Opticomm

The Opticomm network is an unreliable and slow network (maximum of 100 Mbps available in our apartment). Opticomm has a monopoly in many NSW apartments (probably through property developer incentives) unfortunately. The NSW Government should have Opticomm removed as a network provider in NSW and install NBN instead.

How the government is letting these guys operate is beyond me. Just taking people for a ride. My parents internet is literally off more than it is on but they have to pay the same cost in their bill every month. I reckon they get 9-10 days a month with 70-80mbps speeds and thats it. Rest of the month it doesnt work. They get someone out to fix it… Read more

and get told the same as what they say to the other reviewers. "Work in the area the other day have had wires crossed, should be good by tomorrow" its never good. This has been going on for years.

I would give minus zero if they let me. Irresponsible company, a guy comes in to install the box and tells me for some reason the internet is not working, calls the office and says there is a problem in remote connection , just the matter of swapping the wires, should be done in next couple hours or latest by tomorrow if not the office will… Read more

contact me. After 2 days nothing and same guy was working on the house next door, when confronting him he acted shocked that noone has contacted me. And he said he cant do much its all remote connection something to do with software and he cant give me any contact details to conatct anyone in the office. And here I am, after almost 2 months still trying to get hold of them to connect the internet. Anyone had the same issue? Superloop said they cant do anything until opticomm fixes the issue.

Opticomm internet map was showing my street was in their jurisdiction. Their technician said on arrival that its in an NBN area and cannot proceed… Read more

with a connection. Company refuses to communicate and/or refund $330 for a service that was not completed. one star is too high for this review. Should be a zero or a minus.

Absolutely Horrendous!!!!!!!!!!!!!!!! No talking anyone now Disgusting Customer Service No Help These Days Show details

Would’ve rated lower than 1 star if it was an option. I’ve resided here for 18 months and OptiComm is unavailable here at Stockland Halcyon Nirimba… Read more

every 8-10 weeks for 24hrs+ each outage. The interruptions are severe and the communication on what’s happening to fix it is woefully inadequate. I work from home and will be selling up to move away from this unreliable and unacceptable internet provider. Stockland Halcyon need to do better, by restricting us to OptiComm for internet services you’ve ensured, living in this community we are worse off than everyone else in Aura.

Helped me with figuring out what was happening with the internet, turned out the first hard reset didn't quite work and connect so when we did it a second time it worked like a charm!

Deshpan amazing took less than 10 minutes to resolve my problem i rang before him the lady said to ring back im so glad I got him he's so amazing 10 minutes all it took if I ever have problems again deshpan is who I want to resolve my problem if I could rate him out of 10 I give him 100 percent

I spoke with a technician named Sonal. He was very polite, knowledgeable and helped to restore our internet. He answered the call virtually straight away and was very patient. Although I would recommend Superloop I'm not sure if I would recommend Opticomm who is the fibre company.

Worst customer service I have ever received. We were sold the Origin Energy electricity/Opticomm internet plan by MyConnect when moving into a rental on Sept 4. Opticomm has not worked since we moved in, have spent approximately 6 hours on phone and video calls with their "support desk", have had a technician visit the property (who didn't bring… Read more

the right equipment) and been told multiple times that the matter has been escalated but 12 days later still nothing. We were assured that we would receive updates and a call from a manager which was requested multiple times. The only update we ever received was an email to say the matter had been resolved when it hadn't. Have outlaid $100's on a new modem which I didn't need (as was originally told my modem was the issue) and extra phone data for my mobile in order to access internet.

I live at Lightsview SA. We regularly have outages and dropouts. Last week an outage lasted over 2 hours and over the weekend 14 hours and said it was my modem. However, my neighbour had the same issues this week. Unfortunately, on our estate we have no options, only Opticomm. They also need to provide techs who speak clearly, not with heavy accents.

We are renting in Brisbane that is connected to Opticomm. The house is newly built, a year old max. The cabling and wiring was damaged and unfinished. We chose Aussie Broadband for our plan. Opticomm kept passing it off as Aussie Broadbands problem, when it's Opticomms responsibility. We had already paid $300 to get connected but Opticomm mucked… Read more

around for 3 weeks. Once we finally got connected, we experienced frequent disconnections, outages, high packet loss, unstable connection on and off peak, and more. I would not recommend Opticomm, especially if you work or run a business. They are privately owned, making it difficult to opt out of their infrastructure. Go NBN at this point. NBN would win my vote over Opticomm despite what reviews may say about NBN. We have had both.

I moved into my new apartment in April, and it’s July, and I still have no internet. Opticomm has not provided the tools to get my internet up and going. I’m up to my neck in data. This company has also made excuses and lies during that time. I would strongly advise you to stay away from this company unless you like the circus.

Extremely unreliable provider, constant outages that take sometimes multiple days to restore. Unfortunately Opticomm was chosen as the provider for the fibre to our apartment block and we could not use a more reliable provider. It has been very poor service and I would not recommend to anyone to use their services.

Absolutely useless provider, unfortunately, you're either one of the unlucky few that get stuck with these people or you're not, you don't get a choice, other than Starlink. My ISP has been trying to get a packet loss issue (horrible fluctuating connection speeds/disconnects) resolved with these people for over 7 months now and has now been… Read more

delayed 3 times while the service get's gradually worse. The company is beyond a joke and should be compensating its users for this worthless service.

No free to air TV now for more than 24 hrs. Worst service ever, been in my new home now for 8.5 years, (West Lakes) all you get is to put in a complaint in via their website, what happened to customer service?? I bet Opitcomm will be increasing their pricing this year which will be passed onto my internet provider who will in turn pass on this… Read more

price increase to me and for what? POOR service and a system which keeps breaking down. If its so good then why repeated maintenance issues.

“There is planned maintenance”, these are the messages I received a dozen of times per year. You read that right, dozen of time per year. Non stop planned and unplanned maintenance.

I've just issued a written complaint to the Telecommunications Ombudsman about Opticomm's incredibly unreliable service we have experienced since we signed up 18 months ago. Opticomm not only deliver a poor service that costs my small business money and reputation but you they pass the buck as to the cause, blaming their upstream suppliers when it… Read more

is likely that Opticomm don't have a robust service model. I hope Opticomm receive a fine for the lost income and reputation they have created for my business.

Our Opticomm service went down immediately after their scheduled maintenance on 30 March 2026 — and it has never come back online. It’s now been three weeks with no internet, and Opticomm has provided zero updates to our ISP. The fault has been escalated to the highest level through our ISP, but the only response we keep getting is that it’s “with… Read more

the engineering team” and there is still no communication or timeframe. We’ve called our ISP almost daily, but Opticomm remains completely unresponsive. Meanwhile, we’ve had to use our own mobile data at our own cost just to work from home, and our kids haven’t been able to complete their schoolwork properly. For a critical infrastructure provider, the lack of transparency, accountability, and even a public contact number is unacceptable. If anyone from Opticomm ever reads this, the outstanding ticket number is: 383309.

Unfortunately our village has installed Opticomm instead of NBN. Opticomm is unreliable with many outages over the last 12 months, lousy communication and slow to correct the outages. My ISP of course continues to charge me while Opticomm internet access is unavailable. Sadly for us there is no choice and we have to put up with it Show details

Sanjeeban was very helpful, took me through all the steps and guided me over the phone like he was just with me here in our house. Made the experience so easy and fruitful. Thank you. Show details

Received excillent service from Shenith. He was very patient and his instructions were very clear. No shortcuts used and helped me till the issue gets resolved. 5 star service from Shernith Show details

This is the worst company. Can't get technicians out for a minimum of 3 weeks, don't notify customers of changes that will need a technician until the services are basically down. Won't employ more technicians to service areas where they KNOW are down for months on end because they are the only provider to the estate. Typical company that runs off fumes just to make a few people wealthy. KYS

Opticom would have to be the WORST customer focused business. in the world Our free to air tv service has been out all day and having checked, our neighbours are having the same problem. I rang there 1300 number which through an automated message gives me a web site to lodge my outage problem.....BOOM.... Continual 404 error ( Page does not exist… Read more

). Ring back choose option to speak to someone, Get someone, sounded like they were in a cave in Mumbai could not understand a word they were saying. Hung up on that disaster and waded through their website where I finally found where to lodge my problem and get my "reference" number. Waited several hours rang back at 4.45pm and guess what, was told via a recorded message to ring back tomorrow as business hours are 9.00am to 5.00pm AEST.......HELLO !!!! Oh, and the kicker of all kickers is when you get on their website you can put in your postcode and see if there are problems in your area, by now I reckon you know what's coming......It says NO PROBLEMS IN YOUR AREA. Like I said this hillbilly hick company is the worst I have ever had the misfortune of dealing with, an absolute joke