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OPSM

Reviews

1.9

462 reviews
5
(66)
4
(17)
3
(18)
2
(69)
1
(292)
  • Product Quality
    2.8 (103)
  • Return Claim MadeYes (9) · No (110)
  • Shipping
    1.4 (11)
  • Customer Service
    2.6 (98)
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regtheveg

regthevegNorth Queensland, QLD

  • 4 reviews
  • 5 likes

Read product disclosure for insurance

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationWillows, Townsville.
See all answers
1 comment
OPSM
Customer S.OPSM
Dave

Dave

  • 2 reviews
  • 1 like

Not happy

published

Customer for over 35 years and no complaints in the past
Recently supplied frames from another opsm
Store after having eye test and needing new script
A months wait and lots of excuses and still no glasses

Customer Service
Return Claim MadeNo
1 comment
OPSM
Customer S.OPSM
Rod Skinner

Rod SkinnerHunter Region, NSW

  • 2 reviews
  • 6 likes

Disappointed

published

We had an eye test, told we would be bulk billed, had to pay $120 for scans, not told about the extra cost until we were leaving. Be aware of the hidden cost.

Store LocationGreen Hills, East Maitland
5 comments
OPSM
Customer S.OPSM
Rod Skinner
Rod Skinner

0413453530

Rod Skinner
Rod Skinner

No no response from OPSM at this stage
0413453530

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Betty

BettyKimberley, WA

Worst service & smart alec's

published

Well I went back to the store to have my glasses adjusted yet again (over 6 visits now). Still not right. What is with people just lunging at your face & grabbing glasses off your face. Shoving them back on, way too close to your face (which hurts). Ignorant. Please use your words. Its bad enough you have no training. Just having a crack. No idea what your doing. I would not even give you a rating of Terrible, but there is no lower choice on your selection. Wonder why!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBROOME WA 6725
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1 comment
OPSM
Customer S.OPSM

Great optometrist but poor customer service staff

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationHighpoint
See all answers
3 comments
OPSM
Customer S.OPSM
Customer
Customer

Hi,
It was at OPSM Highpoint in Maribyrnong, Melbourne.

OPSM
Customer S.OPSM
Mike G.

Mike G.Greater Melbourne (Metropolitan), VIC

Awesome customer experience

published

I attended the Barkly Square (Brunswick) OPSM store today, and saw Jeremy Chan as my Optometrist. Highly recommend this Optometrist; he's extremely thorough and knowledgeable, friendly and efficient. Store manager was also excellent, with so many helpful recommendations. Came away from the store experience feeling completely satisfied with my purchase, and really impressed by the level of customer service. Great work Jeremy and team! Mike G

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBarkly Square Store in Brunswick, Victoria
See all answers
1 comment
OPSM
Customer S.OPSM
customers

customersSydney, NSW

  • 5 reviews
  • 3 likes

High end pricing with poor after sales service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Sydney
See all answers
1 comment
OPSM
Customer S.OPSM

Lost longtime customer due to terrible customer service

published
3 comments
OPSM
Customer S.OPSM
Louise H.
Louise H.

I have no idea how to PM you and I have taken my business elsewhere and dont want to waste any more time, but I would encourage you to look into this with your team and decide if their service really meets your standards

OPSM
Customer S.OPSM
Stephen

StephenSydney, NSW

Lense pop out after 3months

published

Lense pop out after 3months very disappointed with frames ,glasses cost over $400 expected quality for that price ,worst part lense pop out while driving ,disappointed OPSM Ashfield very disappointed

Return Claim MadeNo
Store LocationAshfield
1 comment
OPSM
Customer S.OPSM
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Jadam

JadamSouth East Queensland, QLD

  • 6 reviews
  • 2 likes

This is a store that understands customer service, best manager ever.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorthgate Hobart.
See all answers
1 comment
OPSM
Customer S.OPSM
Doonya

DoonyaLaunceston, TAS

  • 2 reviews
  • 1 like

lenses pop out the frame on nearly new glasses

published

lenses pop out the frame on nearly new glasses which I used for less than month only on weekends when I read books. I just put them gently on coffee table . I would not suggest anyone to buy glasses with no full frame.

I went to OPSM store really disappointed how bad fitting is but they just put new nylon tape around the lenses not willing to listen how unhappy I was .

don't buy Vogue VO4062B

Doonya
Launceston , Tasmania

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKings Meadows Launceston Tasmania
See all answers
1 comment
OPSM
Customer S.OPSM

Traumatic experience

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationKarratha, WA
See all answers
Kate F.

Kate F.Perth, WA

Still waiting for a refund

published

I had to return my new pair of glasses as they did not fit and were too heavy because of my prescription strength. This is something I believe an experienced staff member should have foreseen and avoided. Unfortunately, I was unable to find a smaller frame as stock was limited because of covid. I therefore requested a refund. Whilst I was reimbursed I am still waiting for a refund to my health insurance and it has been 2 months. I have since purchased another pair at another optometrist but have been unable to claim through my health insurance because of the failure of head office to process the refund to my health insurance.

Return Claim MadeYes
Store LocationOPSM Karrinyup
1 comment
OPSM
Customer S.OPSM
PMar

PMarSouth East Queensland, QLD

  • 5 reviews
  • 3 likes

Excellent Service, Top Quality Frames and Lenses

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationOPSM North Lakes, Queensland
See all answers
2 comments
OPSM
Customer S.OPSM
PMar
PMar

With pleasure. Will be definitely be back to OPSM North Lakes for my next pair of glasses next time. Thank you.

Still waiting for my glasses

published
Customer Service
Product Quality
Return Claim MadeNo
2 comments
OPSM
Customer S.OPSM
Olga
Olga
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OPSM Earlville staff absolutely disgusting

published

Didn’t ask who I was, didn’t check her bookings, didn’t care about anything I said. Wouldn’t let me explain why I was 17 mins late after a 2 hour drive (a nearby car accident) Gave me the worst attitude, then starting raising her voice and told me to shut up and leave the store. When I tried to talk she put her hands over her ears and walked off!

Customer Service
Return Claim MadeNo
Store LocationEarlville, Cairns, North Queensland
3 comments
OPSM
Customer S.OPSM
Tits
Tits

Absolutely not

OPSM
Jason C.OPSM
Gerald H.

Gerald H.Perth, WA

Decent service, poor product recommendations

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationHay St Mall, Perth, WA
See all answers
1 comment
OPSM
Customer S.OPSM
Gael

GaelPerth, WA

Dubious product quality

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationTownsville, QLD, Australia
See all answers
3 comments
OPSM
Customer S.OPSM
Gael
Gael
OPSM
Customer S.OPSM
Michael L.

Michael L.Greater Melbourne (Metropolitan), VIC

Avoid OPSM, bunch of scammers!

published

I'd rather buy a 200$ glasses and donate 350$ to charity instead of buying another OPSM glasses. It was downright awful as i was new to Australia and didn't know the general pricing of glasses.

Product Quality
Return Claim MadeYes
1 comment
OPSM
Customer S.OPSM
Chenny

ChennyGreater Melbourne (Inner), VIC

  • 2 reviews
  • 8 likes

DO NOT SHOP AT OPSM GLEN WAVERLEY MELBOURNE

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationGlen Waverley Shopping Centre
See all answers
1 comment
OPSM
Customer S.OPSM
Page 1 of 24

Questions & Answers

Joshua W.

Joshua W.asked

OPSM

Where are glasses made fir opsm NZ, been told sydney but also been told Hong Kong. ?

1 answer
OPSM
Customer S.OPSM

Hello Joshua

Thanks for your query. It can be either as once jobs are entered in the system, the lab will determine which facility it will go to depending on the job.

Best Regards
OPSM Customer Support

Libetto

Libettoasked

OPSM

Hi
Just wondering how many times I can exchange frames I’ve exchanged twice but am still unhappy with the frames as they’re too narrow and hurt my head to the point of headaches
Thanks

1 answer
OPSM
Customer S.OPSM

Hello

Please see below link to answer your query.

https://www.opsm.com.au/faqs#return

Best Regards
OPSM Customer Support

DavidM

DavidMasked

OPSM

Hi. I have purchased two pairs of glasses and one pair is fine but I am not happy with the other pair and would like to exchange them. I would like to know the definition of date of purchase. Is it the date on which I ordered the glasses or is it the date on which I collected them?
Thanks.

3 answers
OPSM
Jason C.OPSM

Hi DavidM,

Thank you for reaching out to us,

It is the date on which you collected.

Please let us know if you need any further assistance.

Thanks,
Customer Care Team

DavidM
DavidM

Thanks. I do have another question. I purchased two pairs and got the second pair for half price. The ones I want to return are the full price pair. I don't actually want a refund, I just want to swap them for a pair with a frame that fits me better. Is it possible to just do a swap or will there be some complicated adjustment of prices, so that I will still end up out of pocket?

OPSM
Customer S.OPSM

Good Afternoon,

Can you please provide your details and which OPSM store and we forward to the store who will reach out to you to discuss this further.

Thank you.

Kind Regards,
OPSM Customer Support

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