Excellent customer service, quick product install turn around and easy website to navigate! We contacted in the morning and a technician was around the next morning - very happy and a quick excellent job!

Excellent customer service, quick product install turn around and easy website to navigate! We contacted in the morning and a technician was around the next morning - very happy and a quick excellent job!

Easy to follow online process to organise a connection consultation, was called on the same day as initial online process to organise for staff to come on site to set-up connection. The whole process was quick and didn’t taken more than 10 minutes to organise.

Found customer care team of Opticomm very proactive for payments and appointment scheduling. Still yet to see the performance of network itself and retailers experience. Better payment gateway and online scheduler can take the experience to next level

Very clear and precise communication from the operator with a cheerful voice. I was given a good explanation of what the connection entailed, the cost and confirmation of connection date and time. Well done!"

Easy to deal with, very prompt contact, easy to book and reasonable wait times.
Do not have connection yet as waiting for connection to be installed but service has been greeat so far. Thank you!

"So far dealing with Opticomm has been fast easy and a great experience. We look forward to our connection and hope this too goes well.
Speaking with OptiComm has been very easy with friendly staff.

The installation service was excellent.The technician was friendly and customer focussed. Did the job well and even explained about the
best options to install the modem for better connectivity in the house.

Alana was extremely helpful and communicated very effectively. Very happy with my short dealings with OptiComm as they were very efficient in taking my calls and organising connection for our internet.

Opticomm provided the fibre network within my development ready to connect to the house. The online submission for connection was straightforward with a faster than expected response time. Very satisfying.

Called this morning, went online to get started with the process, Opticomm person on the phone was patient and helped me to navigate to the correct page. Very professional and friendly staff. I got a call a couple of hours later to set an appointment for installation. Very efficient!! Thank you.

The representative clearly explained the reason for the call and fully understood my requirements in relation to the connection to my new premises. Congratulations on a job well done. Thanks

"Accurate and courteous handling of my request for assistance. Then the on site technician was on time with prior contact and no fuss workmanship. This is how you run a successful business.
Thankyou."

Simple and Easy with great service..very precise and Attentive staff. More Interesting in generating an Invoice and giving option to pay later. This is really a great idea and gives more flexibility.

Prompt service, nice lady on the phone was professional and lovely to speak to. Was able to arrange installation at short notice and gave me accurate advice to the questions I asked.

"Great quick helpful service, had the whole situation turned around in less than a day, from the first conversation, which gave great insight to service to using super friendly web service to being contacted to arrange appointment within few hours “

The team went above and beyond to help me get connected as soon as possible so I can work from home, pay for my bills and keep my home during this Coronavirus pandemic. The second my payment was received, they called me straightaway to make an installation appointment before Easter public holidays. Thank you so much! I am so happy

Everything explained and great communication. So simple to get our internet connection sorted. Thanks for making this one part of our big move so easy. It has all happened seamlessly.

Sophie was on the ball and very helpful. She went out of her way to support and called me back in order to keep me informed. Thanks heaps Sophie for your customer service.