Orthokinetic Luxury

Bad mattress – Back pain bad service!!! the mattress I received has not lived up to the quality and comfort that I expected from a reputable company like yours. It is sagging and uncomfortable, causing me significant discomfort and disrupted sleep. This is not what I anticipated when making this investment. a lack of responsiveness and professionalism from… Read more

your after-service team

Thank you for business!!!

No inspection of the mattress by a qualified representative to assess its condition and confirm the need for a replacement or refund.

Absolute crapppppp – Purchased this Mattress and we got told it is the best Mattress on the market from Amart Helensvale,well i can tell you this Mattress is rubbish,Terrible,Absolute crap Amart told us it will be fine on any base at all 13 odd months and it feels like your sleeping in a hole on each side,when you want to turn over you have climb up the side of the… Read more

hole and then turn over,we asked Amart about this as it came with a 15 year warranty well straight away they blamed the base they said i had to measure the slats distance apart and if it was more than 70 mm apart they will not warrant the Mattress They were slightly over the 70mm apart and it took amart 10 months before they did anything then we got sent a Mattress that was either used or showroom stock they wouldn't tell us and still wont tell us My wife and i paid 2,300 dollars for a Mattress and then we got treated like this i would strongly recommend staying away from this chinese cheap rubbish and we waited 5 weeks for this rubbish

Please Please Don't Buy this Brand, its really Useless – This is the reply I got from Customer Support, Amart Furniture will not care about your issues they simply give the customer support email and that's it. it's totally Time waster to buy this expensive one. We really fed up with this bed, by the way, the bed is not even 1 year old. uff. Good Afternoon, We have reviewed the documentation that you… Read more

have provided us and found the issue described may simply be normal body impressions.

Please note the following excerpt from our Guarantee Card:

“Please note body indentations are a normal occurrence in a new mattress and indicates that the upholstery layers are conforming to the individual owner’s body shape. To assist with minimizing body impressions, rotate your mattress according to the recommended schedule above.”

Your mattress is designed to provide support and comfort. Body indentations are a normal occurrence and indicate that the upholstery layers of the mattress are performing as they should. However, we note as part of your requirements you adhere to our care instructions. Noting body indentations of 40mm on a pillow top and 25mm on a non-pillow top is the acceptable industry standard.

“1. Your Orthokinetic Next Generation range has one sleeping surface, which means you will not need to flip the mattress over.

However, it is recommended that you rotate your mattress regularly for optimum performance over time. To rotate, simply spin the mattress 180 degrees, so the area that was at the head of the bed is now at the foot.

A. In the first three months after purchasing, it is recommended to rotate your new Orthokinetic mattress every two weeks.

B. After the initial three (3) months, it is recommended you rotate your Orthokinetic mattress once a month. Continue this for the life of your mattress.

C. Please do not rotate your mattress by yourself, but with assistance.”

You will need to start to rotate your mattress for optimum results. The reason why you may feel you have a hill/roll feeling is because the mattress is out of shape it has not conformed properly as it has not been rotated to even out the wear.

Does The Whole Perimeter Of Your Mattress Get Slept On?

If no, over time you may see your mattress develop a ridge/mound as that particular part of mattress is not being slept on with body weight distribution being placed on outer parts of your mattress.

We can see that you have purchased a Queen or king mattress; generally with modern day bedding people tend to sleep further apart in a Queen/King mattress therefore creating a concave/mound in middle forming a divet.

This is also relevant when sleeping soley in the center of a mattress, with one person being in the same position each night. This forms body impression within the foam layers of the mattress and can be the cause of a dip/sagging in the center of your mattress.

If you sleep on opposite ends this can create foam layers to become uneven. Try to sleep in the middle unused area also so the comfort layers conform and even out. Over the course of the next few weeks your mattress should improve & begin to settle.

As a manufacturer we deal with faults that arise with components built inside the mattress caused by a manufacturing defect.

Best Mattress EVER – I am stunned by the bad reviews- I purchased 2 yrs ago @ SuperAmart Ipswich. Not too soft and not too firm. I think I paid about 1500 AUD. IT IS GENTLY FIRM. It has an approximately 8cm memory top and spring/coil interior construction below that. It is VERY WELL made - no unraveling AND there is wire edge shaping/support built in (not sure it… Read more

is wire or a band of plastic or something similar but when you sit on edges - you don’t slide forward/off and you don’t feel that built in shaping support pressing or cutting into the back of your legs! Also I purchased the solid base (essentially a fabric covered Timber box with legs). I believe that It ensures even support under the entire mattress. I’ve had no sagging or deformation of the mattress in any way. For me, this is the best mattress I’ve ever owned. Suggest getting the timber base as opposed to a conventional box spring base - this usually what causes the lack of support issues - sort of like a poorly supported sofa that sags in the middle. Guarantees a sore back! Anyway, I couldn’t be more satisfied.

Sensational mattress - ignore poor reviews! – I purchased this mattress based purely based on how we felt on the mattress in store compared to countless others we tried. I checked reviews first and saw there was a mixed bag, good and bad. But we had to go with what we felt would be the best for us - and we are so glad we did. This was half the price of some of the mattresses we liked… Read more

and twice as comfy. Now having used the mattress for a couple of months we are so happy. It’s really soft, has kept its integrity, and most importantly it allows my partner and I to consistently have a good nights sleep and wake up feeling fresh the next day.

Ignore the bad reviews, it’s a great mattress and I’d buy the same one again given the opportunity.

Awesome! Best mattress ever – I bought an Ortho ultra stratus plush from super Amart and wow! What a great mattress! Was sleeping on a memory foam before which was good, but needed more support. Great mattress! Thanks super Amart!

Horrible mattress! – We have been having back pains. It feels as if we are digging in and don’t have a proper night sleep at all. I am so disappointed with the service as well when we applied for the claim. Keep asking us to send pictures instead of sending an assessor to check. Show details

ABSOLUTE GARBAGE !!! – This mattress is the worst thing I have ever gotten !!...amart sucked us in to buy this heap of Rubbish. Mine and my partners back is screwed because of this mattress, lower back pains every day, we both wake up terrible everyday. I recently got told I have sleep apnoea, I don’t have sleep apnoea, I have sleep issues because of this god damn… Read more

mattress I paid $2700 for. Customer care give him steer excuses all the times saying we don’t rotate it enough....a technician never comes out like asked or I’m constantly put on hold. I’ll be going to amart where I brought this heap of crap from and demanding a refund there. People if you have any issues for straight to the place you got the mattress

Worst mattress ever ! – Very Heavy and sagging from middle bought this mattress because of back issues back got more worst . Big no no very uncomfortable i rather sleep on floor .. never again ortho kinetics  Show details

Waste of money – This mattress started off ok but very quickly sagged on either side leaving a large raised section in the middle. We turned the mattress regularly as per instructions, and this helps for a day or so but then back to yuk.. it is coming up 3 years old now and both my husband and I have such sore backs and restless nights we can't put up with it… Read more

any more. We did get a reduced price at the time but it seems from the other reviews full price or not it was a waste of money... I will be contacting Amart to see if anything can be done

Terrible – Terrible mattress - I wake up with muscle pains, toss and turn as your body sinks into the moulding and then you cant move, its the worst sleep I have ever experienced - wake up tired and very sore. Im 42yrs and Ive never had a problem sleeping until this matteress.  Show details

Worst ever Mattress Purchased -- Orthokinetic Luxury Ultra Plush Mkii King Mattress-- Super Amart – I purchased Orthokinetic Luxury Ultra Plush Mkii King Mattress-- Super Amart from Super Amart Gepps Cross on 4th May 2015. This Mattress was sold to me at a discounted price telling me that nothing is wrong with the Mattress but it has a black mark on side of it so selling it as it is. But I was told it still comes with a 10 Year Structural… Read more

Warranty as nothing is technically wrong with it apart from the black mark on one side of it (Which we though is negligible). And I trusted the sales person at that time and bought the Mattress.

Initially the Mattress was nice and firm and we have had good sleep for nearly a year but after that we started to have shoulder pain every now and then making it hard to have a nice sleep. We tried rotating the mattress couple of times but that didn't help. And now we keep trying to roll towards the centre of the Mattress as that is the only firm and comfortable part left in the mattress and the sides of the mattress feel like sleeping in the bowl. Every day we wake up with sore back and shoulder pain.

Tried calling Super AMART to explain our situation but to my surprise I was told that it had only 1 year warranty as its was sold as is and said that I can read their terms and conditions online about the warranty and should have read the big page with all the and conditions terms (Which you get after you pay for the item and the sales person never tell you about it in advance) before buying instead of trusting the sales person telling me that the Mattress comes with 10 Years Structural Warranty. The Sales person showed the first page of the invoice where 10 Years warranty is very clearly written and never told me to read T&Cs on next page where it says that warranty is limited to 1 year only, otherwise I would have cancelled the sale there and then only. Mattress is a thing people buy for a lifetime or at least for 5-10 years and that is the reason they normally come with 10 year Structural warranty.

My point is even if the Mattress was at a much discounted price, and came with only 1 year warranty, does that mean after 1 year it’s expected that it will be defected? The way the Mattress was sold to me was misleading. Now we are stuck with the bad purchase as SUPER AMART said they cannot help me in any way in this matter.

Hate it. A terrible mistake – Every night I regret purchasing this mattress. I weigh 54kg and there's a sag from where I sleep and a big mound in the middle. If we rotate it fortnightly it improves the sag and mound problem marginally. It's so hard I can't sleep on my tummy. It retains heat so it gets progressively hotter through out the night. It is so heavy we can barely lift it to change the sheets. A $2000 mistake that I can't afford to replace. Avoid!!!  Show details

Terrible and Customer Service a let down – Purchased this mattress 12 Months ago, it has started sagging on the sides and has a huge lump in the middle. When we purchased this mattress it was on display on an ensemble and also the Base that we ended up purchasing. I contacted customer service and they informed me that the distance between the slates could be causing the issue. I… Read more

measure the distance and they are to far apart according to their warranty. Feeling a bit let down considering this mattress was on display on the Base we have. Considering my options of taking it to VCAT as it it destroying our backs and I am seeing a physio at the moment as I wake up every morning in pain.

Worse matress ever – We purchased our king size bed and matress from super A mart in October 2013. Within a few months my husband and i were waking up with back pain and complaining of terrible sleep. As we spent $2000 on our matress we thought maybe it was just us? Long story short our matress is sunken where we sleep and has a lump in between us. It is by far the… Read more

worst matress we have ever slept on. Regardless of how much we turn the mattress around it makes no difference. I will be calling amart today.

Worst mattress I have ever bought – I bought this mattress less than 2 years ago. It was extremely comfortable at the shops, the sales assistant mentioned how it was an excellent mattress and better than another one I had chosen. The first few months were wonderful and I convinced my partner to buy it too! After about 6 months I noticed a groove that was getting uncomfortable. I was… Read more

turning my mattress every 4-6 weeks as I always was taught to do.

I complained and got someone ([name removed]) to assess it. I was told that the warranty said I was supposed to turn it every week to 2 weeks! How crazy for a heavy mattress! And I was never given the warranty instructions by super-A-mart. [name removed] turned it and recommended I keep it like this for about a month and then turn it every 2 weeks.

The groove is just worsening and worsening. I went overseas for 5 weeks and hoped the rest would help. It didn't.

I now have terrible back pain and am waiting for my tax money to buy a new mattress. I will stick to Sealy Posturepedic from now on. I have complained again and sent another assessment form nearly 2 weeks ago with no reply.

Bottom line, do not buy this brand under any circumstance. Not worth it.

Terrible!!!! – I purchased this mattress from Super Amart, in which just a year of purchased it starting slope towards the middle section. My husband is complaining that his back is starting to have pain. Delayed the complain now that I can feel the terrible back pain I decided to contact AMART. I contacted AMART and refer me to submit a warranty form to lodge… Read more

my complain to the Orthokinetic company. Lodge my complain APRIL and was scheduled to be assess by their assessor May, its already June and still they haven't give me the result of what is the next steps they are going to do with my issue.

I should have read first all the review on this site before purchasing this mattress. My Sealy one which is less dearer in price and its almost 4 years, still serves better than this one that claims to be Luxurious on the model but not.

Waste of money – Waste of money. both me and my wife has a got sore back using orthokinetic mattress, we end up using the old mattress. never buy made in china again rubbish.

Wasted sleep not to mention wasted money – Purchased this medium mattress after testing many many models. The model in the shop was perfect. When delivered it was like lying on a rock. We contacted the bed shop who reluctantly swapped for a plush model. Where we feel was sold as a upgraded compromise. However in reflection and many many many sleepless nights a plush model should never be… Read more

offered to a very large framed man such as my husband. In the beginning we did arrange for the company rep to visit however I was called away to a work emergency and unable to attend. When I phoned to apologise I was abused by the rep in a text as this was in her own time and she had a hungry child in the car. No further contact for what has been displayed as the most unprofessional company ever. Still suffering and trying to save for a decent night sleep.

Fantastic beautiful mattress – Fantastic.. Love it. Fantastic, I have a back injury and am in constant pain but this mattress took a lot of pain away. I couldn't believe it! Beautiful. My partner couldn't feel me moving around either and that is great.

Total lack of warranty service – Absolutely appalled by the warranty service or lack there of that we have received.. it seems they are avoiding the issue of sorting out our faulty mattress... sorry last time i checked under Australian consumer law if the item is faulty it shall be replaced. Pretty much over the run around time for a phone call to consumer affairs i think.

Biggest waste of money ever spent! – Purchased this mattress from super amart in Adelaide! My FIL paid nearly $2000 for this mattress in dec 2014! The mattress is not flat as it moulds to your shape so you roll and end up with terrible back ache! After 3 mths the sides sunk in This is the biggest waste of money ever! My FIL paid cash and I had to pay him back and has now passed and can't find sales order details so my money is wasted on this stupid mattress

Rubbish, don't buy one! – Bought an Orthokinetic luxury medium at super Amart less than 12 months ago, and it is absolute rubbish. I have a queen size, and I rotate it every two weeks when I change the sheets, and it has still sagged. I'm single, so effectively each side has only been slept on for 6 months! Steer clear of this mattress.

Such a disappointment!!!! – We spent $2000 on a King Orthokinetic Nimbus in Mid November and have been so disappointed. The sales people raved about it being the best bed and super supportive and never going to sink etc etc. It's sooo soft,much softer than in the store now that it's been slept on, and has already sunken where we sleep despite rotating it weekly, and causes a… Read more

terrible sore back every night. There is a high point in the middle, noticeably, already! You should not spend $2000 on a mattress only to want to take it back a few weeks later. We are applying for a warranty claim but Super Amart do not care AT ALL. They just take your money. And Sleepeeze the manufacturer seem ok but are incredibly slow. I definitely do not want another one. I'm going to push for a refund or an exchange to a different mattress. DO NOT BUY!

Absolute nightmare – 1 year ago my partner and I bought a queen Orthokinetik mattress and base set, we only bought the base because we were told the mattress warranty was null and void if we didn't use it with the Orthokinetik base. This bed was specifically recommended to us because my partner is disabled from a spinal injury. If we had known then what we know now we… Read more

would never have bought this bed or shopped at Super Amart. The follow up "service" from staff there was disgraceful.

Firstly the bed arrived with no castors, which we had to go back and pick up from the store. The guys who delivered it didn't even take it to the bedroom for us they just left it in the hall after we had paid for delivery which included "installation". The mattress began sagging within a couple of weeks of having it so we rotated the mattress as we were advised to. Unfortunately because of the design of the mattress you can't turn it upside down or flip it, it can only be rotated from top to bottom. I called Super Amart advising them of my concerns. I was told this is normal for "memory foam" and to continue rotating the mattress every 2 weeks to 1 month until it settled.

Another fortnight later there was no improvement and in fact the mattress seemed to be getting worse. There were now 2 sunken sides and the centre of the mattress sits up high so we couldn't even cuddle in bed as we kept literally rolling down to the edges of the mattress. As far as my partners back goes his pain level increased and neither of us were getting much sleep. I called the store again in February and was told there was nothing they could do at Super Amart and to call the manufacturer. I was given the manufacturer details and called them only to be advised that Super Amart were in fact responsible.

In short nobody was prepared to look into this for us, it's not as if you can drag a mattress back into the store demanding a refund for poor/faulty goods. After months of discomfort we reverted back to the 12 year old mattress we had replaced essentially leaving us with a $2000 bed that is unsuitable for use. I have since heard that there was a fault in this line of mattresses going back to January 2015 and am furious.

Back pain – Bought this mattress from Amart in Cairns they said it was reduced because it was a display model but after just three nights on this bed I am turning all the time and awake with back pain not just me my wife is the same cannot continue need to get a good nights sleep without discomfort would not recommend to anyone waste of money.

Wasted my money don't waste yours! – Why am I roasting in a Temperature Neutral Gel bed when the ambient temperature is a cool 20 degrees? I purchased a ultra stratus plush, the mattress delivered is firmer than the Sealy medium mattress it replaced. The pillow top is very lumpy and not a reflection of the mattress sample at Amart. Buy a name brand not this Amart generic, the… Read more

warranty does not cover the pillow top or sagging as I have been informed by Amart staff post purchase. I've wasted my money, don't waste yours!

Bad mattress, bad customer service – After lots of deliberating and testing, my partner and I were finally sold on (talked into) buying an Orthokinetic Luxury Mattress from Super Amart, Oxley (Qld), the most expensive mattress we have ever bought. Purchased a little over two years ago, we’ve been struggling with it ever since. The bed has a high point in the middles and sags on… Read more

either side. We can’t lie in the middle together and if we try, we end up rolling down the ‘hill’ to our respective sides where we sink down further. The sides sink so low into the bed we both wake up during the night and struggle to roll out of our dips. It is more than just uncomfortable, it is not fit for use.

We first contacted Super Amart after a few months about the excess dips and sinking, and the rise in the middle. They told us to take photos, even though we’d explained the problem wasn’t visible unless lying on the bed. At the time, we gave up taking it further because we didn’t know what to do.

We contacted Super Amart (Oxley) again this week as the mattress is getting worse and we were told they would not help us and to contact the distributor, SleepEezee, who seemed equally disinterested. Again we were told to take photos and that if there’s no visible sign, then there’s no problem. Our backs and hips beg to differ.

We feel like they both know there’s a problem, but aren’t prepared to do anything now they have our money. We have always rotated the mattress regularly (together, as its too heavy for one person to do), but it’s just getting worse and is more uncomfortable than the 15 year old Sealy mattress we replaced!

We are appalled at the complete lack of after-sales service from Super Amart, who are not even prepared to look into the issue, despite the sales invoice saying ‘for warranty claims contact the store at which you purchased the goods'. They convinced us to buy a brand we didn't know - we should have stuck with a recognised, trusted brand. But we were sold on the ‘peace of mind’ warranty and assured that if there were any faults with our Orthokinetic mattress within the 10 year period, they could replace it, rather than trying to repair it (their words, not ours). Given this was a big investment for us, this was reassuring at the time.

At the very least we want Super Amart to take some responsibility for the product they sold, surely they can't just fob us off to the manufacturer?

My advice - stay away from Super Amart and their Orthokinetic mattresses. Buy a tried and tested mattress brand - don't make our mistake!

Worst mattress ever!! – I bought my mattress bout 14 months ago and it's the worst mattress I've ever bought, it caused me and my partner to have sore backs, terrible sleep, I sleep better on the couch, I'm very disappointed to pay so much for a king size mattress, it was nice for the 4 months maybe and now we are constantly sore after waking, I would like to be contacted and something done. Sharla 0400934652

They don't care about – We Purchased Orthokinetic Luxury Gently firm Mattress almost 1 year ago and when we bought it they told us it's specially made for back but after couple of months it started to get soft and its not good for back also. Honestly I am having very bad experience with this matters .i suggest to the other buyers dont waste your money buying this crap mattress.

the company just don't care – This bed is the worse thing we have ever bought super amart don't care all they want is a sale. this bed makes us so hot and it's sagging on the side of the mattress which it shouldn't be cause it's only over a year old bed if the bed was older i can understand that.it was a total waste of money. So if people who want to this sort of bed please read the reviews before u buy.

Hot!!!! – We purchased from super amart over a year ago now. After being talked in to it quite aggressively by a sales assistant (I'd gone in to buy a well known brand that they also sell) It was our first big splurge on a decent mattress and ensemble. I was so excited to sleep on it but to be honest I was very let down!!! I've put off complaining as I had… Read more

just had a my second baby and I had a toddler already so I put it down to broken sleep and hormones. Now with both my kids sleeping through it is no better, maybe even worse! I wake many times through the night sweating, which I definitely did not do before! It also sits lower on my side as its slept in more, my husband works away a lot. I'm only 50kg so that shouldn't happen, especially with the way the assistant was talking it up. We bought this on finance and we're still paying it off, yet I'm really disappointed. I definitely wouldn't recommend this bed or super amart!

Horrible Mattress Very Disappointed, Leaving Body Indent – Bought this king mattress 6 months ago after the sales person gave it a good wrap. My partner is a lot heavier than me and his side of the mattress is sinking and leaves an indent from where he lays. We can't have our 3-month-old baby in the middle of us now because he rolls into my partner because the mattress is so uneven. I was also told that I… Read more

wouldn't feel my partner get in out of bed which was true for a bit but now I can feel him move around. My partner has now got a sore back and neck and sleeps in the spare room. We have told super amart the issue and were told to fill in a form and take photos and someone will come out to inspect the mattress within 10 days. We shouldn't have to wait 10 days while my partner is uncomfortable plus we paid $2,500 for this mattress. We just want our money back so we can buy a better brand mattress but we just get told to fill in a form.

Poor mattress – The mattress gave problems after only 9 months, indentations, we were rolling towards the middle all the time. It's been in for repairs for a month, still no mattress back. Poor buy in the end, not a good product.

No support, permanent indents cause neck and back pain – Purchased this queenmattress ensemble after the sales person gave us the hard sell at Super A Mart Cannington. We had this bed for appx 3 weeks and noticed body indents and it appeared each of us were sleeping down hill with a huge lump in between us. We perservered believing we just were no used to such a 'quality' mattress (given we spent… Read more

around $2500 on it)

We could not get this bed to stop sagging despite rotating the mattress, levelling the base with a spirit level and packing it out, we lifted the mattress and placed doonas between the mattress and base where each of us sleep to try and raise it up.. No luck. We have a $2500 mattress that is a complete dud.

We moved house this Feb and ended up taking the feet off the ensemble so the base sat level and square on the floor which has a concrete base pad.. Still sagging.

My partner and I now don't sleep together in our room as he cannot stand the back ache. I sleep on an angle across the middle of the bed in our room ( as we have our newborns Cot in our room) between the 'hill' between each indent and he takes the old innerspring hand me down mattress in the spare room.

If we were overweight maybe I could understand the sagging however, I am 65kg and he is 80kg.

I cannot lay in bed with my 3 month old as she rolls down the 10 cm slope from where I sit or lay.

Service at super a mart was average - the super keen service we got at sale time was hardly note able now we had a problem to talk about. Customer Service have usa support phone number and wished is 'good luck' with orthokinetic claims dept - which take 48 hours to return a phone call.