Not Stable, Low Speeds
The connection is totally unreliable.
Slow downs and dropouts are continual.
They have arranged a technician, but I believe they have no interest in providing decent service.
I do not recommend Optus
- Verified customer
The worst provider by far nothing but technical issues drop outs and worst customer service :( never again total boycott.
Since day one the service was never a solid connection, struggled weekly to keep devices connected just Netflix was unbearable
Customer service getting worse.
Home internet stopped earlier in the month, fixed after 3 days, in the meantime, draining mobile data like crazy, and getting charged for extra usage, (which I may get refunded for AFTER I get the bill of course) huge inconvenience since as you all know the entire house is almost wifi/internet driven. No tv, no computer for work, school or general transactions, most modern businesses utilize. Security cameras down, printer down, and the credit I received was $13.
And again the internet is down, oh but now speaking to someone on the phone is a...lmost impossible. Contact optus is now through community blogs, or speak to a live CHAT, which by the way requires the internet. It appears optus are cost cutting by removing offshore tech support call centers and replacing them with offshore work from home freelancers. Or pointing customers to a community help section in the hope you'll find the answer sifting through scrolls and scrolls of rubbish, or maybe eventually just giving up. To get things resolved takes so much energy and time, I should be billing optus. I will try again tomorrow, I expect approximately 2 hours of wasted time and another $10 of extra phone data used.
Ridiculous customer service (actually, no service)
Applied for home broadband with phone. Waited for a month, which is not an issue if there is genuine problem. Received modems 2 times, multiple activation dates, tolerated lies, received multiple messages/emails with no coordination among the different departments whatsoever, wasted my time on chats/ calls and even lost my old home landline number which I wanted to port because they forgot to place order, which I was never notified. Struggled to get the facts! The best part is that you will feel your problem is being tackled every time you cont...act agent, but beware, you are being fooled. At last, i could cancel the service (which never existed) after 5 different calls, hundred transfers between departments and 90 minutes on one call! I generally do not bother to write reviews, but this experience was so horrible that I don't want anyone to undergo so much stress. Better opt for other providers.
Was given 6 appointments for the technician to come, would call before the appointment, i would go home and no one would show up.
I was told they need to cancel and re-order the service, followed them up a week later and nothing had been done. Called to cancel the service, was given the run around. They need to call me back later to cancel..
The worst! Don’t waste your money
I had optus for 2 years and I don’t recommend this provider for anyone. The connection is often very slow at peak hours, which is usually when I’m home. It’s not cheap compared to other providers and their customer service is really bad. It always take too long until someone pick up the phone, unless you’re contracting a service, in this very moment they are so fast. At this moment while I’m writing I’m calling to cancel my service but guess what? 23min on line and I still couldn’t talk to their special cancellation team.
Stay away from this customer, go with mates Australia
Seriously just stay away from this company. Your dealing with Indians across the ocean and takes 1.5hrs each time trying to get thru. Reason why I signed up coz optus gives 24/7 business service which is the biggest lie ever. Go with mates Australia, takes 2min to talk to someone with clear English and fast service. Optus can’t solve anything.
Extremely Slow. Very poor service. Frequent errors/problems.
Hmm. Where to start. Well, I had ADSL2+ for ages with optus. Typical speed somewhere around 4 Mbit/s in Sydney. Took a month to get working and 4 hours back and forth before optus decided to fix the lines. The my account service is horrendous. The internet frequently stops to a crawl (so slow the test your internet speed page just does not work, despite no-one else in the household being online). The direct debit option is a joke, requires a mailed form to signup. Just don't get optus, full stop.
Speed of internet is a joke hovering between 2 and 3mps. Can’t even watch Netflix. Indian call centres are not helpful as they are just reading from a script. They sent out at technician 2 weeks ago who advised the Optus modem was faulty and Optus would replace it. Still waiting!!! Have been a customer for 14 years. Over it and going to move providers
Best Provider I had to far
We switched to Optus from telstra which is much cheaper and we never have any problems in our area, the only improvement could be when you call them they should take your number and call back as it can take to long but most provider are the same. Connection is pretty good
- Verified customer
Optus is the worst internet provider. No service and they are still billing me
The connection was so so bad and despite repeated complains they never fixed the issue. After multiple complaints, I gave up and went with another ISP.
I informed Optus on 17/6/2019 eventhough I have another year before my contract expires. In a typical Optus style they transferred me from one department to another. One was a retention department and another was a dedicated department. I tried to inform them 4 times by phone and via chat online. They put me on hold. I can't seem to contact them. There is no email address or a proper channel t...
Would give 0 stars if possible
I recently attempted to join Optus from TPG based on the positive reviews from my peers. What a catasrophe. Upon agreeing to a 2 year contract, I was told to wait at home on Friday to allow an Optus technician to arrive and connect me.
So I took the day off work. A technician did arrive, but not from Optus. He was a Telstra technician who was sent out to cut my line in order for Optus to establish a connection. He advised me that I had to now call Optus and proceed with my router activation over the phone.
So began the first of many frustrati...ng and rage enduring calls that would follow. The chap on the other end instructed me how to plug in my router and begin proceedings. Once completed, I was not yet connected. He said to wait half an hour for synchronisation but if nothing happens, to call back. So I called back after 45 mins. Now I am told that they can't connect me due to an unspecified technical issue on their end. Frustrated, I queried why they ordered my Telstra line be cut when Optus were not ready to connect. I was told it may take up to 24-48 hours, effectively leaving me with no internet.
Unlawful Direct Debit
Direct debited $743 illegally a week ago from account. Optus have admitted they direct debited in error and said they will refund money but no sign of it after a week. Customer Service appear to be overseas and said I would get refund in 1-2 days. They still illegally have money :(
Ongoing Poor internet home and mobile especially peak times and weekends. But charge a late fee for half delivered service. And when you call the technical team same recording.. Internet issues in your area... 3rd world internet
My download speed drops to KBs at times. On calling support, I am asked to go through troubleshooting steps every time and that yields nothing. Momentary throughout test may show better throughout but average throughput remains bad. At once my modem was replaced but that doesn’t help. Earnest request to Optus to resolve my issue. Must mention that the support people are always cordial.
Terrible, stressful a company to avoid at all cost.
I'm adding this new comment in addition to comment I made 4 years ago. I am still getting stressed over this incompetent company 4 year later. They sent my account to baycorp for debt collection services without contacting me first although I had paid it only now I find out because of a letter from Baycorp debt collectors. What’s wrong with Optus, the debt collection services can contact me but optus can’t go figure. I had paid all bills too. Avoid optus at all costs.
Terrible customer service
Still waiting for ADSL connection after 8weeks. Phone calls for update bounced from department to department, 1hr20min later I was informed there was an issue with order. Wait another 2weeks.
horrible speed, dropping connection, worst customer service
Why is Australia a 3rd world country - thanks to its "broadband" - worse than anywhere else I have seen.
Optus takes the cake - horrible speed, dropping connection, customer service just awful. Was passed over to 3 teams about to pass over the 4th one, before I had to hang Up. Aaaaargh!!!
Worst Online and Customer Service Ever
Website doesn’t work at all. Online services don’t work at all. You can’t pay online payment. I wasted 3-4 hours each month to pay monthly bill. Customer service sucks as well. Waste of time.
No internet nor home phone for 10 weeks - try to contact Optus every week - no one replies
Optus mistakenly disconnected phone and internet. No internet for 10 weeks! Our email address will probably never work again. Home phone number is lost forever? All contact with Optus failed.
- ‹ Prev
- Next ›
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.