1 photo
Oroton

Oroton

3.1 from 273 reviews · View Statistics
See the Best Underwear Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for Oroton? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Ilookpoor
Ilookpoor
  • 4 reviews

Beware returns policy

published

Don’t be fooled and buy online. You will end up with a credit note if you need to return anything that can only be used online, not in store, so you’ll end up paying a fortune on freight. Go into the store and buy what you can see. Their website is deceiving, the colours are all wrong.

Product Quality
4/5
Customer Service
1/5
Clare B.
Clare B.Sydney Surrounds, NSW

Fantastic online service- fast and efficient

published

Ordered mid night Thursday delivered 10.30 Saturday morning. Great product and service. Got me out of trouble for my mother-in-law’s birthday present!

Product Quality
5/5
Customer Service
5/5

Can't wait to get it I'm so excited and customer team were great

published

All the above I am very satisfied and I couldn't be any more happier the customer team here were great and helpful

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
LADC
LADC Greater Melbourne (Metropolitan), VIC

Perfect night out bag

published

Purchased on Mon evening and gorgeous bag arrived by lunchtime Wed! Very impressed with the delivery. Bag exactly as advertised

Product Quality
5/5
Customer Service
5/5
Underwear Shops & Brands

Find out how Oroton compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
Lesa
LesaPerth
  • 4 reviews

Melanie bag

published

I bought this bag approx 4 years ago and have stored it correctly and have used it approx 5 times. The base of the bag has detached on one end and looks to me like bad workmanship. I have emailed customer care and they have advised that’s it too old to do anything !!!

  • Thumbnail
Product Quality
1/5
Customer Service
3/5
Abbie
Abbie Sydney, NSW

Excellent Customer Service

published

I had an issue that was rectified by customer service straight away. They were extremely helpful and professional. Natalie (customer service) and Rene (in store support) were more than accomodating and are an asset to your company. It’s great to see a company having staff with amazing customer service skills!

Product Quality
5/5
Customer Service
5/5
John
JohnSouth East Queensland, QLD

Website is misleading with delivery times and inflexible with cancelling orders

published

Website says dispatch within one to two business days but only after contacting customer support do you find out that it will take another 3-5 days for delivery. So you are potentially looking at 7 days!

After finding that out, I said I wanted to just pick it up from local Oroton store (they still get to keep my money!) but they said they were unable to contact the warehouse to stop the dispatch. How ridiculous is that! (I could understand if it has already been dispatched).

Incentivised Review No
Store LocationOnline Store
Sam
SamGreater Melbourne (Inner), VIC
  • 2 reviews
  • 2 likes

Lost delivery - no compensation, no replacement

published

Oroton have refused to compensate / replace my lost purchase. The delivery was signed for by someone not me. And they are refusing to replace lost / stolen purchase.

Product Quality
1/5
Customer Service
1/5
Caitlin_S
Caitlin_S
  • 2 reviews
  • 1 like

Cairns DFO Oroton

published

Myself and my sister were shopping together and the sales staff Feng was just wonderful. So helpful, not intrusive and very polite. A very large range of beautiful products that end up very well priced after all discounts are applied.

Product Quality
5/5
Customer Service
5/5
Underwear Shops & Brands

Find out how Oroton compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
Gillian N
Gillian NSydney
  • 4 reviews
  • 1 like
  • Verified

Great customer service at DFO Homebush

published
Product Quality
5/5
Customer Service
4/5
Mira
MiraSydney, NSW

Exceptional Team Maria and assistant manager Janek

published

.Extremely Easy, Extremely Satisfied, Very Satisfied the products are excellent but the service was incredible thanks to Maria a wonderful asset for your company ,always a smile and a very warm welcome ,sincere she is your number 1 Employee and my friends that I have sent to the store all have confirmed this.

Product Quality
5/5
Customer Service
5/5
Michael
MichaelSydney, NSW
  • 2 reviews
  • 1 like

Quality products

published

Recently visited the Sydney Westfield store and had a great experience. The young lady who served me was super helpful and knew her products. Recommended.

Product Quality
4/5
Customer Service
4/5
Underwear Shops & Brands

Find out how Oroton compares to other Underwear Shops & Brands

Know better, choose better.

Compare all
Natalie
NatalieGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 3 likes

Always a favourite!

published

I have several bags that have stood the test of time although I do look after them. No issues so far and I love the quality of the materials used. I also regularly buy gifts for friends, cosmetic bags, umbrellas or coin purses as I know they are always appreciated for their quality and design. I usually shop at the DFO store or in Myer & DJ and the staff are always very engaging and really helpful in assisting with selections.

Product Quality
5/5
Customer Service
5/5
Mary
MaryGreater Melbourne (Metropolitan), VIC

poor quality

published

I bought a Melanie style handbag . Admittedly it is about 4 years old , but very lightly used and the stitching has come away, near the base of the bag I went back to the store and was virtually told " bad luck " . This is not good enough . The bag cost Aus $495 .
Poor quality Oroton , a brand that has been held in the highest esteem in Australia --what has happened ?

Product Quality
1/5
Customer Service
1/5
bobby G
bobby GGreater Melbourne (Inner), VIC
  • 6 reviews
  • 1 like

Back from the Dead like a Phoenix

published
Product Quality
5/5
Customer Service
5/5

Questions & Answers

Kirk W.
Kirk W.asked

Is oroton jewelry real

1 answer
mia
mia

It's costume jewellery and very nice.

Maria P
Maria Pasked

Hi I’ve stored my bag in the Oroton dust bag. I went to use it and found that the bag is stuck to the dust bag I tried to get it out but my bag is all damaged. I had to peel the dust bag off it and it tore to shreds. What should I do? Can this be fixed?

No answers
Alison H.
Alison H.asked

Hi
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?

1 answer
AndreaBRIDGE
AndreaBRIDGE

Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!

See all Oroton questions

Get an answer from our members

Details

CategoryPhysical Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeGeneral / Everyday
Visit official website

Other Underwear Shops & Brands

Previous
Curvy

Curvy

4.8
(1,577)
The Iconic

The Iconic

4.1
(3,024)
Beserk

Beserk

4.8
(44)
OzSale

OzSale

3.8
(12,460)
Popcherry

Popcherry

3.7
(1,112)
Zodee

Zodee

3.9
(115)
Next
See all Underwear Shops & Brands

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.