Open Colleges
VerifiedABN: 61000011692978 reviews
AI reviews summary
Pros
Cons
Verdict
Feedback regarding Open Colleges is sharply divided. Many students report a positive experience, highlighting the helpful enrolment process, supportive trainers, and the flexibility of self-paced online study. Conversely, a number of reviewers express significant dissatisfaction, citing challenges with work placement coordination, difficulties managing administrative and cancellation requests, and concerns regarding course material quality and value for money.
Very informative in the answers to all my questions and responses were very knowledgable and prompt. Highly recommend Ke Wan, very happy with his help in signing up to this new course
- No pathway for complaints, any issues circle back to the tutors - 3 day policy to correspond is drawn out to the max often being taken advantage of by asking clarification questions which starts another 3 days - Question the technical expertise of the tutors - Exceedingly long times for marking of work, we are talking over a month - Old course… Read more
content, lots of links to random webpages that are out of date. Appears like AI wrote the course years ago. Many requests to have this rectified went nowhere - Great course if you are wanting to get the piece of paper with a smaller price tag, work at your own pace, it is accredited so the crux of what you need to qualify is part of the work - Lacks technical resourcing support for drawings and software - No interaction with other students, no real attempt to make a community - The online interface is a bit clunky ie you have to scroll in order of pages rather than jump between but could be worse
Reviews with attachments
I studied a cert 3 in dental assisting. My assessor Dorina was really supportive and helped me with what ever I needed. I would recommend open colleges and Dorina as an assessor to anyone wanting to study dental assisting
I enrolled in September 2023 Leisure & Heath Cert 4 to gain qualification expectation for my employment. I have worked in Lifestyle for over 6 years. However I was not recommended to apply for RPL as it alot of work and some people don't qualify. So while working full time as Lifestyle Coordinator aged care facility of 73. I completed all of… Read more
the modules. At the beginning while deciding on to proceed with course I was told payslips would cover the work placement hours. So I wouldnt need to do that. But if course that is not the case. I had to complete module 10 to qualify for work placement which I did at my place if work. The work load for this course is unbelievable. It is also quite repeatative. I found it challenge to get any support. Online help disappeared for awhile and when it return unhelpful. Always referred to make appointment. Obviously very busy the trainer required 4 weeks to book. When it comes to appointment it would get cancelled. While I have obtained the certificate after alot of work. I am frustrated that I know of other with the same qualification that did get RPL didn't have produce as much written work. I would not recommend this course to anyone with this provider. Sorry. I am so glad it over as my mental health suffered during this time. As I wasn't supported by the course provider & I didn't want my job or lifestyle program to suffer. Completing the work placement was a huge undertaking. I have printed my certificate A3 and placed a big frame as it was a huge commitment. Completed July 2025.
NOT UP TO VET STANDARDS – REPORT them consumer issue re: Open Colleges to ACCC - accc.gov.au I attempted to exit this course after 14 days! Training content is not up to VET standards, course is expensive and they only want your money. I applied for credit transfer / RPL and they wanted to charge me $100 per module (NEVER experienced that before). When I stated my reasons… Read more
for withdrawing they responded over a week later with an automative email. Exit fee is $2,768.00!
I am still waiting for a response re: exiting this course. DO NOT ENROL! TAFE is always going to be your best option in my opinion!
Open colleges certificate III in Disability – Unprofessional At least two months wait between assignment corrections and not networking opportunities with other students.. Little help offered and cumbersome booking system. Very unintuitive systems in place.
SCAMMER – DO NOT ENROLL. I can go lower than 1 star, I would. You’re better off with TAFE. The worst experience of study. No support, no contact, nothing. Worst college. They will take your money and provide 0 support!
Latest follow-ups
Disgusting college – This college will be investigated for how they take money off individuals over 10 grand off myself. Didn't even start the course disgusting..if anyone thinking of going through a college go through open
Follow-up · Absolutely disgusting rip off college would never recommend.stole over 10grand from myself im eaiting to do a lawsuit as im sure there will be plenty more this college has ripped off iys a disgrace.
This college will be investigated in processing atm.. Absolutely appalled q college rips people off like this it's disgusting.
Ke was very informative and helpful. He made my enrolment into the course of my choice stress-free.
Follow-up · After realising the course was not right for me, I withdrew within the cooling period. I was advised that it would take up to 30 days for the refund (minus $200 for admin fee!) process to occur. I phoned the student help line and was advised to "give it another week to clear". Easy quick process when they want your money but painfully slow when you try and get your money back if you're unsatisfied!
Don't study with Open College – The worst educational institution I have ever come across. They take your money and then disappear. There are system problems, loss of your completed work, long waiting periods on the phone to get assistance, and finally, when I decided to cancel… Read more
the course after less than a year, they retained 70% of the paid fee. Absolutely ridiculous. They don't deserve any stars.
Follow-up · What system problems occurred? After completing a module, the system continued to show that it had not been completed. How long were the wait times? I was often on hold for more than 30 minutes, only to be told that staff could not locate my completed module. I was repeatedly advised to wait a day or two for the system to update. I did so, but… Read more
Positive reviews
Ke Wan was amazing! He provided excellent guidance and support throughout the entire process and answered all of my questions promptly with clear and helpful information. He made the enrolment process simple, straightforward, and easy to understand and I really appreciated his help!
Ada at Open Colleges was amazing, very friendly and knowledgeable. She made sure I was well supported to make my decision to study with Open Colleges. Highly recommend.
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Hi Andreas, I wanted to send a quick note to thank you for all your help and patience when I was looking into the Certificate III in Ageing and Disability. Before we spoke, I had a lot of self-doubt about whether I could actually do this. Your encouragement completely eased my worries and gave me the confidence I needed to sign up. I’m really excited to start, and I appreciate you taking the time to support me! Kind regards Ann Johnstone
Negative reviews
Absolutely awful experience. If I had checked the online reviews before signing up I would have saved myself a lot of stress, heartache and money. The course content is terrible, full of errors, incorrect content, old links that don't work, outdated information. The online system is crap, the assessors are uncontactable and take forever to mark… Read more
your assignments (I waited 3 weeks for my final module to be marked which meant I had to sit around and wait before I could start applying for workplacements, costing me time and money). Then, workplacement. I'm yet to complete it and probably never will. I asked them to arrange it even though they push you to do it yourself. Spent months going back and forward and wasted loads of time on something that never got confirmed. Ended up sourcing my own placement but the assessor wouldn't confirm it for me because it didn't meet their criteria even though the organisation does workplacements for Tafe SA on the regular. All the large companies don't deal with colleges that don't have agreements with them, and open colleges has NO AGREEMENTS in place so basically your screwed. What a waste of 4 months and a whole load of money. Do not do it.
My experience with open colleges has been disappointing. If you have learning disability or genuine support, this is not the place for you. The staff were consistently unhelpful, slow to respond and showed very little understanding of individual learning needs. I felt misled by promises made at enrolment. Once you’re signed, the support drops… Read more
away, and you’re left to struggle through content that isn’t properly explained or accessible. For me it felt like they were more interested in taking my money than actually helping me learn. I would strongly caution anyone especially those who need extra assistance-to look elsewhere. In my experience, Open College did not provide the support, guidance, or care that they advertise
If 0 stars was an option that would have been my first choice. DO NOT STUDY AT OPEN COLLEGES! They will take your money, time and sanity. I am legally blind and have been undertaking a certificate 3 in Individual Support and Ageing and Open… Read more
Colleges (OC) have provided me with no assistance throughout my certificate, and after finishing the 18 month theoretical component of the course, Open Colleges arranged for SkilTrak (who I had to pay for, too, and who I also rate 0 stars) to find me a placement. Over the past 8 months they have failed to find me a placement - they have sent me to two facilities who turned me away as they don't see OC as a registered RTO and another that had a year long waiting list. I have also called 30 facilities within 20km of my house, none of whom see Open Colleges as an RTO. I was not made aware of any of this when I started the course - I wanted to let everyone know who wants to do this course, you likely won't be able to complete the work placement. Open Colleges are fraudsters and need to be held accountable. If anybody is facing a similar experience, please email me at [Content Removed]
Follow-up · I have recently tried to withdraw from my course and to request a refund because Open Colleges and Skiltrak could not find me a placement but they still haven't responded and haven't given any indication that I will get my money back.
Recent reviews
I had a very positive experience with Open Colleges during my enrolment. Ada was extremely helpful, friendly and supportive throughout the process. She provided clear guidance, patiently answered all my questions, and made the enrolment process simple and easy to understand. I really appreciate Ada’s professionalism, kindness and prompt support. Thank you, Ada, for your excellent support.
Sharon has been absolutely wonderful throughout my study journey. She has made everything so much easier to understand and follow, and her support has made such a big difference to my progress. I’m really grateful to have Sharon as my mentor for this course. She is patient, supportive and always happy to help. I would highly recommend her to… Read more
anyone who is thinking about studying this course.
Thank you so much, Sharon, for all your help and support! Wishing you all the best!
★★★★★ Excellent support from Ada Ada was absolutely lovely to deal with throughout my enrolment with Open Colleges. She was very quick to respond, friendly, helpful and easy to talk to. I really loved her vibe — she made the whole process feel relaxed, positive and straightforward. Changing study pathways was a big decision for me, and Ada took… Read more
the time to answer my questions, explain everything clearly and make sure I knew what I needed to do moving forward.
I really appreciated her professionalism, communication and genuine support. Thank you, Ada, for making my enrolment experience such a positive one. Highly recommend!
My enrolment experience was flawless. From my initial enquiry to enrolment completion. I can’t wait to begin this new chapter of my life and studies with Open Colleges
From the moment my phone rang from the admissions team (Ada) it was a smooth transition. Plenty of information provided, gave the answers i was looking for and was quick to enrol me. Ada was extremely helpful and more than happy to answer my silly questions.
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Hi I was very happy with Daniel’s guidance and support while enrolling with Open Collages. He provided great assistance quickly and was very friendly to have a conversation with. Thank you Daniel for helping me start of my studies with Open Collages.
I did the cert II in animal care with Sharon Cliffe as my assessor/trainer. I loved learning from Sharon, she's warm, friendly, incredibly helpful with whatever you need to help you on your way, explains things clearly, and sets you up for success with video recordings, drop in sessions, and all the additional information given to us. She wants… Read more
you to succeed, and you feel that support you speak or email her. I genuinely learnt so much from the course and have already used it in my employment and it set me up well for my cert IV. The content is relevant, interesting, and easily applicable to real life. The only issue I had was with Open Colleges outsourcing their placement help to a company; the company were entirely unhelpful and lacked communication and understanding. Highly recommend going out and finding placement for yourself, and Sharon is your biggest supporter in that endeavour so you'll have no trouble. Thank you Sharon and Open Colleges for my experience here!! I loved it.
Paul was incredible, at first I was so nervous but knew I wanted to start my online studies and he was able to reassure me and address all of my concerns. Outstanding service from start to finish Once i complete this course I have no doubt I will be coming back for another!!!!
I was lucky enough to have Ke assisting me with the enrolment process, he was very informative, friendly and made the whole process so easy! A great start to my learning journey with Open Colleges!
I have had a very positive experience with Open Colleges. The course was easy to access, and the online learning format gave me the flexibility to study around work and my other commitments. The course materials were clear and easy to understand, and I found the assessments straightforward to follow. A special thank you to Sharon, who was… Read more
incredibly supportive throughout my course. She was always helpful, encouraging and happy to answer any and all questions I had, which made the whole experience much easier and less stressful.
Overall, I found my experience with Open Colleges convenient, flexible and rewarding. I would definitely recommend Open Colleges to anyone looking for a flexible way to study.
Ke Wan is really good in explaining the enrollment process and everything required. He really helped me a lot and he speaks legibly. I was really satisfied in my enquiry that I decided to enrol
My teacher was helpful and available whenever I needed assistance. They provided useful resources and guidance throughout the course, which helped me stay on track and complete my work.
I had great help with my enrolment process, I was helped on how to go about with the course and all the important information i needed before i start the course.
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SCAMMER!!! STAY AWAY FROM THIS PLACE. A WASTE OF MONEY AND TIME.