Opteon

I obtained five valuations for my house during my divorce settlement—two from professional valuers and three from local estate agents. Opteon's valuation of $510,000 stood out as the clear outlier, coming in $50,000-$90,000 lower than the other four valuations. Their fee of $1,320 was also double what the other professional valuer charged. … Read more

Initially, my wife insisted on buying the house outright but would only accept Opteon's low valuation. Fortunately, when circumstances changed and we agreed to sell instead, she immediately abandoned the Opteon valuation in favor of the higher estimates. The house ultimately sold for $580,000 —$70,000 more than Opteon's estimate.

It was only through good fortune for me that my wife and her lawyer relented on insisting Opteon's significantly inaccurate valuation as the only one they would recognize. This experience raises serious questions about Opteon's valuation methodology and reliability.

This is the point, OPTEON is an AMC, wake up owners an AMC does not complete the appraisal!!!!!!! the Appraiser does that. Opteon is charging you absorbient fees and NOT paying the appraiser, they are keeping 50-80% of the fee, they are not the expert they are the middle man ripping off you and the banking industry and the appraisers, PAY THE… Read more

APPRAISER FOR THE WORK THEY DO, and you are not an appraiser, you have no clue how to value REAL ESTATE, you just think your property is worth more when you are borrowing and less when you are settling!! Surprise surprise! When you get you license to appraise property then you can start telling appraisers how to do their jobs. This industry is backwards, the lender thinks they can tell the appraiser the value and they are not qualified, the agent and the broker think they know everything and they cant even measure a house correctly, the AMC has no clue what they are doing! I think it time to take a permanent vacation from this crooked industry.

0 stars. Architect-designed custom home - bespoke kitchen with designer stone fit out, oak timber flooring, square set ceilings, fully tiled bathrooms - valued $200k below actual build cost, and below a prior CBRE construction valuation. Opteon’s sole justification: “limited comparable sales in the estate.” That’s the point. Comparable sales are… Read more

volume Metricon builds - they are not comparable. A competent valuation methodology accounts for this. Defaulting to a conservative midpoint when you can’t find a like-for-like isn’t rigorous analysis, it’s risk-aversion dressed up as process. The result: my lender lost the deal entirely. I refinanced elsewhere at a valuation that actually reflected the property. If Opteon’s process can’t handle custom builds in emerging estates, they should say so upfront - not waste a borrower’s time with a number that’s disconnected from reality.

No Star rating here either. I paid $1500 to Loan.com.au for valuation and had to ask Broker for it. Valuation told was $1,700,000. I thought this was a typo. Land valuation with NSW Valuer General and Council Rates charging on $1,500,000 this means… Read more

$200k for 34sq 14yr old Brick Veneer Metricon Home, 10 x 4mt inground pool, large garden shed and 12 x 11mt shed & carport, 3 large water tanks,all concreting and paths and 150mt driveway. What a joke. Don't waste your money.

Absolutely disgusting service !!! Called my property 'not as superior to other houses in my area'. I have done many renovations and my place stands out before other places significantly. The low valuation was $100000 less than any other valuation.… Read more

My property is superior to the others being a 3x2, extensive renovations, and no other 3x2 in area. Also they said my house was less superior than a 2x1 shed house. Also saying it had no street appeal!!! [Content Removed]. Which is all [Content Removed]!!! I BELIEVE THIS COMPANY TO BE CRIMINAL IF YOU HAVE A CHOICE, PLEASE DONT USE THEM!!! They are fraudulent

If you are a property owner seeking a professional valuation, my advice is to pay extra to use a different company. Do not accept a valuation from Opteon. The bank provided a ballpark figure in their brief to Opteon, and Opteon's valuer has stuck… Read more

closer to that number despite it being demonstrably inaccurate and lower than what the valuer ultimately provided. The true value should of been higher if an apporiate cap rate was used not one from 3 years ago using the same market context from a pervious valuation. The incompetence and lack of professional standards from this company are costing me a lot of money and forcing me to walk away from a property I was about to go under contract for.

My formal complaint, which I will be sending to the Board of Valuers, highlights the core issues with their report:

1. A Flawed and Inaccurate Valuation: The valuer applied a 7.00% capitalisation rate on my medical facility. This is an outrageously high yield for a national tenant with a new 5-year lease, fixed 3% annual increases, and a fully net lease. This valuation rate is completely inconsistent with comparable sales of similar medical assets in the market. It appears they are either using outdated data or simply lack the expertise to value this type of property correctly.

2. Outdated and Contradictory Information: The report is a mess of contradictions. It calls the location "secondary" even though a new Woolworths-anchored shopping center has opened nearby, significantly improving the area. It also lists rising interest rates as a threat while simultaneously stating that rates are expected to fall. The report also wrongly states that increased outgoings might reduce my net rental, despite my lease being fully net. This is either gross negligence or pure incompetence.

3. Zero Customer Service or Accountability: When I raised my concerns through the bank, the valuer's response was a single, dismissive sentence: “There has been a review completed of the file and it has been determined there is no requirement for any amendment of the report.” This is unacceptable. As the borrower who paid for the valuation, I believe I have a right to a reasonable explanation. They simply refused to engage, which is a breach of their professional duties.

I am taking this matter to the Board of Valuers for a formal review. If I have any luck legally, I will update. I am also exploring a potential class action lawsuit. If you have also had issues with Opteon and want to undertake a case action, please let me know. This company’s valuations are costing people real money, and they should be held accountable.

Paid $1443.20 on the 15Feb2026 for valuation for Bendigo Bank. Valuer attended property 24Feb2026. The report dates 25March2026. Just not good enough!!! I would suggest to just get another company.

NO STARS FROM US!! Absolutely disgusted with this company!! They went to do a valuation on an investment property we were purchasing and then went MIA, no report, no contact, causing us to have to extend finance and almost losing the sale/ property. No answers, no confidence, no urgency , ownership or answers on their part, despite 4 people calling multiple times a day, causing unnecessary stress and anxiety. AVOID!!!!

Poor excuse for a property valuer. I was quoted a price for the valuation and then when they heard I lived in a nice suburb, they increased the cost by $50. There reason being that my house would be worth more? More than what? They undervalued my house by $300,000. I’ve just had it valued by two real estate agents familiar with the suburb. Would not recommend

Opteon's undervalue cost me a refinance. Valuation was 500K less than anything else in the street, for absolutely no reason. Valuation was less than Heron Todd White gave it, 6 months ago. If you have the choice, use literally anyone else.

LISTEN TO THE NEGATIVE REVIEWS! Would give 0 stars if possible, significantly under valued more than one property and resulted in our contract falling through. Even when supplied with supporting evidence of local sales of similar builds at higher value, valuer refused to reconsider. Valuer then bragged about refusing to reconsider to our real… Read more

estate agent at the next valuation. Unprofessional and disappointing.

We have made a complaint with the company and will be taking the matter further.

Opteon Albany came to my rural farm to value it for the purpose of a renovation loan. The valuer had none no research on the area, admitting she had no idea what other properties were selling for or how to value mine. I told her the modest proposed loan value and she looked me in the eye and said the valuation would cover that and I had nothing to… Read more

worry about. My bank has since shared the valuation report with me that states the property is uninhabitable! That is wrong! The house is dated, in need of a reno hence the loan application, cosmetically it is ugly, but it has working plumbing, kitchen bathroom, toilets, electricity, roof, walls, windows, so how is it uninhabitable? My Opteon experience was incredibly negative because of the valuers gross incompetence and lying. I would give zero stars if I could.

Pathetic. 2 minute phone call to discuss $60k worth of upgrades. Turned around and valued the property $80-100k lower than other similar sales in the area. Avoid at all costs.

I dont know what is wrong with this company. They gave valuation of my property at 1.04mil. Another valuation was done by another company at 1.5mil. And similar sized land without a building and rental income was sold at 1.65mil on the same street. Dont let them value your property.

I met Will Owen from Opteon at a home today in Bayswater, for a sworn valuation. It was a delicate situation, with a family member buying out his siblings, after the death of their father, almost 2 years ago. The property "owner" was therefore present throughout the inspection. I have had to deal with many property valuers over my time as a… Read more ·  1

finance & property representative. I can safely & confidently say then, that this young Opteon employee named Will, today demonstrated superior social skills & manners, I've not seen in a long time. What a welcomed change it was! He was well groomed, punctual, communicative and best of all, he was able to engage with me about unrelated but interesting matters, as well as take the required measurements & notes for the property. He was mannered enough to not answer his phone whilst with us, and upon leaving, repeatedly thanked me and the property owner graciously. In summary, this gentleman showed outstanding ethics & integrity during his time with us, and to say that we were both impressed with the experience, is an understatement. Well done Opteon & all the best Mr Owen.

George Cosentino C.D. WARE PG

Received a text message 2.55pm on Friday, from Stuart asking me what time suited for him to do our property valuation on Monday. I responded at 3.45pm. No communication from Stuart. I spent the Father's Day weekend ensuring our property was mowed, weeded and cleaned. Monday, still no response. Have asked our lender to reassign the job. I wish they'd read the scathing online reviews of this company before booking them.

Worst valuer ever. They have jeopardized my refinance. All other valuers were sending to 950k minimum and they put it 880k. They came back a second time after I did a 50k upgrade and their value was still 880k. Those guys are the worst company. My neighbor sold their property smaller than mine without a pool and they got 910k.

I have been trying to get an explanation regarding a residential property valuation, the property is in se Queensland. Your company valued a property at $8 million. Another company did the same excerise 300 days and valued the same property at $5 million. That's a difference of 40% lower in a rising market. I have been seeking clarification on how… Read more

there can be so much difference. I'm having the runnaround. Please get back to me as I have tried to contact your valuer multiple times with no success.

Absolutely APPALLING! Undervalued our property by 250K! This company have no idea about properties. The worst thing is, the valuation stays on file. It should be illegal for them to do this over & over. You should be embarrassed & ashamed to have your staff out there doing this.

Joel was an absolute legend! – Joel was very professional and respectful and valued my property above expectations and fairly. Please pass my feedback on, he deserves a payrise ! Show reply

Incompetent, Lack of knowledge – Really incompetent and absolutely have no idea what so ever is happening around. Don't waste your time with this company to have your home valued.

Inexperienced Valuer grossly incompetent. Katerina – Inaccurate valuation by Katerina who works for Opteon. Very arrogant and omitted many crucial factors when performing the valuation. Comparison method was also performed very poorly and inaccurately. Will be making a formal complaint about this agent and the agency to the ombudsman for further investigations.

Non experienced company with incompetent staff – [Name Removed] is a very bad valuer. She really doesn't know her job very well. Go back to Uni and learn something. She undervalued my property by $50,000. Totally useless.

bad disappointing valuer – I have refinanced my mortgage a couple of times but never experienced this. the single story next door got sold for 1.62m not 3 months ago, mine is double story and fully renovated and valued at 1.53m, the difference shows how naive was the valuation The guy(Luke) called and said hey I don't need to inspect the house physically and asked me to upload pics in some stupid app so disappointed and wasted my time and energy stay away

Unprofessional service – Very unprofessional and unreliable service. Our original valuation was completed with inconsistencies and the "Manager" who was sent out to rectify in correct valuation was the husband of original valuer and took from 18th December - 2nd January to amend a very basic change. This entire process has set our building back significantly and caused so much distress. The final valuation is still over 200k below any other providers

Unprofessional and unsubstantiated rental Valuation – In the past 2 years I have received a rental valuation of my DHA property, They have both been manifestly below the current market rentals levels being achieved and advertised for the Suburb the house is in. Last year the valuer used factually incorrect information, using a 3 bedroom semi detached tiny home as an example, stating in his report it… Read more

was 4 bedroom fully detached property.. and yet when exposed, said he made "no errors" This year again the same valuer has used 3 bedroom properties with the majority outside the suburb our house is in to compare with a substantial 4 bedroom property, It is not hard to find all the information on comparable 4 bedroom properties within the same suburb, but sarcastically I say this does not fit the agenda required to keep the valuation down. I cannot understand that someone who is "certified" and supposedly experienced can be so lazy and inept in the job. Maybe if fits with DHA's agenda, but it carries Opteon's name and reputation, at this stage I doubt he could value a box of Cornflakes