OPSM

Nothing but a rip off, the lenses are made on Thailand, nothing special, they charged $899 for just the lenses, no frame, bifocal, the optometrist decided to change the script, not asking us, the lenses were so poorly made that they were totally useless, took three weeks to make, told to rebook again, then wait another three weeks, told them no,… Read more

wanted a refund, no refund, they showed us on the computer screen what the lenses should have been to the ones the optometrist changed, not even close, then started blaming it on a mis communication, no, told had 30 days to redo or lose our money and no lenses, they screw up, give you a deadline, did not go back, lost a weeks wages for lenses that cost $40, looked it up online, never again, went to Oscar Wylee, $199, two pairs, just as good as OPSM.

So your stores are not answering the phone anymore? Tried last Friday, Monday and again today, sorry we're experiencing a lot of calls and can't take yours?? Leave a message, which I've done, and of course no one's been in touch. It's unfortunate… Read more

that my mum's a diabetic and it's inconvenient that I have to ring, as I booked online last year, only to be refused to see her even though we were in the store. I mean what sort of organisation are you running, you don't want to see people, can't be bothered answering phone calls? Unbelievable

Went to OPSM in December 2025 to get a pair of prescription sunglasses. If this review was about the staff in the store it would be 5 stars. They have been great. But this review is about the company as a whole. I am still waiting for my glasses. It… Read more

is now February 2026. No one can seem to tell me where they are. I was promised that the state manager and regional manager would contact me but they have not. They don’t even communicate with the staff in the store. Happy to take my money, ( paid in full) not happy to supply a product No offer of compensation. No support. Do not use OPSM! Glad I had a pair of glasses I can use while I continue to wait.

I have been going to OPSM Morley for approx 24yrs and I find them helpful, friendly and professional. I'm very happy with this store and the people in it. Thankyou for being great Show details ·  1

Staff very helpful, however on the fourth visit to collect two new pairs of glasses the new prescription was still not correct, and in fact worse than the 10 year old ones that I had. The staff seemed unable to correct the lenses and offered a refund of the $1,000, which I accepted. Show details

Visited OPSM Winston Hills to have my lense swapped over to my replacement rimless frames. I was so impressed with the exemplary customer service and timely communication demonstrated by both Sally and Vanessa. I definitely recommend OPSM Winston Hills for all your optical needs as they are so professional and customer focused! Well done to the team and keep up the great work and customer centric experience! Show details

I had such a great experience at OPSM Charlestown Square, mainly thanks to Rod. He was incredibly kind, patient, and genuinely helpful from start to finish. He made sure I found exactly what I came in for and took the time to explain everything clearly without rushing me. Rod went above and beyond, and his customer service really stood out. He… Read more

honestly deserves recognition for how welcoming and helpful he was. Highly recommend this store — especially if you’re helped by Rod!

Opsm Cranbourne is a relatively small store with an excellent range of glasses and I was told by the staff member looking after me that the store at Chadstone had a much larger range if I couldn't find something. I like that it is a smaller store than the competition at Cranbourne Park Shopping Centre, the environment is calmer and more personal.… Read more

The service is excellent and the time from order to supply is quicker than the competition. I bought prescription transitional lens eye glasses and prescription sunglasses. As I am a RACV member there is 20% off the lenses and 50% off the second frames. This makes it price competitive with the competition. I highly recommend going to them.

Disappointed – I am now 42 years old, been wearing glasses since I was around 6. I bought two pairs from opsm, the last time I needed new ones, as I have used them in the past. I feel ripped off. The worst frames I have ever put on my face. Sick of going into the shop to have them adjusted especially as it takes 20-25 minute drive (waste of petrol) Thanks… Read more

for wasting over $800 of my money I will never ever go into an opsm shop again!! 2026, I got vouchers to use in opsm, thought I would give them another go. I called Coffs Harbour branch. Now they charge $65 per child per test!! Too bad if you have 3, 4, 5 kids. Where do they get off charging for kids to have their eyes checked. How do they expect parents to fork out money with the general cost of living. 4 kids = $260, for an eye test. Up your bum too opsm

I wish I had read reviews before I booked my contact lens consult. They bulk billed with Medicare and then wanted to charge me for the consult on top. Tried to make me feel like they were doing me a favour and I my time in the end. Wish I’d have gone elsewhere, which I’m going to have to do anyway.

Absolute worst experience. They got my prescription wrong multiple times (took an optometrist filling in from another store to notice and fix). This impacted my glasses and contact lense trials. I’d been in multiple times for the contacts. Once my prescription was fixed, I asked for it to order elsewhere. I was not allowed this until (another)… Read more

aftercare appointment. This was frustrating as I didn’t have the time to keep going in to store. I then lost one of the trial contacts and they told me they’d have to order a new trial pair for an aftercare and still couldn’t give me the prescription. Nearly a month later I call to check, they tell me they did have them (no one rang me and told me) but have now lost them after moving stores. For the second time, I asked for a manager to ring me and for the second time no one did. I gave up and will be going elsewhere. What a joke for a more expensive optometrist. Avoid at all costs.

The prescription wasn't even correct!!! These subscription plans are such predatory practices. I knew I had cancelled this plan because 1) my subscription has expired and 2) their payment system never works (always rejects my working cards). It somehow still renewed and within 30 minutes of the order being made I made a polite call to customer… Read more

care to cancel this, expecting an easy "no worries" answer, given it's not a correct prescription, or at least options such as updating the prescription. 4 days later I got a reply and this is their cold response to me (who had been purchasing contact lenses from them since 2020):

"I have requested that your order be cancelled; however, I was informed that it has already been processed beyond the point at which we requested cancellation. Once the order is shipped, you will receive a shipping confirmation email with a tracking number. Please note that contact lenses may only be returned and not exchangeable or refundable unless defective."

They have lost me as a customer forever. Phone calls to the customer service team gets "we will review this" and no response ever. I have completed a credit card dispute to hopefully claw money back from them and never shop with them EVER EVER again.

At a regular eye test, the optometrist Kevin Han at Warringah Mall OPSM failed to explain that my new prescription would only work for close-up reading, not everyday office use like my previous glasses. Based on this, I ordered new glasses elsewhere and found them unusable for daily work. When I returned to inquire as to why the prescription was… Read more

so different, Kevin Han was blunt and rude. He dismissed my concerns by saying that "once you turn 40, your eyesight will change anyway and this prescription will work", and insisted the prescription was correct rather than acknowledging the lack of explanation or impact. I was shocked by his comments.

This was unprofessional and disrespectful. I won’t be returning and would not recommend OPSM or Kevin Han to anyone.

My recent visit to OPSM in George Street Sydney was exceptional. My Optomitrist Helen Yin was fantastic as always and Donna who helped me to select two new pairs of glasses was also fantastic. I have a small face so finding frames that work for me and that are also stylish is difficult. Donna understood exactly what I needed and was extremely… Read more ·  1

patient and helpful with finding me two fantastic pairs. I picked up my first pair yesterday and they are perfect!!

Thank you Donna and Helen and I hope to see you again in the future.

Caution OPSM Black Friday sales Went to OPSM Westfield Knox to have my sunglasses fixed as I accidently drop them damaging one of the prescription lenses, when I asked for a quote, I was told good timing because of Black Fridays sales. When I received the quote after Black Friday discount, I was disappointed to see the price as it was about the… Read more

same price or if not more expensive than I paid for the sunglass’s prescription lenses one year ago. Just caution OPSM Black Friday sales, prices seemed marked up and then discounted to original price or higher. Pays to shop around.

This is a complaint regarding the OPSM Carousel (WA) store. The optometrist was fine, but the counter service was the worst I’ve experienced. My wife visited this store recently and had the same feedback. The staff were unprofessional, and it can take them nearly an hour just to enter your prescription into their system. Some staff also displayed… Read more

a poor attitude.

Overall, the service was terrible. It has made me not want to visit any OPSM store again.

OPSM Rundle Mall in Adelaide is a really professional outlet featuring staff Keith (?) and Jill (?). These guys are super helpful and really know their products. Happy to recommend this outlet. Show details ·  1

Not happy, I went to the Maddington (WA) store for an eye test which was done by a lovely lady then ordered 2 pairs of prescription glasses from the other staff, a week later I go to pick up the glasses and one pair was different than what was tried on, ordered and quoted, I was told they would send them back and get it rectified, another week… Read more

later I go in to pick up the glasses but now they wanted to hoodwink me into paying an extra $150 on top of what I was quoted, the store "manager" excepted the original error was the store's mistake but still insisted I pay extra for the change over, I left without the glasses and a bad feeling about the way you run your business, a complete waste of time and effort for me.

Went for an eye test, then picked out new frames. Went to OPSM because I was able to get 20% off with my RAA. I need multifocals. They told me $765 with my RAA discount, over $850 without. Went to the Optical Superstore and got the same looking frames, about the same price as the ones I picked at OPSM and the price was $430. Show details

Be very, very careful of the vision plan. A total cost of $975 with $315 paid up front magically became a total of $1320 owing. After paying $55 a month for 8 months ($440) we still owe $880. The $315 upfront has not been deducted. They are claiming we agreed to a cost of $660 per pair for 2 pairs of glasses.

Normally, I'd use the very much not local store. Since that is a day trip away and my year old reading glasses ejected one of their lenses in the paddock, I figured that I'd go with the online store. After a couple of hours of navigating said… Read more

online store to figure out how to spend the least amount of coin despite said store clear intention to prevent that due to aggressive siloing of product, I managed to generate two sets of spectacles for just over $300. Which, after a few years of store visits, is just short of revelatory. Of course, there's a sting in the tail. Luxxotica tell me they've shipped and then I get shipping info from DHL (of course, it's from China). And now I know I've made a horrible mistake. Luxxotica has only my PO Box as an address. DHL pretends OzPost doesn't exist. Three days later DHL tells me the parcel has arrived in country and they've handed the parcel over to a "local courier". Not our problem anymore! A week later and I email OPSM's customer indifference centre asking what's going on...

Crickets.

Today, (four days later) I get a phone call from a nice lady who's a courier in a town 250 kilometres away saying I can't deliver to a PO Box. [Sigh] And I say...I can't get a courier to deliver to my address so why do you think I have a PO Box?

So now my glasses will get to me via my mechanic...only a week or so late.

OPSM. Can you even online shop? Or should you have bought Specsavers?

OPSM in Ashfield I used a script from OPSM in Ashfiled to purchases reading glasses with lenses from Fashion Eyewear in the UK – the lenses cost $100 Aus compared to, what here? $300? I retrieved the script from OPSM 3 weeks ago. The glasses are… Read more

pretty much useless. I can’t read a book or phone lying flat on my desk; I certainly can’t see a thing of my computer screen. So this is a disaster. I saw OPSM staff today. They were good enough to take the time to chat with me – thanks for that – but literally shrugged their shoulders: I had the script filled with someone else so what could they possible do seemed to be the gist of it. I agreed I would need to pay in part for new lenses but that OPSM also bore a partial responsibilty for giving me a script that is pretty much useless. Apparently, they don’t agree. They did say they would contact the store manager though they don’t know who that is. I encourage people to think twice about getting lenses fullfilled overseas, and if you think you can trust your optomistrist to help you well think again. It turns out that in the notes from my last eye assessment with OPSM there is mention of an adjustment (something about 2 steps, 4 steps – I don’t know, I’m not an optometrist) and this information wasn’t forthcoming when I asked for my script. Anyway, lesson learned. Be careful. *I will lodge a complatint with NSW Fair Trading; this might not amount to much but feedback on Product Review, TrustPilot and others don’t make me feel quite so powerless. And Yes, I accept responsibility too, but not completely. I have tried to stick to the facts and remove all emtion. Thanks Mark Roberts OPSM has all my personal details and you can contact them to clarify things, of course. Received a call saying that a manager would likely call a week from now - not good enough - I'll change my review to 'in mediation' to published if I can.

Awesome service from a lady in the Busselton store yesterday. We are here on holiday when I noticed the screw holding the arm on was half way out. The lady fixed and even cleaned my glasses without charge. Highly recommend to anyone in the area. Staff couldn't do enough to help. Thank you. Show details ·  1