OPSM

I found the male who works at my local OPSM very rude & despite telling him I would not return OPSM still is sending me reminders to attend

Ordered my glasses online and paid in full. Glasses were delievered without my receipt. I asked for it to be sent to me and each request I make is completely ignored and I dont know why. I have called them multiple times and emailed them multiple times and they also still ignore me. Its been more than two months since my order. Customer service is appalling. Ive been lied too each time I get a reply. I wont be shopping there ever again.

At the end of 4-5 week ordeal filled with terrible customer service - featuring no notification of shipment, no tracking, OPSM not passing on my details to the shipper, and an attitude of nonchalance and lack of care from OPSM - I finally received my glasses.

Great right? Nope! They were defective - with an issue that would have been beyond obvious if there was any form of quality control at OPSM. Given they obviously have no care in constructing the glasses, I don't think I'd trust them to get a prescription right.

I tried getting a resoluti...

I've been going through OPSM to get contacts for the last 13 years, since covid I have been using the online store and am still waiting for contacts that i ordered in July. I contacted them for an update via the phone over a month ago as have literally been wearing my last set of contacts since this time and the lady was so rude and dismissive, she cut me off half way through explaining what had happened and wasn't helpful at all, i've tried to call them multiple times and email them multiple times with no reply. I will NEVER use this service again and would never recommend anyone use the online service. Such a disappointment as many of the stores have great staff.

The front office person on duty today has zero customer service abilities and talks to you like you are some sort of moron.
Stay clear of this branch.

Thank you so very much for your professionalism when handling my problem I was having with the glasses purchased from you. You bent over to help me , you went above and beyond to be so accommodating. I thank you so very much. You could not have tried any harder to address my problem. Thank you very much Sue

I had the misfortune of damaging my glasses last Sunday morning, fortunately, when I called OPSM Chadstone, I was very lucky to have Kay taking my call. Although we were in COVID lockdown, Kay was experienced enough to understand that my glasses are essential to my daily life. I explained the type of frames I liked and she was good enough to arrange an essential appointment with the optometrist.
By the time I got to the store for my appointment that afternoon, Kay had 5 or 6 pairs of glasses Ready for me to compare. Within 45 minutes, I was tested, chose frames and on my way.
Thank you very much, Kay.
Awesome service.

OPSM Broome are unable to fit glasses correctly.. What you don't understand unless you have 30 words. Understand this - I have been back to OPSM Broome numerous times. My glasses are still digging holes into the back of my head. This needs to be fixed. I will be going elsewhere. Optometrist is fine. Girls in shop need training. By the time you get this right (if that is possible) I will need new glasses. I will NOT be buying from OPSM unless this is rectified today!

Well here we are how many months/years later still no response from OPSM, h...

Poor staff training - I've never encountered staff who are clueless about how to fit new frames and offered little advice on how to use multifocals. They were also clueless on how to use their own computer system so confusion reigned over the final amount owing.
Just spent over a $1000 on designer multi-focal spectacles that sit awkwardly on the face when all they need to do is adjust the nose-pads and arms of the frame to optimise my vision and comfort. Ridiculous.

Both the front desk person and the optometrist were very condescending in speaking to me, and the optometrist was especially passive aggressive after I declined to purchase contact lens and frames from them on the day of my appointment. I had made it clear at the start of my appointment that I had just wanted to find out what my current prescription was and that I wanted to purchase frames from a direct seller. While the optometrist was very friendly and sweet during the appointment, their tone changed immediately at the end when I reiterated t...

I called the Roselands store to look into purchasing Men's Rimless high range Multifocal glasses. Was asked why do i want glasses. I was also told the store doesn't accept anyone to come into store at all. Doesn't have Rimless men's glasses at the store anyway. Apparently company policy is "See no customers" I would have happily got a negative covid test and am fully vaccinated. Seeing as you don't want to deal with customers then i will happily go to Specsavers. At least they will sell me something. I am 57 and have to change prescription every 2 years. Will remember this and never use them from now on.

The way I was spoken to yesterday by a gentleman at the Clarkson, WA store has left me feeling sick to my stomach. I haven’t received a call to collect my order so I called to chase it up. I was told they didn’t have an order on record for me. I was confused but just politely asked if I could order again and I was told that because they have to keep sending orders of mine back I’d have to pay upfront. I told him that I hadn’t received a call from them which was why I was following up and he said that the store ALWAYS calls the customers. I rely on these lens to drive, work etc…and to be told that I was lying was too much!

I just had an unsatisfactory experience at OPSM in the Canberra Centre, ACT. I spent $1,000.00 upgrading lenses on two pairs of spectacles to a stronger prescription. I used my existing frames. In the past the service was good and I would be given spectacle cases and two cases. Perhaps an extra case for PR purposes. This time I assumed I would be provided with a glass case or two (for the two spectacles) which were to go in my shopping bag, but no. I asked for an envelope as I didn’t want the lenses scratched and reluctantly, very reluct...

Bec from OPSM in Rockhampton was a gem, knowledgeable and patient whilst I tried on a range of different glasses, she even advised me what glasses were suitable for my face. Extremely happy with the service.

Staff and the Optometrist at Rockhampton gave excellent service to my wife and I today, 10/07/2021. They were excellent with fitting of new glasses and cleaning and straightening of our existing glasses.