Unreliable and deceptive
Optus transferred to nbn a total disaster 6 weeks and still no line after 2 x organised tech promises to connect the line and waiting at home as requested. no reason to not attend.....Still no confirmed date to connect.
I have no landline no internet or fetch services.I’m looking into legalities of this transfer to nbn ??? They do have strict guidelines
Optus has not conformed to the guidelines and allowed me to be without services since 13/4. A scandalous abuse cutting me off in time of covid and absolute need of connection !! Also allowin...
Communication and assistance plus!
I appreciated the pitch, reciting details to put me at ease and reducing my bill, then offered extra services. I was deliberately non responsive, to see what he would do.
Our company renewed our mobile phones contract with Optus 6 weeks ago. At the time we renewed we selected phones and were told everything was in stock.
We received two in the first couple of days, another 6 a week or so later but had to chase those up as I couldn't understand why we only got two in the first shipment. We have now been waiting for the last 3 phones for 6 weeks with no solution offered yet. I have been chasing since and have still not received the phones.
I lodged an online complaint which I have had no response to. I f...inally got onto the virtual assistant and managed to get them to get someone to contact me by threatening I will go to the Telecommunications Ombudsman. They are saying that they will give us the next model at the higher cost. I believe we should not be paying the higher cost because of their error. With our expired contract we spent well and truly over the minimum spend that is specified in the contract and we paid 24 months for 4 numbers we did not use (approx $3,800.00) as they told us at the time we needed the numbers to make up our data pool. Optus should be able to give us 3 phones for the price we signed up for even if they do have to give us the next model up considering this fact alone. We still have 3 staff without phones and this is causing disruption to our business with a Technician in the field with a mobile phone that is not working well. I have tried to resolve this but our account manager doesn't bother to respond to emails or phone messages. I should name and shame. I have now been dealing with a Customer Relations person in SA but still not getting any solution other than "Your account manager is checking with the warehouse". Disgusting service! Please do not use Optus!!!!!
Genuinely terrible customer service
I was an Optus loop live customer for my business.
I was contacted by 3 different people regarding moving to their new product, as they just closed the other one down (Still billed me for the last month)
I confirmed what I needed in a direct email nearly 4 weeks ago.
I had to follow up myself last week, as my old service was cut off before anyone confirmed my new one.
I was told documents/info for signup was already sent - it most definitely was not sent to me, I run an online business, I know how these things work, we haven't missed any emails from Optus. Funny how the next one comes through immediately after I ask with no issues.
I just signed up for NBN. Guy I spoke to was great. Sorted me out for what I needed at a price I think is reasonable.
No complaints about their products or services at all. Would give them 5 stars expect for 1 thing.
Why on earth do they need to do a credit check, ask what my employment is and other such questions for a $30 per month bill that I have to pay in advance for.
I mean, there is no risk I won't pay the bill since they charge in Advance!
The guy couldn't give me an answer other than, it is required.
I guess when I bought my home the b...
Do not deal with optus or you will regret it ......
Optus took over my 4 mobile services from Voda by offering cheaper monthly costs. After 3 months, I requested for new iphone 12 to be added on the service, they declined my application. What the...they said I don’t have enough credit history to get the phone that worth $2,000. My personal asset is worth over $10M and never had a credit default in my whole life. Obviously, those policy makers must be a bunch of PIG (no brainers) and Optus is run by Monkeys (being paid peanuts by Singtel).
They will do everything to get your business but no after sales service.
Optus the worst decision i have ever made
Optus has lied been misleading when we initially made the switch, we have been paying for redundancy which we never had and it was only until there loop product was down for over a week that this was evident. I had lost over $50000 in sales that one week and all they offered was to reimburse me the money that i had already paid over the last three years for the non existance redundancy and $63. This is only one of many issues i have encountered when trying to get anything done with this company. The latest a simple handset and plan upgrade to two of our company mobiles has turned into a 4 month nightmare and is still to be resolved. I would not recomend them to my worst enemy.
Optus Business Centers Dont Get Back to Their Customers
I have been having terrible trouble with Optus Business Centre in Parrmatta, so i asked to be transferred to Norwest.... here i'm having exactly the same issues, staff taking forever to respond back to emails and calls. The staff are lovely and knowlegable but these so called Business Centres must be so understaffed that they simply are not available to take calls or respond to emails. I have just been advised by the Norwest branch that it takes 2-3 business days for them to typically respond to customer queries. I was advised that this is how all business countrywide respond to their customers! REALLY? This slow repsonse means it is taking me forever and day to put in place what i need to for our new phone system and NBN Connection.
Deceptive and misleading
This store is deceptive and misleading and using sales techniques that are unscrupulous. They do not tell the whole story on your contract or what fees and charges are payable, they just want the money and lied and mislead me to get the deal. Then after discovering there deception, guess what? They could care less hahaha.
Will not hounor product warranties, sure, at first you will be treated great, but just wait until you go back with a problem, then you are nothing but dirt.
The things they did to me to get a sale are akin to common theft.
Complaints fell on deaf ears as all they wish is to exploit vulnerable people , the sale is king!
What a disappointment
After years of enduring the systemically woeful service of Telstra, we made the move to Optus. While Optus is more competitive on pricing, their service is just as deplorable as Telstra. They are a massive disappointment, seriously how can these Telco's get away with their complete lack or service? Optus are hard to get hold of, takes so long on hold and then you sadly speak to people to struggle to understand, then they get it wrong. They deserve NO STARS.
Carlingford Optus - Poor customers' Services and lack knowledge to help
With the migration from ADSL to NBN, I managed to strike a good deal with the Optus on-line Service and went to Carlingford Store to activate the Deal. Staff were dis-interested to explain the step by step migration process nor able to honour the on-line Deals I had... in fact, the staff denied there was any Deal made until I shown them the email communication on my ph. Eventually they came clean and said they are franchisee and not able to honour the Deal. Should have told me at an earlier stage of the contact.
Optus Loop don,t go there
No business ph for 6 days, no answers no call back just the standard answer "your problem has been escalated. only positive is the call centre was Australian. Optus loop has always been a faceless operation
OPTUS is a nightmare for your business
I have had a business telephone line and email address with Optus for almost 20 years. About a month ago they decided to cut my ADSL internet and phone line off with no warning. After a minimum of 24 hours on the telephone to Optus over several days firstly I was told my ADSL would be back up an running in a few days (this was the first lie) anyway when nothing happened I had to contact Optus again (believe it or not I never swore, shouted or got angry as there is just no point). I was finally told that the ADSL could not be reactivated and ...I was cut off as I had to switch to NBN, this was another outright lie, I have a letter from NBN noting that I have to switch by March 2020 ! My only option was to move to NBN with Optus and they would fast track the installation, finally several weeks later an NBN technician turned up at 4:30pm, he was great and very knowledgeable but the installation took almost 3 hours. Once the NBN was up and running I then found out Optus had changed my business email address and telephone number so I had to spend another few days constantly calling Optus to have my original business number and email address reinstated. Unfortunately due to my email address being so well known I have to keep it while I transition to another email address. This is a warning not to use optus for your business. We are still feeling the repercussions of not having our email address or telephone line working (it was down for about a month). The amount of times I have had to call Optus with this issue and subsequent billing errors is mind boggling, - the customer service staff generally have no idea what they are doing and I have been constantly lied to by them. I wrote a formal complaint to Optus over 2 months ago and I have never heard back from them as they could not care less. I cannot wait to get away from Optus as I am sick of speaking to them to fix their errors ! I moved to TPG NBN for my home and it was so easy and quick and is actually a fair bit cheaper than Optus so I recommend TPG.
Customer service was poor
Went into mall to ask few basic questions and the guy servicing was so vague and never answered questions properly and seemed irritated by simple questions regarding new phone that has just come out
Walked out feeling horrible
Helpful friendly service
I recently purchased a small modem for my daughter from the Bruce ACT store. They were extremely busy but the young man took his time to ensure it was all set up and ready to go as soon as I gave it to her. Great service.
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