Junk, just junk
Got conned into paying over $350 for specs from mt druitt. These glasses are now in the garbage bin and I'm using the $50 pair i got from SPECSAVERS 3 years ago. Next time i'll go to an independent store where the manager doesnt suck you to get you to pay even more for OPSM special lense cleaners. Once bitten, twice shy. oh yeah, i have proof of purchase!!!!
A few months went into OPSM Brookside for eyetest which required an upgrade to new glasses. I have one eye that is long sighted and one eye short sighted so I needed one pair for long sight and one pair for short sight. Went back a few days later to collect glasses and it was like I was putting on magnifying glasses. Everything was huge and moving my head made the room swim. I was advised to be patient and give myself time to adjust. I tried for over a week but could not cope with them. My head was always swimming and I felt dizzy wearing the...m. Took them back and had them checked and a different Optometrist said that they had had a 'prism' added to them but they couldn't really work out why. So off they went to the lab to be remade. It is now almost two weeks later and I have phoned them at least three times and been in there twice since, trying to find out where my new lenses are. (I still have the old lenses in the glasses). Out of at least 5 communications I have had only one follow up call back. The 'killer' was on Friday when I went in I was told my lenses were 'in transit' and might be in that afternoon. Nope they weren't. So I asked where they were 'in transit from' and was told either Thailand or China!!! I can't believe that OPSM have to send overseas to have lenses/ glasses made. I am now expecting that if and when they do finally arrive that there will not be anyone in the store with the capability of removing the old lenses and inserting the new ones. One thing is for sure, once I get my glasses back, and I can see out of them, I will not be going back to an OPSM store.
Not happy Jan
Firstly, let me state that I have been most impressed with the quality of eye testing at my local OPSM store. The staff in this department have never been anything but professional, efficient, caring and friendly.
Re the purchase of eyeglasses and continuing customer care - well that is a different story. After paying a considerable amount of money for my last two pair of reading glasses, I was most dismayed to note the rapid deterioration of both pairs with regard to the protective coating. When I took the first pair back to my local store, ...I was told that nothing could be done as I was a few weeks out of warranty. So I promptly arranged for another pair, was told to bring them back straight away if I noticed any problems with the protective lens coating and paid out another large sum of money. When I took the glasses back to the store today, I was told, that yes, my concerns about the protective coating were justified but nothing could be done (yes, I am still in warranty as the glasses are less than 18 months old) as the film is apparently lifting due to the fact that my glasses must have rolled forward, causing a slight scratch on the lens!!! Suffice to say that I have been extremely careful and vigilant with this pair due to the problems with the previous pair. Also suffice to say that I am am most displeased that the protective lens coating on both pair of glasses has been most problematic, to the point where I could not even see out of the original pair and this pair is obviously going the same way - with little care and no suggestions from the staff members on either occasion. I might add that I have ordered at least 6 pair of eyeglasses over the years and have only ever had a problem with these 2 pair ordered through OPSM. With this sort of customer care and quality (or lack thereof) of products, I am hesitant to return to OPSM.
NO Customer Service
Ordered 2 boxes contact lenses, the parcel has been shipped without any tracking information. I want keep an eye on it since I will be on vacation soon. Called the customer service twice but no one answer the phone. Left a voice message no one call me back. Sent emails twice and no response at all. Sadly, I should read online reviews before making purchase. Don't order from OPSM online and do not waste your time and frustrate yourself.
Dilemma fixed - great service
Thank you to Rebecca @ OPSM Charlestown. RH arm broke off my expensive "Ralph" style multifocal glasses at work. Glasses were purchased < 12 months. Within few hours received SMS advising replacement frames ready. Very helpful & considerate to my needs.
Exceptional service equals a very very happy customer!
Id like to say a special thanks to the team at OPSM Macquarie St in Sydney, most especially Rose and her exceptional customer service. She is always so helpful and provides a truly objective view - recommending frames I would not normally consider - I end up feeling fabulous with the new look! Thanks Rose, you are an absolute gem! I have followed Rose to the Macquarie St store - it has such a great vibe and gives you the time to look around at all the options. Although I have had to move to extended desk lenses, Rose makes the transition so easy! Thank you!!
Bad after sales service.
Sat in store at a Charlestown NSW for nearly 15 minutes waiting to be served by one of three sales people that were up,at the rear of store just chatting to each other and no one else in store but me.When I got up to leave thats when I was asked if I needed help,a bit late I thought.Thus is when I offered the make salesman a bit of advice in looking after their customers as I had just spent nearly $800 on glasses last Thursday. The prescription sun glasses that I drive with were not good made me feel dizzy,but the other clear ones are fine.This is when I left without getting my issue resolved.OPSM is sad.
Not what they used to be
I have always purchased my eyewear from OPSM. Spent thousands. Have always recommended them over the competition.. sorry but we have now broken up..
A few weeks ago and $580.00 later for new lenses i was presented with my updated glasses. I asked where the glass cleaning fluid was..i was told that i would have to purchase it..i don't want to deal with mean people..
Worst customer service and online experience
Ordered contact lenses from Opsm a few times online , every time have had issues with their ordering from wrong lenses being sent , charging my credit card twice for one order , receiving stock that expires in a short time frame . Customer service a rude and d not want to correct any issues as that would require them loosing money !!!
OPSM Watergardens: Quality service!!
Had my recurring eye test yesterday and left extremely happy to be back in contact lenses! The Optometrist, Susan, spent time working through a solution with lenses which will best suit my vision issues. I had been told for years that I would not be able to wear lenses again, so this is really exciting!!
Hello Sexy Sunglasses, I'm coming for you!!!!
Do not use OPSM Eye Hub for Ortho-K
Do not get ortho-k lenses from here.
Had our initial assessment then received a call to pick up the lenses for my daughter.
Asked if I need to make an appointment and told no, you don't need your daughter to come, all paid, just pick up.
When I came to pick up another lady said here you are and handed over. I asked what do I do, are they just like other contacts. Apparently yes.
Asked how do I clean and said you can buy one of these products if you like. Asked should I have an appointment she said this is usually after 6 month mark.
Had blurry vision. Went and got checked. $500 later got glasses. Gave me drops for dry eyes $8. Got home put in drops. Didn't need the glasses. Been 3 years.
OPSM Katoomba excellence( both customer service and product )
Used KATOOMBA store. Ordered two pairs of Rayban driving prescription glasses. Very satisfied with their tailored customer service ( I had a special request for testing the final product and for individual adjustment). Also both glasses were ready very quickly.
The staff (Melanie and Monica) were professional and very receptive. Thank you very much.
Terrible and misleading service. High prices.
Last year I went to opsm to get prescription lenses for 2 pairs of sunglasses. One pair was a gift and were the wrong size so needed to exchange them. At the first opsm I was told that they needed to be exchanged at the same store they were purchased from. (This turned out to be untrue - the person at the first opsm just didn't want to process the refund). Then at the second store I was told that they could only be refunded to the same person who purchased them. Despite me having the receipt. So eventually when I lined up the correct person to...refund them with. Then when I went to purchase the lenses I was told that because it was close to the new year they come of spread the two transactions over the two years so I could claim the health fund in seperate years. Which sounded great but when I went to pick them up, they told me that they didn't know why I was told that because they definitely can't. It was the same person telling me this. I ended up purchasing lenses from them but won't be buying anything from there again because in addition to the terrible misleading service they charge a fortune for lenses.
- OPSM Retail Stores
- Verified customer
No hope from them
I ordered my prescripton safety glasses on 17-10-2019 and was told will let me know the time to pick up around 2 weeks time. Unitl this week I still did not hear any news from them. I have contacted their staff 3 times this week (8-11-2019) and none of them can confirm the time for picking up my safety glasses. According to our company's safety requirement I need to do work with this safety glasses otherwise I will be forced to leave the work. I really not recommend OPSM especially Hornsby store.
Purchased glasses in Pakenham Vic had a problem received no service head office wont return emails impossible to contact.
If you need glasses and want service give OPSM a big miss.
- OPSM Retail Stores
- Verified customer
OPSM doesn't take responsibility for faulty lenses
I came to OPSM to get my first prescription glasses. Well, I didn't know any better at the time. Despite the fact that I had to splurge $450 on one pair (which is way more expensive than at their competitors) they have melted! One lense melted in about 6 months after I got the glasses. I never wear glasses outdoors and the moment I take them off, they go right back in the case (that I was given by OPSM). When I brought them to the store, I was told that it had melted because of sun exposure but they couldn't explain how come one melted and not ...the other. No attempt to take responsibility - nothing. So I sucked it up and replaced it. A bit later, the second lens melts as well. Only this time it rarely left the drawer at the furthest corner of my apartment from the window. Do I have to carry my glasses in a cooler to avoid melting? Judging by this, the lenses must have been faulty to begin with, but OPSM won't take the responsibility for it. Will never do lenses with them again.
They've ruined my frames... Twice!
I purchased frames and lenses and had them fitted. Upon closer inspection they'd bent the frame so out of shape they couldn't be fixed and were replaced under warranty (after taking them back 4 times over a 2 week period and having to make a formal complaint). Last week I had them tightened by OPSM and they have gone completely out of shape again to the point where things are now slightly blurry. I'm sick and tired of taking them back. When I think of OPSM I think of complete and utter incompetence. I will not shop there again and will definitely not recommend them to anyone either. Basically I'm left with frames that OPSM cant shape properly or correctly.
Lost faith in OPSM
Purchased 2 pairs of spectacles from OPSM Loganholme 6 months ago, both with expensive frames, everything was fine until an arm on one pair loosened dramatically, so I returned them & they tightened the arms, a short time later cracks appeared in each lens in the corners where the arms were secured, returned them & was told they would have to be sent away for lens replacement, I was left with no spectacles for middle distance as my others were for close work only.I was told that it would be would be marked urgent & would take approximately 1 ...week I rang after 10 days & had trouble getting anyone to answer, tried 2 advertised phone numbers when finally my call was answered & I was told that they had not been returned yet, rang again a few days later& was told that they were in transit but as the store I purchased them from was undergoing refurbishment I would have to travel to another store to pick them up when they did arrive as the store would not be reopening for 3-4 weeks- The closest store is now 20 minutes drive away on the Expressway not 5 minutes up the road, which being elderly is why I chose the store in the first place- why wasn't I told this when I returned them? I could have waited, they weren't going to fall apart & at least I could see, now I am unable to see TV without getting a headache or see anything clearly in the middle distance. Very dissapointed with their uncaring service- not at all happy with OPSM
Came in to the store to pick out some frames and order my new glasses. I asked what frames would suit my shaped face, I got no answer, and very little help choosing some frames. I felt rushed and left without helpful customer service. Customer service accelerated once I had chosen the frames and the lady wanted to up sell some anti reflection coating for the lenses. I declined the offer and asked about the blue screen blocking for the lenses, I specifically asked if the blue shadowing shows on the lenses to which I wasnt shown an example yet as...sured it doesnt. Fast forward two weeks, make an extra trip to pick my glasses up 40minutes from home, wrong frames and there is blue shadowing on the lenses. The customer service was just poor. The problem is being rectified however I have felt extremely disappointed and dissatisfied with my experience at OPSM and I truly wish I had spent my money else where. I will never shop There again.
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Questions & Answers
I have a pair of versace long distant tinted glasses only 8 months old and the rivet fell out of the arm. I took them to rockingham store and told assistant its a rivet not a screw. She said same thing and put in a screw with nail polish. Not the same. What chances of the screw falling out. Not happy as these are not a year old.
Thanks for your feedback and query. Can we ask you if these glasses were bought at OPSM and if so, did you specifically chat to them about assessment under warranty? If you did, please PM us your contact details so we can log a case for you to higher management.
OPSM Customer Support
Yes of course I bought them at Opsm after having my usual eye examination. Yes I mentioned that were only 8 months old.
Can you please confirm your contact details so we can forward this on to higher management to contact you back to discuss?
I got my prescription multifocal glasses last week. The intermediate vision or the computer reading is not clear at any spot or level. In addition the computer screen appears concave. I returned my glasses and ordered a supreme lens which cost 200 dollars more. I’m not sure what will happen with that too. Why does the computer screen appear concave and why was the intermediate vision all blurred? Aren’t you making the lenses according to the prescription?
It cost me 1000 dollars with the frame and still I couldn’t see properly. I am waiting for the supreme level lenses now, but not sure about it too.
One of the staff explained to me that standard level lenses have less peripheral distortion compared to the supreme level lenses. Another optometrist told me the opposite. Which is correct ?
By the way your customer service is not very nice. They get easily offended when we ask questions to clarify.
Lastly how do you calculate the 30 days of warranty if my glasses take too long to be ready, as it may pass 30 days in the process of finally getting a proper pair of glasses which enables me to read.
Thanks for your feedback and we are sorry to hear of your situation. We would have to lodge a case to higher management about your issue and have them contact you directly to resolve so can you please PM us your details (contact number) and which store you visited so we can get an investigation happening for you to resolve?
OPSM Customer Support
Please send your details to this email email@example.com and just copy and paste the subject of this conversation. We will respond with your reference number and advise further from there.
OPSM Customer Support
Really disappointed that I tried to pre-book eye test appointments for my family at OPSM Cherrybrook whilst on a quick trip back to Sydney and told there is a maximum of 3 appointments in 1 day per family policy?! As we have 2 adults and 4 children we would have to visit the outlet twice over 2 separate days rather than get it all done in 1 day with pre-bookings?!!! I could understand this if there weren’t many booking slots available (shows 10-16 slots online in 1 day!) or no pre-booking of appointments but isn’t this why you have a booking system? Talk about making it difficult for 6 immediate customers just so you leave booking slots available for other potential customers IF they book when those slots may remain vacant for the rest of the day anyway! New policy servicing non-existent potential customers at the expense of REAL and immediate customers???
Good Afternoon Alison,
Thank you for your feedback and we sincerely apologise for any inconvenience this has caused.
We will ensure to escalate your experience through to Regional Management and . Can you please private message your contact details and Management will be in contact at the earliest opportunity?
OPSM Customer Support
Thanks for your response. Can your Regional Management email me per my email address? I have a week to get eye tests done but can only allocate 1 day, otherwise I will have to find another independent provider that can accommodate my whole family going forward due to this new OPSM policy on bookings that will not work for us.
Can you please reply to our private message sent through, to confirm your contact details. Thank you and hope to hear from you soon.
OPSM Customer Support
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