Origin MMS

Communication is disgraceful. Would not recommend. I could write a novel on the lack of communication and run around that I have received. From when I first had my loan approved to when I tried to pay it out - nothing but terrible customer service and communication.

Have had my Origin loan for 18 months now. Rates are very competitive.

I requested to reduced my loan limit and was charged a $150 fee. I have since spoken to Origin and given my feedback and they refunded the fee as a goodwill gesture which I think is pretty awesome customer service.

I refinanced my investor loans through an affiliated mortgage broker service which was funded by Origin MMS and I have to say, my current rates are the lowest on the market and the customer service I am receiving is prompt always in point. Very happy customer!

Have been with Origin for over 10 years On high interest rates but can’t get a reply when asking for current interest rates as the 5.47 we are paying isn’t competitive in today’s market.

I have been with Originmms for 12 months and had to contact customer service only on couple of occasions, both times customer service was very friendly, professional and helpful. I am grateful for easy and simple application for Covid-19 hardship assistance, fast processingn and prompt response by Originmms. I am happy with the interest rates and overall online access.

***UPDATED***
Since my first review in January, they have made changes to the online platform. No longer getting error messages and it’s quite fast to move through now. For that, I’ve added a star from 3-4. Does the basics - BPAY, Transfer funds, check funds etc...still unsure of how to document historical transactions though.

In terms of our actual loans, our rates are great. Changes are well communicated although it would be nice to go paperless as we sometimes get 4 letters sent to the same address.

*****
Trying to login to online bankin...

Interest rates are pretty good, basically where it stops. Rang 5 days ago with an issue & am still waiting for the phone call back as my issues couldn’t be answered. Pretty disappointing and will be moving to someone else.

My husband and I have been with Origin mms for
nearly 2years now, and have recently gone back to buy an
investment property.
It was great to deal with Loan Specialist Stefan Donevski for a second time.
His professionalism and his response to any query and guidance was amazing.
We highly recommend dealing with this loan specialist.

The response time was quick and efficient. It was very simple to follow both filling out the form and information provided personally over the phone. Top Service provided. Been 16 years with Origin, Thank You.

Customer service was very helpful & I would personally recommend Origin MMS & will continue to use them myself in future times. They helped direct me to help including deferred repayments for 3 months.

I am with Originmms for more than a year now,and always was extremely happy with service they provide. Have never heard of or been charged with any extra costs by the lender. Cannot be more happier with Originmms and highly recommend.

I was looking at refinancing my home loan arrangements, I found the process with this company very easy to use and understand, It also represented best value conditions and rate of all the other compies I checked.

The Loan specialist I had dealing with was Stefan Donevski his responsiveness and professionalism was outstanding, he listened to what I was after and he responded accordingly without being pushy or intrusive. I can highly recommend dealing with this Loan Specialist

Loan brokered through Reduceloans but problems with Originmms :-
- They are probably the only company that takes 2 months to pass on every RBA rate cut to current customers but advertise the rates to new customers from a few days later.
- Response to requests and queries can take weeks.
- They will not allow you to easily move to other products that they offer new customers with lower interest rates for the same type of loan as your current loan.
- They have very high discharge costs so you cannot leave them easily.
- After an interest only pe...

We used Homestar for our first home. Interest rates were great & process fairly quick. Settlement delayed slightly as their solicitors didn’t check the adequacy of our submission of finalised documents.

I had no trouble setting up the unconditional approval for my home loan with Homestar. The consultant was friendly and prompt and their interest rates are really low which is the most important thing. The problems started when it was time to go through their solicitors, Galilee, to process the loan documents. I went to the trouble of hand delivering the signed documents to their office in the city as I didn't want them to be lost in the mail. The receptionist told me they would be processed in 2 working days and they would contact me in this ti...