OPSM

I recently ordered prescription glasses from OPSM on 3 October, following an eye examination. The cost was in excess of $1,400, and I paid in full at the time of ordering. I was initially advised that the glasses would be ready within two weeks. Unfortunately, things went downhill from there. Approximately a week later, I was contacted and told… Read more

that OPSM had forgotten to conduct one of the required tests, resulting in a further delay.

After waiting beyond the original timeframe, I contacted OPSM for an update. I was given assurances that the glasses would be supplied within the timeframe, despite that timeframe already having passed.

When I contacted the store again, I was told they couldn’t establish where my glasses were. I was subsequently advised that a shortage of parts meant they wouldn’t be ready until early November.

At this point, I had lost confidence in the service and decided to cancel my order.

To be fair, the store processed my full refund without any argument, and I appreciated that.

However, spending over $1,400 on prescription glasses should come with a reasonable level of organisation, communication and customer service.

Unfortunately, my experience with OPSM fell well short of my expectations.

I will never shop from OPSM again.

I recently had my Right to drive. Check done at OPSM I had the form from the Qld RTA in hand but was told that it was no longer needed as OPSM forwarded the results straight to your Doctor but I stood my ground and the Optometrist filled the form saying she filled in these forms every day It’s looks like the staff at OPSM have no idea about… Read more

the Right to drive procedures. My wife had the same test done and 5 days latter the Doctor is still waiting for the results big my wife’s eye test , where as I had my test stamped but my doctor Very bad management by OPSM?

Once I had my eye examination done and scripts were set out for glasses the staff in the shop operated like car sales persons. When the final total was completed for two new pairs I was a bit taken back by the total, I then said I would only have a single set because of the cost.......all of a sudden they had forgot to include the half price for… Read more

the second set! amazingly the price was reduced by a couple of hundred dollars. This was a advertised special and if I had just agreed to the initial price I would have been paying more than need be. Beware as the staff may be paid on a commission basis. A reply would be appreciated otherwise a different store will gain my business from here on.

Where do I start. First eye test was wrong. Didn't know that until I picked up my sunglasses and reading glasses. Had second eye test and waited another two weeks to pick up my glasses. Still couldn't read through the bifocals. Long distance… Read more

was OK. Turns out that they hadn't put the new lenses into the glasses. Went home and left three of them trying to figure it out. Went back and still couldn't read with them. Was told by the Manager that I just needed to take them home for two weeks and I'd get used to them. As a wearer of bifocals, I found that to be a VERY strange statement. I went home and found that the reading part was still in the wrong spot. I was trying to read through the long distance part. The Manager had suggested that I get a THIRD eye test if after two weeks I wasn't happy. She also wanted me there when I had that test. I knew that I didn't need another test but I made a day to be there when she was as I wasn't able to make an actual appointment. I was told just not to be there in the two hour lunch period. The day before that (appointment) day, I was called and told that the Manager wouldn't be in the next day and that I should come in on Saturday instead. I found that infuriating as I'd been into the store seven times already and this was to be the eighth. I went in anyway and asked for my money back. By the way, I was told that the Manager had swapped stores with another woman for the day. They gave me all but $95 back, which they said was to cover the specialised eye tests. I basically got nothing for my $95 as all optometrists will do their own tests. I was also chastised for coming in on the day that the Manager wasn't there because I'd been told that she wouldn't be there. So much for customer service. I will NEVER return to OPSM or recommend them to anyone. I've since been to Specsavers, had wonderful service and saved a bucketload of money.

I got a pair of sunglasses( prescription lenses) nearly 18 months ago and the coating of the lenses melted and distorted in 12 months. The manager of the shop accepted to get them replaced but after 15min, she called me and told me that was my… Read more

fault and refused to get them replaced. I am really disappointed with poor quality of the lenses and inconsistency in their communication. I am using glasses for nearly 30 years and this is the first time that I have experienced this issue with lenses. Very Poor costumer service. Will never buy from OPSM again.

So your stores are not answering the phone anymore? Tried last Friday, Monday and again today, sorry we're experiencing a lot of calls and can't take yours?? Leave a message, which I've done, and of course no one's been in touch. It's unfortunate… Read more

that my mum's a diabetic and it's inconvenient that I have to ring, as I booked online last year, only to be refused to see her even though we were in the store. I mean what sort of organisation are you running, you don't want to see people, can't be bothered answering phone calls? Unbelievable

OPSM Cherrybrook. A shout out to consultant, Fred, who is simply amazing. Friendly, knowledgable and helpful on every occassion. From initial consult to after sales service, he is consistently great at providing exceeding customer service. A real Ambassador for the local Cherrybrook branch, and very much appreciated by your customers. Thank you Fred. Show details ·  1

Visited OPSM Winston Hills to have my lense swapped over to my replacement rimless frames. I was so impressed with the exemplary customer service and timely communication demonstrated by both Sally and Vanessa. I definitely recommend OPSM Winston Hills for all your optical needs as they are so professional and customer focused! Well done to the team and keep up the great work and customer centric experience! Show details

Been to Carousel Opsm and found the Optometrist Tansy was excellent and so professional plus very friendly. Show reply

Sraggered at what happened to me at OPSM,and the way it has affected my life,nearly went head first because I could not see a footpath in front of me,maybe that is what they wanted.

Stating facts, not writing a thriller, OPSM went from being respectable to being hypocritical. First eye exam during this Fisco, was thorough. I then waited 2 hours for my glasses to be fitted, (it was ok, new staff so I gave them my patience and respect). Three weeks sailed past with no phone calls stating glasses are in, so I call them and yes,… Read more

my glasses were there for over a week ... I must have slipped through the cracks ... No worries, I went to collect right away. My vision was GREAT, in fact, too great as the magnification was doubled. I persevered before I had to admit the inevitable that the script was wrong, but, in the meantime, I awoke to an eye injury, so to kill two birds with one stone, I went back to OPSM first thing that morning and spoke to the staff regarding my sore eye. The receptionist went over to an Optometrist, whom I never seen before just standing and chatting to staff as she looks down at her phone, glances up at me, tells the receptionist to tell me, they have no available times for another 2 weeks and usher me to another optical center 3 doors down from them.

So, I proceeded to go to another optical center, and their Optometrist was aghast they couldn't fit me in to take a look at my eye issue. Clearly, I needed to be seen asap, as this could have been an emergency, luckily, it wasn't, but nonetheless, I was prescribed an eye ointment to help heal the scratch on my cornea and a lid wash to ease the itch that created the scratch in the first place. Products sold at both optical stores, but OPSM lost out in that sale. As the other store preformed a duty of care for my eye health, it was noted my script was too strong and because of warranty issues, I needed to go back to OPSM to have a retest exam. So after expressing my gratitude, I did just that, I went back to OSPM to book that appointment. Indeed, it was 2 weeks later, I was able to be seen.

I had my appointment with that same Optometrist who told me to go away. My retest was just that, no eye health exam and no follow up questions to my recap of what happened two weeks ago. Zero concern, Nada interest and Nothing said, just here is your new script.

A shout out to a male staffer, he was on to it, as he sent a SMS alert that the new scripts were in. He took his time to fit my lenses into my frames and took his time to adjust glasses on my face. I am grateful that a happy ending to this story, but I will not forget!

OPSM are dishonest and unethical. I asked to have new lenses put in my existing frames, which I purchased from the same store 16 months ago - the staff at first told me I have to get new frames as they don't make those lenses anymore, then changed their mind when I said I will go elsewhere. Then, they charge $59 to put the new lenses in my… Read more

existing frames instore. It took less than 5 minutes to do this. When I complained to the store manager, they said this is just a standard charge - $59 for less than 5 minutes work - that works out to be $720 per hour! Very unhappy with the whole experience!

I was at OPSM Garden City 5 weeks ago to get multifocal prescription lenses for my Ray Bans. I was charged $1,045 for the lenses and had to pay an additional $59 because I did not buy a new frame from them. It made no difference that the frame I had was purchased from them a few years ago. It appears that despite being a repeat customer over the past 15 years, their business practise is to penalise loyalty. I will not be going back again. Show details

Watch out people The shops often have Hard sell agents trying to flog well over priced Frames and lenses. Once you see the Optometrist ask for your prescription Including the PD ({Pupillory Distance- the distance from one eyes pupil to the other or each pupil to the center ie say 57 or 29.,5 and 27.5 in mm) This is required to properly set lenses… Read more

to the correct position on you We herd from one retail they dont give this but they know you cant buy a proper prescription on line without it. They are obliged by la to give you your full prescription. PS you can buy online from say the USA for much less incl postage so That shops hard sell and blatant fib about not providing a PD was all the worse. Medical insurance also wont cover overseas purchases its a closed loop Scam- their meager $200 rebate was marked up on the Local Price anyway

Just atrocious. I paid over $1,200 for two pairs of multi-focal glasses with the same prescription. They were unusable. The focal area width on the lens was extremely narrow. You actually have to pay more to have a wider view. No matter where I looked I couldn't focus. I went back, had a second eye test and changed the lenses to simple bifocals.… Read more

They are equally as useless. The tiny focus area is out of alignment and I can only focus out of one eye at a time. To use the other eye I have to move my head, but then I can't see out of the previous eye. I knew when I was ordering these that the staff had no clue what they were doing. They certainly weren't 'experts' and appeared to be following a script to up-sell you on features, rather than actually helping you buy glasses.

More fool me for going back to OPSM. The range of glasses frames was extremely poor but I persisted unfortunately. Communication with both the Optometrist and the service person was appalling, I bought a single vision pair of glasses but in actual fact needed a pair with multi focal lens. The discussion with the optometrist was misunderstood on… Read more

both sides. I've persisted with the said glasses for three weeks and they are useless to me. When I took them back, the service was even worse and there was no solution offered - just more money please to get the multi focal lenses. I never write bad reviews and rarely do I walk out of a store but there's always a first time. I now have a $580 pair of glasses I can't use so I'll have to write off the cost and go to Specsavers which I should have done in the first place!

Customer service was extremely disappointing. After paying a substantial amount for #PRADA branded products, my order was not delivered within the promised timeframe, nor was there any communication regarding the delay. When I emailed, I was advised that the Fountain Gate branch would contact me. Another week passed with no phone call, no update,… Read more

and no effort to resolve the issue. Even after Head Office instructed the branch to contact me, nobody bothered to follow up.

It feels like I am the one doing all the work—chasing my order, making inquiries , and constantly following up. As a paying customer, I should not have to search for information about my own purchase.

To make matters worse, when I raised a complaint about an issue that was clearly not my fault, I was treated poorly, receiving uncomfortable looks and feeling as though my concerns were unwelcome.

I have never experienced such poor customer service after spending a significant amount of money for a #PRADA. Sadly, the after-sales support was non-existent.

#pradaglasses #pradaofficial

This is an extremely uncomfortable place to shop. High pressure up-selling on every product. I felt like I was in a used car lot. Go in for an eye test, they up-sell you to a retina scan. Another $60. Commit to buying glasses? They up-sell you on frames. They tell you the optometrist has recommended the most expensive lenses which are around $800… Read more

and refer to a handwritten note on the prescription. Guaranteed they do this with every customer. They put so much pressure on you it's embarrassing and cringe. To top it all off, they are by far the most expensive glasses retailer I have ever been to. Never again.

For a place that is the most expensive which is a choice we make and thats fine but I think 1 should expect that it should not take 2 to 3 weeks to receive ones prescription The same day i ordered mine which was over 1,000 frams and lense and thats 1 pair I ordered stuff from china and did not pay express but received it in 1 week and 2 days So I… Read more

am assuming that the lenses must be made on another plant I would go else were if you are relying on your new prescription friends who go else where receive there's within 1 week

I had an appointment today at 12.30. I got to the Store at 11.30pm and was told I should wait for 12.30pm. I wasn't informed that I had already done an eye examination in October to renew my driver's licence and it was all fine I waited for one hour for my appointment and when I saw the optician only to be told that I did an examination in October… Read more

last year. I have been a long time customer and I'm not happy with the staff. I will not be going back to OPSM.

Opsm has become super greedy with frames that are 50% more than competitors and lenses that are triple competitors’. Then they are super slow taking weeks to make when others do it in days. Worst of all are stores that now ignore opsm offers and decide to charge a fee for basic eye tests. Given opsm is owned by Luxottica they are making huge… Read more

profits and ripping off customers. I use to buy 2 pairs every year from opsm but now I’d never buy from them. This business is for wood ducks with more money than sense.

Nothing but a rip off, the lenses are made on Thailand, nothing special, they charged $899 for just the lenses, no frame, bifocal, the optometrist decided to change the script, not asking us, the lenses were so poorly made that they were totally useless, took three weeks to make, told to rebook again, then wait another three weeks, told them no,… Read more

wanted a refund, no refund, they showed us on the computer screen what the lenses should have been to the ones the optometrist changed, not even close, then started blaming it on a mis communication, no, told had 30 days to redo or lose our money and no lenses, they screw up, give you a deadline, did not go back, lost a weeks wages for lenses that cost $40, looked it up online, never again, went to Oscar Wylee, $199, two pairs, just as good as OPSM.

Disappointed – I am now 42 years old, been wearing glasses since I was around 6. I bought two pairs from opsm, the last time I needed new ones, as I have used them in the past. I feel ripped off. The worst frames I have ever put on my face. Sick of going into the shop to have them adjusted especially as it takes 20-25 minute drive (waste of petrol) Thanks… Read more

for wasting over $800 of my money I will never ever go into an opsm shop again!! 2026, I got vouchers to use in opsm, thought I would give them another go. I called Coffs Harbour branch. Now they charge $65 per child per test!! Too bad if you have 3, 4, 5 kids. Where do they get off charging for kids to have their eyes checked. How do they expect parents to fork out money with the general cost of living. 4 kids = $260, for an eye test. Up your bum too opsm

I wish I had read reviews before I booked my contact lens consult. They bulk billed with Medicare and then wanted to charge me for the consult on top. Tried to make me feel like they were doing me a favour and I my time in the end. Wish I’d have gone elsewhere, which I’m going to have to do anyway.