Original Ugg Boots

Beware! The worst customer experience I've ever had – In July 2023 I have purchased gloves from this store which did not fit. I have applied for return and send item back to the nominated address. I have received confirmation from the supplier that they received the item, however to date I have not received refund. Then in December I have purchased larger size gloves which again were way too small. I… Read more

am usually size M, however their sizing is way out of normal sizing. Once again, I requested return and sent gloves back to nominated address with a proof of delivery in place. Once again, no refund was issued. The supplier is not responding to my correspondence and not returning my calls. The experience is horrible and I will never again buy from this store.

Finally got answers needed and the boots. Love them! – So far, I have asked a question several times with no answer, just an auto response. No delivery tracking as of yet and still no answer to my question. Please tell me I haven't been scammed.....finally got the answer needed. Had to return and get smaller size, but now very happy with my boots. Show details

Excellent service and great boots – Ordered boots for pick up a few days before stage 4 lockdown, they looked into it to see if they had them in stock, they did and then posted out to me free of charge. Amazing. I was so impressed and the comfiest uggs ever. Thank you so much. I’ll be back. Show details

The original and the best – Fantastic Ugg Boots I have never owned a pair but boy have I missed out . These are truly amazing they feel great and the sheep wool is so warm and soft . Been Aussie made was my ticket to buy these . Keep up the fantastic work. Show details

My ugg review after one year of having them – They were pretty impressive when I got them, I chose the most expensive in the medium length and a good solid sole. They had protection on the suede which I wanted. I live in the snowy mountains (although it doesn’t snow where I am) around here we will wear them casually for running into a supermarket but in home too. It’s kinda the go to when… Read more

it’s so very cold. We all don’t mind being seen in them in this small country town. I got caught in the rain, only going from a store to the car but unfortunately they are all now coloured with rain Doplets. Nothing has resolved it. I did also apply a suede protection when I first got them. They aged really quickly considering they last a life time. Wouldn’t but again. Will be replacing next winter.

Complete waste of Money – Ordered Delux UGG Boots from Original UGG Boots Australia They are the worst fit of Ugg boots I have ever purchased. The sole makes foot slip forward, pushing toes into narrow toe area, leaving a good inch space from back of heel. The size of sole is correct for my foot, but foot slippage into the toe of the boot is not acceptable. Will not be… Read more

recommending to anyone. Because I persevered to "break in" they are now deemed non returnable as they have been "worn". Complete waste of money.

NO PRODUCT NO REFUND – I purchased two ladies UGG slippers and a pair of inner soles. Two weeks with nothing having arrived. Never any answer on their phone number. No way to leave a message. [Name Removed] short email replies stating “it will be done today”, “it looks like it has been sent”. Asked for tracking info multiple times. Nothing. Asked for a refund. Nothing.… Read more

Posted a comment on their FB page - deleted and blocked. Sent them a message on FB messenger. No reply.

HORRIBLE CUSTOMER SERVICE - best to avoid this mob because if anything is not right they will not help – They are HOPELESS at communication - they get something wrong and just go silent. Rude and unhelpful. DETAILS - I had to exchange a pair of UGG boots. I returned the original pair to them (size issue) and asked UGG via their RETURN form to send the new pair to NSW (where my daughter lives). The original pair were sent to Queensland (where my… Read more

daughter was for Christmas). They did not pick up the parcel for about 3 weeks (I thought it was lost) but they say they were away. Not really a problem, but it's made this Christmas present really late. They sent the new pair to Queensland. As soon as I got the email saying it had left, I let them know it was in transit to the wrong place. No response. When it arrived in Queensland, I asked if they were going to do anything. No response. I asked them if they were going to respond. No response. I asked them again if they were going to respond. They sent a printout of the original order (to Queensland) - not a single human word. I sent them a fresh copy of their Return Form. No response - time to give up.

I understand mistakes happen - but these people seem to care nothing. If I make a mistake I at least acknowledge it and try to fix it. To be stonewalled is just rude.

So Bad, the one star rating is to generous – Ordered Ugg Boots in August. Sent back to change in August. Sent 3 emails still no Ugg boots (Oct 18th). Told they were ready to post on 30th Sept. Still no Ugg Boots. This is the worst online experience I have ever had. I am unable to find a phone number to discuss there inability to post parcel. I note from the many other negative reviews that… Read more

they have not learned from their very poor customer service. My recommendation: Do not support the business, they don't care about their customers.

Sizing is not consistent and returns is non existent! – I purchased a pair of ugg boots in the same size i already had from their store. The new ones were too small so i enquired about exchanging the size. They were more than happy to oblige. I sent the item back 2 months ago as the instructed. I received an email stating they received my item. And i am yet to receive the item back in the next size. I am doubting ill ever get my item, $200 wasted. Show details

Terrible – I have waited 3 months for my ugg boots to be sent after i returned the previous pair as they were too small. There is no contact number and everytime i email them they say it will be sent shortly. I have even paid for the shipping for the new pair to be sent over a month ago. These were my child birthday present.

Scam company, takes your money and runs – Ordered 3 weeks ago, have not sent product, doesn’t respond to emails or phone messages. Seems to have a virtual office with an answering service but no one responds.

Terrible customer service – Very poor communication- I have sent several emails and I can’t get in contact with anyone? I am very dissatisfied with their customer service.

DO NOT BUY FROM THEM – Placed an order 2 weeks ago. Emailed a week ago asking if it had been dispatched and no response. Called yesterday and no answer, sent message on Instagram… nothing. Left comments on social media posts and they delete them. I’ll be contacting the ACCC if they don’t get their act together soon. Disgusting service, fulfill the order or give me my money back!!!

Poor communication and delayed product delivery – Ordered 15 days ago. Still no item received. Probably won't get it before summer. This company does not answer phone calls, emails or social media messages. Edit: Finally they answered the phone and say they are sending out the product this Friday. Will update this review if they actually deliver as they claim they will.

Slow to dispatch - wrong size returned - now no communication over 10 days later – Incredibly frustrating to deal with. original order took 10 days to dispatch. i had to chase up several times to have order processed. Consolation, they did express post without charge. Unfort wrong size, too small. i enquired, they replied they would exchange. I express post back to them, delivered 10 days ago. I have called every day since… Read more

then, no answer on their phone. I have emailed twice, no reply. Virtual assistant on a different line, have left 2 messages as well. no reply. Instant chat on website. No reply. My order number is #61496. PLEASE REPLY AND PROVIDE ME WITH THE PRODUCT I HAVE PURCHASED OR GIVE ME MY MONEY BACK. THIS IS RIDICULOUS.

Sari UGG Scuffs - Limited Edition – Can't wait to enjoy wearing my new Sari UGG Scuffs.....limited edition in the Black Rose. They look divine and are a great replacement for my previous scuffs. I'm also getting a replacement pair of the Ross Slippers in grey. They have worn so well especially during the Covid19 lockdowns. Absolutely love that they are all Australian made too. I won't be buying from anywhere else. Thank you. Show details

Too slow to send – Ordered over a week ago. Still not sent. I’m a high volume purchaser. Iconic, Kmart, Puma, Target, eBay,Bonds all send items within a few days. Can’t get a response or update why dispatch is ridiculously delayed. Won’t use this UGG company again. Ugg AUSTRALIA sent my last pair in 2 days. Lift your game.

Scam company – DO NOT PURCHASE! ORDERED for my son, got automatic generated order response, over a week no response on product or tracking. tried emailing and calling to a number that doesn't get answered, Emailed again and no response, finally fed up I sent a letter of demand for refund within 4 hrs I got my refund and purchased from a legitimate company.

Automated Responses To Delivery Questions – Very disappointed ordered Monday still waiting for them to be dispatched 5 days later and all you get is a automated response to questions feeling like I will not get my product.

Very Disappointed – Uggs are about 18 months old. One boot is thinner at the toes than the other and is just beginning to wear a hole in the toe of the boot. They are not a tight fit, they're not too small and they've not been damaged in any way. I've had far cheaper uggs and never had this happen. I thought I'd support Australian made, but they don't last long… Read more

enough to be worth the $210. I've emailed and also messaged the company on their site and heard nothing. I won't purchase from them anymore. Not worth the price.