from Melbourne to Wollongong after seven days and get told that there are further delays expected but can't get an updated delivery date because the "national service update" section on the website won't load!! Unacceptable at any time, particularly near Christmas, as it is now.

Opel x65 sux – Worst mobile I've EVER had ..two Sims in two weeks....several calls to provider ..I'm told that everything is working and set correctly but can't access mobile data....DO NOT BUY....3 months later and I'm doing the same again...it's either the mobile or southern phones Show details

A great budget entry-level phone – Bought this Smart55R to replace an older 3G-d only phone (another brand). 5.45" screen is nice and compact compared to other phones with bigger screens, fits in my pocket very nicely.

opel mobile – cheap, affordable phone that has camera and other features most expencive phones have. basic phone, good size screen. have not had any issues or problems with mine since ive started using it. easy to navigate throug, very satisfied with the quality of this product. Show details

A BASIC USABLE PHONE – I have a basic Opel Flip Phone 6. Bought to satisfy the requirement of my bank who wanted a number for text. It is not a smart phone but has easy use buttons and volume on a call is excellent- rarely use the speaker. My usage is minimal so still working my way round it and thru the manual. It holds a charge for ages and tucks away in my pocket. Help from Lou at Opel re setting ringtones was excellent! Very inexpensive but very usable! Show details

Unlock code – prompt reply and great service - my elderly Mum couldn't manage the unlock sequence & Rochel gave me instructions on how to skip this step. Excellent Show details

Best customer service – Rochel has given me the best customer service one could ask for immediately replaced a defective device no questions asked, Couldn't ask for anything better for my child eagerly awaiting his phone

Great phone for elderly - had a glitch but Opel service was excellent and replaced without hassle – Opel flip phone 6 purchased, but became faulty within 12 months. Opel were great to deal with (thanks Lou) and phone replaced without hassle. This phone is excellent for my 99yo Aunty. Very thankful to Opel for making phones that suit the elderly, who need communication more desperately than most. Great phone generally, and great service. Thanks Opel (and Lou for your assistance). Show details

Unfair, poor service – Purchased this 6 months ago. Now will not charge. Opal customer service terrible. Was told it has to be sent back for repair. So no phone whilst time is wasted ! Will not buy this brand again ever!

A very happy Opel customer in Melbourne – I am Dennis from Melbourne and recently bought an Opel Mobile Lite 4G ( 26960 ).I had some enquiries about this product and rang up the customer service line . I spoke with Lou and she had excellent customer service skills and excellent knowledge of the Opel product I purchased and resolved all my queries .I will not hesitate to recommend the… Read more

Opel mobile company to other elderly friends and am sure they will receive excellent customer service care like I did.I have researched the model I purchased and I am sure it will serve my simple telecommunication need which comes with an excellent customer service support team like Lou.