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OSS World Wide Movers NSW, Kings Park

OSS World Wide Movers NSW, Kings Park

4.3 from 63 reviews

Stress Free Move

We moved a 6 bedroom home from Sydney to Auckland, including 2 cars and one dog. To complicate things, we sold our home 6 months prior to departure and moved to a smaller home in Sydney before departing Sydney for Auckland. OSS split the contents, stored most of it and moved the remainder to the temporary Sydney home for us. They then came back 6 months later, moved us out of the temporary home, aggregated all of our contents and shipped them to NZ for us. The packing and moving crews in Sydney were great people and did a good job for us. OSS hit all of their time frames in Sydney and no damage was done to the homes. We arrived in Auckland very close to Xmas and the Auckland team weren't as good as hitting their time frames and we had a bit of damage but the insurance recovery process was very professional and effortless.


10/10 from Start too Finish

Moved 2 different Consignments with OSS from Sydney too New Zealand over the last 2 Years, in a nutshell they were both as perfect as you can get.

Right from the initial contact, the on going communication, the estimates, the on time arrival too pack goods, the WAY your goods are professionally internationally Wrapped bye experienced staff, the careful loading of your goods and the way they leave everything tidy when leaving.

My goods arrived today in Nz not 1 Scratch on ANY of my goods that were wrapped bye the OSS team, everything arrived safely all accounted for, 100% would recommend too anyone who’s wanting a professional, reliable, honest and ongoing informative company Jessica and the team there @ OSS are fantastic.


The best moving experience you can have

We are moving from Newcastle to Singapore, OSS were so professional and helpful right from the first call. Their team who travelled up and packed everything were amazing. Recommend it!!


Arrived in Finland in one piece!

We've found that dealing with OSS has been a great experience from start to finish. We dealt with Colleen and Joanne in the Sydney office, as well as local partners Niemi here in Finland. The removal crew (Fred and Neil) who came to our house in Sydney were very efficient, professional and friendly and everything was packed with masses of paper and wrapping to make sure it was all protected. As a result, out of the whole house of goods, only a single glass broke. (And it wasn't even a glass we really liked!). OSS were able to store our goods while we waited for the Finnish immigration to get their act together and provide our residence permits and almost as soon as we had them, OSS were able to send our container on. They provided a container number so we could track the shipment all the way from Oz to Helsinki. Their local partners were also very good and even came back to collect the wrapping materials. Overall a great experience.

Office LocationNSW, Sydney

Fantastic service. Very fast and efficient.

We recently moved from NSW to Poland. OSS packed a 20ft sole use container for us with approximately 18m3.
The two packing guys arrived onsite on time and ready to go. They packed 71 boxes in four hours. Everything was packed extremely well in solid boxes and well inventoried. Upon arrival in Poland there was not a single squashed box or damaged item. Even the unpacking guys commented how well it was packed.
I would definitely use OSS again and recommend them to anyone who plans to move long distances.
Overall fantastic experience.

Office LocationNSW, Sydney

Find another option! Do not use! Misinformation and LONG LONG time to send goods

Packed our belongings in August - unprofessional packing to say the least - boxes not full and employees don’t wait to see wait to see what you want packed - no packaging materials in between bikes when they pulled apart - had to pay extra when the people packing said we would be under the cubed feet allocated!
Paid more only to wait longer - packed August, our stuff sat in Sydney until Nov 19 - we were told it would be leaving end of September. Now there is finally a date to land in Vancouver we are told it is now weeks later as it is being sent by train across the country to Toronto only to be sent back by truck to Alberta!
I am terrified of how everything is going g to arrive! I am expecting a lot of breakages now!
Use anyone other than this company! They talk a good talk but fail to deliver!!!

Office LocationNSW, Sydney
4 comments
Hi Dan, Thank you for your feedback and we are sorry if you are now waiting on your effects. The transit time you are quoting does seem longer than we would usually expect even if it was a shared container service where the timeframe is variable and not guaranteed. So we can investigate further, please can you advise your move reference number or the surname it was booked under. RegardsSo after speaking with the moving company in Ontario - the rest of the container was not only going to Ontario! There are other belongings gong to Edmonton Alberta. Why on earth does the container need to go from Vancouver to Toronto - other than your company is not aware where Toronto is in Canada in relation to Vancouver! Now after waiting 5 months for our belongings to arrive in Canada - we now are looking at at least another 3-4 weeks making it 6 months since you collected it! If anyone is reading this - use another company that will give you all the facts!!! This is insane! When we moved to Sydney - it took 12 weeks total with all clearance to arrive! That is acceptable - not over 25 weeks!!!! Last name Clement - I am sure you can look up the reference number!Hi Danielle, Thank you for your feedback on the service you have received to date from OSS. We understand that you are keen to receive your effects but we are surprised that you feel that there has been a short fall in service and communication from us. The reason that we are somewhat surprised by your feedback is that it is entirely normal for a consignment sent via a shared container service to take some time to be consolidated prior to departure and this is built into the estimated timeframe given to you prior to acceptance. We have outlined this to you in conversation and I can see that we advised an estimated transit time of 19 to 23 weeks via email in the several volume option quotations we provided to you. The variance in the time frame allows for the time taken to consolidate your effects with other clients’ effects. Our quotation to you stated “The standard transit time for a shared container service to Canada is approximately 19 to 23 weeks depending on volumes at the time your goods are delivered to our depot / collected from your residence. Your goods will be held in our secure bonded warehouse until we have enough to fill the shared container. Please note the transit time quoted is neither a minimum nor a maximum period, but our best estimate so while our shared container service is the most cost effective option for you, if you have specific transit time requirements e.g. you require a specific delivery date, then please let us know as an alternative shipping method may be better (although will be more expensive).” To explain this further a shared container service is where your consignment is loaded with other clients’ effects also travelling to the same destination. This is a very cost effective service for smaller consignments (such as yours) as you are paying only a portion of the full container costs. This service does require the timely availability of other consignments to “share” the container with you and based on this we provide an estimated transit time. The reason for the variance in time is that consignments are consolidated over a period of time as they are collected and containers filled. Those collected last will always experience a shorter transit time than those that are waiting to be sent. Containers are shipped faster during high demand periods and less frequently when fewer people are making their moves. Again a number of factors can influence this and we are always making a calculated guess of future demand. Containers are loaded more frequently to larger population centres. We have also reviewed the correspondence on your file and note that your shipment was collected on the 2nd August. We have notes on file regarding the discussions you had with our sales team regarding departure dates of containers. We had a container leave for Canada on the actual day of your uplift but your effects could not be included in this container as your presence is required in Canada for Customs Clearance and this container would have arrived too early, as your acceptance form stated you only arrived at destination on the 6th October. On every job we do we ask our clients to complete a performance report to enable us to monitor feedback and performance. On the quality performance report you completed on the day of packing you marked excellent to all questions and made the additional comment “awesome job thanks”. I can see that later, when the final packed volume was confirmed at 34 items and 5 cubic meters, we received feedback from you that you felt the items were not packed properly. Upon receipt of your feedback we had our operations manager open, inspect, and photograph the packing of your cartons. Having done this we were satisfied that our crew had done a professional job of packing your effects and had used an appropriate quantity of packaging material. Our original quotation to you had options for 4.5 cbm and 9 cbm, then this was then revised to 4.5 cbm only, and then you requested further revisions of volume to 6 cbm and 3 cbm. You initially accepted the quotation 3cbm however upon receipt of our confirmation of service email on the 23rd July along with our insurance form you adjusted this to include further items and we received a final acceptance from yourself based on 32 items @ 4.5cbm. Upon collection at your residence we collected 34 items @ 5 cbm and this was the final volume on which you were charged. The next part of the process is difficult as we are waiting to consolidate your effects with other people’s effects to enable us to dispatch a container. There isn’t much to report whilst this is occurring but we did make contact on a number of occasions advising we are still awaiting further consignments before being able to send the container or upon your request for information. It is worth noting that to ensure timely departure of containers we will, and did, move consignments from our interstate branches at our expense to help reduce the overall waiting times for all parties. As I am sure you appreciate Canada is a big place and delivery logistics can be complex. Shipments to Canada are sent either to Vancouver or Toronto. More often than not they will be sent to Vancouver as there are usually more customers moving to the West Coast (Vancouver and surrounds) than moving towards Toronto and the East Coast. On this occasion the mix of clients were mostly Toronto and East Coast destinations, which is why the container was booked with the shipping line to arrive in Toronto. It is the shipping line that then dispatches the container, and work’s out the logistics of getting it to Toronto. The irony here being that it came via Vancouver before being railed to Toronto. Our shared container/ groupage timeframe given for Canada is 19-23 weeks and from the date of uplift 2nd August, 19 weeks is the 20th December with 23 weeks being the 17th January. We have had close communication with our destination partner regarding your delivery and we have asked for this to be expedited for you and delivery made as soon as possible. We understand delivery is very close and believe that your effects will be delivered within the 19 to 23 weeks advised initially. You have told us you are unhappy with your experience to date, but hopefully the details provided here will assist in clarifying further, the circumstances surrounding this type of shipping method which we were engaged to perform. We hope your view of the service will also change once you receive your shipment in the Canada shortly. Thank you again for your feedback and if there is anything further you wish to discuss please feel free to contact us. Kind Regards, OSS World Wide Movers

Never use , didn’t wrap our belongings and damaged a lot and now won’t pay

We moved from Australia to New Zealand. Our belongings were in storage as we had been living overseas, the contract stated re packing all our belongings to ship to New Zealand and they didn’t . Because they didn’t we have had lots of breakages and damaged goods. They have been wanting to claim with our insurance but I believe we shouldn’t be claiming insurance and that OSS should be replacing everything that was damaged. Please note we have moved 2 shipments from Spain to New Zealand including glass tables and lots of valuable belongings and we have had everything arrived safely with no damage at all. The person we have been dealing with we have had very rude emails with incorrect facts, he said we obviously didn’t care about our belongings as they were not important enough to have in our lives in NSW!!!! We were living overseas not in NSW. This company has made our life hell for months why we try amd sort things out. Some of the things they were to get fix was expensive frames of our children and they painted over the silver frames and now they are grey.
I have tried contacting the head of the company but he has not even got the decency to reply to emails .all they are doing is passing the buck
THEY DID NOT PACK OUR BELONGINGS TO SHIP AND ALMOST EVERYTHING WAS DAMAGED OR RUINED.

DO NOT USE

Office LocationNSW, Sydney
9 comments
Dear Shelley, Thank you for your feedback, however we feel is not an accurate or a fair assessment of the service that we have provided. Our dealings with you have been extensive and ongoing so they are somewhat summarised below. You contacted OSS on the 8th February 2018 in regards to your stored effects with a removal storage company in Bowral. You requested that a consultant visit the storage location to quote you based on the effects being stored and then shipped to Christchurch, New Zealand. On the 13th February 2018 an OSS consultant visited the storage facility where your effects had been stored since 2013. Our consultant viewed the 4 storage modules from which our consultant determined your effects were 24 cubic metres and could be sent via a 20ft sole use container. Our consultant noted at the time of survey that the items in storage were poorly stowed/stacked in the modules and extremely dirty with cobwebs and dust throughout. Our consultant took photos of all of the modules with one in particular showing the load had collapsed. Our quotation was provided to you on the 15th February 2018. Subsequently we proposed collection from Bowral on the 20th February. On the 16th February you accepted our proposal. On the 19th February we contacted your husband Neil via email confirming the service; we also contacted the storage company to advise we would be collecting your effects the following day. We received an email from yourself on the 19th confirming the insurance amount and you advised that your friend would be making payment on your behalf for the move and insurance costs which was received on the 20th February. On the 20th February our crews travelled to Bowral to collect your effects, they unloaded the 4 storage modules given to them by the storage company and proceeded to pack and wrap all of the items presented to them. During this process our crews dusted off your effects, cleaned the items of cobwebs and packed and wrapped all raw items of furniture. The crew did not repack some of the items that were in original packaging as they were deemed to be packed sufficiently for international transit. Our inventory created on the day totals 93 packages were packed/wrapped with 14 items noted as badly worn and soiled. Your items were loaded directly into the shipping container on site in Bowral and subsequently that container was delivered to the wharf on the 27th February 2018. On the 21st of February we received an email from Neil with the storage documents from the Bowral storage company and the final insurance application, with the final insured amount increasing from the initial indicated insured amount. Neil also commented in this email he was unsure of what items were at the facility in Bowral, we acknowledged this email and confirmed we would send through the final packing list once received from our operations team. On the 26th of February a confirmation email was sent with the sailing schedule and estimated arrival time into New Zealand along with the invoice for the additional insurance premium of A$31.72 which was acknowledged by yourself and indicated the you would pay via credit card. Our coordinator sent you the link to our payment page on our website, however to date this amount has never been paid to OSS. On the 3rd March 2018 your container departed Sydney and arrived in New Zealand on the 15th March, due to the port strike in Lyttelton the container was discharged in Timaru. Neil was advised that due to this an additional cost would be payable for the required transport from Timaru to Christchurch. On the 3rd of April 2018 your effects were delivered by our New Zealand partners. Upon delivery you contacted our office and theirs as you had discovered items were missing – you had 10 wrought iron chairs and we had only packed 5, you had received all the cushions but no sofas (these were never on the packing list). On the 3rd April our New Zealand partner contacted you via email following your contact via email regarding missing items. Our partner advised you the following: Good Morning, Our truck has just returned to the depot. Please find attached a copy of the delivery docs from this morning. When your container was unloaded on arrival to New Zealand we unloaded directly into our container that was bought to your home this morning for delivery. There was no Quarantine inspection ordered upon your goods so nothing came in via our warehouse. On the inventory attached the first row of black ticks are when we checked everything out of the container. The second row of blue ticks are the ticks into your home this morning. Everything has been sighted on both unloading and delivery and there were no extra packaged out-turn from the shipping container that weren't listed on the inventory. There are two couches on the inventory (#'s 9 and 10) which Horis has said were placed in the lounge. The dining chairs listed on the inventory are #'s 73 and 74 based on the inventory each package should have 2 chairs. If there are items missing there is a chance they weren't picked up in Australia, just strange that everything on the inventory is accounted for. On the same day they further advised: Hi Shelley, I referred to not having a carbon copy of the inventory when you said Neil didn’t get left a copy. I said that once the truck got back to the depot I would email a copy of the delivery docs through. We did have a copy of the initial inventory however as that copy doesn’t have the checks from unloading the container or delivery so we needed to check the actual final delivery paperwork. This is why I was advising I was waiting for the truck to get back to the warehouse so I could check the paperwork and discuss with the delivery team. When we booked in the delivery date with Neil I run through our delivery process and how it works in regards to unpack and unwrap. Our delivery crew has advised that he didn’t want anything unwrapped which is why this wasn’t done. I’ve just spoken with Neil and he’s confirmed this. I have offered to send staff back around to do this but he’s happy to carry on as he is. I believe Colleen is looking into the missing items and will be advising outcome of that. She will also be able to advise the process of claiming upon your insurance cover if you have taken this with them. On the 3rd of April we received a further email from Neil with photos of the sofas that didn’t arrive (and were not on the packing list or handed to us). On the 11th April we received an email from you advising the following: Hi Colleen Thanks for your email. I have sent a very detailed email to Will (Bowral Storage Company) as it seems the rest of our belongings weren’t picked up. He had sent me an email saying couches are there and I am waiting to hear back from him re the rest of our belongings. I have in writing that we had 4 modules of furniture and that is what we have been paying for. He has said the sofas were with our outside dining table but that’s a complete lie as we have it. We have cushions for sofas, 3 out of 6 dining chairs. The 3 we have are broken and like I said coffee table glass tops but not the tables. Our turntable we got but broken and cannot be fixed and this is because it wasn’t packed properly as were glasses and some serving plates. We are not happy with Will at all and he is trying to cover himself. I have asked for packing list, yet to receive told me he didn’t have one as he said I didn’t want one. This is untrue as it is standard practice they do this once picked up and stored. Very unprofessional. Please email once you have heard from Will. I too am awaiting a response. I will email you more details later re problems like your company did not repack everything some things were still in bowral packaging boxes. One rug your company packed has had to be burnt as was damp and full of moths. If they had packed it they would have realised, lucky it was not checked by quarantine. I fly back to Sydney end of next week and want all this sorted before I get there. Regards Shelley 4th May our Customer Service Manager reached out to you to advise the process to claim for the damaged items. 11th May Neil sent through the claim documents of which you were claiming damage to 13 items out of the 93 packages sent to New Zealand, in Neil’s email he had advised photos were to follow. 30th May you have written an email of complaint regarding the progress of your claim our response to your email was as follows: Dear Shelley We were surprised to receive your email regarding the lack of progress on your insurance claim. The reason it has not progressed further is that we still appear to be waiting for photos of the damages you are claiming for. Yes, we received the forms within the time limit so that is fine, but Neil was going to follow-up with some photos as the Insurers require them to progress the claim further – please refer his email below. So far they do not appear to have been received so if you would email them to me we can make some progress. Many thanks and regards On the 31st May we received the pictures we had been waiting to receive from you. On the same day our New Zealand partner sent us a concerning email in relation to a phone call received regarding the missing items (which were never on a packing list, never collected by OSS and never given to OSS by your storage company – which you were aware of at this stage) Hi, I’m aware of the items supposedly missing she rung me from Spain literally screaming down the phone at me wanting to know where her missing couches and chairs were, I’d asked her to let me to get back to her once the crew and the truck got back to the depot and she just lost it saying they’re not on the truck so I don’t have to wait for them to get back, she couldn’t quite understand that I needed to check over the paperwork that the crew had with them. She ended up hanging up on me. There was no inspection on these goods so everything came direct out of the shipping container into our container that went to residence for delivery. Nothing came via store. I’ve attached our out-turn report, devann inventory and delivery docs and the email correspondence with Shelley after delivery. On the 6th June we were asked by you to collect outstanding items that your storage company had subsequently located and not given to us on the day of collection. We reached out to them to organise shipment of these items on your behalf, however they were still struggling to locate the missing items. On the 25th July our Sydney Branch Manager was made aware of your shipment issues and the Bowral storage problems you advised to him via email the following: Hi Michael Thank you for your quick response. Yes this has been an absolute total nightmare they have lost misplaced about $10,000 of our belongings. They initially tried to put the blame on you but after going through inventory these things were never picked up. How our sofas got left behind is another question. Could I ask that these be checked before you send them to check that they are in very good condition? There was absolutely nothing wrong with them and they are very good leather sofas. Kind Regards Shelley Caswell 26th July the Bowral storage company delivered two missing sofas to OSS and OSS organised these to be sent to New Zealand for you in the next available groupage container. The Sydney Branch Manager given the situation offered to oversees the receipt and the condition of your sofas as they arrived, once they arrived you were promptly sent photos of the sofas and the following: Hi Shelly, See attached photos of the lounges, they have just arrived in our warehouse (amazingly during hours) As you can see from the photos I wouldn’t say they are in pristine condition, marks here and there and a lot of folding of the leather - I will send through the unmarked photos so you can zoom into the unmarked photos and see for yourself but in this lot I have tried to circle as many as the marks as I could find. There are a few hand prints on them which should come off easily but not knowing the original condition I have tried to find as many marks as possible in the pics. Thanks Michael Again in good faith these were shipped to New Zealand at no cost to you (but a cost of OSS of $700-$800), you were simply asked to cover the destination expenses incurred on arrival (NZD300). During this period there were several exchanges with our insurance team and we had a restorer visit your premise in New Zealand to assess the alleged damage. From this report we organised restoration of several of the items and summarised your claim as follows: Dear Shelley Sorry for the delay I have had a number of phone calls and emails today and have also spent some time in the Warehouse monitoring container movements so not at my desk all the time. Anyway its best to put these things in writing, that way there can be no confusion as to what has been denied or agreed. Having discussed this claim with the Insurers, OSS Sydney and other parties acquainted with your move we advise as follows (in order of your original claim form): PAINTING not covered for mould/mildew but as a goodwill gesture we stand by our offer to either repair it or cash settle at NZ$550. TURNTABLE: not covered for internal electricals/mechanical issues. ZERO SOFA CUSHIONS: Bellamys upholsters attending to and will bill us direct. CAKE MIXER/VARIOUS GLASSES: Not insured. ZERO STATUE BROKEN TAIL: repaired by Portobello and will bill us direct. DINING CHAIRS: repaired by Bellamys and will bill us direct. PLATE/BOWL/CANDLE HOLDERS: Not insured. ZERO PICTURE FRAMES: repaired by Bellamys and will bill us direct. RUG: not insured, pre-existing damage noted, mould etc ZERO All other items were beyond the time limit for claims (30 days from date of delivery, later extended to 30 days from when you received the claim paperwork from us for completion) including the damaged edge to the mirror that has only recently been brought to our attention. If you wish Bellamys can take the mirror to Portobello to see if they can repair it and quote you direct to do so. The above is our final position and agreed after discussions with our Insurers and OSS Management in Sydney. Due to your insurance application only having selective cover (you have only insured certain items and not the entire shipment) there were parts of your claim denied due to this and we are sorry you feel that you have received a satisfactory outcome although we believe given the circumstances and your limited insurance we OSS have come to the party on several aspects of this insurance claim as stated in the above email and done the right thing by yourself as our customer. A further email was sent regarding your claim on the 16th November following a restorer no longer wishing to do the restoration for you so our email to you was our final insurance settlement Hi Shelley Yesterday we were advised that the art restorer in CHCH who quoted to restore your artwork is now overseas and is no longer available to do it nor wishes to do so apparently. That being the case it will be cash settled at NZ$550 which was the mid-point of the quote that was previously provided to us and Steve Bellamy will return it to you unrestored. We have also been advised that your mirror cannot be restored and Steve Bellamy will return that to you too. Attached is the Release Form for the cash settlement part of your claim NZ$550. As a goodwill gesture apart from the NZ$550 above we have absorbed the AUD200 excess that would normally be applied to the final settlement as has been agreed with Michael Dunstan in Sydney. Neil needs to sign the form Shelley but you or anyone else can witness it and it can be emailed back for payment. Please include on the form the bank account details you would like the settlement paid into, either in AUS or NZ. You can ignore the references to routing number and swift codes as they are not required for AUS/NZ bank accounts. But please supply your bank branch’s street address. The address we have for you in CHCH on the attached form should match the address your bank has for you: if your bank has a different address for you, please advise and we will amend the form and resend. Upon receipt of the completed form we will arrange payment. Shelley we feel that the major of issues raised here relate to the storage of your effects with the Storage Company in Bowral. If a comment was made that as you had lived without your effects for 5 years that that somehow diminished their importance to you, that should not have been made, and we unreservedly apologise. We always regret when damages occur however we believe your insurance claim has been processed fairly and in accordance with the policy choices you made. We await the receipt of your completed release form so we can finalise your claim. Regards, OSS WORLD WIDE MOVERSWhat a complete joke!!!!!As per your contract you were to go to our storage and repack everything to be shipped. This has nothing to do with the things that Bowral Removals have lost. This is all about you not packing our belongings and the things that have broken is because you did not do your job as stated in the contract. Belongings in storage are not packed to be shipped. You seem to have missed out quite a bit. We have never asked to claim on anything that was related to storage this is about our belongings that you never packed that were just taken in the existing packing. Examples are our turntable that was not repacked and then turned in its side therefore breaking it. My kitchenaid which is dented scratched and broken because it was not packed it was just loose in a storage box. Your excuse for that was it was old! I have had that kitchenaid mixer fir years and it was like new in perfect condition without a scratch. I am happy to attach your extremely rude emails stating that we obviously don’t care about our belongings because they were not in our everyday lives while living in NSW? We were living in Europe didn’t even have that right. I have emails stating things were to be repaired your guy came to pick up 4 very large frames of photos of my children that were all badly scratched gevtook them to be repaired they were expensive frames we had done in Sydney Wood with silver he has painted them grey ! Absolutely disgusting I am happy to attach photos they are Completely ruined. There was many frames that were badly scratched because they were not packed. Leather sofa cushions were not wrapped and therefore they had tape all around them that has stripped the colour we were told they were going to take these and dye them that has not been done. Painting we had been told was to be repaired it hasn’t we agree that this painting has mould from storage but if you had done your job correctly and repacked it we would have known before it left. We gave one off statues again worth a lot of money that were broken they have been repaired but you can see where so obviously not the same and certainly not worth the same.There is more My grandmothers platws and cup and saucer broken again not wrapped expensive glasses most broken again not wrapped shall I post photos and lists happy to. Your company has caused me endless stress trying to sort this out from overseas. I have from the beginning said that OSS should be paying for all repairs not insurance because all damages and breakages are simply because you did not do your job and pack our belongings. My complaint has nothing to do with the schedule it’s about you trying to go around and around in circles hoping we will back down. You have broken things that are irreplaceable simple. all you are doing is trying to make excuses. As I said nothing about the schedule or when we paid or how. It is simply you broke and damaged our belongings and there fire you should be replacing and fixing them proper. PLEASE NOTE WE HAVE SHIPPED 2 DIFFERENT CONTAINERS AND BOXES OF OUR BELONGINGS BACK FROM EUROPE THIS YEAR AND IT ALL ARRIVED SAFELY WITHOUT ANY DAMAGE OR BREAKAGE SO FROM THE OTHER SIDE OF THE WORLD ARRIVES SAFELY PERFECTLY PACKED. BUT FROM AUSTRALIA TO NZ NOTHING BUT A NIGHTMARE. YOU DIDNT DO YOUR JOBHi Shelley, We understand and empathise with your distress at receiving your effects in poor condition. Even with the best packing and handling your effects can incur some level of damage in transit. In your case, it appears that the majority of the damage was pre-existing. At the time of survey we were concerned with the general state of your effects (after 5 years in storage) and advised you that their condition was poor. This was highlighted to you again at the time of preparing a quote and further reiterated during the move process. The process of identifying what was to be sent and their condition was complicated by your absence at the time of collection. Had you been present you would have been able to witness the condition of your effects and ensure everything you wanted was included. In your absence, the condition was recorded on the packing list and we packed the items presented to us. Examples of noted condition were; rug # 14 soiled and badly worn, mirror # 25 and pictures # 26 scratched and soiled. All items were recorded as packed and wrapped. Cartons would have been checked and repacked as required. The signed delivery documents confirmed the condition and your receipt of all the packed items. Your insurance claim includes items that were fairly clearly damaged prior to collection and packing by us. The photos you supplied of your damaged Kitchen Aid (Kitchen Aid advised that your model claimed was discontinued in 2005) did show a number of scratches. However all of these scratches are significantly corroded suggesting the scratches are not new or related to the transit of your effects. The photos of the damaged Le Cassoulet pot were even further corroded and you were advised the same: The exact dialogue between yourself and our Claims Manager is below: Shelley - Mike sorry missed this one has big chunk out of bottom French brand casserole dish. Mike - Hi Shelley, I cannot see the Insurers accepting that one: it is rusty so that hasn't happened in the most recent move. Shelley - It is not rusty at all it has a big chunk out of it Mike - Sorry Shelley, No. The enamel has been chipped off exposing the cast iron beneath it. We have one at home: I am very familiar with Le Creuset products and even if the enamel is chipped it does not go like that in a matter of months! It has happened a long time ago and in the meantime the iron has oxidised and rusted. Perhaps it happened whilst in storage way before we shipped it but there is no way it would have got to this stage between Feb when we packed it and April when we delivered it. And not even until now in Oct (which is irrelevant as it is now far beyond the date to add extra items). The condition of your sofas was recorded prior to export with multiple abrasions, marks, and scratches. These photos were also supplied to you. If the sofa cushions were in poor condition that is consistent with how your effects were handled whilst in storage with your selected provider. Our relocation consultant, move managers, and packing crew took reasonable steps to advise you of the condition of your effects. Whilst we are making good on your damaged painting, it is also likely that the damage was not actually related to the export of your consignment. There are areas of your move which we could have handled better. Insisting on your presence (or your representative other than the storage company) at origin would have been an obvious starting point. However we believe we have acted fairly and our company has contributed to your claim and shipped your additional effects at our expense. Your claim can be finalised on receipt of your signed release document. Regards

Professional Moving Services

We moved to Australia from Colorado USA after living in our home for over 25 years. OSS packers in Canberra treated our belongings as they would their own. As it became apparent some goods were damaged during transit, OSS employees and consultants treated us with compassion and supported efforts to file the proper paperwork. Whenever I called OSS with a question during the entire move, I was always provided a prompt and detailed response.

Office LocationNSW, Sydney

Good communication, thoughtful crew, clueful handyman

Erin your emails were on point and guided us well to receive shipment delivery of our 3 bedroom apartment from overseas.

Thanks Luis and Fred very thoughtful way of stacking the cartons (when you delivered the shipment) with labels visible so unpacking becomes easier.

Charlie you are a champion handyman - marvelous the way you put together so many pieces of furniture by just a quick look at the stacked separated parts.

Office LocationNSW, Sydney

Would use again!

I recently reached out to OSS about moving 1-2 rooms to France from Australia. Right from the start, I found OSS to be professional, timely, and incredibly service-oriented. Just a few days after I arrived in France, my belongings were promptly delivered, so I was able to set up my apartment fairly quickly. During such a big and stressful move, OSS provided outstanding service - I am thoroughly impressed and would reach out to them again.

Office LocationNSW, Sydney

Be careful - OSS work with horrific European Partner

I based the choice for a removalists on the overall good ratings. While the Australian company was responsive and serviced-oriented, their European partner based in the UK has been providing poor “service” and appalling customer service. OSS never mentioned their partner and only indicated instead delivery time to the European harbour, not to the actual delivery address. The delivery from UK to mainland Europe has now taken just as long as the actual shipping from Australia to the UK. Their partner only informed me once about the delivery date but then I constantly had to follow-up and only received indicative always changing dates. I still have not received my goods and am continuously worried about their status and if I will ever see them again. I cannot under any circumstances recommend this service and would suggest to everyone to look for an alternative despite the overall good rating...

Office LocationNSW, Sydney
1 comment
Hi KM, We are very sorry to learn of your experience and delay receiving your effects. So we can investigate further please can you advise the surname or reference number the consignment was booked under. Thank you in advance. Regards OSS World Wide Movers

Spot-on from start to finish!

My wife and I recently moved from our two-bedroom apartment in Sydney to Central Otago on New Zealand's South Island. We had used OSS four years previously with no problems and, after getting three bids, decided to stick with OSS. Their quote was the lowest and I don't see how their service and performance could have been any better. The communication lines were always open and inquiries were dealt with immediately. Everyone I dealt with, either online or in person, was friendly and professional. Our shipment arrived looking as though it had just been packed. We've moved ten times in the past 28 years (four international) and have had a couple of bad experiences, particularly with costs added on after pick-up. With OSS we paid what we were quoted, obviously within given volume parameters, and not a penny more. I'd also like to mention World Moving, OSS's partner here in NZ. Their level of service was on par with that of OSS. Their communication and service were excellent. We got regular updates on the status of our shipment and the delivery guys did a brilliant job. I very highly recommend OSS World Wide Movers.

Office LocationNSW, Sydney

Fabulous experience

We had a large 3 bedroomed home in South Africa and relocated to a much smaller 3 bedroomed home in NSW, Australia. From our first interaction with OSS on our Australian leg of the move we had the very best experience. We were kept informed throughout the entire process and any questions or queries we had were answered promptly. They were professional, helpful and a real joy to deal with. They made a very stressful process a pleasurable experience and blew us away with their efficiency in unpacking and also reassembling our large furniture items. Their delivery staff were friendly and professional. Nothing was too much effort for them. I will most definitely be using OSS again and would highly recommend them.

Office LocationNSW, Sydney

Consistently helpful, reliable, professional and a pleasure to deal with

From start to finish, OSS proved unfailingly helpful and professional. I found their rates very competitive compared with other providers. They packed my goods carefully, quickly and well, and stored them for a very long time while I sorted out an overseas move. After more than two years in storage, as I had to cancel the move in the end, the goods were delivered back to another address in Sydney, all without damage.
Best of all, despite ongoing issues on my side, OSS remain patient, helpful and positive throughout.
I'd use them again, and recommend them without reservation.

Office LocationNSW, Sydney

Won't negotiate refund after WE finished THEIR job

DO NOT use OSS Worldwide Movers! Their timeframes are lies. They take your money and do not complete the job you paid for. They do not contact you properly or keep you in the loop for your belongings to be delivered. We paid thousands of dollars for a complete door to door service only to have to hire trucks, vans and trailers to finish the service ourselves and when trying to negotiate a fair refund they won't even refund us what we are out of pocket for for completed the job we paid them to do nor will they even open the lines of negotiation. We are a young family and they totally screwed us. They are a big company and just mess you around until you stop hassling them, all they care about is their bottom dollar. We have been professional in handling it and they have just gone off the radar and won't even contact us back anymore. This move happened LAST YEAR. We were in contact with the manager [name removed] and he just fobbed us off to other people instead of handling it himself. So unfair to put your life, your savings and your trust into a company to be treated like this. Would never recommend to anyone and will be spreading the word as far as I can do everyone know how this company treats its consumers.

Office LocationNSW, Sydney
6 comments
Dear Lala We are surprised that you feel OSS has misled you in relation to the time frames on your move and that we have not addressed the concerns you raised regarding aspects of the move. As you know we engaged in numerous exchanges with you since the goods arrived in New Zealand in December 2017 and to say we have not been prepared to negotiate an outcome to your concerns is we feel a little misleading. Our understanding is you have requested a refund due to non-performance of our contracted services, namely the final delivery component (after clearance) of the household and personal effects component of your shipment to your residence in Putaruru, after you insisted on collecting your goods from our associate’s warehouse in Auckland in the week leading up to Christmas 2017, despite their offer to deliver the goods on Thursday 21st December 2017. Given your primary concerns appear to centre around the time frames of your shipment, we feel we need to run through those time lines from Day One. On 27th September 2017 our staff attended your residence in Sydney to conduct a survey of your family's personal effects and vehicles (motor bike and car) to be shipped to New Zealand. A service proposal was prepared and forwarded to you on 4th October 2017, quoting an approximate transit time of 3-5 weeks. On 5th October 2017, you indicated you wished to add some additional items, and remove some items to make room for these. A revised proposal was forwarded to you on 10th October 2017 to which you responded with an acceptance form on 11th October 2017. We outlined two sailing options to Auckland on 10th October 2017 and your chosen sailing option was departure Sydney 18th November 2017, ETA NZ 1st December 2017. We confirmed the booking to you on 17th October 2017. Your pack and uplift was completed on 14th November 2017 and the performance report completed after uplift outlined an Excellent rating for OSS. At this stage, all appeared to be proceeding smoothly. On 21st November 2017 our associates in Auckland forwarded you an arrival advice, noting clearance and delivery was estimated to take place 10-14 working days after the ETA date. The 10-14 working days after the vessel arrival date differed very slightly to our earlier indication on 10th October 2017 of 7-10 working days which is a normal timespan but subject to both NZ Government Customs and Quarantine Authorities and their workload and availability, which can fluctuate at different times of the year for any number of reasons outside of our control. Also attached to our associate’s arrival advice on 21st November 2017 was a request to complete and return as soon as possible, the Letter of Instruction, (confirming delivery address and property access conditions) accessible by a link provided to this document. The vessel arrived as scheduled on Friday 1st December 2017 and was collected in the days that followed by our associate. Customs clearance (the 1st clearance stage) was granted on 1st December 2017. Your container was unloaded at our associate’s depot on 7th December 2017 to coincide with the required NZ Quarantine inspection of the bike and car. The Personal Effects were inspected by NZ Quarantine on 11th December 2017. On 13th December 2017, you were re-sent the Letter of Instruction asking for confirmation of details of delivery address and access to property. You completed and returned ticking 'Please deliver my shipment as soon as possible to the address detailed above'. On 14th December 2017, our associate requested confirmation of delivery to (address removed) since they was having difficulty finding the address on Google Maps. On Friday 15th December, our associate advised the operations arm was scheduling delivery and we are advised they contacted you that day indicating a proposed delivery date of Thursday 21st December 2017. You have indicated to us you didn’t consider this was a definite confirmation, our associates dispute that because they were very conscious of your desire for delivery prior to Christmas and resources by then had been allocated for the 21st. We cannot see anything that indicated at this stage the service and timing provided to you was unsatisfactory although you had enquired to our associate prior to that time about an expected delivery date. Everyone was aware you were seeking delivery ASAP and certainly before Christmas. A delivery date of Thursday 21st December 2017 in Putaruru was scheduled by our associate. The December / January period in the southern hemisphere is peak season for imports into Australia and New Zealand and delivery schedules are pressured during this period as it is for many services at that time of year. We believe the date provided to you for delivery was not unreasonable given the time of year and would enable delivery to have been completed 4 days prior to Christmas. This date of 21st December 2017 you then decided was not suitable to you and you elected to collect the goods from our associate’s depot in Auckland on Tuesday 19th December 2017, 48 hours sooner than the delivery date proposed. You collected your personal effects on 19th December 2017 and then subsequently sought a refund for the non-delivery of your personal effects to your address in Putaruru. In summary, despite some miscommunications from our associate in New Zealand and dialogue around what Port the shipment should have travelled, or not travelled through, all of which had no effect on the clearance and delivery timespan, we feel we have completed our obligations for your move, or would have completed them on Thursday 21st December 2017 had the delivery of the household goods proceeded. That delivery would have been 2 days beyond the 5 weeks approximate outer time span door to door outlined in our original proposal. Considering the time of year, we don't believe that was unreasonable. We understand the pressures on families waiting for delivery in the lead up to Christmas and regret the extraneous comments about geography made by our associate which did not help the situation, but a delivery outcome was being achieved when you took the decision to collect the goods yourself. As expressed to you previously we regret the fact that you are unhappy about our service and there was subsequent dialogue between you and our office regarding the delivery not performed. We stressed to you at that time we did not vary the contract, that was a decision you made (to collect the goods). Be that as it may, we made an ex gratia offer back in mid-February 2018 which we felt was a generous one of AUD2,000 to compensate both for the delivery not performed and to acknowledge your other concerns, (all of which have been taken on board and a number of which have been the subject of further exchanges with our associate). This amount offered was well in excess (almost double) what the cost of delivery would have been to ourselves and our associates. You have sought an amount considerably higher than our offer (75% higher) which we do not consider is reasonable, given we had been prepared to fulfill the contract and perform the delivery. Our offer remains open and we remain prepared to honour it upon receiving your confirmation of acceptance. Regards OSS World Wide MoversI stand by my statement. You offered several dates to which your final 'date of delivery' not only didn't fit into, but also we had to fight to get THAT date. Your 'associates' told us we wouldn't be recieving our goods until AFTER christmas. We said that wasn't good enough, it was only then they offered the 21st of December. By that stage, as you can understand, your word meant nothing to us as we had been fed either lies or just simply not told anything at all. In other words, we didn't trust you...and now we see it was for good reason. You had been given second hand information and/or only read the email exchange without being part of the verbal communications we encountered during that time, which, by the way were all initiated by us. I highly reccomend reading back through the emails and paying attention to what we have to say. I am more than happy to copy and paste on here if you want everyone to see that exchange. We have details of our many many calls to you and your 'associates' with no response, record of your 'associates' telling us no one was in the office competent to handle our shipment during the time, also then telling us how you sent the shipment to the wrong port and we had to cop it as well as your 'associates' and that's why no one could deliver our items. I can go on and on about how poorly this was handled, and if this continues on this thread I will, but the thing that frustrates me the most is you saying you have been willing to negotiate??? You told us a figure and haven't budged? thats not a negotiation. That figure doesn't cover the cost for us to finish your job for you, it doesn't even cover the trucks and trailers we had to hire a few days before christmas! In fact, I recieved a quote from your 'associates' who we're suppose to do the job in the first place and it would've cost double what you are offering us as a refund (again please refer to emails, that quote is attached to more than one). Instead of you thinking of what it would've cost YOU to do that job, you need to pay us what it cost us to finish it for you, or negotiate and meet us half way. Instead you cut off communication and don't even write back? Where's the customer service? Where's the righting your wrong? Or even understanding our frustration? Where's even a phone call or email back? This means so little to you, you don't even have the decency to contact us. You won't take ownership for what went wrong on your behalf and you are so detatched you don't even understand the stress and financial burden you have forced on a family who spent their life savings to go through a company that thought would be worth it. Boy, we were wrong.I stand by my statement. You offered several dates to which your final 'date of delivery' not only didn't fit into, but also we had to fight to get THAT date. Your 'associates' told us we wouldn't be recieving our goods until AFTER christmas. We said that wasn't good enough, it was only then they offered the 21st of December. By that stage, as you can understand, your word meant nothing to us as we had been fed either lies or just simply not told anything at all. In other words, we didn't trust you...and now we see it was for good reason. You had been given second hand information and/or only read the email exchange without being part of the verbal communications we encountered during that time, which, by the way were all initiated by us. I highly reccomend reading back through the emails and paying attention to what we have to say. I am more than happy to copy and paste on here if you want everyone to see that exchange. We have details of our many many calls to you and your 'associates' with no response, record of your 'associates' telling us no one was in the office competent to handle our shipment during the time, also then telling us how you sent the shipment to the wrong port and we had to cop it as well as your 'associates' and that's why no one could deliver our items. I can go on and on about how poorly this was handled, and if this continues on this thread I will, but the thing that frustrates me the most is you saying you have been willing to negotiate??? You told us a figure and haven't budged? thats not a negotiation. That figure doesn't cover the cost for us to finish your job for you, it doesn't even cover the trucks and trailers we had to hire a few days before christmas! In fact, I recieved a quote from your 'associates' who we're suppose to do the job in the first place and it would've cost double what you are offering us as a refund (again please refer to emails, that quote is attached to more than one). Instead of you thinking of what it would've cost YOU to do that job, you need to pay us what it cost us to finish it for you, or negotiate and meet us half way. Instead you cut off communication and don't even write back? Where's the customer service? Where's the righting your wrong? Or even understanding our frustration? Where's even a phone call or email back? This means so little to you, you don't even have the decency to contact us. You won't take ownership for what went wrong on your behalf and you are so detatched you don't even understand the stress and financial burden you have forced on a family who spent their life savings to go through a company that thought would be worth it. Boy, we were wrong.

Very professional

We had a delivery of 26 large boxes of personal belongings, coming in from abroad.
OSS was very helpful with customs-related bureaucracy.
The movers were a joy to work with, very efficient while still being cautious with our belonging. All in all, great service.

Office LocationNSW, Sydney

excellent movers!

We were delighted with the services and professionalism of the OSS team in our recent move back to Sydney! We were receiving constant updates from OSS Manager, Seema. Seems was a gem .. always assuring us and updating us. Our goods were delivered by 2 wonderful boys who were quick, professional and respectful.
We are so happy with OSS and will definitely use them again! Thank you OSS Team!

Office LocationNSW, Sydney

Fantastic service from start to finish!

We had a small move of personal items and garage items shipped from Sydney to Auckland.
From the very first phone call to our goods being delivered to us we experienced exceptional service.
Every single person we dealt with to do with the move was friendly, respectful and did their best to make sure our move went as smoothly as possible.
Their quote was cheaper then anyone elses and that included EVERYTHING unlike some of the other companies I talked to.
If I was ever to move again I wouldn’t bother getting any other quotes I would call OSS straight away.
Thank you so much to everyone that was involved in our move, it couldn’t have been better

Office LocationNSW, Sydney

Poor customer service, expensive, unreliable

I got an offer/ quote for shared container service from Sydney to Dubai in Oct. for my 1 br. Their staff did the packing (not in the most professional way in a few hours !) early Nov. After almost 3 months my furnitures are still sitting in Australia as they cannot find extra volume. Their estimated volume, quote, lead time were all unrealistic. Their Customer service is extremely poor , unresponsive with no sense of responsibility.

Office LocationNSW, Sydney
4 comments
Dear Ada, Thank you for your feedback and concerns which we will address. In the interim please could you advise your surname or reference number of your shipment. Regards OSS World Wide MoversThanks for your reply. Here’s the reference number: 773835.Dear Ada Thank you for your feedback on the service you have received to date. It is normal for a consignment sent via a shared container service to take some time to be consolidated prior to departure and this is built into the estimated timeframe given to you prior to acceptance. I am sure we would have outlined this to you in conversation and we would have advised an estimated transit time of 14 to 18 weeks. The variance in the time frame allows for the time taken to consolidate your effects with other clients' effects. Our quotation to you notes; The standard transit time for a shared container service to United Arab Emirates is approximately 14-18 weeks depending on volumes at the time of your pack and uplift. Your goods will be held in our secure bonded warehouse until we have enough volume to fill the shared container. Please note the transit time quoted is neither a minimum nor a maximum period, but our best estimate so while our shared container service is the most cost effective option for you, if you have specific transit time requirements e.g. you require a specific delivery date, then please let us know as an alternative shipping method may be better (although will be more expensive). To explain this further a shared container service is where your consignment is loaded with other clients' effects also travelling to the same destination. This is a very cost effective service for smaller consignments (such as yours) as you are paying only a portion of the full container costs. This service does require the timely availability of other consignments to "share" the container with you and based on this we provide an estimated transit time. The reason for the variance in time is that consignments are consolidated over a period of time as they are collected and containers filled. Those collected a little later will always experience a shorter transit time than those that are waiting to be sent. Containers are shipped faster during high demand periods and less frequently when fewer people are relocating to a particular destination. Again a number of factors can influence this and we are always making an educated guess of future demand. I understand the your consignment had an outstanding balance which was only received by us on the 31/01/18. Your consignment is a priority and I understand our coordinator has been in contact with you this morning advising that your consignments departure is imminent and that shipment details will be confirmed later today. A Shipment Advice will be sent as the goods are dispatched. We do understand how waiting on advice that your goods are being sent may feel like you are forgotten but this is not the case as our Coordinators work behind the scenes to get your effects consolidated, booked, and dispatched, including working with our Brisbane and Melbourne Branch offices to see if they have shipments booked to the same destination in which case we would consolidate with those shipments to fill a container sooner and despatch. We realise you have been somewhat unhappy with your experience to date, but hopefully the details provided here will assist in clarifying further, the circumstances surrounding this type of shipping method which you engaged us to perform. We hope your view of the service will also change once we are able to confirm sailing dates and you receive your shipment in Dubai. Thank you again for your feedback and if there is anything further you wish to discuss please feel free to contact us. OSS World Wide Movers

Easy, reliable and friendly.

We recently completed our move with OSS from Sydney to Canada and really appreciated the level of service received from the initial coordination to the delivery of our goods.

It took a little longer than expected, just over 3 months; however, we were relieved to receive everything and were so pleased with the guys who made the delivery. And our move coordinator kept us updated throughout the whole process and was always responsive to any queries.

Would highly recommend OSS and use them again in the future.

Office LocationNSW, Sydney

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