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Osmen Outdoor Furniture

Osmen Outdoor Furniture

3.6 from 64 reviews · View Statistics
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Excellent Customer Service

published

Great customer service & communication from purchase to delivery! Angie was very friendly & knowledgeable. Can’t wait to put the furniture all together at the new house (it’s still all packaged up for the time being).

Incentivised Review No
Marina
MarinaSydney, NSW
  • 8 reviews
  • 4 likes

Very friendly service

published
Product Quality
Incentivised Review No

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0.0
(1,234)
Rizwana M.
Rizwana M.Sydney, NSW

Excellent customer care

published

I have recently had excellent customer care service from Osmen after I contacted their team regarding an aesthetic issue of my double hanging chair. I was regularly given updates on my request until the case was resolved with 100% of my satisfaction. That's a reason I prefer to buy from reputable big shops rather than cheap online shops; customers feedbacks are well taken care of. Want to buy a day bed next...

Product Quality
Incentivised Review No
Warranty Claim MadeNo
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Andy-Rose Bay
Andy-Rose BaySydney, NSW
  • 2 reviews

Have used Ozmen for two major outdoor purchases

published

Store was great with helpful and unobtrusive shop floor help. Deliveries took a while (mainly because of delays from covid) but happened exactly when agreed. Delivery service was excellent especially removing all packaging. When we did have a minor product fault it was dealt with quickly and efficiently. Very happy to recommend Ozmen and we will use them again - as and when we have need.

Product Quality
Incentivised Review No
Aditya
AdityaSydney, NSW

Worst Customer Service

published

Bought outdoor lounge and on delivery haven’t received full parts and one of the leg screw was not going in. Called customer service straight away and it’s been 6 days now that haven’t heard anything back from them yet.

Whenever I call they are saying the same thing that we will call you back as we are organising things.

Would never recommend anyone to buy stuff from Osmen.

Thanks
Aditya

Product Quality
Incentivised Review No

Outdoor Luka furniture

published

Sujan where I purchased the furniture was excellent his service was outstanding. Also the guys that delivered were very good. I would highly recommend Ozmen

Product Quality
Incentivised Review No
Return Claim MadeNo
Dita
Dita
  • 3 reviews

Excellent

published

I am happy with my outdoor furniture. But lit was misunderstanding regarding assembling. But I spoken to a sales person and it was resolved very well. I am happy with the service.

Incentivised Review No
Return Claim MadeNo
Solly.b
Solly.bSydney, NSW
  • 2 reviews

Happy customer

published

So happy with my outdoor furniture. Good quality Everything went smoothly. Thank you for an easy transaction:) would definitely recommend

Product Quality
Incentivised Review No

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Jo Abignano
Jo AbignanoSydney, NSW

Love my outdoor setting ... great purchase!

published

Friendly in store service and advice teamed with efficient and timely delivery and set up of my outdoor setting made this a great experience. Highly recommend Osmen.

Product Quality
Incentivised Review No
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Transfer fee

published

I have purchased a small 3 piece folding outdoor setting. We were asked to pay a $30 “transfer fee” to pick the item up in store. I have not heard of this before. The salesperson explained that this was to cover the cost of bringing the item from the warehouse to the store.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Egg Chair Broken after only 18 months

published

We purchased a hanging egg chair from Artarmon HQ around 18 months ago. The metal ring snapped off today when my young son was sitting in it. Luckily he wasn’t hurt but I was very disappointed with the quality.

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Product Quality
Incentivised Review No

Excellent service all round

published

I recently bought a hanging chair from Dao at Osmen Artarmon. Frank at Smithfield warehouse deserves special mention for exceptional customer service also.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Amy
Amy
  • 2 reviews
  • 8 likes

Shocking customer service and still no dining setting 6 months after placing the order

published

I ordered a dining setting in September 2020 and still have not received it 6 months later. It was only supposed to take 8 -12 weeks. I am advised that it should be coming next month (April 2021) but they can't guarantee this. I have been given the run around, very little information or incorrect information throughout the whole process. I am constantly having to chase the store (Belrose) for an update on my order. During my last call to them this morning, I asked if there was a manager I could speak to above store level and was told 'not really'. I will never buy from them again, nor recommend them to anyone.

Product Quality
Incentivised Review No
Sue P
Sue P
  • 3 reviews

Fell to pieces, overpriced, terrible customer support - do not buy!

published
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Product Quality
Incentivised Review No

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Gail Kilov
Gail KilovNew South Wales

Just perfect

published

Recently acquired an Osmen outdoor lounge and dining chairs.
Excellent service from Craig at Moore Park and the delivery team

Incentivised Review No
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