OPSM

This is an extremely uncomfortable place to shop. High pressure up-selling on every product. I felt like I was in a used car lot. Go in for an eye test, they up-sell you to a retina scan. Another $60. Commit to buying glasses? They up-sell you on frames. They tell you the optometrist has recommended the most expensive lenses which are around $800… Read more

and refer to a handwritten note on the prescription. Guaranteed they do this with every customer. They put so much pressure on you it's embarrassing and cringe. To top it all off, they are by far the most expensive glasses retailer I have ever been to. Never again.

Where do I start. First eye test was wrong. Didn't know that until I picked up my sunglasses and reading glasses. Had second eye test and waited another two weeks to pick up my glasses. Still couldn't read through the bifocals. Long distance was OK. Turns out that they hadn't put the new lenses into the glasses. Went home and left three of… Read more

them trying to figure it out. Went back and still couldn't read with them. Was told by the Manager that I just needed to take them home for two weeks and I'd get used to them. As a wearer of bifocals, I found that to be a VERY strange statement. I went home and found that the reading part was still in the wrong spot. I was trying to read through the long distance part. The Manager had suggested that I get a THIRD eye test if after two weeks I wasn't happy. She also wanted me there when I had that test. I knew that I didn't need another test but I made a day to be there when she was as I wasn't able to make an actual appointment. I was told just not to be there in the two hour lunch period. The day before that (appointment) day, I was called and told that the Manager wouldn't be in the next day and that I should come in on Saturday instead. I found that infuriating as I'd been into the store seven times already and this was to be the eighth. I went in anyway and asked for my money back. By the way, I was told that the Manager had swapped stores with another woman for the day. They gave me all but $95 back, which they said was to cover the specialised eye tests. I basically got nothing for my $95 as all optometrists will do their own tests. I was also chastised for coming in on the day that the Manager wasn't there because I'd been told that she wouldn't be there. So much for customer service. I will NEVER return to OPSM or recommend them to anyone. I've since been to Specsavers, had wonderful service and saved a bucketload of money.

For a place that is the most expensive which is a choice we make and thats fine but I think 1 should expect that it should not take 2 to 3 weeks to receive ones prescription The same day i ordered mine which was over 1,000 frams and lense and thats 1 pair I ordered stuff from china and did not pay express but received it in 1 week and 2 days So I… Read more

am assuming that the lenses must be made on another plant I would go else were if you are relying on your new prescription friends who go else where receive there's within 1 week

So your stores are not answering the phone anymore? Tried last Friday, Monday and again today, sorry we're experiencing a lot of calls and can't take yours?? Leave a message, which I've done, and of course no one's been in touch. It's unfortunate… Read more

that my mum's a diabetic and it's inconvenient that I have to ring, as I booked online last year, only to be refused to see her even though we were in the store. I mean what sort of organisation are you running, you don't want to see people, can't be bothered answering phone calls? Unbelievable

Went to OPSM in December 2025 to get a pair of prescription sunglasses. If this review was about the staff in the store it would be 5 stars. They have been great. But this review is about the company as a whole. I am still waiting for my glasses. It… Read more

is now February 2026. No one can seem to tell me where they are. I was promised that the state manager and regional manager would contact me but they have not. They don’t even communicate with the staff in the store. Happy to take my money, ( paid in full) not happy to supply a product No offer of compensation. No support. Do not use OPSM! Glad I had a pair of glasses I can use while I continue to wait.

I have been going to OPSM Morley for approx 24yrs and I find them helpful, friendly and professional. I'm very happy with this store and the people in it. Thankyou for being great Show details ·  1

Visited OPSM Winston Hills to have my lense swapped over to my replacement rimless frames. I was so impressed with the exemplary customer service and timely communication demonstrated by both Sally and Vanessa. I definitely recommend OPSM Winston Hills for all your optical needs as they are so professional and customer focused! Well done to the team and keep up the great work and customer centric experience! Show details

I had such a great experience at OPSM Charlestown Square, mainly thanks to Rod. He was incredibly kind, patient, and genuinely helpful from start to finish. He made sure I found exactly what I came in for and took the time to explain everything clearly without rushing me. Rod went above and beyond, and his customer service really stood out. He… Read more

honestly deserves recognition for how welcoming and helpful he was. Highly recommend this store — especially if you’re helped by Rod!

Opsm Cranbourne is a relatively small store with an excellent range of glasses and I was told by the staff member looking after me that the store at Chadstone had a much larger range if I couldn't find something. I like that it is a smaller store than the competition at Cranbourne Park Shopping Centre, the environment is calmer and more personal.… Read more

The service is excellent and the time from order to supply is quicker than the competition. I bought prescription transitional lens eye glasses and prescription sunglasses. As I am a RACV member there is 20% off the lenses and 50% off the second frames. This makes it price competitive with the competition. I highly recommend going to them.

I got a pair of sunglasses( prescription lenses) nearly 18 months ago and the coating of the lenses melted and distorted in 12 months. The manager of the shop accepted to get them replaced but after 15min, she called me and told me that was my fault and refused to get them replaced. I am really disappointed with poor quality of the lenses and… Read more

inconsistency in their communication. I am using glasses for nearly 30 years and this is the first time that I have experienced this issue with lenses. Very Poor costumer service. Will never buy from OPSM again.

I had an appointment today at 12.30. I got to the Store at 11.30pm and was told I should wait for 12.30pm. I wasn't informed that I had already done an eye examination in October to renew my driver's licence and it was all fine I waited for one hour for my appointment and when I saw the optician only to be told that I did an examination in October… Read more

last year. I have been a long time customer and I'm not happy with the staff. I will not be going back to OPSM.

Opsm has become super greedy with frames that are 50% more than competitors and lenses that are triple competitors’. Then they are super slow taking weeks to make when others do it in days. Worst of all are stores that now ignore opsm offers and decide to charge a fee for basic eye tests. Given opsm is owned by Luxottica they are making huge… Read more

profits and ripping off customers. I use to buy 2 pairs every year from opsm but now I’d never buy from them. This business is for wood ducks with more money than sense.

Nothing but a rip off, the lenses are made on Thailand, nothing special, they charged $899 for just the lenses, no frame, bifocal, the optometrist decided to change the script, not asking us, the lenses were so poorly made that they were totally useless, took three weeks to make, told to rebook again, then wait another three weeks, told them no,… Read more

wanted a refund, no refund, they showed us on the computer screen what the lenses should have been to the ones the optometrist changed, not even close, then started blaming it on a mis communication, no, told had 30 days to redo or lose our money and no lenses, they screw up, give you a deadline, did not go back, lost a weeks wages for lenses that cost $40, looked it up online, never again, went to Oscar Wylee, $199, two pairs, just as good as OPSM.

Disappointed – I am now 42 years old, been wearing glasses since I was around 6. I bought two pairs from opsm, the last time I needed new ones, as I have used them in the past. I feel ripped off. The worst frames I have ever put on my face. Sick of going into the shop to have them adjusted especially as it takes 20-25 minute drive (waste of petrol) Thanks… Read more

for wasting over $800 of my money I will never ever go into an opsm shop again!! 2026, I got vouchers to use in opsm, thought I would give them another go. I called Coffs Harbour branch. Now they charge $65 per child per test!! Too bad if you have 3, 4, 5 kids. Where do they get off charging for kids to have their eyes checked. How do they expect parents to fork out money with the general cost of living. 4 kids = $260, for an eye test. Up your bum too opsm

I wish I had read reviews before I booked my contact lens consult. They bulk billed with Medicare and then wanted to charge me for the consult on top. Tried to make me feel like they were doing me a favour and I my time in the end. Wish I’d have gone elsewhere, which I’m going to have to do anyway.

Absolute worst experience. They got my prescription wrong multiple times (took an optometrist filling in from another store to notice and fix). This impacted my glasses and contact lense trials. I’d been in multiple times for the contacts. Once my prescription was fixed, I asked for it to order elsewhere. I was not allowed this until (another)… Read more

aftercare appointment. This was frustrating as I didn’t have the time to keep going in to store. I then lost one of the trial contacts and they told me they’d have to order a new trial pair for an aftercare and still couldn’t give me the prescription. Nearly a month later I call to check, they tell me they did have them (no one rang me and told me) but have now lost them after moving stores. For the second time, I asked for a manager to ring me and for the second time no one did. I gave up and will be going elsewhere. What a joke for a more expensive optometrist. Avoid at all costs.

The prescription wasn't even correct!!! These subscription plans are such predatory practices. I knew I had cancelled this plan because 1) my subscription has expired and 2) their payment system never works (always rejects my working cards). It somehow still renewed and within 30 minutes of the order being made I made a polite call to customer… Read more

care to cancel this, expecting an easy "no worries" answer, given it's not a correct prescription, or at least options such as updating the prescription. 4 days later I got a reply and this is their cold response to me (who had been purchasing contact lenses from them since 2020):

"I have requested that your order be cancelled; however, I was informed that it has already been processed beyond the point at which we requested cancellation. Once the order is shipped, you will receive a shipping confirmation email with a tracking number. Please note that contact lenses may only be returned and not exchangeable or refundable unless defective."

They have lost me as a customer forever. Phone calls to the customer service team gets "we will review this" and no response ever. I have completed a credit card dispute to hopefully claw money back from them and never shop with them EVER EVER again.

At a regular eye test, the optometrist Kevin Han at Warringah Mall OPSM failed to explain that my new prescription would only work for close-up reading, not everyday office use like my previous glasses. Based on this, I ordered new glasses elsewhere and found them unusable for daily work. When I returned to inquire as to why the prescription was… Read more

so different, Kevin Han was blunt and rude. He dismissed my concerns by saying that "once you turn 40, your eyesight will change anyway and this prescription will work", and insisted the prescription was correct rather than acknowledging the lack of explanation or impact. I was shocked by his comments.

This was unprofessional and disrespectful. I won’t be returning and would not recommend OPSM or Kevin Han to anyone.

My recent visit to OPSM in George Street Sydney was exceptional. My Optomitrist Helen Yin was fantastic as always and Donna who helped me to select two new pairs of glasses was also fantastic. I have a small face so finding frames that work for me and that are also stylish is difficult. Donna understood exactly what I needed and was extremely… Read more ·  1

patient and helpful with finding me two fantastic pairs. I picked up my first pair yesterday and they are perfect!!

Thank you Donna and Helen and I hope to see you again in the future.

Caution OPSM Black Friday sales Went to OPSM Westfield Knox to have my sunglasses fixed as I accidently drop them damaging one of the prescription lenses, when I asked for a quote, I was told good timing because of Black Fridays sales. When I received the quote after Black Friday discount, I was disappointed to see the price as it was about the… Read more

same price or if not more expensive than I paid for the sunglass’s prescription lenses one year ago. Just caution OPSM Black Friday sales, prices seemed marked up and then discounted to original price or higher. Pays to shop around.

This is a complaint regarding the OPSM Carousel (WA) store. The optometrist was fine, but the counter service was the worst I’ve experienced. My wife visited this store recently and had the same feedback. The staff were unprofessional, and it can take them nearly an hour just to enter your prescription into their system. Some staff also displayed… Read more

a poor attitude.

Overall, the service was terrible. It has made me not want to visit any OPSM store again.

Staff very helpful, however on the fourth visit to collect two new pairs of glasses the new prescription was still not correct, and in fact worse than the 10 year old ones that I had. The staff seemed unable to correct the lenses and offered a refund of the $1,000, which I accepted. Show details

OPSM Rundle Mall in Adelaide is a really professional outlet featuring staff Keith (?) and Jill (?). These guys are super helpful and really know their products. Happy to recommend this outlet. Show details ·  1

Not happy, I went to the Maddington (WA) store for an eye test which was done by a lovely lady then ordered 2 pairs of prescription glasses from the other staff, a week later I go to pick up the glasses and one pair was different than what was tried on, ordered and quoted, I was told they would send them back and get it rectified, another week… Read more

later I go in to pick up the glasses but now they wanted to hoodwink me into paying an extra $150 on top of what I was quoted, the store "manager" excepted the original error was the store's mistake but still insisted I pay extra for the change over, I left without the glasses and a bad feeling about the way you run your business, a complete waste of time and effort for me.