OptiComm

"I registered and paid online yesterday morning. And got a call from Thomas at lunchtime. He was very helpful and efficient answered all my questions and booked me an appointment for Monday morning. Was so happy to get an appointment so early. He was very professional. Thank you"

The Agent was able to understand the situation and guided me that it was ok to talk with builder before arranging the installation time. That’s peace of mind for not having to rush in installation.

Every step of the process was so easy and seamless. First stop was the customer service who called to book a time for technician attendance. The lady was nice and professional. On the day of installation, the technician arrived within the appointed time window. Since it was during the lockdown period, the technician followed every COVID safety rules. After introducing himself, he said that he needed access to the garage and side fence for an hour. Opticomm NTD was installed neatly in the electrical box. Amazing service all around!

easy communication and dealing to have a new connection for my new property. i cant wait to have connection so i can get a good internet provider.
hopefully there is no problem in the future. thanks

Pre connection experience. Opticomm employees are Gods and you need to pray for their arrival.. They will say any time between any 4 hours allowed as per the Australian Ombudsman. When I was requested them to call me 30 minutes before they arrive, they just refused and one of the employees (Even though I spoke very professional) disconnected my call. Is this the way you guys handle customers? I know why you behaved that way, only because you don't have any competition as estate contracted with you and residents should die or take connection only from your of they need internet, very unfortunate Australia to have this kind of internet setup! Shame on you the way you are treating customers!!!

"Great service and information. Alana was lovely to deal with and gave me all the information I need in a quick and understandable way which made it very clear. Thank you"

The staff are so friendly, helpful and on top of everything. They worked with my family until we were connected to the internet and they ensured we were supported the whole way!

On the first contact, the staff members gave reaasuring words to reliving the stress of getting a fibre connection to my new home. Great words. Expecting great service too in the future.

I called opticomm and by the end of the day all the sign up was done and i had a booking to get everything connected on the day i selected after move in. Friendly, quick and smooth process.

We had the option of taking a $650 payment from Villawood developers or taking up the Opticomm Smarthome package. I wish I had taken the money. It’s now 7 months later and we still don’t have our package. They blamed the delay on covid, not having the parts and then when the parts arrived, we took time off work to be at home for the installation TWICE and both times they didn’t turn up. We then said we’re cancelling the order, give us the $650. We were talked into giving them one last try. I was told I would be contacted within a week to organi...

Very friendly and helpful!! Will give more feedback once connection is completed. Hopefully all be good up and running soon to share a great feedback. Thank you so much! Cheers!

"They contacted me when they said they would call and I got the connection booked in when i wanted it, great stuff Opticomm keep up the great work" Cheers Jane

We made payment for connection and contacted to lock in a date for tech to come next business day from Opticomm to try get connection done quickly as possible with aim for appointment the next week

Staff was so friendly easy to make a booking to connect where have you guys been !
Thanks so much to making the process easy and stress free thanks again opticomm

Not happy with their service. Installation waiting time takes ages. When there is fault you have to go through your provider and Opticomm will have to schedule appointment and it takes another couple of weeks. Bad.