OptiComm

Unfortunately our village has installed Opticomm instead of NBN. Opticomm is unreliable with many outages over the last 12 months, lousy communication and slow to correct the outages. My ISP of course continues to charge me while Opticomm internet access is unavailable. Sadly for us there is no choice and we have to put up with it Show details

Would’ve rated lower than 1 star if it was an option. I’ve resided here for 18 months and OptiComm is unavailable here at Stockland Halcyon Nirimba every 8-10 weeks for 24hrs+ each outage. The interruptions are severe and the communication on what’s… Read more

happening to fix it is woefully inadequate. I work from home and will be selling up to move away from this unreliable and unacceptable internet provider. Stockland Halcyon need to do better, by restricting us to OptiComm for internet services you’ve ensured, living in this community we are worse off than everyone else in Aura.

Lost internet connectivity 26Dec 2025. It is Jan 4 and I still have no internet. I have escalated with Aussie Broadband but they advise their hands are tied as it is a "best effort" service. I examined that we use cctv to monitor my 88 year old… Read more

father when out. Nobody gives a dawn seemingly

This service is 3rd world, Lagos like, and the support structures have been designed to ensure that they are untouchable.

Opticomm internet map was showing my street was in their jurisdiction. Their technician said on arrival that its in an NBN area and cannot proceed with a connection. Company refuses to communicate and/or refund $330 for a service that was not completed. one star is too high for this review. Should be a zero or a minus. Show details

Received excillent service from Shenith. He was very patient and his instructions were very clear. No shortcuts used and helped me till the issue gets resolved. 5 star service from Shernith Show details

Dulara you are the guy. You were so spot on to configure the modem correctly in a very short time. I am really impressed as other were struggling to configure the modem correctly. Keep it up with good work. Thanks,

I would like to sincerely thank Pasindu Gamage for his excellent support in helping me get connected to the internet over the weekend. He was extremely patient, professional, and attentive throughout the entire process. Show details

This is the worst company. Can't get technicians out for a minimum of 3 weeks, don't notify customers of changes that will need a technician until the services are basically down. Won't employ more technicians to service areas where they KNOW are down for months on end because they are the only provider to the estate. Typical company that runs off fumes just to make a few people wealthy. KYS Show details

Opticom would have to be the WORST customer focused business. in the world Our free to air tv service has been out all day and having checked, our neighbours are having the same problem. I rang there 1300 number which through an automated message gives me a web site to lodge my outage problem.....BOOM.... Continual 404 error ( Page does not exist… Read more

). Ring back choose option to speak to someone, Get someone, sounded like they were in a cave in Mumbai could not understand a word they were saying. Hung up on that disaster and waded through their website where I finally found where to lodge my problem and get my "reference" number. Waited several hours rang back at 4.45pm and guess what, was told via a recorded message to ring back tomorrow as business hours are 9.00am to 5.00pm AEST.......HELLO !!!! Oh, and the kicker of all kickers is when you get on their website you can put in your postcode and see if there are problems in your area, by now I reckon you know what's coming......It says NO PROBLEMS IN YOUR AREA. Like I said this hillbilly hick company is the worst I have ever had the misfortune of dealing with, an absolute joke

The worst internet provider ever. Dial up internet in the early 2000’s was more reliable than this poor excuse of a service. I wish there was another option apart from star link in my suburb but unfortunately the monopoly of internet providers prevails We have outages daily. Sometimes lasting longer than 24 hours.

I spoke with a technician named Sonal. He was very polite, knowledgeable and helped to restore our internet. He answered the call virtually straight away and was very patient. Although I would recommend Superloop I'm not sure if I would recommend Opticomm who is the fibre company.

Sanjeeban was very helpful, took me through all the steps and guided me over the phone like he was just with me here in our house. Made the experience so easy and fruitful. Thank you. Show details

Shakeel went above and beyond my expectations on my relocation and upgrade request he not only helped me but explained everything in detail he was absolutely fantastic. Thank you Shakeel!

Highly recommend Demitha! He was incredibly professional and helpful in finding me the best deal for my Opticomm connection. The whole process was smooth and efficient. If you’re looking for great service and a better price, definitely ask for him

Great technical support by Shenith, resolved an issue with Opticomm modem settings after an outage. Great technical expertise and communication skills, appreciate the help.

Have been with Opticomm in our new home (no choice on this) for a year and the number of “unplanned outages” lasting between 4 and 22hrs has been very annoying. Seems like a very unstable network. Last night was our final turning point where we are looking at Starlink instead. Constant on and off, the service was just failing for over 4 hrs before… Read more

we gave up and found alternative solutions for our visiting grandchildren.

My advice would be to avoid Opticomm if you can. Just not worth it.

Thank you Sonal for your technical support. My internet connection is not stable and I appreciate the time you took to explain issues, and steps to improve it. Sonal knew what he was talking about and didn't waste any time to help rectify my connection issues. Show details

I had an appointment with a technician booked for today. They didn't show up and there was no explanation. Opticomm finally visited and found there to be water in the system that sits in the pit. Rather than replace a damaged part they dried it as best they could and I was told to report back when it failed. It failed the following weekend… Read more

again. I booked another appointment for a visit for Monday & again that visit had been cancelled.

Incompetence. At its finest. Considering the large fee you get hit with when you have to connect to opticomm, if internet matters to you, I would avoid developments where the fibre is ran by Opticomm.

2 days outage No pre information I spend 1 hour over the with them and they have no clue what’s wrong with the internet. Whole area outage and customer service has no idea. He kept on blaming me that I have change something in my wifi ‍♂️‍♂️‍♂️‍♂️ Show details

If I could give a -50 star rating I would. Opticomm is the worst service. After a technician came to set up the box at my new home, it Tooke them 7 days for my address to show up on any internet service provider's system. Then I thought all good, I paid for the internet and expected connection immediately. No internet connection!!! Imagine my… Read more

shock. Called my provider and what did they say? Opticomm activated the wrong box for my address. It's now been another 14 days and many many many escalations. They haven't rectified this. They keep giving my provider standard answers, that it's being looked into internally. Now I have to suffer because someone mucked up? There's no accountability, no support, worst service I've ever experienced. Poor service providers are tired of my calls because there's nothing they can do if Opticomm doesn't fix the issue. If you can, steer clear of Opticomm. They'll make your life hell. By the way, I still don't have internet and have been hot spotting to work from home for over 3 weeks now.

I have been trying to contact them for 3-4 weeks now. They don’t answer emails or don’t answer to their phone and parts of their websites haven’t been updated on seems like years. Do not go with these guys. They border line scammers, go with starlink internet. Better service. And less outages, if an opticom technician can read this call back, why pay you guys if you don’t help your costumers. I’d give them minus starts if I could. Show details

Can't use the word speed in the same sentence as Opticomm, unless you also use "SLOW", in my Housing Estate the developers decided not to go with NBN but Opticomm. I recently upgraded to the faster speed from my previous plan due to slow network speed and continual buffering of videos on all devices. It's just gone 4pm, and once the kids are home from school, you might as well pack up and come back online later in the evening. Hopeless. Show details

So useless. Always having outages for weeks sometimes. Can never get them to turn up to their appointments. Having to go through your ISP to try and get them to show up is painful. Unfortunately I don't have any other options in my estate. Show details

I am very happy with Luwanga Mendis’s helped. For 2 days I have no internet and many technicians tried to help but they couldn’t find the problem. Lucky I was patient with Luwanga, and I got internet. Thanks again Luwanga (technician from Srilanka) Show details

Spoken to Customer service agent Mary Joy she was very polite and got me connected with the requested plan also she double checked all the relevant details so everything was smooth transaction. Will surely to friends Show details

Just had an Opticomm member call me and tell me I needed to pay a $300 activation fee for my new apartment. I told him I was not going to be doing that and would prefer to use my mobile data instead. The Owner or the Meriton could pay for it, but I was not paying the fee since I just happened to be the first one in the apartment. He continued to… Read more

argue with me and the conversation was going around in circles. Advised him I was gong to hang up and he kept saying the same thing over and over again and was not listening to what I was saying. Said he would call me back in a few days to discuss in case I changed my mind. I told him not to call me if it was going to be in regards to the exact same thing we were discussing. Again, he proceeded to repeat himself after I had told him NO multiple times. Very heavy accent so maybe he just didn't know what I was saying. Not happy whatsoever.

Terrible service provider, technician messed me around for 9 hours to connect the internet then just disappeared. Contacted them and they said sorry just try again. No actual apology, silly large service windows (4 hours) and no communication from technicians. If I could go with literally anyone else I would. $550 for an hours work and 0 customer service Show details