I moved form NZ and Anu assisted us with the process. Simply amazing, always prompt to help and assist. But not much assistance required as he always kept us posted on the status and next step. The delivery team was also friendly and efficient. Quick in, unpacked and out!
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I used OSS to relocate from Sydney, Australia to Abu Dhabi, UAE in August, 2025. From getting consultation and quotation to scheduling and packing up home goods, OSS was very professional and helpful which made my move a lot less stressful. I have spoken to several relocation consultants but only Metua Carson at OSS was able to provide the most… Read more
accurate information and was always responsive to any questions I asked. My shipment arrived in about 2 months and everything was in perfect condition with no damage. I can’t thank OSS enough for providing such a smooth, stress-free relocation process and I have no hesitation to use them again in the future.
OSS supported me with a move from Sydney, Australia, to Basingstoke, England. Two bedroom apartment (and a puppy via JetPets!). It's fair to say moving country is a very daunting experience and I had no idea where to start! I contacted multiple… Read more
companies but OSS stood out from the start - knowledgeable and friendly staff (Sam!), easy and clear to understand process, and step by step support. I found it very hard to understand the volume of goods I would be transporting but Sam came to my home to complete a survey which also gave me a quote based on additional optional goods which was super helpful. My survey was also 100% accurate and the price / volume quoted from the survey was what was packed and shipped. The packers who came to my home were extremely efficient and professional, and I was super impressed with their service. The communication was good once my goods were uplifted and arrived in the UK in a reasonable timeframe. From there, customs clearance took a couple of weeks (expected) and the delivery process in the UK was simple and efficient. OSS also helped me arrange to transport my puppy via JetPets and they were fantastic too. All in all, I couldn't be happier with the service provided and would strongly recommend OSS to anyone making an international move. Special thanks to Sam who was super helpful along the way and answered all my silly questions with kindness and patience!
Follow-up · Since my original review I’ve now moved and unpacked my shipped goods. I was astounded that out of so much kitchen waste, glass items and breakables, there was just one minor damaged item! Considering the journey from Australia to England I think that’s amazing. Well done OSS.
Reviews with attachments
Big Shout to the Hayden & the 2 boys who carried out the uplift – On the back of a recommendation from my Uncle who moved his belongings from Sydney to NZ last year I also engaged OSS. Compared to the other 2 quotes I'd received OSS were '"value for money"" which made the decision easier. The boys were on time, able to follow instructions to back a container into a carpark with minimal head room. The speed in… Read more
which they completed the uplift and dismantle furniture was good to see. They did 28cubic meters in about 6 hours. Jess and Colleen in the office were good to deal with as well.
Worst moving experience I've ever had – We moved from AU to the US using OSS. We've moved internationally 4 times; OSS was the worst moving experience we've ever had. They broke our most-treasured, hardest-to-replace furniture through sheer incompetence - our dining table & chairs were simply wrapped in bubble wrap, with no cardboard bumpers or other protection, so, naturally, they were… Read more
irreparably broken (two of the legs broke off the table, and the tabletop was punctured; the chair legs splintered & broke; they also broke an office chair, which had ALSO been just wrapped in bubble wrap; etc.). It's packing 101 that bubble wrap is grossly insufficient for heavy objects like this, and that any empty space WILL cause breakage. Then OSS tried to argue with us that it was repairable (even after we'd had an expert woodworker look at it) and sent some generic-furniture-repairmen to get a quote on repairing it... and were extremely rude to us when we expressed our lack of trust in the generic repairmen.... who then ultimately concluded that, yup, irreparable (or at least, repairing it would cost as much or more than the full insured value, and there would still be visible damage... which I personally term 'irreparable'). While they ultimately paid us for the insured items, the cost of shipping went up so much in the intervening time that it's nowhere near sufficient to replace the handmade, one-of-a-kind items. Absolutely heartbreaking, and OSS's treatment of us through the whole process was horribly rude & condescending, and made everything so much more painful than it had to be. In hindsight, we should have packed everything ourselves, we just couldn't find a shipper willing to do so for this particular move. But in previous moves where we self-packed, nothing was broken, so it's absolutely ridiculous that so-called professional movers evidently can't pack as well as we can.
Positive reviews
We moved internationally 4 times within 5 years. Every time with OSS and I can't praise them enough. Communication is excellent. Colleen & Jacqueline have been amazing at answering all questions. Then the packing and unpacking teams. Sunny, Carlos and their colleagues have been AMAZING. In our last move, we found out that our bed didn't fit… Read more
upstairs. The team helped us swap bedrooms (side tables, chest of drawers, beds) without complaint and very efficiently.
International moves are challenging, but we are glad we had OSS guide us through the process and deliver an impeccable service.
Thanks guys!
Move from France to Australia. We had used OSS in 2012 when we left Australia, everything went very smoothly that was the reason we decided to use OSS for our return to Australia. Initial contact was with Blacktown office, Nic Sorensen was a great help and guided us thru the start. He was professional and made us feel at ease. From Pickup,… Read more
packing and service was excellent. We were located in a fairly remote area in the mountains south west France. No problem to locate us, 2 chaps from Valencia, arrived on time. They were so careful with packing, crockery, glasses items of value. Very polite and packed and left within a few hours. We were very comfortable with the experience. We were contacted thru the shipment process, again professional and on the ball. Shipment was due to be delivered 16th July. Aaron called and confirmed delivery would be between 8.00 am and 10.00am. Delivery was made approximatley 9.20 am. Everything looks as it left France. We have not unpacked but feel everything will be fine. Thank you OSS and all involved in our move, it was a No hassle experience. Cheers Sonja& Michel Elorri
Recently moved from Germany to Australia. I had a good experience with OSS . My shipment got delayed a bit by OSS was in constant contact with me with the timelines. Would happily use them again.
Negative reviews
Terrible – AVOID! We were sent a threatening email by the manager of this company so we removed comments until our shipment arrived safely so now I feel I can safely make this review to help others avoid our nightmare with OSS. Our shipment was promised to arrive in 6-8 weeks but took 18 weeks due to OSS incompetence. They are great at their sales then all… Read more
customer service goes completely out the window. We were promised a quicker delivery time if we paid extra to send a ‘sole use container’ so we decided to pay the extra $2000 to fill a container with the promised delivery time of 6-8 weeks (with some wriggle room of course). Well, 6 weeks after the uplift, when I enquired about an ETA, I was informed that our possessions had not even been booked onto a ship yet!! Fast forward another 2 weeks and non-existent customer service with non return of calls, no response, no responsibility taken for the delay at all, ridiculous excuses, the items were finally shipped 8 weeks after being removed from the property!! This has doubled the promised timeframe which went from 8 weeks to nearly 18 weeks! This has cost us thousand and thousands of dollars and OSS will not even refund the extra $2,000 they charged for a promised ‘fast shipping’. The management are the worst people I’ve ever dealt with.
Dear Abbie, We are pleased that your… Read more
Painful painful insurance claim process – The process of shipping the items themselves from Australia to the UK with OSS was fine but various items arrived broken and the insurance process is nothing but incredibly painful! After filling out all the relevant paperwork I was asked to provide quotes for items that clearly couldn’t be fixed (broken plates, chipped resin table base etc) which… Read more
was completely pointless. I did however collate ‘quotes’ which were way more than what I was claiming for anyway and 1.5 months later I’m still waiting for a response despite multiple emails and calls to the provider.
I have tried to escalate the claim to OSS but they said there is nothing they can do as it’s insured by a separate company which is very disappointing and led me to give them this review. They should be able to escalate this as the shippers and it’s certainly shouldn’t be this difficult to contact and get a fairly basic claim processed.
Hi Natalie, Thank you for your feedback and… Read more (+3 replies)
Extremely late delivery (by months) – Confirmed in October 2022. Shipped December 2023. Assured arrival in Feb. I chose this provider because of the arrival time. Didn't arrive until May. (took over 6 months shipping Sydney to Singapore).
Hi Brett, could you please provide me with… Read more (+2 replies)
Recent reviews
First class movers – The advice, help, guidance, support and assistance in getting my shipment completed from the UK was first class. Communication from the move manager was excellent and when I collected my shipment from the deport, the warehouse staff were efficient, helpful and pleasant; indeed all staff involved were an asset to the company. My goods were well packaged and arrived in perfect condition. This company was first class.
Dedicated to excellence in communication and care of items during move – Christine and Melissa were a huge help arranging 2 different shipments of items from Newcastle to London including some unusual and unique things. The coordination and communication throughout the process was excellent which made the process stress-free given my remote location during the uplift. Items all arrived in great condition and were handled with care. Would definitely recommend and use again for future moves. Show details
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Stress free overseas move – OSS helped us with the second half of our overseas move from Vancouver, Canada to Manly, Australia. Jacqueline, reached out shortly after our goods were packed up in Vancouver to introduce herself, the company and what to expect bringing our goods into Australia. Her consistent communication, detailed emails and quick response to any and all of… Read more
my questions made the import process completely stress free and really helped to manage our expectations around timings etc.
Once the goods cleared a delivery date was booked and the positive experience continued. Jay and Ali were extremely professional, friendly and swift with unloading and unpacking our container. I don't have a single complaint about our overseas move with OSS and will recommend them to everyone we can.
Sadly disappointing – This experience started well but continued to get worse. Very friendly and quick response at first, but the response to queries got slower once full payment was made. Once the boxes were delivered (overseas) we noticed two of our boxes were actually not on the official list. Upon opening we found some packing was incredibly excessive and simply… Read more
taking valuable space for other goods (no, there were no weight issue with these). But far more importantly, over time (unpacking a full container takes time) we started to notice a large number of goods were missing - from different rooms - 4-5 boxes is a conservative figure. The container was the actual shipping container so OSS is laying blame on the movers at the other end, but the container stood in depot for a couple of days and it was opened anyway to remove OSS packing tools etc - boxes moved and forgotten behind? At the other end they have evidence all boxes were correctly moved. The end result is I can't claim anything simply because OSS did not their job correctly and did not record correctly all boxes. Nobody actually cares. I would NOT recommend OSS.
Dear Gian/Paola, Your goods were packed… Read more (+1 reply)
Amazing OSS – A wonderful experience. The entire team have been extremely helpful and approachable at all times. From the moment of consultation with the sales manager Craig and working with Gabbie who was the move manager, everything was explained so clearly and no question was too hard. The move crew on the day of pack up were phenomenal! Friendly, careful,… Read more
respectful and efficient when packing up our entire home. Thank you OSS for a seamless and wonderful first experience.
Canberra to Texas – I was apprehensive about my move, as my previous experiences with movers are they are quick and nasty. OSS turned up and were polite and friendly and communicated to me exactly how and why they would pack my 2 bedroom Townhouse. I couldn’t be happier, they worked non-stop for 13 hours, being professional and treating my expensive items with care. … Read more
The office staff were wonderful as well, polite, professional and are genuinely trying to make sure your questions are answered and quotes are accurate. Thank you, OSS. Paul & Rosanna in Canberra.
Never thought moving could be easy!!! – Moved from Ellerslie, NZ to Sydney, Australia. We wanted the goods to reach on a particular date. They advised us promptly when the goods should be picked up so that the items could be delivered to us on the day we wanted. OSS assisted in every way to make moving our items quick and easy. Moving was less stressful, thanks to them. Communications… Read more
were great and our items arrived in perfect condition. They also assembled furniture as they said they would.
Fraudulent & incompetent – Moving 2BR from Sydney to Dubai. By the ETA, 2 months after uplift, the company had not even dispatched the goods, and could not provide an ETA. When changing to a different company due to their incompetence, they refunded less than 20% of the cost, despite never shipping the goods. Have had to pursue legal action to retrieve my funds.
Dear Cillian, Whilst all feedback is… Read more
Great Service! – Moved from NZ to Australia with very little notice and tight timeframes. OSS assisted in every way to make moving our items quick and easy. Communications were great and our items arrived in perfect condition within the timeframe they gave us.
Highly Recommend – OSS provided me with an expert relocation service with also a personal approach to my complicated move. At every step of the way OSS provided clear communication, an ability to fit in with my time constraints creating a smooth and effortless move process of my three bedroom freestanding house. The team who packed were professional and had an… Read more
excellent system. OSS made crates for my art and expensive collectable lights. In general, made my life easier when moving after 8 years is very stressful. I had researched and contacted 6 companies, drove to their storage facilities and by far OSS were the best. Highly recommend this company and would only use them.
Exorbitant surcharge and terrible customer service – UPDATE: 2023.1.23 -- I updated my ratings because after making complaints to the company, my goods are delivered today as originally scheduled. I will see if I can get a refund for the additional fees as ferry vehicles are not used during delivery. ------ OSS movers are the local movers as part of my international move from Minneapolis to Sydney.… Read more
I did not choose this company myself and, judging from my experience, I would never choose this company ever again. The surcharge demanded by the company and the attitude of the customer service made me feel as if my personal belongings have been held hostage and I'm being extorted for ransom money, repeatedly.
When my personal belongings arrived at Sydney port, I received an email from the company stating that I will be charged for every day of the delay during customs and quarantine. On New Year's Eve, I was demanded to fill out lengthy custom forms in three days to avoid further delay and, therefore, further charges.
I heard from the company again, three weeks later, on a Thursday that the delivery is scheduled for the coming Monday and that I need to secure a parking space, which I struggle to do on such short notice. As such, they demanded another $400 for "ferry vehicles" paid within an hour for the move to happen. After I fulfilled their demand, they told me that the move cannot happen anyway because they do not have available ferry vehicles.
As of today, I still haven't received my delivery. I look forward to seeing what surprises OSS movers have in stock for me before I see my personal belongings again.
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I wish I had never moved anything – We moved from Sydney to NYC in Jul-22, two bedroom apartment. The move consultant experience (up until you pay your invoice) is great - you'll get top tier service, excellent response times and the quotes will appear largely reasonable. Once you pay your invoice, you'll wish you never moved anything at all. For our LCL consignment (your own… Read more
container for express timeframes) we were originally quoted 7-9 weeks for delivery, door to door. There are some clauses in the contract that advise that timeframes are currently unpredictable due to global shipping constraints. By late Sep-22, our consignment still hadn't even left Sydney. We received no communication from OSS until we followed up ourselves.
Ultimately, OSS refunded the difference between LCL and groupage rates (groupage where your items are grouped with others in the same container). Our items were received on the 23rd December 2022. Almost 6 months after our uplift date in Sydney. Most items were in good condition as they were when they were uplifted.
Also, when contracting with your "move consultant" if moving to NYC, ask for a specific clause as to what defines "reasonable access" to your home. OSS' agents in USA will charge you additional fees for service elevator access, and a COI - pretty much standard practice for NYC. OSS' exclusions cover this, and then you get slugged with a $400 AUD fee before you're able to receive your goods.
Honestly, unless you have a family heirloom that you absolutely couldn't live without (but you're willing to put it at risk of damage on a ship?), save your money. You'll feel better in the long run.
Hi Nick/Ana Thanks for reaching out to… Read more (+2 replies)
Resolved My Complaint in a Timely Manner – I paid top dollar to insure all of my shipped belongings and was then told that most of my items were not insured as some were owner packed. When the movers came, because of the terrible circumstance I was in, I let them know that I did not pack the items and requested some to be re-packed. They would not do so and now I am further in the hole… Read more
financially.
*EDIT: Chris Farley and the Insurance Team immediately reached out and quickly came to a very fair resolution. I am very satisfied with the outcome and appreciate their efforts to helping me recoup some of my loss. Thank you.
Excellent service, made a complex international move with changing dates super easy – I was very impressed by the customer services at OSS and especially the Move Manager out there. She was super efficient and prompt in answering our clarifications and overall, made our move to the UAE super easy and stress free. Well done!
Smoother than smooth – Move of apartment from Copenhagen to Sydney. Move started on agreed date and was delivered in time.
Our second move with OSS – We used OSS World Wide Movers three years ago to move us from Sydney to NZ and then back to the Australia this year. They were a pleasure to deal with online and in person. Our move from NZ back to OZ was of a four bedroom house and a split shipment wherein half went into their storage. They handled it with no problem. We've just had the remainder… Read more
moved into our new house in the Blue Mountains and is was easy as. I highly recommend OSS and would gladly use them again.
Great job – I moved from Australia to Europe, but my move was a bit complicated as i had two pick up locations, and i was not at the recieving end to get the goods. All around i found this company very personable, helpful, professional and careful. I highly recommend thsese removalists.
AMAAAZING CO! – OSS were incredible & affordable from start to finish! They made a stressful situation bearable as I had to ship my fathers estate in Sydney, 20 yr, two story apartment of valuable antiques & so forth...where my wrapping handy work was sub-par at best they swooped in & made the necessary adjustments-I wish I knew they would of helped with that… Read more
from the beginning as that would of made my life so much easier, but truly truly grateful none the less !!! Please dont hesitate to use this Co. they were superlative in every way, also it was all delivered relatively fast within 1-2 mth window, door to door to a remote region in New Zealand, unbelievable service. Thank You!!!!
Most wonderful experience – I can not speak highly enough of OSS! From the initial enquiry to the final drop off, all was of the highest of service and standard! I moved from Sydney to Germany, then to Scotland and back to Sydney so this was not a small job and as I had many breakable valuable items, I was so worried when I finally unpacked all my belongings back in Sydney… Read more
BUT I was so happy to find all was perfect. My main contact was Colleen at OSS and I am so thankful and grateful to her for all she did for me to make this huge mission run so smoothly. I would not hesitate to use OSS again!
Great experience! – We recently relocated from Houston, USA to Sydney, AU and OSS handled the Australian end of the move. I was so impressed by the level of service provided by Thi Nguyen, our International Move Manager as well as by the delivery team. We've moved internationally four times and this was by far the best interaction we've had in the industry. I would recommend them to anyone!
Relocation from Saint Louis to Sydney – We shipped our household goods from overseas in a 40’ container. OSS acted as the Receiving Agent, providing us with Customs and Quarantine Clearance into Australia. The shipment went into secure storage for six weeks as our house was still tenanted. On the day the four-person delivery team were great to work with, placing everything where we… Read more
asked, always polite and responsive to every request. “Pleasure,” “Yes sir.” Wonderful to get those types of responses. The entire inventory, with the exception of one bicycle which was pressure washed for dirt, arrived on the day to our complete satisfaction. Thank you OSS. Outstanding move!
Great service! – Adam was the sales rep was super responsive and helpful. The guys that came to pack and collect my goods were lovely and did such a great job. Recommend them to anyone!
Relocation from Singapore - extremely well delivered – We just had five people pack and ship our house in Singapore and only two on the Australian OSS side to unpack. Great team, very professional and flexible when needed. I liked their approach to solving problems and simply getting the job done. Nice work Junior and crew!
Very efficient! – We selected OSS for our move from the Southern Highlands to Sweden. From the minute the men arrived at our property we were impressed. They arrived on time, negotiating a steep driveway and got straight into packing. The two worked non stop the entire day without a break. We have moved 17 times and never have we encountered such efficient packers.… Read more
They were both polite, quiet, careful and pleasant to be around. We were very impressed with the service and would like to thank Jim & Junior - the dream team- for turning what could have been a harrowing day into an easy stress free experience. Well done!
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Hi Michelle, Thank you for your feedback… Read more