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Please note any service related issues relating to Internet, telephone or Pay TV need to be directed to your contracted Service Provider. OptiComm is a wholesaler, not retailer of Internet, telephone or PayTV services and does not have agreements with end users for the delivery of these services.
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OptiComm Online Booking
It was very straightforward to navigate and make my booking
- Incentivised Review No
Review collected in partnership with OptiComm
- 3 reviews
- 1 like
Worse than NBN
Moved into a new house and over 6 weeks later still have no internet line due to a damaged line. Thought it was nice of them to provide a sim card for temporary internet but its rubbish and you can't do anything with it as it keeps dropping out. They have no idea when it will be fixed and just flob it off to the backhaul provider even though they own the infrastructure. NBN were faster at fixing damaged lines and in this day and age we shouldn't be waiting 2 months for a line to get fixed.
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- 2 reviews
- 1 like
Advertises speed that they cannot provide
I live in a Sydney suburban where this company is the FTTB infrastructure provider. They obviously told their providers that they can provide up to 1000 Mbps (I checked their providers and most of them has 1000 Mbps option if they re using Opticomm's fiber).
So I wanted to switch to their new high speed plan with 1000 Mbps as it seems available at my adress. Got activated but I didn't get the speed and it turned out that the equipment they are using in the building or wherever that is not capable of giving 1000 Mbps. They said they have raise...
Read mored the issue with Opticomm and I should wait for them to replace that equipment. Guess what, its been 3 months Opticomm didn't do their job, they haven't replaced the equipment yet and also I'm not kept updated for the situation. They still keep advertising high speed plans at my address. If you re not able to provide or fix the issue why are you still advertising these speeds? I am also going to tell my providers name as both Opticomm and the provider is actually under the same parent company called Uniti Group, my residential provider is Uniti Internet.- Incentivised Review No
- 2 reviews
Worst customer service and they hide behind their wholesale business
I had a slow internet connection and sometimes drops off. Called my ISP multiple times only to be told by Opticomm that nothing wrong with the line, 3 days went by, and still nothing. I finally said just get a technician in I don't care if I have to pay. When Opticomm arrived they found that their Fibre Box had some problems and they replaced it.
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- 3 reviews
- 6 likes
The WORST connection I have ever experienced , I'd rather ADSL than this
I have had unfortunately had to be connected to Opticomm not a choice I'm afraid. The worst service. Connected in September 2020 and had dropouts once a day if not 4 times a day and if I am lucky I can go 2 days without a drop out.. To test this theory I had 3 modems sent out to me and let be clear it isn't my internet providers issue. Its disconnected at the Opticomm Box at the beck end. Now the issue is Opitcimm want to charge ridiculous fees to check for a service that I am paying for but not getting. Which I reuse. So I am testing it further before going to Telco Ombudsman.
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- 2 reviews
- 1 like
Forever have outages and they’re always 24-48 hours long!!!!!
We moved in last year April and have experienced 3 outages so far for reasons unknown and that’s not including the 2 weeks without any internet because their first Tech installed a faulty unit to our home when we got them…. They never let us know why we have these outages nor can they provide information of when it will be working. Worst company to contact and always takes forever to get our internet back. I’ve paid $600 to have them but I wish I had a choice I’d never use them for our home, I want my money back!! Going on 24 hours of no internet and still not expecting to get it anytime soon!! How they get away with this is beyond me.
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Fibre installation to new home
I wish if there was 0 star !!!!!
Unreliable, company has no sense how important is the internet to everyone. Everyone In my neighbourhood including me complain of late installation and irresponsibilty. They charge 550 dollars more than NBN and after technician visit, guess what civil team need attend a blockage. The technician didn't even spend 10 minutes to figure out the blockage citing is common with all installations. Well if the works aren't completed by civil team why sent techs to site.
Now civil team visited the site, found someone w...
Read moreorking and without even asking they left the site without doing any job. They didn't even contact me to understand what type of works being done and if they can do thier work safely, they just simply left. Moreover the company itself didn't even care to communicate to me and update on that. I can expect anything when there is no competition, least important is the end user. Customer support line is useless they don't have any information, only waiting for civil team to provide update on ETA.- Value for Money
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- 2 reviews
- 3 likes
Worst to have
Speed is decent for whar you pay, but a lot of outages keep happening evey now abd then, I am in 3029 postcode, and its been over 24 hours that there is outage, I have the internet provider of Fuzenet who have no clue how much time it is going to be restored in, no empathy and no customer service, probably they are just happy its nit because of them. 24 hrs without internet, all the wifi connections and devices attached not working, this is not a reliable service in these days?
I am sure there is no compensation as well if its their fault?
Better try to look for other options.
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Opticomm is disgussting
Every few days I got email from Aussibroaband ,say there will be outages for few hours, this has been occurred for 20 time in 2021. speed is bad & interepted. OPTICOMM is disgussting
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2 months without a useable service - and counting
$330 connection fee paid MARCH 18 for HFC connection - service is STILL unusable as of today MAY 09.
Router logs show 22 disconnections in last 2 days - this is typical of what has been happening daily the last 2 months.
Opticomm continually ask my ISP for the SAME DATA over and over again (try new router, provide packet loss data, provide Mac addresses etc) with no resolution. Not kidding here - the same requests have been asked at least 3 times for the above items).
Who on earth takes a $300 connection fee and has an open support ticket for 2 MONTHS with no resolution?
If you're lucky enough to have a decent NBN connection - stay well away from this company if you at all possibly can.
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Steps back and makes you sort out their issues
Will be 3 weeks minimum before i can get internet. on first appointment, they couldnt find their own pit thinking it was under a skip bin next door, they walked away and said i had to contact the builders to get it moved. then before they would come back, i had to find the pit (on a neighbouring home building site) and take a photo before they would even think of coming back out (turns out it wasnt even under the skip bin). I work from home and telling them this they refused to try and find me an earlier appointment basically saying 'oh well, s...
Read moreorry'. They came back out a week and a half later and turns out there was an issue with the conduit connecting the pit to the house (granted not their fault), but after i got the property manager to send out the builder of the home to fix, i was told that until their $97 call out fee was paid they would not do anything .. so stuck over the barrel (as good luck getting the builders to pay in a speedy manner) i have had to pay the fee and hope against hope i get my money back. The electrician who attended was able to find a tight turn, not a blockage and said he would even come back and help Opticomm get through the turn, Opticomm said they dont want to do that and worry about another failure. Personally I struggle to see how an extra set of hands, especially the one who can get to the tight turn would be a bad thing and it took me a few emails back and forth to get them to agree. I pleaded with them to see if there was an earlier time they could squeeze me in but they flatly said no, they could care less that im losing money and my work is taking a significant hit and I feel their opinion is they dont they need to go above and beyond due to the fact they have my business no matter what. OOO actually 5g home internet is maybe an option here, im going to look into that- Transparency
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Opticom service was first rate.
Their System to get connected was very easy and Opticom carry out the connection at the first appointment!
The Opticom Connection is yet to be completed, but planned for early April.
Thank you.
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Another big outage
Another outage today 23 March 2022 in Plumpton VIC, this time it is taking the whole day
As a client I need a heads up notification about planned maintenance
Details from Network Status page:
OptiComm wishes to advise that there will be urgent maintenance carried out at the exchange that will affect internet services for up to 30 minutes.
Correction: The maintenance is scheduled for tomorrow morning, 6 AM - 23/03/2022.
Update 06:43 - This will need to be extended till 09:00
...
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Straight forward, easy to understand and use
Not connected yet, but organising a connecting was super easy and website was easy to navigate. Would recommend to anyone that is looking to get connected. They even have a courtesy call when I hadn’t booked in a date to make sure everything was going smoothly.
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- 3 reviews
- 2 likes
Works ok when everyone is as work... Sometimes
Every day almost the net literally will not load pages other than Google search or pre caches. Wanna pay a bill, forget it the pages sit in an endless loop of pain.
- Incentivised Review No
Questions & Answers
I have just purchased a property that has opticomm set up. Please inform me how to work the television. Do I need to connect any cords, do I need a router. I have just plugged it into the power point expecting it to work
Same thing with us.. I plugged it into the wall expecting it to work but there is no TV antenna on the roof. It all goes through your router. They didn't provide any instructions for it which is also ...
Read morenot helpful. If you work it out let me know. I haven't bothered as I still don't have decent internet.Yes it’s so confusing, I don’t have an antenna either……My internet is working great, just no tv…..
Hi,
I was on a vacation and it looks like my opticomm box/reciever has been replaced. The manufacturer for the new reciever is Dasan and power light is red. All the other lights are off..any thing I can do to get this fixed?
Hi guys I’ve been in an opticomm property for 12 months and have had nothing but trouble . Several different service providers and tried several expensive router and these service providers claim that the routers are faulty which I find hard to believe . Have had many weeks with no internet off and on over the year . Im just fed up with spending countless hours on the phone with service providers and just don’t know where to go from here it’s a joke . The service providers take days to call back and you can’t contact opticomm as they say you need to go through a service provider . Any advise would be greatly appreciated .
Unfortunately, there nothing much we can do. unless people strike and cancel their Opticomm accounts
Same issues on my side, lots of disconnections, maintenance can take hour and recently it took 2 days
Can totally empathise here - 2 whole months for me without an active service since paying $300 for a connection fee back in February.
Opticomm 'support' keep asking my ISP for the same data over and o...
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