Organics Australia Online

Utterly useless on couch grass – Used as per directions on couch grass. Initially a bit of burning, but grass came back within a couple of weeks stronger than ever. Show details

I wish I had read the reviews before purchasing – Order placed over a week ago. 2 emails sent with no response. Received a generic email about how all of their orders are delayed! Not my problem, give me my money back!

Shocking customer service – 5 days after ordering and paying from website...no contact. Phone & Speak to the disgusting Manager and so sorry he has NOTHING in stock. This 'money transferring store' needs to be shut down ASAP. Show details

Was good while it lasted – I honestly ordered a couple of times from these guys and had zero problems.... the problem I think is they went broke.... happens unfortunately, as I was going to order off them but I guess I was lucky not to be caught out in the spiral of what happens to some businesses when they go bust.... but prior to that I always got my products and found… Read more

them to be just as good as when I purchased them elsewhere.

If you did purchase off them just request a refund back through PayPal or your credit card company. Easy, convenient and sometimes when specials were on good prices. Sometimes too expensive.... for an online store, my local organic store sometimes beat the price EASILY.

Happy, will use again – It took an extra few days for my order to arrive and I was perfectly okay with that, because I didn't need the items right away and I was kept up to date with what was happening. I am very happy about the 'use by dates' of the essential oils I ordered, giving me years to enjoy them. I will buy from this shop again because of the extensive list of… Read more

products to choose from, the nice price and their attention to things like the "use by date". I have been caught out by other online companies who sent stuff that was just about to go off. Overall, I am very happy with my purchase. Range and quality of products, price, good 'use by dates', updates.

Great product range and prices – I was surprised to see so many negative reviews of this business. I have received several orders from Organics Australia Online now and have been happy with all of them. While there are certainly delays with delivery, the dispatch area of their website contains detailed updates on any expected delays as well as a dispatch queue, so there is no… Read more ·  1

question that it is obvious at times that delivery will be delayed. For me, it's absolutely worth it for the product selection and the prices. I also don't have a problem with products occasionally being out of stock and being refunded for these items. As far as I'm concerned I feel blessed to have access to such a wonderful variety of quality products, it's more than some in less fortunate places could dream of, so the occasional inconvenience of not being able to get something is not the end of the world. Variety, ease of ordering, frequent specials, prices.

Wish I read the reviews first! Terrible!! – Purchased goods 3 weeks ago and still waiting. Despite following up numerous times. I have lodged a PayPal dispute. Hoping to get my money back from these dodgy people! BUYERS BEWARE!!!

I wish I had read the reviews earlier!!! – I ordered over three weeks ago, still no email confirmation, no parcel or email reply on whereabouts to the shipping! If you went bankrupt as company wouldn't you take your website offline?! Feeling ripped off!!

One Of The Lucky Ones – I too placed an order with them a few months ago. I was lucky enough to get a refund. I have been buying products from them for a couple of years. Products are great. Service was terrible! Anyway, I did end up finding an alternative supplier. [link removed]. Cheers! Max Product range was fantastic The time it took for delivery bla!

Unimpressed – Still waiting for repayment by liquidators of goods ordered last March.I sent numerous emails and they replied that they were out of stock or waiting.Last email came informing me Organics Australia under bankruptcy.

I guess the wait is over – I placed an order in March. In April I sent an email enquiring as to its whereabouts and requesting a refund. I was told that I had been contacted via my paypal address about the delay, but that it had come in and would arrive in 7 days. To my knowledge I did NOT receive any such email. I have heard nothing since, and last week paypal formally… Read more

delined to support me due to it having been more than 45 days.

Poor correspondence, dragged out case just long enough to avoid paypal intervention,

Dishonest Service - would like to give less than one star – Guess I should have taken the refund when offered. Never thought I would wait from 15 January til now and still not get my order. Sadly an online check led me here. Hope to hear from liquidators but know that we will be lucky to get a few percent of what we're owed. Bad news Business. By the way when the refund was offered, there was no… Read more

indication from the business that I would not receive my order, only that it was delayed, and they blamed their supplier. They said their supplier was behind on orders due to Christmas.

Tried to make out that I was still getting my order (although they were going out of business)

They kept telling me in my emails to be patient and my products would arrive – They kept telling me in my emails to be patient and my products would arrive as they are having problems with suppliers. Been waiting since february! The website is down, they have clearly gone broke. I just lodged a complaint with paypal, but i dont think paypal looks into anything older than 45 days from order date, however i would have… Read more

lodged the complaint sooner had they not kept telling me to hold tight and my goods with arrive shortly.

Via Karma, I wish them all a lot of pain and suffering lol

Very Disappointed – I placed an order in late March and received an email 2 weeks later to advise me that they were out of stock and would get to my order ASAP. Because it was a very professional email I chose to leave it in their "apparently" very capable hands. It is now 8 weeks with no communication from them. In attempting to contact them I find they no longer… Read more

have a web site and email address and after further investigations I have now discovered on Product Review that they have gone into liquidation so I, like many others, have more than likely lost my money - $70.

No Product

Bad service – I placed an order on the 27th of January 2014, and after about a month I sent an inquiry as to where my products were. When I received no response after another month I emailed them again. This time I received a reply saying that they they were having problems with receiving the items from a third party and that they would email me when my… Read more

products were dispatched. After another email on the 5th of May, I received a reply saying that that the company went broke. Nice. My order wasn't very big, about $50, but it's still so annoying that I had to chase up an order that should have been received in February at the latest. Not impressed.

Options – Got an email about the liquidation after emailing the dispatch email and it says the liquidators will be contacting all customers with outstanding orders. Other option is to contact the Australian Competition and Consumer Commission. Have sent them an email via the website. Hopefully this will get resolved soon. ,,,

Worst I've ever encountered – I placed an order for products on 19th March 2014 and my Pay Pal account was debited for the amount of $206.87 that day. Despite attempting to contact them via email twice since then I still have no product, no response from them and no money refunded. To read a comment that they've gone broke... I'm not surprised.

Gone into liquidation- beware!!!!! Do not purchase anything from this company – I have just been informed that this company has gone into liquidation. My elderly mothers is caught up in this she ordered $142 worth. What's lousy about this is they have taken many peoples money under false pretences. They too sent an email saying they were only out of stock and waiting on more They take people's money and do not deliver.

Terrible – I have ordered the product from their website over a month ago. Still no response. Contact numbers are not working. I emailed them, they don't reply. I have paid them around hundred dollars and I want them to get my money back. They even not advise me if they would be able to deliver product some day or refund me.

very disgusted – got on this website to order products for my daughter who has severe eczema, paid $100 over one month ago and still waiting. Emailed the company several times, no contact number, have requested refund, still waiting for response. I am going to report them to consumer affairs and I may well rock up to Enoggera Qld to where they are supposedly… Read more

located to get my money back. Dodgy real dodgy, should have read these reviews first, really disappointed and angry.

still haven't received order for over a month, they lie and steal your money

Disgusted – Can't believe they take people's money, knowing full well they not going to deliver products ... It's a disgrace. Thankfully I only lost $30... Could be worse I guess.. Anyway this has taught me a lesson and I will be way more careful in future and check reviews first. I will also make a point of letting all my Facebook friends to be aware if scammers like organics australia online! No products sent - stole my money

What a shambles – I wish I had read these reviews before I placed an order on 13 March 2014. I was advised that their supplier was unable to fill the order but it would be available in 2 weeks, did I want a refund or wait for the order to be delivered. Sadly, I did not request the refund. It is now May and I can't even access the website to ask for a refund. No follow up to advise status of order, can't access website to ask for a refund!

Complete fraud! – Order the goods online on 21 March and pre-paid $79.15 AUD. I was supposed to get the goods delivered within 10 business days, however I'm still waiting for them to arrive. I tried contacting the company through email, however all they replied was that the delay in delivery was "caused by both the huge response we had to our recent sale, but also… Read more

by a couple of our suppliers letting us down with delayed deliveries of our shipments causing a logjam with dispatch of orders". Few weeks later contacted them again requesting for a refund and their answer was "not able to provide more information about the dispatch or refund of your order." Now their website is down, there is no phone number provided to make a call. I have a feeling I lost my money.

Bad communication, don't care about customers, worst experience ever

Buyer Beware! – I can't believe I didn't read these reviews before I purchased from this site. I have been waiting for months for my order and the only email response is a stock standard email advising me they are inundated with emails (surely all complaints) and will try and get back to me. I am taking it further by submitting a complaint form with the ACCC.… Read more

https://www.accc.gov.au/contact-us/contact-the-accc/consumer-complaint-form.

I don't want the products anymore, just my money back. Good luck to others in the same predicament! They are very good at being fraudulent?? They take money without providing goods.

Hopeless – These people are hopeless. they take ages to deliver and I have been waiting over two months this time. They won't deliver a part order but want to wait till they have all the products ordered in stock (which may be never). They are slow to answer emails (if at all), their website is down and I wouldn't be surprised if they go out of business… Read more

soon, especially if they continue to run it in this fashion.

I will be looking elsewhere to place my orders in future.

I am thinking of contacting Consumer Affairs.

Another two weeks? really!? – I placed an order in February and after numerous follow up emails I still don't have my products. I have been told via email they are unable to assist me with a refund or any progress update on my order as they are having 'cash flow issues' and that it will take another 2 weeks before they can get back to me. No products, taken my money, no refund in sight

Dont bother, find another seller – This was the worst buying experience ever after four weeks waiting I sent email after email to try and contact - nothing no response- warning there is no phone contact for this company at all nothing - after six weeks I contacted pay and told them what happend and they got my money back for me No contact information, no reply when emailed numerous times,

Organics Australia Online – Ordered and paid online for a few items the Baby Eco cream, foaming hand soap and bar soap. Waited a month with no contact from them then after I emailed twice waiting a week in between each one finally got a reply. They couldn't ship the bar soap was not in stock so I agreed to get a refund and for them to ship the other items. Got the items… Read more

within that week. So very unprofessional with information and contact I wouldn't buy from them again due to that. After a few weeks I started thinking they might be sham and I had lost my money...Hate to feel that way but with no contact and no goods what else is there to think. Products are excellent but service really keeps me from ever ordering again. Will look for other source to get the products. Love the Baby cream Very Very slow shipping and don't always have listed items in stock

Slow, but good prices – I have bought a few things from Organics Australia a couple of times now. They are not fast with delivery but I wasn't in a hurry I was after the cheaper prices. Also I wanted some teabags that I had bought on holiday down the south coast and googling led me straight to OA. Anyway there was a couple of items that they couldn't provide. Some… Read more

coconut chips and I can't remember the other thing but they refunded before I received my order. So I am quite happy with them. Everything was packed well and arrived safely. Not my favourite store online but fine. Prices Slow

No delivery or possible contact – Countless phone calls and emails ignored. No products came. I now believe the company doesnt exist . very disappointed they got to score a nice business title with an australian cover for an operation for organicly inclined consious, nice people. this site needs to be taken down !

Absolutely hopeless!! Don't use them – My wife and I ordered only 1 product from OAO. It now well over the 10 day dispatch policy allowance and still nothing. We have sent emails (yes plural) to no avail...not even a response saying our email had been received. After reading about other peoples similar experience with this company and the alarming trend we have contacted our Bank… Read more

immediately and lodged a dispute against OAO.

Do not buy from this supposed retailer, whom once you have purchased from you can't contact At all!

Any perceived discount quickly evaporates into a full blown loss of money with no products to show for it...hmmm discount?

Beyond bad service...no service at all, no contact, no product delivery...nothing!

Avoid Organise Australia online – My Oder is 4 months late and their correspondence with me has been dismissive and unproductive. Excuses, excuses, excuses is all they give you for their lateness. 4 months is ridiculous for a pack of 4 cosmetic products! It appears that no one is willing to take responsibility to follow up lost or late orders. Terrible service ! They are late and dismissive... Very disappointing!

Do not buy from this company – I ordered 10 products 5 weeks ago and received only 3 of the items today. I contacted them via email 10 working days after I originally ordered and they replied saying they were out of stock of 5 of the items. They "hoped" they would receive these from the manufacturer within 2 weeks but also offered me a refund on these if I preferred which I… Read more

chose to do. When I received the parcel today there were only 3 items in there so obviously they didn't have 2 of the other items in stock either! Their website says that they are not an express service so you are expected to wait 10 working days until you receive your order. Ok, so they are upfront about it. But the short of it is that they actually don't stock anything and source everything to order which is why they say it will take 10 working days to get the items delivered. In this day and age of highly competitive online retailers, this type of service is very poor and to my mind, unacceptable. A good range but they have nothing in stock!

Do not deal with Australian Organics Online – I wish I had searched Product Review before ordering from OAO. It's been 4 weeks (20 business days) since I placed my order and they haven't replied to my email asking when I can expect delivery. I'm going to order the products I'm waiting for through another supplier. I'm not expecting to receive my order anytime soon. I have started to a little… Read more

research into what help is available for people who pay for items and don't receive them - according to the Australian Federal Police it's called 'shopping fraud' and it's a crime in Australia. I will be reporting my shopping experience with OAO to the state police if I don't receive my order by the end of the month. Pricing seemed reasonable at the time I ordered. They take your money and don't send your products. No communication after ordering. Don't respond to emails.

Beware – OAO are upfront in saying they "have" thousands of products and it may take 10 working days to get your order. It seems that when you order and pay they then order from the relevant company. However if the company is out of stock or if the product is no longer available you will have a problem. I ordered 3 weeks ago. with no communication from… Read more

them after 2 weeks I contacted and a few days later I was told that they are "out of stock" and ordering from the company - bull, they don't carry stock! I then replied that I wanted to cancel and after a few days have heard nothing from them. Beware - there is no phone number to call and you are at the mercy of email which they are slow to acknowledge. If products are easily available you might be lucky but the test of a good business is when things go wrong and you want to talk to someone. With OAO it wont happen. I will probably get a refund sometime but I am expecting a long wait with little or no communication. Avoid. Cheap No communication, no phone contact, slow t orespond