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Oroton

Oroton

3.1 from 261 reviews · View Statistics

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Mary

MaryGreater Melbourne (Metropolitan), VIC

poor quality

published

I bought a Melanie style handbag . Admittedly it is about 4 years old , but very lightly used and the stitching has come away, near the base of the bag I went back to the store and was virtually told " bad luck " . This is not good enough . The bag cost Aus $495 .
Poor quality Oroton , a brand that has been held in the highest esteem in Australia --what has happened ?

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNunawadding Victoria
SizingTrue to size
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bobby G

bobby GGreater Melbourne (Inner), VIC

  • 5 reviews

Back from the Dead like a Phoenix

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChurch St, Brighton, VIC
SizingTrue to size
Product AppearanceAs advertised
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mia

mia

  • 6 reviews
  • 2 likes

Wear and tear....really?

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPerth
SizingTrue to size
Product AppearanceNot as advertised
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Great customer service via chat

published

Customer service (by Jenny) was outstanding. I had a problem with exchanging an item and Jenny was incredibly helpful and resolved my problem

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Natalie L.

Natalie L.Victoria

Always amazing

published

Have purchased Oroton bags, jewelry and wallets many times, in store and online. I've had a couple incidents where I was given the wrong product or it was left out in an online order, however both times the problem was resolved very easily and with great customer service. Contacting them is easy and their quality is outstanding. I will continue to support Oroton and their amazing products!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
Product AppearanceAs advertised
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Dana P.

Dana P.South East Queensland, QLD

Great product

published

Beautiful handbag, elegant, unique design, high-quality product....highly recommend. However,
the reason I returned this handbag was that was hard to comprehend the actual size of it with the information given.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOn line
SizingVery small
Product AppearanceAs advertised
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Pam

PamGreater Melbourne (Metropolitan), VIC

Fabulous customer service

published

I had an issue with the hardware on a bag that I had purchased. Customer care team were excellent and offered a full refund or exchange. Oroton bags are such a high quality product and so classic . Staff in store very helpful as well.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationDoncaster
SizingTrue to size
Product AppearanceAs advertised
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Tanya

TanyaGreater Melbourne (Inner), VIC

  • 10 reviews
  • 4 likes
  • Verified customer

Love Orton

published

I have been buying Orton for almost 10 years now.

The first Oroton bag I purchased is still in great condition, not one stich out of place, it has been around the world, used as an everyday work bag and been through the washing machine a few times.

Since that first bag, I have purchased many others as well as umbrellas and wallets. Quality is always fantastic and I am happy with service I have received both instore and and online.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceAs advertised
See all answers
Selina

SelinaPerth, WA

Perfect bag immaculately packed

published

Hello Oroton team

I have received my order and I just wanted to pass on my delight at how my order was wrapped and packed. Such care was taken right down to the tissue paper propping the handle of the bag up. I was utterly impressed and delighted. Please pass on my comments to the kind person who took such great efforts packing my order.

I love my new handbags. It is without a doubt the best handbag I have to date. Fabulous workmanship

Looking forward to my next order.

Have a great day!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
SizingTrue to size
Product AppearanceAs advertised
See all answers
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Rony R.

Rony R.Sydney, NSW

Cassia Texture Medium Shoulder Bag

published

I have received the bag however I’m not happy with the Gold, it’s tarnished. And bent.
the bag isn’t worth the money. The hard ware looks terrible, very disappointed.
I will return the bag.

Incentivised ReviewNo
Return Claim MadeYes
Product AppearanceNot as advertised

Excellent

published

I ordered the Atlas shopper tote (cognac) online during the Click Frenzy sale. I was surprised when it was delivered to my home in regional NSW within 48 hours. It was very well packaged and arrived in perfect condition. I am thrilled with it! Now I just need some shoes to match ...

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
Product AppearanceAs advertised
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mummaof5

mummaof5Sydney, NSW

  • 3 reviews
  • 1 like

Absolutely love my Nina crossbody bag. Getting lots of compliments.

published

Shopped in the Parramatta store and the staff were so kind and helpful, both on the phone and in store. Will definately shop there again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationParramatta NSW
SizingTrue to size
Product AppearanceAs advertised
See all answers
RLMK

RLMKNsw

  • 2 reviews
  • 1 like

rare find in customer service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationburwood
See all answers
Zoie

ZoieMid North Coast, NSW

  • 2 reviews
  • 1 like

Best Customer Service Ever

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationOnline
SizingTrue to size
Product AppearanceAs advertised
See all answers
Collette

ColletteGreater Melbourne (Metropolitan), VIC

Customer Service

published

Jess, I would like thank you for your excellent customer service and cheerful mannerism when you attended to my query today. I was a bit upset about my order & delay. I had the tone of a disappointed customer and
You provided me a response and a positive outcome- thank you again & well done

Customer Service
Incentivised ReviewNo
Store Locationon line
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Lenise

LeniseSydney, NSW

  • 2 reviews
  • 2 likes

Outstanding customer service!!

published

I placed my order over the phone. Not having purchased clothes from Oroton previously, Monica from the Parramatta store guided me. I received my purchase today and it was the perfect fit!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationParramatta
SizingTrue to size
Product AppearanceAs advertised
See all answers
Mrs Clooney

Mrs ClooneySydney Surrounds, NSW

  • Verified customer

Long time shopper

published

I have been buying ( sporadically) OROTON, for over 40 years. I have the first purchase along with all the others.
I purchased a bag online ( that’s a first) and it arrived less than a week after I ordered it.
It was in a huge box and so beautifully wrapped and presented. Even though it was a sale item, there was no scrimping on guarantees and care ... And the bag! , I was over the moon. It’s perfect , in colour, style and quality ...
I’m so impressed. Thank you so much.

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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
SizingTrue to size
Product AppearanceAs advertised
See all answers
Papa Shep

Papa ShepVictoria

  • 4 reviews
  • 3 likes
  • Verified customer

Satisfied!

published

We purchased a number of Oroton bags on line. One arrived with faulty straps. We spoke to Kate and within a few days we received a replacement bag. The customer service was excellent and made very easy with no fuss. We are happy with our purchase and the customer service we received from Oroton.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Locationon line
Product AppearanceAs advertised
See all answers

Great service !

published

Fantastic experience at Oroton Liverpool this week . The staff went out of there way to ask me what it was I was looking for then helped me decide what worked best . I choose a crossbody bag and couldn’t be happier ! It fits everything I need in in , looks great and is great quality and a fabulous price . I only ever buy Oroton bags so I will continue to do so .

Incentivised ReviewNo
Store LocationLiverpool
Jacqueline P.

Jacqueline P.South East Queensland, QLD

Poor quality and terrible customer service

published
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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrisbane City
SizingTrue to size
Product AppearanceAs advertised
See all answers
Page 1 of 14

Questions & Answers

Kirk W.

Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

Maria P

Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
Alison H.

Alison H.asked

Hi
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?

1 answer
AndreaBRIDGE
AndreaBRIDGE

Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!

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Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday

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