OPSM

I just had an unsatisfactory experience at OPSM in the Canberra Centre, ACT. I spent $1,000.00 upgrading lenses on two pairs of spectacles to a stronger prescription. I used my existing frames. In the past the service was good and I would be given spectacle cases and two cases. Perhaps an extra case for PR purposes. This time I assumed I would be provided with a glass case or two (for the two spectacles) which were to go in my shopping bag, but no. I asked for an envelope as I didn’t want the lenses scratched and reluctantly, very reluct...

Bec from OPSM in Rockhampton was a gem, knowledgeable and patient whilst I tried on a range of different glasses, she even advised me what glasses were suitable for my face. Extremely happy with the service.

Staff and the Optometrist at Rockhampton gave excellent service to my wife and I today, 10/07/2021. They were excellent with fitting of new glasses and cleaning and straightening of our existing glasses.

Had my prescription glasses less than 2 years. I've had to return to have screws tightened several times by store staff. Cracks have now appeared on my lenses obviously stress from repeatedly being tightened by opsm. Mangers solution.. "do u have a spare pair.. These need new lenses" I expressed that the only adjustments to the screws were by OPSM Port Macquarie. Manager [Name Removed]. These pics taken straight after Michael cleaned them yest.. Still dirty. Not good enough.

I've been (unfortunately) using OPSM online since lockdown began last year. I continued using the subscription service when I moved to an address not near any stores. Every single time that a new delivery came around (and I'm not exaggerating), something went wrong.

It would go to the wrong address even though it was correct on my file. It took six months at the end of last year to receive a refund for the order they sent to an incorrect address. SIX MONTHS.

They wouldn't provide tracking information, and then it would take days to receive a...

Great store at Mango Hill (Northlakes)! i got my new glasses from them. my first pair i got from their toowoomba store were terrible, this new pair, perfect. they were quick, and efficient, and treated me very well, helped me adjust my glasses to my face, and made sure i was seeing OK before leaving the store. happy customer.

I recently visited OPSM Rundle Mall and purchased a new Oliver Peoples frame with multi focal lenses. The new frame and lenses recommended by Mark are the best I’ve ever worn and I’m am so impressed with the knowledge and service. I would highly recommend visiting this store to anyone. Couldn’t be happier!!
Grace

There is no after service in OPSM Parramatta. Stuff was so mean tome when I asked to fix the frame didn't help me at all.

I haven't been back for an eye test because had to cancel due to covid as everything was shut down but finally yesterday I was able to walk through Opsm Berwick shop doors and have my eye test and order new glasses. I chose my new frames out of a few I had put aside and at no time was any of the staff swaying me any other way in fact I was not going to order them with not being able to afford them right now but after finding out I could use Afterpay this was a relief and was able to go ahead with the order. This was at my suggestion asking if...

Promotion offering 20% of contact lenses is a complete rip off. Even with the 20% discount they are more expensive than every other provider! They then try and entice you with a subscription discount (still more expensive than 90% of providers) but the discount is not applicable to this price. Another prime example of an Australian company ripping off its customers.

Talked me out of bifocals, bought two pair of glasses, one for close up, one for long vision. Worst glasses I have ever owned. I never remember to take both pair with me, often stuck with not being able to read. Plastic lenses, attract all the dust and dirt in the atmosphere, very hard to keep clean, scratch easily. Went back to ask about the bifocals and told it would be another $230 for them. Not helpful, money hungry for poor quality.

I have had major issues tying to get replacement prescription lenses for my much loved Oakley sunglasses. It turns out that after visiting my local store and contacting their customer services that if OPSM no longer stock the frames they are unable to order replacement lenses. Not much help when your prescription has changed! Very poor customer service indeed especially when the glasses purchased were over $650 and the frames are in excellent condition. What should I do; buy a new pair and throw the old ones in the bin? Talk about environmental...

My mum recently ordered prescription glasses at opsn Marion store. She paid a deposit. Went in to pick them up and the store lady broke her glasses adjusting the frames to fit! So she was told they would order more. After waiting, my mum went in and it happened again. So again she waited and come in and once again they broke the glasses, this time however the store person went out back, pretended to fix them and presented my mum with the display glasses. My mum refused and once again had to wait. Next day, called in and the store peop...

I've been with OPSM for a very long time and I recently for the very first time ordered my contact lens online (all these days I did over the store). When completing the order it suggested 3-5 business days but when checking your online store no status update, always reads 'progressing'. So made a phone call to find out and found that it is 7-10 business days and not 2-5 days. Very misleading. Moreover, the person over the phone was keen to cancel the order, with no consideration or acceptance of misleading info posted online.

I decided to give OPSM a go after many years of dealing with another major retailer as OPSM offer higher end brand glasses. Happy with my glasses however the customer service was awful. For the huge price the glasses cost me, I won't be going back again. Treated like rubbish, staff have no interest in their customers.