Optus Business

I have changed from Optus to AussieBroadband. I had been with Optus for many years. However, due to circumstances beyond their control the reception I was receiving was deteriorating. I must say the service that I had over the years from the Richmond Optus shop has been exceptional. Well done to the crew there. Sorry to be leaving. Show reply

I had a bad problem with a virus in my phone but the store manager at the Parabanks Salisbury store was so helpful and cleared the virus and explained to me how to prevent it happening again. Thank you so much Michael Barber Show details ·  1

Luke Williams from Optus Business is amazing! – A few weeks ago we had an issue with one of our main phone lines which nobody could fix, I got passed from person to person and was getting nowhere, Luke Williams was fantastic, his customer service is excellent, thankfully with Luke's assistance the issue was finally resolved, Optus are very lucky to have such a wonderful staff member, exceptional service and a real credit to the Optus Business Centre. Show details ·  1

Mick Hanna @ Solargain IT Dept – Just wanted to review our Optus Senior Account Manager Stuart in Perth. This guy is always responsive and ready to help us here at Solargain. Solar industry is very dynamic and Stu has stepped up with a can do attitude, great service and prompt turn around when we need it. He never lets me down and always has a fallback solution. Give the man a raise!

Excellent service – Abby Daly has been a tremendous help in dealing with our business needs. She has helped us identify the most suitable service. Her expertise in the industry has helped us cut costs and provide an overall more redundant and robust network. She has an excellent work ethic and will do whatever it takes to make her clients happy. Show details

Optus Business , terrible !!!!!!!!!! – Wish I could leave zero Stars , worst phone service we have ever had ... Goes straight to message bank only intermittently rings , when we phone out it leaves an 02 number and we are in QLD 07 ... Back up is really crap .

Lack of care from Optus – The last 3 weeks since Optus has performed an "upgrade" on our Optus Loop system at our office has been very frustrating. The follow up service and lack of care from our account manager is a disgrace. We have had constant problems receiving calls, setting up after hours messages and the time we have spent trying to get through to technical support… Read more

is not good enough. Comments such as "you aren't the only business having problems" suggest the account managers need better training. The worst part is the Manager was suppose to come out and help/witness the frustrations we were having (my suggestion was to attempt to call the technical support number whilst the manager was in our office so they could understand the issues with their upgrade), however he changed his mind and decided that the best way to deal with the problem was to cancel and he suggested he could send a technician. He informed us he would be invoicing us for the technician at $180-$200 an hour obviously we declined. I am not sure how this is fair. I feel as though Optus are only interested in signing people up and once you have signed up there is no follow up service.

Poor communication and my business suffers – WE have used Optus Loop for six years with out problems. Optus has now migrated our loop system to RingCentral. Calls are now only rec'd on 1 0f 3 phone lines. Online info is hopeless I have now been locked out of system and waiting/waiting/waiting on hold for any type of support. OPTUS - this is a fail.

OPTUS Loop Rug Pull. How is this legal! Business owners watch out! – Our business is with optus loop, without warning they partnered with another company and locked us out of our accounts. We received an email at 5pm last night with new account and password. No advice or support on how to navigate or set it up, and no activation password. The company they have partnered with advertises to save their… Read more

telecommunications 90%. This is at the expense of Optus users, who are suffering the rugpull of the year.

Our business has been blindsided, we are hours in, trying to get through to someone at optus. We have been passed around support staff like a ball in a tennis game because no one knows what is going on.

I'm shocked by the lack of warning, support and guidance from optus. I can not believe they are able to even legally do this.

Strongly advise against partnering with optus loop, where profit for optus is the only consideration. It's far to risky for business owners to have this happen to them. You will lose business and money if you go with Optus.

We will continue to attempt to get through to get our lines working correctly but this was the wake up call we needed and we have now officially lost faith.

Business owners, if you have taken to Facebook and online to look for reviews...I hope you find this.

Do not trust Optus.

Worst Customer Service Experience – I work in IT, a customer of ours phones stopped working the other day and they spent the whole day on the phone to Optus trying to get to the bottom of the issue with no information provided at all by Optus. They called us in to investigate. I found that Optus had decided to migrate their phone system to RingCentral with ZERO direct communication… Read more

with the customer. The migration was not successful and the customer has been without their business phones for 2 days now. no ETA on resolution has been provided by Optus, just endless hold music. I am posting here as sadly it seems to be the only way to get any sort of response from Optus. Avoid this company at all costs.

Do not use this service. You will regret it – I would give no stars if I could. We have Loop for our business. What a huge mistake it was to choose this atrocious product. We have had problems with our phones for over two weeks now. I am currently on the phone and have waited for 1 hour and 28 minutes. I have used the messaging service, which was a waste of time. The agent promised to fix the… Read more

issue, but it still has not been resolved. Our phone starts and stops ringing at different times, and our voicemail has been removed. My recommendation is NOT to use this service. Look anywhere but here.

Very poor technical support – Very poor technical support, keeps me forwarding to different person they say expert about the issue telling me to do basic troubleshooting that's been already did like million times

Optus customer service is the worse I have experienced ever >60yo – I called Optus as I was advised by an employee at their store in Blacktown Westpoint. I pointed out to him that all I need to fix the problems created by his colleague at Castle Hill store. This has been the third call to the business customer service. Each time I waste between 45-60 minutes without any result. This man said that he can fix all… Read more

this. I said that I don't need a new account or new mobile number as I already have 4 and a spare one. I only wanted to fix the changes made by his colleagues. 50 minutes later he said all done. About a week later I receive a package from Optus at my home address. The package included a letter informing that a new account has been created and anew plan with a new SIM card and mobile number has been added to the newly created account. I told that man at least 4 times, I don't want a new account, new plan or a new mobile number. He assured me that he will not do such a thing. Optus! you have done it again. You stuffed up even more your stuff ups. I thought while I am working I can chat with them. It took 1 hour and 30 minutes for 2 simple changes that would take 5 minutes to do. I was referred back and forth through 6 different people and then back to the third person and again to the forth person. At the end I gave up and closed the chat because I realised they were trying to create another account for me and wanted me to accept that. So I declined. Why would I want to create another account since I did not want the second account. Read the chat attached below. Keep an eye on the starting time and finishing time as well as the referral from one to another. What a joke?? Why would Optus employ such jokers. They should work at the circus where they would probably do a better job there.

An absolute disaster; no second chance – I had Loop a few years ago; what an absolute disaster in terms of functionality, support and Optus staff understanding their own product. Constant buck passing. Very expensisive. I gave up after persevering for 12 months; should have stopped much earlier. All the recent reviews have proven I should not give Optus another chance but continue with… Read more

my current 3CX system which is trouble free,

I only looked as I am reviewing my current communications system.

Deplorable Service – I am writing this as a Board of Management Executive of a Neighbourhood Centre in Reynella. We have tried for a service technician from Optus to attend to our Centre since mid last year, as we keep having recurring problems with voice mail, the entire telephone system, message bank, frequent drop outs when trying to speak to our customers.… Read more

However, as we had a change of Board Executives, Optus insists they have to speak to the now former Chairperson (name withheld), claiming they have to speak to the person that owns the telephone (The Neighbourhood Centre Inc. Board of Management does not actually own it, but Optus does). No one listens and accepts that they are speaking to the new Chairperson, nor do they accept that the telephone system is not a mobile phone but Landlines (5 of them). They keep telling us that they have to speak to that person (as mentioned previously) and cannot speak to anyone else! That said person is no longer at the Centre. We had to call her in, but they still insisted that she had to come to the "store" with the phone, nor did they accept that she is no longer the Chairperson etc. etc. We have informed them, that they can obtain proof of the change from the ACNC (Australian Not-for-Profit Charites Commission) website for public few. This is the most ridiculous company we ever have had to deal with, or rather still have to unfortunately. We are not able to just change over to a new provider in this case. We we could give them a 00 we would!

The WORST TELECOMMUNICATION COMPANY – I have been an Optus business customer for 4 years+. The worst telecommunication company. I have lost thousands of dollars in business due to the lack of working services. The internet and phone lines are consistently down with no prior notification. Show details

Optus loop is terrible – Optus loop.STAY AWAY Unreliable products Terrible customer service Rude staff at Optus Business Service Centre Brisbane which we have since found out are not actually Optus staff but another business using that name. We have been without half of our handsets for 10 days and Optus have not sent a technician out to help. They have sent one… Read more

replacement phone which had not been activated properly before being sent, no instructions on how to configure with our existing phones and still not working. We had to turn off our recorded greeting message as Optus Business centre had put a Xmas holiday message on which we had not requested and they have deleted our regular message which cannot be reinstated. We are now liasing with Telecommunications Ombudsman to cancel our contract with Optus.

Say NO to Optus Loop... Stay away – I have been blaming my significantly low number of new client calls on a combination of my marketing ability and the poor economy. But recently discovered how much of that problem is attributable to the Optus Loop business phone system. First there is the usual problem of Optus not having solid mobile coverage, but I put off switching from Optus… Read more

as it meant changing the phone number on all my other business literature etc. Now I realise that the Optus Loop app is so unreliable. It randomly doesn't forward client phone calls. It keeps logging itself out of the app without you knowing about it (which means it doesn't work at all). Then, when you drill down into the actual phone call log on the app, you realise that you've missed a heap of client phone calls that were never forwarded through, or flagged. Not to mention that the phone number they assign you is some random non-local number that looks strange to potential clients, and is useless with other business phone platforms. So now I have to change the phone number on all my business literature, signage etc before I can switch to a new (reliable) business phone number... Optus Loop has been a massive liability for my businesses. Certainly didn't need this disadvantage. Just say NO to Optus Loop.

Worst service, worst customer care – No one takes responsibility in this company. Worst customer service, no one communicate and write notes properly to help customer. I am waiting for NBN relocation since last 2 months. I had over 10-15 hours of call in last 2 months with Optus customer care. Always same reply sorry for the inconvenience. We will Install NBN soon. Except this… Read more

sentence no work they do. Extremely poor service. I will prefer to give Minus star to this company. No respect for loyal business customer.Now after waiting 2 months they are asking me get new connection on higher rate. I have signed up for 3 year NBN contract , until now only 1 year served and still 2 year left. This information was not given to me when I asked for relocation on 7th August 2023. Now, today, 29th September 2023, after wasting my 2 months this reply I have received.

Not fit for purpose – I have been using Optus Loop(y) for 2 years for our small business and it is rubbish. Regular glitches, data integrity concerns, poor call quality. Ineffective customer service keeps gaslighting us for not having greater infrastructure and IT support. It is driving us all nuts and has lost us tens of thousands of dollars on lost staff and customers. Getting a new system can't happen soon enough.

Don't deal with Optus Business - Just don't do it! – We signed up with Optus 12 months ago and that was the worst decision I have ever made. When we signed up, I insisted that I would be able to get out of the contract if I was not satisfied. This was agreed - by phone, of course - no record. I am not satisfied - but Optus will not let me out of the contract so I am being forced to pay for the… Read more

whole contract - for no service. Calls get disconnected, go silent, go wobbly or the caller gets a message that "This number has been disconnected". This has been going on for 12 months. As you can imagine, sales are down, even from Covid levels. We went down the TIO trail but lost out because our "private network" was faulty. That's our cords and switches. We have had those tested twice - passed with flying colours. When we were testing our "private network", we found that 2 of the 4 phones were running on wi-fi, ie no "private network" was touching them but it was still our fault. How does that work? Now we want to cancel our contract and the Brisbane North Optus Business Office won't talk to us. We need someone from Brisbane North Optus Business to contact us immediately so that the process of cancellation can be finalised quickly. For a communications company, Optus are not great at it.

Optus Loop - don't do it – We have an active Optus Loop service, and technically the system works OK. The contractual agreement and lack of flexibility and after sales service is awful. To simply add a handset to an existing system is almost impossible. I have contacted Optus Business Sales for 6 weeks, just trying to get a quote to add a single handset. If I could simply walkaway, I would. We have 7 locations and only 1 on Optus. Now I understand why. Show details

Can't change contacts – The person who setup our business account left the company and Optus have made it so difficult to change the contact details that we've found it easier to change from Optus to another provider. It appears we're the first company to have an employee leave before changing the contact details. Be warned, do not let a company contact die or leave or your Optus account will be inaccessible. Show details

TERRIBLE – Dealth with a so called Business Relationship Account Manager from Optus Corporate. Absolute shocking with the level of service being offered. I felt like I am dealing with an offshore phone agent who has no respect for business and client. Show details

The only telco worse than Telstra is Optus – Network coverage anywhere outside a major city is just terrible. In my house my partner gets 4 bars on 4G with Vodafone and I barely get 1 bar with Optus. Also, my partner is able to get a brand new iPhone from another telco shop for several hundred dollars less than I pay to get one from Optus, with higher monthly payment rates which is just… Read more

ridiculous.

Call centre staff are based in New Delhi, India so you’ll get staff that either don’t speak or understand fluent English and are often rude and unhelpful, often keeping you in a loop of being transferred from one department to another and not actually getting anything done.

Last but not least, the data breach which occurred today, resulting in at least 9 MILLION customers private info including drivers licenses, passports, addresses, and more being leaked. Due to poor handling of user data, at least 9 million people are at risk of identity theft. That is absolutely pathetic and unacceptable.

I will be closing my business account with Optus as soon as I am able and recommend everyone reading this to do the same. Of course an Optus representative will respond to this review saying wonderful things and they truly care about me as a customer but if they truly cared, 9 million people wouldn’t have lost all their private information today. Decide with your wallets.