Arrived in Finland in one piece!
We've found that dealing with OSS has been a great experience from start to finish. We dealt with Colleen and Joanne in the Sydney office, as well as local partners Niemi here in Finland. The removal crew (Fred and Neil) who came to our house in Sydney were very efficient, professional and friendly and everything was packed with masses of paper and wrapping to make sure it was all protected. As a result, out of the whole house of goods, only a single glass broke. (And it wasn't even a glass we really liked!). OSS were able to store our goods while we waited for the Finnish immigration to get their act together and provide our residence permits and almost as soon as we had them, OSS were able to send our container on. They provided a container number so we could track the shipment all the way from Oz to Helsinki. Their local partners were also very good and even came back to collect the wrapping materials. Overall a great experience.
Fantastic service. Very fast and efficient.
We recently moved from NSW to Poland. OSS packed a 20ft sole use container for us with approximately 18m3.
The two packing guys arrived onsite on time and ready to go. They packed 71 boxes in four hours. Everything was packed extremely well in solid boxes and well inventoried. Upon arrival in Poland there was not a single squashed box or damaged item. Even the unpacking guys commented how well it was packed.
I would definitely use OSS again and recommend them to anyone who plans to move long distances.
Overall fantastic experience.
Find another option! Do not use! Misinformation and LONG LONG time to send goods
Packed our belongings in August - unprofessional packing to say the least - boxes not full and employees don’t wait to see wait to see what you want packed - no packaging materials in between bikes when they pulled apart - had to pay extra when the people packing said we would be under the cubed feet allocated!
Paid more only to wait longer - packed August, our stuff sat in Sydney until Nov 19 - we were told it would be leaving end of September. Now there is finally a date to land in Vancouver we are told it is now weeks later as it is being sent by train across the country to Toronto only to be sent back by truck to Alberta!
I am terrified of how everything is going g to arrive! I am expecting a lot of breakages now!
Use anyone other than this company! They talk a good talk but fail to deliver!!!
Never use , didn’t wrap our belongings and damaged a lot and now won’t pay
We moved from Australia to New Zealand. Our belongings were in storage as we had been living overseas, the contract stated re packing all our belongings to ship to New Zealand and they didn’t . Because they didn’t we have had lots of breakages and damaged goods. They have been wanting to claim with our insurance but I believe we shouldn’t be claiming insurance and that OSS should be replacing everything that was damaged. Please note we have moved 2 shipments from Spain to New Zealand including glass tables and lots of valuable belongings and we have had everything arrived safely with no damage at all. The person we have been dealing with we have had very rude emails with incorrect facts, he said we obviously didn’t care about our belongings as they were not important enough to have in our lives in NSW!!!! We were living overseas not in NSW. This company has made our life hell for months why we try amd sort things out. Some of the things they were to get fix was expensive frames of our children and they painted over the silver frames and now they are grey.
I have tried contacting the head of the company but he has not even got the decency to reply to emails .all they are doing is passing the buck
THEY DID NOT PACK OUR BELONGINGS TO SHIP AND ALMOST EVERYTHING WAS DAMAGED OR RUINED.
DO NOT USE
Professional Moving Services
We moved to Australia from Colorado USA after living in our home for over 25 years. OSS packers in Canberra treated our belongings as they would their own. As it became apparent some goods were damaged during transit, OSS employees and consultants treated us with compassion and supported efforts to file the proper paperwork. Whenever I called OSS with a question during the entire move, I was always provided a prompt and detailed response.
Good communication, thoughtful crew, clueful handyman
Erin your emails were on point and guided us well to receive shipment delivery of our 3 bedroom apartment from overseas.
Thanks Luis and Fred very thoughtful way of stacking the cartons (when you delivered the shipment) with labels visible so unpacking becomes easier.
Charlie you are a champion handyman - marvelous the way you put together so many pieces of furniture by just a quick look at the stacked separated parts.
Would use again!
I recently reached out to OSS about moving 1-2 rooms to France from Australia. Right from the start, I found OSS to be professional, timely, and incredibly service-oriented. Just a few days after I arrived in France, my belongings were promptly delivered, so I was able to set up my apartment fairly quickly. During such a big and stressful move, OSS provided outstanding service - I am thoroughly impressed and would reach out to them again.
Be careful - OSS work with horrific European Partner
I based the choice for a removalists on the overall good ratings. While the Australian company was responsive and serviced-oriented, their European partner based in the UK has been providing poor “service” and appalling customer service. OSS never mentioned their partner and only indicated instead delivery time to the European harbour, not to the actual delivery address. The delivery from UK to mainland Europe has now taken just as long as the actual shipping from Australia to the UK. Their partner only informed me once about the delivery date but then I constantly had to follow-up and only received indicative always changing dates. I still have not received my goods and am continuously worried about their status and if I will ever see them again. I cannot under any circumstances recommend this service and would suggest to everyone to look for an alternative despite the overall good rating...
Spot-on from start to finish!
My wife and I recently moved from our two-bedroom apartment in Sydney to Central Otago on New Zealand's South Island. We had used OSS four years previously with no problems and, after getting three bids, decided to stick with OSS. Their quote was the lowest and I don't see how their service and performance could have been any better. The communication lines were always open and inquiries were dealt with immediately. Everyone I dealt with, either online or in person, was friendly and professional. Our shipment arrived looking as though it had just been packed. We've moved ten times in the past 28 years (four international) and have had a couple of bad experiences, particularly with costs added on after pick-up. With OSS we paid what we were quoted, obviously within given volume parameters, and not a penny more. I'd also like to mention World Moving, OSS's partner here in NZ. Their level of service was on par with that of OSS. Their communication and service were excellent. We got regular updates on the status of our shipment and the delivery guys did a brilliant job. I very highly recommend OSS World Wide Movers.
We had a large 3 bedroomed home in South Africa and relocated to a much smaller 3 bedroomed home in NSW, Australia. From our first interaction with OSS on our Australian leg of the move we had the very best experience. We were kept informed throughout the entire process and any questions or queries we had were answered promptly. They were professional, helpful and a real joy to deal with. They made a very stressful process a pleasurable experience and blew us away with their efficiency in unpacking and also reassembling our large furniture items. Their delivery staff were friendly and professional. Nothing was too much effort for them. I will most definitely be using OSS again and would highly recommend them.
Consistently helpful, reliable, professional and a pleasure to deal with
From start to finish, OSS proved unfailingly helpful and professional. I found their rates very competitive compared with other providers. They packed my goods carefully, quickly and well, and stored them for a very long time while I sorted out an overseas move. After more than two years in storage, as I had to cancel the move in the end, the goods were delivered back to another address in Sydney, all without damage.
Best of all, despite ongoing issues on my side, OSS remain patient, helpful and positive throughout.
I'd use them again, and recommend them without reservation.
Won't negotiate refund after WE finished THEIR job
DO NOT use OSS Worldwide Movers! Their timeframes are lies. They take your money and do not complete the job you paid for. They do not contact you properly or keep you in the loop for your belongings to be delivered. We paid thousands of dollars for a complete door to door service only to have to hire trucks, vans and trailers to finish the service ourselves and when trying to negotiate a fair refund they won't even refund us what we are out of pocket for for completed the job we paid them to do nor will they even open the lines of negotiation. We are a young family and they totally screwed us. They are a big company and just mess you around until you stop hassling them, all they care about is their bottom dollar. We have been professional in handling it and they have just gone off the radar and won't even contact us back anymore. This move happened LAST YEAR. We were in contact with the manager [name removed] and he just fobbed us off to other people instead of handling it himself. So unfair to put your life, your savings and your trust into a company to be treated like this. Would never recommend to anyone and will be spreading the word as far as I can do everyone know how this company treats its consumers.
We had a delivery of 26 large boxes of personal belongings, coming in from abroad.
OSS was very helpful with customs-related bureaucracy.
The movers were a joy to work with, very efficient while still being cautious with our belonging. All in all, great service.
We were delighted with the services and professionalism of the OSS team in our recent move back to Sydney! We were receiving constant updates from OSS Manager, Seema. Seems was a gem .. always assuring us and updating us. Our goods were delivered by 2 wonderful boys who were quick, professional and respectful.
We are so happy with OSS and will definitely use them again! Thank you OSS Team!
Fantastic service from start to finish!
We had a small move of personal items and garage items shipped from Sydney to Auckland.
From the very first phone call to our goods being delivered to us we experienced exceptional service.
Every single person we dealt with to do with the move was friendly, respectful and did their best to make sure our move went as smoothly as possible.
Their quote was cheaper then anyone elses and that included EVERYTHING unlike some of the other companies I talked to.
If I was ever to move again I wouldn’t bother getting any other quotes I would call OSS straight away.
Thank you so much to everyone that was involved in our move, it couldn’t have been better
Poor customer service, expensive, unreliable
I got an offer/ quote for shared container service from Sydney to Dubai in Oct. for my 1 br. Their staff did the packing (not in the most professional way in a few hours !) early Nov. After almost 3 months my furnitures are still sitting in Australia as they cannot find extra volume. Their estimated volume, quote, lead time were all unrealistic. Their Customer service is extremely poor , unresponsive with no sense of responsibility.
Easy, reliable and friendly.
We recently completed our move with OSS from Sydney to Canada and really appreciated the level of service received from the initial coordination to the delivery of our goods.
It took a little longer than expected, just over 3 months; however, we were relieved to receive everything and were so pleased with the guys who made the delivery. And our move coordinator kept us updated throughout the whole process and was always responsive to any queries.
Would highly recommend OSS and use them again in the future.
Very professional from start to finish
We moved a two bedroom apartment from New York to Sydney and the team exceeded our expectations, on both ends. The pick-up crew were prompt, professional and packed everything brilliantly, the transfer time on the ship was relatively short (8 weeks) and at the Sydney end, the unpackers were again friendly, professional and flexible with our requirements. The office team also kept us up to date the whole way through the process. The cost was broadly similar to other operators friends have used with far worse results. Highly recommended.
A very good experience with the moving company
We transported 36 boxes of stuff from overseas to Sydney. During the period, I moved house and the settlement date changed. OSS guided me for all the procedures, gave me clear instructions and made the appropriate arrangement whenever we need to alter the plan.
Easy international relocation
I moved a 1 bedroom apartment from NSW to Scotland earlier this year. The OSS team were professional from the get-go. Good email correspondence with clear instructions, efficient packing staff, quick to reply to progress update requests. Unfortunately one small item was damaged in transit and it wouldn't have been worth making an insurance claim. However, OSS kindly reimbursed me for the replacement kitchen appliance I had to purchase. I recommend OSS to anyone preparing for an international relocation.
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