Osmen Outdoor Furniture

Angela from Osmen furniture went over and above for me She arranged an urgent delivery of our beautiful outdoor setting even her boss opened up on a Sunday for the delivery on time for my Christmas party The setting looks amazing I’m so happy with the choice I will be going to their store again in the Boxing Day sales. Thank you team. Show details

Incredible selection – I had a wonderful experience shopping at Osmen Alexandria, The selection of furniture was impressive, with a great mix of styles to suit any home. The staff was incredibly helpful and knowledgeable, making the entire shopping process smooth and enjoyable.

Sales representative apparition – I really want to appreciate SAM SULTAN for his heart out efforts in letting me selection of the right product for my outdoor area.... His suggestion were really helpful & I would say his product expertise are great ..... Furniture quality is great & elegant...... Show details

Amazing experience – Where to start. Omg what amazing customer service. I dealt with a lovely gentleman named Sam. Who helped me from the start. He was so attentive and listened to what I wanted and required. I constantly called and he always answered. I received my furniture today and the qualtity of it is amazing. I brought beautiful lounge and table sets. And I… Read more

could not be more happier with my whe experience with osmen outdoor furniture. Highly recommended. And thank you sam for being so helpful.

Order - 29 December 2024 Today - 28 May 2025 No stock No updates Refund request lodged weeks ago with no response Have a current claim in with NSW Department of Fair Trading DO NOT ORDER ANYTHING WITH THIS BUSINESS. Only purchase if you can walk out of the store with the item. You have been warned! Show details

I purchased two Tiana single seats from Osmen Auburn on 1 March 2025 for $2,372.50, and both arrived missing the bottom seat cushions, making them completely unusable. Despite raising the issue immediately and following up for over ten weeks, I’ve had no resolution, no delivery, and no refund. Extremely poor customer service and communication.… Read more

Very disappointing experience with a company claiming to offer premium outdoor furniture. Not recommended.

BUYER BEWARE – Dishonest Sales Tactics and Terrible Customer Service – I purchased a ceramic table, chairs, and cushions from Osmen Furniture in November, paying upfront for everything, including delivery. At the time of purchase, I was assured that while there might be a slight delay due to Christmas demand, everything would be delivered by mid-December. The nightmare begins… 1️⃣ Table Top Issue – Close to… Read more

Christmas, I was told that the tabletop was delayed due to stock being stuck at the docks. Then, miraculously, it arrived—only to be the wrong colour!

2️⃣ Chairs Delayed – After resolving the tabletop issue, I was then told the chairs were delayed due to stock issues.

3️⃣ Cushions Debacle – Originally, there were no cushion stock issues. Suddenly, I was told they were delayed until early January.

4️⃣ More Lies – In January, I was finally told the cushions had arrived—but I had to pick them up myself. When I did, I noticed the cushions were wrapped in plastic labelled ‘Osmen Artarmon Stock’. I immediately suspected these were display stock. I directly asked the sales rep, Max, if I was being given floor stock. He looked me in the eyes and blatantly lied, saying they were new from the warehouse.

5️⃣ Caught in the Lie – I called Osmen Artarmon and they confirmed it was display stock, which had been sent to Belrose as the last available set in Sydney. When confronted, Max continued to lie until he finally snapped, rudely stating that I could return them but would be charged a warehouse fee.

Absolutely disgraceful service.

This company’s sales tactics are shady at best and outright dishonest at worst—delaying every part of the order, possibly prioritizing customers who would pay more, and lying about stock availability.

Final insult? The table, despite its looks, feels cheap. The extendable section doesn’t even lock properly, leaving it loose and unstable. For $5,000, I expected far better quality and service.

❌ Lied to at every stage ❌ No accountability ❌ No honesty ❌ Zero respect for customers

I will never purchase from Osmen Furniture again, and I highly recommend others avoid them at all costs. If you value honesty and quality service, go elsewhere.

Terrible Service, damaged product – Terrible customer service, product was damaged. No communication from the company. Requested refund, asked to pay 20% restocking fee for their mistake. Still have not received the product or refund after ordering 4 weeks ago

Disgusting ! – The worst company you could ever deal with. I dealt with damaged goods and 8 missed deliveries for 18 months. I only wish I read their reviews before dealing with them. I’ve never read so many poor reviews on a company. They intentionally give you the run around and patronise you with pleasantries about how your day and health without any… Read more

intention of fixing their problems in the hope that you go away. I’m now seeking legal advice. Do not deal with this company who apparently have no managers that you can escalate to. Cowards !

faulty product and terrible service – poor product and terrible service. coffee table was delivered with mis-aligned holes so unable to assemble. still waiting to get for a date for delivery of new table let alone the replacement itself. customer service is offshore somewhere and they have no authority to do anything. they can’t even tell you where the table is coming from let alone a… Read more

date and keep blaming their suppliers which is not my problem. asked for a full refund but they just say they will ask head office as you get no response

Horrible – The company is awful. We received the incorrect furniture and not only that, it was damaged. Whilst we were comfortable keeping the table (which was a different colour), they plainly lied to us by saying the table received was the one we ordered as they only have one colour. We have photographic evidence of a different colour table, being the… Read more

table in the store that we ordered. What’s more is the lady in the store said to us they only have that colour in that product range. So they have no idea what they are selling. Further, the table leg arrived scratched and the cushion covers had orange discolouration through it. Completely unacceptable for the price we paid. We have attempted to engage with customer service who said they had to consider all factors and took two weeks to respond to us. I don’t know what factors there are to consider but they Finally they offered us a $200 store credit at their store and told us to dry clean the pillow case at our own cost! So in other words they tried to get us to spend more money at their store and spend our money to fix their defective product. I have never experienced anything like that. When we didn’t accept their proposal and instead asked for a discount and a replacement cushion cover they responded saying no but they will refund what we paid if we deliver the goods back but that we had to incur the original and new delivery cost. Again they are telling us we have to pay for a defective and incorrect product! Naturally we rejected that and merely asked for a replacement cushion cover. In other words an entirely reasonable and appropriate request. The lady in the store wants nothing to do with it and we continue to wait on customer service. I would highly recommend against purchasing from Osmen as others have suggested. We will be lodging a complaint with fair trading.

Incorrect item delivered – I recently ordered some furniture through Osmen, unfortunately my experience has not been positive. Firstly, an incorrect item was delivered and then after a few weeks they informed me they could not supply the item. It took multiple emails and over 2.5 months for them to collect the incorrectly delivered and I am still waiting a refund.

Customer Service Non Existent – Moore Park store - chose a narrow table and 6 chairs to sit under it for a narrow balcony for delivery in 7 days as we made a point of only choosing product that was in stock. 3 days later get a call that chairs not in stock. Angela who served us said the entire office of staff was gone except the accountant which we found strange. We Go back and… Read more

Angela insists the dearer white chair is a nicer design and dearer!! Not much to choose from that was in stock so we bought a small side table for the other end of the long balcony and swapped the chairs and paid more money. Delivery arrives. As the table is a specific narrow design it only fits slim designed chairs on the ends. Guess what—— the new chair design is wide and so two chairs are useless. Furious I emailed Angela immediately and customer service. Angela called spewing abuse saying it wasn’t her fault and wouldn’t let me or my husband speak so we had to hang up on her. Emailed and called customer service for a week and none answered the phone or returned emailed. The table was also faulty so needed it replaced. On a side note Angela told us our choices were Italian made but the boxes said made in China!!! Finally I rang another number by fluke and found a person who organised a new table which should arrive today but as for the chairs she said a decision hasn’t been made. I asked if I could swap the 2 that don’t fit for the 2 original choices and we would wait for the next delivery. Please beware as customer service seems non existent and no one has apologised for our abuse from Angela. Will we get 2 chairs that we can actually use or have we lost $500 plus on 2 useless Italian ( made in China) chairs???? Time will tell

Terrible customer service – Terrible customer service. Twice now I have taken time off to wait for a delivery which has never happened, when calling to check what is happening have been told sorry not in stock. I have been out of pocket since Oct 2023 and still have to wait for them to take a look at my case and issue a refund. Do not recommend!

Terrible – I would give a zero if I could. Ordered a 3.2m table over the phone and asked for matching chairs , ordering 10 chairs to go with the table and also bought cushions and wood care. The table arrived and the chairs wouldn’t fit around the table, they were too wide. Sales advise was incorrect and they want to charge 20% off sale!! The cushions did… Read more

not arrive and neither did the wood care. We have been waiting weeks for a response about exchange of chairs without all the extra fees they want to charge, including delivery even though half my order was not fulfilled! They also don’t want to refund the difference in the price of chairs if we exchange… this is so odd! They are not responding to calls or emails, so unprofessional after spending almost $5000 on products :/

Terrible – Do not buy from here. Sold us a product they knew was not in stock or available in any foreseeable future. Planned to ship another product in its place and told us that the sales assistant wrote it down wrong and indeed it was this product that we bought, regardless of what was on the invoice. Getting a refund a nightmare still going though… Read more

the process.

Stay away folks. I only wished I read the raft of poor reviews before I went to Osmen. At OSMEN WE DONT CARE.

Osmen 1 star, [Name Removed] 10 stars – If I could give ZERO to Osmen I would! Broken promises, no communication, cancelled deliveries and ZERO care. BUT THEY HAVE ONE SAVING GRACE and her name is [Name Removed]. I give her a 10⭐️!! This lady is phenomenal and took personal responsibility for Osmen’s deplorable service to us. She sold us our 2 outdoor furniture settings and was gutted… Read more

that we were so let down, never receiving our order in time for Christmas and a garden full of guests! She gave instructions to head office and the warehouse to deliver, but all to no avail. She called and messaged me numerous times when she was on annual leave trying to get it right for us. The furniture eventually arrived late January but we were still missing our side tables. And again, [Name Removed] went above and beyond - 2 days ago she arrived at our house in an Uber to personally deliver the tables!!! [Name Removed], you are a bright, shining star and I can only hope that Osmen appreciates the incredible employee that you are. Thank you so much for all that you did.

so bad, we are in litigation with them currently – We put a deposit on outdoor settings only days later to realize that they will not fit in our courtyard. They want to keep 20 per cent of our deposit. Would never buy off them.

False advertising – If I could give Osmen zero I would. Ordered chairs that I needed urgently for a rental property with tenants going in. At no stage on the website did they say it was a back order item. Now telling me the product is at least 6 or more weeks away after chasing them up. False advertising on their website. I’ll be lodging a complaint through the relevant authorities. Show details