"Great communication, quick response, service personnel easy to talk with, explained everything needed to get things up and running, proactive in fining solutions to my problems, would recommend them to anyone wanting to set up new connections.

As a property manager i make many applications for NBN connections. Most are simple and straight forward - others, the polar opposite. We always receive "Always great, helpful service from your team".
Makes our jobs that little bit easier. Thank you the team at Investarent

They are great at getting you connected for a sale, but when you have an issue they will re-direct you to your ISP. Your ISP will say they are waiting on Opticomm to fix it.

Opticomm will say you cannot speak to anyone in the networking team (isn't that the business they operate?).

All in all, if you have a choice (which you likely don't) I would choose another network.

In the days when a call to a service provider can take days or months off your life, this was a welcome change. Very smooth property connection process, lovely staff. Well done guys.

Sophie was super lovely and friendly and helpful and made it nice and easy and explained everything well! I thank her for contacting me so quickly and making a task I was dreading really easy. :)

Signed via Opticomm's reseller as the apartment is tied to Opticomm's service.
When there's service interruption, Opticomm's network status page will just show that there's no issue.
I need to send an enquiry to reseller to find out that there is service outage. There's numerous random dropout that I just gave up sending enquiry as they may take up to 2 days to respond from the reseller.

Paid account and received phone call to organise connection the same day, I was advised we could be connected within the week which was a lot quicker than I expected!
Customer service was fantastic and we couldn't be happier with our experience so far.

The service is quickerrrrr than i expected!!!" Requested connection i dont have to wait long it only took 2 days a representative to connect my internet. Bloody awesome indeed opticomm

Paid over the weekend. Received connection appointment Monday the next week. Really positive response. Really happy can get it connected within a week. Daughter is able to continue her online schooling. Peace of mind.

"I feel they have gone above and beyond to help us with an issue which wasn't their fault... it was our builders issue...Opticom helped me work out what it was so that i could explain to my builder the issue. Great customer service and very helpful."

Having relocated to our new home, we were very satisfied with our discussions with Opticomm about our full fibre installation. Clear communication about what OptiComm is going to do to connect us made the process more understandable.

Have been without internet for two days seems the opticomm router has multiple port failures and when you ring them they don’t care and ask to refer back to the provider. What are they actually here for?
Wish it was nbn not some second class provider.
The charge for a service call is $200-300!!

Thomas was incredibly lovely, efficient and helpful. I knew exactly what was happening and when. Nothing was too much trouble. I really appreciate his excellent customer service!! Thank you. Rebecca

Given that it is stage 4 restrictions in Melbourne, Opticomm still undertake operations as per usual to serve the community without any delays. Securing an internet connection before we move into our new home means that I will not lose any time from working from home.

Hi I am still at the beginning of the process, upto now Opticomm service is excellent, completed online form, less than 1 hour got a call from to schedule tech.

I had paid the amount and expected the connection to happen within a week, when i received a call from customer service they informed that min timeline is 10 to 14 days.

Amount paid : 30 jul
Connection appointment on : 14 Aug
Suburb :Point Cook

Not happy with the process and waiting times.

My internet provider tell me that its with in the opticomm had something wrong that's why I can't be connected with the net. I'm waiting for their call as the advice of my provider. I've started with the other provider last Thursday and then jump off to another provider last Tuesday it's been 8 days I'm not still connected with the internet it's all because of opticomm. I've tried to call opticomm but they hanged up on me.

Found the staff member friendly fast and efficient. It only took a couple of minutes to confirm what was required and book a date in. The whole process was hassle free. Highly Recommended.

Had a bad experiance with my first installation appoinment as it got cancel due to a technical issues. After raising it with opticom, i got a call very next day and helped to resolve it.
It was great to see them understanding customers and trying to help by going out of the way.
Thanks opticomm

great customer service. I had issue with my service but after contacting customer service they resolved my issue straight away. Thank you really appreciate your service. Cheers Opticomm Team Ta