OptiComm

It was very straightforward to navigate and make my booking

Moved into a new house and over 6 weeks later still have no internet line due to a damaged line. Thought it was nice of them to provide a sim card for temporary internet but its rubbish and you can't do anything with it as it keeps dropping out. They have no idea when it will be fixed and just flob it off to the backhaul provider even though they own the infrastructure. NBN were faster at fixing damaged lines and in this day and age we shouldn't be waiting 2 months for a line to get fixed.

I live in a Sydney suburban where this company is the FTTB infrastructure provider. They obviously told their providers that they can provide up to 1000 Mbps (I checked their providers and most of them has 1000 Mbps option if they re using Opticomm's fiber).

So I wanted to switch to their new high speed plan with 1000 Mbps as it seems available at my adress. Got activated but I didn't get the speed and it turned out that the equipment they are using in the building or wherever that is not capable of giving 1000 Mbps. They said they have raise...

I had a slow internet connection and sometimes drops off. Called my ISP multiple times only to be told by Opticomm that nothing wrong with the line, 3 days went by, and still nothing. I finally said just get a technician in I don't care if I have to pay. When Opticomm arrived they found that their Fibre Box had some problems and they replaced it.

I have had unfortunately had to be connected to Opticomm not a choice I'm afraid. The worst service. Connected in September 2020 and had dropouts once a day if not 4 times a day and if I am lucky I can go 2 days without a drop out.. To test this theory I had 3 modems sent out to me and let be clear it isn't my internet providers issue. Its disconnected at the Opticomm Box at the beck end. Now the issue is Opitcimm want to charge ridiculous fees to check for a service that I am paying for but not getting. Which I reuse. So I am testing it further before going to Telco Ombudsman.

We moved in last year April and have experienced 3 outages so far for reasons unknown and that’s not including the 2 weeks without any internet because their first Tech installed a faulty unit to our home when we got them…. They never let us know why we have these outages nor can they provide information of when it will be working. Worst company to contact and always takes forever to get our internet back. I’ve paid $600 to have them but I wish I had a choice I’d never use them for our home, I want my money back!! Going on 24 hours of no internet and still not expecting to get it anytime soon!! How they get away with this is beyond me.

I wish if there was 0 star !!!!!

Unreliable, company has no sense how important is the internet to everyone. Everyone In my neighbourhood including me complain of late installation and irresponsibilty. They charge 550 dollars more than NBN and after technician visit, guess what civil team need attend a blockage. The technician didn't even spend 10 minutes to figure out the blockage citing is common with all installations. Well if the works aren't completed by civil team why sent techs to site.

Now civil team visited the site, found someone w...

Speed is decent for whar you pay, but a lot of outages keep happening evey now abd then, I am in 3029 postcode, and its been over 24 hours that there is outage, I have the internet provider of Fuzenet who have no clue how much time it is going to be restored in, no empathy and no customer service, probably they are just happy its nit because of them. 24 hrs without internet, all the wifi connections and devices attached not working, this is not a reliable service in these days?
I am sure there is no compensation as well if its their fault?
Better try to look for other options.

Every few days I got email from Aussibroaband ,say there will be outages for few hours, this has been occurred for 20 time in 2021. speed is bad & interepted. OPTICOMM is disgussting

$330 connection fee paid MARCH 18 for HFC connection - service is STILL unusable as of today MAY 09.
Router logs show 22 disconnections in last 2 days - this is typical of what has been happening daily the last 2 months.
Opticomm continually ask my ISP for the SAME DATA over and over again (try new router, provide packet loss data, provide Mac addresses etc) with no resolution. Not kidding here - the same requests have been asked at least 3 times for the above items).
Who on earth takes a $300 connection fee and has an open support ticket for 2 MONTHS with no resolution?
If you're lucky enough to have a decent NBN connection - stay well away from this company if you at all possibly can.

Will be 3 weeks minimum before i can get internet. on first appointment, they couldnt find their own pit thinking it was under a skip bin next door, they walked away and said i had to contact the builders to get it moved. then before they would come back, i had to find the pit (on a neighbouring home building site) and take a photo before they would even think of coming back out (turns out it wasnt even under the skip bin). I work from home and telling them this they refused to try and find me an earlier appointment basically saying 'oh well, s...

Their System to get connected was very easy and Opticom carry out the connection at the first appointment!
The Opticom Connection is yet to be completed, but planned for early April.
Thank you.

Another outage today 23 March 2022 in Plumpton VIC, this time it is taking the whole day
As a client I need a heads up notification about planned maintenance

Details from Network Status page:
OptiComm wishes to advise that there will be urgent maintenance carried out at the exchange that will affect internet services for up to 30 minutes.

Correction: The maintenance is scheduled for tomorrow morning, 6 AM - 23/03/2022.

Update 06:43 - This will need to be extended till 09:00
...

Not connected yet, but organising a connecting was super easy and website was easy to navigate. Would recommend to anyone that is looking to get connected. They even have a courtesy call when I hadn’t booked in a date to make sure everything was going smoothly.

Every day almost the net literally will not load pages other than Google search or pre caches. Wanna pay a bill, forget it the pages sit in an endless loop of pain.