I bought a Melanie style handbag . Admittedly it is about 4 years old , but very lightly used and the stitching has come away, near the base of the bag I went back to the store and was virtually told " bad luck " . This is not good enough . The bag cost Aus $495 .
Poor quality Oroton , a brand that has been held in the highest esteem in Australia --what has happened ?

Customer service (by Jenny) was outstanding. I had a problem with exchanging an item and Jenny was incredibly helpful and resolved my problem

Have purchased Oroton bags, jewelry and wallets many times, in store and online. I've had a couple incidents where I was given the wrong product or it was left out in an online order, however both times the problem was resolved very easily and with great customer service. Contacting them is easy and their quality is outstanding. I will continue to support Oroton and their amazing products!

Beautiful handbag, elegant, unique design, high-quality product....highly recommend. However,
the reason I returned this handbag was that was hard to comprehend the actual size of it with the information given.

I had an issue with the hardware on a bag that I had purchased. Customer care team were excellent and offered a full refund or exchange. Oroton bags are such a high quality product and so classic . Staff in store very helpful as well.

I have been buying Orton for almost 10 years now.

The first Oroton bag I purchased is still in great condition, not one stich out of place, it has been around the world, used as an everyday work bag and been through the washing machine a few times.

Since that first bag, I have purchased many others as well as umbrellas and wallets. Quality is always fantastic and I am happy with service I have received both instore and and online.

Hello Oroton team

I have received my order and I just wanted to pass on my delight at how my order was wrapped and packed. Such care was taken right down to the tissue paper propping the handle of the bag up. I was utterly impressed and delighted. Please pass on my comments to the kind person who took such great efforts packing my order.

I love my new handbags. It is without a doubt the best handbag I have to date. Fabulous workmanship

Looking forward to my next order.

Have a great day!

I have received the bag however I’m not happy with the Gold, it’s tarnished. And bent.
the bag isn’t worth the money. The hard ware looks terrible, very disappointed.
I will return the bag.

I ordered the Atlas shopper tote (cognac) online during the Click Frenzy sale. I was surprised when it was delivered to my home in regional NSW within 48 hours. It was very well packaged and arrived in perfect condition. I am thrilled with it! Now I just need some shoes to match ...

Shopped in the Parramatta store and the staff were so kind and helpful, both on the phone and in store. Will definately shop there again.

Jess, I would like thank you for your excellent customer service and cheerful mannerism when you attended to my query today. I was a bit upset about my order & delay. I had the tone of a disappointed customer and
You provided me a response and a positive outcome- thank you again & well done

I placed my order over the phone. Not having purchased clothes from Oroton previously, Monica from the Parramatta store guided me. I received my purchase today and it was the perfect fit!

I have been buying ( sporadically) OROTON, for over 40 years. I have the first purchase along with all the others.
I purchased a bag online ( that’s a first) and it arrived less than a week after I ordered it.
It was in a huge box and so beautifully wrapped and presented. Even though it was a sale item, there was no scrimping on guarantees and care ... And the bag! , I was over the moon. It’s perfect , in colour, style and quality ...
I’m so impressed. Thank you so much.

We purchased a number of Oroton bags on line. One arrived with faulty straps. We spoke to Kate and within a few days we received a replacement bag. The customer service was excellent and made very easy with no fuss. We are happy with our purchase and the customer service we received from Oroton.

Fantastic experience at Oroton Liverpool this week . The staff went out of there way to ask me what it was I was looking for then helped me decide what worked best . I choose a crossbody bag and couldn’t be happier ! It fits everything I need in in , looks great and is great quality and a fabulous price . I only ever buy Oroton bags so I will continue to do so .