OTR

Good service at Port rush road OTR but the Hot chocolate drink and coffee were not value for money.Taste watered down. Not quality drinks at all. Won't purchace those drinks again.

Why on earth would u pay for a ‘barista made’ coffee when the old Cole’s express machines made a better one for half the price?! Just went into a shell OTR thinking is was like the express set up and was faced with a barista coffee set up. This is the reason I avoid BP and their wild bean nonsense! The coffee from this barista was weak and… Read more

tasteless. What’s the point? Didn’t enjoy it at all and paid nearly 6 bucks for the privilege. Keep it simple with quality coffee you can control yourself that doesn’t cost the earth!

Car wash at Pooraka was terrible. Self service was out of soap making the foam brush useless, and vacuum cleaner was full so no suction. Pretty awesome experience and staff pretty much disinterested in worrying about the whole service thing. Lodged complaint with OTR but guess what thier website pretty much wouldn’t accept the upload

Used Scan Pump Save at the Shell in Picton NSW on the 7th December 2025 to fill up, the app said payment error try again, I did and it went through. checked bank account later, double payment. Contacted them by email, they responded that the error… Read more

has been escalated to the "Treasury Department" and to expect reimbursement in 5 to 7 days. 23rd Dec 2025. have reached out again by email as they still haven't returned my money. 28th December, emailed and called, they "thanked me for my patience and understanding" still no refund. 6th January, emailed and called again, they said problem with the system, will do bank transfer, STILL NO REFUND! Jan 13, another email, back to "escalated to the Treasury Department" No Refund. Is this a legitimate business?

Update 4th Feb 2026: my bank is chasing the money that has still yet to be returned.

Why is OTR coffee so weak? It is so frustrating asking every time to make it normal strength. I was told today to pay an extra $1 but I’m done! No more Never again OTR because your coffee all over Adelaide is like warm milk!!! Show details

Awesome staff at the high street location in Wodonga always smiling even at 3am on a Saturday cheers mate for the extra touch on a warmed up chocolate donut absolutely delicious very satisfying... Show details

Sandra at OTR Horsham is an absolute star. Always happy and welcoming. She’s the reason I keep coming back. Great coffee. Show details

I would like to thank Julia for the respect and kindness she gives me every time I come to OTR Kingsford. It is a blessing.

I would strongly caution people about using the OTR app for fuel payments. On one occasion, I attempted to pay via the app at the petrol station, however the app advised it was unable to process payment and directed me to pay in store instead. I did exactly that and paid at the counter. Days later, I discovered on my credit card statement that the… Read more

app had also charged my card, meaning I had been charged twice for the same fuel purchase. There was no automatic correction, reversal, or notification from the app or store to identify or rectify the duplicate charge. Had I not carefully checked my credit card statement, I would never have known I had been double charged. To have the matter resolved, I had to contact OTR directly and go through a lengthy process involving multiple emails, providing bank/credit card statements and other information to prove the duplicate payment before receiving a reversal. What concerns me further is that this has also happened to my sister, which raises questions about whether this is an isolated incident. It makes me wonder how many other customers may have experienced duplicate charges without noticing them. Based on my experience, I would recommend checking your statements very carefully if you choose to use this payment app.

The OTR at Glenelg East are a disgrace and we will never return. My child left his yeti drink bottle there and upon returning to retrieve it he was told by staff that they didn't have it. Unfortunately for them it was on clear display behind the counter. Once he pointed this out they still refused to return it. Who would do this to a child? Show details

The discount does not work for cash. Waste of time getting app. It was painstaking setting up the app to eventually find it useless. The app locked me in a circle trying to sell me coffee. Show details

This morning at otr Casula been waiting to fill up my van put nozzle into the tank nothing happened trayed few times still nothing spoke with bloke on different pump with him is the same, after few minutes went inside the store and been told 'fuel need to be stale' I don't know what doesn't mean, I ask stuff to put something and let others knows… Read more

there is no diesel but they didn't. I used to be their regular customer but not anymore, last week I wait inside the counter for a few minutes to pay because no one at the counter always short with stuff

I use otr for petrol and car wash subway kripy cream. I was at OTR hillbank trying to fill petril. I was asked to come insude and told there was glitche in app and i havent paid for petrol $126 . Account unpaid since jan 2025. I use OTR app and no OTR station pointed this out. I was been told that app shows paid but due to glitche payment often… Read more

get processed and they cant pick up for some time. I was upset and i said what uf i have sold my car and moved the state. They said they cant go to police because their app is faulty. I rang bank and checked transaction and paid in full. I use otr app as it is quick and i receive discount. You always drive off when app says good to go. This experience was v embarrassing for me and i m sure for many clients.

Kindly improve your app

Contacted OTR Head Office in South Australia via their website, regarding the Aldinga Beach Happy Wash not working properly. I received a message back to say they would be passing my complaint onto the 'Happy Wash Team'. Well, 6 weeks later and not a word. I can only think that the new owners couldn't give a toss about loyalty and customer service. So it's a giant 'Raspberry' to you and off to another local cash wash. Show details

Hi this is my review forage Rouse Hill OTR car wash. The car was still very dirty after the wash and it didn't dry even after paying for it. Please provide the service if you're charging This is not acceptable Show details

Was charged $5.42 for supposed previous drive off without paying at Holden Hill service station. Although we have used this station very occasionally, we have NEVER driven off without paying. Unable to convince staff that this had to be a systems error I paid the $5.42 as not worth the hassle to formally dispute. Wonder if this is a regular occurrence at OTR? Will never give them my custom again. Show details

OTR Hope Valley. The machine for EFTPOS wasn't working properly (21 Aug) and after paying and driving off I checked my receipt and found I had been overcharged by about $20 so I returned straight away but the staff couldn't seem to find my transaction as I had paid for someone else's petrol (I was charged for the wrong pump no.). The staff member… Read more

guessed at my transaction and gave me $19.20 back. The whole ordeal was frustrating and took a considerable amount of time. I don't normally shop at OTR because of their crass advertising and I won't be going back.

Do not use this app! I was tricked into the free car wash and was charged anyway, they refuse to refund me. They also then told me I owed them money for fuel as a transaction was still pending, their [Content Removed] app caused security issues on my card which was immediately blocked so I had to go and pay instore with another card. They are still trying to charge me again! They are nothing but money grubbing thieves Show details

Ordered two thickshake was given two milkshakes asked for one to be remade as I was not happy hubby didnt feel like his beening fixed. You should not be able to drink a large thickshake in under 5 mins . This still came out as a milk shake. Once sale went through i sore you combo offer we free dog dog was told sorry its too late. Which they could… Read more

have voided and put back through. Not happy with the service at all. This store has now lost a customer.

I was worried going in because of reputation but it went well for me. Car wash was nice to my car, staff friendly and happy to help since it was my first experience. As a result i bought more food than i thought i would. Show details

When Shell bought the BP brand in SA at the OTR sites, they stated that they would accept BP card for 12 months after the changeover. Not even 5 months in and the stagger refuse to take my BP card. Never shopping at an OTR again. Show details

CERTAIN LOW GRADE STAFF – OTR AT LINDEN AT LINDEN PARK GRENHLL RD YESTERDAY 21st Tuesday..ROUND 9PM MORNING HAVE A STAFF MEMBER MARK ON AND AN NEW INDIAN GIRL ...MARK IS A RUDE LITTLE ASS OUT OF LINE AND HAS NO IDEA HOW TO DEAL WITH CUSTOMERS,ARROGANT HORRBLE ATMOSPHERE WITH HIM HERE..THE GIRL VERY RUDE...IT IS CLEAR STAFF TRYING TO COVER UP FOR EACH OTHER INCLUDING THE… Read more

CURRENT ASSISTANT MANAGER .A NUMBER OF LONG TURN STAFF PEOPLE HAVE TOLD ME HOW HORRIBLE MARK IS ,RUDE TO THEM..AND SAID THE GIRL IS VERY STRANGE..I SPEND SO MUCH MONEY HERE BUT NOTHING DONE...IT IS CLEAR THAT OTR DO NOT WANT MY MONEY I AM A GOOD GENTLE PERSON ,I WORK AS A NURSE AND COME HERE TO REST...OTR DO NOT DESERVE MY CUSTOME.. CHRISTOPHER

Abusive, rude & offensive behaviour by staff at OTR Modbury – I am writing to express my extreme disappointment and distress following a shocking experience at OTR Modbury on last Saturday at approximately 8:00 pm. Unfortunately, a staff member named Tousheq displayed extremely rude, abusive, and offensive behavior towards my wife and me. The staff member made derogatory comments about my wife's hijab and… Read more

made a personal insult towards me. We were also subjected to verbal abuse, including swearing and yelling. This behavior is completely unacceptable, particularly from a customer service representative.

I hope that OTR will take immediate action to address this incident and ensure that their staff provides respectful and professional service to all customers. I will be escalating this matter further with the Australian Competition and Consumer Commission (ACCC) and hope for a more satisfactory response.