Opodo

In July 2025, I accidentally subscribed to Opodo Prime. The only way to cancel the membership was by making an international phone call, which cost me additional money. After a long conversation, they refused to issue a full refund. Instead, they refunded only half of the membership fee and placed the remaining amount into an Opodo wallet that… Read more

could only be used on their platform. I never used the wallet because I found their prices to be much higher than other travel websites.

In July 2026, Opodo charged my card again for another annual renewal. I immediately contacted them, but they falsely claimed that I had never asked to cancel my subscription during my phone call in 2025. They admitted that their system showed I had called them last year, yet they insisted there was no cancellation request recorded. They refused to refund the charge despite my previous complaint and repeated requests.

After this happened, I searched online and discovered that many other customers have reported almost identical experiences, including automatic renewals after requesting cancellation, partial refunds instead of full refunds, credits being placed into an Opodo wallet instead of being returned to the original payment method, and customer service refusing to honor cancellation requests. I also sent several emails requesting a refund, but Opodo repeatedly refused.

> "Based on my experience and the large number of similar complaints from other customers, I believe Opodo's subscription and cancellation practices are misleading and unfair."

This is supported by publicly available information. Numerous customers on Trustpilot describe experiences very similar to yours, including unwanted renewals, difficulty cancelling, partial refunds, and credits instead of cash refunds.

There are also many Reddit discussions from customers reporting nearly identical situations, including being charged again after requesting cancellation.

In addition, consumer organizations in Germany have challenged Opodo's Prime subscription practices, and a consumer class action regarding the Prime membership has been reported.

I had one of the worst customer service experiences of my life with Opodo. I booked flights through Opodo and later had to cancel three passengers due to a genuine medical emergency supported by medical documentation. Since then, I have been trapped in an endless cycle of emails, delays, and contradictory information. Opodo repeatedly told me to… Read more

contact the airline, while the airline clearly stated that only Opodo could process the refund because the booking was made through them. I spent months going back and forth between both companies with no resolution.

Every time I provided the documents requested, I was either ignored, asked to submit them again, or received generic responses that did not address my case. Communication was extremely poor, and it felt like nobody was actually reviewing the information I sent.

The most frustrating part is that despite providing medical evidence and following every instruction given, I am still fighting for a refund. As a customer, I expected professionalism, transparency, and support. Instead, I experienced delays, confusion, and a complete lack of accountability.

I would strongly advise anyone considering booking through Opodo to think twice. If something goes wrong with your trip, don't expect quick help or clear communication. Based on my experience, customer support disappears when you need it most.

Rating: 1/5

Do not use this company to book flights. Automatically signs you up for 89.99 euro membership and deducts funds from your account without authotization. And to add, the fee is non refundable. This is theft

I cannot believe this company has a 4.3 rating on Trustpilot they must have deleted bad comments. This is one of the worst travel agent i have encountered. They mislead the baggage allowance message by not mentioning the exact Kilos offered in the… Read more

deal which means for muscat i had only 20kgs versus competition offering 30kgs. Went with their offer as the cheapest and then was asked to pay 10kilos with oman air for 700 aed more! (ticket was 1050 AED ith 20kgs). I asked them why they mentioned only 1 checked in luggage implying it was 30kgs. They said i should have knows based on Oman Air policy. I showed them competition offering deals for 10 20 or 30 kilos and cheaper than them. I told them if they dont offer deals then why do they exist instead of us purchasing direct from the airline? Helpdesk was blind, death and told me i was wrong! I asked them to pay for 10kg they refused. asked to cancel the flight they refused. Nothing was done. I had to find out myself thanks to prime i could change the flight for another date so i did for xmas. Then i get this constant ads within the account preventing me to see in a click the details of my flights simply as they show me 4 windows of ads to sell me their products. It is cluttered and a money machine. Looking at Prime promising cancellation for free, my flight will not be refunded even as prime so what is the point of prime? Never again will i use such a company not even here to help and misleading clients versus competitors like Trip.com, expedia.com or Make my trip.com and flightnetwork who are clean in what the deal is about and what you are paying for and have a clean platform and app. NEVER AGAIN OPODO. bery bad company according to me and not competitive. check on skyscanner and you will see other companies are much more competitive.

This company is an absolute scam. They keep deduction monthly subscription without prior consent. No deals or discounts. Please be aware and stay away from this site. They will now be reported to the relevant authorities in Australia. Show details

I accidentally clicked on the prime discount and when I wrote you and called you, you said you can't do anything, you booked 99.90euros from my account. I dont want that,.. I m so mad and sad. I dont recommend opodo to anyone.

Watch out if you book something online. Before you know it, they have charged your a bank account or credit card with charges you know nothing about until you get your statement. Cannot contact them as they have no phone number or e mail address.… Read more

The only thing you can do is contact your bank and cancel your card and report as scam. A pain but they will continue to charge your account every month.

Cancelled (can only do so by phone) 4 months ago and they're still taking my $, still on hold after 30 minutes just to re cancel. Don't do it you'll save nothing because they'll keep taking from you. Show details

It’s the biggest scam ever. They didn’t refund the money for the best price guarantee. Didn’t call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof.… Read more

Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines

Hidden subscription, unsolicited charges, and no real support I used Opodo once to buy a flight ticket. After that purchase, an unknown and unwanted “membership” appeared on "my account," which I didn't even register for, without my clear, informed consent (it was probably a pre-checked and hidden checkbox during checkout because I did not check… Read more

that box).

For two months, Opodo tried to charge my card for £99. The charges failed only because I had card limits in place. During this time, I repeatedly logged into Opodo website, trying to find a way to cancel that membership, but the cancellation option was not available anywhere because cancellation was effectively blocked unless I first paid the £99, and only then would they “unlock” the ability to cancel. That is not a fair or transparent policy - it’s a trap.

I also tried contacting Opodo in writing: I emailed multiple addresses I found online, and nobody replied. Social networks - no answer. There was no usable email support or proper written support channel. The only “official” option is calling by phone, which is unreasonable and makes it difficult to keep a written record and we will not even talk about the costs of calls from my country to Spain, where it says that they are based.

Then, again, without my approval or knowledge, the “membership” was switched to a quarterly plan, and Opodo charged my card with £9. Only after that charge did the cancellation option suddenly appear in my portal - and I cancelled immediately. Even then, I received no confirmation email for the cancellation, and the cancellation only takes effect months later (April in this case). In fact, I'm not even sure that the membership is canceled, and I won't even know until April (when they will probably try to charge my card again).

To make it worse, Opodo does not allow me to remove my payment card from the account, which I NEVER ADDED THERE in the first place, nor did I allow them to save my card details.

This looks and feels like a classic dark-pattern subscription setup: hidden opt-in, repeated charge attempts, blocking cancellation, switching billing frequency, delayed cancellation, no written support, and no ability to remove your card.

I will never use Opodo again, and I advise others to book directly with airlines or with companies that have transparent policies.

P.S. This is currently the status of the membership in opodo account: "You need to have auto-renewal on to enjoy the full benefits of your membership. If you reactivate, you won’t be charged until April 15, 2026. Some benefits are locked during the free trial."

So, they force people into membership, then they don't even let that membership be used unless you have auto-renewal on?? How is that legitimate??? Not that I would use anything from them at all, but is this ok? They take money from people for membership and then don't give them membership.

We rented a car through opodo. The car car was… Read more

hired from Green motion company. We paid Opodo the full amount in advance. When we went to take the car, Green Motion refused to rent us the car as their company do not rent cars to Mauritians. When we contacted Opodo, they were not even aware that Green motion doesnt rent car to Mauritians. Opodo did not even propose to give us a car from another company and also they refuse to refund us our money. Logically if they took our money in exchange for a service but failed to deliver the service, they should return back the money. However they are coming up with ridiculous excuses like we wrongly input our address whereas their system automatically picks up the country name. Thus, we feel that theyare making a fool of us, the clients. We did called and proposed this earlier. But evn though they refused. This is disappointing shameful for this company.

Booked a flight from Brisbane to Melbourne through this company. as a little cheaper than competitors. Apparently booking through them gives you an automatic subscription to Opodo Prime which I didn't know and continues to take $16.99 from my bank… Read more

account monthly. When I called them, the Indian chap was initially helpful, then got somewhat difficult saying that he had to speak to his supervisor when I requested to cancel this 'subscription'. After being forceful and not backing down, my subscription was cancelled and the money has been stopped coming from my account (I will check next month). I also requested a confirmatory email, but nothing as yet. Dogdy as the day is long.

They trick you into "subscribing" then charge your card every month. Nearly impossible to contact their Indian call centre to be told "we can't cancel your subscription" - oh yes they can if you get forceful but kiss goodbye to any money already paid!! 100% scam company operating in a very dubious way. I have reported to my card company and hopefully one day they might lose their credit card merchant facility!

Do not use this company (totally a scam) for purchasing tickets as they compulsory join you to their subscription which can not be cancelled as they do not answer their phone calls (very poor customer service), and no direct email to correspond with them. The only email was for e Dreams sounds like the parent company but they stated they cannot… Read more

cancel the subscription which has to be done via Opodo prime via phone call. Many users, like myself for the first time, are reporting they were automatically enrolled in the paid subscription after selecting a "Prime Fare" without realizing they were signing up for a yearly charge. A very sneaky ploy that is not mentioned when purchasing tickets. I

I had a most horrible experience with this thief's . Payed too much for horrible flight from Barcelona to Sydney . Charged extra A$160 booking fee . Next charged A$ 175 for membership I never apply for or authorized . Send dozens of Emails to which I never got any response.. Made numerous phone calls and waited for hours on line and never… Read more

got through .. How such a horrible mob can be allowed to operate and advertise on the net? Robbed customers should, somehow, get together and have this maggots put out of business and leading crooks jailed! What about their British parent company . Same crooks? Probably!

I paid for a price freeze. I received confirmation that it was successful. Then because the price went up they conveniently said my booking was cancelled! So unprofessional! Show details

I thought i was booking a flight from an airline website - similar look and feel. Booked a flight and had no option other than to join Prime - for 1 month free but then monthly ongoing payments. I then spent over an hour on the phone trying to cancel the membership. Very poor opaque practices. They are deceptive. Do not engage

I’m extremely disappointed and frustrated with Opodo. When booking a flight, they force you into their so-called “Prime free trial”, which sounds harmless — but canceling it is nearly impossible. There’s no visible button or option anywhere in the account to cancel, and no one ever replies to emails requesting cancellation. After the trial, they… Read more

simply charge your card without warning — in my case, 120 €! This is absolutely ridiculous and feels like a deliberate scam tactic to trap customers.

I will not use Opodo again and I strongly warn everyone to avoid this company at all costs. They make canceling intentionally difficult and ignore all support requests.

Opodo: I want my money refunded immediately (Account with booking reference 23823439265). Until then, I’ll keep sharing my experience so others don’t get tricked the same way.

Its an overseas operated platform a scam in the name of least guaranteed price. They do not know meaning of freezing tickets. They can increase the price of tickets even after freeazing. And they win in every situation as you do not book if price have increased then they already have your $1. They are targeting $1 freezing price on quantity… Read more

basis. This is how they use freezing tickets concept. When ticket price in jetstarbis $135, opodo prices are above 200$. I told them but they said ticket prices are dynamic. In simple words it is aSCAM and unfortunately none of the airlines have any issues collaborating with such fraudsters. As in screenshot price says $281 on 11/10 one way adelaide to brisbane which has never been in last few days till I write review. So how their price can be so irrelevant?

I bought airticket from Opodo once few months ago. It automatically makes you prime member and deduct amount every month without letting you know. There is no easy way to cancel the subscription, no contact number to contact. I personally suggest everyone not to buy ticket from opodo as it has so many hidden cost and deduct amount from your account without letting you know. Show details

I wish i could give 0 the way this company treat their customers. Well firstly they don’t respond in time, secondly they charge you for subscription even aftercancel the subscription . They charged me twice after my cancellation request. Now they have refused to refund the money because payment has came out from my account. You could have… Read more

reverse the same way you took out. I paid more for my flight with Opodo than other other websites ( i checked after i booked). So i cancelled the subscription after the free period but they decided to ti charge me for 2 months. I am going to consumers now leaving me with no option. Annnnnd i have cancelled my card if you try to take it again.

I needed to make a change on my business class arifare which i paid 3500 pounds for. OPODO told me it would cost 170 Pounds to change. Fine, accpted the charge. Then I got an email that it wasnt 170 it was 2,000 Pounds. I even would have accepted that. I spent four days calling their cnter, and they would say someone would call back. No one did.… Read more

SO I called again. Finally after the 7th call they managed to send me a payment link. I tried three credit cards, and each one was denied, when they are all perfectlly fine. With all the time that past, the situation on the app was closed, so once again I applied for a change. This time after, three days, they came back saying it was 3200 Pounds I had to pay. It seems to me that if you have to change the flight dates, OPODO has a directive to try to screw the customer. There was no real effort on their part to have me change the ticket or even pya for it, when it was 170 or 2000 pounds. Maybe now that they ask for 3200pounds it might be easy.............but I obviously will lose the ticket, and that seems to be their objective all along....Seems a bit crooked the whole thing AVOID OPODO