I went to OPSM thinking that they were the Leaders in eye care, I found their optometrists to be very knowledgeable and was hoping for a continued service. Once we done the test I was shown the range of eye wear and was basically rushed into picking a frame, also some safety glasses. However I was shocked at the price. But due to OPSM offering an insurance policy on the glasses at a reasonable price I accepted the price for the glasses thinking I would be covered. After a very short while the lenses deteriorated and I found I was having to wear...Read more

Be careful of customer service staff as some don’t do what is right for the customer and try to get you out of there as fast as possible. I was given the wrong prescription contacts lenses as they didn’t double check the prediction on the box before handing it to me and another time they changed my frames without telling me and tried to send me out of the store with poorly fitted glasses. When I brought up how obviously wrong they sat they pushed them onto my face to force them to fit instead of taking the time to properly adjust them like I ha...Read more

After spending thousands on four Armani glasses in a few years I came for some adjustment to their North Syd branch, I bought the glasses less than a year ago, after a rude “Did you buy your glasses here?”, they guy quickly adjusted my glasses. I went home and took a closer look and they looked uneven, still. I then took them Back, they guy told me nothing wrong with them and quickly adjusted again. My glasses still felt not right, but couldn’t be bothered. Emailed OPSM and received standard useless response.
I then emailed some pics to 1001 an...Read more

I have had a contact lense prescription with them for years, but had problems recently and after 2 emails and a phone call they had made no effort to resolve the issues I was having with their online portal, despite being told I was about to run out of lenses and a few days away from giving birth. So I have switched to specs savers.

My subscription didn’t get processed as usual and I did not receive any email notification. It said there was a problem with the payment method but the card is working fine for other things. After first email I was...Read more

In Hobart yesterday I was hoping to get my glasses repaired. I'm a pensioner and had broken the little notepad on two pairs. Walked into Specsavers and asked a young girl with zero manners and even less personality or customer service for help. She looked at the glasses for a millisecond and said no, can't do it and I don't have that size notepad. I said I have both notepads in my bag , She said "sorry, can't help".I walked on further and saw the OPSM store & thought It's worth a second opinion.. The manager herself, this lovely lady named Pam ...Read more

I was traumatised by the front desk lady.
Did the eye test. Bought a pair of glasses. Phoned to request a refund because I heard there’s animal testing by the brand. I wanted to confirm there’s no animal testing because I actually didn’t want to have a refund as well as I needed a pair of glasses.
The front desk lady had no idea that it’s possible that some company could test the lens on animals.
Then she said they were not doing any animal testing BEFORE she sent an email to her boss to confirm it’s true and HUNG UP my call. Then I went to the...Read more

Recently had my 2 yearly eye test and upgrade for new glasses at OPSM North Lakes, Queensland. Dr. Phil Tan gave me my eye test and he was simply awesome. Brian assisted me with my choice of Oakley Square Back titanium frames. These guys made the whole process of choosing my progressive lenses and frames so easy.

Dr. Phil conducted my eye test and was very professional. Thank you so much. Brian in the store was also very professional and stated my glasses would be ready with my new prescription progressive lenses in two weeks. Was so surprise...Read more

I ordered lenses at the OPSM Bagot House branch in Adelaide on 1 July 2020 with an indicated delivery date 19 July. Staff at the branch have been very professional (helpful, polite and knowledgeable). Regrettably, 6 weeks down the track I am yet to receive my glasses and, frankly, at this stage I am not sure if I ever will! On 22 June I was told they were in transit from Sydney and will arrive soon. When that did not happen, I was told I should expect them on 3 August. After the glasses did not arrive on that date I was told that the company...Read more

Staff are friendly at OPSM Perth. Measurements for prescriptions were accurate and proper, but the same cannot be said for the recommendations for frames.

I have a rather short nose bridge, which when combined with a very strong myopic index means that my glasses tend to be on the heavy and thick side. Even with reduced-thickness lenses, these still weigh enough to tip over and/or slide down when balancing solely on the nose bridge.

The previous optometrists that I'd always gone to would have a staff member go through their range of frames t...Read more

I bought glasses from OPSM about 1 year ago. One of the lens started to flake. I have been wearing glasses all my life, I have never seen this. I stopped by Specsavers to get advice. They said it was a serious defect and I should be able to get it replaced for free from OPSM.
At OPSM Perth (726 Hay Street), they told me the glasses were more than 1 year old so I should expect them to break down.
[Edit] I went to OPSM Claremont (9 Bay View Terrace). They look at my glasses and immediately agreed to give me replacement, since the issue is due to ...Read more

If you don't have the patience to read the below story, the short version is: DO NOT SHOP AT OPSM GLEN WAVERLEY! The message is simple :)

My Tiffany frame just broke in half as I was wiping them clean in the morning, as it was my one and only pair, I rushed into the Glen Waverley store (where I originally purchased them from) straight away, hoping that they could help me out.

The sales lady at the shop asked: "What did you do to them?", I told her that the frame broke in half as I was wiping/cleaning the glasses. She told me that it was not...Read more