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Oroton

Oroton

3.1 from 289 reviews · View Statistics
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Vera
Vera
  • 2 reviews

Oroton bag: faded fabric

published

I bought an Oroton Signature O large tote black fabric and leather bag exactly five years ago as I wanted a smart and stylish everyday bag for work and outings. I have looked after it well and, to be honest, I've worked from home the last two years and it's barely been used. However, the fabric has faded to the point it's a mottled brownish colour and looks quite shabby and worn. It's never been in the sun for any length of time and it's kept under my home desk when not in use. To their credit, Oroton reviewed my complaint about the fading but determined it was part of the natural process and wouldn't take the issue further. The bag is destined for the op shop and I won't be buying Oroton again if that is the quality and service on offer.

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Product Quality
2/5
Customer Service
3/5
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Catherine
CatherineSydney, NSW

Clothing: beautiful fabric & concepts. Needs more wear ability.

published

Pricer clothing & more conservative styling would indicate a demographic of late thirties & over, you'd think. However the Oroton fit doesn't reflect demographic... making it a bit bitchy & mean.
Real women have tummies (which is ok) and some stretch is required - please relax a bit for God's sake. I'm not overweight just shaped like a real woman & bored with this veiled ageist chauvinism which prescribes that women would dream of wanting to be older versions of their 20 something selves.

Product Quality
5/5
Customer Service
4/5
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Service

published

great follow up service when enquiring about goods ordered online, no hesitation and very prompt in replying to my enquiry

Customer Service
5/5
Incentivised Review No
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Ana N
Ana NGreater Melbourne (Inner), VIC

Oroton staff have admitted faulty product

published

This is a beautiful looking classic handbag. I purchased this bag pre lockdown and have just pulled it out to start using.

The bag split open at the stitching and around the press button. In it’s current state the bag is unusable.

Oroton’s staff have admitted that the bag is faulty and that is why they no longer produce it. However, they have been unwilling to offer a resolution or to even repair the bag.

The issue here is not only a subpar product that could not stand 10-15 times light use but that a well known brand is unwilling to stand by its product despite being aware of the faults.

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Anna
AnnaGreater Melbourne (Inner), VIC

Great Customer Service

published

Great service from Oroton Customer Service who found a bag I wanted - quick reply and link to product. Oroton is worth shopping for that bag with the added bonus of great service and a bargain!!

Product Quality
4/5
Customer Service
5/5
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alison
alisonMetropolitan Adelaide, SA
  • 4 reviews
  • 1 like

Love Oroton Harbourtown Adelaide

published

very satisfied,Staff very helpful and patient eventhough the store was super busy being christmas, products are beautifully made and of superior quality,The store was exceptionally clean ,and products displayed beautifully and easy to access

Product Quality
5/5
Customer Service
4/5
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Gralane
GralaneSouth-East, TAS
  • 3 reviews
  • 1 like

Fantastic Quick Delivery!

published

I purchased three items on-line and I am delighted, even surprised, with the quality of the goods but particularly the very quick delivery. In a world of failed deliveries or very late at the best, my delivery arrived in three days!

Incentivised Review No
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Leonie
Leonie
  • 2 reviews

Fantastic company

published

I have purchased several items from Oroton and the quality of their products are excellent. I have also found their customer service to be very professional, and prompt to reply to any queries.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
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Jann
JannPerth, WA
  • 2 reviews

Very helpful

published

After receiving my order, I needed help with a faulty earring. The customer care service was excellent, giving me plenty of options to have the faulty item looked at.

Product Quality
3/5
Customer Service
5/5
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Nellie
NellieSouth-Eastern Region, NSW

No customer support - Did not care - Do not recommend

published

After three conversations with Oroton and 2 weeks still waiting for my order to arrive. I thought if I ordered well ahead of birthdays I would have the products in time. I was just told garbage by Oroton Staff to make me happy. One promised the items would be sent out 5 business day after I ordered them.. Well It was over 5 business days, The next said they would be posted Monday as they knew I needed them for gifts... They were not posted and no one cared. Customer support and service is a ZERO. Has turned me off ever placing orders with them again. Good way to reduce sales... NO CARE - Do not recommend

Product Quality
1/5
Customer Service
1/5
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Mira
MiraSydney, NSW

You have done a winner again Maria

published

I am always so happy when I go to your store at Homebush because Maria found me a beautiful piece today she always knows what to look for when I walk in she has exquisive taste and knows I love something different ,she made my shopping so easy and pleasurable,because she is so special a wonderful ambassador for Oroton service is always fantastic I love having her fuss over me that is an intitlement when you get old and it is wonderful,I always say I don’t need a therapist when I can visit Maria and have a wonderful day buying beautiful things ,what can make you happier than coming home with fantastic pieces to make you feel so good thank you a hundred times over you are a gem Maria!!!!!!!!

Product Quality
5/5
Customer Service
5/5
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Bernadette
BernadetteSouth East Queensland, QLD

Oroton Customer Service

published
Incentivised Review No
Return Claim MadeNo
Store LocationNot permitted to order from interstate
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Sue
SueSydney, NSW
  • 2 reviews
  • 3 likes
  • Verified

Dishonest and poor customer service

published

I saw a bag I liked online, I wanted to see it in person so went to my local store and purchased. Did not realise that I was charged a different price. When I contacted customer service, they agreed to refund me difference on price, then they changed their mind. They then said they would issue a credit note for goods to purchase online. Tried to use online and didn’t work. Contacted them twice to advise that code not working, no reply. I am now an ex Oroton customer. Shame really as I was a loyal and long time customer. Prices in store are different to online. Not sure why.

Product Quality
4/5
Customer Service
1/5
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Anna Musson
Anna MussonSydney, NSW
  • 2 reviews
  • Verified

Exceptional service 5 ⭐️

published

Best service we received at DFO Homebush, standout service from Maria who helped us try on items we wouldn’t have thought of, then located our sizes and stayed in touch with us during the week - we went back the following week! This store has the most incredible bargains and excellent quality clothing and goods, worth the trip out just for Oroton. Met the manager Mariannel who was friendly and professional. Well done team.

Product Quality
5/5
Customer Service
5/5
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Cat
CatSydney, NSW
  • Verified

Very inflexible online policies

published

Beautiful products. However for a supposed luxury brand they don’t offer much for their customers online. Many luxury brands I shop from have flexible online returns and promotions, such as free returns (returned in funds, not as credit) or honouring a price if a promotion was missed by a day. Oroton does neither. It’s off putting for regular customers like myself. Shop instore or at DJs where possible!

Product Quality
5/5
Customer Service
3/5
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Questions & Answers

Aza A.
Aza A.asked

Can my oroton handbag from about 20 years ago (havent been used!) be wiped/applied with leather oil that is used by leather repair shops? Is it ok to first wash the bag with soap and water?

No answers
Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

Maria P
Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
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