Oroton

Poor quality for huge price. Lunchbox cost 99 dollars plus 89 dollars extra to have a shoulder strap. It is beyond ridiculous that it was fallen apart after 2 weeks. I purchased the item on the 15th of Feb. The fault was visible on the 2nd of March. If it would have occurred within 14 days a refund or exchange would have been possible but in this… Read more

case there is nothing that can be done. I spoke to Natalie from the Liverpool store.Total rubbish and nothing but a rip off. Avoid! Definitely will have Fairtrading looking into this scam!!!

contacted oroton in regard to 2 of my leather bags so called have torn and no response they asked for photos which i send and nothings happened For a moment i thought i will give them away The. Remembering how hard I worked that at 68 I started collecting my oroton bags and now they useless I will post on social media that the bag is leather but their zips are useless no ykk or good quality nor the trims leather so they crack Show details

I personally grew up with Oroton and absolutely love the iconic brand. I purchased a Margot Medium Tote and it is undeniably the best tote I have bought. It is spacious, lightweight and the tote is, and the straps are, incredibly comfortable to endure day to day handling! Phenomenal tote! Show details

I've been a loyal Oroton customer for many years! Purchased a pouch a month ago and went back today and purchased a new pair of beautiful sunglasses. The service was friendly. Not very impressed by the horrible pouch they came in. I loved your hard cover glass cases with the Oroton name on the top! These new pouches look cheap and don't fit the brand in my opinion. Show details

Efficient online experience – Bought online from Oroton outlet. First time buying from them online. Great sale items, nicely packaged and really fast delivery. Impressed. Would buy online again.

Their glasses are awful quality. Screws have fallen out twice within two months (after getting them fixed in-store) of getting them. Probably because they screw from underneath, as if a child designed them. I paid $564.00. Overall quality has dropped in recent years, shop anywhere else. They will not respond to my emails. Show details

I purchased a bag online, and Oroton sent me a cleary used item. The pink bag had dark scuffs on the outside and dirty marks on the inside. It was not packaged properly and had a handwritten tag. I called customer service but the online return process was so convoluted and required having a printer, so I had to drive to a store to get a refund. I… Read more

told the staff I was so disappointed and upset, and that after buying many Oroton bags over the years I don't think I'll buy another one again after this experience. The sales staff was like ok. They could not care less.

The once nice bags and lasting no more. I purchase a bag a year ago and it is falling apart. Even the handle is coming apart. Oroton has said to me it is wear and tear. All I can say I will not purchase another bag from them. They have lost a loyal customer. If you are thinking about purchasing a bag from them think twice. There are better bags out there. Show details

Own several oroton bags excellent leather and quality each one, marked a cream bag had ink on went into oroton and they-worked on it and removed ink for me, another time gave me an extra carrier bag when I said one was a gift for daughter. Show details

Big companies like Oroton that don’t keep refunds, gift vouchers, or credit balances linked to customer accounts and instead switch to email, I feel are taking advantage, hoping customers will lose the reference or forget they have it. This seems especially true when the process shifts away from account-based storage without offering a digital… Read more

wallet voucher. With technology evolving, Oroton should be leading the way and setting the standard as market leaders. As a huge oroton fan this will deter me from purchasing from Oroton in the future.

I’ve been a loyal Oroton customer for years, and for my 40th birthday, I was gifted a beautiful Oroton bag. That was just 2.5 years ago. Unfortunately, the handles have started fraying badly. I contacted the Canberra store yesterday, and the response was incredibly disappointing — I was told to take it to an alterations shop as there was no fix… Read more

or replacement option available through Oroton.

Really? For a brand that positions itself as premium?

This will be the last Oroton product I ever own. The quality clearly isn’t what it used to be, and the customer service is even worse. I’ll be letting others know not to waste their money on poorly made bags with no support behind them.

I’ve been a loyal Oroton customer for years, but after this experience, I won’t ever buy from them again. I bought a $400 handbag that started falling apart just over a year after very light use. The piping on the handle began separating, which is not normal “wear and tear,” especially for a high-contact area that should be built to last. I’ve had… Read more

better longevity from $30 Kmart bags.

When I contacted customer care, I was brushed off with the excuse that it was general use damage and offered a third-party repairer at my own cost. For a brand that claims to value “quality craftsmanship” and stand behind their products, this was incredibly disappointing and frustrating after spending that sort of money.

Even worse, Oroton doesn’t list any clear warranty terms on their website. Instead, they “assess each case individually,” which is clearly just a way deny any responsibility and avoid standing by their products. It feels intentionally deceptive.

Clearly Oroton quality has significantly declined and there is no customer support. Spend your money elsewhere.

Wish I could give a 1. Refund policy misleading. I returned a brand new as packaged online purchase as it didn’t fit all my work items. They refused to refund said I had to get a credit because bag was on sale. What rubbish. Will never purchase this brand again. Show details

Absolutely awful customer service. Returned a faulty bag and was told my options were either store credit or refund. The bag I was returning had gone up in price and I was told that they couldn’t just swap it, so I’ll need to reorder (and pay extra!). It has now been 3.5 weeks since my parcel returned to Oroton, and they still have not refunded… Read more

me! I have followed up multiple times and I get what feels like an AI reply apologising and that it’s a priority for them, but clearly not if I’m still waiting!

Misleading website sale stock advertised not actually available – Twice I have ordered sale stock and twice I have been contacted by Oroton to be advised it’s somehow out of stock even though it was advertised as available! Oroton are either terrible at stock management or deliberately misleading customers.

Terrible decision – Placed order on line on 3 Dec 24, Passed 5 business days item still in warehouse!!! It’s an Oder I have to push if I have not called i’m sure it’s still seating there, fully understand Black Friday back log. Have not received notification for item to be dispatched. Shipping takes up to 10 business days Purchased item for Christmas gift looks like it’s going to be a disappointment !!!!!!! Disappointment with the whole process

Belt falling apart - Oroton no help – Im really disappointed with the quality of the belt I purchased, I ordered a belt and within months, the coating has come off causing it to become unwearable as it looks haggard. When I contacted Oroton, they quoted their after sale service period had ended and that they could not help me. This was a special purchase for me and I would expect a belt of that price to last longer than a couple months… I will not be purchasing from this brand again. Show details

Poor communication and returns policy – I recently bought a bag from oroton. The shop assistant encouraged me to buy even though I wasn’t completely sure about the size and style. I asked her about the returns policy and she said it was 14 days. After trying at home I decided to return after all only to discover I can’t return only exchange for a credit. There’s nothing else in the shop that suits what I need and I’m stuck with a credit I don’t want. Very unhappy with Oroton.

Quality not there – Oroton used to produce excellent quality leather bags. I have bags purchased 20 years ago which are still beautiful and receive compliments. Two bags I purchased 5 years ago have been binned. Cheap leather with nasty quality hardware. When you approach customer service, the response is "wear and tear". Typical defensive response. Quality just doesn't compare. Show details

Appalling service at a so called high end store – I purchased a bag for a gift. I actually spoke to the salesperson and said if not appropriate may I return. It. She sad there was no issue. I returned it within two days as the bag was not appropriate. They Would not give me my money back and I was only given a return card. Something I was not told at purchase. Then I was told that, this was their… Read more

company policy. As if this wasn’t enough I was then informed I had a year to use it otherwise I would lose my money. It was paid for why should there be a limited time? Why was I not informed that I could not get a refund? On top of this I go to Chadstone to see what I could buy, two sales assistants sat there talking they did not acknowledge me at all. I walked out very upset.