5Origin Mattress Queen
Part of Origin Hybrid Mattress 4.4 

Origin Mattress Queen

 Verified
5Origin Mattress Queen
4.4

467 reviews

PositivevsNegative
90% · 41939 · 8%
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Sleeping Position
  • Side
  • Back
  • Front
Adjustment Period
  • Days
  • Weeks
  • Months
  • I never got used to it!
Pre-existing Neck / Back Issues Yes · No
Caused Discomfort Yes · No
Heat Retention Yes · No
Sagging Yes · No
Perceived Firmness
  • Soft
  • Medium
  • Hard
  • Very Hard
Value for Money
4.6

Reviews

467 reviews
William
WilliamPeel, WA
  Fair Incentive Queen

Happy customer

I ordered my Origin Queen mattress Jan11th 2024. It was delivered within a week so I was pleasantly surprised with the swiftness of delivery! I was able to use Afterpay which eased the financial expense of paying for the mattress.
I have been sleeping on the mattress now for nearly 3 months. The mattress has not suffered any sagging issues! I'm a older man and to be honest I did find the mattress a touch too firm. Problem solved with a mattress topper also bought using Afterpay.
Origin's offer of a complete refund if not satisfied with the mattress also reassured me when buying! I'm happy with my purchase of a Origin mattress!! Show details
Value for Money
Ali
Ali2 posts
  Fair Incentive Queen

Mattress too hard and uncomfortable

The mattress was far too hard and I felt as though the description of the firmness/softness of the mattress was a little misleading. I have tried many different mattress types and I’d describe it was firm, not medium and definitely mot plush or soft. It took a lengthy time to get a refund.
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Glenis Gassmann
Glenis GassmannGreater Melbourne (Outer), VIC3 posts
  Verified Queen

Still waiting and they have my money

They don't provide customer service. I brought a mattress 1 week ago and was told it takes 3 days to deliver. I am still waiting on a tracking number, You can't call them, only chat live and their chat is divided between new sales and existing orders. The existing orders is not online during standard Australian times. I was told on the Chat that they have had stock problems causing delays, yet they are still advertising 3 day deliveries.. Isn't that FALSE advertising, I am sure the Fair Trading ACT states you are not to do that ... I believe Sec27 ... Its time that online companies HAVE to provide a phone number to honour their word if they are going to take money from people online. Show details
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Ben N.
Ben N.Canberra 2600, ACT
  Fair Incentive Verified Queen

The 120 day satisfaction guarantee is a lie. -Edit- they are now saying they will honour it (result pending)

Hmm. What to say.
It took over a month to get in contact with anyone that could tell me where my delivery was. I made the purchase based on the fact that origin was offering a120 day trial with a no questions asked return option.
I found it to be too hard so I contacted origin and discovered that the 120 day trial was a lie. (result pending) I was told by origin that they would not honor their promise of 100% refund If I am not satisfied.
The attached photo is from the booklet that came with the mattress. Origin lies to its customers, and I'm confident that consumer affairs will agree. I look forward to seeing origin forced by the government regulator to honor their advertised claim.
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Mich J.
Mich J.5 posts
  Queen

Misleading and deceptive

I couldn’t be more disappointed with the Origin Lumbarcloud. The mattress is not as described. It is unbelievably hard. It is like lying on a rock. I am experiencing chronic back pain as a result of sleeping on this mattress when I have never had back pain before in my life. The return policy is misleading and deceptive as you must wait 25 days before returning the mattress and then must wait an indefinite length of time for a charity partner to collect it before receiving a refund. I am 23 days in pain and counting. All in all a very bad experience. I would not recommend d this product or company to anyone.
Gloria T
Gloria TSouth East Queensland, QLD
  Fair Incentive Verified Queen

Nice mattress with price worth it

Comfortable but needed few days to adjust the mattress. Have notice didn’t wake up as much in the middle of the night. And had some deep deep sleep. Shipping was late then my chosen delivery period. Customer service was nice to help out. Show details
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Karen
KarenSydney, NSW
  Verified Queen

Don't get an Origin mattress

So here's my experience with Origin. The mattress arrived weeks late. While the top of the mattress is comfy, the sides are not supportive and sink making a queen into a double effectively. If you sit of the side to put on shoes, you almost end up on the floor. So ours is going back. Absolute disaster trying to get this thing back for a refund. For 6 weeks now our mattress has sat in our lounge room waiting to be collected. We've had multiple times booked to have it collected and nobody shows up. You can't get a refund until the mattress gets collected by a charity. Complete waste of time. Show details
Value for Money
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Louise
LouiseHobart, TAS2 posts
  Fair Incentive Queen

Great value and comfortable

Firstly the mattressus great value for money. I had to move house quickly and i ordered a few things online in advance of bew place,so I was crossing my fingers the mattress would work out. its an easy purchase and assembly. Bit hard at first but now I'm very comfortable. No issues at all. I highly recommend it. Show details
Natasha D.
Natasha D.
  Fair Incentive Queen

Very comfortable mattress

I’ve been sleeping on this mattress for about 8 weeks now. It is very comfortable, it hasn’t lost its shape or firmness in any way. At first I found it a bit hard, but I’m used to it now and get very good sleep on it. Would definitely recommend! Show details
Satish R.
Satish R.Metropolitan Adelaide, SA
  Fair Incentive Queen

Take your sleep to the next level

One of the most comfortable beds in the market for half the price of other premium beds in the market, I kept tossing and had occasional back pains with my previous mattress, all of these have been eliminated with the Origin Hybrid Mattress. I go to sleep so quickly now compared to before. Firmness is at a perfect level.

The only downside is their delivery team, they delivered the product a week later than the promised date when while order was placed.

Other than that, would recommend this product definitely. Show details

LynnyO
LynnyO
  Fair Incentive Queen

Good nights sleep, very comfortable would recommend this mattress

Very comfortable and supportive. Very pleased with the purchase. Would buy again. Show details
Gavin
GavinDarling Downs, QLD4 posts
  Queen

Emma mattress review

Great mattress that gives excellent back support and a great nights sleep. Great value for money ! The only downside was the time it took for delivery,but apart from that 10 out of 10 Show details
Lisa Hastings
Lisa HastingsSydney, NSW2 posts
  Queen

New sleep hack - Origin Mattress for the win

After a lot of research on best mattresses - I went with Origin, and am thrilled - it arrived really quickly, and was ready to use the next day.

I treated us to this as another sleep hack, having had years of sleep struggles (and done the cooler bedroom, no screens after xx time, etc) and while it hasn't made me get to bed earlier, it has been a great reason to truly relax when its sleep time, the added bonus is I can't even feel my partner (he is a restless sleeper and would always wake me up) on this, the movement stays in the zone of the person.

I would definitely recommend in terms of quality product and delivery. Show details

Ankur S.
Ankur S.
  Fair Incentive Queen

Well priced and good quality

Quick delivery and good product! Well priced and great to sleep on. Show details
Rj B.
Rj B.South East Queensland, QLD
  Fair Incentive Queen

Best sleep ever

Wow what a mattress, since seeing the advertisement for origin mattress I was very skeptical about a mattress in a box. I ordered anyway as money back guarantee was a bit of security in my eyes. Absolutely life changing first few weeks were a little rough going from soft to firm. No more back pain in the morning far better sleep pattern now wake up feeling refreshed. Give it a try you will be very surprised and happy at the difference. Show details

Questions & Answers

Lyn M.
Lyn M. · Queen

Purchased in October 2023 read your current reviews not so pleasing for your Company. My issue is with the promise of $30 cashback for submitting a review which I did! Are you going to honour?? Lyn Macrow lynmacrow55@gmail.com

Origin Mattress
Origin Mattress   DM   

Hi Lyn, thank you for your question. Simply send us a screenshot of your review and your order number to our support team for us to provide you with the cashback. :-)

Lyn M.
Lyn M.  

Have no longer got order number you should have this paid for via pay pal on September 28th. $898.00 mattress received 6th. October topper on back order. Lyn Macrow lynmacrow55@gmail.com 0411 062 559

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Shristee T.
Shristee T. · Queen

My subject is to purchase hybrid pro queen mattress but some reviews stated that is very hard though it should be medium in mattress of firmness. I would be really appreciate your response in this matter. Thanks

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Débora J.
Débora J. · Queen

I followed all the instructions to carefully open the box, and I let the mattress settle for more than 24 hours. But it still didn't take a proper shape and has a weird format all over. How can I get this issue resolved? Should I wait longer? I'm so disappointed after having read so many good reviews, but now I'm quite frustrated!

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Details

Compare all Origin Hybrid Mattress listings
CategoryMattressesMattressesMattressesMattresses
Price (RRP) $1,164$1,324$994$824
Type Gel Memory Foam, HD Polyurethane Foam and Pocket SpringGel Memory Foam, HD Polyurethane Foam and Pocket SpringGel Memory Foam, HD Polyurethane Foam and Pocket SpringGel Memory Foam, HD Polyurethane Foam and Pocket Spring
Mattress in a BoxYesYesYesYes
FirmnessMedium Firm and SoftMedium Firm and SoftMedium Firm and SoftMedium Firm and Soft
SizeQueenKingDoubleKing Single
Country of ManufactureGermanyGermanyGermanyGermany
Material Name

Top Cover 100% Quilted Bamboo Tencel™ Fabric

Core AEROFLEX™ Graphite-infused foam Low Density Foam Antigravity Springs Polyurethane

Grey Perimeter Layer Cotton blend

Top Cover 100% Quilted Bamboo Tencel™ Fabric

Core AEROFLEX™ Graphite-infused foam Low Density Foam Antigravity Springs Polyurethane

Grey Perimeter Layer Cotton blend

Top Cover 100% Quilted Bamboo Tencel™ Fabric

Core AEROFLEX™ Graphite-infused foam Low Density Foam Antigravity Springs Polyurethane

Grey Perimeter Layer Cotton blend

Top Cover 100% Quilted Bamboo Tencel™ Fabric

Core AEROFLEX™ Graphite-infused foam Low Density Foam Antigravity Springs Polyurethane

Grey Perimeter Layer Cotton blend

Thickness25 cm25 cm25 cm25 cm
Manufacturer Warranty15 year(s)15 year(s)15 year(s)15 year(s)
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