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Oroton

Oroton

2.9 from 226 reviews

Reviews

(95)
(10)
(4)
(18)
(99)
  • Product Quality
    4.2 (39)
  • Return Claim MadeYes (16) · No (26)
  • Sizing True to size (34) · Slightly large (1) · Slightly small (1)
  • Product Appearance As advertised (91%) · Not as advertised (9%)
  • Customer Service
    4.1 (39)


Monica

MonicaSydney, NSW

My Oroton bag. Leather peeling off. Crack all over in the bag.

published

I bought the office leather bag. Only used 5 times. I stored in my linen cabinet. No sunlight and cover in the Oroton store bag. Recently talk it out to use it again for my meeting. Found out the bag is cracked and leather is peeling off. Disappointed as the bag was over $500.

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance Not as advertised
Store LocationOroton DFO Homebush
See all answers

LOVE THIS COMPANY

published

Recently I lost a handbag screw. I emailed asking where I could purchase another, within 10 hours I received response screw is in mail, with tracking number. Cannot fault the product, staff or service. I own quite number of Oroton items and would never go elsewhere . Full marks on all counts!!

Customer Service
Product Quality
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
Store LocationOn line/ Miranda/ rhodes
See all answers
Ken

KenSydney, NSW

  • 47 reviews
  • 1 like
  • Verified customer

Oroton - Zipper Lever - Breakdown before the Zipper (Under Designed)

published

My partner brought this Oroton - Ebony Briefcase in black -Leather for $370.00 on sale at Oroton DFO outlet - Homebush Sydney. It was used sparingly for few years and the Metal Zipper Lever Broke down. Possibly the Zipper Lever is Under Designed or defectively manufactured.

Any such costly product Zipper Lever shall not broke down after sparingly used over few years. Leather Bags are purchased to last longer - and any such manufacturer add enough "Factor of Safety" during design so that they do not break down before the Zipper or the Bag itself.

Oroton refused to accept their responsibility and to refer to the technical team to review then design.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOroton Factory Outlet - DFO Homebush Sydney
See all answers
Lisa-Jane

Lisa-JaneSydney, NSW

Outstanding customer service!

published

My partner bought me a gorgeous navy blue backpack two years ago. Unfortunately, the backpack broke beyond repair. Oroton provided a credit note for the purchase amount. On visiting the QVB store in Sydney to purchase a new item I received the most professional customer service. I can’t praise this company enough for their outstanding customer service

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
See all answers

Love my new bag!

published

Great bag! I love the shape and quality.
Also wonderful customer service and a very nice store to shop through.

I will be buying more Oroton bags again in the future.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationCanberra DFO
See all answers

AndreaBRIDGE

AndreaBRIDGEGreater Melbourne (Outer), VIC

  • Verified customer

Got there in the end!

published

I originally bought a bag, which flipped open and tipped forward, resulted in everything falling out, each time I used it. I called to find out how to get a refund... but was told the bag would only be accepted for a full refund if in new, wrapped and unused condition. I explained that I couldn’t possibly know the bag would flip open on use, if I hadn’t used it. After much arguing, I asked for a Manager. The bag was finally refunded in full, and I then found they’d come out with a similar one - but which works perfectly... so I bought that one instead. Didn’t need the hassle, Oroton. Your products are great, but your customer care? Not so much!

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
Store LocationOnline
See all answers

Audrey

Audrey

  • 4 reviews

Exemplary customer service

published

I received wonderful custoner service at the Adelaide store when I asked how to use the leather care products. The manager went above and beyond by emailing me details on how to use the products. I'm very happy with my purchase of my Oroton bag and will come back again and again. Thank you Oroton.

Customer Service
Product Quality
Return Claim MadeNo
Product Appearance As advertised
Store LocationAdelaide
See all answers

Truly Beautiful Experience in Oroton Westfield Sydney

published

Great customer service by Anna from Oroton Westfield Sydney. My new Bristol wallet had a small scratch on the inside and she politely offered to exchange my wallet for a new identical wallet, being how luxury sales assistants/managers should be. Had a great chat with her about new fashion trends as well, shows her knowledge of luxury brands in addition to perfect service. Couldn’t be happier, now an Oroton customer for life.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOroton Westfield Sydney, Westfield, Corner Pitt Street Mall & Market Street, Sydney NSW 2000, Australia
See all answers
Sonia from Melbourne

Sonia from MelbourneGreater Melbourne (Metropolitan), VIC

For 40+ years, I have been very happy with my Oroton bags.

published

Hi Jenny,
Thank you so much for your amazing customer support.
Also, I would like to mention that the customer service at Essendon DFO, has, is and continues to be nothing short of first class.
The managers there, Kyla and Tahlia went out of their way on very busy days (26 and 27 December) to help me, and they were soooo patient and kind.
All the staff there just make you feel very special and appreciated, so congratulations for the amazing team you have.
Thanks again, and I am very happy to continue my 40+ years of joy with Oroton.
The products are always exceptional quality, easy to find and there is a good variety of choice in styles and prices. Many people comment on how nice my Oroton bags are.
Regards
Sonia

Customer Service
Product Quality
Sizing True to size
Product Appearance As advertised
Store LocationOroton Essendon DFO
See all answers
Mazza

MazzaSydney, NSW

  • 3 reviews

Deplorable customer service

published
Customer Service
Product Quality
Sizing True to size
Store LocationDFO Sydney
See all answers

Excellent customer service

published

I was served by Katya at the Oroton outlet in David Jones, Chatswood. She went above and beyond in terms of customer service and is a credit to the brand.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationDavid Jones, Chatswood
See all answers

Very bad customer Service!

published

after purchasing my bag, I found one scratch on the top hem. The manager of the store told me I must pay extra for any exchange as the sales period is over! I have to pay more because of the factory fault! Their customer service is awful! I am disappointed!


Chu

ChuSydney, NSW

Return policy/ sign up trap

published

I purchased something online and I signed up to get $30 off the product. I received my item and it wasnt right for me so went to the store to return it. I was told because I had got a $30 OFF the full price it was considered a sale item therefore the only option given was a store credit.

My point is what company nowadays refuse to refund you? We are in the 21st century, Even luxury brands refund you.

I really liked some of the stuff they do but now after this experience I won't
buy again until they change the return policy.

Customer Service
Product Quality
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Store LocationWestfield Pitt street
See all answers

Taryn

Taryn

  • 2 reviews

Oroton customer service was a great help!

published

I contacted customer service due to a defect in two of my bags and they dealt with my matter very professionally and I am pleased with the outcome, thanks Oroton!

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
See all answers

Margot Drum bag is perfect!

published

I purchased the Margot Drum bag in Whisky online. It is exquisite, beautifully made, and extremely elegant. The quality and design is exceptional for the price making it very good value. It was sent lighting fast and incredibly well packaged, even better than Net a porter. The online chat service was very helpful.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationWebsite
See all answers
awiseowl

awiseowlMid North Coast, NSW

  • 16 reviews
  • 1 like
  • Verified customer

Oroton Outlet Online

published

Often come here to look for pressies.
Have bought quite a few things here.
From leather totes, leather clutches, leather satchels to make up cases.
We can only afford to shop at the outlet & when they are on sale.
Sometimes I have caught them inflating prices so they can discount them so now I take note of their prices before their so call sales.
Some sales of course are genuine though & when they are I totally stock up.
A bit of luxury affordable for ordinary people like us : )
My sisters got me onto this brand, we all have hand bags that have lasted for years.
I do feel for shops nowadays, must be so hard to stay afloat when you have so much competition.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline Outlet
See all answers

JOSIANE

JOSIANEGreater Melbourne (Outer), VIC

  • 4 reviews

Oroton Cruise Clutch

published

I was searching for a red Clutch and only the Nunawading Store had it. Unfortunately I was unable to get there due to the distance. I spoke to Customer Service online assist and an extremely helpful Melanie was liaising with me and help me find the bag.. Melanie went beyond and above customer service.
Vicky as well at the store was Extremely helpful.. They both deserve to be well recognised by the Company as GREAT customer service is so rare nowadays.
I am having my bag mailed today.. Happy , happy.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationNUNAWADING
See all answers

anralusa

anralusaIllawarra, NSW

  • 13 reviews

Dedicated shopper

published

I am an Oroton super shopper. I love their bags and wallets. I had one bad experience when I wallet I adored sold out between online ordering and dispatch. I got over it and bought another. These things happen. Angela in customer service is amazing and went over and above to solve a small problem of my own making. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Fantastic Service!

published

The Staff at Oroton Westfield are so friendly and helpful and really interested in their Customers and really go the extra mile to give great Service. They are so warm and friendly and the Shop is beautifully presented with lovely products. Very happy Customer!

Customer Service
Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationWestfield Sydney
See all answers

Shopaholic

ShopaholicVictoria

Excellent product

published

Thankyou to the team at Myer Oroton for their exceptional customer service, team members warmly greeted me and together with their great customer service and fantastic product knowledge made my shopping in store experience more enjoyable.

Customer Service
Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationMyer Oroton
See all answers

Page 1 of 12

Questions & Answers

Alison H.

Alison H.asked

Hi
I was given a beautiful Oroton umbrella for a gift and therefore no receipt
The umbrella won’t stay open and the stem won’t extend
Is this a common problem
What do you suggest ?

1 answer
AndreaBRIDGE
AndreaBRIDGE

Ring and ask for an exchange. If the won’t help, ask for your call to be escalated to a manager. They will eventually help, but you have to persevere. Good luck!


Yvonne R.

Yvonne R.asked

how to clean oroton

1 answer
Mazza
Mazza

Hi Yvonne. Depending on what you mean by clean. the best way I find is a damp cloth to get off any dirt particles. If its black, I use boot polish then I condition the leather which can be bought at any shoe store or repairer.
Hope this helps. Cheers


Mazza

Mazzaasked

I wrote a review and would like a rep to read it. Under Mazza. If possible Id love a call back. If not I propose to make my complaint via head office.

No answers

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