OptiComm so far being super easy to deal with.

Sad that I've had 2 different failed installation with 2 different houses, but always the builders fault.

So far satisfied with OptiComm and their fibre provisions; connection quality has been great and ever present...

GAMERS - AVOID !
Packet loss sometimes through the roof, and then multiplied by lag! Literally missing frames, you can't even see the other player.
Routing issues?
DL's one second it's 70Mbps, next Second it's 1Mbps, and I'm paying 100Mbps for nothing.
NOTE: Sometimes it Completely drops out. Trash!

Honestly think it's an opticomm issue, no matter the ISP, Opticomm have a monopoly on some estates! Outrageous.
Have been in contact with opticomm for years, they don't care.
Absolutely useless and zero responsibility or Care.
Have evidence over years, photos, even made videos (which they don't want to look at) and they make a million and one excuses....

Opticomm are coming out next week but when I first made a booking I was contacted almost immediately to book an appointment very happy so far. Hopefully when they come out the service is just as good!

"So quick and easy to deal with and the information is easy to understand and complete! Great customer service" definitely one of the easiest providers to deal with! Thank you

This is too much and it’s enough now. We are wasting our time and money for nothing. We have opticom fibre in our area and it’s not working in our house. It’s all connected and we paid $550 connection fees. But still We don’t know what’s the problem. Our internet is not connecting. We did everything to get the internet. Paid $99 to one service provider for just two weeks and more than $200 to another provider in one week. Even they couldn’t connect the internet. It’s nearly one month and we are doing different speed tests, tried different mode...

The OptiComm Staff are friendly and the connection process has been easy to understand with no hassles so far. Within 30 minutes of submitting our request form we were contacted to arrange connection. We look forward to using the service!

I just moved into an off the plan apt unit with Opticomm Fiber. Had an unpleasant experience with customer service namely our ISP modem was unable to “talk” to Opticomm internet box. CS claim their system shows their box port 1 is active thus ISP is suppose to lodge the fault and send technician would incur $300 charges. I am really frustrated at their level of technical knowledge. In fact our IT contact agrees Opticomm internet box is not active physically.

However Opticomm consultant called to isolate the issue and had it resolved within hours! Thumbs up!

Fast service! Signed up to get connected and contacted within half an hour to book an appointment. Will definitely recommend.

Thank you guys! Keep up the good work and service!

It would be hard to find a company with a worse attitude. I advised my ISP three days ago, and they gave me the bums rush. I called in my own technician, and the ISP agreed it was an Opticomm fault. Now I am advised it will be three days before Opticomm even raise a ticket. I have zero confidence that the problem will be resolved in the near future. Do not, I repeat do not ever consider this company for your Internet needs.

The information given was informative and very helpful, so the process of getting connected with Opticomm was very easy. I am hopeful that the "product" will be as good as the customer service.

We ordered for connection and got connected 2 days after. We were worried that it might get delayed due to the weather. But no, technician showed up on time and as planned.

Quick waiting time, service connected very quickly. Staff very easy to talk to, as we are new to opticomm, and didn’t understand things, and they were explained in easy terms that older person could understand

Opticomm is the infrastructure provided in our new estate. I contacted them to book in the installation of our connection. The booking was processed easily online and they contacted me the next morning to make the appointment. Consultant was very knowledgeable of their service and gave clear instructions. A very refreshing thing from a telecom company. Impressed so far!

No matter what provider I'm with, I keep getting constant drop outs. Been in the new Pavilion estate for 6 months and it's been an absolute joke of an experience. Now going to the TIO to seek compensation and move to NBN network. Be very careful of this useless excuse of an organisation.

Great customer service and reliable internet provider ever had.
There were few issues and rectified upon contacting the customer service.
The customer service assistants are very polite, mannered and well aware of what they deal with.
Thanks

I live in a new complex with Opticomm fibre installed. In 7 months there have been two Internet outages and a free to air TV outage. The Internet outages have been very frustrating to deal with. In both cases I have had to deal with my ISP who have had to escalate to Opticomm. And in both cases the outages lasted more than 24 hours and were caused Opticomm mis-configurations. The response from Opticomm is unacceptably slow with poor communication via the ISP. I am very disappointed with Opticomm and would not recommend them.

Very clear ,polite and understanding. But above all else happy. Very simple online process that was easy to follow and understand. This was followed by a confirmation phone call to confirm all details. Thanks again Brian.

Had a pleasant experience speaking to the representative Carlee who helped me with everything I needed.

Simply easy to deal with and awesome customer service.

Hoping all goes well on the day of installation!

The lady on the phone was really helpful and guided me quite smoothly even when I was having trouble. They way the task was explained to me was greatly appreciated and was well educated! Thank-you very much

Paid $550 for installation, and it wasn’t completed correctly. The technician didn’t actually connect internet to the Opticomm box. I organised to be at home for the 4 hour window, and now I have to organise to be at home again for them to come and fix it. Have confirmed with my provider that it was not on their end. For such a hefty installation fee you’d hope they would check it was done correctly the first time. He didn’t test it or anything, and when I asked him to explain how it should work he very vaguely tried to explain that the lights would appear if I plugged the modem “anywhere in the house”. However after calling opticomm they have said this is not the case.