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Oroton

Oroton

2.9 from 215 reviews

See the Best Footwear Shops & Brands in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
88
4 star
9
3 star
4
2 star
17
1 star
97

Very bad customer Service!

published

after purchasing my bag, I found one scratch on the top hem. The manager of the store told me I must pay extra for any exchange as the sales period is over! I have to pay more because of the factory fault! Their customer service is awful! I am disappointed!


Chu

ChuSydney, NSW

Return policy/ sign up trap

published

I purchased something online and I signed up to get $30 off the product. I received my item and it wasnt right for me so went to the store to return it. I was told because I had got a $30 OFF the full price it was considered a sale item therefore the only option given was a store credit.

My point is what company nowadays refuse to refund you? We are in the 21st century, Even luxury brands refund you.

I really liked some of the stuff they do but now after this experience I won't
buy again until they change the return policy.

Product Quality
Customer Service
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
Store LocationWestfield Pitt street
See all answers
Taryn

Taryn

  • 2 reviews

Oroton customer service was a great help!

published

I contacted customer service due to a defect in two of my bags and they dealt with my matter very professionally and I am pleased with the outcome, thanks Oroton!

Product Quality
Customer Service
Return Claim MadeYes
Sizing True to size
See all answers

Margot Drum bag is perfect!

published

I purchased the Margot Drum bag in Whisky online. It is exquisite, beautifully made, and extremely elegant. The quality and design is exceptional for the price making it very good value. It was sent lighting fast and incredibly well packaged, even better than Net a porter. The online chat service was very helpful.

Product Quality
Customer Service
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationWebsite
See all answers

awiseowl

awiseowlMid North Coast, NSW

  • 16 reviews
  • 5 likes
  • Verified customer

Oroton Outlet Online

published

Often come here to look for pressies.
Have bought quite a few things here.
From leather totes, leather clutches, leather satchels to make up cases.
We can only afford to shop at the outlet & when they are on sale.
Sometimes I have caught them inflating prices so they can discount them so now I take note of their prices before their so call sales.
Some sales of course are genuine though & when they are I totally stock up.
A bit of luxury affordable for ordinary people like us : )
My sisters got me onto this brand, we all have hand bags that have lasted for years.
I do feel for shops nowadays, must be so hard to stay afloat when you have so much competition.

Product Quality
Customer Service
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOnline Outlet
See all answers

JOSIANE

JOSIANEGreater Melbourne (Outer), VIC

  • 3 reviews
  • 3 likes

Oroton Cruise Clutch

published

I was searching for a red Clutch and only the Nunawading Store had it. Unfortunately I was unable to get there due to the distance. I spoke to Customer Service online assist and an extremely helpful Melanie was liaising with me and help me find the bag.. Melanie went beyond and above customer service.
Vicky as well at the store was Extremely helpful.. They both deserve to be well recognised by the Company as GREAT customer service is so rare nowadays.
I am having my bag mailed today.. Happy , happy.

Product Quality
Customer Service
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationNUNAWADING
See all answers

anralusa

anralusaIllawarra, NSW

  • 12 reviews
  • 16 likes

Dedicated shopper

published

I am an Oroton super shopper. I love their bags and wallets. I had one bad experience when I wallet I adored sold out between online ordering and dispatch. I got over it and bought another. These things happen. Angela in customer service is amazing and went over and above to solve a small problem of my own making. Thank you.

Product Quality
Customer Service
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Fantastic Service!

published

The Staff at Oroton Westfield are so friendly and helpful and really interested in their Customers and really go the extra mile to give great Service. They are so warm and friendly and the Shop is beautifully presented with lovely products. Very happy Customer!

Product Quality
Customer Service
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationWestfield Sydney
See all answers
Shopaholic

ShopaholicVictoria

Excellent product

published

Thankyou to the team at Myer Oroton for their exceptional customer service, team members warmly greeted me and together with their great customer service and fantastic product knowledge made my shopping in store experience more enjoyable.

Product Quality
Customer Service
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationMyer Oroton
See all answers

Fantastic service

published

Thanks to the team at oroton Liverpool outlet for their friendly service. Everyone there are always so helpful. The presentation of the new shop looks so amazing and I am so happy with the quality of my purchases.
Debbie

Return Claim MadeNo

Great service

published

Thank you Shakeela
At the Carindale store , for the great service , I recently had to return a faulty product to the store , your service and help was excellent thank you A .Shelley

Product Quality
Customer Service
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationCarindale qld
See all answers

Lisa H.

Lisa H.Sydney, NSW

Bad customer service

published

Having bought many bags at Oroton over the years, I expected better customer service when I tried to return a bag for an exchange recently. I had the receipt but not the tags. I spent $395 yet they would not exchange the bag without the tags. Will never buy from Oroton again

Product Quality
Customer Service
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationWarringah Mall
See all answers

Best brand you can get!

published

I have been a loyal customer of Oroton over 10 years, love the products, brand and excellent service. The leather products are made to last forever, great price and material compare with other high-end brand. I introduced Oroton to my family and many friends and everyone are in love with it. Thanks for such an amazing product with affordable price :) I highly recommend it if you havent have one yet.

A very happy customer :)

Product Quality
Customer Service
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationOroton Outlet at Brand Smart Nunawading - VIC
See all answers

Bad Quality Jewellery

published

I bought a ring from Oroton and was specifically told the gold plating would not rub off, and if it did I would get a full refund. Truth behold the gold rubbed off and I was only allowed store credit and it took months to process.

Product Quality
Customer Service
Return Claim MadeYes

Return policy is flawed

published

Oroton does not give refund on any non-full price items which I believe it is not compliant to the ACL. Their products are not cheap even on sale. Sometimes online shopping comes with a few surprises (e.g. not what you imagine), and in-store shopping is not always a possible option for many people. I do not need a store credit, I need the right product. Now I just have 200 odd dollars at Oroton's account without having a suitable product.

Customer Service
Return Claim MadeNo
Store LocationOroton's online shop
Athena.A

Athena.ASydney

  • 4 reviews
  • 1 like

Products are not well made

published
Product Quality
Customer Service
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
See all answers

Naomi

NaomiSydney Surrounds, NSW

  • 2 reviews

Buying the best bag ever and a wallet to boot!

published

I was looking for a black day bag that would hold my MacBook Pro (13") and Saskia at Brookvale Oroton helped me find just the right bag. It was spacious but not too big. Understated yet stylish. Soft leather, zipper to keep things in, and little metal feet on the bag to protect it from the floor, basically everything you'd ever need. I also bought a gorgeous light aqua wallet that feels comfy in your hand. All with Saskia's help, she was brilliant!

Product Quality
Customer Service
Return Claim MadeNo

Michas R.

Michas R.Far North Queensland, QLD

  • 2 reviews

Oroton go above and beyond for their customers.

published
Product Quality
Customer Service
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationOroton - Pacific Fair store
See all answers

So Impressed

published

Was so impressed with Anna at the Myer Pitt Street store. Loveliest saleswoman ever. I am also incredibly impressed with the quality of the bag I bought. It's the most I have ever spent on a bag, but it's 1000x worth it. First time customer for Oroton and I love it.

Product Quality
Customer Service
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
Store LocationMyer Pitt Street
See all answers

Jess

Jess

  • 4 reviews

Terrible customer service

published

Bought a lady’s bag on Friday night, took it out from the bag on Sunday night and found a default. I brought it back to Cairns DFO store and the seller refused to exchange as they thought it was due to my misuse/wear and tear not quality default.
This brand does not have any warranty, once you walk out of the door, they have nothing to do with it.
Treat customers as liars as apparently their bags are in perfect condition, any default would be made by the customer.
THINK: if something wear and tear in 2 days, is this thing of good quality?
Contacted the head office and ‘luckily’ I had it exchanged.

Product Quality
Customer Service
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
Store LocationCairns DFO
See all answers

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Questions & Answers

cjandlj

cjandljasked

I have an origin large tote and the stitching has come apart and the strap
Looks like it will virtually snap. If I keep using it. It is very shoddy workmanship to be honest. It was a gift and had been used for virtually 2 weeks. you dont seem to have any more of this product. If I bring it back can I have it replaced for a similar item ie size/ leather etc as it is faulty?

No answers

Lirkod

Lirkodasked

My bag has a strap that is connected via a screw and a metal connector that go through the side of the bag.
The metal connector fell off and is lost. How can I connect that screw?

No answers

Margaret

Margaretasked

I have just bought the hobo oreton bag online from David Jones an whilst doing the zipper up it has come off the zip track. I have put it back on however do you think the zipper is faulty ? And should I return it ?

No answers

Get an answer from our members and Oroton representatives

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